Health and safety volunteer volunteer roles in london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You don’t need to be a healthcare expert or have all the answers.
You just need to be a good listener, show up with kindness, and be willing to offer your time.
Marie Curie is looking for caring, everyday people to join our Community Companion team. You’ll be part of something truly meaningful - offering support to people in their final stages of life, and to the loved ones around them.
What’s a Community Companion?
Being there for someone when it matters most. This might be visiting someone in their home, offering a chat and a cup of tea, swapping stories and talking about what's happening locally, or just being a calm presence.
You will never be asked to do anything you’re uncomfortable with and you will receive training and support from the Marie Curie team to support you in your Companion role. You’ll also meet a team of like-minded volunteers who are all in it for the same reason: to help others and feel connected to something bigger.
What Will You Actually Do?
- Provide emotional comfort and conversation - just being present matters.
- Share helpful information or point people to local services or resources available.
- Support family members or carers, before and after bereavement.
- Help people express their wishes for care, in their own words.
- Be a calm, steady presence in what can feel like a chaotic time.
No Medical Background Needed - Just These Qualities:
- You’re friendly, patient, and a good listener
- You’re open-minded and non-judgmental
- You’re emotionally mature and can handle sensitive topics
- You’re reliable and can commit 3 hours each week
- You’re comfortable using email and completing a short report each visit
What You’ll Get in Return:
- A sense of real purpose and the chance to make a lasting difference
- A welcoming volunteer team and a strong support network
- Ongoing training, development, and guidance
- Recognition and appreciation for the time you give
- Out-of-pocket expenses covered
Whether you’re looking to give back, build experience, or just connect with others in a more meaningful way - this is an opportunity to do something truly rewarding.
Ready to Find Out More?
Fill out our application form and we will invite you for an informal chat (online, over the phone or in-person), and walk you through the next
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Befriender
Octavia works with people affected by unemployment, ill health, social isolation or low income to connect them with opportunities for positive personal change. Our vision is to build stronger, happier and healthier communities in central and west London to help create an enriched life where we live. Please help us to do this by volunteering to befriend a member of the local community, who is isolated and vulnerable, in Westminster or Kensington and Chelsea.
Reasons to volunteer
Would you like to assist an isolated person in your local area? Would you like to provide them with the emotional support, social skills and confidence that will help them to feel happier in their everyday life?
You will know that you have helped someone to move on in their life and take part in society
Full induction, ongoing training and support. This includes training on: communication, empathy, health and safety, confidentiality and safeguarding
Opportunity to enhance your CV and to learn new skills
We are able to provide references to employers and/or further education establishments
Travel costs and out of pocket expenses reimbursed on the provision of receipts*
What would I be doing?
Meeting once a week with the person you have been matched with, in their own home or an agreed public place, at a mutually agreed time
Encourage communication on a shared interest or topic
Arrange activities and listen to your Befriendee with empathy and encouragement
On occasion you may be asked by your befriendee to accompany/escort them outside on a one to one basis or do some shopping in circumstances where they are unable to
What skills are we looking for?
Good communication skills
Understanding of empathy and the needs of people with isolation issues
Understanding of confidentiality
Able to use own initiative and work unsupervised, reliable and trustworthy
We ask that you volunteer for 1 hour per week, for a minimum of 6 months
Sounds great! How do I sign up?
When you aplply, we ask for 2 references but these do not need to be from employers. For instance, they can be character references from college tutors or support workers who know you well. We also carry out Enhanced Disclosure checks on all volunteers, but this would only happen if we both agree that Befriending is the right fit for you.
We are committed to equality and diversity and welcome applications from all sections of the community. Please contact us should you prefer to apply over the phone or via hard copy, for accessibility reasons. If you require any adjustments due to a disability (including: physical, psychological or neurological disease or disorders) in order to get the most out of your time volunteering with us, please do let us know so that we can ideally facilitate this.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a parent, grandparent or have experience of caring for children?
Do you have 2-3 hours per week to spare? Use your experience to support a family facing challenging times.
Our Home-Visiting Service supports families who are experiencing difficulties or suffering stress and who have at least one child under the age of five years.
Our aims are:
To increase the confidence and independence of the family by:
Offering support, friendship and practical assistance
Visiting families in their own homes and in their community, where the dignity and identity of each adult and child can be respected and protected
Reassuring parents that difficulties in bringing up children is not unusual and encouraging them to enjoy family life.
Developing a relationship with the family in which time can be shared and understanding can be developed. This approach is flexible to take account of different needs.
Encouraging parents’ strengths and emotional wellbeing – for the ultimate benefit of their children.
Encouraging families to widen their network of relationships, and to effectively use the support and services available within the community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.
What you will be doing
- Undertaking shop related tasks agreed with the Manager, for example:
- Selecting, sorting, and pricing donated stock.
- Chatting to customers, giving great service on the till.
- Researching valuable and vintage stock.
- Visual merchandising: creating eye-catching window and in-store displays.
- Photographing and listing items for the online shop.
The skills you need
- We ask that you are reliable and on time for your volunteering
- Full training and support is given for this role - no prior experience is required
- Happy to be part of a team and collaborate effectively with others
What's in it for you
- Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
- Access to training and development
- Grow your confidence and meet new people
- Flexible volunteering schedules that fit your lifestyle
- Free confidential support by the Retail Trust
- Possible references for future employers
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive.

The client requests no contact from agencies or media sales.
Do you want to make a real difference?
At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.
Here's why Oxfam is the perfect opportunity for you:
Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!
Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork.
Find Your Community: Meet like-minded people who share your passion for a fairer world.
Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.
Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!
What happens next?
After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do help out. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Enthusiastic, hands-on volunteers needed to help provide food to the community. A key role, you will work at the main hub of the food bank and help the food service run as smoothly as possible. An exciting opportunity to make a real, immediate impact to those in need of support.
Hours: Tuesdays and/or Thursdays, 10:00-12:30, 12.30-15:00 or 14:45-17:00.
Book shifts to suit your own schedule!
Location: St Michaels Church Hall, 37 Bounds Green Rd, London, N22 8SD
About Bounds Green Food Bank:
Open since June 2020, we serve over 1,500 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in a crisis situation where they need assistance to feed themselves and their families.
The role:
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Help with setting up the food service and replenishing goods when needed, including decanting and repacking items.
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Warmly welcome guests, serving them the appropriate number of items depending on their household size and needs.
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Follow food bank policies including Health and Safety procedures e.g. wearing gloves when handling fresh food and lifting boxes safely.
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Keep the hall tidy throughout the food service e.g. tidying away boxes and neatly restocking items.
Person specification:
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Patient and flexible
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A team player
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Understands and is sensitive to the challenges and difficulties faced by guests accessing the food bank e.g. food and fuel poverty, feelings of shame and embarrassment, language barriers.
Benefits:
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Flexible - book shifts to suit your own schedule!
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Give back to the community - one of the NHS’ 5 Ways to Wellbeing!
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Gain access to free workshops for volunteers and upskill on a range of topics (conflict resolution, mental health first aid, arts and crafts, and more)
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Join free social events for volunteers (such as picnics, walks, games nights and celebration events)
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Gain a sense of community and meet the huge team of volunteers
Please make sure you have included your name, email and phone number!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
URBAN YOUTH - VOLUNTEER WITH US!
New Start-Up - New Beginning - Endless Opportunities
We're looking for organised and enthusiastic individuals to join us at Urban Youth as a Volunteer in a Remote Role, supporting our Back Office functions, where you will play a crucial role in supporting our mission to make a meaningful impact on young people’s lives across London.
What Help We Need?
1. Administration
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Keeping accurate records of participants and activities.
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Managing schedules for events, sessions, and staff/volunteers.
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Preparing budgets and monitoring expenses.
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Maintaining compliance with legal and regulatory standards.
2. Human Resources or Volunteer Coordination
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Recruitment and training of volunteers.
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Managing HR-related documentation (e.g., agreements, DBS checks, policies).
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Providing ongoing support and development for team members.
3. Training and Development
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Offering youth work training to ensure volunteers understand best practices in working with young people.
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Delivering workshops on communication, conflict resolution, code of conduct and safeguarding.
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Providing continuous learning opportunities, such as leadership and mentoring programmes.
4. Marketing and Communications
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Promoting Urban Youth through social media, newsletters, and local partnerships.
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Designing materials (flyers, posters, etc.) to attract members and supporters.
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Maintaining our website to communicate our mission, events, and achievements.
5. Fundraising and Finance
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Sourcing grants and donations.
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Organising fundraising events.
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Keeping financial records and preparing annual reports for donors and stakeholders.
6. Technology and Data Management
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Implementing software for participant tracking, event management, and communication.
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Maintaining a secure database for storing sensitive information.
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Using tools to measure impact and generate reports.
7. Safeguarding
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Developing policies to ensure the safety of young people in our care.
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Training volunteers on safeguarding practices.
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Conducting regular risk assessments.
8. Operational Support
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Managing physical spaces, equipment, and supplies.
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Ensuring facilities meet health and safety standards.
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Establishing contingency plans for unexpected challenges.
We're Urban Youth
Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.
JOIN US AT URBAN YOUTH
Get Involved | Discover YOUR Path | Shape YOUR Destiny
Do you want to make a real difference?
At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.
By undertaking this role you will be enabling the shop to open for trading and close up, supervise and lead other volunteers in undertaking tasks and duties that enable the smooth running of the shop, and support the management team in task management.
Here's why Oxfam is the perfect opportunity for you:
Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!
Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as supervising a team, customer service, and teamwork.
Find Your Community: Meet like-minded people who share your passion for a fairer world.
Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.
Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!
What happens next?
After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.
An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer must be a fully qualified Dietitian or Nutritional Therapist and have training and/or experience working with individuals with eating disorders.
Activities
- Supporting the nutritional needs of young women with health issues on a limited budget.
- Providing support with meal planning, cooking skills, food safety, and day-to-day problem solving around food and eating.
- Providing wisdom and accurate nutrition education around healthy eating for the individual.
Qualifications/ Experience
- Must be a fully qualified Dietitian or Nutritional Therapist.
- As many of the residents have eating disorders it is essential for the volunteer to have training and/or clinical experience working with individuals with eating disorders.
- Must have professional liability insurance and be a member of a professional body ie. HCPC, BANT
- This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS
Commitment
This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. We recommend weekly one-to-one sessions for a minimum of 3 months.
Support
- Volunteers receive a thorough induction and have access to any relevant in-house and external training
- Reasonable travel and lunch expenses will be reimbursed
- The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer befrienders offer the older, housebound people in our community a chance to connect socially, have a cup of tea, and a chat. Could you be a much-needed social visitor to one of them this year? Training and support is provided. Time and Talents is a welcoming community space and volunteering with us provides fantastic opportunities to connect with your community, build your skills, and even make new friends! We provide induction, training and continuous support, alongside opportunities to meet other volunteers. We work hard to match you with a Befriendee who matches with your availability, personality, and ideally lives walking distance from you within Southwark!
In the first instance, please get in touch here and we will send you our online application form!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Our volunteers come from all walks of life and have a wide range of experience and motivations. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
We are looking for a handyperson to be able to help us with general maintenance tasks in our London West safehouse. Tasks will include activities such as installing shelving, putting together flatpack furniture, painting, gardening etc.
We are looking for a Volunteer Handyperson to help support us with maintenance of our safehouse.
Tasks will include:
· Lifting, carrying, and transporting items in a safe manner
· General handyperson tasks such as installing shelving, putting together flatpack furniture, painting etc.
· General maintenance tasks
· Sharing knowledge of general maintenance with service users to empower them to use new skills going forward
· Only complete tasks that are you able or qualified to complete
· Maintain health and safety at all times
· Showing awareness of service users’ varying physical and mental well-being needs
· To provide feedback and safeguarding concerns to Local Coordinator - reporting any observations or concerns in a timely manner
· To take part in regular supervision and support
· To regularly attend volunteer or staff meetings
· To attend training as and when required including health and safety, boundaries, safeguarding, manual handling and confidentiality
To work within agreed professional boundaries at all times
To provide a safe and non-judgmental environment that promotes the core values and ethos of the Trust, in accordance with the Medaille Trust Policy, Data Protection Act, and Health and Safety Regulations
The role would suit someone who is friendly, kind, empathetic and non-judgemental. As well as someone who is physically fit to be able to lift and carry heavy objects. This position is rewarding and will be making an immediate difference in supporting and empowering clients.
This role requires maturity, and an ability to engage with people in a trauma informed way, while working alongside staff members in line with agreed procedures and systems.
· Volunteers must be at least 18 years old
· Volunteers must have experience or qualifications in maintenance related skills
· Volunteers will need to have a good standard of spoken and written English
· Be computer literate to be able to complete any online training
· Ability to maintain confidentiality is essential
· Volunteers to have knowledge and understanding of human trafficking issues or willingness to learn
· Knowledge of mental health issues and the challenges faced or a willingness to learn
· An understanding of the importance of professional boundaries in the role
Please apply via application form on our website.
An enhanced DBS check is required for this role, which we will arrange.
Medaille Trust's mission is to provide refuge & freedom from modern slavery. One of UK's leading providers of support for survivors of modern slavery.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Volunteer
Thank you for your interest to become a Fundraising Volunteer at Cats Protection!
Our vision is a society where every cat has their best possible life because they are protected, cared for and understood by everyone.
We are a movement of people championing the welfare of cats. We lead society in a richer understanding of all cats and care for those that need our help.
Our Purpose is to to help people see the world through cats’ eyes
Our brand new Community Fundraising Hub is here to support you in this role, so there's never been a better time to get involved!
A bit about this role:
As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.
As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!
What can you expect to be doing?
As a flexible role, you have the choice to be involved in the following:
- face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.
- online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.
- bringing new ideas! We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.
- engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.
What are the benefits to you and the cats?
You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of volunteers. Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.
We're looking for someone with:
- Sympathetic to cats and our values
- Happy to be part of a team of dedicated volunteers and employees.
- Flexible and adaptable to different events/activities
- Open to new ideas and ways of fundraising
Time expectation
This role is very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.
Applicants will be required to complete an application form and provide two references.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Do you want to make a real difference?
At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.
Here's why Oxfam is the perfect opportunity for you:
Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!
Increase Your Skills: Gain valuable retail experience you can add to your CV, such as merchandising, customer service, and teamwork.
Find Your Community: Meet like-minded people who share your passion for a fairer world.
Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.
Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!
What happens next?
After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The HMSA is a small and dynamic charity that helps those living with hypermobility syndromes (and carers and families) to be independent and live well. We also provide education for professionals in social care, health, teaching and local authority employees. We have big plans to expand our offer to our members and professionals, as well as raise the profile of the charity and hypermobility syndromes. We are seeking to appoint up to 2 new trustees. Recognising that most people with these conditions present and are supported in primary care, we are particularly keen to recruit someone with a background in Primary Care to help us develop our plans. We are also interested to hear from anyone with experience of strengthening social media channels and comms, especially within a small charity setting.
The Trustee role involves:
- Preparing for and attending quarterly board meetings – 2 hours in the evening or a half day on a Saturday (half online/half in person if possible). The in person meetings are likely to be in central London.
- Providing support/guidance to the other Trustees, the CEO as well as staff/volunteer team. This may include small group working in between Board meetings.
- You may also be asked to participate in sub-committees as required.
- Developing and supporting our Clinical Advisory Group and/or Comms work
- Promoting the HMSA to primary care and other health and social care professionals or other relevant external audiences.
In addition, there may-be other events such as volunteer/staff/member meetings or conferences that would be useful to have Trustee support
Please submit your CV and a cover letter (max 2 pages). Please include the following in your cover letter:
-Why you are interested in the trustee role at the Hypermobility Syndromes Association
-Outline the relevant experience and skills that you bring to the role as Trustee
Support those living with hypermobility syndromes (and carers/families) to be independent and live well.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.




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