Head of support services jobs

Salary: £28,500 per annum

Hours: 35hrs per week, FTC until 30th September 2025 with possibility of extension dependent on funding.

Location: New Horizons, Guinness Trust Estate, Cadogan Street, London, SW3 2PF

Line Management: Head of Member Experience

Working with: Head of Member Experience, Centre Coordinator New Horizons and the wider Open Age team, Service Users, community organisations

Open Age is seeking a person who is the welcoming face of Open Age.  They will be able to give our members the time they need, whilst juggling a busy workload.  The person will have a friendly manner and remain calm when managing different priorities.

The role would suit someone who has a proven ability to multi-task, think of their own initiative and also enjoy being part of a team. Someone who can support a junior role and their development and training.  The person will require competence in time management, organising workload/priorities and decision making.

About Open Age:

Open Age was established in 1993 and we’re now celebrating over 30 years of championing an active life for older people. Each week we run a wide range of activities for older people from our own three centres and over 60 other community venues. Open Age’s array of activities improves the physical and mental wellbeing of our members.

What you get in return

You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.

We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday and occasionally additional paid leave over Christmas period is given.

Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution

Access to the Cycle to Work Scheme through salary sacrifice.

We are London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace. 

Regular staff social events.

Training opportunities.

An inclusive work environment welcoming people from all backgrounds, sexuality, ability, race, ethnicity, gender and age.

Equal Opportunities:

Open Age is committed to promoting a diverse and inclusive community. We welcome applications from all backgrounds and experiences.

Smart Works is looking for a Head of Data & Impact to play a pivotal part in ensuring that Smart Works is a data-driven organisation, where insight and analysis underpin strategic decision-making and service delivery. 

At its core, this position is responsible for overseeing the how the charity measures impact. The successful candidate will lead on management of the charity’s central database—used across all centres—to manage client, volunteer and referrer information. This includes coordinating system updates, working with external contractors, and maintaining data integrity and functionality across the board.

For full details, please see the Job Pack attached. The closing date is midnight on Sunday 27th April, with first round interviews taking place virtually on Friday 2nd May, and second round interviews taking place in London on Thursday 8th May.

To apply, please submit your CV and answer the following questions via our recruitment portal:

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of delivering transformational change to digital processes or data systems? How have you ensured efficient and effective outcomes? (Max 350 words)
• Why do you think you are well suited to the role of Head of Data & Impact? (Max 350 words)
• Is there anything else you would like to share at this stage? (Max 150 words).

The Head of Finance role is a key senior position in our nation-wide student ministry, which seeks to reach every student with the Gospel of Jesus Christ.

The successful candidate will have substantial experience in senior finance roles and will be a qualified accountant (ACA, CIMA, or equivalent) with up-to-date CPD. Your remit is to oversee the financial aspects of UCCF, including budgeting, financial reporting, audit processes, and regulatory compliance. You will manage the Accounts Team, ensuring a professional, customer service-focused, and capable team. You will also provide strategic financial policy advice and ensure the financial commitments of UCCF are met.

About you:

• A strong background in finance and accountancy, with relevant qualifications.
• Proven experience in strategic financial management and team leadership.
• Experiance in budgeting, management accounts, and financial reporting. 
• A commitment to the values and mission of UCCF, including being a believer in Jesus Christ.
• The ability to sign assent to the UCCF Doctrinal Basis

For more details, please see our Head of Finance job application pack on our website

About UCCF: 

UCCF: The Christian Unions is passionate about supporting and equipping students to live and speak for Jesus Christ. We work closely with supporters, churches, and other organisations to further our mission. Our team in Oxford is committed to supportive the ministry work that is taking place in university across Great Britain.

If you are passionate about using your financial expertise to support our mission, we would love to hear from you. Apply now and join our dedicated team!

Other roles you may have experience of could include: Finance Manager, Chief Financial Officer, Senior Accountant, Financial Controller.

Head of Programmes

• North Kensington, London (on-site)
• £37,000 per year (FTE)
• Full-time or 28 hours per week
• Apply by Friday 9 May 2025

The Dalgarno Trust is seeking an inspiring and experienced Head of Programmes to join our senior leadership team and help shape the future of our community provision.

Based in North Kensington, the Dalgarno Trust runs a wide range of services that promote health, wellbeing, youth development, and inclusion. We’re proud to be the only community centre in our area delivering such a diverse offer, and we’re looking for someone who can lead our programme teams with vision, clarity and compassion.

In this role, you will:

• Oversee the delivery and performance of a wide range of community projects.

• Lead and support a team of programme managers across youth, food, health and community engagement.

• Ensure robust monitoring, evaluation, and reporting for both internal learning and funder accountability.

• Contribute to the organisation’s growth by supporting strategic planning, quality assurance (ISO 9001), and partnership development.

This is a fantastic opportunity for someone with at least two years’ experience managing community projects and leading delivery teams, with a strong understanding of programme performance, monitoring and evaluation, and stakeholder communication.

How to Apply:

To apply, please visit our website where you’ll find the full Job Description, Recruitment Pack, and Application Form, and after reviewing the documents, send your completed application by email before the closing date on Friday 9 May 2025.

Interviews will be held on Thursday 29 May.

This is your chance to make a real impact in a vibrant, community-led organisation. We’d love to hear from you!

A fantastic opportunity has arisen for a Head of Children and Young People’s Services, to join an ambitious healthcare charity based in Leatherhead.

As Head of Children and Young People’s Services, you will be lead, manage and develop the services in this area, providing overarching leadership, and management.

The Head of the department needs to monitor the needs of the service, and where possible find creative and innovative ways to develop the service and address growing and changing needs. Key responsibilities include leading on the delivery of outputs and outcomes of a number of grant funded services, planning and managing the departmental budget for the Children and Young People’s Service and regular reporting to Surrey County Council, Services Committee, Trustee Board, and funders as required. You will work to support and supervise the team of staff and volunteers and provide information, support and advice for children and their families /carers.

The successful candidate will be an outstanding individual who is passionate about providing high-quality care and support for children and young people, and who can lead and manage with strategic vision and operational excellence. Extensive experience of working with children, young people and families that has included the overarching responsibility for Safeguarding children and young people is crucial, as is a strong knowledge of regulatory frameworks and best practices. The ability to travel extensively throughout Surrey is a must.

If you’re looking to join a well-established and impactful charity who work to help people live full and independent lives, then please do get in touch ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Head of Children and Young People’s Service
36 hours per week, part time also considered
£50,000 depending on qualifications and experience
Mileage to be paid at 45p per mile

Sensory Services by Sight for Surrey has been established for over 100 years.  We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers and to be as independent as possible.

An exciting opportunity has arisen to lead our Children and Young People’s Service, as part of our Charity’s senior leadership team.  The service helps children, young people and families to thrive, by providing a variety of vibrant and impactful services including the Habilitation Service on behalf of the Local Authority.

This role requires an outstanding individual who is passionate about providing high-quality care and support for children and young people, and who can lead and manage with strategic vision and operational excellence.

Candidates should have a strong knowledge of regulatory frameworks and best practices, have excellent leadership and people management skills, and the ability to manage budgets.  A working knowledge of safeguarding as a Designated Safeguarding Lead is essential.

An Enhanced Disclosure and Barring Service will be required.

For further information and to apply please click below.

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role is new and exciting and will play a vital part in helping Winston’s Wish turn up the dial across our high value fundraising.

The Head of High Value Fundraising is responsible for delivering and significantly growing income from Corporate Partnerships, Philanthropy and Trusts and Grants. Leading a team of committed fundraisers, you will develop a robust strategy that delivers mutually beneficial partnerships, outstanding supporter relationships and long-term sustainable income.

MAIN RESPONSIBILITIES  

Specific Duties 

Leadership

• To lead and inspire the high value team fostering a collaborative and high culture that delivers against income and objectives
• Provide clear and supportive leadership that motivates staff to achieve, develop and grow in their roles
• Undertake quarterly reviews for all direct reports

High Value Fundraising

• Cultivate and maintain relationships with high-value donors, ensuring effective solicitation, stewardship, and follow-up to secure significant contributions (six-figure gifts)
• Build and maintain a portfolio of Trust & Grants supporters. Responsible for researching, approaching and developing compelling applications with a focus on ensuring Trusts & Grants provide a long-term, diverse and sustainable income stream
• Lead the development and stewardship of the Philanthropy board to identify and secure transformational (6-7 figure) gifts and the development of the Business development Board to open opportunities with Corporate Partners
• Write and design a compelling case for support that is tailored to our High Value audiences
• Build a portfolio of corporate partners, including securing high-value, multi-year partnerships. You will work with the team to grow this income stream from prospecting, approaches, applications, pitches, stewardship and providing excellent account management
• Lead on planning and delivering successful high value cultivation events

• Represent Winston’s Wish at fundraising events and meetings with internal and external stakeholders

Strategy, Planning and reporting

• To create and implement a strategy including corporate partnerships, trusts & foundations and major donors
• Lead on developing and delivering effective stewardship journeys and cultivation plans
• Produce regular reports on fundraising activity, analysing performance against targets, and identifying areas for improvement and growth.
• Work with the Director of Income Generation and the Head of Mass Participation Fundraising to develop the annual budget, including leading on monthly performance reports and contributing to quarterly reforecasts and reporting against KPI’s and milestones
• Undertake research and make use of tools to identify potential High Value partners.

Collaboration

• Work closely with the Director of Income Generation, Head of Mass Participation Fundraising, SLT and other teams to maximise high value fundraising opportunities
• Work with the Marketing team to deliver urgent and compelling high value messages tailed for the different audiences
• Work with the Trustees to build networks and increase the reach of Winston’s Wish

All Staff

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities. 
• Promote equality of opportunity, diversity and anti-racism in accordance with Winston’s Wish policies. 
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).    
• Work to objectives, targets and work plans agreed with your line manager. 
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required. 
• Take an active part in the Quarterly review process and participate in training agreed with your line manager. 
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy. 

 PERSON SPECIFICATION  

Essential 

• A proven track record in high-value fundraising, including securing 6-7 figure donations from high-net-worth individuals, trusts, foundations, and businesses
• Track record of converting cold prospects to planned gifts of 6-7 figures
• Demonstratable strong strategic planning skills and the ability to develop and implement long-term strategies to achieve fundraising targets and enhance the charity's mission
• Proven leadership and people management skills, with experience in overseeing multi-disciplinary teams. Essential experience includes team leadership, staff motivation, setting clear objectives, and fostering a collaborative work environment.
• Experience in effectively developing, managing and reporting complex income and expenditure budgets
• Exceptional communication and negotiation skills, with the ability to influence at senior levels and excellent written skills
• Experience of successfully engaging trustees and/or senior volunteer committees to drive philanthropic income.
• Excellent relationship-building and stakeholder management skills
• Strong networking skills with the ability to engage with diverse stakeholders
• A proactive and results-driven mindset.

Desirable  

• Experience in managing, supporting, developing and motivating colleagues in a digital first organisation
• Experience of salesforce or other similar CRM system
• Evidence of continued professional development 

Recruitment Timetable

• Application deadline: Monday 28th April 2025
• Interviews: w/c 5th May 2025
• Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

The Services Lead will lead on the operational delivery of a portfolio of mental health and wellbeing services, and to oversee the recruitment, line management and support of service staff and volunteers. They will ensure that services are delivered efficiently and to a high standard, co-produced with service users and people with lived experience.

The Services Lead will oversee the day-to-day delivery of Derbyshire Mind's mental health and wellbeing services, ensuring efficient systems and processes are in place to meet KPIs and service objectives. They will manage staff and volunteers, allocate caseloads, oversee triage and audits, and monitor waiting lists. Responsibilities include managing service risks, maintaining databases, monitoring data accuracy, managing budgets, and ensuring compliance with health and safety policies.

The role involves engaging service users through co-production strategies, fostering relationships with stakeholders, and promoting services to diverse communities. Additionally, the Services Lead will address safeguarding concerns, prepare service reports for funders and commissioners, attend meetings, and contribute to the development of service resources and marketing materials. Please see the Job Description and Person Specification for more detail.

Interviews will be held face to face at our head office in Mackworth, Derby on Tuesday 20th May 2025.

This role plays a crucial part in our student journey, focusing on student attendance, attainment and assessment. Supporting the student body in the academic aspects of their day-to-day training the Academic Services Officer is both an important student-facing and administrative member of the Fourth Monkey team.

The ideal candidate will have excellent communication, administrative and organisational skills, proficiency in data management and experience of operating a student virtual learning environment. Additionally we would expect a firm commitment to achieving Fourth Monkey’s vision and values, with a passion for a transformative and holistic student experience alongside a commitment to deliver and promote equality, diversity and inclusivity in the day to day work of the role.

An interest in performing arts is beneficial.

This role is about supporting student success. 

Head of Supported Living (Gloucestershire / Hertfordshire)

Salary: Up to £62,000 + Expenses

Location: Newnham-on-Severn / Stourbridge with travel to visit our communities in Hertfordshire, Gloucestershire, and Worcestershire. 

Full Time, Permanent 

Hours: 37.5 hours/ week

 Closing Date – 5th May 2025 

1st Interview – W/C 12th May 2025 (Remote) 

Stakeholder Interview - W/C 19th May 2025 (Remote) 

2nd interview –  19th/ 20th May 2025 (In person – will be at one of the locations above) 

Within this new role, the Head of Supported Living will be responsible for overseeing and developing supported living services for adults with learning disabilities within the charity.

The role ensures that services are person-centred, high-quality, and compliant with regulatory and organisational standards, while empowering individuals to live independently and achieve their goals.

Leading culture and change with experience, integrity, collaboration and transparency sits at the heart of the role. The role responsibilities will ensure that the Trust is able to support more people with a learning disability, autism and mental health problems to lead healthy, active and equal lives.

Our ambition is to become a leader in social and green care integration through the alignment of the personalisation agenda, technological enhancement and advancement and holistic health and wellbeing. To achieve this ambition, we will transform our services to ensure that they are effective, efficient and impact and outcomes focussed.

The role will be responsible for continuous, value for money, service enhancement and will deliver significant growth ensuring close and meaningful relationships with authorities, commissions and private markets resulting in increased funding and healthy waiting lists for the homes and services provided. The post will be responsible for a significant budget and will require the financial acumen to manage this effectively.

As a direct report to a member of the Executive Management Team (EMT) the role becomes a member of the Senior Leadership Team (SLT) and will be pivotal in delivering an ambitious transformation agenda and delivering the charities Brilliant Future Strategy.

What you’ll bring to the role:

·Professional Housing Qualification level 5 or above, with knowledge of housing management and housing legislation.

·Safeguarding Adults Level 5 or equivalent / Leadership in Health and Social Care level 5 or equivalent – are desirable not essential to the role

·Experience of leading housing management services within a context of delivering supported living.

·Experience and knowledge of Care Quality Commission regulations as they relate to supported living would be a distinct advantage.

·Experience of working and leading teams in not for profit and voluntary sector organisations which deliver services for adults with learning disabilities and autism.

·Experience in coaching and mentoring for success.

·Experience in significant budget management responsibilities.

·Experience in seeking new growth opportunities that are aligned to business strategy.

·Significant experience of managing change, successful service redesign and transformation, in particular lean thinking and other typical models.

·Experience of successfully leading teams to affect and embed change through powerful communications and engagement.

·Experience in the development and implementation of policy and procedure.

·Experience of leading teams over a wide geographical location combining hybrid working styles.

Location & Travel - Hertfordshire, Gloucestershire, and Worcestershire

The role will cover our communities at Stourbridge (West Midlands), Gange Village & Oaklands Park (Gloucestershire) and St Albans & Delrow, Watford (Hertfordshire). You will be based at one of the communities within the region, with regular travel between all our communities. You will be required to attend quarterly Leadership Away days and other meetings which will require overnight stays.

Excited? Read our pack, look at our strategy and know that you would be joining an amazing Trust, a brilliant team and that you would have the ability to make a real difference.

Your application should include your CV and a supporting statement of no less than one page detailing why you would like to work for the Trust and how your skills and experience meet the job description and person specification (see attached Job pack). 

This post is an opportunity to join a dynamic, succesful charity providing a respected psychodynamic training for counsellors and psychotherapists, as well as a counselling service in Frome and beyond.

You will be a qualified psychodynamic counsellor or psychotherapist, with training or teaching experience. You will support the Head of Training and the teaching staff in the delivery of a high-quality, psychodynamic training service.

Volunteering Services Officer

Are you passionate about harnessing the power of volunteering to transform lives? Prospect Hospice, based in Swindon, offers compassionate end-of-life care and support to our community. We’re seeking a dedicated Volunteering Services Officer to help us deliver exceptional volunteer experiences and expand our community impact.

Hours: 37.5 per week (Monday to Friday 09:00 – 17:00) (There may be some flexibility on this for the right candidate)

What’s the role?

As a Volunteering Services Officer, you’ll play a vital role in maximizing the impact of our 650-strong volunteer workforce while enjoying a supportive and values-driven workplace. You will:

• Lead the training and induction process for new volunteers.
• Collaborate with teams to create an outstanding volunteer experience.
• Support volunteer managers to strengthen volunteer engagement practices.
• Develop clear, on-brand communications to keep volunteers informed and motivated.
• Support the delivery of our community engagement strategy.

This role does not involve direct line management of volunteers but focuses on equipping our teams to deliver exceptional volunteer experiences.

Who are we looking for?

You’ll excel in this role if you have:

• Proven experience in recruiting, training, and inspiring volunteers or staff
• A strong understanding of the unique dynamics between employment and volunteering
• Excellent communication and influencing skills to achieve results through others
• Strong project management abilities and a solution-focused mindset
• A commitment to equity, inclusion, and providing outstanding volunteering experiences.

Read the job description for the full person specification.

We offer a great range of benefits, including:

• 27 days annual leave entitlement plus bank holidays (rising with length of service)
• Continued membership of the NHS pension scheme is available for existing members
• Generous contributory pension scheme for all other staff
• A commitment to supporting your professional development
• Employee Assistance Programme and Mental Health First Aiders
• Supportive induction, and training and development
• Free parking

Interviews will be held on 20th May 2025

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We therefore encourage applications from all sections of the community.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

 We will review applications as they come in and therefore we may close the vacancy before the closing date. Candidates are therefore advised to apply early.

Are you passionate about strengthening the charity sector and being part of positive change in London communities? Are you dynamic, organised, and a strong communicator who understands volunteering, loves building relationships, thrives on making things happen and is interested in using technology to innovate systems?  If this sounds like you, we’d love to hear from you! We're looking for someone to lead our Skilled Volunteering Team and take our programme to the next level.

About Link UP London

Link UP London’s purpose is to build stronger more resilient communities.  We do this by connecting small Social Good Organisations or SGOs (i.e. charities, Community Interest Companies, community groups and social enterprises) with Skilled Volunteers, helping these organisations to address strategic and operational development issues and build capacity and resources to better tackle the multiple challenges facing their communities. Link UP connects these organisations to Skilled Volunteers from a range of professional backgrounds (HR, finance, comms, marketing, legal, data, IT and many more) who have faced many of these strategic and organisational challenges before and want to apply their skills and knowledge to support their community.

We connect skills to SGOs in 3 main ways including:

• Skilled Volunteering Projects: Short-term, structured volunteering engagements
• Social Impact Solutions: Our corporate programme provides structured skills-based employee volunteering opportunities in a range of formats
• Lunch & Learn Sessions: one-hour webinars allow professionals with limited time to share their expertise on topics of relevance to SGO capacity development

Our Skilled Volunteering programme has been a core service of Link UP since its founding in 2016 and is at the heart and soul of our work. We work in all 32 boroughs and the city of London to help organisations to better address poverty, inequality, and marginalisation.  We have ambitious plans to continue to deepen our connections across boroughs, reach even more organisations and volunteers, to build stronger communities by harnessing professional skills for social good.

The new Head of Skilled Volunteering will be instrumental in helping us grow our successful existing Skilled Volunteering programme and take it to the next level reaching more SGOs and skilled volunteers building new partnerships, and deepening relationships and support provided across London.

Role Details

Title: Head of Skilled Volunteering

Time Commitment: Full time role (4 days a week may also be considered)

Format: Hybrid - remote and in-person (at least 2 days in the London office (Battersea) in-person per week and ability to travel to different parts of London regularly for meetings and events)

Salary: £34,500 full time salary

Purpose:  To lead and develop Link UP London’s Skilled Volunteering programme to ensure it achieves its ambitious strategic objectives as a core programme of Link UP London

Report: The Head of Skilled Volunteering will report to the CEO and oversee the existing Skilled Volunteering team including the Skilled Volunteering Manager and Officer

Role Duties & Responsibilities

Programme Management

• Oversee the day-to-day work of the Skilled Volunteering team including implementation plan, workflow and target realisation 
• Oversee and build new and reliable promotional avenues to access individuals with relevant skills and charitable organisations looking for support
• Monitor and report on progress against annual targets and strategic priorities
• Review and improve the Skilled Volunteering process
• Manage coordination between Skilled Volunteering Projects and the Social Impact Solutions Corporate Skilled Volunteering programme

Relationship Development and Management

• Maintain and further develop existing relationships across London’s boroughs with partners, charitable organisations, funders, CVSs and others
• Initiate and develop new relationships with relevant organisations that are well positioned to complement and/or support Skilled Volunteering activity
• Attend events in-person and online to further build relationships
• Ensure regular communication through various avenues including mailings, phone calls and in-person meetings
• Lead workshops and trainings about skilled volunteering as required

Programme Development

• Facilitate focus groups with volunteers and organisations
• Develop and oversee a new SGO Advisory Group
• Actively engage with CEO on developing new approaches to using Skilled Volunteering to make a deeper impact within London communities

Communications, Thought Leadership and Events

• Work with the Comms team to ensure promotion is effective and targeted 
• Innovate ways to get the word out to both volunteers and organisations
• Help build our voice as a thought leader in the field of Skilled Volunteering in the UK
• Write blogs and other pieces to share different aspects of Skilled Volunteering
• Coordinate, as needed, with the Events Manager to carry out Skilled Volunteering related events

Systems and Operations

• Actively oversee our CRM and ensure established processes are working efficiently
• Contribute ideas to improve effectiveness of the Skilled Volunteering process
• Continue to review and improve our data collection and analysis system
• Ensure other technology is being used and integrated as needed to support our work
• Identify and lead on implementation of new tech that can support Link UP’s growth and efficiency

Other

• Represent Link UP and our expertise in Skilled Volunteering within the communities that we work and beyond at events and forums and other gatherings (on and offline)
• Contribute to proposal development and funding requests as needed
• Actively engage in the development and growth of Link UP as an organisation

Person Specification

Essential Skills

• 5+ years’ experience with programme management and delivery aimed at creating positive results
• Experience managing people and small teams
• Comprehensive experience with monitoring & evaluation and impact measurements and an interest in developing these further
• A love of working with people, building relationships and experience with relationship management
• A great spoken and written communicator
•  Experience with, and enjoyment of, presenting to groups
• Comprehensive experience with CRM management (e.g. working with Active Campaign, Salesforce or similar platforms)
• Technically savvy with the ability to learn new technology easily
• Detail oriented and highly organised
• Ability to work under pressure and deliver at a high quality
• Ability to pitch in as needed to ensure everything is done to the best of our abilities, as required as part of a small team
• Ability to work well remotely and independently as well as in-person with a team

It is also important to have:

• Experience with and an understanding of organisational development / capacity building in the charity sector
• An understanding of volunteering and Skilled Volunteering in particular
• Knowledge, and some direct experience, with the charity sector
• Understanding of the charity sector including opportunities and challenges faced by small organisations today
• Ability to be in London multiple times a week as needed

Qualities that are a good fit for our team

• Personable / warm / caring / friendly
• Energetic, confident and outgoing
• Good networker / relationship builder
• Hardworking / dedicated / committed
• Entrepreneurial
• Professional

Application Details

Please submit a CV and covering letter (max 2 pages) addressing your suitability to this role in relation to the job description and eligibility specifications above

Please note that applications submitted without a cover letter will not be considered.

Closing Date for Applications: Wednesday 30 April 2025

However please note that applications will be considered as they are received on a rolling basis. 

About the role

We’re recruiting for a Head of Retail Operations for our Southern Division. In this role, you’ll be at the heart of driving success within five regions, leading a team of dedicated Regional Managers across 85 shops with around 270 colleagues.

This isn’t just about overseeing operations – it’s about owning them. You’ll have the freedom and autonomy to shape the strategy for your division, making key decisions on everything from financial performance to people development. You’ll build a values-led, inclusive culture – one where our people feel appreciated, respected and supported.

As part of the senior leadership team, you’ll play a key role in shaping the strategic direction of Mind Retail, bringing fresh ideas and driving initiatives that make a real impact. And because every pound we make in our shops helps support Mind’s mission, the work you do will have a lasting and meaningful impact.

This is a role for an ambitious leader – someone ready to take ownership, think strategically and inspire a team to do great things.

We’re looking for someone who:

• Is a natural leader, passionate about creating high-performing teams and building an inclusive culture
• Has senior-level experience leading multi-site, large-scale retail operations and knows how to drive commercial success
• Understands retail finances inside out, from managing P&L’s, to spotting opportunities for growth
• Thinks strategically, but isn’t afraid to roll up their sleeves and make things happen
• Embodies our values and behaviours

Ready to make a difference?

Join Mind Retail. Join the fight for mental health.

Due to our commitment to work/life balance, you must live within reasonable travelling distance of the division. The geography of the division covers the South East, South West, South Wales, Norfolk and Suffolk.

Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.

About our benefits

As Head of Operations, you’ll receive:

• A competitive salary of £59,753 per year
• A company car
• A strong commitment to work-life balance with a working pattern that supports this, with the occasional weekend working
• 25 days’ paid holiday per year, plus bank holidays
• Development workshops & courses, to help build your career
• Comprehensive, personalised induction programmes, tailored to your role when you join us
• A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
• Family friendly policies & enhanced pay
• A competitive pension scheme & life assurance, available to all our employees
• 25% staff discount in all Mind shops
• Access to exclusive discounts at over 160 retailers through our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest free season ticket loan

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating an income of around £25 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.

Equality, diversity and inclusion

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. 

More details

For more information and a full person specification, please review the job description.