Health Medical Jobs

The Epilepsy Research Institute is looking to appoint a Digital Marketing Officer. This is a unique opportunity to be part of our team and play a leading role in driving engagement and growth across our digital channels.

With experience of SEO and Google Analytics, you will play an important role in the Institute’s development, leading on analytics and insights to support engagement and development of our audiences. Working across email communications, online communities, digital advertising and social media, the ability to creatively raise the profile of our work, while maintaining brand integrity and consistency, will be key. This is a busy role, working as part of the External Affairs team and supporting colleagues across the Institute.

Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions.  If this is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you.

Application is by way of a CV and covering letter which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.

Please see attached the full job description and person specification.

Closing date: Wednesday 27 November 2024.

Position: Content and Campaigns Strategist 
Type: Full-time (35 hours a week), 12 months fixed term contract
Location: Office-based in London with flexibility to work remotely 
Salary: £43,342 per annum* plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical

*you will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
 
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you’ll be able to make a difference. 

About this job

Please note this is a fixed term contract for 12 months.

Our digital presence and processes are undergoing a major period of transformation.

We’re undertaking a major project to overhaul the design and user experience of our website and we are heavily investing in our channels. We have also recently completed our first content strategy pilot, with the aim to build on new processes and ways of working to better meet the needs of our MS Community while reaching new audiences.

We are looking for a Content and Campaigns Strategist to play a key role in this vital work.

The Content and Campaigns Strategist will be responsible for leading and setting the content approach for marketing campaigns and content projects commissioned by teams from across the organisation. You will work with our Digital Engagement Lead and the wider Digital and Content team to produce plans for a wide variety of content themes and topics including research, campaigns, brand, services and fundraising.

The Content and Campaigns Strategist will collaborate and help to oversee the implementation of content plans, working with editors, designers, media producers, stories and UX specialists to implement these plans to a high standard.

This role will also support our Content and Creative Lead in planning, executing and championing our strategic content approach, ensuring all content that is developed aligns with our overall vision.

Closing date for applications: 9:00 on Wednesday 27 November 2024

Interested? 

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Bring your passion and expertise to the spotlight as our High Profile Events Manager and craft experiences that leave a lasting impact!

We have an exciting opportunity for an individual with a talent for creating and delivering unforgettable High Profile Events to join CHAS and lead on the development and delivery of a varied and impactful High Profile Events Calendar.  This work will support our “It’s Not Just a Hospice” appeal and will play a critical role in CHAS’s mission to provide unwavering care to children who may die young and their families.

CHAS’ high-profile events team designs inspiring, unforgettable experiences across Scotland, including our glittering Fawkes-y Ladies Lunch, the annual Rocking Horse Ball, and winter wonderland events in Aberdeen, Glasgow, and Edinburgh.

Joining our newly integrated Partnerships and High Profile Events Team, you will work with a talented and experienced team of professionals who are committed to raising a significant income for CHAS by providing exceptional experiences and stewardship for our supporters and partners.

Your Role at CHAS

As part of our award-winning Income Generation and Engagement Directorate, the High Profile Events Manager will sit within the Partnership and Philanthropy team. You will report to the Senior Partnership and High Profile Events Manager and lead a portfolio of unique and bespoke high profile events to raise significant income for the organisation against pre-agreed targets.

This role will contribute to CHAS’s strategic vision, which includes a fundraising goal of £75 million (including £16.3 million from the major appeal) over the next five years to sustain CHAS’s life-changing work and fund key projects like the Rachel House redevelopment.

About You 

To excel in this role, you’ll bring:

• High Profile Events Strategy Development: the ability to devise, implement, manage and evaluate a compelling and irresistible calendar of high profile fundraising events to generate and exceed planned income targets
• Project Management: ability to take responsibility and act as the main appointed CHAS contact for all High Profile events, ensuring that they are appropriately planned and project managed to the highest standard.  
• High-impact relationship-building skills: Ability to identify and capitalise opportunities for high profile events to be instrumental in the recruitment, cultivation and stewardship of high-level supporters and prospects who will help to expand our networks, further our fundraising propositions and ultimately drive new and increased levels of income into the organisation through other income streams.
• Innovative, commercially minded approach: Talent for identifying new opportunities and creating income targeted events to support growth.
• Passion for CHAS’ mission: A commitment to making a tangible difference for families facing a child’s life-limiting condition.

Why Join CHAS?

At CHAS, we’re committed to making sure that no one has to face the death of their child alone. We provide unwavering care through a unique model that spans hospices, hospitals, and homes, providing comfort, choice, and dignity to children who may die young and their families.

Working with CHAS means making an extraordinary impact every day in a supportive, collaborative environment. Here’s what we offer:

• Flexible Working: Embrace hybrid options with time split between home and onsite in any of our sites in Edinburgh, Glasgow, Kinross or Balloch, with family-friendly working arrangements.
• Professional Development: Exposure to a range of fundraising activities and continuous learning opportunities.
• Supportive Culture: Work alongside a high-performing, award-winning team dedicated to achieving ambitious goals through innovation and partnership.
• Comprehensive Benefits: Enjoy generous annual leave, a competitive pension, incremental salary progression, Blue Light discounts, and extensive health and wellbeing support.

What if you don’t meet all the job requirements?

At CHAS we’re committed to creating a workplace where everyone feels welcome, supported, and valued. We celebrate diversity and inclusivity, recognising that everyone’s journey is unique. We believe in the power of transferable skills, so if you don’t have the exact qualifications or background listed but believe your experience and skills are a great fit, we encourage you to apply. Feel free to reach out to Iain or our team for a chat to explore how you could be a great addition to our team.

Interested in Joining Us?

If you’re ready to take on this exciting role, we’d love to hear from you! Click apply, to answer a few questions and upload a CV or complete our full application form.

For an informal discussion about the position, please reach out to our Director of Income Generation and Engagement, Iain McAndrew.

Application Deadline: Sunday 8 December 2024 (11:59pm)

Interview Date: Preliminarily scheduled for Tuesday 17 December 2024

This role is subject to a PVG/Basic Disclosure check (level required will depend on base location).

Philanthropy Implementation Manager

Temporary, 3-6 months

£24.17 - £26.09 per hour, plus holiday pay

Hybrid, 2 days in London office, 3 days remote

Starting ASAP

Full time, 35 hours per week

Charity People are thrilled to be recruiting for a large and prestigious organisation to help strategically drive their fundraising, particularly philanthropy. The is a critical role in the organisation to ensure that philanthropic income is implemented in line with donor expectations and ensuring any obligations are stipulated in gift and grant agreements. The Philanthropy Implementation Manager will play an active role in developing and delivering gift implementation improvement projects, acting as a pivotal person between fundraising and finance teams across the organisation. The role is key to ensure that fundraisers are securing gifts in line with departmental policies. The role will also have a particular focus on programme management, ensuring that gifts are advertised and implemented.

The successful postholder will quickly build strategic relationships with key internal stakeholders that will support the work of Fundraising and Supporter Development team, supporting fundraisers working in Major Gifts, whilst not directly involved in the work, you will be able to provide advice and guidance to staff working within these income streams, as well as work with the Business Support Officer to support the management of securing philanthropic gifts.

Key Responsibilities:

• Work with fundraisers and colleagues in the Supporter Operations and Donor Relations teams, to ensure that philanthropic gifts are correctly implemented in line with the donor's expectations and the terms of their gift agreements.
• Work with key internal stakeholders to ensure the funding is used correctly and pledge payments are fulfilled.
• Design complex gift implementation strategies.
• Develop and monitor systems that ensure fundraiser compliance with policies and procedures relating to the implementation of donations. This will also include supporting the Philanthropy Team in monitoring gifts in stewardship, highlighting any gifts requiring re-solicitation.
• Use relationship management techniques to ensure that the relevant stakeholders are notified of any changes or delays to gift implementation. For example, capital builds, recruitment of key posts, progress in research projects.
• Support the Philanthropy Team and wider Directorate in managing business processes, developing processes, and review of key gift documentation, that will support future implementation of philanthropic donations.

You will bring:

• Ability to work independently and to prioritise work effectively and accurately within a regular schedule of tight deadlines
• Experience of designing and implementing new policies or procedures
• Experience of donation administration
• Ability to quickly build effective working relationships
• Excellent communication skills, both in writing and in person
• Excellent numeracy skills
• Excellent accuracy and attention to detail

The organisation would love someone to join as soon as possible, ideally starting in the coming weeks. If this role is of interest, and you meet the requirements above please reach out without delay, sending candidates across on a rolling basis.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Coeliac UK currently has an exciting opportunity for a Head of Digital, to join our team hybrid working, including on site at Coeliac UK Head Office, High Wycombe. You will join us on a full time basis. In return you will receive a competitive salary.

Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.

The Head of Digital role:

The Head of Digital is responsible for the development and oversight of Coeliac UK’s digital channels and underpinning systems. This is a combination of a strategic, technical and management role including responsibility for web, email and app in the main plus input into CRM and social media. The overall aim is to deliver a best practice digital experience for internal and external stakeholders that will support Coeliac UK’s strategy.

Key responsibilities of the Head of Digital:

• Working with the Director of Marketing & Digital to develop and lead the digital solutions across the organisation and deliver the existing road map including:
  - Completing the creation of a new website that is currently part way through being built (WordPress) and manage both internal and external stakeholders and suppliers
  - Developing, enhancing and streamlining the user experience, both for external users (eg. donors, members, health care professionals) and internal users (eg. management of workflows, CRM) spanning across the key areas of website, app, email and CRM
  - Devising a strategy for the future development of our Live Well Gluten Free app and see through the implementation with internal and external stakeholders and suppliers

• Maintaining and developing existing website until the new website is launched July 2025
• Providing best practice guidance to the organisation on digital execution, including user experience, SEO and content optimisation plus digital strategy for emails and other comms
• Providing regular and exceptional reporting on the key metrics for the digital channels, including a weekly dashboard
• Directly project managing key digital developments including testing and quality control
• Managing third party service providers ensuring value for money and compliance to SLAs
• Responding to, and troubleshoot, all digital systems issues managing supplier ticketing systems
• Monitoring website security and take responsibility for actions required for any digital security breaches
• Conducting content audits to eliminate redundant and/or duplicate information

Knowledge, Skills and Experience required for the Head of Digital:

• Experience of department or large project management, including people and budget management
• Minimum seven years’ experience in a similar role
• Minimum two years’ experience of CRM/database management
• Expert in content management systems and have extensive experience in developing user journeys, optimising user experience and delivering multi variate testing
• Good knowledge and understanding of W3C Web standards and accessibility
• Excellent general IT skills, with use of MS project, and MS Visio desirable
• Use of collaborative working portals eg monday.com; Microsoft Teams etc
• HTML/CSS and Workbooks knowledge is advantageous but not essential
• A great understanding of SEO and the impact of actions on search visibility

If you would like to be considered as our Head of Digital, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!

Hours: Full-time

Remuneration: Up to £31,500 GBP gross per annum (dependent on experience)

Duration: Permanent

Location: Based within UK-Med’s two (2) warehouses at Stockport (SK4 and SK8) including occasional visits to UK-Med’s office in Manchester.

This position is based in the UK; applicants must have the legal right to work in the UK and provide relevant documentation upon request.

Do you have significant experience in warehouse/pharmaceutical supply chain supervision. Can you use your expertise as a Warehouse Supervisor to help UK-Med deliver life-saving medical aid?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years.

As our Warehouse Supervisor, you will be responsible for all UK-Med’s medical warehouse activities and provide day to day supervision of our medical warehouse Unit 9.

You will oversee the administration and practical control of all systems and procedures to manage pharmacy, medical supplies and equipment whilst ensuring stock is maintained in accordance with MHRA regulations.

With a qualification or equivalent experience in Warehousing/Logistics/Supply Chain, or qualified as a Pharmacy Technician, you will have relevant knowledge in the distribution of medicinal products (WDA/GDP) and awareness of MHRA licencing requirements.

You will have a positive and flexible problem-solving approach and be willing, able and ready to deploy to support all UK-Med programmes and projects.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference.

How to apply

We strongly recommend that you read the Candidate Information Pack - Warehouse Supervisor - November 2024 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Your cover letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification

Applications must be submitted no later than Wednesday 4th of December 2024

Applications for work in the UK can only be accepted from people with an existing right to work in the UK.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Money & Me Navigator
Hours: Full-time, 37.5 hours per week
Contract: 12 Months
Salary: £27,596 per annum
Location: The Angel Centre, Salford M3 + Local outreach

About the Service

We know that poor mental health can make earning and managing money harder, and that worrying about money can make our mental health worse. Could you help and empower people to navigate and improve this?

Mind in Salford are looking to recruit a Money & Me Navigator to proactively identify people with mental health issues whose lives are being impacted due to financial concerns and provide support those who are less likely to come forward for support or reluctant to access mental health care due to stigma or discrimination.

You will provide one to one and/or group support, using trauma informed approaches, to empower people with mental health issues whose lives are being impacted due to financial concerns. By doing this, you will support people to become more resilient and better able to deal with problems they may have in the future.

About You and the Role

Your main duties and responsibilities will include but are not limited to:

• Manage a caseload of clients accessing one to one support, providing goal orientated support, for up to 8 weeks to help people build their skills and resilience to take control
• To set up, develop, and facilitate group sessions for people with mental health and financial problems and deliver a predetermined course
• To work with clients within Money & Me in relapse prevention and to provide waitlist initiative/holding services to clients awaiting higher interventions when required
• To follow a set programme including referring people to higher levels of intervention mental health or financial when required

The skills and knowledge that are important to us are:

• Working collaboratively with staff and volunteers
• Experience of developing a business and/or projects
• Building/maintaining good relationships
• Good organisational and management skills

Working for Mind in Salford

Mind in Salford is an independent, user focused charity providing vital services to make a positive difference to the wellbeing and mental health of local people. We represent the voice of Salford in campaigning to dispel stigma and influence political, social and cultural change around mental health.

Working for Mind in Salford you will find we put individuals first and are deeply committed to helping people struggling with their mental health get both support and respect.

We provide face to face training to enhance your knowledge of mental health and access to a learning platform with a wide range of courses in many different subject areas.

Benefits:

• You will have the opportunity for flexible working in line with the needs of the service.
• Generous holiday entitlement, which includes three days leave over Christmas and equates to 30 days per month.
• Extra day annual leave for Birthday.
• Wellbeing leave of three hours per month.

Closing Date and time for applications: Monday 2nd December 2024 at 5:00 pm
Interviews will take place on W/C 9th December 2024 at the Angel Centre, M3.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

An enhanced DBS check and comprehensive references will be required.

We welcome applications from people with disabilities and encourage those with lived experience of mental or emotional distress to apply.

No agencies please.

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.

 

Supporting the Direct Marketing Manager, you’ll play a key role in delivering growth in voluntary income through our direct marketing acquisition programme utilising a range of campaigns and products, both online and offline. Products include one-off donations, regular giving (including value-exchange/ sponsorship products) and lottery. You’ll also be responsible for the development, implementation, day to day management, evaluation, and delivery of our acquisition portfolio. 

You will be able to work in a hybrid way between home and 2 days per week at our London office.  

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

About You:

You will have experience of running effective national and regional campaigns using a variety of fundraising channels including digital, email, social media, direct mail, and telemarketing. With your good organisational and time management skills you’ll be able to meet deadlines and manage conflicting priorities under pressure. 

You will have knowledge of google analytics as well as an understanding of fundraising regulator guidance, gambling commission compliance and GDPR. 

About The Role

• Manage the delivery of acquisition campaigns from concept through to evaluation, using data and insight to drive creative and production, drawing up schedules, and managing the approval processes.
• Work alongside the Content team to research and develop acquisition products, journeys and communications, gathering information, case studies and photos for use in all direct marketing campaigns.
• Manage relationships with external agencies including media houses, designers and printers; to negotiate costs and monitor performance 
• Working collaboratively with a number of internal teams to ensure effective use of supporter profiling for delivery across a range of annual acquisition campaigns. 

Please see the job description for more detail 

About Us:

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion. 

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately about equity, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.

  We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Location: East London | Salary: £31,000 - £39,000 (depending on experience) | Full-time or Flexible Hours | Hybrid Working (3 days a week in the London office) 

A seriously rewarding and unique role to make impact for this crucially important charity as a Legacy Fundraiser. 

In this role, you'll have the opportunity to manage both legacy and in-memory giving, building relationships with supporters, creating engaging content, and developing long-term engagement strategies. The role is perfect for someone with strong fundraising experience, excellent communication skills, and a compassionate approach to supporting others.

• Key Responsibilities

  • Develop and implement the hospice’s legacy fundraising strategy.
  • Raise awareness and promote gifts in Wills through campaigns and materials.
  • Identify and cultivate relationships with free Will writing partners.
  • Create and manage legacy communications across multiple platforms.
  • Engage with supporters to encourage legacy gifts and enhance donor journeys.

• In-Memory Giving

  • Serve as the primary contact for all in-memory giving enquiries.
  • Develop and manage in-memory fundraising materials and resources.
  • Design tailored donor journeys for in-memory gifts and events.
  • Build partnerships with funeral directors to support collections and in-memory giving.
  • Create engaging content for newsletters, websites, and social media to raise awareness.

About you:

• Excellent communication and interpersonal skills, with the ability to manage sensitive conversations with compassion.
• Strong organisational skills and the ability to work independently.
• A commitment to the values and mission of the hospice.
• Self-motivated and proactive in seeking out new opportunities and building relationships.

Benefits:

• Competitive salary (£31k-£39k, depending on experience)
• Pension scheme
• Season ticket loan
• Generous annual leave
• Hybrid working opportunities

Other Information:

• This is a permanent, full-time role (35.5 hours per week) with flexibility for part-time or flexible hours.
• Hybrid working arrangement available, with the hospice located in Hackney 
• DBS clearance is required before starting.

At Bipolar UK we are passionate about improving understanding of mental health and empowering people affected by bipolar to lead their best lives.

Every month we empower 1,000 people to stay well and we plan to support many more. We offer specialist information and resources through our website, host over 80 peer support groups monthly and offer a 1-1 peer support line and moderated eCommunity. We also work with research organistions and campaign to ensure bipolar voices are heard.

The Senior Marketing Officer will work closely with the communications team, stakeholders and an external agency to develop strategic, audience-driven campaign assets and deliver an impactful and integrated awareness campaign. This role offers an exciting opportunity to make a lasting impact in mental health and improve lives across the UK.

The ideal candidate will have proven experience of developing, delivering and evaluating high-profile integrated marketing campaigns, working to tight deadlines, prioritising a high workload, together with excellent written and verbal communications skills and experience of developing a range of emotionally engaging content for multi-media channels is essential. 

Knowledge of current digital marketing trends, an understanding of SEO best practices and experience of managing complex relationships with agencies, external suppliers, funders and a wide range of internal stakeholders is also essential.

An understanding of bipolar is desirable and we welcome applications from those with lived experience of bipolar either themselves or through family and friends.

Prospectus is excited to be supporting our client with their search for a Head of Corporate Partnerships.

The organisation is a pioneering breast cancer charity committed to delivering psychological, practical and emotional support to those diagnosed with the disease throughout the UK. They also raise awareness of the importance of early detection and diagnosis through our breast health masterclasses, equipping individuals, institutions and corporates with knowledge of signs and symptoms of breast cancer.

This a permanent position, paying a salary of up to £55,000 per annum and the postholder will be working in a hybrid model in King’s Cross, London. 

The Head of Corporate Partnerships will identify and research potential corporate partners that align with the charity's mission and values. You will develop and implement strategies to approach and secure new corporate partnerships and craft tailored proposals and presentations to effectively communicate the benefits of partnering with Future Dreams.

The successful candidate will have demonstrable experience in corporate fundraising or business development preferably within the charity sector. They are looking for someone with excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Ariha Semontee at Prospectus.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. Please in the first instance share an up-to-date CV with us and should your experience be suitable, we will look to arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to finalise your formal application. We are looking forward to connecting with you soon.

This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that.  

The Fundraising team at Guy's and St Thomas' Hospitals, including Evelina London Children's Hospital and Guy's Cancer, aims to significantly increase income in the coming years through innovative fundraising initiatives. This growth will support groundbreaking research, capital projects, and essential everyday patient care. 

As the first point of contact for supporters, the Supporter Care Coordinator plays a crucial role in ensuring excellent customer service across the charity's brands. This position involves managing a diverse range of supporter inquiries through various communication channels, responding within a 48-hour timeframe to uphold the team's Service Level Agreement. The coordinator will efficiently handle a wide range of essential activities, such as donations and complaints, while maintaining accurate records in the fundraising database (Raiser’s Edge) to enhance the supporter experience. 

The ideal candidate will be adept with data management and eager to improve processes across the organization. By collaborating closely with fundraising teams and the Supporter Care Manager, the coordinator will contribute to refining systems that enhance fundraising efforts. This role emphasizes a supporter-led approach, ensuring that every interaction is handled with care, ultimately solidifying the success of the entire fundraising team. 

Customer care 

• Act as the initial contact for supporters via email, telephone, and post, providing outstanding customer service. 
• Engage with supporters consistently, kindly and with empathy to aid their stewardship, retainment and satisfaction 
• Triage and manage a diverse range of supporter inquiries, ensuring responses are provided within a 48-hour timeframe in line with service level agreements. 
• Respond and action promptly all sensitive requests updating supporter information and updating supporter’s contact preferences  
• Follow guidance from teams around campaigns and appeals and being mindful of increases in contacts and managing this efficiently 
• Ensure templated responses are kept accurate and up to date 
• Proactively seek ways to improve the supporter experience, including identifying and sharing supporter feedback 

Complaint resolution 

• Address complaints sensitively and proactively, always adhering to policies and procedures and ensuring all details are added to the fundraising database (Raiser’s Edge). 
• Escalating complaints promptly to both internal and external stakeholders to ensure resolutions can be provided within our SLA and policy 
• Contribute to the quarterly reporting exercise with compliance 

 Donor care 

• Accurately record all interactions with donors and supporters in the fundraising database (Raiser’s Edge). 
• Handle and process donations and setting up direct debits over the phone 
• Respond promptly and sensitively to donor requests such as cancelling and altering direct debits, allocating donations to special funds and updating Gift Aid information 
• Ensure all acknowledgement letters are kept up to date with accurate information and branding  
• Support the Gift Processing team to thank donors promptly within agreed timelines and ensure all communications being added to the fundraising database (Raiser’s Edge). 

Delivering processes 

• Follow step-by-step processes for managing data in MS Excel which support our database team in their imports the fundraising database (Raiser’s Edge). 
• Keep all process documentation up to date and report discrepancies to the database team 
• Writing up process documentation and occasionally training others to follow them  

Collaboration 

• Build and maintain productive relationships with fundraising teams, supporting them with posting out materials and supporter requests 
• Working closely with the Trust Engagement manager to improve the supporter experience by facilitating good working processes and event fulfilment 
• Share supporter stories and ideas related to enhancing the supporter experience with wider public fundraising and innovation team  
• Build strong relationships with the Gift Processing team to support their work in improving donor care 
• Build good working relationships with external suppliers, especially face to face fundraising agencies ensuring they meet our standards of supporter care and promptly reporting issues to the Individual Giving team 
• Supporting the events team during busier seasons and helping to manage increases in activity 
• Support the individual giving team with outbound calling as needed for specific activations  

Strategic contribution 

• Work collaboratively across the organization to align with strategic aims and ensure supporter care remains central to all activities. 
• Contributing to strategies for improving systems and processes. 
• Contribute to Supporter Care led projects as needed  
• Contribute to our Diversity, Equity and Inclusion action plan to uphold our DEI principles 

Other duties 

• Representing each charity brand on the hospital sites with stalls and events 
• Representing the charities at major events like our annual Abseil and London Marathon, assisting the events team as needed and engaging with supporters face to face to enhance their experience  
• Attending fundraising events outside of working hours  

Culture and environment 

• Stay up to date with activities of the charity and the hospital trust  
• Take responsibility for your learning, development and improvement, with support from your line manager and feedback from the wider team 
• Uphold our standards of diversity, equity and inclusion 

Essential Criteria 

• Proven experience delivering excellent customer service, managing complex priorities, and meeting service level agreements. 
• Skilled in handling sensitive inquiries and complaints with professionalism, focusing on procedures and escalation when necessary. 
• Experience working with external agencies and suppliers to ensure adherence to SLAs, escalating issues when standards are not met. 
• Strong ability to follow detailed processes quickly and accurately. 
• Demonstrated initiative in improving processes and collaborating with the team to implement changes.
• Experience managing a busy workload in a fast-paced environment, balancing priorities from internal stakeholders. 
• Excellent IT skills, particularly in using MS Office (Excel, Word) or similar  
• Experience using databases to manage customer relationships 
• Highly motivated, inquisitive, and willing to share knowledge to foster a culture of continuous improvement. 
• Comfortable with problem solving and collaborating with others to find solutions, approaching this with positivity and an interest in learning/upskilling 
• Adaptable and open to new challenges, including supporting new initiatives.  

Desirable Criteria  

• Background in an administrative or support role within a busy team. 
• Familiarity with Raiser’s Edge or similar fundraising databases.
• Knowledge of charity fundraising processes, including Gift Aid, Direct Debits, GDPR, and lottery regulations. 
• Experience working in the healthcare charity sector.
• Knowledge of supporter journeys and stewardship practices. 

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Prospectus is excited to be supporting our client with their search for a Trusts and Foundations Manager.

The organisation is a pioneering breast cancer charity committed to delivering psychological, practical and emotional support to those diagnosed with the disease throughout the UK. They also raise awareness of the importance of early detection and diagnosis through our breast health masterclasses, equipping individuals, institutions and corporates with knowledge of signs and symptoms of breast cancer.

This a permanent, part-time (0.6 or 0.8 FTE) position, paying a salary of up to £42,500 FTE per annum and the postholder will be working in a hybrid model in King’s Cross, London. 

The postholder will manage a portfolio of Trust and Foundation prospects and donors up to the £100k level and develop and maintain strong and long-standing partnerships. You will take primary responsibility for conducting and co-ordinating detailed prospect research on Trusts and Foundations that support the charity's areas of work, liaising with operations and wider fundraising teams.

The successful candidate will have proven experience of generating income from UK Trusts and Foundations along with experience in the grant application and bid-writing process and story telling. They are looking for someone with the ability to work through the fundraising cycle with donors to initiate, renew and grow gifts.

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Ariha Semontee at Prospectus.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. Please in the first instance share an up-to-date CV with us and should your experience be suitable, we will look to arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to finalise your formal application. We are looking forward to connecting with you soon.

Project Coordinator - Community Rehabilitation
£26,781 (£44,636 FTE)
Part time, 21 hours per week
Permanent contract
London based office with the option of hybrid working in the office and from home*

We are looking for a talented, self-motivated and well organised Project Coordinator to help ensure the smooth running and delivery of our Right to Rehab and Network of Exercise Professionals campaign work.

You will support the day-to-day work of one of our busy and influential areas at the Chartered Society of Physiotherapy (CSP) and coordinate progress reports, diaries, partner communications and meetings, event organisation and quarterly updates from all four UK countries.

This role is a key point of contact for Community Rehabilitation Alliance (CRA) members, CSP staff and other internal and external stakeholders on all matters related to the community rehabilitation campaign, including responding to, and triaging enquiries, providing advice, guidance and assistance.

To succeed in this role, you will need to be very organised, able to develop positive relationships with CSP colleagues and alliance members and enjoy problem solving in a fast-paced environment, using your initiative.

First class communication and administration skills with a strong team ethic are also essential, as is a successful track record of campaign, project or office management and the ability to coordinate and support work, often to tight and conflicting timescales.

To find out more about community rehabilitation and our flagship Community Rehabilitation Alliances please click here.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please click here for further information.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays (pro rata), Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from. (Remove if homeworker)

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please visit our website, via the apply button. CVs will not be accepted.

Closing date: 10am, 28th November 2024.
Interview date: w/c 6th January 2025.

NO AGENCIES