Head Of Support Services Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote working covering Greater London and Maidstone
Hours: Full time 35 hours per week
At Help for Heroes, we help the Armed Forces community live well after service.
Life can be tough when a military career comes to an end, especially if it has been cut short by illness or injury. Overnight, people lose not only their job, but also a support network that is like family. There are many ways we help veterans, their relatives, serving personnel, and people who worked alongside the UK military. We help people with their physical and mental health needs, and a range of welfare issues. Our support gives people the skills, confidence and knowledge to make a success of life after service.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a Veterans Clinical Advisor to join our team.
Please see below for more information on what just might be your future role.
About You
Are you a committed, Registered Band 7 Nurse with management experience looking to expand your skills and have the opportunity to work with military veterans? If you have an understanding of and empathy with the requirements of veterans and their families, you could contribute your skills and experience to improve our beneficiaries’ quality of life.
About the Role
As a Veterans Clinical Advisor you will:
- Act as the single initial point of contact between the with the resultant long-term health issues, and the NHS, integrating Help for Heroes input to the medical pathway with the Recovery MDT process.
- Where appropriate develop and coordinate a Veterans Injury Clinic alongside the NHS.
- Provide Clinical advice and support to the veterans, their families/support network and Help for Heroes staff.
Please see job description below for more details about the role.
About the Team
You will be joining the clinical team at Help For Heroes to provide community based input to wounded, injured and sick armed forces veterans. We are resourceful in finding ways to deliver what is right and fair for our beneficiaries in the healthcare domain. Our aim is to champion the wounded, injured and sick as they transition to civilian life and to do this as one team of OTs and Veterans Clinical Liaisons (VCLs). If you feel that you could join a team that is excited, confident and ready for tomorrow’s challenges this may be role for you.
The client requests no contact from agencies or media sales.
Join our retail team as an Assistant Shop Manager at our Dorking shop and support the Shop Manager to maximise shop profit by achieving budgeted income, controlling shop expenditure in line with the shop's budget, and by recruiting and retaining a motivated team of volunteers. You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.
Income generation
- To support the Shop Manager to manage the Retail budget to achieve agreed targets:
- Help maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
- Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
- Achieve the shops additional fundraising activities i.e., Christmas appeal sales targets through involving the shops team.
- Maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
- Managing the stock levels of bought in/new goods, to include ordering of more stock as and when necessary.
- Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
- Source links with local communities to promote Retail in the community via media and other sources.
- Role involves a degree of manual handling in the sorting and lifting of stock.
- Job Purpose
- Job Description
- Duties and Responsibilities
Administration and compliance
- To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Lottery and all other legal or statutory requirements:
- Assist in controlling shop expenditure through effective cost control of weekly expenses.
- Ensure minimum losses of both stock and cash by following bank and till procedures and safeguarding the property of The Children’s Trust at all times.
- Adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Lottery.
- Complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
- Embrace the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
- Timely efficient responses to requests for information including voice and email messages.
- To fulfil any other agreed duties that may at times be reasonably required.
Personnel and Training
- To support the Shop Manager to ensure the Shop’s team are recruited, retained and developed:
- Led by the Shop Manager - provides positive, visible and proactive leadership to the Shops team.
- Assist in managing all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
- Deputise and be accountable for all Shop Manager duties as and when necessary, in their absence due to sickness, holiday or recruitment.
- Assist the Shop Manager to recruit, induct, support, train and retain team of shop volunteers.
- Attend where appropriate, training courses relevant to the development of the role and Retail Sales meetings if required and cascade information to team as appropriate.
- Assist at other shops if requested and where reasonable.
- Carry out duties in accordance with Trust #Promises.
Customer Service
- To ensure customer care and quality of service.
- Provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
- Support other shops and fundraising colleagues as and when necessary.
The client requests no contact from agencies or media sales.
We are looking for a new team member to provide full administrative and programme support to the Employment & Careers team. The role will involve supporting the team in the day to day running of the service including the preparation of contract documentation (such as registration forms, as well as specified supporting evidence: ID proofs, Proofs of Address etc.) for submission to funding partners, uploading data spreadsheets and CMS systems, and supporting the team with promotion, outreach and engagement of our services. This includes conducting follow-ups and answering queries (by phone, email and in person) from both current and prospective participants on the programmes being delivered by High Trees. They will also be responsible for the preparation of finance related performance evidence for monthly/quarterly submission.
The successful applicant will have experience of providing efficient administrative support, be very organised and able to work to deadlines while maintaining a high level of attention to detail. Must also be flexible and excited about being at the heart of a small but fast paced team which is committed to providing an excellent service to High Trees’ users.
Benefits of working at High Trees
- 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
- Enhanced maternity/paternity/adoption leave after 2 years’ service
- Save money off a new bike with the Cycle to Work scheme
- Up to 7% contribution to the staff pension scheme
- 24/7 Employee Support Line
- Clear pay structure with yearly increments (based on performance)
- Annual Staff away day
- Premium eye-care vouchers through Specsavers and season ticket loans
Connecting with people and communities to strengthen skills and build stronger voices.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Plumber to join our Estates Team. This role will require the successful candidate to use their vast experience, skill, and knowledge from previous roles to deliver exceptional plumbing services to the estate, ensuring the efficient operation and safety of all electrical systems and associated items in compliance with current standards and regulations.
Staff benefits include shuttle bus, and more… Read more below
Role Requirements
Reporting to the Senior Engineer, the Plumber will use their vast experience, skill, and knowledge from previous roles to deliver exceptional plumbing services to the estate, ensuring the efficient operation and safety of all electrical systems and associated items in compliance with current standards and regulations.
Ensuring requirements of Children, young people, parents, staff and visitors are met at all times the role will be responsible for carrying out planned maintenance tasks in accordance with the planned maintenance schedule and also for installation, investigation, diagnosis and fault finding on a wide range of engineering plant and equipment, including, but not limited to heating and hot water systems, hot and cold-water services, air conditioning, air handling and ventilation equipment, drainage and rainwater system and control systems. To add variety to your day, you'll also be assigned other duties through the help desk. These tasks will diversify your workload and ensure your role remains dynamic and engaging.
Provide and receive routine and complex information to inform colleagues and other personnel. Be knowledgeable and conversant with technical issues and communicate and explain those to colleagues.
The role holder will assist in the supervision and monitoring of maintenance work carried out by contracts ensuring at all times their own work and that is contractors is within the statutory guidelines the role will ensure a quality customer service and delivery of outcomes within expected SLAs.
The role holder will participate in a 7-day shift rota and out of hours call out to ensure a 24/7 coverage of the estate.
Interview Date: 24th & 25th October 2024
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Post: Projects & Engagement Worker
Responsible to: Director
Salary: £27,344 FTE (NJC Scale 6, point 18)
Actual salary £14,583.47 (20 hours pro rata)
Hours: 20 hours (over 3 days per week)
Holidays: 24 days per year pro rata
Pension: 5 % Employer and 3% Employee contribution.
Fixed term contract: 12 months from date of start, continuation subject to funding.
Main purpose of the post:
• To work alongside SLDAS full time Project and Engagement worker to develop and grow the outreach service.
• To work as part of a specialist team providing high-quality direct casework support, advice, information and advocacy to survivors of DA.
• To provide access to a full range of services for women from all communities, through the delivery of outreach sessions in discreet local venues by using creative and engaging methods with women from local communities concerned about the issues of domestic abuse and violence against Women & Girls for evaluation and development of SLDAS services and programmes.
See Job Description/Person Specification for further details.
Women from Black, Asian or other ethnic minority communities, those with disabilities and long-term health conditions and women with lived experience are encouraged to apply.
We have committed to ensuring that disabled, or Black, Asian or ethnic minority candidates have the opportunities to fulfil their potential and realise their aspirations. We operate a guaranteed interview scheme for disabled, or Black, Asian or ethnic minority candidates who meet the minimum criteria for the job role in order to diversify our team and represent the community we serve.
If you are interested in applying for any of the above posts please see attached information pack and application forms.
Closing date: Sunday 29th September 2024 by 5pm.
Interviews: Week commencing 14th October 2024
Due to the specialist nature of the work, All posts are designated to women only, permitted under Schedule 9, Part 1, of the Equality Act 2010.
Additional Information: DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
Applicants must be eligible to work in the UK.
Job Title: Database & Insight Manager- VAC107
Working Hours: 37.50 per week (Flexible and part-time working offered by agreement)
Salary: £40,000 per annum
Contract: Permanent
Deadline: Wednesday, 9 October 2024
Telephone Screening: Ongoing
Interviews to take place: Wednesday, 16 October 2024
Location: Leeds with flexibility to work from home
Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees? Do you have a keen passion for all things data related and experience in manipulating and processing complex data sources? If so, we want to speak to you.
Leeds Hospitals Charity
Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.
People are central to everything we do at the Charity. Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.
The Role
Reporting to the Head of Individual Giving, the Database and Insight Manager role will help to continue to transform the way the Charity uses data to make decisions and support our fundraising strategy.
The post holder will directly manage a team of 3 and will be responsible for ensuring the CRM is kept up to date and accurate as well as providing the Charity with the best possible insight, tracking, recording, and processing of all supporter interactions.
The person will:
· Develop and provide robust, high quality and insightful KPI reports, dashboards and analysis for each area of the charity.
· Inform and update the Head of Individual Giving and Director of Fundraising on response patterns, donor profiles and trends within our database, providing insightful and accurate data to underpin strategic fundraising decision making and informing marketing campaigns.
· Work closely with the Supporter Care Manager/Supporter Care Team on projects and initiatives that will help with loyalty, retention and engagement of our supporters.
· Lead on fundraising wide data product development and take responsibility for data protection compliance/GDPR, in collaboration with the Head of Individual Giving and Governance Team.
· Document and set approaches to manage change and improvement of data capture processes across the teams.
· Lead on new projects relational to our data and processes such as data retention schedules and improvement of existing and new automations.
The successful candidate will:
· Have experience in managing and leading a team.
· Be able to manipulate and process complex data sources, analysing supporter data.
· Have proven experience of gathering and analysing data, extrapolating meaningful insights and producing recommendations.
· Have strong analytical skills, with the ability to interpret results and draw conclusions and high-quality analysis.
· Have good knowledge of Excel including formulae, pivot tables and graphs.
For more details on the charity and role, please visit our website.
Benefits:
· 27 days holiday a year plus bank holidays with the option to buy additional holiday
· Flexible and Hybrid Working
· Volunteer Days
· Unlimited access to our online Learning & Development Portal
· Line Management Training Programme
· Pension scheme- 5% employer contribution
· Annual pay review
· Health & Wellbeing support including:
o access to an Employee Assistance Programmes and trained Mental Health First Aiders
· Life Insurance Protection
· Cyclescheme
· Car Lease Scheme
· NHS Blue Light Card and Discounts
As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.
Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Asset Management
We are looking for an experienced and dynamic Head of Asset Management to provide strategic leadership and ensuring statutory compliance across the property portfolio.
Join a leading charity in Sussex committed to maintaining the highest standards in its housing stock, as well as its leasing arrangements with private landlords and partners for clients and tenants.
Position: Head of Asset Management
Location: Brighton based and some hybrid working
Salary: £59,527 per annum plus £1,218 car allowance
Hours: 37 hours per week (Monday – Friday)
Contract: Permanent
Closing Date: Monday 7 October 2024. We reserve the right to close this vacancy early if we receive sufficient applicants for the role
About the Role
Promoting a fantastic people culture and value driven service, you will ensure the Asset Management strategy supports the strategic objectives and enables continuous improvement, performance and best value in making the best use of the asset base in the delivery of services for clients and tenants.
Using your professional, strategic, analytical and date driven skills, you will ensure that the organisation is a leading provider of services to vulnerable clients/tenant groups in line with values and responsibilities as a Registered Social Landlord.
The Head of Asset Management will have a lead responsibility for stock appraisals, investment/disinvestment in property decisions, oversee both the Capital and Revenue Major Works budget and you will be involved in health & safety and environmental responses across the organisation in relation to the buildings.
You will also lead on the organisations exciting vision for delivery of planned maintenance and decarbonisation.
About You
This new post is an exciting opportunity to play a significant part in delivering strategic objectives within a dedicated team. You will take pride in developing effective strategic relationships, partnerships and outcomes for clients and tenants and ensure the team are maximising the effectiveness and quality of stock for emerging needs.
You will have excellent knowledge of asset management principles and experience of developing, implementing and reviewing asset management strategies.
You will be joining a friendly well-established team, so you will have the support there if you need it, however, the ability to work autonomously and pro-actively is also a must.
In return
In recognition of the commitment to staff, the organisation has been awarded Gold Accreditation from Investors in People and are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.
You will also receive a fantastic benefits package including:
- Excellent 5.5% employer stakeholder pension scheme
- Excellent Medical health cash plan
- Access to Learning & Development
- Free and confidential employee assistance helpline and online support
- Green Commute - Cycle-to-work scheme
- Free new starter 28-day Network Saver Brighton bus pass
- Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
- The opportunity to participate in well-being and fundraising activities throughout the year
The organisation is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010 and are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer, they are committed to promoting and supporting people’s social, physical and psychological health at work.
Please let the team know if you require any special arrangements or reasonable adjustments if called for interview. We welcome applications from individuals with lived experience.
You may have experience in areas such as Head of Health and Safety, Head of H&S, Head of EH&S, Director of Health and Safety, Director of H&S, Director of EH&S, Health and Safety Manager, H&S Manager, EH&S Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fast-expanding IAPT compliant Service requires a service administrator to support a team of volunteer counsellors. Mind in Enfield and Barnet is a local, independent mental health charity, working in partnership with other statutory and voluntary organizations to provide a range of services to the local community. The service administrator will work alongside volunteer counsellors, service managers and other clinical staff. This is an integral service of the organization delivering counselling to around 650 people per year. We are looking for a highly motivated and enthusiastic individual with work experience in a counselling service.
Seeking a proactive and experienced Administrator to ensure the smooth day-to-day running of a busy and growing IAPT counselling service through excellent administration skills. You will work closely with and support the Therapy Service Co-ordinator and Therapy Service Administrators to ensure effective administration and organisation of the service.
Experience
- Experience of working in mental health service provision and voluntary sector
- Experience of working in a client-facing administrative and reception role
- Experience in appropriate handling and storage of confidential and sensitive information
- Excellent secretarial skills
Skills
- Awareness of the needs of people with mental health issues in the community
- Commitment to valuing diversity
- Excellent verbal and written communication skil
- Excellent multi-tasking and time-management skills
- Excellent organisational skills
- Ability to set up and use databases and reports as required
- Ability to meet deadlines and sometimes work under pressure to tight deadlines
- Good listening skills and an ability to work with challenging clients
- Ability to work flexibly as part of a small team as well as on own initiative
- Ability to deal with a range of staff issues with confidence and be a pillar of support for the service
Knowledge
- Excellent IT skills and knowledge of Microsoft Office Suite (including OneDrive) and database systems
- Good knowledge of office administration
- Previous experience of diary management and scheduling
Education & Qualifications
- 5 GCSEs or equivalent
- NVQ in Administration or equivalent
This position is part time, (22 hours per week) and is based in our Enfield Office in Fore Street, N9. The office hours are:
Mondays 3-8pm, Tuesdays 3-8pm, Wednesdays 12-6pm, Thursday 10-4pm
Please see attached Job Description for a full list of duties and details on the role.
Deadline for Applications - Monday 30th September 2024.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.
Leading the Data Insights and Operations team, this role is key to advancing our fundraising strategy by utilising data analytics to inform decision-making and enhance donor engagement. You will manage all aspects of data governance, reporting, and operational efficiency and driving innovations that support the charity’s goals. Through ensuring high standards of data compliance, you will lead the development and implementation of a more advanced digital landscape, building a robust data function driven by insights.
Your experience and technical expertise will be essential in evaluating and recommending emerging technologies to strengthen our capabilities.
This is a full-time, permanent role that can be based anywhere within the UK.
Key duties include:
- Lead and develop the Data Insights and Operations team, fostering a culture of innovation and improvement.
- Provide strategic direction for data initiatives and operational functions across the organisation.
- Prioritise, delegate, and manage daily operations of the function.
- Resolve day to day issues with colleagues and 3rd parties.
- Ensure teams have sufficient support to provide the agreed level of service.
- Provide a stimulating, supportive and safe working environment.
- Drive Mary’s Meals UK’s data driven decision making through advanced analytics, ensuring insights support fundraising, donor engagement and organisational goals.
- Oversee data governance, ensuring accurate data management, reporting and compliance with legal standards.
- Lead the design and delivery of an enhanced digital landscape, leveraging technology to improve data capabilities and operational efficiency.
- Evaluate, recommend, and implement emerging technologies to strengthen the charity’s digital and data infrastructure.
- Lead on UK GDPR and DPA2018 compliance and reporting, including data management and retention, acting as Data Protection Officer for Mary’s Meals UK.
- Lead on key operational functions, including IT, data protection, travel, charity governance, risk management, facilities and insurance.
- Ensure efficient and effective operational processes.
- Monitor the external environment to identify new opportunities and challenges; developing reports and plans to ensure an appropriate and timely response.
- Manage effective systems for monitoring, evaluation and reporting of service delivery outcomes.
- Lead, facilitate or contribute to improvement and development of projects across the organisation as required.
Your covering letter should fill no more than two pages of A4 and make a compelling case for why you feel motivated to apply for this role within Mary’s Meals UK, as well as giving a concise overview of your most relevant skills and experience.
Applications will be reviewed on an ongoing basis and interviews arranged accordingly.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Charity No. SC022140
Reports to: Chief Executive Officer
Location: Marsh Barton, Exeter – Flexible hybrid working
Contract: Full- or part-time hours (22.5 hours p/w minimum, up to 37.5 hours p/w full-time)
Salary: £40,000 per annum
The Company:
Exeter Leukaemia Fund (ELF) is a registered charity providing vital support to patients with blood cancer and other disorders, who attend the Haematology Centre at the Royal Devon and Exeter Hospital (RD&E).
ELF’s vision is that every family affected by blood cancer or a blood disorder in the South West receives compassionate, tailored support. We aim to lighten the load, supporting patients and families from diagnosis, through treatment and after treatment, at hospital and in the local community.
Joining ELF offers you more than just a job; we offer you the chance to be part of a collaborative team that makes a real difference to the lives of others. At the same time, we offer excellent opportunities for personal and professional development. We offer flexible working hours, ideal for someone looking to contribute to a meaningful cause in a supportive and dynamic environment.
The Role:
We have a newly created opportunity for a Head of Income Generation to join ELF as a senior leader within our charity. You will be responsible for setting and delivering our fundraising strategy and achieving income targets in line with our objectives. You will manage our income generation team and support the CEO and Board of Trustees to set and deliver strategy.
Your responsibilities will include:
- Setting and delivering ELF’s income generation strategy in consultation with the CEO and the fundraising team.
- Line managing our fundraising team and providing management to the wider team when the CEO is absent.
- Recording fundraising activity and maintaining accurate reports to meet KPIs.
- Setting monthly income targets based upon activities, opportunities and key dates.
- Developing and managing a prospect pool for major gift cultivation, researching relevant donors and facilitating introduction.
- Creating compelling fundraising proposals and communicating effectively with donors.
- Ensuring excellent stewardship of donors, providing relevant reports and updates.
- Supporting fundraising efforts across various income streams, including trusts, grants, and corporates.
- Ensuring compliance with the Charity Commission and Fundraising Regulator guidelines.
- Promoting ELF’s mission, values, and acting as an ambassador with donors, patients and stakeholders.
- Attending board meetings to provide updates on income generation.
- Complying with ELF’s policies and undertaking additional responsibilities as requested by the CEO.
The Person:
The successful candidate will have substantial experience of working in a fundraising position and driving an income-generation strategy. You will have demonstrable success in securing gifts from a range of donors and in building excellent relationships, with colleagues, donors and beneficiaries. You’ll come with substantial experience in applying for grants from a range of sources and in securing legacy pledges.
The ideal candidate will have a proven knowledge of fundraising principles and of the Fundraising Regulator and Charity Commission guidelines. You’ll be experienced in using fundraising databases and data segmentation to identify and develop prospect lists. Exceptional attention to detail and a good working knowledge of GDPR and data protection principles are required.
As our Head of Income Generation, you will be highly motivated with the ability to find pragmatic solutions, seek improvements and adapt to changing situations. You’ll share ELF’s passion in supporting cancer patients and their families.
Experience working in a medical charity would be desirable, but we will consider candidates from a variety of charitable backgrounds. Team leadership experience would be beneficial. A fundraising qualification would be useful, although not essential.
This role can is offered on either a full-time or part-time basis. We can be flexible with how the hours sit across the week to fit in with your schedule, however we do ask that the role holder works during core hours and has some flexibility to occasionally attend events and fundraisers outside of working hours. This is a hybrid position with a minimum of two days per week based in the Marsh Barton office.
The Rewards:
In return, we offer a flexible hybrid working environment, a competitive salary package of £40,000 per annum, 25 days annual leave plus bank holidays (pro rata), pension scheme, Blue Light discount, paid volunteering days, a free counselling service for all staff, and a culture which encourages professional development.
As a charity, we are fully committed to safeguarding. All successful applicants will be required to complete an enhanced DBS check before joining our team.
If you are passionate about supporting our charity and have the skills to set and deliver our fundraising strategy, we would love to hear from you.
Closing date for applications will be Friday 20th October.
No agencies please.
Helping patients in Devon live with blood cancer.
Do you want to grow the profile of a leading charity which directly helps people experiencing homelessness?
We are looking for an Assistant Head of Public Engagement (Brand and Marketing) to join our Public Engagement team. This team aims to grow income from the general public to support our vital homelessness services, with activity spanning all stage of the supporter journey through awareness, engagement, donating and loyalty.
St Mungo’s is a leading homelessness charity, and we want to grow public awareness of our work. The Assistant Head of Public Engagement (Brand and Marketing) will lead work to drive increased awareness of St Mungo’s, supporting growth in fundraising income from the general public.
This role will be vital in driving public awareness and engagement with St Mungo’s and our work, to end homelessness and rebuild lives. In this role you will:
- Develop and implement a strategy to drive brand growth, to support an annual income target of £8.5m in Public Engagement, and year on year income growth across fundraising teams.
- Lead the Brand and Marketing team to develop and deliver brand marketing campaigns, strategy and content for social media and owned channels, brand research and overall brand execution across Fundraising and Communications.
- Be responsible for the execution of visual brand and tone of voice across public communications.
This is an exciting time to join our team, building on a recent rebrand, a new brand marketing campaign and a newly established programme of brand research and impact monitoring. The role reports to the Head of Public Engagement and sits within the Fundraising and Communications directorate.
About you
We are looking for someone who is proactive and ambitious, and who wants to lead the strategic development and growth of a brand marketing programme. We encourage you to apply if:
- You work well with others at all levels of an organisation, including providing supportive line management, offering expertise to support colleagues, and engaging senior leaders with high profile activity.
- You want to be part of a creative team, committed to testing new ideas and ways of engaging the public with our work.
- You can bring your experience of leading busy brand and marketing team(s) and your ability to use data Able to use data, insight and/or sector best practice to create proposals and strategies.
- You have a genuine interest and commitment to tackling homelessness and ending rough sleeping.
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
Closing date: 10am on 7 October 2024
Interview and assessments on: 17-18 October 2024
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an enthusiastic and motivated candidate to join our team at The Bridge! We are a women's health and wellbeing charity that runs projects and services which address health and gender inequalities.
Want to work within a charity?
Be a welcoming and supportive presence for all who walk in our door?
Provide vital support for the running of women's health and wellbeing services for our community?
You’re our ideal candidate if you’re friendly and approachable; a real team player with excellent interpersonal skills and a passion for delivering top-notch customer service. Comfortable working in an often busy space, you’ll remain calm and organised under pressure, handling enquiries and offering information and assistance in a friendly, approachable manner.
This is the perfect opportunity for anyone looking for experience working in a mission-driven organisation dedicated to improving women’s health and mental wellbeing.
Sounds like you? Then we want to hear from you!
We have two vacancies avaliable with the below shift patterns:
vacancy 1 vacancy 2
Mondays: 16:00 - 20:30 Thursdays: 16:00 - 20:30
Tuesdays: 16:00 - 20:30 Fridays: 15:30 - 20:15
Wednesdays:16:00 - 20:30 (9.5 hours per week total)
Fridays: 07:45 - 13:00
(19.5 hours per week)
the main purpose of the role:
- to offer high quality customer service to all visitors and enquirers;
- to be responsible for the day to day operation of the reception area, providing information efficiently and effectively;
- to undertake administration for gym membership and meeting room bookings;
- to undertake additional general administration for The Bridge and provide administrative support to the management team when required.
Please note this post involves some evening work.
For more information please see the attached Job Description.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Senior Media & Communications Officer
Full-time Permanent
£43,626 pa
Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause.
We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation.
Are you an experienced, creative and collaborative media & communications professional looking to develop your career by joining a friendly and dynamic Communications team?
About the role:
The role plays a key role in developing and delivering our media & communication strategy both internal and external, supporting the Head of Media & Communications. The role is key in ensuring that the public, partners, stakeholders and our people are informed and engaged with the work of Drinkaware.
The key areas of responsibility are:
· Planning, implementing and evaluating Drinkaware’s media and communications activities
· Raising Drinkaware’s profile and voice in the media
· Working across the organisation to create engaging communications
· Leading on Internal Communications, developing and implementing communication plans to ensure staff are engaged
· Supporting the Head of Media and the Senior Leadership Team in managing reputational risk
Supporting Social Media & Content Officer in developing and growing our social media channels (Facebook, Instagram, X and LinkedIn).
· Manage Drinkaware’s press office, responding to enquiries, maximising coverage, drafting media releases and providing an out-of-hours system on occasion.
· Manage key organisational communications related to Drinkaware’s positions, in conjunction with the Head of Policy and Public Affairs and the Director of Evidence and Impact.
· Manage, review and update Drinkaware’s lines to take; its ‘boilerplate’ messages and its standard responses.
· Advise others on Drinkaware tone of voice and brand to help ensure all content leaving the organisation is on brand and enhances our reputation.
· Contribute to feeding media and strategic communications activity into the organisational planning process and overall plan.
· Contribute to key reference documents (organisational key messages; editorial guidelines etc)
· Deliver compelling content and plans to Drinkaware’s stakeholder audiences. Working with internal teams to target funders and other stakeholders including health professionals, police, local government and academics.
· Maximise our profile with B2B audiences via trade publications; social media and news outlets.
· Keep Drinkaware staff informed about Drinkaware coverage and other relevant coverage around alcohol and alcohol harm.
· Develop and maintain excellent relationships with external stakeholders and journalists and build a positive network with media counterparts in Drinkaware partners and stakeholder organisations.
· Work with Drinkaware colleagues to maximise our communications’ reach and ensure we are working in an efficient and integrated way.
· Work with the Head of Media and Communications to develop Drinkaware’s reputation positively across all media, mitigating reputational risk and leading on crisis management
· Work with Head of Communications to plan and deliver effective Internal Communications
· Support the Senior Social Media & Digital Content Officer in manging the Drinkaware social channels when required.
Tone of voice
· Become expert in the Drinkaware Tone of voice, so you can advise others and spot errors
· Support the Creative Content Lead in embedding the Tone of voice across Drinkaware
About you:
You will have a track record of working within a similar role. You will have experience in working in a press office, devising and delivering stories and coverage. As part of our highly skilled, passionate and creative Media & Communications team, you will help to plan, implement and evaluate Drinkaware’s media and communications activities to drive positive coverage and comment about the charity across the UK. You'll enjoy the challenge of using your experience to raise Drinkaware’s profile.
Essential Criteria / Key Skills
- Excellent writing skills
- A keen eye for detail and strong proof reading skills
- Highly organised, being able to keep track of several different pieces of work at one time.
- Confidence working individually and as part of a team
- A talented writer with a keen eye for detail; able to adapt style for various audiences and channels.
- Excellent written and verbal communications; able to translate complex issues in a clear and compelling way.
- Good understanding of brand and reputational risk and ability to advise on the best way to communicate and when not to communicate at all.
- Good process management skills; able to manage and document internal approvals processes.
- Excellent interpersonal and networking skills and confident working with internal and external stakeholders.
- Evidence of swift response to the news agenda to achieve coverage and promote organisational messages.
- Energetic and proactive; able to work on your own initiative and to take responsibility.
- Keen to be a team player in a small organisation.
- Well organised and able to prioritise work effectively.
- Solid understanding of the UK media landscape.
- Strong commitment to Drinkaware’s Values and to reducing alcohol-related harm.
Desirable Criteria
- Experience of managing social media accounts
- Experience of adapting content for different audiences and channels
- Experience using CMS platforms
- Experience of creating content for social media
- Experience of or interest in the charity sector
You will work alongside internal and external stakeholders, so a collaborative style of working and the ability to build and maintain strong relationships is essential. A personal commitment to reducing the risk of alcohol-related harm is essential.
Working with us:
Our Drinkaware staff team is friendly, professional and inclusive. We care about what we do and how we work together and bring our values to life. Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. Drinkaware’s benefits include:
30 days leave (plus Bank Holidays, and your birthday)
Matched company pension scheme
Life assurance cover offering 4x death in service benefit
Company sick pay
Training and development opportunities
Learning and Wellbeing Grant (£500 per year)
Employee assistance programme
Season Ticket Loan
Perks and discount platform
To apply
For further information please refer to the attached job description and our applicant privacy policy on our website.
You should submit an up-to-date CV (no more than 2 pages) and a brief covering letter that outlines how you meet the requirements for this role and what you would bring to Drinkaware. Drinkaware reserves the right to assess candidates as they apply and arrange interviews ahead of the published closing date, so early application is recommended. Interviews may be carried out on Teams or in person at our Moorgate offices.
FINAL CLOSING DATE: 12pm Friday 27 September 2024
Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community.
No agency support is required
The client requests no contact from agencies or media sales.
Job Title: Assistant Shop Manager, Guildford
Salary: £23,400 per annum
Team: Retail
Hours: 37.5 hours
Location: Guildford
About Shooting Star Children’s Hospices
We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.
About the role
Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures
About you
This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.
You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.
The post holder must be able to work their contracted hours across the 7-day working week.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.
Closing Date: Friday, 29th August
Interview Date: Friday, 13th September or before
The client requests no contact from agencies or media sales.
Bromford are partnering exclusively with Robertson Bell in their search for a permanent Head of Finance Business Partnering. Bromford are a housing association that for the past 60 years has provided affordable homes for people who can’t access market housing. But it’s not just about the homes, they care about the people who live in them as well, which is why their purpose is to invest in homes and relationships so people can thrive.
The role of Head of Finance Business Partnering will deliver an exceptional financial and business partnering service that influences the direction of the business and monitors progress against the plan.
The role:
- Work in partnership with the business to deliver the strategy and creatively solve problems;
- Responsible for working with the business to prepare and deliver robust budgets, challenging at regular reviews if we are off target and forecasting as appropriate;
- Responsible for the finance and procurement business partnering service and support we deliver to our existing homes investment teams encompassing a mix of in-house delivery of repairs and maintenance, voids and capital investment plus external contractor delivery along with the overall strategic property planning service;
- Provide proactive and robust financial leadership for all financial issues for your business area, including partner relationships, operational plans, business cases, financial assumptions and financial modelling;
- Actively lead the collation of short to medium term (1 and 5 year) investment plans, interpreting the key drivers and risks to enable preparation of long term (5 and 30 year) business plans, so that we can achieve our business goals;
- Make sure that we are reporting management information that is timely, accurate and appropriate, ensuring any deviation from budget / plans can be explained and justified, and that any new issues and opportunities are appropriately raised and considered;
- Inspire, coach and provide quality leadership to your team. Be passionate about creating a great place to work where colleagues are highly engaged and encouraged to be the very best they can be;
The organisation:
Through a neighbourhood coaching approach Bromford have individual relationships with more than 110,000 customers living in their existing 47,000 homes. And they plan to do more. Over the seven years to 2030 they plan to build a further 11,000 new houses, bungalows and apartments, providing homes to thousands more people.
Bromford care about the people who live in their homes and want each of them to be able to achieve their goals in life.
Essential criteria:
- Experience of reporting financial information, including explaining finance concepts to non-financial people;
- Previous or current experience working in the property or housing sector.
- Excellent leader with a track record of getting the best out of people;
- Recent practical experience of budgeting, management accounting and business planning;
- Good systems experience, both of finance systems and operational systems, and be quick to pick up new ones;
- Qualified member of a recognised accounting body
- A thorough understanding of appropriate legislation, taxation, risk, financial reporting standards and best practice;
- Excellent communication and influencing skills, be able to translate financial information into meaningful management information to aid decision making and help influence at all levels, to change thinking and behaviours;
This is a roaming role with an expectation of 2-3 days per week in any of Bromford’s offices along with travel to any of the other offices as required. The main offices are in Wolverhampton, Tewkesbury and Chipping Sodbury (addresses below).
Chipping Sodbury - Building 1, Riverside Court, Bowling Hill, Chipping Sodbury, Bristol, BS37 6JX
Tewkesbury – Shannon Way, Ashchurch, Tewkesburt, GL20 8ND
Wolverhampton – Venture Court, Broadlands, Wolverhampton, WV10 6TB
The closing date for applications is 6th October with first stage interviews taking place the week commencing the 14th October.