Head Of Supporter Development Jobs in Central London, Greater London
Project Lead
Job reference: REQ001448
Salary: £37,000 to £41,000 per annum
Contractual hours: 37.5
Basis: Full Time
Region: London
Closing date: 8 July 2024 at midnight
Interview dates scheduled for 18 July 2024
The Role
As Project Lead for United Learning, you have the opportunity to make a difference on a large scale.
In this role you will have two key responsibilities – to ensure the successful delivery of our group wide stakeholder surveys (to pupils, staff and parents) and to support with organisation-wide performance management. This role provides a unique opportunity to work with teams across United Learning’s central office and with schools.
You will ensure the successful delivery of our surveys programme including working with our partner, Edurio, to manage all aspects of technical set up and supporting schools to ensure they are prepared to deliver these surveys locally. You will shape and oversee the delivery of analysis based on survey results to ensure we are using this data to inform priority areas and improvements. You will look for ways to improve the set-up processes as well as how we use the data derived from the surveys.
Supporting with performance management you will monitor progress against our five-year strategy, annual plans and group wide KPIs, providing timely management information to our Executive Board and Trustees to ensure they are aware of key issues and have visibility of progress towards our strategic objectives.
As part of Strategy and Performance you will also have the opportunity to be involved in projects outside these main areas of responsibility.
You will be based in our London office, with occasional travel to other office and school locations. United Learning is happy to consider requests for flexible working, including hybrid home/office working.
About You
We are seeking someone with experience or an interest in strategic planning and performance management in complex organisations. You will have the ability to work with a range of stakeholders, be adaptable to change and work well under pressure. You will be able to present complex data and information clearly to others and in a way that aids decision-making.
You will have the ability to work through complex projects methodically, have an excellent eye for detail and be capable of managing competing demands. Formal project management experience would be an advantage.
This role would suit a candidate who takes satisfaction from improving processes year on year with the curiosity to try new ways of working to bring about improvements and efficiencies.
If you are interested in joining a team that is committed to making a real difference to children and young people and meet the person specification, we would very much like to hear from you. We are open to offering the role as a secondment and are particularly keen to receive applications from individuals from backgrounds typically under-represented in the education sector.
United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England.
Central Office staff work closely with schools, offering a wealth of expertise to underpin schools' own knowledge. Our specialist departments, including HR, finance, technology, strategy and performance, estates, and marketing, work alongside dedicated school improvement teams. By joining us, you will provide ongoing support to schools, ultimately improving the outcomes of our pupils.
United Learning is committed to safeguarding and promoting the welfare of all children and young people and expects all staff and volunteers to share this commitment. All positions are subject to an Enhanced Disclosure and Barring check from the Disclosure and Barring Service (DBS) and shortlisted candidates will be subject to an online check.
Rewards and Benefits:
· Competitive salary.
· Contributory pension scheme.
· 26 days holiday
· Occupational sick pay, protecting you and your family.
· Competitive maternity, paternity, and adoption benefits.
· Extensive range of employee benefits through our partner Perkbox.
· Continuous Professional Development options that will be tailored to your needs.
· A supportive team across the country.
We are open to requests for flexible or part-time working; and we encourage open and regular conversations about work-life balance.
Further information
For an informal conversation about this opportunity, please contact Sarah Smith, Head of Performance. Please click on the apply link for full email address.
United Learning comprises: UCST (Registered in England No: 2780748. Charity No. 1016538) and ULT (Registered in England No. 4439859. An Exempt Charity). Companies limited by guarantee. VAT number 834 8515 12. Registered address: United Learning, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB.
Are you considering entering a career in law, having a strong passion for social justice? We are recruiting a Legal Assistant to provide administrative and legal support to PILC’s Gypsy and Traveller Legal Advice project which aims to defend and promote the rights of gypsies and travellers to pursue a nomadic way of life. You will assist our Supervising Solicitor, an expert in gypsy and traveller law, who has represented this underprivileged community over the last 15 years. As well as working on client files, you will liaise with the Legal Aid Agency to ensure their cases receive public funding, making sure documentation is prepared for court hearings, and arranging for experts and other participants to take part in proceedings.
Ideally you will be available to join us from the beginning of September to benefit from a full introduction by the incumbent.
Since becoming independent in 2019, PILC has gone from strength to strength by carefully expanding our strategic priorities and project areas. Our team is growing and currently made up of 17 staff working from our modern offices in Cambridge Heath, E2.
PILC exists to challenge systemic injustice through legal representation, strategic litigation, research and legal education.
The client requests no contact from agencies or media sales.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.
We are looking for a CRM Developer to work collaboratively with the Head of Business Intelligence, the Database and Analysis lead and other teams within Scope in delivering a best in class CRM.
Fixed term 12 months, 35 hours per week
Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with flexibility to work from the office and from home.
The role
As our CRM Developer, you will act as one of Scope’s technical leads, primarily responsible for configuring and developing our Dynamics 365 estate over time. This role is crucial in shaping CRM systems solutions architecture and design, collaborating closely with the Business Intelligence team to enhance our systems and contribute to the wider Dynamics strategy.
As a CRM Developer, you will:
- Be the go-to expert for Dynamics CRM, solving problems and helping others.
- Work with the business team to find and implement the best solutions.
- Improve the system to make it faster and more stable.
- Turn ideas into new features and update the system every month.
- Review changes and fix any issues with the CRM system.
- Manage the data coming into the system and keep everything organised.
- Stay updated with new features in Dynamics 365 and add them as needed.
- Write and update guides and documents.
- Make sure the system follows company rules.
- Lead projects and help train the team.
- Do other tasks as needed.
- Create support materials and technical documentation for IT and Database teams.
- Ensure system compliance with company policies and standards.
- Stay current with Microsoft Dynamics 365 updates and incorporate necessary changes.
- Lead project initiatives and provide training and support in collaboration with the Business Intelligence team.
- Perform other tasks as assigned within the scope of the role.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description on our website.
About you
To be successful in this role we are looking for someone who has:
- A Microsoft certification in Dynamics 365
- Experience with Power Apps, Power Platform, Power Pages, Customer Voice, and the basics and main features of Dynamics 365
- Experience customizing Dynamics 365 and understanding databases and cloud services
- Experience with moving and connecting data using tools like SSIS, Power Automate, REST APIs, and Azure Data Factory
- Experience in checking and testing the quality of work
- Familiarity with project tools like Visio, JIRA, and Azure DevOps
- Knowledge of Microsoft programs like Office 365, SSRS, SSIS, and SharePoint
- Experience with Azure DevOps, SQL Server, JSON, Python, R, and process control tools
- Experience with MS Power Platform (PowerApps, Power Automate)
- Experience helping users or managing a support desk
- Strong skills in Excel
- Ability to explain technical ideas in a simple way
- Problem-solving skills for data issues
- Experience hiring, managing, and developing team members according to company policies
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Job Title: Sales Assistant – Garden Room
Period: Permanent
Hours: 1 day per week (Wednesday – Friday), 7 hours excluding breaks, some weekends and evenings
Salary: £24,000 per year pro rata
Reports to: Retail Manager
Place of work: The Exchange, Erith DA8 1RA
How to apply: The application pack with details on how to apply is also available from the 'Join Staff Team' page on our website.
About the role
The Exchange is looking for an enthusiastic and hard-working Sales Assistant with a flair for customer service, and a passion for plants, craft and people. This is an exciting new opportunity to help support our Retail Manager in establishing The Garden Room as a vibrant, successful and welcoming space for retail, selling homeware and gifts; craft and garden supplies and tools; plants and plant care products; and some fashion, fragrance and cosmetics. The Garden Room acts as the main entrance into The Exchange, and so the Sales Assistant will be expected to be able to talk confidently about the wider organisation and its work. The space is also used for workshops, focusing on the interconnection between craft and gardens.
Principle Duties:
Please note: the ‘principal duties and responsibilities’ outlined below are not exhaustive. Other tasks and duties consistent with the role may be assigned.
- Sales: Maximise sales within our retail space, The Garden Room, by assisting with the day-to-day running of the shop, ensuring it is always well presented, welcoming and secure.
- Customer Service: Provide exceptional service to visitors and customers, providing information about The Garden Room and our retail offering as well as the organisation, its ethos, our programme and events.
- Plant Care: Basic care of the plants within The Garden Room and elsewhere in The Exchange.
- Ambassador: Be a positive ambassador of The Exchange, supporting the organisation and its work within the community.
Responsibilities:
- Provide excellent customer service in The Garden Room, answering queries and giving general assistance in a warm and friendly manner to ensure a positive visitor/customer experience, and to encourage repeat visits.
- Talk confidently about the wider work of The Exchange, including our history, ethos and our events/programme.
- Ensure the smooth operational running of The Garden Room.
- Till and cash handling, processing transactions on the till system, packaging and gift wrapping any purchases as required.
- Process online purchases by selecting stock, packing for postage and arranging dispatch.
- Inform customers about stock availability and gathering product feedback.
- Respond to email and in-person queries from customers in a timely and professional manner.
- Occasionally serve drinks and snacks from The Garden Room where we sell a small selection of chilled bottled and canned drinks for consumption on The Exchange premises.
- Manage stock levels, preventing theft, and keeping the store clean and organised.
- Ensure that available stock is visible and is visually appealing.
- Maintain stock levels and visual standards of the drinks and snacks available to purchase from The Garden Room.
- Provide basic care instructions to customers purchasing plants.
- Operate within rigorous H&S and security frameworks, including taking responsibility for opening and closing tills, and final retail space checks.
- Assist with general housekeeping duties as assigned.
Personal specification:
Essential:
- Friendly and approachable with excellent customer service and ‘front of house’ skills.
- Motivated with an eye for detail and a desire to achieve high standards.
- Confident, calm approach to working within a busy environment balancing multiple demands.
- Excellent communication, listening, diplomacy and problem-solving skills.
- Evidence of positive and effective working with colleagues to achieve shared objectives.
- High level of written and verbal English communication skills.
- Reliable and highly organised with initiative and strong time management efficiency.
- Ability to work occasional weekends and evenings dependent the needs of the operation.
- The right to live and work in the United Kingdom.
Desirable:
- Working in an arts and culture / community / heritage environment.
How to apply:
The application pack with details on how to apply is also available from the 'Join Staff Team' page on our website.
Deadline for applications: Sunday 14 July
Interviews scheduled for: Thursday 18 July
Our mission is to reinvigorate the Old Library in Erith as a community-built space and create a centre for craft, opportunity and local growth.
The client requests no contact from agencies or media sales.