Housing And Homelessness Jobs

The GMHAN is now looking for a new Network Manager to bring together partners to work to drive action and make a difference. Two years ago, the network restructure and bought in a full-time network manager post, now funded by Greater Manchester Mayors Charity and the Lloyds Foundation.

Since this role was initially bought in, the network structure and funding as strengthened, however we are now looking for someone to play a key role in further developing the GMHAN’s strategic role across the region. This includes facilitating full network events, supporting systems change through our network task groups, driving the work of the coordination group and bringing new partners into the network.

This role will have some involvement in new funding applications for additional roles and will be the line manager for the network’s Lived Experience Co-ordinator post.

While the network has an already established structure, we are looking for someone who has their own ideas about how to mobilise partnership working and will feel confident brining their vision to the network, as well as challenging already established ideas.

If you are interested in delivering coproduction, bringing people together and driving change, then this is a great opportunity to build on your knowledge and develop your skills.

KEY RESPONSIBILITIES

Strengthening the Network

• Working to identify, connect with and involve individuals, organisations, communities, funders, and commissioners to help grow the membership of the network.
• Identifying opportunities for the network to influence systems change and mobilising the wider network to respond to these opportunities.
• Supporting the network’s task groups to work in an action focused way, by having strategic oversight of their work, linking them to opportunities and facilitating joined up working between the groups.
• Identifying funding opportunities to continue the work of the network and working with relevant partners to secure funding for the staff roles and other operational costs of the network.

Supporting Co-Production

• Encouraging and facilitating the involvement and leadership of people with personal insight into homelessness at every level by growing and supporting culture shift towards co-production.
• Line management of the network’s Lived Experience Coordinator and working with them give people with lived experience of homelessness opportunities to engage in the network

Communications

• Oversight of network comms to ensure key messages are communicated with the wider network. This includes sending regular newsletters, maintaining the network website and managing social media accounts.
• Coordinating and facilitating full network events, by identifying key contributors and supporting them to share their work.
• Representing the GMHAN at external events and in some cases presenting to a range of stakeholders about the structure and purpose of the network.

Other

• Have overall responsibility for monitoring and evaluation required for funders.
• Carry out other reasonable duties that may be required in the light of the main purpose of the job and as requested by your line manager.
• Follow GTM’s policies and procedures.

About the Greater Manchester Homeless Action Network

The Greater Manchester Homeless Action Network (GMHAN) is a cross-sector partnership that brings together everyone across Greater Manchester working to end rough sleeping and prevent homelessness. This includes a range of sectors and specialisms, such as charities, local authorities, housing providers, faith partners and people with lived experience of homelessness. The GMHAN aims to operate using the principles of co-production and community development, placing people with experience of homelessness in the lead. 

The work of the GMHAN seeks to add value to local networks and build connections at a GM level. This is done by connecting the many smaller local networks, with local and regional public and private sector bodies, including policy makers and politicians, to influence and design policies and programmes that affect the lives of those experiencing/at risk of experiencing homelessness. We do this through large in person events every 3 months aimed at co-designing Greater Manchester’s homelessness policy and showcasing best practice. Our network events focus on different themes (such as the criminal justice system or youth homelessness) and bring together people passionate about that area to share their experiences and form a collective voice to push for social change.

We also run three task groups- Learn, Lobby & Deliver. The groups are a space for action to happen outside of events, where people from all areas can come together to progress this work and identify areas where the network can influence change. All this work feeds into the GM Homelessness Programme Board, where key decisions are made.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Senior Outreach Worker 

Salary: £27,000 per year  

Hours: 37.5 hours per week

Contract type: Permanent

Location: Exeter

Additional information: 

• Valid driver's license and access to a car business purposes
• Participation in an Outreach rota which may include working early mornings, evenings and weekends
• Please note the working pattern for this role is Monday to Friday, with occasional weekend work required 

The Role:

As a Senior Outreach Worker, you will support the Service Manager in overseeing the smooth operation of local projects, ensuring the team is well-supported and delivering person-centred support to clients. You will be responsible for maintaining the highest quality of service, ensuring all contractual obligations are met through effective management, while maintaining a visible and active presence within local teams.

Please note, that this role will include working weekends and unsocial hours and being able to walk a number of miles in all weather conditions. 

Responsibilities include: 

• To undertake assertive outreach and hot spot visits across the locality area
• Provide supportive line management and supervision to team members ensuring regular reviews are in place
• Deliver positive outcomes for our clients including client involvement
• Carry out effective multi-agency working with external agencies to maximise opportunities for clients
• Maintain client records that they are accurate and fully updated using our client record system
• Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

Qualifications / Requirements: 

• A valid UK driving licence and access to own vehicle – business insurance will be required for roles involving travel for work
• Experience working with vulnerable adults and/or people with complex needs and challenging behaviours
• Ability to effectively manage own, as well as direct reports, workload

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands.
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
 
   If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Salary: £24,102 per annum

Location: Preston Furniture Shop

Contract: Permanent

Hours: 37.5 hours per week

Closing date: Thursday the 24th of October at 11:30pm

We're looking for a polite and friendly individual with a full driving licence and the ability to undertake heavy lifting, to help us maximise sales and profit by collecting and distributing donations for our Preston Furniture Shop and the surrounding areas. Shelter Trading Limited is best known for its national network of charity shops and thriving Christmas card business.

Your key responsibilities

• Collect and deliver donated items, including large furniture and electrical items and assist with the redistribution of stock, fixtures and fittings between branches
• Undertake house clearances and transfer appropriate donated goods to the shop
• Carry out daily vehicle checks and maintain accurate mileage records
• Always maintain a high standard of customer service and strict control of the security of goods collected, transported and delivered.

And what you'll need

• The positive and helpful attitude it takes to be an ambassador for Shelter
• Excellent customer service skills and respect for people's property and donations
• A full driving licence and a willingness to travel extensively within, and sometimes outside, the local area
• The ability to adhere to health & safety policies both in the store and at external locations
• Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent.

We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you experienced at delivering health or social care at a high quality to adults with complex needs and learning disabilities?

Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking 2 Service Managers for two of their small, supported living services, one based in Hemel Hempstead and the other based in Tring.

As Service Manager, you will oversee and support a dedicated team of frontline workers, supporting beneficiaries with a range of physical and learning disabilities. You will manage the service from a practical, logistical perspective, and will liaise with a variety of health professionals, as well as with the local authority.  The Service Manager role offers a first step into a management career for those with great experience within housing and social care; successful candidates will be placed onto a management programme and also offered the opportunity to complete recognised qualifications. Extensive training is provided, meaning that you feel fully equipped for this next stage in your career.

To apply for this role, you must have previous experience of working in the care/support field, supporting those with a variety of complex needs. You must have previous experience of overseeing frontline staff, and of working in partnership with a variety of external agencies.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.  

In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.

About Us: 

First Love Foundation is a Christian charity, founded with a mission to transform society through justice, dignity, and equality for all. We empower individuals to break free from poverty and crisis, offering comprehensive support and guidance. Our AQS-accredited service helps those facing income shocks, housing difficulties, health challenges, and more. 

The Role: 

As a Generalist Adviser/Caseworker, you will provide advice, case management, and advocacy services to individuals in need. The ideal candidate will have at least two years’ experience in advocacy or advice roles, with at least one year in casework. You will manage a diverse caseload, collaborating with our team to achieve life-changing outcomes for our clients. 

Key responsibilities include: 

• Providing advice & advocacy on welfare benefits and housing. 

• Managing complex cases, including preparing for appeals and representing clients at tribunals. 

• Offering guidance and support to colleagues and volunteers. 

• Maintaining accurate case records, adhering to AQS standards. 

Who We’re Looking For: 

We are looking for someone with excellent communication and problem-solving skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Experience with welfare benefits and case management systems, such as Advice Pro, is essential. 

We welcome applications from individuals with lived experience and from diverse backgrounds, particularly those reflecting the communities of Tower Hamlets. 

Join us in our mission to transform lives and help create a Britain free from poverty! 

About the role:

Working within a passionate team providing an effective, high quality support service to address the presenting needs of clients with complex needs in relation to poly substance misuse, mental health, and a wide variety of associated issues (including: street activity, offending, physical health, background of complex trauma.)

The primary role of the project is to enable clients to understand their emotional and mental health needs and manage these effectively. Project workers will also support clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment, by completing comprehensive needs and risk assessments with clients and identifying short-term objectives.

Project workers will need to be resilient, innovative, flexible and creative. A commitment to working collaboratively and within a recovery framework. There will be an element of housing management work with the expectation that clients manage a successful tenancy before moving on to more independent housing.

The Project Worker role be required to work a rota inclusive of early, lates weekends, on average one weekend in four.

About you:

• Resilient, innovative, flexible and creative. A commitment to working collaboratively and within a recovery framework. 
• Passionate about supporting clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment.
• Demonstrable experience of working with people experiencing mental health problems and other complex needs.
• A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this.
• A proven ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services.
• A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payments.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd November at midnight

Interview date: Wednesday 13th November via Microsoft Teams 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to guests who access Sufra’s Food Bank, Community Kitchen and the Community Wellbeing Project. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, wellbeing, money management and access to training and employment services. The post-holder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers.

The successful candidate must have at least two years’ experience delivering effective advice in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits with a strong focus on achieving tangible outcomes for our guests.

We understand that working in the charity sector can be both deeply rewarding and demanding, we provide comprehensive training and support so our team can expand their skills and take on new challenges. We are looking for an General Advice Officer who is passionate, reflective and ambitious about bringing about positive change for our guests. The right candidate should be empathetic and patient, skilled at problem-solving, highly organised and diligent.

This is more than just a job; it’s an opportunity to make a lasting difference in the lives of our guests. We encourage applications from individuals of all backgrounds and life experiences, as we believe this diversity makes us better able to serve the diverse communities of Brent.

We are looking for an exceptionally committed individual who is willing to go the extra mile. If you are dedicated to bringing about positive change for some of the most marginalised communities in Brent through advice, we would love to hear from you!

Job title: Immigration advisor
Hours: 35 hours (full time) or contact us for part-time options
Contract: Fixed term for 1 year with the possibility to extend
Salary: £36,352 (OISC L2), £38,750 (OISC L3) or £42,192 (with IAAS Supervising Senior Caseworker accreditation) plus benefits
Office based role in Westminster, London

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking for an Immigration Advisor to provide tailor-made advice to individual clients and to engage them in the process of making informed choices about their future direction. This is an exciting role in our Immigration Team that will work closely with the team to ensure that the centre is able to provide confidential advice and representation, whilst providing support and training to colleagues. We are passionate about defending the rights of our clients and you will be joining a team that achieve great results. The role is pivotal in providing highly skilled legal advice and representation to vulnerable clients across London at no cost to the individual. This is particularly important at a time where free or low-cost advice is becoming harder to find.

If you have the IAAS senior caseworker accreditation, you will be a key advisor with regards to Legal Aid work, including prioritising Legal Aid cases and ensuring that Legal Aid is used whenever appropriate throughout the team.

To apply, please submit a CV and cover letter outlining how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history. 

Please refer to the job description for further information.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.

Benefits
‍·26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)
·Two annual wellbeing days
·Access to Blue Light Card discounts
·Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.
·Life assurance cover(after probation passed)
·Season ticket loan
·Training and development opportunities

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Support and Advocacy Practitioner

Reports to: Supported Accommodation Deputy Manager

Salary: £32,643 plus benefits

Contract: Permanent, full time (average of 35 hours per week) 

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Support and Advocacy Practitioner to work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts residents first and empowers them to achieve their goals and thrive in adult life. This is an exciting role in our Supported Accommodation team that will lead on co-producing bespoke support and move-on plans, involving key stakeholders such as Social Workers, Personal Advisors and other support providers where appropriate. You will engage residents to meet agreed outcomes and develop life skills, assisting with day-to-day support and tenancy-related matters. You will also identify and promote opportunities for employment, education and training and support residents to remove barriers to accessing these opportunities.

Please refer to the job description for further information. 

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history. If you are invited to interview, you will be asked to complete an application form before attending due to the safeguarding regulations within our supported accommodation.

This is a full-time role. You will work an average of 35 hours in a 40-hour week worked on a rolling rota (including weekends and Bank Holidays). Shifts are 8 hours (inclusive of a 1-hour unpaid lunch break) and include early, late and flexi/cover shifts.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This role requires an enhanced DBS check.

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Additional discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Why work for P3?

P3 work alongside people all across the UK, to enable them to create change in their own lives. We specialise in homelessness services, supported housing, services for people recovering from mental ill-health, community-based advice and support and young people’s services to name just a few.
 
We are a ‘people first’ organisation and our mission is to work alongside people to improve lives and communities, to unlock potential and open new possibilities. We know the work we do does make a real and lasting difference and we are committed to addressing challenges that others won’t. Going the extra mile we thrive on collaboration, both internally and externally, all to ensure the best possible outcomes for the people we support.

The Role

Shift Pattern: Monday to Friday, 9am to 5pm

P3 is excited to launch a new service in Rotherham supporting single people and families in temporary accommodation.

We require a dynamic and compassionate Service Coordinator who is dedicated to making a meaningful difference in these people's lives.

In this role, you will lead a team of dedicated Support Workers to ensure the needs of the people we work alongside are met effectively. Responsibilities include overseeing daily operations, monitoring service delivery, staff supervision and liaising with stakeholders.

Applicants must have a passion for social justice, a desire to make a positive impact in your community, and the leadership skills to guide a team dedicated to changing lives, we would love to hear from you.

The extra perks:

• Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.
• Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
• Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
• Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.
• Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.
• Discounts – access to Paycare Perks and Tickets for Good.
• Personal development opportunities – including mentoring, training, secondments, job shadowing, and more.
• Enhanced sickness pay – based on your length of service.
• Earning Potential – optional overtime and refer a friend bonus scheme.
• Additional equipment provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

At P3, we’ve built a culture where kindness and compassion flourishes through collaboration with people from varied backgrounds. As an equal opportunity employer, we celebrate diversity and welcome applications from people of all backgrounds and experiences.

Join our brilliant team, where we’re dedicated to delivering the highest quality support for the people we work alongside.

Please note P3 reserve the right to close this advert earlier than the stated closing date.

The successful candidate must hold a full UK driving licence and have access to a vehicle. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.

Our values are fundamental to how we work with clients and each other. We are driven by our values of being non-judgmental, existing to support our clients and meet their needs, being trustworthy and focused on ending homelessness and being dedicated to the people we support.
​​​​​​​

To ensure effective case management for a caseload of approx. 7-10 highly complex and entrenched individuals who experience multiple connected and dependent challenges, usually including homeless/unstable housing, problematic drug use, mental ill health, offending behaviour, poor physical health, often underpinned by trauma.

The primary role of the post holder will be to act as a trusted key worker and to ensure effective coordination of a wrap around support plan for each client which will have been developed through the Belfast Complex Lives Multi Disciplinary Team (MDT) process.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Newham.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centered basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need and reduce inpatient readmission and reduce pressure on inpatient beds.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with customers, and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g., budgeting, cooking, establishing a nighttime routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments, and obtaining and maintaining all relevant paperwork
Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork.
Proactively engaging in learning and development activities to increase knowledge and skills on an ongoing basis
Monitoring and reporting on customer interactions, including escalation of any concerns or changes in customer's presentation or welfare.
To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behavior
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate, and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behavior

What you'll bring:

Essential:

Benchmark Qualification and Experience Level:

Typical qualifications from none to NVQ Level 2 or equivalent - whilst you may have little or no previous relevant sector work experience, eagerness to learn and engage with customers positively is a must.

Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job title: Fundraising and Legacy Administrator

Reports to: Individual Giving Manager

Salary: £15,900 per annum (£26,500 FTE)

Contract: 3 days (21 hours) per week, fixed term until end of December 2024

Location: Westminster, London 

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Fundraising and Legacy Administrator to provide administrative support within the Individual Giving and Gifts in Wills team and ensure all daily tasks and objectives are met in collaboration with the Fundraising Administrator. 

This is an exciting role in our Fundraising team that will be responsible for the day-to-day management and coordination of the legacy administration, and for providing monthly legacy income forecasting reports. You will also support the Individual Giving & Gifts in Wills Manager in the implementation of the legacy marketing strategy, lead in the management of the charity database and lead in the processing of recording and thanking supporters for their donations. In addition to this, you will work closely with the finance team to ensure that all fundraising income is coded correctly and that regular Gift Aid payment runs are executed.

Please refer to the job description for further information. 

In your cv and cover letter, please answer the below questions and outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

1. Please tell us about your previous experience working in the charity sector (max. 100 words).

2. Please tell about your experience using a CRM database (max. 100 words).

3. Please tell us about your proven track record and passion for delivering outstanding customer service (max. 200 words).

We are committed to safeguarding and promoting the welfare of children. We require successful job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

About Shelter

We exist to defend the right to a safe home and fight the devastating impact the housing emergency has on people and society.

We do this through tireless campaigning to change things at the top and a complex range of support services to help people on the ground.

We believe that home is everything.

About the role

If you’re a talented designer with incredible ideas and a desire to do good, then we want to meet you.

As our Senior Designer, you’ll be joining a talented and friendly creative team who recently won In-House Agency of the Year at the Drum Awards.

Our work is all about finding the big ideas, so we need this to be one of your superpowers (and you’ll need a portfolio to prove it). You’ll deliver highly creative work, backed up with strong strategic thinking, and present it clearly and convincingly to multiple stakeholders.

Our team takes on a variety of briefs from across the organisation and things move quickly. One day, you might be working on an experiential event or an OOH campaign. The next, you could be brainstorming ideas for a social media campaign or designing a policy report. Whatever the brief, you’ll be taking projects from concept to completion, always working alongside a writer and a Creative Lead.

You’ll have an exceptional grasp of how to design on-brand with meticulous attention to detail, and all the skills and versatility you’d expect from a top-notch designer.

About the Team

As our Senior Designer, you’ll be joining a friendly, talented and dedicated team who’ve recently won In-house agency of the year at the Drum awards. You will work closely with your Creative Lead and fellow writers and designers to deliver creative content to highest standard across all areas of our communication.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, a generous pension scheme, enhanced family-friendly policies and interest-free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle-to-work scheme and an employee assistance programme.

To find out more about the role and the benefits of working for Shelter, please visit our website. Apply to be part of our team and be the change you want to see in society.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.