Housing Jobs

Young People Support Worker

We are seeking a Young People Support Worker to work as part of a team delivering an assessment, support and move on service to care leavers aged 16-18 in supported accommodation.

Position: Young People Support Worker 

Location: Chester and Winsford

Contract: Full time, permanent

Hours: 37.5 hours a week

Salary: £24,136 pa + pension and other benefits

Closing Date:  20th April 2025

About the Role

As Young People Support Worker you will work under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. You will participate in our programme of meaningful activity by running group sessions and activities within the accommodation to support young people’s individual development and social engagement.

In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.

You will work a rolling rota of daytimes, evenings and weekends (some shifts will be lone working) including bank holidays to ensure that young people have full staff support during their most difficult times. 

Key responsibilities include:

• Ensure client safety, wellbeing, and adherence to safeguarding and emergency procedures.

• Deliver high-quality risk assessments, support plans, and one-to-one/group support to build client resilience.

• Foster partnerships with local agencies to support clients while following data protection protocols.

• Engage flexibly and creatively with clients, encouraging their involvement in decisions and participation in activities.

• Support clients in accessing education, training, employment, and volunteering opportunities.

• Maintain health and safety standards, prepare accommodations for new clients, and oversee accurate financial records.

• Collaborate with team members, volunteers, and attend training and meetings as required, ensuring contract compliance.

About You

You will need to have the following skills and experience:

• Experience working with young people or those affected by homelessness.

• Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.

• Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.

• Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.

• Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Flexible working model for suitable roles.

• 26 days annual leave rising to 30 after five years of service.

• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester to Sheffield and Kent.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Role: Case and Progress Coordinator(s)

Reports to: Service Manager

Hours: 25 – 37 hours a week with weekend availability required

Salary: Band 6: £23,569 - £25,974 (pro rata) + benefits.

Salary is based on FT (37 hours) and will be dependent on hours worked.

Contract: Permanent subject to ongoing funding

Purpose

The purpose of this post is to support the delivery of our Homeless Hub, Community Hub and Community Outreach. You will work across our Homeless Hub and Community Hub as part of an integrated team supporting people who are in Hunger, Hardship and Homelessness

You will support front line staff in the delivery of a person centered, trauma informed approach. You will oversee the operational policies within the service and support with general operational delivery.

You will work as a member of a small, dedicated staff team. You will work in close partnership with our student placements and volunteer team members who, alongside our staff team, provide ongoing support to homeless and community-based individuals with the aim of moving them into permanent accommodation wherever possible.

You will engage/re-engage, refer, and support dependent alcohol and drug users to access evidence-based harm reduction, treatment, and recovery support programs to initiate recovery, build/or utilize recovery to move into long term sustained recovery and social (re)integration.

This role involves extensive work with clients with multiple complex needs, so if you have experience of working independently or delivering therapeutic groups in a Substance or Alcohol Misuse setting, we would especially like to hear from you.

We work with multiple partners, and often our role is identifying the challenges individuals may be facing or have previously faced, so we can facilitate other partners’ support based on the needs identified.

This role is an important role within the charity, ensuring all our teams work together to deliver high quality and successful services to those in need.

Responsibilities

Case and Progress Coordination

· To oversee the delivery of effective, trauma informed, person centred support across all our homeless services. You will have a casework portfolio; be directly responsible for meeting regularly and identifying support required.

· To contribute to effective case management and coordination covering areas of risk, problematic behavior, housing, social functioning, employability, psychological and physical health of our service users.

· To engage with and actively listen to clients’ views and to be able to use this to improve the service delivery where possible.

· To provide education and raise awareness to help service users manage factors which affect their mental health, substance misuse and physical wellbeing.

· To listen to service users and encourage positive steps towards their personal development.

· To provide advice, information and practical and emotional support to service users regarding support they require.

· To develop, alongside service users, flexible and realistic person-centred plans with agreed guidelines.

· To signpost and make appropriate onwards referrals, with consent, to meet needs not addressed by our integrated service.

· To advocate for service users, where necessary with external services.

· To support clients by prompting and helping them to attend appointments.

· To encourage service users’ involvement in personal progression in the form of education, training, employment activity or volunteering, if appropriate.

· To work closely and collaboratively with the Council’s single Homelessness Team ensuring a joined-up support offer, avoiding any unnecessary duplication of work.

· To work with clients to improve their skills and overcome barriers so they are able to successfully move on to independent housing.

· To ensure service users engage in the support on offer.

· To effectively liaise with a range of service providers and agencies, in order to establish, or improve, services for clients.

· To report daily on operational outcomes, highlighting positive changes in users of the service.

· To Complete weekly reports on service users’ progression, highlighting positive changes in users of the service.

· To champion recovery within the project through promoting Peer led activities.

· To train and progress ‘Lived Experienced Volunteers’ in leading and supporting groups.

Drug and Alcohol Support:

· To be part of an integrated rough sleeper’s substance misuse service, specifically for alcohol and drug dependence and complex needs within a range of treatment and recovery pathways.

· To promote and support individuals into both abstinences based and medically assisted forms of recovery.

· To contribute to the overall performance of the integrated service to ensure that contractual output targets are achieved. To support the delivery of leading therapeutic group work with service users related to substance misuse.

· To support the delivery of overdose prevention training.

· To provide harm reduction advice, information and support to reduce drug and alcohol related deaths and blood-borne virus infections, with an emphasis on safer drug and alcohol use.

· To engage with dependent alcohol users, high-risk drinkers with complex needs, and drug users, and facilitate access to assessment, treatment, and recovery options.

· To conduct assessments, risk assessments and co-produce care plans and reviews with clients.

· To proactively re-engage service users who are at risk, have dropped out of treatment and recovery activities by engaging at access point, and using motivational techniques to bring people back into treatment.

Service Coordination:

· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.

· To ensure all users are registered and assessed and understand the expectations on them accessing the Homeless Hub and Community Hub.

· To complete registration forms with clients who are new to the service.

· To complete registration forms and risk assessments with clients who are new to service.

· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manager.

· To inform the Service Manager of any issues arising with any service users.

· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.

· To network with other organisations within and out of the homeless sector, pulling in their resources and expertise.

· To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.

· To ensure a collaborative approach is used, with effective communication links developed with external professional partner agencies who are involved in the provision of support to individuals.

· To promote anti-discriminatory practices, and challenge prejudice and stigma associated with substance and alcohol use, homelessness, and poverty in a professional manner.

· To co-facilitate other treatment groups with Hope Centre and project staff.

· To actively promote and support peer recovery and activities.

· To support volunteers and students working within the Homeless Hub and Community Hub in accordance with Hope Centre’s policies and procedures to maintain order, safety and security.

· To provide supervision and reflective practice of client cases and pathways where appropriate to ensure effective and efficient service delivery.

· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.

· To undertake, as required, any duties relevant to the nature and level of the role.

· To understand, implement and evaluate aims, objectives, policies, procedures, guidelines and principles of good practice.

· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.

· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manage.

· To inform the Service Manager of any issues arising with any service users.

· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.

· To network with other relevant organisation’s to support to set up sessions and activities within the Community.

· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.

Service delivery:

· To ensure the functional operation of the Homeless Hub service during its operational hours which includes:

o Ensuring stock levels of service paperwork are sufficient for the day.

o Ensuring the service is set up for the day (laundry, toilets, showers).

o Ensuring the Support Hub is cleaned and mopped at the end of service.

o Ensuring the toilets are cleaned, and laundry completed at the end of service.

o To support the clothes store processing and sorting clothes with specific volunteers.

· To ensure all facilities and equipment of the Homeless Hub are operational and functioning including washing machines, showers and toilets, reporting repairs in a timely manner to the Service Manager.

· To ensure the smooth running of the Community Hub (@Ash Street), this includes:

o Assisting with floor support where and when required.

o Ensuring the community café is running smoothly- the cafe itself will be run by volunteers, but the Hope in the Community Team will support volunteers with training and supervision.

o Ensuring the Hub is cleaned and mopped at the end of-service.

o Ensuring the toilets are cleaned, and laundry completed at the end of-service.

· Support the delivery of activities and groups within the Community Hub/ Outreach

· Prepare workspaces and equipment in advance of session start times, as well as ensuring the workspace is kept tidy at all times.

· Implement and comply with health and safety procedures, in relation to the equipment used and activities undertaken.

· Maintain session equipment to a high standard and in form the Service Manager of any repairs or replacement of items.

· Work in accordance with food hygiene regulations and mandatory training.

Policy and administration:

· To complete full, detailed, and accurate records on the database.

· To keep casework records up to date, and to enable the Service Manager(s) to monitor and assess their efficiency and effectiveness.

· To carry out all necessary administration in relation to case work, or the role.

· To always work within Hope Centre’s policies and procedures.

· To promote and uphold The Hope Centre’s Equality, Diversity, Equity and Inclusion policy at all times.

· To support the team and organisation with any additional duties as required.

Safeguarding of Vulnerable Adults / Mental Capacity Act:

· To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures.

· To report all safeguarding concerns to the Safeguarding Lead (Head of Service Delivery and Operational Partnerships) or, where the Safeguarding Lead is unavailable, to the CEO.

 General:

· To be an active and effective team member.

· To work some hours outside of normal office hours (including evenings and weekends) - this will especially be expected in Winter months when services are often open longer.

· To carry out every aspect of your duties with due regard to Northampton Hope Centre’s policies and procedures at all times.

· To ensure Northampton Hope Centre’s values are embedded in your service delivery.

· To always maintain a professional level of communication.

· To keep clear records and plans of all contacts with clients, professionals, and meetings with external agencies. To participate in regular supervision and annual appraisal and help identify your own job-related development and training needs.

· To record, monitor and report on service user progress and outcomes.

· To attend staff meetings as and when required.

· To attend relevant training sessions and courses.

· To carry out other reasonable tasks as requested by the Senior Leadership Team.

Other Characteristics:

· Commitment to the values underpinning Hope:

o Person-centred:

§  focus our support on the needs of individuals.

o Empowerment:

§  enable service users, staff and volunteers to take responsibility with the ability to act upon their own initiative.

o Collaboration

§  work positively, effectively, and productively with others both internally and externally.

o Honesty

§  be truthful and transparent in all actions and interactions.

o Personal development

§  encourage the development of skills and knowledge in order to maximise the support of our staff, volunteers and service users.

o Non-judgmental

§  adopt a non-judgmental, non-biased attitude where everyone counts.

Location: Inverness Shelter shop 

Salary: £24,570.00 per annum, pro-rated

Contract: Permanent

Hours: Part time 22.5 per week 

Closing date:

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Inverness shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. 

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. 

About the role 

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. 

About you 

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. 

Apply to be part of our team and be the change you want to see in society. 

Benefits  

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

How to apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. 

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: 

• We prioritise diversity and have an inclusive and open mindset 

Any applications submitted without a supporting statement will not be considered 

About Shelter Scotland 

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation. 

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

Safeguarding statement 

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness and Complex needs service in Brent.
£27,352.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Livingstone House is a 24 hour staffed 92 bed mix gender hostel, which provides short term supported housing for single homeless vulnerable people with Low to Medium support needs. Look ahead provides the support function and Riverside provides the housing management and night concierge. The Service provides on average 5 hours of weekly support to customers who reside in the hostel with the aim to provide them with the tools to move on within the community and live independently. On occasions, we may need support within our scattered sites based in Brent.

The Shift pattern of this role consist of Shift pattern 8am -4pm and 1.30pm - 9pm. Over a 7 day rota with 2 days off with weekend working

What you'll do:
? To provide support to peers and management, being flexible and responsive and help bespoke support for each customer's abilities and aspirations
? To implement the principles of personalisation, as part of a local service plan.
? To help support your colleagues to maximise the customers' independence.
? To motivate customers to access educational and training opportunities and to integrate fully in the community
? To support up to 14 customers to sustain their tenancies
? To promote customer involvement in all aspects of your work
? To take on a project that will help assist the service move forward

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Excellent communication and a team player
- Excellent customer relationship management
- Professional manner in everything that you do
- Proven experience of motivating, supporting customers or transferable skills than can complete this task and beyond.
- A essential willingness to work evenings, weekends and bank holidays on a shift rota basis
- Ability to think outside the box (Essential)
- Work upon your own initiative which is essential
- Lead upon assigned projects that are given
- Ability to hit the ground running which is key within a fast moving hostel daily environment

What you'll bring:

Essential:
- Time management with is key in all area's
- Leadership
- Teamwork
- Communication
- Resilience
- IT skills

Desirable:
- Problem solving
- Ability to work under pressure
- Confidence
- Change management

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Shiloh Rotherham is a charity that offers support to adults who are homeless or at risk of homelessness. Our vision is for everyone to have a safe place to call home and have the opportunity to live independently with a good quality of life.

An exciting opportunity has arisen to join our staff team. We are looking for a compassionate, empathetic Progression Worker with strong interpersonal and communication skills who is passionate about helping vulnerable adults progress and achieve their goal of living independently.

Alongside managing a small caseload, you will be the first point of contact for many who are experiencing a crisis, assessing needs and providing direct support yourself or signposting/referring to others as required. This role will enable our service users to develop the knowledge, skills, and confidence they need to achieve the following outcomes: improved housing situation, increased resilience and personal decision-making, improved health and wellbeing, and improved skills and knowledge.

Ivy Rock Partners is delighted to be partnering with a dynamic, community-focused organisation to recruit a Finance Manager. This is an exciting opportunity for an experienced finance professional to lead and develop a high-performing finance team, ensuring strong financial management, compliance, and strategic decision-making.

About the Role

Reporting to the Head of Finance, the Finance Manager will be responsible for overseeing financial operations, managing a small team of 3, and driving continuous improvement across financial reporting, compliance, and commercial initiatives. This role plays a key part in shaping financial strategy and ensuring effective governance.

Key Responsibilities

• Lead and develop the finance team to ensure efficient service delivery across the organisation.
• Oversee month-end and year-end close processes, including reconciliations, journal postings, and variance analysis.
• Prepare timely and accurate financial reports for senior leadership, ensuring robust data to support decision-making.
• Ensure compliance with financial regulations and accounting standards, maintaining strong governance.
• Drive the budgeting and forecasting process, ensuring sound financial controls and resource allocation.
• Coordinate external audits and implement recommendations effectively. Manage cash flow and cost recovery processes to support business sustainability.
• Support system improvements, ensuring the organisation leverages technology for financial efficiency.
• Build strong relationships with internal and external stakeholders, communicating financial insights clearly.

About You

We are looking for a proactive and strategic finance leader with a strong background in financial management and team leadership.

Key attributes include:

• Qualified accountant (ACCA, CIMA, CIPFA, or equivalent).
• Proven experience managing financial operations in a complex organisation.
• Ability to translate financial data into meaningful insights for non-finance stakeholders.
• Strong knowledge of financial regulations, budgeting, and audit processes.
• Experience in housing, not-for-profit, or public sector finance is desirable but not essential
• . A proactive and problem-solving mindset, with a focus on continuous improvement.

Why Join?

This is a fantastic opportunity to be part of an organisation that makes a real difference to communities while offering a challenging and rewarding career path. You’ll be joining a supportive and collaborative environment where innovation is encouraged, and financial leadership plays a key role in driving success.

For more information, please contact Megan Hunter for a confidential conversation.

The Latin American Women’s Rights Service (LAWRS) is a human rights, feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs, and facing barriers to social protection. Around 2,000 women use our services every year, benefitting from practical and emotional support, learning new skills and improving their own opportunities. We strive to provide essential tools for women to empower themselves in their pursuit of personal and social change.

LAWRS’ Generalist Advice service provides information, advice, casework, advocacy and support to Latin American migrant women in the areas of housing, welfare benefits, money, employment rights and immigration.

The Generalist Advice Caseworker will have an excellent command of English and Portuguese and will join the Generalist Advice Team and be responsible for undertaking a caseload of service users, providing free, confidential, one-to-one information, advice, casework and advocacy for Latin American women in the areas of housing, welfare benefits, money, employment rights and immigration, according to their expertise. 

The post holder is responsible for ensuring adherence to the Advice Quality Standards

This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.

*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Brazilian Portuguese.

Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.

We are working in partnership with The French Hospital, who provide Almshouse accommodation primarily for French Protestant Huguenot families who are in need and are resident in Great Britain, allowing residents to live full, dignified and independent lives.  The French Hospital is committed to ensuring that people in need can lead active lives in the local community with access to healthcare, leisure and education. Today there are 55 self-contained flats where residents can enjoy their own space, with their own furniture and belongings around them.

The CEO (Clerk to the Corporation) will ensure the smooth running of the Charity, enabling it to meet its aims and objectives and comply with relevant law and regulations.  The successful candidate will be the main contact for external agencies such as, solicitors, auditors, bankers and investments managers, insurance brokers and local authorities, as necessary, as well as the main internal contact between the Trustees and the other staff and residents.

This is a significant and rewarding role that will require the post holder to demonstrate the following:

• Positive outcomes in a demanding senior management position, possibly in the third sector, housing, or running a business
• Experience in managing stakeholder relationships both internally and externally and the capacity to be an ambassador for the charity
• Strategic thinking: ability to assess complex information and decide on a course of action
•  Financial literacy and budget management
• Experience of project management, delegating and supervising as needed
• Excellent verbal and written communications and interpersonal skills

The successful candidate will advise the Trustees on matters of governance to ensure compliance with current legislation and Charity Commission guidance.  You will arrange and attend Trustee Board and subcommittee meetings both preparing the agendas and taking accurate minutes, acting upon the decisions of the Trustees.  You will also be responsible for managing and reviewing the work of a small team, identifying any training needs and ensure their wellbeing.  Awareness of the welfare of residents overseeing community engagement and social activities, dealing with safeguarding issues, grievances and arrears, when required.  Oversee the repair and maintenance of all the Charity’s properties, engaging with commercial tenants and others as necessary.

This is an ideal opportunity for a senior leader with previous experience of leading a team, managing budgets and projects, multi-tasking and who has a passion for meeting housing needs.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

*Note that “The French Hospital” is not a hospital in the contemporary sense – we do not offer medical care or facilities.

For any further information, please contact Sandra Smith.  Applications should be made via the Charisma Charity Recruitment website and include your CV and supporting statement.

Hours: 3 days a week

Location: Rochester, with the possibility of occasional remote working 

Closing date for applications: 13 April 2025

Interviews TBC

Salary: £24,570.00 per annum pro-rated

Location: Harrogate Shelter Shop

Contract: Permanent

Hours: Part time, 7.5 hours per week. Overtime may also be available some weeks as additional hours as well.

Closing date: Tuesday the 15th of April at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Harrogate shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are currently recruiting for a full time (37.5 hours per week) Assistant Support Worker at Candlemas Mead in Beaconsfield.

This is a shared supported living house for six people aged between 48 and 65 years of age who each have their own en-suite room. Hoist training is required.

Working as part of a dedicated team, your role as an Assistant Support Worker is to provide appropriate support to service users with their day to day needs, within their own home, which may be in a supported living scheme or in the wider community. This may involve providing assistance with personal care and promoting life skills such as shopping, managing budgets and domestic tasks such as cooking and cleaning. As an Assistant Support Worker you will follow agreed support plans and risk assessments to ensure that we are providing a service that meets each individual`s needs, supports their aspirations and maximises their independence

About You

You do not need sector experience as we provide a structured induction and comprehensive training to support you with your role and you will have the opportunity to gain an accredited vocational qualification.

We are looking for passionate people who with a `can-do` attitude who are driven by the desire to make a difference and who have the ability to recognise the wishes and needs of vulnerable adults and communicate effectively using different methods according to peoples needs.

You will need to be able to work shifts as part of a rota system which will include weekend and bank holiday working. You must be able to work as part of a team to deliver an excellent service to the people we support and be flexible in your approach to work. You will have a commitment to equality and diversity and take a positive approach to supporting people with learning disabilities.

Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• £12 per hour/£23,400 per annum
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Fully paid DBS

If you are interested in joining our friendly team, please download the job description and click apply below.

Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.

Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

We are an Equal Opportunities Employer.

We are a Disability Confident Employer.

Domestic Abuse Service Manager

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day?

This is an exciting opportunity for a Domestic Abuse Service Manager - Housing and Immigration Specialist to support Male survivors by leading this pan London Service. 

This role is a hybrid-working role and is based at the London office close to Old Street tube station, for a minimum of one day a week and home working, subject to operational demand.

Position: 5975 Domestic Abuse Service Manager

Location: Greater London/Hybrid

Hours: Full time 37.5. Monday to Friday 9am - 5pm with flexibility dependent on service delivery and client need

Contract: Fixed Term until 31.03.2026, with potential for the contract to be extended until 31.03.2027 

Salary: £33,660.00 per annum plus London Weighting Allowance £2,800 per annum 

Closing Date: 11th April 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. 

The Role

This role is home and office based, with travel throughout London. As a Domestic Abuse Service Manager - Housing and Immigration Specialist you will:

• Lead on the development of responses to the needs of male victim/survivors with housing and immigration needs 

• Develop relationships with partner agencies in this area.

• Effectively manage and develop a high quality, innovative and pro-active domestic abuse team

• Prioritise the safety, security and dignity of service users and their children

About You

You will need a good understanding of domestic abuse and it's impact, able to identify victim/survivor individual needs and:

• A passion for working with victim/survivors

• Knowledge of migration and asylum routes and the procedures for applying for refugee/asylum status in the UK

• Ability to manage a team delivering front line support to vulnerable people 

• A non-judgemental, non-directive and anti-discriminatory approach 

• Experience of working with housing agencies or in a housing setting is advantageous

• The ability to speak Sylheti/Bengali, Hindi, Urdu, Tamil, Turkish, Kurdish, Polish, Gujarati, Somali, Yoruba, Akan, French, Lingala, Igbo or Arabic is desirable.

Please see the attached Job Description and Person Specification for further details once you apply. 

In Return…

Benefits include:

• Flexible working options including hybrid working

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

• An extra day off for your birthday and options to buy or sell annual leave

• Pension with 5% employer contribution

• Enhanced sick pay allowances, maternity and paternity payments

• High Street, retail, holiday, gym, entertainment and leisure discounts

• Access to our financial wellbeing hub and salary deducted finance

• Employee assistance programme and wellbeing support

• Access to EDI networks and colleague cafes

• Cycle to work scheme and season ticket loans

• Ongoing training and support with opportunities for career development and progression

• Clinical supervision and group reflective practice

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. 

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Service Manager, Domestic Abuse, Domestic Abuse Service Manager, Deputy Service Manager, Domestic Abuse, Deputy Domestic Abuse Service Manager. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.               

Hours: 35 hours per week  (full-time)

Start Date: As soon as possible

Contract Type: Permanent

Work Location: Hybrid - On-site at Great Ormond Street Hospital, London WC1 and home-working​

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with over 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.​

We target our services at the most vulnerable in our community with our client profile closely matching local indices of deprivation. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.​

About the Role

We are looking for a dedicated Advice Support Worker to join our well-established family advice service based at Great Ormond Street Hospital (GOSH). As part of Citizens Advice Camden, this service supports families of seriously ill children, who often face complex issues like housing problems, benefits entitlement, and debt. You'll play a key role in ensuring the smooth running of the service through administrative, organisational and communication tasks that enable our Advisers to deliver high quality social welfare advice and casework.​

​The ideal candidate will have strong administrative experience—ideally within the advice or charity sector—along with a working knowledge of issues such as welfare benefits or housing. Excellent IT, organisational and communication skills are essential, as is a sensitive and client-focused approach within a hospital environment. You will need to be able to work both independently and as part of a small supportive team. This hybrid role includes regular on-site presence at GOSH and requires the successful candidate to meet the honorary staff requirements of the hospital, including passing an enhanced DBS check and completing mandatory training.​

If you're passionate about making a real difference in people's lives and want to work in a rewarding environment, we would love to hear from you.

CVs are not accepted.

Closing date for applications: 9.00am Tuesday 22 April 2025

Interview date(s): ​29 or 30 April 2025

Interviews will be held on Zoom.

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £25,104 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 21 April 2025

Interview Date: 29 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

YOUTH SUPPORT WORKER

LOCATION: St Albans Road, Hemel Hempstead

SALARY: £25,350

HOURS: Full-Time 37.5 pw

About the role

The young people’s semi-independent services are a dedicated team committed to providing supporting and empowering environments for young people aged 16 – 18 years who are under the care of the Local Authority. Our approach is rooted in the principles of psychologically informed environments (PIE), ensuring that our services are tailored to meet the psychological and emotional needs of those we support. We believe in creating safe, welcoming spaces that foster growth, resilience and positive change, whilst adhering to Ofsted regulations.

We are seeking a compassionate and dynamic support worker to join our team. In this role you will provide flexible and responsive support to the young people, adapting to their individual needs and circumstances. Your work will be guided by the principles of PIE, ensuring that all interactions are trauma-informed and empathetic.

Key responsibilities:

• Provide one to one and group support to young people, helping them achieve their personal goals and improve their well-being.
• Build trusting and respectful relationships with young people, understanding their unique backgrounds and challenges.
• Collaborate with colleagues and external agencies to deliver a coordinated and holistic support plan.
• Where required support young people to attend appointments both in house & externally.
• Conduct assessments and develop individualised support plans in partnership with young people.
• Promote a safe, inclusive and PIE across all service settings.
• Ability to work on a 4 week rolling rota, covering a mixture of 7am-3pm & 2pm-10pm shifts, including weekends.
• Facilitate activities and interventions that support personal development, resilience and social inclusion.
• Maintain accurate and up to date records of support provided and progress made.
• Participate in regular training and supervision to enhance skills and knowledge related to PIE.
• Ensure that all practices and services meet Ofsted regulations and standards, maintaining the highest levels of safeguarding and quality support.

Qualifications and experience:

• Qualified to NVQ Level 3 in Children & Young People/equivalent or willing to work towards achieving the qualifications within the work place.
• Experience working with young people, particularly those facing complex challenges such as family breakdown, challenging behaviour, complex mental health issues or substance misuse.
• Understanding and commitments to the principles of psychologically informed environments (PIE).
• Strong interpersonal skills and the ability to adapt communication to the individual needs of the young person with the ability to engage and motivate.
• Flexibility and adaptability to work across different locations within the community and respond to varying needs.
• Ability to work independently and as part of a multidisciplinary team.
• Commitment to continuous professional development and reflective practice.
• Applicant must be car driver with use of car. Please note that business car insurance is mandatory.
• Knowledge of or willingness to understand Ofsted regulations and standards, with experience in ensuring compliance in a youth support setting.

Safer recruitment requirements:

• All applicants must complete a detailed application form, providing a full employment history and explaining any gaps in employments.
• Applicants will be required to provide at least two professional references, including one from their most recent employer, which will be checked before any offer of employment is made.
• A rigorous interview process will be conducted, which could include scenario-based questions to assess suitability for working with young people in a PIE environment & second stage interviews with our ‘Voicebox’ team, which includes current service users from various schemes.
• All successful candidates will be required to undergo an enhanced Disclosure and Barring Service DBS check prior to starting employment. There is a requirement that all employees register on the Update Service. Full costs will be reimbursed.
• Verification of qualifications and professional memberships will be conducted.
• Proof of identity and right to work in the UK must be provided.
• Successful candidates must complete a probationary period during which their performance and suitability for the role will be closely monitored.

Benefits:

• Competitive mileage allowance
• Supportive and inclusive working environment
• Chance to make a meaningful impact in the lives of young people
• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service pro rota
• £25,350pa for a 37.5 hour a week contract. Sleep in shifts paid as over-time and not included in the 37.5 hour contract.
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Opportunity for professional development and training to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Access to the Employee assistance helpline
• Opportunity for overtime

How to Apply

To apply for the position of Youth Support Worker please complete an online application form.

Please see below for a copy of the Youth Support Worker job description.

Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks.

We are an Equal Opportunities & Disability Confident Employer.