Helpline Jobs

WHO WE ARE

Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.

Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky news, The Times, the Guardian, New York Times and many more.

Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.

We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected, and are no longer exploited for human consumption.

ABOUT THE ROLE

Remote working, in the UK (with travel to London once a month).

The Philanthropy Specialist plays a major role in meeting the organisation’s ambitious fundraising goals. Responsible for major giving and grants portfolios, the Philanthropy Specialist identifies, cultivates, solicits and stewards financial support from generous individuals and granting bodies.

With a proven track record the successful candidate will network with key stakeholders, present compelling communications and generate significant funds. In turn, these funds will enable Animal Equality to achieve its ambitious financial targets and carry out its crucial campaigns to meaningfully transform and save the lives of farmed animals.

BENEFITS

• Holiday entitlement equal to 33 days per year (including standard public holidays).
• Personalised Employee Assistance Program (EAP): an Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
• Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
• Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
• Yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
• A free vegan lunch every month at the Animal Equality monthly meetups.

HOW TO APPLY

For more information and details of how to apply, please visit our website via the apply button.

The interview process comprises a multiple-stage interview and skills test. The appointment process will run throughout April, with Animal Equality UK making an offer to the successful candidate that same month.

Are you an experienced relationship fundraiser with a passion for international development? Do you thrive on building meaningful connections with philanthropists and delivering impactful fundraising? If so, War Child UK has an incredible opportunity for you.

We’re a multi-award-winning charity dedicated to protecting, educating, and standing up for children affected by conflict. Our Philanthropy Lead role is pivotal in growing our sustainable income and enabling strategic growth. Covering maternity leave for 12 months, this role will see you:

• Build & Nurture Relationships – Take ownership of a warm and active pipeline of philanthropists, cultivating relationships with existing and prospective major donors.
• Deliver Impactful Fundraising – Craft compelling proposals and lead on key philanthropic initiatives, including our signature Ambassador-led gala event at the end of the year.
• Inspire & Lead – Manage and mentor a talented Philanthropy Manager while driving the success of our major donor fundraising.
• Be a Strategic Voice – Represent War Child both internally and externally, contributing to cross-team projects and shaping the wider Fundraising & Communications strategy.

This is an exciting time to join a growing, high-performing team making a tangible difference in the lives of children affected by war. If you have a proven track record in major donor fundraising, the ability to lead with creativity and insight, and the drive to deliver extraordinary results, we want to hear from you. Ideally we are looking for someone who is available from 1 July 2025.

If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you. Below are some of the experiences and qualities were looking for.

• Major donor fundraising expertise, with a proven track record of securing six-figure gifts and delivering against ambitious income targets.
• Strong relationship management skills, with the ability to engage, influence, and negotiate with high-profile supporters and senior stakeholders.
• Event management experience in a philanthropic fundraising environment, with the ability to oversee and drive high-profile donor events.
• Excellent communication skills, both written and verbal, with confidence in presenting, writing proposals, and managing stakeholder engagement.
• Strategic thinker, experienced in developing and leading philanthropy initiatives aligned with an organisational fundraising strategy.
• Planning and budgeting experience, including managing and monitoring six-figure income streams across multiple audiences.
• Project leadership skills, with the ability to critically evaluate fundraising activities to maximise impact.
• People management experience, with a strong understanding of motivating and developing individuals to achieve success.

What we can offer you

At War Child, we genuinely value different ways of working. From day one, we’re open to discussing flexible options, including hybrid working, flexible hours and compressed hours. Our goal is to support our employees to do their best work while ensuring we continue to deliver for children affected by conflict. Some of our benefits include:

• Flexible working culture and flexible public holidays
• 28 days annual leave (pro-rata), plus bank holidays, which increases by one day per year on your work anniversary, up to a maximum of 33 days.
• Pension - 5% employer contribution (increasing to 6% after one year’s service), with minimum employee contribution.
• Health and wellbeing - employees may take advantage of a healthcare cash plan, a GP 24/7 helpline, cancer cover, and a range of wellbeing initiatives and training. All employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.

This role offers an incredible opportunity to make a tangible difference at a time of unprecedented need. Join us in standing up for children affected by war and help create a future where no child’s life is torn apart by conflict.

Job Title:               Senior Corporate Partnerships Officer  

Reporting To:       Senior Corporate Partnerships Manager 

Contract Type:      Permanent, 37.5 hours per week, Monday-Friday

Salary:                   £37,500

Location:              Hybrid – Home working and across Felix’s sites in London (Deptford, Enfield, Poplar, Park Royal/Acton, Western International Market, Greenford, Canary Wharf)

About The Felix Project
The Felix Project is London’s largest food redistribution charity. Started in 2016, its vision is a London where good food is never wasted, and no one goes hungry. In 2024 our workforce of over 200 staff and 13,000 volunteers collected and distributed the equivalent of 38 million meals to Londoners in need. This is done through a network of 1,200 community organisations and schools who are working on the frontline to feed people who are experiencing hunger and cannot afford to regularly buy the food they need. The Felix Project works with hundreds of suppliers from across the food industry, including supermarkets, wholesalers, farms and restaurants to rescue high quality surplus food, that cannot be sold and would otherwise go to waste. 

In London, one in four working families regularly struggle to afford to feed their children, equating to an estimated 325,000 families across the capital. The cost of food has increased by 30% in the past three years and one in eight working families have less than £3 a day for food, after paying their bills. About 20% of working families have been forced to access a food support service for the first time during 2024 due to the rising cost of living. 

Our work has never been more needed, and demand continues to grow. We are building our expertise and impact in response. The Felix Project now operates from four main depots in North, South, East, and West London, with ‘point-to-point’ projects in Central London and Canary Wharf. Felix’s Kitchen in our East London depot produces up to 5,000 meals per day from surplus food. Felix’s Multibank in West London distributes non-food items to those who need it most. As part of the charity’s involvement with The Coronation Food Project, we are launching an innovative food processing lab – The Felix Food Factory.

Purpose of the Job 

The Felix Project is looking for a talented individual to help manage and support on implementing their corporate partnerships strategy. This role will sit within our growing Corporate Partnerships Team as part of the wider Income Generation & Marketing Team. The purpose of this role will be to lead on account mangement of a portfolio of small-medium sized partners, while also supporting on the management of our larger partners. Further, you will work with our New Business team to identify, cultivate, and secure new business. As a key member of the fundraising team, we expect the Senior Officer to actively contribute to the implementation of The Felix Project’s fundraising strategy. 

As an established team, we have networks and pipelines in place but there will be a requirement for the post holder to innovate and develop new ways of working in-line with the fast-paced operational requirements of the charity. 

This is an fantastic opportunity for a Corporate Fundraiser to take the next step in their career. You’ll be building and developing high value corporate relationships within a dynamic and forward-thinking organisation.

Benefits

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club

Application procedure
Please apply via this recruitment portal.Please upload your CV and a covering letter outlining your suitability for the role (and make sure that they’re both uploaded before submitting your application).

After you have submitted your application, you have 24 hours in which you can access you application and make edits. We suggest that you complete one last proof-read after submission and double check that your CV etc. uploaded correctly.

The Felix Project can only employ applicants who currently have the right to work in the UK.

Summary

• This role involves hybrid working with national travel.
• You'll need to have proven experience in stakeholder engagement, relationship management, or community outreach with a wide range of church denominations.

• A salary of £59,248 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.

You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.

As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.

In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.

We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

MAIN DUTIES AND RESPONSIBILITIES

• Admin Tasks
• Process incoming referrals to our services
• Liaise with referrers and team members as required and respond to queries efficiently
• Coordinate participants and materials for survivor group programmes and team training sessions
• Coordinate the rota for One Stop Shop drop-ins
• Respond to enquiries received via our phone or admin email account
• Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
• Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
• Input information to spreadsheets and our case management system
• Develop our administrative processes to improve effectiveness
• Work with and provide support to the wider team as required

General

• Uphold the core values of the Rising Sun and work towards our vision.
• Work professionally and to a high standard
• Demonstrate a personal commitment to continued professional development
• Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse
• Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)

Experience

• Experience in an administrative role
• Experience working across different teams (D)
• Experience coordinating events/activities (D)
• Experience of working for a charity or not for profit organisation (D)
• Experience of supporting or providing advice to survivors of domestic abuse (D)

Knowledge and Skills

• Excellent planning and organisation skills with the ability to prioritise
• Confident using MS Office including Word, Excel and PowerPoint
• Excellent communication skills, both written and verbal
• Effective team working skills
• Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
• Confident using On Track, our case management system (D)

Personal Qualities

• Passionate about the aim and values of the Rising Sun
• Self-motivated and pro-active
• Solution focused and creative in approaching new challenges
• Committed to equal opportunities, safeguarding and maintaining confidentiality
• Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)

How to Apply

To apply for the role please download the job pack from our website, complete the application form, and return to us by Monday 14th April.

We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.

About Respect  

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 23 years in what was then a fledgling sector and recently have seen significant and rapid growth.     

Respect supports frontline organisations across the UK, so that together we can end domestic abuse.  Our work is wide ranging: we offer accreditation of specialist services; we provide training for individuals and organisations working in the sector; we work in partnership with others to innovate and develop practice;  we provide two helplines to enable service users to get the help and advice they need; we lobby influencers to improve policy and practice; we support up-to-date research undertaken by specialists in the field; and we fundraise to ensure important work continues to happen. 

Respect has seen rapid growth over the last few years, and we now have 60+ staff running a range of projects and core activities and have ambitious plans for further growth and influence. 

Our vision   

We want a world where everyone is free from domestic abuse. Where it is never ok to control, harm or cause fear. Where those who perpetrate domestic abuse are stopped, held to account and given the chance to change.    

Our mission   

We work with our members, partners and allies to stop the harms done by those who perpetrate domestic abuse.  With innovative practice, robust research and quality data, we build evidence of what works, promote safe, effective practice and drive high standards.  We use our voice, in collaboration with others, to call for a response to domestic abuse that matches the scale of the problem.  We will not stop, until domestic abuse stops.    

Our Focus   

Respect was founded to focus on perpetrators of domestic abuse and this, including our vital work with young people who cause harm, will remain our key priority.  Our work with male victims will continue as an important, distinct, project.    

Our Values   

• Pioneering - We explore innovative ideas and develop new approaches with curiosity and rigour.   
   

• Collaborative - We work in partnership with our members, partners and allies to bring about individual, societal and systems change.   
   

• Accountable- We listen to survivors and centre their needs in our work.  We hold perpetrators to account for their behaviour and hold ourselves and our members accountable for ours.   
   

• Respectful - We live up to our name.  We are committed to equity, diversity and inclusion in all that we do.  We are honest, compassionate and boldly challenge injustice.    

Make a Change 

Make a Change is a community-wide, early response approach to people using abusive behaviours (or who are concerned that they might be) towards a current or ex-partner. The model has been developed by Respect in partnership with Women’s Aid Federation England, drawing inspiration from their Change that Lasts approach. It includes three strands: expert support programme for perpetrators with parallel support for survivors, workforce development and community outreach.

Improving the safety, freedom and wellbeing of adult and child survivors of domestic abuse is a key outcome for our work with perpetrators.  The Make a Change model is a multi-partner project offering local areas a framework for delivering perpetrator work. Where feasible, we aim to establish partnerships with local survivor domestic abuse service to deliver parallel support for survivors (referred to as Integrated Support Service) as part the expert support strand.

Purpose of the role: 

The Senior Communications and Policy Officer will work with the Make a Change team at Respect to advance the development of communication and policy activities for the Make a Change model in project sites and nationally to encourage uptake in new areas. They will also work with Respect’s Communications and Influence leads to ensure alignment with the organisation's broader messaging and advocacy efforts, maximising the impact of Make a Change initiatives. The postholder will lead on developing and implementing communication strategies and plans in partnership with our delivery partners across the sites.

We would particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics1, particularly from people from the following under-represented groups: 

• Black and minoritised people 

• Disabled people 

We always welcome and support applications from those who have personal experience of domestic abuse. 

Please follow the link to find out more. 

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.

Purpose of the role:

We require a fundraising professional to join Unseen to secure funding from trust and grant-making organisations. The Fundraising Officer will help to deliver multi-year funding for our important work fighting modern slavery.

The successful candidate will be an important contributor to the success of fundraising. You will leverage our reputation for delivering specialist support for survivors of modern slavery and exploitation, along with our unique data and national policy work, to generate new sources of funding.

Job details:

• Salary: £27,583.40 per annum. We are an accredited member of the Living Wage Foundation.
• Contract Type: Permanent
• Hours: Full-time
• Location: Unseen’s head office in Bristol, with some flexibility for home/ remote working.

To apply:

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is Sunday 6th April at midnight.

Interviews will be held in person and will likely take place on week starting Monday 14th April 2025.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.

Any questions, please contact jobs @ unseenuk. org.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Bristol region with regular travel to assigned renal units.
Hours: Part time hours, 18-21 hour per week over 3 days. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,629 pa FTE

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in South West / Bristol region. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Are you motivated by the chance to help communities and businesses make a real difference through fundraising?

We're looking for a Relationship Fundraiser to engage with individuals, local businesses, and community groups, providing expert guidance and support to maximise their fundraising impact.

This is a home-based role with regional travel requirements across Herefordshire, Worcestershire, Warwickshire and West Midlands. This role offers the opportunity to deliver impactful results while supporting a valued cause.

Key Responsibilities:

In this role, you will focus on providing advice, guidance and stewardship to individuals, creating strong relationships and delivering exceptional support to maximise fundraising efforts.

• Building strong relationships with fundraisers, offering tailored advice and encouragement to help them achieve their goals.
• Developing and delivering successful community and business fundraising events, ensuring positive experiences and maximising income.
• Supporting voluntary fundraisers and businesses through in-person meetings, phone calls, and emails.
• Collaborating with local branches and groups to increase fundraising income through events, trust applications, and business partnerships.
• Representing the organisation at events, delivering presentations, and engaging with local media.
• Ensuring all fundraising activities adhere to best practices, legal guidelines, and organisational policies.
• Managing fundraising records in the CRM system for smooth and effective relationship management.
• Working closely with the Regional Delivery Team to align with broader strategic objectives.

About You:

You'll bring a positive attitude and experience in fundraising or relationship management to this rewarding role.

• Proven experience in community fundraising or relationship management.
• A natural ability to inspire, coach, and motivate others.
• Strong communication skills with the ability to engage and connect with a wide range of people.
• Experience using CRM databases and a good understanding of GDPR regulations.
• High attention to detail in event management, reporting, and supporter care.
• Resilience, flexibility, and the ability to adapt to changing situations.
• Willingness to work occasional evenings and weekends as required.
• A full, clean driving licence.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.

The full job description is available in the candidate pack.

Salary: £31,600 per annum plus lease car

Hours: 37 hours per week

Location: Home-based with travel requirements across Herefordshire, Worcestershire, Warwickshire and West Midlands.

Contract: Permanent

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in Community Fundraising or Relationship Management.

• Experience of coaching and motivating people.

• CRM database experience and knowledge of GDPR.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you thrive on connecting with people and inspiring them to raise vital funds, apply today!

Are you experienced in Microsoft Dynamics 365 and looking for an opportunity to shape and deliver a vital CRM system?

We are looking for an experienced CRM Product Manager to drive the development and implementation of our new Microsoft Dynamics 365 CRM system at the Motor Neurone Disease (MND) Association. Working closely with teams across the organisation, you will ensure the system is effective, easy to use and enables our teams to give a great experience to everyone of our supporters.

Key Responsibilities:

This is a brand-new role where you will be responsible for leading the ongoing development and continuous improvement of the CRM's strategic direction, ensuring it meets business needs, and managing its development and implementation. Your role will involve:

• Collaborating with key stakeholders to Define and drive the CRM roadmap in alignment with the MND Association strategy and objectives.
• Managing the product backlog and prioritising development needs.
• Acting as a key link between business teams, technology teams, and external partners, ensuring clear documentation, communication and understanding of requirements and expectations.
• Leading the delivery of new CRM functionalities, product enhancements, customisations and integrations.
• Work with Technology teams to support skills development in managing and maintaining CRM Platforms and Power Platforms.
• Making in-house configuration updates to improve usability and workflows.
• Developing reports and dashboards to provide insight into CRM performance.
• Gathering user feedback and making improvements based on data-driven decisions.
• Ensuring compliance with data protection regulations and security standards.
• Managing relationships with external suppliers and service providers.
• Promoting continuous improvement in CRM-related processes.
• Communicating progress and system updates to stakeholders.

About You:

You will have strong expertise in Microsoft Dynamics 365 and experience working with cross-functional teams to implement and optimise CRM systems using product-based methodologies. You should also have:

• Extensive experience as a Product Owner or similar role, with a focus on Microsoft Dynamics 365.
• A proven track record of leading CRM development and integrations, including data migrations and APIs.
• Strong stakeholder management skills, with the ability to engage and influence teams at all levels.
• A deep understanding of CRM best practices, user experience design, and data management.
• Experience working in agile environments.
• Excellent problem-solving skills and attention to detail.
• The ability to lead discussions, bring teams together, and drive progress.
• It would be advantageous to have knowledge of the charity sector and experience supporting donor engagement and service delivery.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Location and Flexibility: This role can be office-based or remote with the expectation to travel to our Northampton office 2 days per month on average, with occasional travel to our London office or our partner's office. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Extensive experience as a Product Owner or similar role, with a strong focus on Microsoft Dynamics 365 and related Power Platform technologies.

• Proven track record of delivering CRM continuous improvement and best practice, ideally within the not-for-profit sector.

• Deep understanding of CRM best practices, user experience design, and data management.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Advice Team Leader
Full-time 34.5 hours per week over 5 days
​Location: Hybrid working / Leeds, West Yorkshire with a minimum of 40% in the Leeds office
Salary: £35,497.67 - £39,182.78 per annum
​Contract: Permanent
DBS: An enhanced DBS check is required for this role

About us

At Epilepsy Action we are inclusive, supportive, and committed to creating a world without limits for people with epilepsy. As we embark on our new 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.​

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this.​

By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the organisation.​

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

About the role

​We’re launching two exciting new projects within our helpline team, that will focus on the wellbeing of our service users; we need a motivated and inspiring Team Leader to help bring them to life! This is a unique opportunity to shape services, support people in need, and lead a dedicated team to deliver meaningful change.​

Are you passionate about empowering people with knowledge and support? Do you thrive in a fast-paced, people-focused environment? Are you a problem solver who can drive change and inspire a team? Do you have experience in helpline services and/or call centres, If so, this is your opportunity to take on a rewarding role at the heart of our mission to support those affected by epilepsy.​

​As our Advice Team Leader, you will play a pivotal role in ensuring the successful expansion of our helpline and ensuring it continues to offer high-quality advice and information. Your key responsibilities will include:

• A natural leader with strong project management skills and a passion for making a difference 
• Ensuring excellence – maintaining and enhancing information, advice and casework service quality to meet the highest standards.
• Driving community impact – collaborating with internal and external stakeholders to ensure our service reaches and supports diverse communities.
• Innovating for the future – assisting in developing new service proposals to expand our reach and effectiveness.

About you

​We are looking for someone with a passion for people and a drive to make a difference. To thrive in this role, you will need:

• Outstanding communication skills.
• Strong leadership - you know how to bring out the best in your team.
• Problem-solving - Challenges do not faze you.
• Adaptability and resilience – no two days are the same, and you thrive in a fast-paced, ever-changing environment.
• Project management skills.

Why this role matters

​Every call, every message, every conversation has the power to change a life. As Advice Team Leader, you will be at the forefront of delivering crucial support and shaping the future of our services.​

Are you ready to make an impact? If you are looking for a role where your leadership, compassion, and drive can create lasting change, we would love to hear from you. Join us on this incredible journey and be the force behind a service that truly transforms lives.

Being an Inclusive Organisation

We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged.​

We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.​

Despite this, we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.We are also proud to be a Disability Confident Leader, this means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments, please let us know.​

Interested? Click apply and you will be redirected to our recruitment system to complete your application.​

Closing Date: Friday 4th April 2025 - 5pm
Interviews: In-person interviews to be held on 22nd & 23rd April 2025
Recruitment process: Panel interview and presentation task - potential for informal chats as part of the process

At Cruse we believe bereaved people should not be alone in their grief. We provide expert bereavement and grief training and support.

Cruse has over 3,500 volunteers who provide bereavement support in a range of ways including answering helpline call, support through understanding your bereavement sessions, and one-to-one and group support. We provide a wide range of training for organisations and individuals, through grief awareness webinars and essential bereavement support training.

As a trainer at Cruse Bereavement Support, you will play a key role in equipping volunteers, individuals and organisations with the skills and knowledge to support bereaved individuals. You will deliver high-quality training, assess learner progress, and contribute to the continuous development of our bereavement training programmes, both internally and externally. Please note that Saturday work will be required.

The closing date for applications is 4th April 2025 We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 18th April 2025 unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

As an experienced Executive Assistant at the Motor Neurone Disease (MND) Association, you will play a pivotal role in driving the efficiency and impact of our Executive Leadership Team. We are seeking an accomplished EA who thrives in high-level executive support, with a proven track record of delivering exceptional administrative, operational, and strategic assistance at the Director level.

In this role, you will provide seamless, proactive, and high-calibre support, ensuring our directors can focus on delivering the Association's mission and objectives. You will work closely with internal and external stakeholders, anticipating needs, managing competing priorities, and representing our Directors with professionalism and discretion.

This role requires exceptional organisational, communication, and problem-solving skills, alongside the ability to work autonomously in a fast-paced and evolving environment. As part of our newly formed Executive Leadership Team, we need a highly capable, energetic, and strategic-thinking EA to help the MND Association reach our full potential to support the MND community.

Key Responsibilities:

• Managing Directors diaries, prioritising meetings, maintain action logs, track key deadlines, and support effective work planning. making effective decisions without director's input.

• Manage and respond to correspondence on behalf of the Directors, ensuring timely and appropriate communication.

• Co-ordinate and provide full administrative support for Board, Trustees and Committee meetings, including agenda preparation, taking minutes/action points as agreed, monitoring and following up on agreed actions prior to the next scheduled meeting.

• To lead on the collation, analysis, drafting and formatting of regular reports, dashboards and management information related to directorate and strategic performance.

• Ensuring that Heads of Department and other contributors are aware of, and meet, all deadlines.

• Manage supplier contracts, ensuring cost-effective procurement of services, processing of invoices.

• Working in unison with other Executive Assistants ensuring support across the team of Directors at times of holiday and any other absence.

• Ensuring that Directors are prepared and best able to represent the Association when attending external meetings and other events, managing all travel and other logistical arrangements.

About You:

• Proven experience in high-level administration, at Director and/or Board level.

• Significant experience supporting a senior executive as an Executive Assistant.

• Highly organised with strong self-management skills and the ability to work on own initiative to prioritise own workload to meet deadlines

• Exceptional organisational skills and the ability to manage multiple priorities effectively.

• Excellent written and verbal communication skills, with the confidence to engage senior stakeholders and the ability to produce high-quality work under tight deadlines.

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Ability to adapt positively to change, highly resourceful, self-motivated, with strong emotional intelligence and a positive and proactive approach to work.

• Proven experience of working in a confidential environment and with confidential and sensitive information.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 days per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Proven previous experience as an Executive Assistant working proactively at Director/Board level.
• Demonstrate experience of proposing solutions on behalf of directors or senior managers making decisions on behalf of the director and thinking through decisions to conclusion.
• Excellent organisational and problem-solving skills with the ability to multitask with competing priorities and deadlines.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you are a proactive, highly skilled Executive Assistant looking for a meaningful role where you can make a real impact, we would love to hear from you. Join us in supporting our Executive Leadership Team and helping the MND Association achieve its vital mission. Apply now and be part of a dynamic team making a difference for the MND community.

Are you looking for a role where you can shape the future of business systems and processes? Do you enjoy working with teams to improve ways of working and support digital transformation?

As a Business Analyst, you will work closely with stakeholders across the Motor Neurone Disease (MND) Association to review current workflows, identify areas for improvement, and support the transition to modern, cloud-based solutions. You will be instrumental in ensuring that processes align with organisational goals and system capabilities. This brand-new role will focus on supporting our Grants Management team as they transition to new ways of working, supported by an upgrade to our grants management system. This has the potential to transform the delivery of our circa £10m research grant portfolio, a key part of our strategic vision of a world free from Motor Neurone Disease.

Key Responsibilities:

In this role, you will collaborate with teams to improve business processes and support system upgrades. Your key responsibilities will include:

• Conducting process mapping to document existing workflows and identify areas for optimisation.
• Working with stakeholders to refine processes in line with best practices and technology capabilities.
• Engage with teams to understand and document functional and non-functional requirements.
• Facilitating workshops and meetings to review and challenge current ways of working.
• Translating business needs into specifications for technology teams and vendors.
• Supporting the planning and execution of system migrations.
• Assisting with data migration strategies, ensuring data integrity and security.
• Evaluating current business systems and recommending enhancements or replacements.
• Collaborating with teams to ensure a smooth transition to new systems.
• Contributing to training and documentation to ensure successful adoption of new processes.

About You:

An experienced Business Analyst who thrives in a role where you can drive change and improve processes. You are comfortable working independently and managing multiple priorities. You bring:

• Proven experience as a Business Analyst, ideally with exposure to not-for-profit, academic or medical research organisations.
• Strong expertise in process mapping, business process re-engineering, and requirements gathering.
• Experience in system migrations to modern cloud-based platforms.
• Familiarity with Microsoft platforms, such as Dynamics, Power Platform, and Azure DevOps.
• Knowledge of charity systems, particularly grant management and funding processes.
• Understanding of data migration, integration, and system implementation projects.
• Excellent stakeholder engagement, facilitation, and communication skills.
• A proactive approach to creating new processes and working with ambiguity.
• Experience with continuous improvement methodologies, including lean and agile approaches.
• A product-based mindset to streamline and enhance business functions.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role can be office-based or remote with the expectation to travel to our Northampton office 2 days per month on average, with occasional travel to our London office.We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Strong expertise in process mapping, business process re-engineering, and requirements gathering.
• Experience in system migrations to modern cloud-based platforms.
• Experience in the Microsoft suite of platforms, ideally including Dynamics, Power Platforms, Azure Dev Ops

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.