Health And Wellbeing Jobs
Location: Hybrid – the role is based in High Holborn, London with some homeworking
Salary: £54,369 - £61,339 dependent on experience
Type of contract: Permanent
Hours: Full-time or part time (minimum 0.6 FTE) will be considered for this role, please outline your preference in your covering letter
Contract start: As soon as possible
The Intensive Care National Audit & Research Centre (ICNARC) is a small, independent, nationally and internationally respected, scientific, not-for-profit organisation (c60 staff), that uses accurate data to help improve the quality of critical care through audit, research and education, conducted with and in the interests of patients and those who care for them.
About the role
This is an exciting opportunity for a Quality Assurance Manager to join an innovative and independent Clinical Trials Unit (UKCRC fully registered) and help to deliver high-quality research in a unique and challenging setting. You will be key to helping us to successfully set-up and deliver an exciting new adaptive platform trial in paediatric intensive care as well as and helping our unit adapt ahead of conducting a phase II drug trial in critically-ill adults. You will ensure best practice, identify risks and mitigation strategies enhance local Standard Operating Procedures, interpret regulatory and audit requirements and provide guidance, training and support for clinical researchers and trial teams. The post will also involve leading in audits along with preparation for MHRA inspections.
What you will need to succeed
The Applicant must have clinical research experience and experience of conducting managing, auditing or monitoring according to the principles of Good Clinical Practice. A sound knowledge of Good Clinical Practice guidelines, the UK Policy Framework for Health and Social Care Research, the Data Protection Act and the Medicines for Human Use (Clinical Trials) Regulations 2004 and its amendments is essential.
The successful candidate will have excellent interpersonal, team working and organisational skills together with a high level of attention to detail. They must be able to work independently with a strong problem-solving ability. The ability to relate to and communicate clearly, sensitively and effectively with people from a variety of professional and personal backgrounds are also essential.
What you’ll get in return
In return, you will receive salary of between £54k and £61k working for a well-established scientific organisation in the centre of London and a benefits package including:
- 25 days holiday per year, increasing with length of service;
- flexible working;
- interest-free season ticket loan;
- life assurance and wellbeing support;
- enhanced pension scheme;
- enhanced sick pay;
- enhanced maternity/adoption pay;
- employee assistance programme;
- support with further academic/professional development.
How to apply
Please read the job description for the role. The person specification sets out the skills and experience we are looking for. Apply with a cover letter (no longer than 2 sides of A4) setting out your suitability for the role and a current CV.
No agencies.
Interviews will be held on a rolling basis, and the advert will be closed early if an appointment is made prior closing date.
“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."
REF-215 611
JOB Title: Lottery Administrator
SALARY:
HOURS: Full time (36 hours per week)
LOCATION: Hybrid working (3 office / 2 home split) Sydenham Site, 51-59 Lawrie Park Road, London SE26 6DZ with occasional work at the Orpington site, Tregony Road BR6 9XA
Please note that this position includes occasional evening and weekend working.
About Us
This is a fantastic opportunity to work at a leading Hospice who aspires to a world in which all dying people and those close to them have access to care and support, whenever and wherever they need it. St Christopher’s Hospice was founded in 1967 by Dame Cicely Saunders, and became the first hospice of the modern hospice movement. We provide invaluable care and support to over 7,500 people across the five London Boroughs of Bromley, Croydon, Lambeth, Lewisham and Southwark.
The fundraising team generates more than £10m every year, around half of which comes through gifts left to the charity as legacies. We organise a programme of appeals, campaigns and events, administer our own lottery, make applications to charitable foundations, engage with local business and support individuals who give in-memory of a loved one. This is delivered by a strong employed fundraising team, supported by a number of wonderful volunteers.
Your new role
We need a dynamic, innovative and driven lottery administrator curious about data, and passionate about using data to solve problems. You will have an excellent knowledge of relational databases and be experienced in importing, selecting, analysing and validating large data sets.
Responsible for all administration of the St Christopher’s monthly lottery, you will help grow our lottery donors with accurate and efficient data entry and timely report production. Working with the Individual Giving Manager you will ensure full compliance with all Gambling Commission and other regulatory regulations.
This is an exciting time to join as you will have the opportunity to work with the wider teams to build supporter journeys to create long-term loyal supporters.
You will be a member of the Individual Giving team focusing on lottery, direct mail, committed giving and in memory donations. You’ll work closely with the wider fundraising, communications and retail teams to ensure supporter engagement is first class at all levels
Some of the main responsibilities of this role include:
- To help us grow our lottery income from £.5m to £1m, using multiple channels: face to face, telemarketing, direct mail, email and paid social.
- Work with colleagues across the fundraising team to support the development of an excellent stewardship strategy, to grow the number of regular donors and lottery players.
- To provide excellent support care to all our donors using the appropriate method of communication and in accordance with their wishes.
About you:
We are looking for an experienced administrator, capable of demonstrating great time management and with a strong team working ethic, someone who is willing to take the initiative. Solutions focused and a great team player with excellent attention to detail. Ideally you are confident, articulate, outgoing and with excellent customer service skills, and someone who can communicate empathetically when dealing with supporters.
If this sounds like you – we’d love to hear from you.
What you will get in return is a stimulating and rewarding career with an opportunity to influence and make a real difference in the way we look after our supporters. In addition, you will benefit from access to excellent training and development opportunities, a number of health and wellbeing schemes, a competitive contributory pension scheme and life assurance scheme with generous beneficiary plan. You will also have access to free on street parking nearby and an onsite staff canteen at our Sydenham site.
What you need to do now If you have a fundraising, administration or sales background and you have initiative, enthusiasm and passion for the work of a hospice please do apply for this great role.
How to apply:
- Please review the Job Description, Person Specification Criteria
- Please address the criteria in the person specification form. This information will be used to select candidates for interview.
- Closing Date: Sunday 11 August
Interview Date: Thursday 15 August
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. Our vision is a world in which all women and girls are economically equal and live their lives free of abuse and exploitation.
Economic abuse is a form of coercive and controlling behaviour: 95% of women who experience domestic abuse will experience economic abuse. It limits their choices and ability to access safety.
We work in partnership to ensure women have access to and control over their own economic resources. We focus on four strategic priorities: public education and awareness-raising; transforming professional responses; ensuring systems do not inadvertently facilitate economic abuse; and influencing policy.
Our work is led by victim-survivors of economic abuse (Experts by Experience). Their lived experience and knowledge shapes everything we do. We are always learning, and we share our expertise via a national working group and an international network of practitioners, researchers and policymakers.
Founded in 2017, we are purposeful and agile in approach. We led the successful call to recognise and define economic abuse within the UK Parliament’s Domestic Abuse Bill. This has created a framework and momentum for change. Our aim now is to ensure that policy and practice recognises economic abuse so that victim-survivors are supported to achieve economic justice and abusers are held accountable for their behaviour.
About the Compass Project
The Compass Project Coordinator will work as part of an exciting new partnership between Surviving Economic Abuse (SEA), Living Without Abuse (LWA) and RISE (Refuge, Information, Support & Education). The Compass Project seeks to develop best practice responses to economic abuse within the coordinated community response by working with local professionals to help them understand and respond to economic abuse.
About the Compass Project Coordinator role
The Compass Project Coordinator will work to:
- Act as a point of contact for stakeholders across the Project areas (Brighton & Hove, Leicester, Rutland and Leicestershire), coordinating stakeholder engagement and access to training and resources.
- Work closely with the Interim Women’s Sector Manager to coordinate and implement the Compass Project in pilot sites.
The Compass Project Coordinator will:
1. Collaborate with Compass Project Partners to:
- Support the coordination of training and dissemination of resources to professionals across the two pilot sites.
- Identify and engage with local lived experience groups and women with experience of economic abuse, ensuring inclusion of women from minoritised groups, to inform and guide our work.
- Develop and maintain key working relationships and partnerships with various stakeholders and partners across the two local sites including the facilitation of links with money and debt advice services, and local financial services.
- Support the collection of qualitative and quantitative data from the network for the purpose of project and external evaluation.
2. Facilitating access to economic abuse training and resources:
- Develop and deliver tailored training sessions on economic abuse to enable frontline workers to recognise and respond to economic abuse.
- Work with Compass Project Partners to integrate relevant economic abuse content into existing resources.
- Implement data collection processes to support the evaluation of the project.
- Ensure effective communication with the project group and coordination of activities across the two pilot sites. Promote and facilitate SEA’s established routes to support for survivors and professionals.
- Attend local VAWG/DA Network meetings in a consultative capacity as an expert for economic abuse.
- Work with the communications teams across project partners to effectively promote the project.
- Facilitate referrals for women to the Domestic and Financial Abuse Team at Lloyds Banking Group and other banks/building societies we have direct links into.
3. General Duties and Responsibilities
- As part of the Specialist Team at SEA, manage the info@ email account on a designated day.
- Represent SEA in training and presentation requests.
- Contribute to evaluation reports and presentations as required for the Compass Project.
- To contribute to the promotion of SEA and its work and uphold its behaviours and values.
- To participate and contribute to team meetings and organisational development.
- To engage in learning and take responsibility for continuous personal development.
- To comply with SEA and MAP’s policies and procedures and legal requirements, such as provisions set out in the GDPR, Health and Safety at Work Act 1974 and Equality Act 2010.
Person specification
We are looking for a domestic abuse and/or frontline community professional with an interest in developing expertise around economic abuse. In order to apply, you should have the following skills and experience:
Essential knowledge/skills/experience
- Knowledge and experience of supporting and working with victim-survivors of domestic abuse. Frontline experience of working with victim-survivors would be an advantage.
- An understanding of the coordinated community response to domestic abuse and commitment to all aspects of partnership working to improve the response.
- A strong and demonstrable interest in economic abuse.
- Experience of developing and delivering training face to face and online.
- Strong communication and engagement skills.
- Experience of safeguarding and managing risk.
- Experience of working in partnership and managing relationships with voluntary and statutory sector agencies to enable their full participation in the partnership.
- Demonstratable experience of implementing project delivery plans with a range of stakeholders, and reporting on progress and risk management.
- Ability to produce high quality documents and maintain confidentiality.
- Excellent time management and organisational skills including the ability to work under pressure and meet tight deadlines.
- Ability to work effectively as a member of a team and on own initiative.
- A commitment to the values and ethos of SEA.
Desirable knowledge/skills
- Experience of contributing to the development of resources for self-advocacy/professional practice.
Abilities
- A fast learner who can hit the ground running.
- Adaptable and a good team player.
- A positive, can-do approach.
- Resilient, with a calm, measured approach.
Additional information
- This role is home-based. A laptop and telephone are provided, and travel expenses are covered.
- The team meets approximately once a month, virtually and in various locations across the UK on a quarterly basis.
- Appointment to this role will be subject to right to work in the UK.
- Due to the nature of our work, this role will also be subject to satisfactory Disclosure and Barring Service (DBS) enhanced check and references.
What we offer
- 25 days annual leave (pro rata), plus 5 Wellbeing Days (pro rata) and Statutory Bank Holidays.
- Flexible working.
- Working from home allowance.
- 3% Employer Pension Contribution.
- Reflective practice and Employee Assistance Programme.
- The chance to be part of our highly professional, supportive team.
Application and interview
- This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
- Apply via the link to the jobs page on our website.
- Applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.
- If you have been shortlisted for interview, you will be informed by email.
- If you haven’t heard from us within three weeks of your application being submitted, please consider your application unsuccessful on this occasion.
- All posts, including remote posts, must be based in the UK.
- The deadline to submit your application is 2nd August 2024 at 1600hrs, although please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications.
- Interviews will be held throughout July and August.
Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.
The client requests no contact from agencies or media sales.
Candlelighters exists to bring light and hope to every family affected by childhood cancer across Yorkshire. Candlelighters is committed to fighting children’s cancer, improving treatment and finding cures, and in doing so is helping ordinary families who are facing extraordinary circumstances.
This wonderful charity considers itself to be one big family, and anyone touched by children’s cancer in Yorkshire is considered to be a member of that family and is able to access the charity’s varied range of support and services. This fantastic organisation is looking for a Fundraising Specialist to generate income for the charity through the implementation of a Trust Fundraising Strategy.
The Role
This is a hugely exciting time for Trust Fundraising at Candlelighters and this role provides a great opportunity for an experienced Fundraiser to develop and achieve success. Duties will include:
- Preparing compelling Trust applications
- Researching new Trust and Foundations funding opportunities
- Identifying creative ways to maximise Candlelighters appeal to Trusts
- Providing a professional and personal service to Trust funders (via on and offline channels)
- Monitoring the income and expenditure of restricted funding.
The Person
To be considered for this exciting opportunity, you should be an experienced fundraiser with a demonstrable track record of securing funding from Trusts and Foundations. You should be comfortable developing and delivery a fundraising strategy, and of setting and monitoring fundraising budgets. Creative and persuasive, you should be a good communicator with the ability to bring to life the stories of Candlelighters that make it such a unique and special place that funders to want to support.
Why Candlelighters?
Candlelighters is one big family. They live and breathe their values and stand for and what makes them who they are. 97% of staff voted this charity as a Great Place to Work, and Candlelighters was the highest ranked charity in this category! This is because, not only is Candlelighters hugely passionate about families whose life it changes every year, the charity also puts significant emphasis on staff and personal welfare. Candlelighters has a hugely reputable positive organisational culture and has a range of wellbeing initiatives that ensure all staff feel valued and respected, but also supported in their roles. These include a range if wellbeing activities including talking therapy, onsite refreshments, business coaching, support for working parents and employee discount cards to name just a few!
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Independent Living Scheme Manager
Oxford (covering two sites)
£28,254.56 plus £2,000 car allowance
Permanent
Full Time (37 Hours)
We are currently seeking a Scheme Manager to Manage two of our schemes based in Oxfordshire. The scheme consists of 40 and 20 properties and the role would be working alongside the onsite care team, who provide 24/7 care. In this key role you will deliver intensive housing management support to residents living within the scheme and liaise with the care team and external agencies to ensure that holistic support to residents is delivered to meet their needs.
This role is for 37 hours per week, and we can offer flexible working over Monday – Friday.
What you will be doing:
- Manage an Independent Living Scheme, by carrying out all intensive housing management tasks, such as income management, dealing with tenancy related issues and communicating with residents and third parties.
- Maintain thorough records of all contact with residents and support providers/professionals, using relevant systems as appropriate.
- Carry out suitability assessments, tenancy sign ups and empty homes management.
- Ensure the scheme is well managed, safe, and clean by overseeing any communal repairs, cleaning or maintenance and liaising with appropriate departments as necessary, escalating any unresolved concerns.
- Liaise with care teams and external agencies to ensure that a holistic package of support is offered to residents.
We’d love to meet someone with:
- Experience of working in a housing related role.
- Knowledge or understanding of tenancy management issues.
- Experience of managing safeguarding and anti-social behaviour cases.
- Experience of working with clients with complex needs.
- Good verbal and written communication skills and record keeping.
- Confidence to work independently and manage own workload.
- IT literate and confident in using WORD, EXCEL, OUTLOOK, TEAMS
- Experience in support planning with the ability to assess needs and risk effectively.
- A sensitive and supportive approach to the needs of customers.
Amongst what we offer you is:
- A competitive salary of £28,254.56
- 28 days holiday PLUS Bank Holidays
- A generous contributory pension scheme
- Private health care
- Free life assurance
- Access to an extensive suite of wellbeing services and tools including a digital gym.
- Opportunities for learning and development
- Retail discount scheme
Closing date: 9th August 2024
Please note the successful candidate will need to complete an enhanced DBS application.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Void Repairs Administrator
Job Type: Full-Time, Permanent
Hours: 35 hours per week (+ 5 hours paid lunch)
Salary: £23,962
Location: Office based – Derby
About Nacro:
At Nacro, we’re passionate about empowering people to build brighter futures. Through our education, housing, justice, and wellbeing services, we provide the support and guidance needed to transform lives. We offer vocational training, secure stable accommodation, and deliver essential mental health and substance abuse support, all aimed at building safer communities and creating opportunities for positive change.
Why Join Nacro?
Be a part of a team that truly makes a difference. At Nacro, your work will have a lasting impact on individuals and communities. We value innovation, dedication, and the drive to help others succeed. Here, you’ll find a supportive environment where your growth and development are prioritized.
Primary Purpose of the Role:
As a Void Repairs Administrator, you’ll play a crucial role in maintaining our properties. You’ll ensure repairs are handled efficiently, minimizing void periods and working closely with our property maintenance helpdesk team. Your efforts will directly contribute to providing safe and secure housing for those in need.
Key Responsibilities:
- Coordinate Repairs: Liaise with teams to ensure timely completion of void repairs, tracking progress meticulously.
- Record Maintenance: Maintain detailed records of void works on Nacro’s Housing System.
- Problem Solving: Tackle delays head-on, escalating issues as needed to ensure swift resolutions.
- Process Improvement: Continuously suggest and implement improvements to enhance efficiency.
- Reporting: Prepare comprehensive progress reports to keep the team informed.
- Manage Requests: Support the helpdesk to efficiently receive and raise orders for void repairs with contractors and landlords.
- Obtain Quotes: Secure quotes for higher-value works to ensure cost-effective solutions.
Experience, Knowledge, and Skills:
- Proven administrative experience, ideally in property management.
- Basic knowledge of property maintenance (training provided).
- Exceptional communication, organizational, and problem-solving skills.
- Ability to work independently, manage pressure, and prioritize effectively.
- Proficiency in Microsoft Excel and Word.
- High attention to detail and a professional telephone manner.
- Strong commitment to equality and inclusion.
Ready to Make a Difference?
Join Nacro and be a part of a team dedicated to creating lasting, positive change. Your role as a Void Repairs Administrator will be pivotal in helping us provide safe and secure housing, ultimately empowering individuals to achieve brighter futures.
If you have any questions or would like an informal chat about the role, please contact Paul Phillips - Head of Property and Asset Management at [email protected].
Apply Now to start making a difference today!
We're looking for a kind, compassionate and resilient Therapist to join our Homelessness and Complex Needs service in Brent.
£36,335.10 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
This innovative role has been created to respond to recent demands for an integrative approach into support delivery of vulnerable adults presenting a severe and enduring mental illness and/or a forensic background, at times in combination with substance misuse.
The post holder will lead on creating a therapeutically informed programme in order to develop a Psychological Informed Environment in the service.
The role would suit an experienced counsellor/psychotherapist who will lead in facilitating therapeutic groups and individual counselling /therapy for service users. On the other side provide support to the staff team in developing their psychological understanding and raising awareness in the emotional impact of working with this client group.
The Therapist will work with the service users in order to improve engagement with support services as well as providing in depth sessions with them with the desired outcome of supporting them to better manage the psychological distress and to have a clearer insight into their own emotional wellbeing.
Key information and documentation will be kept up to the required standard as expected between a therapist and a client and the post holder will adhere to all relevant legislation that governs these professional relationships.
The post holder will work flexibly across the service and will use technology were appropriate to ensure time is effectively used across the service provision.
9am- 5pm Monday-Friday
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Adopt and implement a Psychological informed Environment in the service.
To support the team in carrying out holistic assessments on appropriate support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies.
To liaise with the multi-disciplinary team working collaboratively to ensure that full information is given (in case of risk) to enable a robust assessment of service-users.
To ensure recovery focused support plans are reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences to promote recovery with an attitude of 'positive risk taking'.
To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one-to-one basis to achieve positive outcomes within a given service timeframe.
Provide structured support and guidance to other front-line staff in their area of expertise, building capacity and skills within the team, and contribute to the relevant internal specialist forum.
Lead on external relationships with Mental Health professionals, including the North and South CMHT, the Forensic Team, the EIS and the HTT, maintaining excellent relationships with them.
Develop and maintain links with key agencies and service providers in the local community.
Demonstrate a commitment to the empowerment of service-users and a strong interest in co production and promoting people's rights.
Knowledge and practical experience of using person centred tools to support recovery and development of service-users.
To lead groups and activities - offering a range of appropriate therapeutic, psycho-educational and recovery focused interactions and activities including art/dance/movement therapy
Undertake administrative work and keep accurate and comprehensive service-user records to professional standards.
To adhere to Look Ahead's Policies and Procedures.
To adhere to at least one Code of Ethics of a recognized professional body.
To participate to peer supervision groups and therapy delivery improvement groups with other Look Ahead therapists;
To engage in external clinical supervision to maintain high clinical standards
To engage in learning and development activity to increase knowledge and skills.
To advocate assertively to statutory and voluntary agencies to ensure that service-users' needs are met
To maintain good relationships with all involved professionals and agencies.
To maintain good liaison with the service-users' immediate community and family.
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Degree level qualification in counselling or psychotherapy
Minimum of 2 year's experience in working in a mental health setting or other specialist social care services
Demonstrable experience of support work with people with support needss
Desirable:
Knowledge of group therapy;
Experience of working with vulnerable adults who are undergoing a period of crisis
Bring expertise in specialist areas such as dual diagnosis, substance misuse, hoarding or therapeutic interventions.
For our full job description please visit our website.
Customer Engagement & Insight Officer / Case Handler (Complaints)
Hemel Hempstead (Hybrid/Smart Working)
Salary up to £35,212 Per Annum Plus Benefits
Temporary Fixed Term Contract, Full Time (Fixed Term Contract)
37 hours per week (Monday – Friday, Flexibility Negotiable)
Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services department.
As a crucial member of the team, your main responsibilities will be to manage complaints, ensure compliance with the Housing Ombudsman Code of Complaints, and identify areas for improvement based on feedback and customer satisfaction.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.
Other Responsibilities:
- Quality check responses before they go out to ensure consistency and in line with Thrives complaints policy.
- Identify improvements and lessons learned from feedback and monitor delivery.
- Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team.
- Updating and sharing complaints dashboards with the business to ensure complaints are responded to in timescales.
- Engage with customers directly by leading focus groups and holding customer voice events both in person and online.
- Co-ordinate customer surveys and feedback.
- Speak to customers who have complained to discuss how complaints can be resolved.
- Deliver training and feedback to the wider business on customer experience.
- Contribute to deliver Thrives customer ambition.
Requirements:
- Technical expertise in complaint management, customer service, quality assurance and the ability to write a formal response.
- Ability to role model our core behaviours, with a focus on trust and respect for everyone.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Excellent Microsoft Excel skills
- Ability to work independently and as part of a team.
- Flexible and adaptable to change.
Benefits:
Thrive’s Top 10!
- Annual Leave - 25 days per year increasing by length of service (up to 30 days)
- Buy or sell annual leave
- Generous family friendly provision
- Pension - Thrive Homes will pay double your contribution (up to 10%).
- Discretionary Bonus
- Life assurance - a payment of 3x your salary
- Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
- Virtual GP Service (available 24/7)
- Wellbeing reward scheme (earn vouchers through a health app)
- A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!
All roles at Thrive are subject to a basic DBS check.
Closing date: 29th July 2024
Interviews Dates: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About Thrive
Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.
Thrive’s Approach
Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.
Executive Assistant to Oasis Group CEO
(a charity committed to community transformation)
Permanent, full-time contract.
Salary: £37,416 per annum (Including London Weighting)
Are you an Executive Assistant or Operations Manager looking to work for a charitable organisation that is passionate about making positive change to the communities it works in? Oasis has a new opportunity for an Executive Assistant to provide high level support for our Group CEO.
Oasis Charitable Trust is a growing and fast-moving charitable organisation, a movement supporting young people and their families in 8 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full, God-given potential.
An opportunity has arisen for an organised and experienced senior-level Executive Assistant who is comfortable supporting our Group CEO and working alongside our Founder. Working as a key part of the Oasis Group Office, no two days will be the same and the pace is fast, yet the work and opportunities will be hugely rewarding.
This key role requires the successful candidate to:
· Provide support to the Group CEO in leading the Oasis family, ensuring effective governance systems and managing innovation and development
· Provide executive level in-person support to our Group CEO which may mean UK travel to meetings, media appearances and conferences.
· Collaborate with other members of the Oasis Group Office to provide general administrative support and diary management to Oasis senior leaders
· Offer wider project support when needed (e.g. events and gatherings).
This is a challenging role working with a team of inspirational and driven, high-profile change-makers. You will be well-supported by the Group CEO and Founder and will work alongside the Founder’s EA and Group Office Assistant. The successful applicant will be able to demonstrate professionalism, calmness and be an ambassador for the Oasis ethos in their day-to-day work. Working alongside the Founder and Group CEO require this role to be largely London office-based with occasional national travel.
For your expertise and commitment, Oasis can offer:
· An opportunity to work alongside people with passion and a purpose, being part of senior level meetings in media and government.
· A truly supportive network and family of staff in a motivating working environment.
· A non-contributory defined benefit pension scheme with 7% Employer contributions.
· 25 days annual leave (plus Bank Holiday), rising to 33 days over time.
· A Cycle to Work scheme and eligibility to join a cashplan healthcare scheme.
· The opportunity to be part of a movement making positive change in communities.
For further information or to apply, please go to the Oasis UK charity website.
This is a rolling recruitment campaign until a suitable candidate is found, so please submit your CV and covering letter at your earliest convenience . In your covering letter, please answer the following three questions:
1. What inspires you about this role and what is your motivation for applying?
2. Please give examples that demonstrate you have the personal qualities, experience and knowledge required for this role. As well as general administrative skills, highlight your experience servicing senior staff, Boards/Trustee meetings, your innovative/entrepreneurial flair, project work, any volunteer work and transferrable skills you can bring.
3. After researching the Oasis ethos and 9 Habits, do any of these stand out to you? How might you incorporate them in your daily work and practice?
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.
We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. The successful candidate will need to show proof of right to work in the UK. Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ambitious About Autism is a national charity for autistic children and young people. We stand with autistic children and young people, champion their rights and create opportunities. We run specialist education services, an award-winning employment programme and children and young people are at the heart of our charity's decision-making, policy work and campaigning.
We are looking for resilient, playful and passionate people to join us our Ofsted “Outstanding” TreeHouse School as a Specialist Teaching Assistant.
In this role, you will be working on a 1:1 basis with our Autistic pupils. You will provide support to pupils so that they can access the curriculum whilst also promoting their independence and self-esteem through community led activities.
Position: Specialist Teaching Assistant
School: TreeHouse School, Muswell Hill, N10 3JA
Contract Type: Full time, Permanent (Hours: 8.45am – 4.35pm)
Salary: £25,661 to £27,322 (based on experience)
About the School:
TreeHouse School is a happy and vibrant community where autistic children and young people learn and flourish. Currently, we have 100 pupils on roll aged 4- 19 years old. We provide children with the specialist, intensive and integrated support to enable them to learn, thrive and achieve. All pupils have a Primary diagnosis of autism with some that also have additional complex needs. TreeHouse School was inspected by Ofsted in 2023 and found to be "Outstanding" in all areas. We adopt a person-centred approach which ensures that the voice of the young person is at the centre of all we do.
As part of the Ambitious About Autism team, you will enjoy the following benefits:
- Term time only role (yet paid across 52 weeks)
- A competitive salary of up to £27,322 and an increase every September
- Free healthy breakfast available everyday
- We put mental health and wellbeing at the heart of everything we do; the SLT practise “compassionate leadership”
- State of the art Autism specific training including person centred approaches, positive behaviour support, medical training and understanding sensory needs
- Working with experts in the Autism industry with 1:1 meetings and training provided
- Eye test vouchers, season ticket loans and a cycle to work scheme.
- Employee Assistance Programme, to help you balance your work, family, and personal life
- Continuous professional development including access to coaching and mentoring as well as e-learning and online training courses
This is a fantastic opportunity for somebody who wants to make a difference to our autistic children, their families and the community. If you would like more information, please refer to our job description or website.
Start date: September 2024
(Please note, this role may close earlier than the end date dependent on the volume of applicants)
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification. Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
As our Public affairs lead, you will design and deliver a political engagement strategy to secure real climate commitments from the government to reduce the environmental harms of advertising including an end to high carbon ads, public space planning reforms to stop billboards blighting our communities and the introduction of demand reduction policies for aviation.
Are you keen to see bolder policies from the UK government on climate, public space, and tackling high-carbon sectors including cars and flights? We are seeking a Public affairs lead with familiarity with the UK’s political landscape who can take forward our campaigns for policy change to reduce the environmental harms of advertising and consumption of high-carbon travel, particularly aviation. We are seeking change in three principle areas:
- Tobacco-style legislation to restrict advertising for high carbon products, namely: airlines, airports, non-electric cars (especially SUVs) and fossil fuel companies
- Strengthening national planning regulations to protect our public spaces and neighbourhoods from the spread of intrusive, outdoor digital advertising screens.
- The introduction of policies to reduce demand for aviation in a fair and equitable manner, including a frequent flyer levy.
Working with others in the Possible team and our partner organisations on the Badvertising project Adfree Cities and New Weather Institute, you’ll keep on top of the latest developments in areas of sustainable transport, aviation and public space planning policies. You’ll design interventions and events for innovative policy proposals which move the ‘choice architecture’ in which we make decisions away from business-as-usual and towards an economy that puts communities, sustainability and a liveable planet first. In all this you’ll be assisted by experts in the wider Possible team and supported by a caring workplace.
Benefits
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35 hour full time work week. 0.8 FTE = 28 hours.
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Flexitime.
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33 days paid holidays including bank holidays (pro-rata) and additionally three days at Christmas when the office is shut.
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Employer pension contribution.
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Flexible working considered from day one.
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Learning and development plans and budget for all staff.
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Generous sick leave and pay, including paid time off for periods and menopause, gender affirming care, fertility treatment and disability leave.
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Good parental leave and pay and family friendly policies and practices for both parents.
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Up to one week (FTE) paid carer days.
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Paid volunteer and study leave.
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Cycle to work scheme.
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Climate Perks - paid journey days for low carbon holiday travel.
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Headspace account (mindfulness and meditation app).
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Options to work remotely abroad (role dependent).
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Employee assistance programme that includes free counselling sessions and financial advice for you and your family.
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A caring and supportive culture and lots of opportunities for team connection.
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Paid duvet days, when staff need to look after their wellbeing.
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Staff discounts on selected climate friendly opportunities.
Interested?
Read the full job advert and fill in the application pack.
Deadline: 11am Thursday 8th August 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE ROLE: Full-time (37 hours per week) - Permanent / Hybrid
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
Do you have a track record of delivering positive change within finance?
An exciting opportunity has arisen for a Head of Finance to join YMCA DownsLink Group. We are looking for a strategic thinker with strong leadership skills and a passion for delivering financial efficiency.
In this role, you will provide visible, inspiring and engaging leadership and direction to our financial strategy and management of the organisation, ensuring sustainable growth and financial health.
You will be responsible for providing strategic financial guidance to senior management, trustees, and other stakeholders, maintaining robust financial controls, optimising financial performance, and managing risks.
This role involves overseeing all financial operations, including budgeting, forecasting, reporting, and compliance, while fostering a culture of financial accountability and continuous process improvement. You will be accountable for the financial performance of the function as well as providing high quality line management support to the team.
In addition, you will be part of the Extended Leadership Team (ELT), making an active contribution to the strategic direction, planning and leadership of YMCA DownsLink Group in collaboration with the wider team. You will be pro-active in your delivery; be a role model for our values and ensure the needs of children and young people are at the centre of everything we do. You will also be part of the senior management ‘on-call’ service when required.
Hybrid role with an expectation of working three days at our office in Hove and two days working from home - Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm.
ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step.
You will already have extensive experience in a senior fiscal management role, preferably within the non-profit or housing sector.
You will have in-depth knowledge of financial regulations and compliance requirements relevant to charities and housing projects, as well as an understanding of charity accounting standards and housing finance regulations.
Experience in managing finances for housing projects, including budgeting, forecasting, and financial reporting for property-related activities is essential. You will have knowledge of the housing sector, including funding mechanisms, property management, and the challenges faced by housing charities.
In addition, you will have experience in working with senior management teams and trustees, along with demonstrated experience in leading and managing a finance team.
CLOSING DATE: Friday 2 August at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.
Successful candidates will already have the right to live and work in the UK.
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility - If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check.
The client requests no contact from agencies or media sales.
Housing Officer Opportunities / Independant Living Scheme Manager
Oxford - Kidlington
£28,254.56
Permanent
Full time (37 hours per week)
We are currently seeking a Scheme Manager to work at one of our Independent Living schemes in Kidlington, Oxford. The scheme consists of 54 properties and the role would be working alongside the onsite care team, who provide 24/7 care. In this key role you will deliver intensive housing management support to residents living within the scheme and liaise with the care team and external agencies to ensure that holistic support to residents is delivered to meet their needs.
What you will be doing:
· Manage an Independent Living Scheme, by carrying out all intensive housing management tasks, such as income management, dealing with tenancy related issues and communicating with residents and third parties.
· Maintain thorough records of all contact with residents and support providers/professionals, using relevant systems as appropriate.
· Carry out suitability assessments, tenancy sign ups and empty homes management.
· Ensure the scheme is well managed, safe, and clean by overseeing any communal repairs, cleaning or maintenance and liaising with appropriate departments as necessary, escalating any unresolved concerns.
· Liaise with care teams and external agencies to ensure that a holistic package of support is offered to residents.
We’d love to meet someone with:
· Experience of working in a housing related role.
· Knowledge or understanding of tenancy management issues.
· Experience of managing safeguarding and anti-social behaviour cases.
· Experience of working with clients with complex needs.
· Good verbal and written communication skills and record keeping.
· Confidence to work independently and manage own workload.
· IT literate and confident in using WORD, EXCEL, OUTLOOK, TEAMS
· Experience in support planning with the ability to assess needs and risk effectively.
· A sensitive and supportive approach to the needs of customers.
Amongst what we offer you is:
· A competitive salary of £28,254.56 (pro rata) £22,909 (actual).
· 28 days holiday PLUS Bank Holidays
· A generous contributory pension scheme
· Private health care
· Free life assurance
· Access to an extensive suite of wellbeing services and tools including a digital gym.
· Opportunities for learning and development
· Retail discount scheme
Please note the successful candidate will need to complete an enhanced DBS application.
Closing date: 9th August 2024
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Location: Home based with UK-wide travel, as required/on occasion
Contract details: Fixed term contract – 2 years
Salary: £32,300 – £34,000 per annum
Hours: Full-time
Directorate: Strategy, Insight and Portfolio
Reporting to: Governance Manager
We are seeking someone with a keen eye for detail and who is happy to work on their own initiative as part of a remote team. A willingness to learn, get on with the job, to question and to challenge were appropriate will be essential.
About the role:
As the Governance and Reporting Officer, you’ll play a crucial role in the relationship with a key stakeholder and our largest funder (the Home Office), ensuring the good governance and excellent reporting of progress against the HO Grant. You’ll be a great communicator, with the ability to influence, negotiate and problem solve.
- You’ll provide overall coordination of Home Office grant governance and reporting, ensuring all areas delivering under the terms of the grant are aware of reporting deadlines, providing them with the necessary support and advice in preparing progress reports.
- Supporting the production of concise, relevant and timely updates and responses for our Senior Leadership Team.
- Delivering high quality reports by ensuring a high level of accuracy and attention to detail is applied.
- Supporting the Governance Team in ensuring high standards of governance and reporting in all activities.
- Providing general administrative support to the overall grant governance process and to the Governance Manager including but not limited to checking stakeholder and key personnel availability for meetings, producing accurate minutes, records and action logs arising, coordinating company reporting to meet deadlines and reviewing documents for tone of voice, uniformity, conformity and completeness.
- Building and maintaining good working relationships with key stakeholders.
- Supporting continuous improvement of the reporting across the organisation by working with all areas of the organisation to improve the presentation, accuracy and consistency of data and reporting.
- Undertaking such other tasks as may be reasonably requested by the Governance Manager.
Full details of the role and what we are looking for can be found in the Job Description on the NFCC Website.
We are proud to be a Disability Confident employer and actively encourage applicants from under-represented groups to apply. We welcome everyone to consider being a part of the NFCC.
What you can expect:
We are people centred and focus on creating a positive and engaging working environment. Wellbeing, reward, recognition, and personal development are not just words we talk about, we put them into action daily.
We offer an enhanced annual leave allowance of 26 days plus bank holidays, Health Care Cashplan, access to an Employee Assistance Programme and support flexitime working.
How to apply:
Please complete the application form linked from the ‘apply now’ button on the NFCC Website. CV’s will NOT be accepted for this position.
Closing Date: 18th August 2024
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
ABOUT THE ROLE
We're hiring a specialist women’s refuge, Service Manager. Someone who really cares about the rights of women and their children to join our new service in West London. This role is an opportunity for a leader to support and manage a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma .
The service provides a much needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength and skill. The successful candidate will support in leading the service which spans over 3 buildings and will develop their team which consists of support mentors and children and family workers. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way.
You will the have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.
Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of a person-centred organisation!
ABOUT YOU
The successful applicant will have keen knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- It is an occupational requirement that the post holder is female
- Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.