Head Of Operation Jobs

We are looking for a Senior Manager – Policy, Government & Evidence Generation. This is a key role for Youth Futures Foundation as a What Works Centre. Reporting to the Head of Public Policy, but working closely with Evaluation and Public Affairs colleagues, this is a unique role, sitting at the intersection of our policy, government relations and evidence generation work. The work of the Public Policy team will focus on the following strategic themes for the organisation:

• Barriers and Discrimination in Employment
• Place based change
• Mental Health and Wellbeing
• Early Intervention and Transition
• Apprenticeships and Vocational Training
• Employment Support Programmes

You will lead and manage our work in two key macro areas:

1. Evidence generation opportunities – Engaging with national and local government on evidence generation partnership opportunities, working with the Evidence and Evaluation team to identify new opportunities and supporting the brokerage of trials to test interventions to support marginalised young people.
2. Regional policy – Managing our policy work with regional and local government across the youth employment agenda

This role can be based at any of our hubs located in London, Birmingham or Leeds.  We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information and to apply, please download the job recruitment pack.

The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities.  We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.

We are looking for a proactive and friendly person to be our new Conferences and Housekeeping Manager. The successful applicant will take responsibility for delivering high standards of hospitality and service for all guests, students and residents, for promoting our conference facilities with potential and existing users and for the smooth and effective functioning of our Conferences and Housekeeping department.

The appropriate person for the role should have strong communication skills, be a good team player and have the ability to work in a changing environment, as well as having a vision to promote and develop Conferences as part of the mission of the College.

All Nations Christian College is an intercultural Bible and Mission College whose purpose is to cultivate biblically rooted, hope-filled and culturally relevant engagement with God’s mission by training and equipping disciples of Jesus Christ in partnership with the global church.

Hours: Part time 30 hours (negotiable)

Line Manager: Head of Operations

Responsible for: Housekeeping & Duty Officer, (Conferences & Housekeeping Assistants and Casual staff in absence of Housekeeper & Duty Officer)

Team: Operations

Location: Easneye site, Ware (accommodation is available on site if required)

Salary: £24,600 pro rata per annum

Start date: 2nd January 2025

 

Working Conditions

Hours of work: This role will be part time (30 hours per week negotiable). Working hours at college are 8.40am - 5.10pm. However, a degree of flexibility is required in case of emergencies and to fit in with the arrival of guests and new students. Occasional weekends and evenings required.

Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day.

Benefits

 §  Employer pension contributions of 8%. A salary sacrifice scheme option is also available.
 

§  Life Assurance of three times salary  
 

§  Employee Assistance Programme

§  30 days holiday per annum pro rata plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.

§  Free, freshly prepared lunch at the College on your working days.
 

Other information

Due to the nature of the role, it is a genuine occupational requirement that the post holder is a committed Christian and fully supports the objectives of the college.

All Nations Christian College is committed to safeguarding adults at risk, and children from abuse and neglect. We expect all staff who work with us to share this commitment and staff will be required to be checked with the Disclosure & Barring Service (DBS).

Applicants must have the right to work in the UK.

Peer Support Operations Manager

Grade & Salary: PO2 SP 37, £37,888 per annum
Hours: Full-Time: 37.5 hours per week
Contract Type: Two-Year Fixed Term
Location: Hybrid; based at Kensington & Chelsea hubs, Monck St, GWS, and other community spaces in Harrow and Hillingdon
Reports to: Head of Community Services

Are you passionate about the power of lived experience in transforming mental health services?

As an organisation, we’re dedicated to creating a culture where mental health challenges are met with understanding, compassion, and innovative solutions. As Peer Support Operations Manager, you will oversee and develop a range of peer support services, ensuring that they deliver meaningful outcomes for people with mental health conditions. This is a pivotal role, combining operational management, staff support, and strategic development. If you are ready to make a lasting impact in mental health, we would love to hear from you. As the Peer Support Operations Manager, you will lead a team of Senior Peer Support Workers and Peer Support Workers to deliver high-quality services across various settings, including community and inpatient environments. The ideal candidate will be able to manage dispersed teams, work with diverse partners, and ensure the successful delivery of impactful peer support programmes. You will manage multiple workstreams, build strong relationships with NHS and community partners, and ensure services meet key performance indicators (KPIs).
 
You will: 

• Lead the development and delivery of innovative peer support services for people with severe or enduring mental health conditions.
• Support staff to deliver impactful peer support sessions and manage safeguarding and risk.
• Use your own lived experience of mental health challenges to inform service delivery and foster empathy.
• Build strong partnerships with NHS trusts and local community organisations to ensure integrated and holistic support.
• Oversee service monitoring, evaluation, and reporting, ensuring accountability and continuous improvement.

Why join us? 

• Lead a service that values lived experience as a vital part of recovery.
• Be part of an organisation committed to mental health innovation and inclusivity.
• Work with a collaborative team dedicated to supporting mental health in the community.
• Access tailored training and development opportunities to grow your skills.
• Play a key role in shaping the future of mental health peer support across London.

 
Benefits: 

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

REF-218286

Location: Weymouth National Boat Centre, Barrack Road, Weymouth, Dorset. DT4 8TZ

Contract: Full time, Permanent

Salary: £35,600 gross per annum

Closing Date: 6/12/2024 (may close early if right candidate is found)

Are you a watersports professional looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for an Assistant Head of Inshore Boating to join our team.

 

About the role

Sea Cadets deliver life changing opportunities to young people through the challenge and adventure of getting out on the water. The Assistant Head of Inshore Boating is instrumental in facilitating these experiences as part of a team working to support volunteers and colleagues across the UK, with a focus on our five activities of dinghy sailing, paddlesport, powerboating, rowing and windsurfing. The post will require experience of dealing with people of all ages/backgrounds, in the management of delivering activities, equipment/facilities and supporting the development of instructors.

We are looking for a passionate practitioner, with a background in delivering both on and off the water, and in-depth experience of operating procedures and governing documentation. Experience of working with young people is essential.

Responsibilities

· Lead on developing our boating/watersports framework

· Support volunteer led activity across the UK in delivering life affirming on the water experiences to young people.

· Support the Head of Inshore in the development and delivery of assurance and safety of Boating.

· Day to day Line management of the office team

· Collaborate with the wider Inshore team to support central training, particularly Instructor Training.

 

Requirements

· A qualified watersports practitioner at or approaching Trainer/Tutor level

· An in depth understanding of operating procedures and documentation

· Experience of watersports at a strategic level

 

Desirable

· Experience or knowledge of youth and/or uniformed organisations

· Experience or knowledge of the charity sector

 

For further information, please download the Recruitment Pack.

 

Benefits

• 51 days annual leave per annum
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in this vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

This is an excitign opportunity to lead our Youth Work programme and Day Centre provision at NHYC. This position is a six-month fixed-term contract to cover a staff member going on sabbatical. The contract is planned to run from February-August 2025. We are looking for someone who is able to maintain stable and consistent leadership for the team throughout that period, is a quick learner, and confident overseeing multiple programmes and activities. Given the short length of the contract, we encourage applications from those who may not have been in a more senior leadership position before and would like the opportunity to gain experience.  It would also suit anyone with prior experience who is keen to work in a dynamic environment and is passionate about making a tangible difference in the lives of young people facing homelessness.

• Fixed-term 6 month contract
• Salary £46,800 – £52,000
• Deadline: 9am Monday 2nd December

Head of Estates

These are exciting times for the charity, and we have an excellent opportunity for a proactive, ambitious and professional individual with outstanding leadership and planning skills to lead the busy Estates Department into the future. 

Position: 1796 Head of Estates

Location: Sidmouth, Devon – an Area of Outstanding Natural Beauty

Hours: Full-time, 37.5 hours per week

Salary: £60,000 per annum

Contract: Permanent 

Closing Date: Sunday 8 December 2024. We reserve the right to close this vacancy before the advertised date and therefore encourage early applications.

The Role

As Head of Estates, you will be responsible for the strategy, operations, and compliance of the sanctuary’s estate – putting the welfare and safety of the donkeys, people and supporters at its heart. Sharing the charity’s vision and values, you will collaborate with the Farms and Ecology teams to support the Land Management approach, which benefits donkey welfare. 

You will work with the charity leadership team to support the development of a new estates and sustainability strategy, delivered through a planned programme of works that will future-proof the built estate across multiple sites in the most effective, efficient and sustainable way, through capital development, asset renewal and maintenance. 

Your main duties will include:

• Ownership of, and responsibility for, the Estates operational strategies and prioritisation of activities

• Leadership and accountability for property, capital development, maintenance and improvements and sustainability

• Ensuring that the estate is developed and managed in a sustainable manner to achieve continual improvement in environmental performance.

• Developing and supporting the Estates Teams to ensure that all understand their contribution to the organisation’s strategic objectives. 

• Setting and maintaining clear performance standards and targets, 

• Inspiring and leading the Estates staff and managers.

• Implementing and progressing reporting mechanisms.

• Regularly reviewing and adjusting (where required) the Estates budget, ensuring it is accurately forecasted and informed by latest information and data. 

• Ensuring that all contracted work is carried out in the most cost-effective manner, on time and to the right quality and governance requirements.

About You

You will be a professionally qualified member of RICS or equivalent with a proven track record of senior management experience in large organisation estates.

You will have experience of:

• Delivering and reporting within key regulatory frameworks of contracts and legislation including procurement, health and safety, planning, property and construction and other relevant statutory regulations. 

• Successfully managing complex large-scale projects, and able to analyse complex problems and balance conflicting priorities to devise solutions and present them in a coherent and persuasive manner.

• Achieving performance targets and implement forward thinking solutions within financial constraints with a sound underpinning of effective financial control and management controls.

If you feel you have the skills and experience to fulfil this varied, rewarding and vital role, we would love to hear from you. To apply, please complete the on-line application form, which should include your uploaded curriculum vitae

Benefits include:

• Competitive pension

• Life assurance

• 31 days holiday (including Bank holidays), rising to 34 will each full year of service

• Wellbeing team

• Recorded Pilates and Yoga classes

• Long service awards

• Healthshield plan 

• Free parking

• Subsidised restaurant and shop

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

“The sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Estates, Estate, Estates Manger, Estate Mange, Head of Estates, Head of Estate, Estates Director, Estate Director, Site Manager, Property Manager, Buildings Manager, Project Manager, Buildings Project Manage, Estates Project Manager, Site Project Manager. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Joint Operations Director
Salary: £95,000 per annum 
Hours: 37.5 hours per week, flexitime
Location: Head office in Exeter, with opportunities to work remotely.
Duration: Permanent

The Role

The Joint Operations Director (JOD) is a new role at Devon Air Ambulance, bringing together the leadership of all staff involved in the safe and effective delivery of outstanding services to patients. You will provide strategic leadership to our operational staff to ensure we deliver against our strategic objectives for prevention, treatment and recovery. The JOD will need to achieve the right balance between compliance and freedom within boundaries to support innovation and empower team members. The role will be part of the Senior Leadership Team and will also be a Director of the Trading Company. 

The Candidate

We're seeking an inspirational leader who is collaborative and open and can provide cross-departmental support to all teams, with the ability to achieve strategic goals. The ideal candidate will be able to role model a culture of integrity, honesty and openness with demonstrable experience of working in regulated environments. They will have excellent interpersonal skills and be able to build effective partnerships with internal and external stakeholders, including the Civil Aviation Authority (CAA) and Care Quality Commission (CQC). The candidate will have high levels of resilience and be able to synthesise highly complex and sensitive information, communicating it clearly especially where there are barriers to understanding. As the role will require engagement with communities, staff and supporters across the county, it is essential that the candidate has a full driving licence. 

The Package

Salary: £95,000 per annum.

As a valued member of the team, you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services
• Access to electric vehicle lease cars through salary sacrifice 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

The closing date for applications is midday on Tuesday 10th December 2024.

Interviews will be a two-stage process and held in person at Head Office, Exeter.

1st interview - 6th/7th January 2025
2nd interview - 14th/15th January 2025

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Due to the nature of this role, offers of employment are subject to a satisfactory enhanced DBS check and references.

No agencies please.

Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life.  We are growing to expand who we can help to other geographical areas.  

We are looking for a Finance Officer to work closely with our management team to assist, develop and manage the Charity Finances to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you.  

In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support. 

Wells Cathedral School is searching for a new Director of Development and Head of Foundation to secure long-term support, and increase their inspiring and creative approach to education.

Location: Wells, Somerset with hybrid options

Closing date: 9 a.m. Monday 16th December

Who we are.

Wells Cathedral School has been educating children for over a thousand years in what must be one of the world’s most beautiful and inspiring locations.

Alongside its remarkable history and provision of an all-round education, the School also has the prestigious honour of being only one of five Specialist Music Schools in the UK within the Department for Education (DfE) Music and Dance Scheme, meaning it is nationally and globally renowned for music and choristry.

The School has so many special qualities and a big emphasis on bursaries enabling it to be a diverse, creative and welcoming environment for all. The School plays a huge role in the community through many events, concerts and activities, and they have plans to develop this further.

Having launched their brand new ‘Play Your Part’ campaign to much fanfare, they now need a brilliant senior development leader to ensure its success.

About the role.

The Director of Development and Head of Foundation will execute and evolve a recently developed strategy for a significant ramp-up in the fundraising activity of Wells Cathedral School Foundation, initially focused on funding bursaries and small-scale estate developments. They will also ensure the effective work of the School’s supporting bodies and lead on building good relations with alumni and delivering a legacy programme.

Main duties and responsibilities

• Implement our strategy for fundraising consistent with best practice and the objectives of the Foundation.
• To promote and develop the Foundation as the central charity in the School’s fundraising operation.
• Undertake direct fundraising, either individually or in conjunction with the Head Master and Foundation Trustees.
• Find innovative ways of engaging alumni and other friends of the School in Foundation and fundraising activities, including liaising with the Chair of the Old Wellensian (OW) Association for the planning and overseeing the organisation of appropriate alumni events and communications plans.
• Build positive relationships with pupils, colleagues, parents and other members of the wider WCS community, both nationally and internationally. This includes OWs, Wells Cathedral Chorister Trust (WCCT), Friends of Music and Wells Cathedral Choir Association (WCCA).
• Oversee the maintenance and development of the Toucan Tech CRM and community website. Grow and maintain a database of all volunteers, donors and donor prospects that supports the engagement and fundraising strategy.
• Cultivate and continue to grow a portfolio of potential major donor prospects and deliver significant gifts from individuals, organisations and businesses.
• Strengthen existing donor networks and develop further networks.
• Recruit and organise fundraising volunteers of alumni, parents, former parents and other friends and supporters of the School.
• Ensure the Wells Cathedral School Foundation meets its budgets and targets as appropriate.

Who we are looking for.

We are searching for creative, talented and passionate senior fundraisers and development professionals who place relationships at the heart of all they do.

Wells has a multi-income strategy and campaign ready to go, so we require operational excellence and a strategic mindset to ensure their successful delivery.

Candidates who understand the unique offering of the School and who can articulate its importance to many audiences will be successful in this role. Therefore we are searching for intelligent, confident and warm candidates.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 16th December.

Join The Team as Group Head of Asset Maintenance!
 
our client is seeking a dedicated and experienced professional to lead their Asset Maintenance Team as Group Head of Asset Maintenance. This pivotal role, based in Warrington with travel across Liverpool, St Helens, and Warrington, is responsible for ensuring the efficient and customer-focused delivery of Repairs & Maintenance (R&M) services.
 
As a leader within their Asset Leadership team (ATL), you will oversee an annual programme of C£35m, including responsive repairs, damp & mould, disrepair, voids management, and estate management services. Your expertise in managing large-scale contracts, responsive repairs, damp & mould, disrepair and vacant property management, coupled with your knowledge of CDM legislation and contract law, will be critical to driving performance and enhancing customer experience.
 
This role offers a unique opportunity to collaborate across internal teams and external partners, utilising innovative data analytics to inform decision-making and ensure the highest standards of customer satisfaction, quality and service delivery.
 
Responsibilities:

- Lead, motivate, and develop the Maintenance teams (R&M, damp & mould, disrepair, voids and estate services) to ensure they provide high-quality services to customers and other internal and external customers whilst ensuring high levels of customer satisfaction 
- Lead on the contract administration of the repairs and maintenance contract with HMS and be accountable for managing key, complex stakeholder relationships across Warrington, St Helens, and Liverpool.
- Track and monitor customer satisfaction levels across Asset Maintenance Services and develop action plans to improve performance.
- Lead on performance relating to customer complaints to ensure complaints are dealt with in a timely manner to the satisfaction of customers and within the performance framework.
- Inspire and motivate staff as part of a High-Performance Culture to deliver the Asset Management Strategy, operational plan and the key objectives for Asset Maintenance in order to continually develop individuals and seek opportunities for personal development and growth 
- Act as a coach and mentor in the development of staff and team competencies to promote change, innovation, continuous improvement, and management of risk.
- Provide clear management that builds an environment based on trust, mutual respect, and integrity, where everyone takes individual accountability and responsibility whilst working together as a team.
- Be responsible for staff development, recruitment, deployment, motivation, performance management, training, absence management, and discipline.
- Continuously evaluate the existing processes and procedures to ensure that Maintenance services are being delivered in the most efficient and effective manner and, if not, initiate appropriate action.
- Oversee the coordination of disrepair claims and ensure all works/processes are completed in line with the disrepair protocol.
- Be responsible for monitoring productivity, performance, and financial compliance of the maintenance teams in line with agreed targets, including preparation and submission of relevant LOC and Board papers and associated project progress reports.
- Monitor budget expenditure levels for maintenance workstreams and manage the budgets accordingly to ensure adherence to budgets and forecasts
- Ensure all maintenance works are delivered in an efficient manner, ensuring all health and safety legislation is met at all times.
- Be monitored on agreed performance targets around maintenance performance, productivity, quality, and expenditure against agreed budgets, and provide regular reports focusing on performance, progress, and risk.

Skills & Experience:

- Degree level education in construction or property related discipline or equivalent relevant training/ experience
- Relevant management & leadership experience commensurate with the role
- Membership in RICS, CIOB, or an equivalent professional body is advantageous
- Able to demonstrate a significant knowledge of leading and management maintenance services with a specific focus on the Client/Contractor split gained through extensive and relevant experience 
- Extensive experience of developing and implementing property performance techniques.
- Extensive experience of leading and managing technical roles in a maintenance in a housing or property management led organisation.
- A successful track record of achievement at managerial level in shaping and implementing change through good project management and the use of measured performance data
- Evidence of transforming business processes to improve the customer experience, process and business performance based on intelligence led data and strong project management skills
- Evidence of co-ordinating and demonstrating the importance of value for money in everyday operations
- Demonstrates a commitment to H&S to ensure safe operations and environment for staff and customers

Interview Process:
The interview will assess candidate’s behaviours and competencies to evaluate their suitability for the role. By exploring past experiences, they aim to understand their skills & experience, ensuring they find individuals who align with their values and can thrive within their team.
 
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

- Right to work verification 
- Qualification certificate check
- 2x Completed references 
- OH Health Questionnaire – Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s 

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

REF-218 298

The Programme Assistant will provide support to the School Partnerships team to help deliver the programme, and will report to the Head of School Partnerships.  The role will include organisation and support for events, drafting and distributing email newsletters, data collection and processing, and other logistical and administrative support across the programme.

This post will have specific responsibility to the School Partnerships team in the first instance. The School Partnerships Programme offers funding and support to groups of schools in England that are committed to enhancing physics teaching and learning. There are approximately 120 school partnerships.

The Ogden Trust is a charitable foundation, started by Sir Peter Ogden in 1999, which supports the teaching and learning of physics. The Trust supports a range of initiatives, programmes and projects supporting schools, teachers of physics and informal science education.

Safety Net is a charity supporting the recovery of those affected by rape, exploitation, sexual and domestic abuse across Cumbria. 

We offer free advice, support, counselling, therapy and group work to adults, children and young people who have been affected by abuse and trauma and provide trauma-informed care through a range of services designed to foster recovery and empowerment. 

We have a brilliant opportunity for a highly organised and effective Administration and Operations Lead to play a pivotal role in the smooth running of our organisation. You will be instrumental in ensuring day-to-day operations run effectively, allowing us to focus on providing crucial support to survivors of abuse. 

This role combines leading operations and administrative support with trustee liaison responsibilities.  It also encompasses management of a small team. 

You will have a demonstrable strong background in compliance, leading administration, delivery of services and process driven requirements in a robust and highly effective way.  To do this successfully you will also have developed communication, ICT and interpersonal skills, and have experience of leading operational processes, HR admin and data protection. Essentially, you will have a strong commitment to supporting our values and mission.

Key outcomes of the role are:

• Successful management of referrals for individuals affected by sexual and domestic abuse, ensuring processes are trauma-informed, and overseeing data collection and reporting.

• Effective development and implementation of systems to improve operational efficiency and effectiveness

• Accurate oversight and reporting on project progress, challenges, and proactive problem-solving.

• Total compliance with policy, procedure, and health and safety and legal requirements.

• HR administration, compliance and onboarding of new team members.

Closing date for applications: 9am Tuesday 10th December 2024

Interview to be held on Monday 16th and Tuesday 17th December 2024 in person at our Carlisle Headquarters.

New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. The Services Manager supports the Head of Services in overseeing NHYC’s Youth Hub, managing daily operations, coordinating with Depaul UK to facilitate smooth transitions into long-term housing, and building partnerships with external stakeholders to improve housing pathways. Additionally, the manager leads and develops a team of Assessment and Resettlement Workers, oversees daily work planning and safeguarding, while addressing complex cases and supporting staff in securing project resources. This position contributes to the broader goal of expanding the Youth Hub model across London. 

• Fixed-term 9 month contract
• Salary £37,024 – £41,600
• Deadline: 9am Friday 6th December

HEAD OF TREATMENT SERVICES (CLINICAL PSYCHOLOGIST 8B)

Reporting to: Clinical Lead

Location of Work: Home/Remote working with some travel for meetings and events.

About Trauma Treatment International

Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we also support organisations that are trauma-exposed through their work to uphold human rights, in order to mitigate the impact of trauma in the workforce.

This is a highly rewarding role and an exciting opportunity to join our small and experienced clinical team, to directly support individuals working to tackle collective violence and adults affected by torture, trafficking, slavery, persecution and war. The role offers the potential to work creatively and flexibly internationally, network with fantastic organisations and help to influence and shape TTI’s clinical strategy and activities in this pivotal time in the organisation’s development.

KEY SUMMARY AREAS OF RESPONSIBILITY

Clinical Supervision

● Oversee all services involving individual clinical work (treatment) for TTI in line with the delivery of TTI’s overarching operations, projects and priorities.

● Be responsible for recruitment, line management and clinical supervision of clinical staff and associate and associated management responsibilities

● Contribute to the development of TTI’s strategic vision and annual delivery planning, models of service delivery, standards and clinical governance.

● Input into key organisational policies and procedures

Supervision and Team Development

● Promote clinical and counselling psychology/ trauma treatment as a career

● Develop and implement strategies to actively promote diversity in the clinical team and champion culturally sensitive approaches to trauma treatment through research, partnerships and new projects.

● Identify opportunities to develop Quality Improvement Projects.

● Oversee performance management and CPD opportunity development of direct reports

Operational Delivery

● Hold an individual caseload at all times.

● Review and maintain quality assurance of clinical services, providing data for monitoring, evaluation and learning and reporting processes.

● Ensure a partnership approach to clinical practice.

● Deliver robust service  agreements with client organisations and referral partners

 Key Required Experience:

● HCPC registered psychologist who has completed Post Graduate doctoral level training in counselling or clinical psychology.

● Minimum 5 years post registration experience working within mental health services.

● Up to date knowledge and experience of working with clients with PTSD, complex PTSD, dissociative symptoms, anxiety and / or depression.

For full details of the role responsibilities and the person specification please refer to the Full Job Description attached.

WHAT WE CAN OFFER YOU:

● 31 days annual leave pro rata to reflect contractual hours (including bank holidays and 3 mandatory days for Christmas)

● 3% Employer Pension contribution

● Commitment to staff wellbeing as a trauma informed organisation

● Commitment to personal and professional development

How to apply

To apply for this position please submit a full CV and supporting statement of no more than one side of A4 outlining your suitability and motivation for the role

Trauma Treatment International (TTI) is committed to supporting you with your application. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more.  We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

If you have any questions, or any disability and require reasonable adjustment/s to any part of the selection process then please contact Jenny George