Holidays Jobs

At Makespace, our mission is to revive, repurpose and transform empty and underused spaces across Oxfordshire into affordable, community-driven places. We are committed to nurturing connection and support for social enterprises, creatives, makers and fostering a more inclusive and connected local economy.

Our agenda is spatial justice - we believe everyone has the right to safe, affordable, secure and beautiful spaces in which to work, organise and celebrate. We use meanwhile as a lever to unlock spaces, and as a catalyst to bring about long-term, community place-based renewal, building towards community ownership.

The Advocacy and Communications Director will lead Makespace’s advocacy and external communications, to influence systemic change across the community/social enterprise sector and deliver transformational, multi-generational change in line with our strategy. The role will deepen engagement with local and national partners and stakeholders, building on the success of Makespace’s neighbourhood level projects as the organisation moves into the next phase of development. A key part of the role is translating the learning and impact from our hub spaces into compelling advocacy and communications campaigns.

This role is a new position designed to strengthen our senior leadership team, working closely with the Executive Director and Operations Director to guide the strategic direction of the organisation.

Head of Brain Injury Service

Lead a passionate team dedicated to transforming the lives of children and families affected by acquired brain injury. Join us as our Head of Brain Injury Service and make a lasting impact through our inclusive, compassionate and innovative support programme.

The Child Brain Injury Trust was originally set up by a group of medical professionals. The organisation has evolved over the years and is now the leading UK organisation supporting families and professionals affected by childhood acquired brain injury. Working in consultation and collaboration with families and professionals, the charity aims to ensure families can access the support they need, when they need it and to ensure they have the best possible chance of reaching their potential.

As Head of our Brain Injury Service, you will be joining the charity at an exciting time, as we have just launched our new five-year strategy – Elevating families, enriching futures. The strategy is our most exciting yet as we look to increase our reach and embed 4 key areas of support: early intervention (currently we work in  major trauma centres and specialist hospitals across the UK), community inclusion, educational services and virtual support. Although our programme delivery model is not  completely defined and embedded, we have a strong framework and a dedicated team who are eager and committed to our strategic goals. We are developing our service in line with the future needs of families and as such we are looking to appoint an individual who is passionate about childhood acquired brain injury, team development and leadership.  By joining an inclusive, compassionate and forward-thinking team, you will be part of developing and growing our highly regarded charity.

The purpose of this role is to provide overall strategic input, direction, development and operational management for the national brain Injury support service. To lead our whole brain injury service team to achieve the five-year strategy.

As well as exceptional leadership and management skills, you will need to enjoy developing and maintaining relationships with a large range of key stakeholders from the clinical, legal and corporate sectors.

We are looking for a confident and experienced individual who has evidenced previous compassionate leadership experience which will be essential and your values will lead your success.

This is a varied and exciting leadership role for the right individual, where no two days are the same.  If you are adaptable, solution focused and have excellent management and leadership skills then we are keen to hear from you. Thank you for your interest in this position.

Creating environments where businesses and communities thrive.

We are looking to recruit well organised, creative team players for the role of Business Engagement and Project Support Officers.

More and more businesses around the country are benefiting from the advantages of working together to tackle issues and create new opportunities in their local business communities.

At Groundwork we work with business communities and Business Improvement District (BIDs) to change places and change lives. Our projects provide a great way for businesses to band together and deliver additional services or improvements to their areas, creating safe, clean and vibrant locations in which business can thrive.

Be Part Of Our Dynamic Team

Groundwork’s Business Team is widely recognised as one of the country’s leading experts for developing and managing successful town centre management projects and Business Improvement Districts. As Business Engagement and Project Support Officer, you will have an integral role within of our Business Team. You will take a lead on business engagement and marketing activities to businesses and consumers within projects. You will also be required to engage and communicate with a range of stakeholders, clients and suppliers.

If you are ready for a challenging new role and think you have the skills and experience we are looking for - we’d like to hear from you.

How To Apply
For the full job description and person specification and details on how to apply, apply via our website. 

Full-time (or 0.8), based from home, with on-site activity that requires regular UK-wide travel. NDTi are happy to talk about flexible working.

About NDTi

NDTi has been working with communities, government, health, and social care professionals for over 30 years to ensure that people with disabilities of all ages are given choice and control over their own lives.

Our organisation exists to make change happen by celebrating what’s possible, supporting changemakers and building self-determination. Our work always focuses on wider life outcomes. We want disabled and older people to enjoy the same life course and opportunities as everyone else – education, paid work, a place of their own, fulfilling personal relationships and a chance to contribute to their communities.

Purpose of the role

As a member of the research and evaluation team, the Evaluation and Learning Lead is responsible for the development, co-ordination, delivery and impact of NDTi’s commissioned, grant and trust funded evaluation and learning work. The post holder will manage and deliver a portfolio of evaluation and learning projects and will contribute to wider programme activities as required.

The person NDTi appoint to this important role will:

• develop, lead and deliver evaluation and learning projects and act as liaison for staff and associates involved in delivery of NDTi’s evaluation work.
• identify and share learning and insights generated by our work, showcasing the team’s innovative approaches, partnerships and achievements.
• design and develop evaluation and learning methodologies and materials, maintaining a consistent and high-quality approach to R&E work across NDTi.
• maintain a steady pipeline of opportunities, negotiating, securing and project managing a range of evaluation and learning contracts.
• ensure that our evaluation and learning work is co-produced with a range of stakeholders, including people with lived experience.
• establish and maintain diverse networks, generating new contacts and work opportunities for yourself and others in NDTi.
• ensure that NDTi’s evaluation and learning work is impactful and influential.

Key activities

Delivering evaluation and learning projects

Day to day, the Evaluation and Learning Lead will project manage and deliver a portfolio of evaluation and learning projects ensuring that each is delivered on time, within budget and to the expected high standard.

Securing and managing contracts

• develop and invest time in nurturing diverse contacts, partnerships and relationships to ensure that NDTi’s evaluation and learning work has a significant and positive profile, influencing attitudes, and changing policy and practice in order to make society more inclusive.
• identify opportunities for, and lead on, the development of proposals and tenders to ensure delivery of NDTi’s mission.

Organisational and other responsibilities

• represent NDTi nationally, regionally, and locally in various networks and forums.
• ensure NDTi is presented as a values-driven, innovative and high-quality organisation that is up to date with policy and practice and delivers effectively.
• work proactively with colleagues and teams across NDTi.​

Success in the role

The person NDTi appoints to this role will:

live our values:

NDTi is built around our desire to improve the rights and lives of those who are often excluded from the opportunities in work, community, and life that many take for granted. You will share our values around rights and equalities, enable people with lived experience to be part of our work, and ensure that work is focused on really making a difference in people’s lives.

be innovative:

Bringing in new work through proposals, bids and grant applications is key to this role. The postholder will bring their expertise and connections to build the NDTi portfolio of work around ageing and older people so that it has a range of projects of different types, and clearly moves towards our strategic ambitions.

have external influence and impact:

We exist to create change and build evidence. You will be able to gather evidence, work with people and partners, and deliver work which influences positive change and has a tangible impact.

be organised:

The role will involve managing multiple projects and project teams and managing your own workload. Successful postholders will be able to work with a diverse and changing workload.

be flexible:

Understanding and accommodating of changing priorities and being supportive of other team members commitments and capacity challenges.

work well within a team:

The evaluation and learning lead will work as part of the R&E Team. They are expected to contribute to the development of the team and its work.

build partnerships:

Relationships are key, and the person who is great in this role will bring and build connections and generate positive working relationships across sectors that enables collaboration with a wide range of people from different backgrounds and perspectives.

Person specification

Essential (e) and desirable (d) personal attributes and core competencies for this role.

Work experience & qualifications

• At least four years of experience of delivering leading edge practice in relation to evaluation and learning activities (e)
• Minimum of two years’ experience of undertaking fieldwork on evaluation and learning projects in a related field including quantitative and qualitative data collection and analysis
• Demonstrable ability and experience of successfully tendering and applying for funding, developing and sustaining a viable pipeline of future opportunities (e)
• Experience of managing numerous and complex projects of varying size and length for different clients (e)
• Educated to degree level or with equivalent gained through professional experience and achievements (e)
• Values and behaviours
• You will share our commitment, values and belief in NDTi’s mission (e)
• You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious and commit to work and act in ways that positively reinforce NDTi’s values and behaviours framework at all times (e)
• You will challenge behaviours and attitudes that serve against NDTi’s values and inclusive culture (e)
• You may have personal experience of health or social services or being a family carer for someone, that you can bring to your role with NDTi (e)

​For more information please refer to the attached.

Title: Male Residential Support Worker (this is a live-in role)

Responsible to: Senior Support Worker

Responsible for: Young people living in the accommodation (4 young people aged 16 – 18 years old seeking asylum in the UK).

Location: This is a live-in, residential role based in a supported accommodation home in Loughborough. Some work will be based in our office buildings.

Hours: 25 hours per week on duty – this is a mixture of day, evening and weekend shifts. Two days a week will be off duty.

Leave: Two nights a month can be taken as nights away from the home. This in addition to annual leave allowance. Annual leave - 33 days (converted into hours) pro-rata for number of hours worked

Salary Band: £24,150 - £27,760 per annum pro rata. Equivalent to £16,100 to £18,506 for 25 hours a week.

Benefits in kind: Rent-free accommodation, including Wi-fi, gas, electric and council tax bills.

Contract: Permanent

Start Date: Immediately

Overall Purpose

To provide advice, assistance and support to young people in the home, as a key member of the Support Team, delivering Baca’s service in line with our Vision and Values. The role includes a consistent adult presence in the home. To attend to their practical and emotional needs whilst supporting the development of living skills. To teach them how to manage and look after a home in order to keep it safe and hygienic. To build trusting relationships within the home to enable young people to feel safe and cared for. To act as an excellent role model and to work closely with them and their Support Worker to enable them to make good progress towards independence.

Specific Duties & Responsibilities

• Welcome newly arrived young people into the accommodation, helping them feel safe and able to rest; with compassion without discrimination of age, race, colour or behavioural issues.
• Actively support young people to make progress and develop in the following outcomes; physical wellbeing and emotional wellbeing; personal safety; education and learning; employment and training that is safe and suitable; social engagement (being part of the community and activities outside of the home)
• Be an excellent and positive role model, offering advice, guidance and assistance and consistently modelling behaviours in line with Baca’s values.
• Using Baca’s progress plan, train all young people in living skills and looking after a home such as washing, personal safety, cleaning, cooking and food safety, food shopping and budgeting.
• Providing emotional support at times of difficulty, anxiety or stress.
• Encourage young people settle into and support them to maintain a healthy routine which will include regularly attending education and social activities.
• Act as a co-keyworker for the young people to ensure that their support plans and progress are up to date and that all their needs are being met.
• Enable young people to live with positive values and good boundaries by challenging any unhelpful or unsafe behaviours and encouraging safe and positive behaviours.
• In accordance with the guidelines on Safeguarding and Health and Safety policies, to accept responsibility for working within these guidelines and report any concerns.
• Work collaboratively with the rest of the Rebuild Team to ensure all young people are safeguarded and supported to rebuild their lives.
• Take responsibility for keeping the home clean, by consistently role modelling to and training young people.
• Maintain very good communication with relevant members of the Rebuild Team and relevant social workers
• Ensure regular appropriate reporting requirements are consistently met, meeting regulations set out by Ofsted.
• Complete and update all admin work as part of the role such as month end reports and support plans on time and in a consistent manner.
• Playing an active role in developing knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca.

To work as part of the team

• Be a role model, leading by example in practicing the Values of Baca.
• Actively participate in the delivery of the aims and objectives of the organisation working collaboratively with colleagues to achieve them.
• Demonstrate curiosity and willingness to learn by be willing to give and receive feedback on performance with colleagues and managers.
• Play an active and supportive role within the organisation.
• Actively participate in team meetings, making a positive contribution to enable young people outcomes to be achieved.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity Policy.
• Consistently outwork the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy and whistleblowing.
• Adhere to all Baca’s policies and procedures.

Personal Specification

Baca is looking for a Support Worker who is passionate about seeing unaccompanied young refugees achieving their potential and rebuilding their lives for a better future. The successful applicant will have a personal style that is in line with Baca’s vision and values. They will live in the new arrival house and make it their home. They will be a good self-starter and have excellent interpersonal skills with the ability to inspire our young people to be the best they can be. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very approachable, enjoy working as part of a wider team but also able to manage their own time and workload. Someone who is supportive, approachable, responsible, reliable, personable and willing to set boundaries in line with Baca’s values.

This is a frontline role that will need the successful applicant to be working closely with young people in their houses and will need access to transport young people to different appointments, meetings and activities.

An enhanced DBS check will be required. Shortlisting and interviews will take place as and when applications are received.

Please note: We cannot offer sponsorship for this role as Baca is not on the Home Office list.

This is a new role developed to support the CEO, The COO will be a key member of our leadership team The COO will work closely with the CEO and manage the SMT to ensure the efficient and effective functioning of the charity by playing a pivotal role in overseeing various aspects of our operations, including compliance, safeguarding, operations and team management, finance, human resources, IT, and administrative functions.

This is an exciting opportunity to work as a refuge worker within a refuge service, supporting women and their children fleeing domestic abuse. Your responsibilities will include supporting and advocating for women and children, taking part in the on-call rota, managing day to day running of the refuge; health & safety, safeguarding, supporting the service and deputy manager. 

Some of the key accountabilities are: 

• Providing practical and emotional support to survivors of domestic violence and other forms of violence and abuse in accordance with Refuge’s philosophical principles. This will include conducting  key work sessions on a regular basis and keeping casework records up to date.  

• Welcoming new residents, explaining and arranging for them to sign occupancy agreements, ensuring that they are aware of their options for moving on to more permanent accommodation and to develop a proactive move on strategy for individual residents.  

• Establishing the risks to, and the needs of survivors of, domestic violence and their children through assessing their practical and emotional support needs throughout their stay at the refuge.  

• Developing individual support and risk management plans which address the risk of harm to survivors of domestic violence and other forms of violence and abuse and their children, and to ensure that such plans are in place for each resident.  

• Ensuring that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the service manager, or if unavailable another manager.  

• Working in partnership with other agencies and to advocate for survivors to ensure their needs are met.  

For more information, please view our job pack.

As part of this role, you will be required to participate in an out-of-hours on call rota. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

This newly-created role is perfect for someone with a flair for engaging with others and looking to widen their fundraising and data analysis skillset to elicit real change. You will be working within a dynamic, highly-regarded local charity that values your views and encourages personal and professional development.

We are seeking a proactive, flexible, driven and organised person to lead on our fundraising, monitoring and evaluation and communication activities. This role will be integral to the and development to directly support the work of provding services to our families and volunteers. This is a fantastic opportunity for someone to utilise and hone their skills, gain valuable experience, and develop or perhaps further their career in the not-for-profit sector as part of a dynamic, enthusiastic and supportive team. 

The successful candidate will be able to demonstrate experience in a fundraising and impact evaluation environment, including:

• developing and implementing a fundraising strategy 
• writing successful grant funding bids and reports
• excellent planning and organisational skills with ability to prioritise competing demands and meet deadlines 

For full details on the role, please see the attached job description and person specification

This is an exciting opportunity to join our team for 12 months, with the potential for extension subject to funding. We offer a genuinely rewarding and positive work environment, and ongoing opportunities for training and development.

Having been home-based, we are gradually moving back to working from our Marylebone office. However this role can be flexible, with at least 2 days homeworking possible after the probation period.

We welcome and encourage applications from people of all backgrounds. Home-Start Westminster, Kensington & Chelsea, and Hammersmith & Fulham is committed to Equality of Opportunity and Diversity, and to safeguarding and promoting the welfare of children and adults. 

Amplifying the voice of the Cannington Shaw Heritage Skills Academy

We have an exciting opportunity to join our team at Groundwork as Digital Media Officer at Cannington Shaw Heritage Skills Academy, where you'll be at the heart of our mission to preserve and promote heritage skills. We are seeking someone with creativity and passion who will help us reach new audiences and inspire the next generation.

At it’s height, Cannington Shaw was the largest glass bottle maker in the world. All that now remains is the # 7 Bottle Shop – a fine example of what was once one of the first regenerative tank furnaces in the world. Derelict since closure of the works in the 1980s, it is now badly overgrown, with considerable structural deterioration. The site is a Scheduled Ancient Monument, Grade II Listed, and on the Heritage at Risk Register since 2002.

In the ownership of the Cannington Shaw Preservation Trust, the site is about to undergo a transformation as the first phase in restoring the building begins thanks to a £1.3m grant from the St Helens Town Deal.

A partner in the process, Groundwork Cheshire Lancs & Merseyside are leading on a project to develop and deliver a Heritage Skills Academy that aims to link the opportunities presented by the conservation and restoration of the building with local people wishing to develop their skills – with a particular focus on heritage construction skills.

This role is designed to provide practical hands on experience of working on a live heritage project, allowing the successful applicant to develop their experience of partnership working, – as well as a wide range of heritage skills, crafts and techniques.

What We're Looking For

A Creative Spark: A passion for crafting compelling content that tells our story.
Excellent Communication: The ability to convey our message clearly and effectively.
Digital Savvy: A strong understanding of social media and digital marketing.
A Great Mindset: A good work ethic and a willingness to learn and adapt to the everchanging digital landscape.

If you think you've got what we're looking for, we'd like to hear from you.

How To Apply
For the full job description and person specification and details on how to apply, please visit our website. 

We are looking for an experienced Business/Office Manager to join our team to support the Chief Executive Officer (CEO), Senior Youth Work Manager, Board of Directors/Trustees and our wider team of youth workers and volunteers as well as providing general business administration and office management. 

This role offers lots of opportunity to bring your business management skills to ensure the smooth and efficient running of the operational side of the charity.

As a Digital Creative at Forward Action, you'll be at the forefront of creating compelling, action-oriented work that drives real-world change. You’ll bring your expertise in copywriting, content creation, creative strategy, and delivery to life as part of a nimble three-person project team, working alongside a Digital Strategy Manager (DSM) and Digital Strategist (DS). 

Together, you’ll cover everything needed to deliver high-impact projects that inspire action, renew and grow partnerships, and make a difference for the causes we support, including established non-profits like Oxfam and Greenpeace, and evolving organising like BiteBack 2030 and the Palestine Solidarity Campaign. 

As the creative lead in your team, it’s your role to ensure that our work consistently shines - whether you’re leading on creative yourself or guiding teammates to deliver to the highest standard. You’ll also play a key part in shaping how our creative approach evolves, harnessing the potential of new channels and trends while ensuring every piece of work is rooted in strategy and designed to deliver results for our partners.

What You’ll Do

Creative Strategy

• Collaborate with the Head of Creative to shape creative strategies that meet partner goals - whether that’s designing a high-converting engagement journey, framing Facebook ads, or mapping out a storytelling email campaign.
• Lead internal brainstorms to unlock the creative potential from your colleagues and develop innovative concepts for everything from lead generation tools to email appeals, always putting our partners’ goals and audiences at the heart.

Creative Development

• Working with DSMs and the Head of Creative to design and co-facilitate creative workshops with partners, using Mural and other tools to spark innovative ideas, while you turn those ideas into impactful creative that drives change.

Copywriting

• Craft clear, compelling copy that mobilises supporters across channels - emails, ads, engagement tools, handraisers, and more. Your words will drive action and deliver results.
• Manage partner feedback with ease, ensuring edits improve the final product while staying true to our data-backed best practices.

Content creation

• Deliver visually engaging static and video ads using tools like Canva.
• Experiment with developing new content types to meet new trends and technologies.

AI Prompt Engineering

• Use effective AI prompting and programmes to streamline creative processes, save time, and enhance outputs. 

Ads Setup & Management

• Build and manage ads (primarily in Meta), ensuring targeting strategies are effective and always optimised for impact.

Builds & Page Setups

• Set up and quality-check landing pages in platforms like Engaging Networks, Impact Stack, and Blueprint (Forward Action’s proprietary platform), coordinating with Forward Action  and partner tech teams on more complex builds to ensure seamless launches.

Reporting & Data Analysis

• Analyse data from sources like Google Analytics and Engaging Networks, using insights to refine and optimise creative approaches. Your recommendations will help partners achieve bigger and bolder results.

Co-owner Contributions

• Bring your creativity and insights to all-team meetings, actively supporting our collaborative culture and ensuring everyone’s voice is heard.
• As an employee owned company, every team member is also a co-owner and expected to play an active role in Forward Action’s strategic development and marketing.
• Deliver on Forward Action’s commitment to creating an anti-oppressive culture, for our co-owners and our partners. 

What We’re Looking For

• 1+ years’ experience of writing and creating action-orientated digital content for campaigning or fundraising.
• A proven track record of writing content that drives action and achieves campaign goals.
• Understanding of email and social ads best practice, with experience of applying it to deliver results. 
• Expertise in social media ads, email strategy, and creating engaging content that mobilises people.
• A creative thinker with the ability to come up with new and engaging ideas that have cut-through.
• Strong project management skills with the ability to juggle priorities and manage feedback in a fast-paced environment to meet multiple deadlines.
• Passion for using digital tools to build a fairer, more progressive society.
• Enthusiasm for digital channels for communications, following trends and identifying how innovations can be harnessed to achieve social progress.
• Nice-to-Have Experience
• We know no one can bring every skill - here are a few extras that would be great to see:
• Familiarity with the charity sector or digital mobilisation.
• Experience with platforms like Engaging Networks, and building or managing paid social campaigns.
• Design and video editing skills for Instagram, TikTok, and other platforms.
• Basic HTML skills and comfort with mass email campaigns.
• A solid understanding of online user experience (e.g. how to lay out a web page to improve conversion rates)
• Experience working in the charity sector and / or experience working in an agency environment
   

At Forward Action, we’re committed to building a diverse and inclusive team. We believe that a variety of backgrounds, perspectives, and experiences strengthen our ability to create impactful work. If you’re passionate about what we do and excited about this role but don’t meet every qualification listed, we still encourage you to apply. We welcome applications from people of all backgrounds, particularly those from underrepresented groups, and are focused on building a workplace where everyone can thrive.

Contact 

If you want any more information about the role or just to have an informal chat about what to expect before applying, please reach out to our Head of Creative at anya@forwardaction. uk

Starting salary: £30,502 (outside of London, with a £3k annual travel bursary)/£34,162 (inside London) Under our Employee Ownership Trust model, all team members will also receive an equal share of the profits each year. The amount will depend on how much profit is made.

Contract Term: This is a permanent, full time contract.

Hours: We work a 30-hour 4-day week, from Monday to Thursday. Please note - as this is a full time role, you are not permitted to undertake any additional regular paid work on the Friday. 

Location: You can work remotely from anywhere in the UK or use our office in London Fields, East London. You will need to be able to come to London once or twice a month for in-person meetings, otherwise most of our meetings are held via video conferencing and all our workflow is built to be remote-first. 

Other benefits and policies: We offer five weeks of holiday a year plus the week between Christmas and New Year, a generous parental leave policy, flexible working options and a good work-life balance, including our four day week. Forward Action is an employee owned company, so all employees are co-owners, who have an active voice in the direction of the company, and share in its successes. 

Read more about our benefits – including working hours, period policy and sustainable travel allowance – in the jobs section of our website.

We are looking for someone with energy, vision and experience to make disciples for Christ among young people and their families.  We need someone who can

• Live in and love this community
• Build a team around work with children and families
• Resource work with families already in the church
• Work with our new Director of Music to build up prayerful participation through a children’s choir
• Work with schools and in the wider community on projects to help the youngsters of the parish live the Risen Life
• Help develop the vision for the long term

We offer

• The support of a small but growing congregation and a Vicar who wants to empower the right person to get on with the job
• Close connections with local schools
• A really interesting, big, mixed parish to work in
• A remarkable church building
• A salary of £23,750, and, in addition, for the better performance of your duties, rent free accommodation in a two bed flat in the parish
• The chance to make disciples of Christ, God being your helper, and change young lives for the better

To find out more, please get in touch with Joshua, the Vicar.  A detailed Role description with terms and conditions is here.  We are going to take the time needed to get the right person, so we haven’t set a tight schedule: ideally we will interview in October 2024 and make an appointment shortly thereafter.

CRM Learning and Engagement Manager (known internally as DARS Senior User Engagement Officer)

The Development and Alumni Relations System (DARS) team is dedicated to enhancing the University's engagement with its alumni and donors through an advanced constituent relationship management system. Our team focuses on supporting this CRM system to drive fundraising and strengthen alumni relations, ensuring seamless collaboration and continuous improvement in our processes and user support.

Permanent contract.

Grade 7: annual increments from £36,924 to £45,163 per annum, with possible extension to £49,250 – plus an Oxford University Weighting of £1,500 per year (pro-rata).

Hybrid working, a mix of vibrant Oxford office and home.

Flexible, life and family-friendly employer.

About the Role

As a member of the User Engagement team, your role will be integral to supporting and enhancing the University's CRM system for development and alumni engagement. Key responsibilities include:

· User Training and Engagement: Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.

· Business Process Improvement: Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.

· Support and Relationship Management: Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.

To Be Successful You’ll Need:

· Excellent Communication Skills: Ability to clearly convey information and facilitate training sessions, workshops, and presentations.

· Analytical Abilities: Proficiency in analysing business processes and identifying areas for improvement.

· Relationship Management: Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.

· Interpersonal Skills: Excellent interpersonal and customer service skills.

· Technical Proficiency: Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.

- Proficient in learning management systems (LMS) and various e-learning platforms.

- Knowledge of the DARS system as used at the University of Oxford; or of other comparable fundraising or relationship management software (such as Blackbaud Raiser's Edge, Microsoft Dynamics, Salesforce

· Project Management: Skills in managing projects, providing project support, and ensuring timely delivery of objectives.

· Training and Development: Proficient in designing and implementing training programs, crafting educational resources, and utilising learning management systems to enhance employee development.

What We Offer:

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

· Flexible hybrid working

· An excellent contributory pension scheme

· 38 days annual leave

· Membership to CASE .org

· Training and Development opportunities

· A comprehensive range of childcare services

· Family leave schemes

· Cycle loan scheme

· Membership to a variety of social and sports clubs

· Discounted bus travel and Season Ticket travel loans

Application process:

· Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal for vacancy 176202, known at Oxford as ‘DARS Senior User Engagement Officer’.

· Applications must include both a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.

Only applications received before 12.00 noon on 14 November 2024 can be considered.

Interviews are currently scheduled to take on 25 November 2024, in person in Oxford.

Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

Fundraising is still a relatively new activity for DFN Project SEARCH and this role presents the opportunity to play a key part in its expansion to support the further growth of the charity and enable young adults with a learning disability to lead healthier, happier, and more independent lives.   

This role will support the Director of Development in implementing DFN Project SEARCH’s fundraising strategy. To date the strategy has focused on securing a small number of larger gifts from philanthropic sources, such as trusts and foundations. We are now evolving the strategy to include growing income from high-net-worth individuals, companies, and individual giving.

This role will lead on the development and implementation of the strategy to secure income from high-net-worth individuals (between five and potentially seven figures) and will also work with the Director of Development and the Development Officer on securing income from, and stewarding, trusts, foundations, and statutory funders. As a member of the Senior Leadership Team there is also the opportunity to input to the wider strategy and development of the charity and support the Director of Development in their role as a member of the Executive Leadership Team.

The team is currently made up of the Director of Development, Corporate Partnership Manager (reporting to the Director of Development), and the Development Officer (reporting to this new role).