Helpline Jobs

We are recruiting for a Helpline Economic Abuse Lead to join our team in London; the scope on this job involves….

Job Title:Helpline Economic Abuse Lead

Location: Homeworking with the requirement to occasionally attend our Head Office (Vauxhall, London)
Salary: £33,188 per annum
Contract type: Full-time, Fixed term (until March 2028)

Hours: 37.5

This is an exciting new opportunity to join Refuge’s Technology-facilitated Abuse and Economic Empowerment Team, supporting survivors of economic abuse. The Helpline Economic Abuse Lead will work alongside our talented Tech and Economic Abuse leads, supporting survivors to increase their safety and regain economic independence, empowering them to move forward with their lives free from abuse.

The postholder will be responsible for managing a caseload of survivors, providing holistic support to assess and increase their safety, connect them with local domestic abuse support services where appropriate. The postholder will advise on securing online accounts and devices, ensure survivors have access to safe bank accounts, advocate with banks and creditors to tackle fraud and coerced debt, and empower survivors to regain control of their finances. We are looking for someone with experience supporting survivors of domestic abuse, who is passionate about increasing survivor safety, and reaching the best outcomes for everyone they support.

This is an opportunity to join a passionate team, work collaboratively with colleagues across Refuge and the National Domestic Abuse Helpline, and develop new knowledge and skills.

Closing date: 9.00am on 3 April 2025

Interview date: 11 April 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

You will help form part of a UK-wide team of remote Helpline Advisors operating the only modern slavery specific helpline in the UK. Answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data will be your day-to-day responsibilities. You will contribute to a service that as well as providing information, advice and guidance to our service users, also helps create one of the largest non-governmental bodies of data on the scale of modern slavery in the UK which is used to influence strategy and policy at local, national and international levels. You will provide trauma informed and person-centered information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses.

To apply: 

• Please complete Unseen’s Helpline Advisor application form for the role, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is 20th April, however we reserve the right to close the deadline early if sufficient applications have been received. As such, we encourage motivated candidates to apply early.

The date of interviews will be confirmed depending on the closing date.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

Any questions, please contact jobs @ unseenuk. org. 

Job Purpose

Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.

The service delivers a free confidential helpline for carers weekdays (Monday – Friday, 10am – 4pm). These times are subject to change, based on the needs and requirements of carers using the service.

The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.

Key responsibilities 

Advice giving

• Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
• Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
• Inform carers about carers assessments and refer where necessary.
• Inform carers about emergency grants available and refer where necessary.
• Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.

Follow-up support

• Refer unpaid carers to local services to access local and culturally appropriate support in their area.
• Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
• Signpost carers to relevant services in Manchester suited to their individual need.
• Complete relevant grant applications for carers using the service where needed.
• Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
• Research and explore options and implications so that carers can make informed decisions.
• Write and maintain detailed case records for all casework completed.
• Collect required data for statistical monitoring and report preparation.
• Complete the required training to comply with quality assurance processes.

The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.

The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared.  It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change; existing duties may be lost, and other duties may be gained without changing the general character of the duties or the level of responsibility entailed.  Consequently, this job description may be revised from time to time.

All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.

Job Title: Domestic Abuse Helpline Advisor

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £28,104 per annum, inclusive of London Weighting allowance if applicable
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.

Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

Closing date: 09:00am 1 April 2025
Interview Dates: Week beginning 14 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Helpline

We operate the National Helpline for LGBT Victims and Survivors of Abuse and Violence, as well as the Conversion Therapy Support Helpline. Our services provide emotional support, guidance, and help to individuals aged 18 who are currently experiencing or have previously endured violence and abuse. We offer support through telephone, email, and webchat. Additionally, our helplines extend support to friends, family members, and professionals who are concerned about someone affected by violence and abuse, equipping them with the tools and resources to assist LGBT individuals in their lives.

About you

We are seeking a candidate with experience in providing trauma-informed support to victims and survivors. The ideal candidate will possess strong resilience, a commitment to self-care, and a deep understanding of the unique needs of LGBT victims and survivors. You will be able to demonstrate empathy, professionalism, and a proactive approach in offering emotional and practical support, while ensuring a safe and empowering environment for those in need.

There is a genuine occupational requirement under the Sexual Orientation Regulations 2003 for this post. It is considered essential that post holders have experience of LGBT needs, and impact of discrimination as the Helpline is run for LGBT victim/survivors of violence and abuse.

Your Role

As a member of our helpline team, you will provide emotional support and practical guidance to individuals in need, responding to calls, emails, and web chats. You will support individuals who have experienced various forms of violence and abuse, including domestic violence, hate crimes, sexual violence, and so-called conversion therapies. Your role will involve offering a compassionate, non-judgmental, and empathetic ear to those reaching out for help, while carefully assessing each situation to determine the appropriate level of support. You will conduct risk assessments, provide safeguarding assistance, assist with safety planning, signposting, and, when necessary, support with referring individuals on to the right services, always ensuring the highest standards of care and support.

For more information on this role please download the attached job description.

Location: Hybrid or remote options available
Hours: 28 (.8FTE - 4 days a week across a rolling rota including evenings)
Contract: Fixed term to the end of March 2026 with the possibility of extension dependent on funding
Reports to: Head of Helplines
Salary: £24,180.51 pro rata - not including London Weighting (£28,309.92 pro rata - including London Weighting)

Closing Date:

Applications should be submitted by 12 noon on the 11th of April 2025
Interviews will be held from week beginning 21st and 28th of April 2025. All interviews will involve a short initial skills-based task and will be held online – interviews can be held in person at our central London based office upon request.

Please note* depending on the outcome of the initial interviews, there may be the possibility of a second interview.

REF-220322

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.

Purpose of the role:

The Helpline Senior Data Officer will work with the Data Manager to help oversee reporting and utilisation of Helpline data. This includes:

• Contributing to maintaining data quality, standards and training to ensure that Helpline data is effectively utilised.
• Supporting the Data Manager to lead and grow the data programme and ensure effective publications and outputs of Helpline data and provide occasional reporting and Salesforce support to frontline services.
• Providing support to Data Officers, including overseeing day to day activities and creating action plans as appropriate.
• Engaging in team and personal development, working alongside the Data Manager and Head of Helpline Services to lead on reviewing reports.

To apply:

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

Job specifics:

• Salary: £29,174.00 per annum (pro-rated for part time hours)
• Contract Type: Permanent, Full-time
• Location: Unseen’s head office in Bristol or home based with periodic travel to Bristol and other locations as required for meetings and training.

The deadline for applications is midnight on 20 April 2025.

Kindly note, we reserve the right to close applications early if we receive a high number of applications. As such, we recommend interested applicants to apply early.

We endeavour to hold interviews during the week starting 28 April 2025, but this will be subject to the closing date and hiring manager capacity.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.

Any questions, please contact jobs @ unseenuk. org.

Job Title: Domestic Abuse Helpline Advisor

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £16,862.40 per annum, inclusive of London Weighting allowance if applicable
Contract type: Part Time, Fixed Term until 31 March 2026

Hours: 22.5 hours per week

This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.

Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

Closing date: 09:00am 1 April 2025
Interview Dates: Week beginning 14 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We have an exciting opportunity for a Helpline Advisor (known internally as a Triage & Early Intervention Officer) to join the Northern PIC team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based between our Northern Hampshire office in Basingstoke and from home on a hybrid basis. You will be working shifts Monday to Friday between either 8am and 4pm, 10am and 6pm or 12pm and 8pm. You will also be required to work a minimum of 1 Saturday per month 8am to 4pm where you will receive a day off in lieu during the week. Shifts are designated on a rota basis which is given in advance.

As a Helpline Advisor / Triage & Early Intervention Officer, you will be:

• You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
• You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision

Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for a Helpline Advisor, internally known as a Triage & Early Interventions Office to join the team in Ingatestone, Essex, working 30hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

• You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences.
• No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• You will be supporting clients who have experienced domestic abuse. Previous experience is not required as you will receive robust training prior to working directly with clients.
• You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
• These roles are based in our Essex office in Ingatestone. There may be an option to split the work between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Helpline

We operate the National Helpline for LGBT Victims and Survivors of Abuse and Violence, as well as the Conversion Therapy Support Helpline. Our services provide emotional support, guidance, and help to individuals aged 18 who are currently experiencing or have previously endured violence and abuse. We offer support through telephone, email, and webchat. Additionally, our helplines extend support to friends, family members, and professionals who are concerned about someone affected by violence and abuse, equipping them with the tools and resources to assist LGBT individuals in their lives.

About you

We are seeking a candidate with experience in providing trauma-informed support to victims and survivors. The ideal candidate will possess strong resilience, a commitment to self-care, and a deep understanding of the unique needs of LGBT victims and survivors. You will be able to demonstrate empathy, professionalism, and a proactive approach in offering emotional and practical support, while ensuring a safe and empowering environment for those in need.

There is a genuine occupational requirement under the Sexual Orientation Regulations 2003 for this post. It is considered essential that post holders have experience of LGBT needs, and impact of discrimination as the Helpline is run for LGBT victim/survivors of violence and abuse.

Your Role

As a member of our helpline team, you will provide emotional support and practical guidance to individuals in need, responding to calls, emails, and web chats. You will support individuals who have experienced various forms of violence and abuse, including domestic violence, hate crimes, sexual violence, and so-called conversion therapies. Your role will involve offering a compassionate, non-judgmental, and empathetic ear to those reaching out for help, while carefully assessing each situation to determine the appropriate level of support. You will conduct risk assessments, provide safeguarding assistance, assist with safety planning, signposting, and, when necessary, support with referring individuals on to the right services, always ensuring the highest standards of care and support.

For more information on this role please download the attached job description.

Location: Hybrid or remote options available (the Galop office is based in central London)
Hours: 35 (1FT - 5 days a week across a rolling rota, including evenings)
Contract: Fixed term to the end of March 2026 with the possibility of extension dependent on funding
Reports to: Head of Helplines
Salary: £24,180.51 pro rata - not including London Weighting (£28,309.92 pro rata including London Weighting)

Closing Date:

Applications should be submitted by 12 noon on the 11th of April 2025
Interviews will be held from week beginning 21st and 28th of April 2025. All interviews will involve a short initial skills-based task and will be held online – interviews can be held in person at our central London based office upon request.

Please note* depending on the outcome of the initial interviews, there may be the possibility of a second interview.

REF-220321

Advice & Information Helpline Worker (Mental Health)  

Location: Beechcroft, Erdington, Birmingham 

Salary: £24,809 per annum 

Hours: 37.5 Full Time - to cover rota’d activity between 9am–11pm 

4 positions available 

The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends 

We are a leading provider of mental health services in Birmingham and the West Midlands. 

As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area. 

The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies. 

You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision. 

The helpline is a 7 day a week service from 9am -5pm and 3pm -11pm. Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Birmingham Minds Vision and Values, its operating Policy and Procedures, and any relevant legal requirements. 

You will have at least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. Please see the Job Description for full details required for this role. If you feel that you meet the requirements of this position, we would like to hear from you. 

If you wish to apply, please provide a detailed description of how your skills and experience meet each of essential and desirable criteria. 

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. 

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. 

The closing date for applications is 9th April 2025 

Interviews will take place on 14th / 15th / 17th April 2025 

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Crisis Cafe Coordinator
Reference: 273
Responsible to: Crisis Cafe Team Leader
Contract: Permanent
Salary: £25,000 - £27,764 per annum, pro rata
Hours: Part time (22.5 or 30 hours per week)
Working Base(s): Stevenage Crisis Café
Work pattern: A full-time pattern will be a 7-day flexible rota, working 17:30 - 01:30.

This role is managing a shift delivering emotional support to those in mental health crisis, face to face and over the telephone through our helpline.

About the Service

Our Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
• At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

Alongside other Crisis Cafe Coordinators, you will be a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Café and Helpline Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Café and Helpline Mental Health Support Workers and volunteers and support the Crisis Café Team Leader in ensuring practice within the service is safe, effective and person centred.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 25th April 2025.
Interviews will be held week commencing 12th May 2025.
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Customer Information Manager
Salary £32,320 Full Time 35 hours per week

Do you want a job that makes a positive difference to people’s lives?

Age UK Croydon’s is recruiting for a new role of Customer Information Manager.

If you are an enthusiastic, compassionate and person-centred individual, with an advice background, this could be the role for you. The Helpline and Reception at Age UK Croydon is the “front door” to all of our services and often the first contact an older resident, carer or family member will have in finding information or support for a range of issues including benefits, tradespeople, dementia support, transport, council tax, housing, activities, groups and clubs, help at home and more. We are experiencing increased demand against the background of the Cost-of-Living crisis and reduced advice services in Croydon.

Helpline and Reception work closely with our Advice team, and following restructuring, we are now looking for a Customer Information Manager to grow and lead this team.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Bristol region with regular travel to assigned renal units.
Hours: Part time hours, 18-21 hour per week over 3 days. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,629 pa FTE

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in South West / Bristol region. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you