Head Of Support Services Jobs
At Ambitious about Autism, we're currently looking for a Trust Fundraiser to join our team.
You'll sit within our Philanthropy team, working on charitable trusts and foundations who generally give up to £30,000, working with a portfolio of approximately 75 active trusts and foundations. You'll research, identify and drive forward new income opportunities, maintaining relationship with existing donors and ensure our supporters have an excellent experience.
You'll deliver high quality, written application and reports to trusts and foundations, in line with funder deadlines, keeping in touch with donors and prospects via phone, virtually and face to face. You'll match potential donors with projects, collaborating with internal stakeholders to ensure a cohesive approach.
This is an exciting time to join a high-performing and experienced team, with the Philanthropy team consistently bringing in over half of our voluntary income.
We are looking for someone who has:
- Ability to manage a task or project from conception to completion and meet deadlines.
- Ability to engage and collaborate with internal and external stakeholders.
- Excellent interpersonal, written and verbal communication skills.
- Ability to think creatively and innovatively to generate income in line with the organisational strategy.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The successful candidates will work 35 hours a week over 5 days, including evening and weekend work as required by the company.
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.
Please see below for more information on what just might be your future role.
About The Role
The Help for Heroes Community Development team are looking to recruit a team of Community Builders to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.
Are you interested in the Armed Forces community and harnessing their strengths and gifts? Can you identify what already exists in an area and utilise it to create new networks and make things happen?
We are looking for a motivated, dynamic and confident people who are passionate about collaborating with communities in the design and delivery of interventions that bring and connect people together to strengthen networks within the local community. If you believe in the advantages of having a strong community, this role could suit you.
Working closely with Community Development Managers across regions within the UK, the Community Builders will play a vital role in helping to improve lives for Armed Forces Community members by creating a supportive environment that allows them to re-engage and connect with the services at Help for Heroes and with the wider community.
The main purpose of this role is to connect local people through their skills, passions and assets and support the creation of new connections, bringing people together to improve wellbeing and make the community a better place to live. This will include listening to different points of views, building relationships and motivating people to work together and create their own action influenced by their interests and skillsets to positively impact local communities and help them to flourish.
About You
You will have experience leading and facilitating the mobilisation of local communities, asset mapping, bringing together people for engagement that matters to them. You will have knowledge and experience of Asset Based Community Development work, outreach methods and you will have good organisational skills, energy and the ability to animate local communities.
Key Responsibilities
- Deliver outreach to drive local connection, engagement and participation opportunities for the AFC
- Develop and embed an ABCD informed way of work
- Asset map
- Organise and facilitate community meetings to share ideas, encourage collective decision making and build a sense of belonging
- Encourage and pilot community lead action in response to local AFC needs/interests through peer led/co-designed initiatives
- Increase awareness of the challenges faced by military personnel, veterans and their families
PLEASE NOTE: The successful candidates will need to be based within an hour’s commute of their allocated locality and there is a requirement to travel within a 75-mile radius of this location (travel expenses covered). Flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying.
We are looking for someone with the following:
- A Community Development qualification and/or at least 3 years' experience working within a community development or similar role, with responsibility for bringing about social change and improving quality of life
- Excellent communication and interpersonal skills, with the ability to develop relationships which lead to actions
- Demonstrable experience within an integrated multi-disciplinary service
- Experience of engaging and working collaboratively with partners/stakeholders
About the Team
You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service.
Please see job description for more details about the role.
*Previous applicants do not need to reapply*
Seeking a purposeful career change? Embark on a transformative journey with the On Purpose Associate Programme, offering a unique opportunity for mid-career professionals to transition into impactful work. This paid, year-long leadership programme is designed for those ready to pivot their professional journey towards creating a sustainable, equitable and just future.
Programme summary:
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Make a real impact: Through two 6-month work placements with leading organisations, you'll gain hands-on experience tackling pressing social and environmental issues. Our partners, including Triodos, Better Society Capital, Save the Children, Oddbox, and Sustainable Ventures, provide unparalleled opportunities to contribute to meaningful change.
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Expert-led learning: Immerse yourself in an intensive Learning & Development programme, with weekly in-person sessions led by experts from across sectors. This blend of professional training and academic rigour equips you with the leadership skills, knowledge and mindset to drive systemic change.
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1-2-1 mentoring & coaching: Receive personalised support through fortnightly mentoring sessions and quarterly executive coaching, fostering both personal and professional growth.
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Join a supportive community: You'll be welcomed into a tight-knit cohort of ~20 like-minded and ambitious Associates. Together, you'll share ideas, challenges, and successes, creating a sense of belonging and mutual support that extends far beyond the programme's duration. You’ll also join the expansive On Purpose community, connecting with a global network of impact-driven professionals offering life-long inspiration, collaboration and opportunities.
Why join us?
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Earn while you learn: A competitive gross salary of £25,645 per annum, supporting your full-time commitment to creating change.
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Have a transformative impact: Join nearly 1000 purpose-driven alumni who are leading change worldwide in all parts of the system, with 92% working in the impact sector.
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Access diverse career opportunities: Our Associates have moved into sustainability jobs and social impact roles ranging from CEOs of social enterprises to leadership positions within traditional companies driving change from within. We have a former music label business owner now the CEO of Hubbub, a former Consultant now Managing Director of Divine Chocolate, and a former Marketer at Google now Head of Europe for Terra.do.
Who we’re looking for:
This programme is ideal for individuals seeking a career change into the environment and social impact sector, or for those already in the impact sector who want to develop new skills, have the opportunity to work in more commercial organisations, or to join an engaged network of people who share your values and are working toward the same goal.
Specific sector/industry experience is not important. We’re looking for talented people from diverse industries who have a determination to bring their skills and experience to purpose-driven projects and to driving systemic change. We seek ambitious individuals with:
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A minimum of three years full-time professional experience
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The right to work in the UK
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Fluency in English
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Office environment experience
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Excitement towards building a career that helps transform our economy from profit to purpose
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Skills in project management, stakeholder engagement, adaptability, interpersonal communication, problem-solving, quantitative analysis and strategic thinking.
Diversity and Inclusion:
We welcome applications from people with diverse backgrounds and experiences and those who are often under-represented in the impact sector, including but not limited to individuals with disabilities and those from diverse ethnic, gender identities, sexualities, religions, and socio-economic backgrounds.
How to apply:
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Register your interest via our website to receive a link to your online application form.
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Closing date for applications: Monday 21 October, 9:00 am (BST).
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Interviews scheduled for mid-late November with the programme starting in April 2025.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Direct Marketing Manager, Retention, is a newly developed role at the DEC, responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.
The Direct Marketing Manager, Retention will:
- Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
- Lead on the production of retention and reporting back materials for individual and community supporters,
- Manage the development and maintenance of specific supporter journeys,
- Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.
Key responsibilities include:
Strategy and Planning
- Develop and implement the direct marketing retention strategy, ensuring that past learnings are built upon, and new ideas are tested.
- Develop and implement specific audience journeys for segments across both the life cycle of a DEC appeal and between appeals.
- Ensure timely and relevant communications to all direct marketing, community, and legacy audiences on the impact of their donations.
- Build an improved supporter journey strategy for new, repeat, and lapsed donors.
- Lead, design, and monitor the collection of audience insight during appeals.
Fundraising
- Develop the DEC’s donor journeys for individuals and community supporters, monitoring the development of segments and the engagement of repeat donors.
- Provide analysis during and following an appeal of performance to measure and report performance against key indicators and develop recommendations for improving impact in the next appeal.
- Support the stewardship of community fundraisers and groups in conjunction with the Supporter Services team.
Networking and building relationships
- Develop excellent working relationships with the DEC’s suppliers including creative agencies, media agencies, SMS and email suppliers, and the print/mailing house.
- Work with permanent and temporary staff at the DEC during appeals to maximise the success of the appeal.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
Do you love using data to provide insights and inspiring stories and leveraging the latest technologies to collect, analyse and share valuable evidence? Are you passionate about sharing your skills and supporting others to work with systems and data? If so, this may be the role for you.
GIS and Data Insights Officer
Hours: 5 days (35 hours) per week. Willing to consider flexible/condensed hours for the right candidate
Contract: Permanent
Location: Norwich, hybrid working is available
Salary: £30,000 - £32,000 per annum (depending on experience)
This new role will be responsible for providing expert advice and guidance on leveraging GIS and other technologies along with best practice data management and analysis across the Trust. You will enable data-led projects and encourage and support the exploration of new technologies. You will support the Trust in building its analysis, insight and reporting capabilities across a diverse range of areas such as sustainability, organisational performance, evidencing impact and inspirational storytelling.
Excellent co-ordination, collaboration and delivery skills are essential to allow you to support and enable the organisation to build on strong foundations and leverage a range of exciting technologies and data to create even greater impact.
The post offers an excellent opportunity for a candidate with strong systems and data experience who is keen to collaborate and enable others in a supportive environment.
This is an exciting time for Norfolk’s largest conservation charity as it journeys towards its centenary in 2026 and continues to expand its vital work for Norfolk’s wildlife. If you are experienced in using and sharing these key skills and would like to contribute to delivering our strategy of A Wilder Norfolk for All, we would love to hear from you.
We offer the following benefits:
- Competitive annual leave entitlement
- 8 % employer contribution to Aviva pension (2% employee minimum)
- Group income protection and death in service benefits (for pension members)
- Employee Assistance Programme
- Enhanced maternity, paternity and adoption policies
- Learning days
- All staff are eligible for free admission to our nature reserves and visitor centres.
Deadline for applications: Start of business (09.00 GMT) on Monday 7th October 2024, with interviews to be arranged for the week commencing Monday 21st October 2024.
Previous applicants need not apply.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
We're looking for two proactive & passionate individuals to join our Housing Advice team to deliver an effective housing advice and advocacy service to young people accessing our day centre.
You will be working within our Housing team to deliver an effective advice service for young people. You should be experienced in delivering housing advice within a youth and community or other relevant setting, of supporting clients with multiple and complex needs, and have a proven track record of referring and progressing vulnerable people into suitable accommodation. There are two roles available.
Key details
- Contract type and hours: Permanent. The role is full-time, 35 hours per week Monday to Friday. Some work over the Christmas period will also be required.
- Salary: The starting salary for the role is £31,200. The salary scale is £31,200 to £34,736 pro rata.
- Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR.
- Application deadline: 9am, Friday 4 October 2024 *or earlier if enough applications are received, so apply as soon as possible*
Key objectives:
- To deliver an effective Housing Advice service to young people accessing New Horizon Youth Centre, carrying out thorough assessments of need and enabling young people to move on into independence.
- To maintain and build a network of relationships with relevant external agencies and internal specialists.
- To increase accommodation options for young people, both through NHYC’s own projects and with external partners and make appropriate referrals into accommodation and external specialist services.
Reporting to: Service Manager and Head of Services (Housing)
Main tasks and responsibilities
Young people's services
Delivering a housing advice service to young people with multiple needs. This will include:
- Working to ensure young people receive a high-quality service from the point of registration to move-on. Taking a hands-on approach to dealing with complex or difficult cases.
- Carrying out thorough needs assessments with young people accessing the service in order to refer young people into appropriate accommodation and to external specialist services.
- Providing young people with expert advice and guidance relating to their housing situation. Monitoring and evaluating young people’s progress.
- Engaging other relevant external partners, able to provide accommodation and other move on opportunities to young people.
- Referring young people to other internal New Horizon Youth Centre teams in order to support their progression, including Health, Youth Work, Outreach and Jobs, Education and Training.
- Providing advocacy and referring young people to a wide range of specialist external advice services including around advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, and legal services.
- Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.
Sharing best practice
To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:
- Identifying and acting to maximise NHYC’s profile by seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs.
- Promoting and representing NHYC at relevant forums, meetings and events.
Information management
To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:
- Recording all contacts with clients appropriately and maintaining all relevant files and recording systems.
- Producing written reports in a variety of formats to meet the requirements of NHYC, external service providers and funders, e.g., project reviews and assessment reports.
- Inputting and extracting information from client monitoring systems and other accounting and database systems. Utilising other relevant software for the production of reports.
- Being self-servicing in day-to-day administration, and following team and NHYC’s administrative procedures.
Reviewing personal and professional development needs
To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:
- Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning/development needs and opportunities.
- Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection and practice.
- Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.
Other
To contribute positively and constructively to the development of the team, the service and the centre. This will include:
- Covering for other members of the team where necessary.
- Following NHYC’s policies, procedures and performance expectations in all functions of the post.
- Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Manager, Head of Services, Director of Operations or CEO.
Application deadline
9am, Friday 4 October - or earlier if enough applications received
The client requests no contact from agencies or media sales.
Are you an experienced Management Accountant who would love to use your skills to help us Beat Macular Disease?
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.
The focus of the role is to manage a team of 3 in everyday financial operations, including but not limited to month-end close and Balance Sheet reconciliations, monthly management accounts and variance analysis, weekly payment runs and VAT submissions. The role also will be supporting the Head of Finance in process improvements and internal financial controls, budgeting and statutory reporting, and business partnering.
If you are a qualified accountant (ACCA, CIMA or ACA) with exceptional analytical and Excel skills, then we would love to hear from you.
In return we provide a great working culture and offer flexible working options, 26 days annual leave, rising to 27 after one year’s service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Sponsorship Operations Team Leader
Location: Hybrid, Old Street, London
Salary: £38,206 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Fixed term until 24 October 2025 (to cover internal secondment)
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future.
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
The Supporter Engagement and Operations team is the heart of our supporter engagement and retention at Plan International UK. The team ensures that Plan effectively communicates with its supporters and delivers key logistical requirements for our fundraising, ensuring the smooth functioning of our day-to-day operations. We are now looking for a dynamic and experienced person to lead the Sponsorship Operations team to deliver an exceptional service to our supporters in the end-to-end delivery of the child sponsorship process workflow and sponsorship operations and maintaining quality sponsorship data to enhance the sponsorship experience.
Key deliverables will include delivering the end-to-end processes required for child sponsorship in a timely, efficient, and compliant way; ensuring up-to-date and accurate procedures and guidance exist for all sponsorship operations; prioritising the team’s workload to meet service level agreements and proactively looking for opportunities for continuous improvement to enhance the sponsor experience by reviewing and evolving our processes.
You need experience of safeguarding, child protection and a strong understanding of Data Protection 2018 / UK GDPR – for data protection. You’ll also be responsible for providing leadership that promotes inclusivity, excellence, and teamwork within the Operations teams.
In this role, you’ll have the opportunity to make a real impact while leading a team that is passionate, innovative, and committed to our cause – if this sounds like something you’re interested and experienced in, we’d love to hear from you.
The deadline for applications is 23:59 on Monday 30 September 2024
Interviews will take place on Thursday 10 October 2024
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
REF-216952
Do you want to make a positive difference to people's lives, enabling them to improve their wellbeing and move forward to independent living? If so, please read on.
We are looking for a passionate and experienced Area Manager to oversee our four-specialist supported living service in Wandsworth & Richmond. As an organisation we are growing so this will expand.
The successful candidate will be responsible for leading their team to provide the highest standards of care, compliance with contractual and regulatory requirements, and the overall performance of services within their area. Our current services are not CQC registered.
We offer a wide range of benefits, learning and development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Servol are not able to offer sponsorship.
Salary = £41,000 (including London weighting) per annum, working 37.5 hours per week Monday to Friday. You will be required to be part of a management on-call rota out-of-hours. This role includes some evening, weekend and bank holiday working as required.
Benefits include 28 days annual leave, flexible working, pension scheme, staff discounts, employee assistance programme, and career development,
Key responsibilities of our Area Manager:
- Lead, manage, your team to deliver outstanding care services. Setting and encouraging high standards of performance and demonstrating a commitment to good practice and continual improvement in all areas of the organisation’s operations.
- Fostering positive relationships with service users, their families, and other stakeholders.
- Work with your team to ensure that all reporting is completed in a timely manner. Monitoring and improving service quality through regular audits and performance reviews.
- Ensure adherence to all policy and contractual requirements for the management of risk including safeguarding, incidents and complaints handling.
- Proactively participate in policy development and service delivery improvements.
- Working with the Regional Operations Manager to develop and implement strategic plans to enhance service delivery and achieve business objectives.
- Grow local partnerships and networks to enhance service delivery and raise the Servol profile.
- Work with the Regional Operations Manager to identify local funding opportunities, developing bids to enhance business development and growth.
Skills/experience/personal qualities required for our Area Manager vacancy:
- Level 4 or equivalent in Health and Social Care or related subject.
- Qualification in Line Management or demonstrable experience.
- Able to demonstrate a robust understanding of housing management policy, process, and legislation.
- Excellent leadership and people management skills.
- Strong knowledge of regulatory and legislative requirements in social care.
- Demonstrable understanding of financial management.
- Experience of service monitoring and reportin, including the ability to analyse data and make informed decisions.
If you feel that you have the skills and experience required to become our Area Manager please click ‘apply’ today – we would love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Deputy Charity Shop Manager
Hull, East Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Deputy Shop Manager you will be responsible for setting up our brand-new shop in Hull, supporting the Shop Manager in implementing processes and ways of working.
You will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
Specifically, you will:
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Play an active part in running our shop in Hull, supporting the Shop Manager in implementing processes and ways of working.
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Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.
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Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.
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Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a happy retail environment.
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Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).
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Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
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Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
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To be ideally educated to GCSE level or equivalent but not essential.
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To have Experience of managing people/volunteers including recruitment and development.
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To have previous retail experience in charity sector or commercial sector is desirable.
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To be highly organised with good time management skills.
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To be able to prioritise workload and meet deadlines.
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To be able to use own initiative.
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To be resilient and adaptable to change.
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To have good planning, guiding and motivation skills to successfully achieved targeted income is desirable.
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Good written and numeric skills are desirable.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 29 September 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
You will be working within our Housing team to deliver an effective resettlement service for young people. You should be experienced in in working with young people within a housing setting and have the ability to demonstrate transferable knowledge and skills in relation to homelessness and move-on pathways.
Key details
- Contract type and hours: 12 month fixed term contract. Full-time - 35 hours per week, Monday-Friday.
- Salary: The starting salary for the role is £31,200. The salary scale is £31,200 to £34,736 pro rata.
- Location: Based at New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR but travel to different sites across London on a regular basis will be required.
- Application deadline: 9am, Friday 4 October 2024
Key objectives:
- To deliver an effective transition and resettlement service to young people accessing New Horizon Youth Centre, carrying out thorough needs assessments and support plans, and enabling young people to transition successfully from homelessness to independence.
- Establishing and sourcing an innovative programme of support that responds to clients’ accommodation, employment, educational, communication, independent living skills and move-on needs in order to break the cycle of homelessness.
- To maintain and build an effective and innovative network of relationships with relevant external stakeholders, partners, accommodation providers and internal specialists.
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Reporting to: Service Manager and Head of Services (Housing)
Main tasks and responsibilities
Young people's services
Delivering a resettlement service to young people with multiple needs. This will include:
- Working to ensure young people receive a high-quality service from the point of registration to the move-on. Taking a hands-on approach to dealing with complex or difficult cases and ensuring the quality of support plans to create opportunities to promote independence.
- Managing a caseload of internally referred clients with additional needs as they transition out of homelessness, ensuring that the necessary support structures are in place to facilitate successful tenancy sustainment.
- Carrying out thorough needs assessments and putting in place support plans with young people accessing the resettlement programme.
- Providing expert advice and guidance on Accommodation, Welfare Benefits, Housing Benefit and Tenancy rights, Legal Services, and Employment, Education & Training. Monitoring and evaluating young people’s progress.
- Building and maintaining effective partnerships with accommodation providers and external stakeholders, in addition to cultivating and strengthening existing relationships.
- Referring young people to other internal New Horizon Youth Centre teams in order to support their progression, including Health and Jobs, Education and Training.
- Providing advocacy and referring young people to a wide range of specialist external services including around advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, and legal services.
- Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.
Sharing best practice -
To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:
- Identifying and acting to maximise NHYC’s profile by seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs.
- Promoting and representing NHYC at relevant forums, meetings and events.
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Information management
To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:
- Recording all contacts with clients appropriately and maintaining all relevant files and recording systems.
- Producing written reports in a variety of formats to meet the requirements of NHYC, external service providers and funders, e.g., project reviews and assessment reports.
- Inputting and extracting information from client monitoring systems and other accounting and database systems. Utilising other relevant software for the production of reports.
- Being self-servicing in day-to-day administration, and following team and NHYC’s administrative procedures.
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Reviewing personal and professional development needs
To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:
- Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning/development needs and opportunities.
- Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection and practice.
- Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.
Other -
To contribute positively and constructively to the development of the team, the service and the centre. This will include:
- Covering for other members of the team where necessary.
- Following NHYC’s policies, procedures and performance expectations in all functions of the post.
- Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Manager, Head of Services, Director of Operations or CEO.
Application deadline
9am, Friday 4 October
The client requests no contact from agencies or media sales.
A role for an experienced Property Manager who wants to make a signficant impact yet work less than full time.The postholder will develop, manage and deliver an ongoing property and estate management plan covering both repair, modernization and a preventative maintenance. The plan will cover the Foundation’s listed heritage buildings as well as its wider houses and estate assets. The postholder will play a pivotal role in the future planning for the uses of the whole site.
Role Purpose
The core aspects are:-
• Leading the property team (including 2 person maintenance team and volunteers) to ensure that regular maintenance and specific projects and programmes of work are resourced and delivered
• Managing the maintenance and conservation of the Foundation’s buildings (Care home, Court, almshouses, Old Hall, Temple House, residential properties and barns) and its wider site including the fabric, building services, engineering systems, utilities, equipment, and grounds.
• Monitoring and reporting on budgeted costs, spend and programme delivery; Preparing and proposing budgets
• Delivering a robust and proactive culture to meet statutory obligations in relation to Health & Safety, maintenance of listed buildings, contract management, etc ;
• Embedding and driving sustainability.
Main duties & responsiblities:
Property
• Oversee maintenance, refurbishment and repair works to all Foundation owned properties;
• Support the development of a property management strategy to maximise income from the properties and an appropriate return on investment; (Note master planners are being engaged),
• Manage the contract with our Estate Management company;
• Ensure that all work is carried out in line with the listing of the buildings concerned and that relevant permissions are obtained;
• Ensure compliance with all relevant legislation, and devise and implement all appropriate policies, risk assessments and procedures
Management
• Manage the Maintenance team, delegating responsibilities, agreeing personal objectives and measuring performance;
• Manage, control and supervise the programmes of conservation, repair, routine maintenance schedules and ongoing refurbishment.
• Prepare forward plan of conservation and maintenance
• Ensure that there is a programme of regular maintenance & service of equipment and machinery on the Temple Balsall site.
• Develop and implement a robust Energy Management Policy.
Stakeholder Engagement, Meetings and Committees
• Report to the Governors (Trustees) via the Master regularly on plans and progress;
• Represent the Foundation to expert property contractors and sub contractors.
Financial Management
• Produce, manage and achieve a realistic budget;
• Ensure value for money and high-quality work from contractors and suppliers, through tenders where necessary.
Contractors, Professional Advisors and External Liaison
• Participate in the selection , appointment and continual management of third party contractors, consultants, property agents, etc.
• Manage external contractors operating on site including all contracts, communications, risk assessments, quality and record keeping;
• Work with professional advisors, providing and exchanging necessary information on plans, costs etc;
Additional responsibilities
• Any other responsibilities as may reasonably be required;
• Ensure professional skills are regularly updated through participation in training and development activities
Person Specification
Education / Qualifications Essential: • Qualified in a relevant field of property maintenance / or management (trade professional or similar)
Desirable: • Degree in a relevant subject or discipline and/or Chartered Membership of an established professional association, e.g. CIOB, RICS or others
Skills/Aptitudes Essential:
• Able to demonstrate strategic vision for the Foundation’s buildings, wider estate and rental properties;
• Effective operational leader of the site-based maintenance team;
• Budget preparation and monitoring skills;
Skills / Aptitudes Desirable:
• Knowledge and experience of improving sustainability
Knowledge/Experience Essential
• Significant experience in property industry;
• Experience of maintenance programmes and refurbishment projects;
• Experience in project management, including management of contractors;
• Knowledge of legislation and guidance relating to the built environment
• Proven track record of budgeting and financial management of building related projects;
• Effective experience of managing people;
Knowledge / Experience Desirable
• Experience of heritage sites and conservation
Personal Attributes Essential
• Proactive problem solver;
• Excellent interpersonal skills;
• Excellent written and spoken communication skills;
• Excellent IT skills (particularly with spreadsheets);
• Self-motivated;
• Willing to work flexibly including occasional evening and weekend work
Personal Attributes Desirable
• Able to work at height and in confined spaces;
Salary: Up to £27,000 per annum for 21hours / week (= FTE £45,000), dependent on experience.
Hours of work: 3 days = 21 hours / week (excluding breaks). Some flexibility will be required to allow attendance at evening meetings and events.
Benefits: Pension, employer contributions @ 4%. 4 weeks holiday (plus bank holidays) – pro rata, increasing after 5 years’ service. Training provided and training plan developed with individual.
Applications that do not contain a covering letter will not be progressed.
The client requests no contact from agencies or media sales.
About you
We are looking for an exceptional self-starter with excellent verbal and written communication skills who will be required to present and research topics with high attention to details and accuracy. The role holder should be educated to degree level with experience in project and process administration and delivering pieces of work to time, budget and standards agreed. You will need to have an understanding of accreditation processes or other quality systems as well as general health and cancer knowledge. Experience of writing reports and giving presentations to different audiences, and evidence of building effective relationships to deliver objectives is also required.
About the role
The Clinical Service Excellence Programme (CSEP) is a Myeloma UK best practice accreditation programme for myeloma centres, developed in partnership with patients, family members and healthcare professionals. The programme is designed to support hospitals deliver optimum care covering the whole patient journey (diagnosis to end of life); positively influence clinical practice; celebrate success; identify areas for improvement; drive equity of care and outcomes; and support patient-centred decision making. The programme works in close partnership with hospitals to support them in their role to achieve best practice in their care and support of myeloma patients and their families.
About us
Myeloma UK is the only UK charity focused on myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:
1. A cover letter telling us more about you and what you think makes you the ideal person for the post
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close on Sunday 20 October 2024 and interviews will be held w/c 4 November 2024. You will be asked to prepare a task prior to your interview.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex,
· race,
· disability,
· age,
· sexual orientation,
· gender reassignment,
· religion or belief, marital status, or pregnancy and maternity.
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.
Passionate, Creative, Equal, Empowering and Sustainable
Housing Sustainment Worker
Hours: 37 Hours per week on a rota system
Location: Head Office, Festival Park, Stoke on Trent with regular travel
Salary: £24,303 per annum
Are you looking for a customer support role within an Organisation that is at the heart of helping people to thrive? If so, this role may be for you. Since 1974, as a Registered Provider of Social Housing and Supported Accommodation we have been supporting those in need.
We are looking for customer focused people join our Housing Services Team based at our Stoke on Trent Head Office. Our customers have a range of needs including mental health, addictions, learning disabilities, recent homelessness and debt.
Our Housing Sustainment Workers guide our customers through the Housing pathway, identifying appropriate support routes to assist them.
Some of your Key Responsibilities will include:
- Assisting customers to sustain their housing by focusing on (not an exhaustive list);
- Identifying their specific needs/ vulnerabilities
- Identifying routines and life skills essential for independent living
- Accessing support via specialist external partners
- Accessing training and volunteering opportunities internal/external
- Identifying risks and triggers to positive progression
- Focusing on the future by identifying goals and setting action plans
- Identifying next steps accommodation options and assisting customers to access it
- Empowering customers by guiding/coaching positive thinking/decision making whilst encouraging them to take steps to independence
- Providing a trauma informed approach to customers lived experiences
- Identifying potential customers for vacant properties to minimise housing waiting lists and preserve revenue generation
- Ensuing customers housing benefit claims are submitted and processed in a timely manner
- Investigating and resolving rent arrears and escalating as appropriate
- Ensuring cases are escalated where necessary to specialist support teams
- Collaborating with key partners to ensure customer’s housing needs are met
- Ensuring our Housing Sustainment Strategy is applied fairly and transparently across License and Tenancy accommodation
You will need:
- GCSE English and Maths grade C or above (grades 4-9 or equivalent)
- Experience of dealing with the needs of our customer group; including but not limited to those with Learning Disabilities, Entrenched Homelessness, Mental Health, Drug and Alcohol Dependencies, dual diagnosis
- An understanding of the housing letting procedure including screening/vetting applicants
- Previous experience of managing and resolving rent arrears issues within a Registered Social Landlord or similar environment
- An understanding of both adult and child safeguarding protocols and escalation procedures
- Awareness of Building Safety Legislation and Expectations of Landlords
- Customer focused, excellent with planning and delivery, able to balance multiple priorities against critical deadlines
- A continuous improvement mindset, always looking for opportunities to do things better, supporting automation and digital paperwork
- A driving licence and vehicle insured for business use – we have a number of sites and you will need to visit these regularly
We Offer the following Benefits:
- Flexible working (with a regular office presence)
- 27 days annual leave in addition to public holidays
- Excellent learning and development opportunities
- Contributory pension scheme
- Occupational sick pay
- Healthcare cash plan
To apply please visit the Brighter Futures Website.
The closing date is Friday 13th September with interviews to follow.
We are committed to promoting equality of opportunity and we welcome applications from all sectors of the community, particularly from under-represented groups and people with lived experience. Brighter Futures is an equal opportunities employer.
Refugee Council – Philanthropy Manager
Location: Stratford, London (hybrid of home working and 1-2 days per week in Stratford Office)
Salary: £43,824-£48,063 (depending on experience)
Contract: Permanent, full-time hours
Refugee Council is seeking an experienced philanthropy specialist to develop and grow the Refugee Council’s Philanthropy relationships and programme and deliver an ambitious Philanthropy strategy.
Refugee Council is a leading charity supporting refugees and people seeking asylum to rebuild their lives in safety here in the UK. Providing practical, hands on support, their award winning services include welcoming refugees into local communities across the country, providing specialist children’s services – with a particular focus on refugee children who arrive here alone, helping people to navigate the asylum system, and supporting people to access housing and employment. Evidence from services is then used to also inform the charity’s leading policy and influencing work, including campaigning for a fairer and kinder refugee protection system. The charity works with more than 14,000 men, women and children every year.
As a result of growing need and increasing interest in Refugee Council’s work, the charity has ambitious plans to make a leap in impact, with investment in their Philanthropy Team to raise increased funds from key high value audiences.
This role will be a critical part of the Philanthropy & Partnerships Team and presents an exciting opportunity to grow Refugee Council’s established Philanthropy programme. The role will be responsible for delivering and creating bespoke development plans, supported by engaging cultivation and stewardship activities to secure increased funding from existing and new donors. It will also be a key point of contact for key Major Donors and high-profile supporters, patrons and ambassadors.
The position offers the opportunity to work alongside an engaged and well-connected Senior Management Team, supported by the Head of Philanthropy & Partnerships and a highly regarded and experienced Philanthropy Consultant to make the charity’s ambitions a reality.
To succeed, candidates will have experience of running a Philanthropy/major giving programme, with extensive experience of managing their own pool of donors, as well as a track record of securing five and six figure donations from high net-worth individuals. You will have extensive knowledge of the Major Donor landscape and your fundraising skills will be matched by your strategic planning and leadership abilities.
Refugee Council will provide the most moving and diverse case for support. Cases that encompass innovative external affairs campaigns aimed at engaging policy makers and the public.
Refugee Council knows that step change takes time and planning, and they have put together a plan for growth that is ambitious but is also realistic and allows time for development and engagement. This plan also includes recruiting prospecting, stewardship, and communications expertise, so that growth is supported, planned and achievable.
This is an exciting opportunity to join a dynamic and ambitious team recently shortlisted for Fundraising Team of the Year at the 2023 Third Sector Awards, and working with the Third Sector 2023’s Frontline Service Team of the Year, as well as contributing to the transformation of the experiences of refugees seeking protection in the UK.
CLOSING DATE: Monday 30th September, 9am BST.