Homeless Health Link Worker Jobs in London

About the role:

We’re looking for a compassionate, skilled, and dedicated individual to join us as a Specialist Multiple Disadvantage Worker (SMDW). This is an incredible opportunity to make a profound impact on the lives of individuals who have experienced severe and multiple disadvantages, helping them transition from rough sleeping into supported accommodation and a brighter future. As part of a multidisciplinary team, you’ll lead efforts to ensure that clients, often facing significant barriers to engagement, are introduced to vital health and social care services in a psychologically informed way.

Your role will involve managing a small caseload of clients with a complex and entrenched history of rough sleeping. You’ll build strong, trusting relationships with these clients, many of whom have faced challenges in accessing services, and help them engage with external services that are essential to their recovery. By leading assessments, managing multidisciplinary team (MDT) meetings, and overseeing safeguarding and in-reach clinics, you will ensure that each client receives the best possible support. Additionally, you’ll work closely with Project Workers, offering guidance and advice on housing and support tools, ensuring that the team is empowered with the knowledge to help clients achieve lasting change.

As a key member of the team, you’ll collaborate with a wide network of professionals, from substance misuse workers to occupational therapists, nurses, and GPs. At Single Homeless Project, this role offers more than just a job, it’s a career path that allows you to develop expertise in working with individuals facing the most complex needs. You’ll be part of a passionate and committed team, providing hope and support to those who need it most, whilst making a lasting impact on the lives of our clients. You will be working jointly with another Specialist Multiple Disadvantage Worker in the team on your shared aims.

About you:

• Demonstrable experience of working clients with complex needs such as Mental Health, Substance use or Physical Health needs.
• Experience of working with homeless service users, and a good understanding of the working methods of residential schemes.
• Experience of establishing and maintaining good working relationships with other professionals, including those who may have different outcome priorities.
• Experience of reflecting critically upon own practice in order to improve the experience for service users.
• A non-judgmental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 6th March 2025 at midnight

PLEASE NOTE: We will invite suitable candidates to interviews as applications are received on a rolling basis. Please submit your application at your earliest convenience to be considered, we reserve the right to close this vacancy early if all positions are filled. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG, with opportunity for occasional home working

Hours: 35 per week, shifts between 8.30am & 5.30pm

Contract: Six-month fixed term contract

About the role

You will be part of Crisis Skylight Croydon’s exceptional Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach Crisis Croydon including some of the most excluded, vulnerable people in the borough. The Engagement and Assessment Advisors are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. As well as managing a small caseload.
Crisis uses a case management approach, and the successful candidate will be expected to attend case management meetings as well as reflective practice and full team meetings. You will also be expected to work collaboratively with external partners and Crisis Skylight Croydon’s Progression and Learning Teams.

About you

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundried way.

• Experience of working in a Psychologically Informed Environment and in a way that ensures that members with all levels of need can access the service.

• Customer service experience with a commitment to delivering the highest standard of customer care. 

• Strong interpersonal skills including effective written and verbal communication skills.

• Knowledge of homelessness, housing, and benefits

• Ability to manage a caseload.

• Good working knowledge of Word, Excel, and Outlook

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 March 2025 23:55

Interview date and location: W/C 31 March 2025 at Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094

Job Title:   Supportworker

Location:  Heather Lodge - London Borough of Tower Hamlets

Salary:    £27,352.00

Hours: Hours:   40 hours per week including weekends

Contract:  Permanent

PRHA is a great place to work – Our award winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness.

As an IIP Gold standard employer we value our staff and commit to develop their skills and support them in their important work.

Bring your enthusiasm and your desire to make a difference to the lives of homeless people.

Do you have the commitment and values to make a real difference to the lives of people Mental Health? Are you passionate about empowering people to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

PRHA provides high quality, person-centred support to people with mental health and other support needs. The support we offer is tailored to the individual client’s needs and wants, whilst encouraging independence and community engagement.

We are looking for

· A calm, resourceful and energetic individual who is highly motivated, hardworking and keen to support people with mental health in a proactive and holistic manner.

· Skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for all our service users.

· Ability to support people to maintain a healthy state of wellbeing, mentally, physically and emotionally.

· Willing to embrace all aspects of the role including, but not limited to, providing support with domestic tasks, and supporting individuals to access work, education and social opportunities.

· You will be required to work in a flexible manner, on a roster basis, which will include evenings, weekends and sleep-in shifts. Previous experience, whilst desirable, is not necessary 

What we offer

We offer our staff a generous benefits package, which includes:

· Pension Scheme – We offer a group stakeholder pension scheme with 2% employer's contribution, employee contribution is 5%

· Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service

· Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing

· Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.

· Season Ticket Loans – We offer interest-free season ticket loans after successful probation

· Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Homelessness & Complex Needs service in Kensington & Chelsea.

£28,531.36 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse. The high support hostel caters for eleven service users with complex needs and is staffed 24 hours a day with the minimum of three staff on duty.

Team of 11 support workers. Two Enhanced Support workers, Two Team Leaders, Housing Officer, Team Therapist, Move on Coordinator. Night support workers.

The hours are 40hours per week and it is shift work.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

* Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community
* Develop knowledge around the local mental health system to ensure customers receive the best treatment available
* Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

About you:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience of working with complex needs/ street homeless

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Join Our Team as a CRM Manager

Are you passionate about leveraging data to make a tangible difference in people's lives? At St Martin-in-the-Fields Charity, we're seeking a dynamic CRM Manager to enhance our supporter engagement and optimize our fundraising efforts. In this pivotal role, you'll manage and develop our Donorfy supporter database, providing technical expertise, guidance, and training on our CRM systems. Your analytical skills will drive insightful campaign selections and analyses, directly supporting our mission to combat homelessness. If you're ready to apply your CRM expertise to create meaningful impact, we'd love to hear from you!​

Job Title: CRM Manager

Responsible to: Head of Individual Giving

Line Management: none

Contract Type: Permanent, Full-time, but we are open to flexible working arrangements, part-time or compressed hours for the right candidate

Hours: 35 per week

Location: Runway East, 24-28 Bloomsbury Way, London. WC1A 2SN. Bloomsbury & Holborn Coworking & Private Offices (runwayea.st) 

We offer flexible and hybrid working, but office-based work will be expected regularly.

Salary: starting from £43,000 per annum

Benefits: includes 25 days holidays with length of service increments (plus bank and public holidays), contributory company pension, flexible working options, enhanced family friendly and sick leave policies and more…​

Main Purpose of Role

• To manage and develop the charity’s supporter database Donorfy ensuring the database is used to optimize fundraising activity
• Provide technical expertise, guidance and training on the charity’s CRM systems.
• To manage and deliver insightful, robust campaign selections and analysis to support fundraising activity, planning and monitoring.

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Main Responsibilities

CRM Management

• Management and development of our Donorfy database in line with fundraising income and engagement plans.
• Provide user training and ongoing support to colleagues on how best to use the CRM
• Develop ways to integrate payment sources and platforms with the database andmanage new data sources and data exchange between systems.
• Maintain data quality through regular data cleansing processes.
• Manage the timely collection of Gift Aid income. Assist the team with maximising this income from supporters.
• Develop and maintain accurate documentation for all data processes.
• Manage & develop processes for our regular giving programme, alongside this develop regular reporting needed to deliver this activity.
• Support the Head of IG with the technical delivery of our BBC Radio 4 Christmas appeal, specifically liasing with BBC to make sure our platforms are compliant and integrated with our database.

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  Insight & reporting

• Deliver regular reporting to the team, measuring supporter engagement, retention and campaign performance.
• Deliver insightful and robust campaign selections and analysis to optimise fundraising campaigns.
• Liaise with the finance team on monthly income reconciliation.

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  General

• Maintain up to date knowledge of SMITFC’s work
• Ensure the CRM fulfils all charity collection requirements, ensuring regulatory compliance and adhering to charity GDPR policies.
• Manage the various agencies that we work with in order to develop, maintain and streamline our data and processes.

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  Person Specification

  Experience and Knowledge

• Significant experience developing and managing CRM Databases
• Experience of using a CRM system preferably Donorfy
• Experience with Data Protection/ GDPR policies and compliance, ICO, HMRC and other relevant regulatory guidelines.
• Proven experience and understanding of a fundraising programme similar to St Martins.
• Proven experience in creating data selections, imports and the creation of reports.
• Knowledge of supporter care requirements to maintain an efficient database.
• Experience of managing external suppliers within a technical environment.

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  Skills and Competencies

• Confident with data and its application in a fundraising/supporter context
• Excellent IT Skills including Microsoft Office 365
• Good communication skills, able to present complex data in an understandable way.
• Good analytical and reporting skills
• Good collaboration skills
• Ability to work accurately and methodically under pressure, and to meet deadlines

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How to apply 

If you are passionate about our work to address homelessness and would like to join the Charity as its CRM Manager, please complete the application form available on our online jobs board.

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Submit your CV and a supporting statement outlining:

• Why you are interested in this role
• Your relevant experience, particularly in database management and fundraising​

Application Timeline

We are accepting applications until Monday, 17th March, but we are reviewing applications on a rolling basis. We encourage you to apply as soon as possible.

• First interviews: Planned for 19th and 20th March
• Second round (including a task): Scheduled for 26th and 27th March​

We are looking for someone to start as soon as possible and reserve the right to close applications early if we find the right candidate.