Housing Management Jobs

Job Title

Graduate Commercial Bid Writer

Grade

GRADE 7

Reports to

Head of Commercial Bid Writing  

Responsible for

N/A

Job purpose

As part of the bid writing team be accountable for writing multi million pound winning bids for agreed contracts, tenders and frameworks in line with the agreed operating model, enabling United Response to retain and grow income in a sustainable way.

Key responsibilities

Bid writing

· Writing high quality and innovative responses in tenders and framework that are representative of United Response work in collaboration with Operation colleagues and Relationship Managers that will lead to winning multi million pound partnerships

· Working closely with the Principle Commercial Bid Writer, Heads of business development, operational subject matter experts to ensure that all tenders, are written to an excellent standard and meet necessary criteria within internal and procurement timeframes.

· Editing and copywriting content to provide consistent and engaging written submissions.

· To articulate and illustrate information provided to you as well as work up concepts into creative and innovative ideas, in line with The United Response strategy and brand. This will include research, example gathering, development of new initiatives and engaging internal and external stakeholders, to include in model development and submissions which will lead to significant increases in income.

· Working with the Principle Commercial Bid Writer to develop a library of sector leading stock responses ensuring tools, examples and information are kept up to date and properly represents the work we do

· Write excellent bids, that bring our offer to life and win UR the contracts

Budgets and Critical Analysis

· Develop comprehensive blue prints for each of our contracts, which will include:

o Rigorous and comprehensive cost benefit analysis for all of our services and bids.

o Experience of developing significant comprehensive budgets for bids to ensure that the ROI is met ensuring sustainable contracts.

o A full risk assessment for the contract to inform decision making for a bid no bid scenario.

Best Practice and Learning

· Keep abreast of latest innovations and research to include in responses.

· Work with colleagues in Operational, Quality and Practice teams to ensure the best practice is shared and knowledge and management information is both used in tenders and available to the organisation.

· Research and data collection for bids, contributing as actively to bespoke model design and innovation development.

· Evaluate and improve future submissions utilising bid feedback and good practice from successful bids, taking a lead and ownership of the Response Library.

Opportunities

· Develop strong and effective communication and relationships across the organisation to understand opportunities and requirements that will take key stakeholders on the bid development journey.

Information & Governance

· Ensure that all processes, procedures and systems to support income generation are followed in accordance with best practice and Information Governance Policies.

· Ensure that United Response and partner’s intellectual property and commercially sensitive information is protected and used appropriately.

· Ensure confidentiality of our people and the people we support is maintained at all times.

Service User Engagement

· Always act as a champion of United Response and local partnerships internally and externally, modelling appropriate behaviours.

· Engage in and instigate true co-production, devolved decision making and strengthening the voices of the people we support.

· Develop and/or build strong and positive relationships with key stakeholders and where required commissioners.

Person specification

Essential Criteria

Part One – Experience

We will be looking for evidence of your:

· Credibility in your potential to write multi million pound sector leading bids and frameworks in the social care sector.

· Credibility in building relationships with operational colleagues and other key stakeholders.

· Credibility in developing rigorous and comprehensive cost benefit analysis for multi million-pound contracts and tenders.

· Supporting colleagues to think differently, developing bids that are easy to read and impactful.

· Understanding of how to deliver social purpose in a business-like manner, good business and financial planning skills and proven track record in delivering against financial targets and managing business risk.

· Commitment to co-production with people we support and their families/advocates.

Part Two - Key Competencies

We will be looking for evidence that you:

· Exceptional writing and communication skills.

· Analytical with an eye for detail.

· Have strong & practical understanding of how to write powerful bids in personalised public services.

· Can critically appraise ideas, proposals, and operating models to ensure that the bids we submit are deliverable and achieve agreed operating margins.

· Ability to work at pace and can juggle competing demands, making reasoned decisions about priorities.

• Can apply project management techniques appropriately to the scale of the task in hand.

· Can harness creative thinking and innovative approaches both of your own and enable others to apply these to deliver practical outcomes.

· Can strike a balance between tried & tested approaches while being willing to take calculated risks in developing new ways of doing things.

· Can show resilience when needed for yourself and assist others to develop this.

· Can hold colleagues to account in an appropriate way to provide high quality information needed for the bids.

Part Three - Personal Style and Behaviour

We will be looking for evidence that you:

· Can describe what your commitment to the aims, values and goals of United Response looks like in practice.

· Have integrity and display courage in tricky situations.

· Work collaboratively with the Business Development team to help deliver exceptional results.

· Are articulate, able to transform complex and often technical subjects into clear messages, and with strong presentation skills, able to create concise yet robust bids.

Desirable criteria

· Volutary or employed bid writing experience

· Certificate in Bid Management or similar

We're looking for a kind, compassionate and resilient Team Leader to join our Young People service in Bracknell.

£29,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the contract manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

This is a fixed term contract of 12 months.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

Educated to degree level or equivalent

Desirable:

Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Your new company
This well-established consultancy since 1970, has built a legacy on the pillars of professionalism, reliability, and quality, offering the highest standard of construction consultancy services in the industry with a diverse portfolio of eleven core services, including Project Management, Quantity Surveying, Employer's Agent, Building Surveying. They have grown exponentially, now boasting a team of over 170 dedicated members, spread across five strategic locations in the UK.

Your new role An exciting opportunity has arisen for a dynamic individual to join a Building Surveying team.This position offers a unique opportunity to join a dynamic team and contribute to a variety of exciting projects and offers the right candidate an exciting career opportunity involving both professional and contract surveying duties. While the primary focus is on public sector residential clients, the role extends to other sectors such as commercial, industrial, education, leisure, and retail. The successful candidate will have the opportunity to work on large complex projects and intricate refurbishment and alteration commissions.

What you'll need to succeed The ideal candidate will be proactive, a team player, focused on excellence in service delivery and communications with clients and contractors, highly organised, personable, and detail oriented.

What you'll get in return
25 days annual leave increases with service.Pension schemeRide to work scheme.Buying additional holidays

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Rachel Knight or call 07488 312 618 now.
If this job isn't quite right for you, but you are looking for a new position, please contact me for a confidential discussion in your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are delighted to introduce this job opportunity at the Culture Trust Luton for a 0.5 Project Manager. Through a successful funding application to The National Lottery Heritage Fund, we have been awarded £177,513 funding to deliver a Resilience project called ‘Reconnect’. This multi-faceted project explores the Trust’s customer services, sites and operations. There is also funding to deliver events and consultations as well as creative activities to promote engagement and volunteering. The Project also has a budget for making operational improvements that have been identified through the project.

We seek an experienced Project Manager to draw together the delivery of this project, coordinate specialist consultants, creatives and community groups and work with the Culture Trust Team on exploring and embedding change.We are a progressive, Luton-based, arts and cultural charity with a mission to connect communities through culture and creativity. We welcome 250,000 people across the year to our stunning heritage sites; the Hat Factory Arts Centre, Hat District creative workspaces, Wardown House Museum and Gallery, and Stockwood Discovery Centre. The Reconnect Project will work across all our functions, but there will be a particular focus on Stockwood Discovery Centre for community activities and volunteering. 

Are you ready to take the next step in your career by managing impactful partnerships and raising vital funds to support St Mungo’s mission to end homelessness?

We are looking for a Corporate Partnerships Coordinator to join our high-performing Corporate Partnerships team, managing a portfolio of corporate partners giving significant support to fund essential services. You’ll focus on cultivating, growing, and renewing partnerships, collaborating with internal and external stakeholders to ensure a smooth supporter experience and contribute to the ambitious fundraising goals of St Mungo’s.

The role of Corporate Partnerships Coordinator (Account Management) offers a unique opportunity for personal and professional growth, with ample support to develop your skills and make a real impact on the lives of the people we serve.

In this role, you will:

• Proactively manage a portfolio of corporate partners, aiming to exceed fundraising targets.
• Lead the delivery of partnerships by coordinating with internal teams and building strong relationships with corporate contacts.
• Develop consistent account management plans and provide partners with compelling impact reports.
• Work with teams across St Mungo’s to create engagement opportunities for partners and advance St Mungo’s objectives.
• Follow fundraising best practices, adhere to St Mungo’s policies, and contribute to a supportive team culture.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We’re looking for someone with excellent organisational skills, a proactive approach, and a passion for making a difference. Whether you’re seasoned in account management or have experience in a fundraising environment, you’ll thrive in this role if you can demonstrate:

• Proven experience managing a portfolio of corporate accounts, ideally within a fundraising context.
• Strong project management skills, with the ability to meet deadlines and handle multiple priorities.
• Clear and effective communication skills, both written and verbal.
• Ability to translate strategic objectives into actionable plans.
• Proficiency in IT, especially Microsoft Office and databases such as Raiser’s Edge.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 4 December 2024

Interview and assessments on: 16-17 December 2024

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

We’re looking for an exceptional Executive Assistant to provide comprehensive and confidential support to our Chief Executive Officer and Board of Directors.

Executive Assistant to Chief Executive
Location: Birmingham, Bath Row, B15 1LZ
Salary: £47,798 per annum
Hours: Full Time, 35 hours per week
Contract Type: Permanent

The Role

As the right hand to our CEO, you’ll play a critical role in ensuring the smooth running of the Executive Office and supporting the Board’s administrative functions.

Responsibilities will include, but aren’t limited to:

• Provide high-level administrative support to the Chief Executive, including managing correspondence, reports, research, and confidential information with discretion.
• Act as the Chief Executive’s point of contact, handling inquiries, correspondence, and following up on actions.
• Manage the Chief Executive’s complex diary, ensuring meetings are well-prepared and organise related logistics, including venue bookings, hospitality and materials.
• Support the Chair and Non-Executive Board members with diary management, administrative tasks, and travel arrangements.
• Prepare briefing notes, agendas, minutes, and follow-up actions for Board and Executive meetings, supporting both the Chief Executive and Non-Executive Board members.

Our ideal candidate? You’ll be a seasoned Executive Assistant, qualified in Business Administration to HND equivalent level or above, and with considerable experience providing full support at the highest levels of an organisation. You’ll have excellent organisational and communication skills, capable of engaging with colleagues and external stakeholders with ease. With a high level of autonomy, you’ll demonstrate exceptional integrity, confidentiality, and the ability to handle sensitive information with discretion.

You’ll be proactive, able to anticipate the needs of the Chief Executive, and adaptable to the fast-paced demands of the role. Previous experience working with Boards including preparing papers, report writing and servicing high-level meetings (including taking minutes) is essential. You’ll also have strong diary management skills, with the ability to plan ahead and handle multiple priorities.

Please be aware that the expectation is that you will work from our Birmingham Head Office a minimum of 4 days per week, with the remaining day worked remotely.

Who are Midland Heart? We’re one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you’ll find a supportive and rewarding workplace where great people thrive.

Applications close at midnight on Sunday 1st December 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Benefits

We value our team’s wellbeing, and in order to support it, we offer a number of benefits, including:

• 25 days annual leave per year plus bank holidays (pro-rated for part time hours)
• A bonus day of leave for your birthday
• 3% matched pension contribution
• Access to Rising Sun’s counselling service
• Clinical supervision
• Employee Assistance Programme
• Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) as well as discounts in shops and attractions
• Up to four weeks sick pay in any 12 month period (eligible after probation period)

OVERVIEW

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

JOB PURPOSE

Liberty House provides housing and support for up to 5 homeless young women aged 16-24 who are single, pregnant or have a young child and have experienced domestic abuse.

The support worker will be required to take on key-working responsibilities for the residents at Liberty House, as well as delivering other support work within the house and within the wider Liberty team. This could be related to pregnancy and parenting, life skills, psychoeducational support, understanding healthy relationships and building supportive peer relationships within the home, and supporting them to live independently.

The post holder will work to provide a secure, stable and homely environment and to act as a positive role model to residents. They will build professional and supportive relationships with residents and colleagues.

The project works to empower residents, providing them with information relating to their rights and enabling them to make decisions based on their options using a trauma informed approach.

As a member of the Liberty Team (16 – 24 year olds), the successful applicant will work collaboratively with the rest of the Children and Young People’s team, as well as the wider Rising Sun team to support other programmes delivered within the organisation.

MAIN DUTIES AND RESPONSIBILITIES

Service Delivery

• Provide holistic, trauma informed, practical and emotional support to residents of Liberty House through regular 1-2-1 sessions. Develop individual support plans, which address any practical and emotional needs the resident may have, such as accessing benefits, life skills and perform risk assessments where needed.
• Organise and deliver group sessions that focus on life skills and strengthening relationships.
• Encourage the residents in positive parenting.
• Manage relationships within the house, act as a conciliator, arbitrator and reconciler in disputes between residents.
• Ensure residents adhere to house rules.
• Assist with the day to day general running of the house and office, to ensure they are fit for purpose and safe for team members and residents.
• Conduct safety checks around the house. Ensure all faults/repairs are reported and that the Health and Safety Policy is adhered to at all times.
• Comply with organisational policies and procedures and adhere to confidentiality.
• Work effectively in partnership with other agencies.
• Work within our ethos of Equality, Diversity and Inclusion at all times and instil these values in all areas of work, with service users, staff and external stakeholders.
• Encourage residents’ participation in service development, continuous improvement and feedback exercises
• Maintain up to date and accurate records and ensure reports and evaluations are completed as required.
• Be willing and available to work some evenings and weekends as required, as part of a rota for Liberty House team members, and also occasionally to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken by arrangement with your line manager).
• Represent Rising Sun at multi-agency meetings as required.

General

• Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
• Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and  the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy.
• Lone working as required.
• Participate in clinical supervision, training and meetings as required.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

Knowledge and qualifications

• Good understanding of antenatal and postnatal care.
• Good understanding of effective parenting, particularly for parents of young babies.
• Good understanding of the impact of domestic violence and trauma on survivors, children and young people, families and communities. 
• Knowledge of issues affecting survivors, and an understanding of the barriers they may face in accessing support.
• Thorough knowledge of safeguarding practice, procedures and legislation.
• Good understanding of the operation of the agencies working together to support survivors and their children such as social services, housing, police etc.

Experience

• Experience of working with young children and/ or babies and their mothers
• Experience of supporting women with life skills/ developing confidence
• Experience of multi-agency partnership work
• Experience of working alongside volunteers (Desirable)
• Experience of working with survivors affected by domestic and/ or sexual abuse (Desirable)
• Experience of facilitating group programmes (Desirable)
• Experience of working for a charity or not for profit organisation. (Desirable)

Skills

• Excellent listening, written and verbal communication skills.
• Ability to form positive relationships with residents from a wide range of backgrounds and life experiences in order to build professional and supportive relationships
• Ability to work closely with young parents and their babies
• Ability to help residents in the creative use of leisure time with a view to building relationships and social skills
• Non-judgemental and non-directive approach to empowering survivors along with the ability to understand the individual needs of clients.
• Ability to manage conflict and to promote resolution.
• Ability to work well with colleagues, statutory and non-statutory agencies and responsibly on own initiative.
• Good task management skills and the ability to work effectively under pressure and to deadlines.
• Good data collection, monitoring and IT skills, including word processing and using databases and Excel spreadsheets.

General

• Able to set clear boundaries and a willingness to accept line management and make effective use of clinical supervision.
• A good understanding and commitment to confidentiality, safe practice and health and safety procedures.
• A good understanding of cultural issues, and commitment to anti-discriminatory practice and equal opportunities.
• Able to travel independently across East Kent where necessary to attend meetings.
• Willingness to carry out the policies and procedures of the Rising Sun and to work within its framework and core values.

Equal Opportunities Statement

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.

Safeguarding Statement

Rising Sun is committed to safeguarding those we provide a service to. The successful candidate will be required to undergo a DBS (Disclosure and Barring Service) check, a ‘right to work check’ in accordance with UK government Home Office guidelines, and to provide two references.

We request no contact from agencies or media sales please.

We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Maidenhead.

£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Support Workers will provide support to customers to help them develop the life skills they require to live independently. Support workers must monitor and assess the needs of the customers and provide creative and tailored person centred support to help them achieve their goals and aspirations.

Support workers will work closely with statutory children's services and other external agencies to best support customers to promote social inclusion and teach independent living skills. Support workers will empower and encourage customers to maximise their skills and choices.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Understanding of mental health difficulties and therapeutic methods of support: Mental health difficulties include depression, anxiety, ADHD, personality disorder and psychosis

What you'll bring:

Essential:

- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with care leavers
- Experience working with those displaying mental health difficulties
- Experience using therapeutic models of support

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full Job decription

We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Birchall Wood Service in Hertfordshire.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.

We are looking for a specialist behavioural support worker of skilled, creative and experienced support workers to support one customer in her own home in Welwyn Garden City. Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role must have an excellent value base to support the customer to build their life and develop their skills and passions as an independent person.

A full driving licence is required for this position.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website jobs.lookahead.org.uk

What you'll do:

Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open new opportunities for the customer.
Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning, and decorating.
Supporting the customer in their sensory routine, trialling and testing new sensory experiences.
Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way.
Supporting the customer to manage their anxieties, using Positive Behaviour Support and Autism-specific approaches.
Collating a range of behavioural data and essential paperwork to be analysed within our local management structure.
Driving the customer's (manual) vehicle to support them to go about their daily life.
Supporting the customer with personal care.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

NVQ Level 2 or equivalent
Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities
Driving licence and a willingness to drive as part of support duties
Experience of engaging vulnerable people with complex needs in meaningful activities.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re recruiting for a brilliant, committed and experienced fundraising professional to help build on the growth we’ve experienced in recent years, and move us to the next level.This is an exciting and inspiring opportunity for the right person, both in terms of the role itself, but also the key part you’ll play in helping to enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.

An enhanced Disclosure and Barring Service check will be undertaken. Due to the nature of the work, this post is for women only.

Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive
of one another.

Job description
We’re recruiting for a new Fundraising Manager to build on the growth and development we’ve experienced in recent years, and move us to the next level. You will work closely with senior leadership and colleagues across the organisation to
raise crucial funding, public support and awareness to underpin our organisationalstrategy. You will also develop and manage relationships with supporters and funders, as well as strategic partners and external suppliers as required.

Key tasks
● Management and development of all streams of fundraising
● Line management of 1x Fundraising Officer and 1x Grants Lead
● Management/liaison/briefing for external suppliers/freelancers/volunteers related to fundraising
● Uphold brand across fundraising
● Build and manage relationships, partnerships and connections to support Ella’s’ fundraising
● Lead on fundraising and related strategies and policies, and input into organisational strategies and policies
● Attend senior management meetings (weekly online), team check ins (weekly in-person) and other internal and external meetings online and in-person as required
● Monitor and report on targets

Additional tasks
● Support with Monitoring and Evaluation
● Support Ella’s’ communications as needed
● Represent and champion Ella’s at events, coalition groups, meetings and so on as appropriate
● Other tasks as required by Co-Directors or by role

More about Ella’s

Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.

Here is a summary of our main activities:
● We run five safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
● We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
● We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our
organisation.
 

Salary: £24,570  per annum pro rata

Location: Sheffield

Contract type: Fixed term until October 2026

Hours: Full time 37.5 hrs / week

Closing date: Monday 2nd December 2024 at 11.30pm 

Are you an excellent administrator with a passion for solving the housing emergency?  Then join Shelter as a Service Administrator in our Sheffield Hub and you could soon be playing a vital role in tackling injustice for individuals and communities across society. 

About the role 

You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with your team to direct enquiries to the right people.

You’ll provide comprehensive administrative support, with shared responsibility for designing and developing systems and processes, data input and extraction, and finance administration. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

About you 

We are looking for someone who:

• Has proven office administration and customer service experience. You’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook.  
• Has a passion for social justice.  
• Will thrive in a fast paced and busy office environment, with a flexible and tenacious approach and will enjoy learning new skills.  
• Has strong data processing skills with the ability to input, extract and analyse data and to review processes, introducing new ways of working where needed. 

About the team 

Shelter Sheffield provide housing advice and support to people across the city. Our focus is on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple disadvantages. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and help over 5,000 people a year, while also working to change the underlying systems that cause the housing emergency. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything, 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Apply to be part of our team and be the change you want to see in society. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

How to apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description of no more than 350 words each. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses: 

• We prioritise diversity and have an inclusive and open mindset 
• We work together to achieve a shared purpose 
• We learn from our experiences and are open to risk 

If you would like to find out more about the role, or to arrange an informal chat, please see the job vacancy on our webpage for more details.

Any applications without a supporting statement will not be considered.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

We're looking for a kind, compassionate and resilient Night Support Worker to join our Young People service in Bracknell.
£24,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication

What you'll bring:

Essential:
- NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please visit our website for the full job description

Do you have proven experience of data integration and ETL tools, strong Python, SQL and ETL knowledge and a good understanding of Data Lake and Microsoft Fabric and Synapse? Then join Shelter as a Data Engineer and you could soon be playing a crucial role at the heart of our Data and Insight team.

About the role

Right now, we’re looking for a technical expert with experience of developing and maintaining ELT pipelines to move data between enterprise applications (a mix of both in-house and external and on-prem and in the cloud). Day-to-day, you’ll be responsible for developing ETL processes using Fabric and Synapse linking from a variety of data sources to a wide variety of targets on-prem, cloud platforms and in Azure. We’ll also rely on you to ensure business requirements for new data feeds or changes are understood and translated into efficient and effective technical solutions. Exploring new ways to improve the efficiency and effectiveness of data management across Shelter will be important too, as will transforming and centralising raw data from multiple platforms into user friendly reporting data. Writing, validating and executing test plans, troubleshooting performance issues and supporting Shelter’s wider data management initiatives – all are aspects of this interesting and varied role.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Our vision is for Shelter to have the high-quality data and insight required to describe the housing emergency, the impact we have fighting the crisis and the internal performance and health of the organisation. We want all of Shelter to have the skills and knowledge to use data as part of their everyday activities and make informed, transparent decisions with robust evidence, in an organisational culture that treasures its data because it recognises the value of it. This particular role sits within a Data and Insight team that’s been formed to bring together the skills and experience to achieve this vision as part of a  wider Technology and Data team within our Strategic Enablement directorate.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our RBKC Mental Health Service in Kensington & Chelsea.

£28,538.40 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

To apply for this role, please complete the online application form and email a supporting statement

Your supporting statement should explain why you are applying for this role, and outline how your skills, knowledge and experience relate to the role, giving specific examples where possible.

The shift pattern for this role includes 5x 8hr shifts per week on a rolling rota of Monday to Sunday. This post involves some weekend and bank holiday working.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery
Put the service-user at the centre of their support and promote optimism and hope for their increased independence
Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service
Support customers to maintain their tenancy
Carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies
Ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
Undertake key working responsibilities for a caseload assigned by the Team Leader/Service Manager
Be flexible and responsive to the needs of service-users as directed by their personal support plan
Provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
Ensure ongoing assessment and management of risks within an attitude of 'positive risk taking'

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

At least an NVQ Level 3 in Health & Social care, or equivalent
Minimum of 3 years experience in working in mental health or other specialist social care services
Bring expertise in specialist areas such as dual diagnosis, substance misuse, hoarding or therapeutic interventions.

Desirable:

An understanding of care-planning processes and Models of Care within mental health
Knowledge of group and individual therapy

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.