Head Of Operation Jobs in Basingstoke

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

We are looking for a values-led, senior People professional to provide maternity cover for the role of our Senior People & Culture Manager. The successful postholder will be responsible for providing high quality generalist People & Culture services at SafeLives, in conjunction with a People & Culture Officer. The role will oversee the smooth running of key HR operations and will be instrumental in building a culture amongst our employees that reflects our values through the provision of excellent People support.

As part of a small, ambitious team you will provide a range of comprehensive, and customer orientated human resources services which support the implementation of SafeLives’ People & Culture strategy. You will be the lead operational HR professional, supported by the Director of People and Culture on strategic matters and a full- time People & Culture Officer on transactional matters, and access to external legal and HR consultancy support when needed. There will be a strong focus on supporting the embedding and development of our culture and behaviours; employee engagement; learning and development, and staff well-being across the organisation.

Hours: Full-time, 37.5 hours per week.

Contract: Fixed term, maternity vover for 9 months.

Location: Remote with occasional travel to London and Bristol offices.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9.00am on 3rd April 2025. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

About us:

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC) we develop, promote and oversee nationally recognised standards for cyber security, in support of the UK Government’s National Cyber Strategy to make the UK the safest place to live and work online.

The UK Cyber Security Council also offers organisational membership, which is open to all organisations that share an interest in promoting, supporting, and developing the cyber security profession.

About the role:

The Quality and Performance Manager will be responsible for cultivating a culture of excellence, emphasising high performance, quality, and compliance to exceed targets across the external licensed bodies. In this role, you will utilise your skills in stakeholder management, influence and coaching to enhance performance within the licensing area.

Your primary focus will involve collaborating with key stakeholders to ensure the seamless and efficient delivery of the professional registration process, tailored to meet the specific requirements of our users and participants. You will drive continuous improvement and promote best practices. A pivotal aspect of this position involves identifying performance challenges and effectively motivating and managing organisations and their teams to find solutions and elevate performance levels.

The ideal candidate will excel in building relationships and communication, maintaining productive cross-contractual and interdepartmental relationships with key stakeholders across different organisational levels to optimise performance.

Collaborating closely with external partners and the internal professionalisation and wider Council team, you will enhance and streamline performance by identifying, developing, and assisting in the implementation of innovative and impactful solutions. This role is centred around achieving results, requiring exceptional management and decision-making skills that can be applied to the intricate operations of complex licensed contracts.

To support these responsibilities, the role holder should possess knowledge and experience in reporting, analytics, data management, budgeting and enabling comprehensive and robust performance optimisation. Through ongoing performance analysis, you will provide guidance to licensed bodies to address and mitigate performance, quality, and compliance concerns while identifying key areas for improvement, ultimately establishing a proactive approach to managing performance related risks.

The role holder will need to work closely with the Head of Professionalisation to ensure updates, best practice and areas for improvement are communicated effectively and in an impactful way both internally and externally. It is expected that you will attend a range of external and internal events and initiatives to help raise the profile of and work of the Council, support pipeline growth and grow demand. 

Main Duties and Responsibilities

Quality

· Develop, implement, and manage quality practices that meet the requirements of the license, as well as requirements set by Government (NCSC and DSIT) to ensure that processes and procedures are compliant. 

· Manage and improve the quality framework that delivers an excellent standard of assessment, ensuring that the outcomes are exceeded and improving applicants’ experience. 

· Take a lead role in developing the Councils approach to understanding and measuring quality and outcomes through the whole professional registration process being administered by licensed bodies. Highlight areas of improvement, identify solutions and put plans in place,

· Develop a community where good practice can be shared. 

· Be responsible for ensuring all relevant individuals are added to the professional register in a timely manner and communicated to appropriately by all parties

· To manage the day-to-day relationship with external partners and stakeholders, deal with any queries in a timely manner. 

· Research, build and embed a feedback system to contribute to continuous improvement

· Work with the Director of Finance and Operations to ensure that payment structures are in place and undertake monthly reconciliation

· Ensure a robust moderation processes and plans are in place, work with the Technical Advisory Panel members and chairs to ensure members are aware of moderation support needs, complete them within agreed timescales and provide timely feedback to licensed bodies.

Performance

· Responsible for the performance management of contracts, ensuring internal and external reporting requirements are adhered to, KPI’s are set, managed and continuously reviewed and reported to LT.

· Oversee all renewal and extensions for client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing. 

· Managing audit requirements in relation to the contracts, including preparing documentation, coordination, addressing findings and maintaining records.

· Working with various internal and external partners to identify and define solutions for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.

· Work with the marketing and comms lead to ensure that Marketing and comms plans meet the requirements of the license, and that the Council strategy is aligned to support. 

· Work with the events and membership co-ordinator to highlight opportunities for collaboration with stakeholders and partners that will support Council strategic objectives. 

General Responsibilities

· Lead on workstream as guided by Head of Professionalisation and in collaboration with Professionalisation team members

· Manage key risks and follow escalation process when necessary

· Ensure there is cohesive and aligned work with colleagues within the organisation

· Maintain open and effective communication with internal and external colleagues

· Prepare status reports as required for the Head of Professionalisation

· Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties

· Represent the Council in stakeholder meetings and external events

· Represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.

· Work from a positive, growth mindset to solve issues and problems that may arise and to adhere to the organisation values

· Carry out such tasks as the COO/Head of Professionalisation may from time to time deem necessary for the effective and efficient functioning of the Council

Person Specification:

Essential:

Experience

• Experience with self-assessment process and Quality Improvement plans
• Experience of creating cultures that embody positive change, continuous improvement and equality
• Experience of managing a supply chain including setting and achieving KPIs and contract conformance
• Management experience and understanding of contractual and performance management with the ability to deliver results
• Experience of successfully delivering an outcome-based contract
• Experience of driving performance, identifying areas of concern and implementing projects for performance improvement

Skills, knowledge and qualifications

• Clear understanding of the purpose of professional registration and associated processes
• Strong interpersonal skills, ability to negotiate and influence a wide range of stakeholders
• Excellent communication skills with the ability to communicate clearly and effectively
• Ability to analyse a range of data from a range of sources to develop insights and support decisions
• Ability to respond quickly in a fast-moving environment, and make key decisions aligned to business goal

Personal Attributes & Approach

• Commitment to a registrant-centred approach
• Confident, positive and hard-working team player – happy to go above and beyond
• Ability to work flexibly within changing priorities and a capacity to be adaptable as required to deliver completed tasks to set deadlines
• Excellent IT and digital skills including Microsoft 365
• Ability to work on own initiative, as well as in consultation and negotiation with senior managers and other stakeholders as required
• Commitment, determination and resiliency

Desirable:

· Relevant QCF Assessor Qualification – e.g. D32/D33/A1/CAVA/TAQA Assessor

· Relevant Internal Verifier/Internal Quality Assurer qualification – e.g. D34/V1

· Previous audit experience

· Demonstrated success in producing efficiencies/increased outcomes against target

· Significant operational management experience

Next Steps

Deadline for application: Friday 28th March 5pm

Interviews: w/c 7th April or w/c 21st April

Start date: As soon as possible

Title:  Head of Publishing Operations 
Specifications: Permanent – Full Time 
Salary: £63,000 per annum 
Location: (Remote) resident in the UK, Germany or Denmark.
Directorate: Publishing and Technology Directorate 
Closing date: 14 March, 2025 

We are seeking an experienced and proactive Head of Publishing Operations to lead and manage Cochrane’s publishing systems and processes. In this key role, you will act as liaison between internal teams, external technology suppliers, and our publishing partner, ensuring smooth, efficient and innovative xml-first workflows from submission to publication. You will oversee the performance of our publishing technology, manage vendor relationships, and drive continuous improvements to our production processes. With a strong focus on operational excellence, stakeholder collaboration, and author experience, you will play a pivotal role in ensuring Cochrane’s publishing systems and processes are efficient, reliable, and aligned with our strategic goals. 

Joining our team means becoming part of a mission to enhance global health through reliable, evidence-based practices. You'll collaborate with dedicated professionals and partners worldwide to ensure health decisions are informed by the best available data. Our core values — collaboration, relevance, integrity, and quality — guide all our actions. By joining us, you'll contribute to making a significant impact on health outcomes globally. 

Don’t have every single qualification? We know that some people are less likely to apply for a job unless they are a perfect match. At Cochrane, we’re not looking for “perfect matches.” We’re looking to welcome people to our diverse, inclusive, and passionate workplace. So, if you’re excited about this role but don’t have every single qualification, we encourage you to apply anyway. Whether it’s this role or another one, you may be just the right candidate. 

Cochrane welcomes applications from a wide range of perspectives, experiences, locations and backgrounds; diversity, equity and inclusion are key to our values. 

Furhter information:

• The deadline to receive your application is 14th March, 2025.  We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 
• The supporting statement should indicate why you are applying for the post, and how far you meet the requirements, using specific examples. 
• Interviews will be held on w/c 24th March, 2025.

Head of House and Operations

We dream of Waverley Abbey becoming a destination of encounter with God, providing a world-class service in all areas of hospitality, centred around simple excellence. A 5-star experience that allows each guest to understand that they are important to us, and we are here to serve them with kindness and excellence in customer service, which guests will feel in abundance. Guests will leave Waverley Abbey feeling restored, revived and refreshed, knowing that they are now part of our connected family.

The House Manager at Waverley Abbey House is responsible for the overall management and operation of the House and departments within it (including Reception, Reservations, Housekeeping, and Catering). The position collaborates with the Events Manager and the Food and Beverage Operations Manager to ensure the overall operation of the House and Estate is maintained daily and that the needs of the employees and guests are met and exceeded.

For key responsibilities and person specification please download job pack.

This role holds a Genuine Occupational Requirement under Schedule 9 of the Equality Act 2010 to be a practising Christian who assents to Waverley Abbey’s Statement of Faith.

If you’d like to apply, please provide your CV, and a cover letter that directly addresses the requirements of the job description, including why you are interested in the role.

We reserve the right to close applications early.

• Please note, an appointment will be subject to:  
• Evidence of Right to Work in the UK 
• Satisfactory references 
• A satisfactory Enhanced DBS disclosure (where applicable)
• Meeting Occupational Requirement criteria 
• Satisfactory completion of a probationary period 

Sound interesting? Apply now!

REF-219 826

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.

As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work.

The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.#

Key responsibilities for the role are

• To manage the business support services within Boccia England, using a customer focused approach to achieve its mission and vision.

• To ensure the operational effectiveness of all general administrative services, Boccia England Membership and digital services including Marketing and Communications.

About Boccia England

We are the national governing body (NGB) for boccia in England and a registered charity.

We have the responsibility to govern the sport of boccia, grow participation and benefit people’s lives, with these three things at the heart of our work.

Our work has a profound impact on improving the physical and emotional well-being of children and adults with disabilities. To see some examples of this in action please watch our videos by clicking these links Volunteering with Boccia England and Boccia Club.

We want to establish strong foundations by developing opportunities, growing our workforce, and running an effective organisation that can help improve the lives of more people, whatever their needs or backgrounds.

Further information about Boccia England can be found on our website.

Head of Delivery

£62,000-£68,000 per annum (dependent on skills and experience) plus generous benefits

Location – Remote, but with regular visits to Foundation funded sites within a defined region, as well as visits to the Foundation office as determined by business needs, including attendance at quarterly Squad Meet-Ups

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

About the role

Are you a strategic leader with a passion for delivering impactful projects? We’re looking for a Head of Delivery to oversee and lead the delivery of capital projects greater than £25k, making a tangible difference in grassroots sports facilities.

As the Head of Delivery, you’ll play a pivotal role in ensuring the successful delivery of a range of priority projects, including 3G FTPs, changing facilities, grass pitches, PlayZones, and Hub sites. You’ll ensure these projects meet the needs of local communities and stakeholders, promoting multi-sport participation and inclusivity. Leading a dynamic team, you’ll focus on operational excellence, refining processes, and ensuring all projects align with the Football Foundation’s strategic goals and investment priorities.

This is an exciting opportunity to make a lasting impact on sports facilities across the country, while leading a talented team and shaping the future of grassroots sports. If you're an experienced project leader with a passion for community development, we'd love to hear from you!

Key responsibilities

· Oversee the development and maintenance of a robust pipeline of high-quality facility projects that deliver long-term value and benefit to local communities.

· Provide strategic leadership to ensure facility projects align with the Foundation’s strategy, and drive execution for maximum impact.

· Ensure projects reflect the needs of local communities and stakeholders, fostering multi-sport participation and inclusivity.

· Mentor and develop a team, creating a collaborative environment, where everyone is aligned and working towards shared goals.

· Continuously refine methodologies and workflows to ensure efficiency, consistency, and improved project outcomes.

· Assist in high-profile funding discussions, maximising contributions and ensuring the best outcomes for each project.

· Lead rigorous peer reviews and ensure high-quality, consistent assessment reports.

· Oversee the transition of projects from approval to construction, ensuring timelines are met and risks are managed.

What are we looking for?

· Proven experience in project delivery, particularly with capital projects above £25k, preferably in the sports or community development sector.

· Strong leadership and team management experience, with the ability to motivate and develop teams across multiple functions.

· Deep understanding of grant management systems and project execution, including budgeting, risk management, and quality assurance.

· Excellent communication and stakeholder engagement skills, with a track record of driving collaboration and community involvement.

· Ability to think strategically and ensure projects align with the Foundation’s strategic priorities and provide long-term value.

· Strong problem-solving and negotiation skills, with the ability to manage complex and high-profile projects.

For full details of the role and requirements, please download our recruitment pack below.

What can we offer you?

The salary band for this role is £62,000 - £68,000 per annum, dependent on relevant skills and experience.

You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), free health care provision, a monthly gym subsidy, death in service benefit and access to selected match tickets.

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us.

The closing date for applications is: Sunday 6 April 2025 at 00:00

First interviews will be held via MS Teams and are currently scheduled for 15 April 2025.

Second-stage interviews will be held in person and are currently scheduled for 22 and/or 23 April 2025.

Please note that you must be eligible to work in the UK to apply.

The Girls’ Network is an award-winning charity with a large and growing network of supporters, mentors and schools across eight regions of England.

We believe that no girl's future should be limited by her background, gender or parental income. Our mission is to inspire and empower girls from the least advantaged communities by connecting them with a mentor and a network of professional role models who are women.

We are looking for a Head of Fundraising to join our team.

The Head of Fundraising will lead our income generation strategy to ensure The Girls’ Network can continue empowering young women from the least advantaged backgrounds. This role will drive the development and stewardship of high-value partnerships, oversee strategic growth in fundraising, and contribute to the charity’s long-term sustainability. 

Key roles and responsibilities

Fundraising

· Develop and implement a fundraising strategy to define and meet annual income targets from corporate partners, Trusts & Foundations, individuals and third party events, identifying opportunities for growth

· Identify, steward and secure high value relationships with corporate partners, Trusts & Foundations and major donors to achieve and exceed own targets, working with the support of the CEO, as required

· Develop compelling propositions to secure funding and wider support from corporate partners, working with the Head of Programmes and Ambassador Community Lead to ensure operational alignment

· Develop and submit funding bids for high value Trusts & Foundations in support of operational plans and agreed budgets

· Identify and steward major donors to meet future targets, working with the support of the CEO, as required

· Develop new activities to increase income from individuals e.g. proprietary campaigns, regular donors, digital fundraising and events, working with external suppliers within available budget

· Ensure regular review and update of case for support to align with external and internal developments.

· Ensure compliance with organisational policies and fundraising regulations working with Head of Finance & Operations, CEO, Trustees and external support, as required.

Leadership

· Provide strategic leadership and direction to Fundraising, ensuring the strategy aligns with our wider goals, delivering high-impact fundraising campaigns and driving long term sustainability.

· Take an active role in the Senior Leadership Team (with CEO, Head of Programmes, Head of Finance & Operations) to ensure efficient management of the charity, developing annual operational plans and budgets, monitoring performance and risk against quarterly targets and attending quarterly Board meetings.

· Work closely with the Head of Programmes to identify and assess new partnership opportunities to develop the strategy and success of the charity.

· Work closely with Head of Finance & Operations on data migration to enable effective fundraising and ensure a high quality supporter experience.

· Develop understanding of policy and issues affecting our mentees and the impact and implications for The Girls’ Network programmes and funders.

· Build productive internal and external relationships, role-modelling our values.

· Act as Ambassador for TGN.

Reporting

· Report quarterly to the CEO and Board of Trustees on KPIs (Key Performance Indicators) and KRIs (Key Risk Indicators) including progress against income targets and value of pipeline, working with the Head of Finance and Operations to align management information

· Ensure restricted grant funding information is shared with the Head of Finance and Operations to enable tracking and with the Monitoring, Evaluation Research and Learning Manager to enable programme data reporting

Staff Management

· Ensure the Fundraising team are well supported to perform their roles, meeting virtually and in person on regular basis, conducting one-to-ones, annual appraisals and personal development plans to support learning.

· Lead and support the Fundraising Manager and Partnerships Manager to achieve their targets from corporate partners and Trusts & Foundations, tracking performance through quarterly reports, including pipeline values

· Work closely with Communications Manager to ensure fundraising opportunities and campaigns are coordinated in a timely fashion to the correct audiences.

· Handle administrative duties such as recruitment, training, performance management seeking support from HR as required

· Ensure direct reports are engaged and motivated and working to a high standard

· Provide appropriate information and guidance to direct reports on a timely basis

Other duties

· As a small charity with limited resources, all staff are expected to be flexible with their work and as such you may be required to undertake other duties and tasks as assigned from time to time. 

Person specification

Essential

Fundraising expertise

· Significant experience (5+ years) gained in senior fundraising and within the not for profit sector

· Significant experience in developing effective fundraising and communications strategies to meet organisational goals, leading teams to achieve success

· Proven experience overseeing a Trusts & Foundations programme, including pipeline and prospect management to meet multi-year targets

· Excellent written skills with the ability to produce a concise, compelling and creative case for support

· Financial analysis skills to track and report on quarterly income performance

Relationship Management

· Demonstrable experience of developing compelling funding propositions to secure high value partnerships with corporates and Trusts & Foundations

· Ability to develop productive relationships with colleagues, donors, suppliers, media contacts and Board-level decision makers

Leadership

· An aptitude for working with high degree of autonomy, managing multiple priorities and within the resource limitations of a small organisation

· An ambition to achieve the vision and mission of The Girls' Network and commitment to the principles of equality, diversity and inclusion  

· Proven experience in developing fundraising content to meet communications objectives

Desirable

· Experience of major donor stewardship to secure gifts

· Experience of developing individual giving activity to achieve income growth

· Experience in using Salesforce, Hootsuite, Canva, Access (website), Mailchimp

· Understanding or experience of working from home

· Experience of working in a small charity

For more information about the role and our organnisation download the candidate pack.

Head of Finance

Join an ambitious international non-profit with high growth aspirations for a newly created Head of Finance role!

About the organisation 

The organisation is a small but growing global non-profit with a mission to use the power of education to transform the lives of refugees, their communities and the world.

The organisation has developed the first accredited upper secondary level programme and qualification for out of school refugees and crisis affected youth. They also offer Changemaker Courses in areas such as Peace-building, Ethical Leadership, and Social Entrepreneurship.

Working with around 1,500 young refugees a year in learning centres in Jordan and Kenya, as well as with partners in Uganda and Malaysia, the organisation aims to drive systemic change and create lasting impact.

The non-profit was born in 2017 and now has a global and fully remote team of around 25 employees. Predominantly donor funded, with a current turnover of around £900k per annum, the organisation has secured some additional funding which will act as the catalyst for a new exciting phase of growth.

About the role

The organisation is seeking a Head of Finance on a permanent, part-time basis. The Head of Finance is a newly created position as the organisation seeks to create a fully functioning internal finance department as they aim to scale-up operations over the coming years.

The Head of Finance will play a transformative role in evolving and overseeing all financial operations, including budgeting, financial reporting, compliance, and strategic financial planning. You will also work closely with the Co-Executive Directors, senior leadership team, board of trustees and newly created finance committee to support the organisation’s mission and objectives by providing financial insights and guidance.

Your responsibilities will include preparing financial statements, managing donor funds, ensuring compliance with accounting standards and grant requirements in the UK and internationally, as well as developing and leading a brand-new finance team.

 The role will be highly varied and would best suit someone who is passionate about international development and education, with a growth-mindset and a diverse range of finance skills. Additional duties may include developing financial pricing models and assisting with fundraising proposals.

The organisation currently uses Xero accounting software, with a payroll of 6 salaried employees plus a number of internationally based consultants.

The role is offered on a permanent, part-time basis for 4 days per week. The salary offered is £62,500 - £68,750 per annum FTE (£50,000- £55,000 for 4 days / 0.8 FTE) for UK based candidates. For candidates based outside of the UK, salary will be benchmarked against local context.

The role is fully remote, preferably within a time zone GMT +/- 3 hours. Benefits include a flexible time off policy, parental leave, flexible working & access to a wide variety of courses through Develop, an online training platform.

Key Requirements

● Fully-qualified ACA, CIMA or ACCA accountant

● Proven experience in a senior financial management role within the non-profit sector, ideally within international development

● Strong understanding of charity accounting principles, charity regulations, and grant compliance, including SORP and restricted fund accounting

● Expertise in financial planning, modelling, analysis, budgeting, and forecasting

● Excellent communication and presentation skills to effectively convey complex financial information

● Leadership abilities to manage and motivate a finance team

The role would be best suited to someone who is committed to making a difference to the lives of young refugees, with a strong grounding in charity sector accounting and international donor funding.

How to apply

Please reply to this advert with your CV or contact Jamie at Marble Mayne for a further discussion on the full application process.

Key dates

Closing date: Tuesday 25th March at 5pm

1st stage interviews: 1st & 2nd April - remote

Final interviews: 7th April – ideally in person in London, however remote interviews will be considered.

Reporting to the Director of Training and Quality, the Head of Quality will have responsibility for maintaining high quality standards across all operations relating to the delivery of Bikeability, the government’s national cycle training programme.

The post-holder will be familiar with the vocational qualification landscape and will hold (at least) Level 4 qualification in quality assurance.

They will ensure that quality is at the heart of Bikeability by development and delivery of the quality assurance system. 

The Bikeability Trust 

The Bikeability Trust’s purpose is to ensure that all cycle training is delivered to a gold standard, inspiring everyone to cycle with competence and confidence.   

We are:  

• Expert: The Trust has successfully administered the Bikeability programme on behalf of government since 2018, delivering high-quality delivery guides and instructor training, and our workforce has thousands of years combined experience teaching people to cycle.  

• Inspiring: Every rider completes our training feeling able, confident and motivated to cycle safely on the roads for short journeys. Transforming the traditional image of cycling to an everyday, everyone activity.    

• Quality focussed: Our instructors deliver high-quality, consistent and standardised cycle training. We aim to ensure that every rider achieves the same outcomes to the same standard, taking into account their individual capabilities, including special educational needs and disabilities (SEND).  

• Inclusive: We take action to reduce barriers to participation, support underrepresented groups and ensure that anyone who wishes to access Bikeability cycle training is able to do so, and cycling is seen as an activity for all.   

• Efficient: Our delivery programme offers value for money and is delivered in an economic, proportional and efficient way.  

• Influential: We share our evidence of the impact of cycle training across a variety of sectors (transport, education, environment, health, leisure, etc) and work collaboratively with stakeholders, partners and commercial organisations to achieve our vision and influence behaviour change.  

Responsibilities  

Quality Assurance Management  

• Develop with Director of Training and Quality the annual plan of quality improvement and training standardisation for the Bikeability Industry. This may include but not limited to: 

• Writing and continually improving IQA guidance for training providers. This may include written guidance, video, webinar and other resources 

• Developing and leading CPD for instructors and training providers 

• Developing procurement guidance for grant recipients to assess quality 

• Assimilating learning from complaints and serious incidents into quality improvement and training standardisation plan 

• Keeping informed around any legislation or guidance changes that require amends to the Bikeability Delivery Guide. Ensure the guide is updated and communicated effectively 

• Leading guidance, training and support to Quality Consultants to ensure standardisation and consistency of visits and reports 

• Introducing and leading on training for training providers’ IQA leads 

• Running the quarterly meeting for training providers’ IQA leads 

• Produce an annual thematic report on quality

• Develop initiatives to support and improve instructor recruitment and retainment. 

• Work with communications team to effectively communicate the quality assurance system to Bikeability Industry

• Offer subject matter expertise, expert insight and support to the Bikeability Effectiveness Advisory Group and Regional Networks 

• Manage the quality team for the Bikeability programme: 

• Safeguarding, complaints and serious incidents monitoring, reporting and learnings 

• Training Provider External Quality Assurance visits and standardisation of delivery to identify industry needs 

• Acting on whistleblowing concerning misuse of public funds or the Bikeability brand 

• Annual system of registrations and renewals for instructors, training providers and grant recipients

• Responding to enquiries from members of the public and professionals through contactus

• Awards materials delivery and monitoring 

• Supporting digitisation enquiries from the Bikeability Industry 

• Overseeing the Bikeability conference 

• Collating, analysing, reporting and acting on data/feedback collected through digitisation 

• Monthly and quarterly reports on delivery of core services for Department for Transport and Board of Trustees 

• Lead the Bikeability annual conference planning (working with a cross departmental project team) 

Digitisation 

• Ensure that grant recipients, training providers and instructors receive timely support on digitisation and technical help where required working across the quality team 

• Work with the operations team to report on the impact of quality 

Get Cycling in Schools (GCiS) 

• Provide leadership to the project team to fulfil objectives and outcomes of the programme 

• Ensure financial processes are followed and budgets are reconciled on GCIS spend 

• Ensure GCiS outcomes reporting as part of the quality team monthly and quality reporting

General  

• Recognise the need to be flexible when working for a small organisation and carry out other duties that may be required 

• Commitment to personal continuing professional development

• Take on another other task as agreed with line manager 

Person specification 

The successful applicant will have: 

• A first or higher degree 

• L2 Award in Instructing Cycle Training qualification status and enhanced DBS 

• Level 4 Quality Assurance

• Excellent organisational and customer care skills 

• Strong written and oral communication skills 

• Have a growth and continuous improvement mindset 

• Ability to use Microsoft 365 packages including Excel, Word, PowerPoint, Outlook and Teams 

• Ability to work effectively as part of a team and independently 

• It is also essential that the post holder has experience of one or more of the following:

• Experience of managing Bikeability programmes

• Customer service and complaints

• Safeguarding

Skills 

• Excellent communicator (both orally and in writing) with effective listening, influencing and negotiation skills 

• Highly effective decision-making skills with excellent analytical and problem-solving abilities 

• Excellent administrative, organisational and IT skills 

• Intellectual rigour, financial acumen and the ability to accurately analyse and explain complex issues 

We value staff and a range of experience at the Bikeability Trust, so the person specification is a guide to the skills. We encourage diverse applicants and transferable skills.

The Operations Manager will work closely with the Managing Director to ensure the charity operates effectively. The Operations Manager will lead on the development of policies and procedures to ensure regulatory compliance, and robust management processes.

The Operations Manager will add to the staff team by bringing a skillset that is grounded in administration processes, excellent IT competence, and a numerate, systemising and detail-orientated mindset.

Do you really dislike litter? Do you want to be part of changing our littered country for the better? CleanupUK’s vision is of a world where everyone benefits from living in a litter-free environment. We support communities in areas of disadvantage to come together and form locally-led litter-picking groups to tackle the litter problem in their neighbourhood and to strengthen their community.

CleanupUK provides a spark in local communities that need some help and encouragement to tackle the challenge of litter where they are. We set up Cleanup Hubs in the most littered areas and support community litter-picking groups to start, grow, or sustain their activities by providing equipment, information and advice. We are a growing, ambitious team who are all passionate about helping the communities we work with. We love what we do!

This new role will be a key member of our income generation team, enabling us to spread our work all over England. You will be helping us to improve people’s lives and give communities a real boost!

Practical details

Position - Trust and Foundation Fundraising Lead

Responsible to - Chief Executive

Location - Home based with occasional travel as the role requires

Hours - 37½ hours per week (full time) – full time or part time role available

Salary - £42,000–£45,000 per annum full time

Annual leave and benefits

• 27 days annual leave full time (bank holidays in addition)
• Pension scheme with 5% employee contribution and 3% employer contribution

Responsibilities 

• You will be implementing the existing workplan for 2025, complemented with your own input into maximising CleanupUK’s revenue from trusts, foundations and The Lottery
• You will be managing the Local/Regional Trust and Foundation Fundraiser to help them maximise their revenue
• In conjunction with the Chief Executive, you will be nurturing the key funder relationships that CleanupUK already has
• You will be developing strong and close relationships with new key trust and foundation funders
• You will be working closely with our Corporate Partnerships and Operations teams
• You will be contributing to CleanupUK’s future strategy

Requirements

• A passion for dealing with litter and the damage that it causes to communities and also for the wider environment and its protection
• ​Solid, successful experience of trust, foundation, lottery, statutory and major donor fundraising 
• Exceptional relationship-building skills with funders of all types
• Good understanding of an organisation’s strategy and strategic issues
• A strong communicator who can write well

Further Information

To be eligible to apply for this position, you should be able to answer “yes” to both of these questions :

• Do you have 5 years or more of fundraising experience?
• Do you have successful experience of raising money from trusts and foundations?

How to apply

Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation. Please see attached full role description and supporting documents.

Applications for the role can only be made via the CharityJob website.  The deadline for applications is Thursday 20th March 2025 at 5pm.

First-round interviews will take place in the week commencing March 31st; final interviews are due to take place in the week commencing April 22nd.

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The purpose of the Fundraising Coordinator/Small Grant Writer role is to act as administrator and coordinator for all aspects of the Fundraising team, as well as working with the Head of Fundraising to research, compose and submit small grant applications (up to £10,000) using skilled writing techniques and knowledge of the culture, programmes and language of Kids Matter.

The Fundraising Coordinator/Small Grant Writer role involves:

• Supporting the Head of Fundraising in providing dedicated donor care and communications through the management, oversight and actioning of the donor thanking process ensuring all financial gifts no matter how large or small are acknowledged and thanked appropriately.
• Collaborating with the Finance Manager and Operations Administrator to ensure that all incoming donations are correctly identified, communicated and recorded in Kids Matter’s CRM system.
• Liaising with the Communications team to provide administrative support for the fundraising elements of campaign initiatives.
• Taking minutes at all fundraising meetings and distribute/action as necessary to the team.
• In conjunction with the Head of Fundraising, researching new small grant funding opportunities. Writing and submitting subsequent grant applications in a professional and timely manner.
• In conjunction with the Head of Fundraising and utilising knowledge of existing donor and grant income and potential grant opportunities, helping to plan future years’ funding pipeline strategy.

About you

Do you have excellent administration skills? Do you love writing? Can you work well in a team? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Fundraising Coordinator/Small Grant Writer position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 4pm on Monday 31st March. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

About us:

Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, making friends and having fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.

Job Purpose:

This role has two key functions:

• The prime purpose of this role is to provide administrative support to the Head of Governance in driving high standards of charity and company governance across the organisation, including the other entities within the WAGGGS group (60%).
• Second, is supporting the Chief Executive with basic diary management and office project management (40%).

Key Responsibilities:

1. Administrative support for Board and Committee meetings:

• assist in the planning and execution of Board, committee, and entity meetings by:
• Managing the governance calendar, communicating meeting dates and deadlines for papers.
• Coordinating the distribution of agendas and papers.
• Attending meetings as required and preparing clear and accurate minutes.
• Booking meeting rooms and making travel and accommodation arrangements

2.  Support the 2025 Governance Review

3. Administration of committee nominations 

4. Awards Support

 5. Induction Process Development

 6. External Supplier engagement

7. Maintain Governance webpages and mailing lists

8. Support Governance Process Improvement

9. Administrative Support to Executive Team

10. Proactively provide administration support to the Chief Executive and Deputy Chief Executive

Please refer to the attached Job Description for a detailed information about the role.

please submit your CV and Cover letter to be considered for this role.

Everyone deserves a decent place to live – join Habitat for Humanity Great Britain as our new Director of Retail, and support people to find a safe, affordable home.

We’re on the lookout for an experienced senior level retail professional, with the energy and drive to

lead the successful introduction and expansion of our ReStore network, a charitable home improvement retail concept well established in the USA, Canada and Ireland, but new to Great Britain. This is your chance to take charge of a retail operation with a real purpose—helping families build a better future through safe and affordable housing.

You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey, providing you with the opportunity to directly influence and develop retail expansion and impact in local communities.

Leading a high performing team of staff and volunteers who work collaboratively to generate resource and support for our mission, you’ll be responsible for sales growth and sustainability through strategic innovation, operational excellence, building brand awareness, valuable partnerships and community engagement.

If this sounds like it could be a good match for you, please take a look at the Candidate Pack on our website (Please see vacancies).

Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

Job Description

Department:                      Retail

Reports to:                        National Director

Budget responsibility: Yes

Line management: 2 direct reports (Store Manager x 2) and an overall team of 13 when fully staffed (currently 3 roles staffed)

Location:                           Flexible/hybrid - home-based and with regular travel to stores, internal and external meetings.

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

ReStore is Habitat for Humanity International’s unique, trademarked retail concept which was first opened in 1991 by the Habitat for Humanity affiliate in Winnipeg, Canada.  Today there are over 1,000 ReStores successfully operating across Canada, United States, Australia, New Zealand, Poland and Northern Ireland.

Job Purpose

To support of Habitat GB’s vision of a decent home for everyone, the Director of Retail is accountable for the successful introduction of a new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials.  Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes. 

The Director of Retail provides senior and strategic leadership for Habitat GB’s retail strategy, and for the entire ReStore operation. Key responsibilities include the planning, implementation, and monitoring of the impact of ReStore in Great Britain, such as income generation, brand awareness, partnership development, community engagement and outreach. The Director of Retail is also responsible for leading a high performing team to manage the ReStore footprint in Great Britain, and working collaboratively across Habitat GB, the international Habitat network (HFHI), and with external partners.

As a member of the Senior Leadership Team, the Director of Retail works to ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a robust people and culture approach. 

Key Accountabilities/Responsibilities

Strategic development & leadership:

   Provide senior and strategic leadership for end-to-end retail operations.

• Develop and implement a comprehensive commercial and profit-driven strategy aligned with Habitat GB’s mission and goals. 
• Continue to identify and maximise the opportunities, revenue and profit presented by the commercial operations of Retail as well as volunteering, community engagement and other programmes, working in collaboration with colleagues in the Programme Delivery and Fundraising & Partnerships teams.
• Working collaboratively across Habitat GB, review the commerciality of the wider charity and develop commercial projects capable of delivering efficiencies and increasing income which create increased support for the charity’s beneficiaries.
• Work with the Director of Finance, Operations & Compliance and other colleagues to ensure effective and efficient commercial delivery whilst taking accountability for establishing and maintaining appropriate delivery frameworks and governance.
• Lead and empower all ReStore colleagues to maximise income and profit from all Retail and sources (including online) whilst ensuring that costs are contained within budget.
• Lead the development of a plan for expansion of future ReStores.
• Work closely with the Director of Programme delivery and other colleagues to design, deliver and grow community-based outreach programmes connected to ReStore.
• Design and implement effective strategies and processes for programme implementation, including resource allocation, scheduling, and monitoring of progress.
• Ensure programmes are accessible, inclusive, and culturally sensitive to provide the best possible support to target communities.

Leadership of ReStore operations:

• Retain an oversight of new and ongoing commercial operations, including sales, marketing, donations, pricing and operational excellence.
• Monitor and analyse external market trends and competitor activities (not restricted to the UK) to identify and accelerate sustainable opportunities for growth. 
• Support all ReStore communication and marketing using the charity’s comms channels, ensuring optimum strategy & planning, prioritising key areas of operational focus (including store opening, stock donations & volunteering) & shared annual Communications and Brand priorities.
• Develop and lead on building strong productive relationships with external suppliers including builders, designers, till suppliers, utility companies, etc. to ensure ReStore delivers on new store openings expectations and all stakeholder engagements.
• Oversee leasing activities including prospecting, negotiating, and ensuring execution of lease agreements. Negotiate terms and conditions that are favourable for our budget and needs.
• Coordinate property maintenance and repairs including shop renovations and fit out.
• Ensure compliance with all relevant laws, regulations, and ethical standards in all commercial activities.
• Ensure excellent risk management, including the identification and mitigation of commercial risks, implementing appropriate controls and safeguards.
• Measure and communicate the social and environmental impact of commercial activities. 

External representation and strategic partnerships development:

• Represent Habitat in Great Britain and, where required, internationally. Work closely with the National Director and others on brand awareness, influencing & engagement opportunities, increasing visibility with partners, communities and other collaborators.
• Work collaboratively with the Fundraising & Partnerships team to support or lead high quality partnerships and strategic relationships.
• Work closely with other teams to ensure the development of high-quality proposals, propositions and reports which leverage opportunities across institutional and non- institutional prospects related to ReStore and contribute to our credibility as a trusted and impactful organisation.
• Be proactive in responding to external challenges as well as opportunities to raise the profile and impact of HFHGB.
• Ensure the organisation, its mission, strategic aims, services and products are consistently presented positively to relevant stakeholders. Act as an advocate for the organisation. Promote and enhance the charity’s position externally and develop and maintain good relations and effective networks with relevant stakeholders.

Performance management, reporting and monitoring: 

• Set ambitious yet achievable revenue targets and other KPIs, monitoring progress effectively, taking proactive steps to meet and, where possible, exceed financial goals.
• Work with the Senior Leadership Team to oversee the active management of the National Strategy through the co-development of a new Performance Framework for the organisation, ensuring it is robust, strategically aligned, and balances prioritisation and focus with innovation and adaptability. Represent relevant areas of performance in governance forums, including Board level.
• Develop and manage the Retail department's budget, ensuring cost-effective operations.
• Coach staff on their commercial acumen, to nurture the teams in how to make the best financial decisions at their level of responsibility.
• Work closely with the Director of Finance, Operations & Compliance to track performance, and contribute to high quality reporting, income forecasting and budget management.
• Measure and communicate the social, financial and environmental impact of commercial/retail/outreach activities.
• Lead and support report to external partners, donors and other stakeholders.

Leadership and management:

• Build and lead a high-performing and ambitious team, inspired to implement and grow the ReStore brand in Great Britain, with a core focus on positive impact in ling with our national strategy.
• Manage, motivate and develop team members. Ensure regular 1-2-1s are held, set individual objectives, encourage a culture of giving and receiving feedback, where kindness and ambition support the progression of people and plans.
• Lead the development of a Volunteer Management programme for ReStore in line with sector-wide and Habitat for Humanity best practice. Including recruitment, onboarding, training, experience, engagement and communications.  Ensure ReStore staff are supported to deliver outstanding volunteer management and build in regular feedback mechanisms.
• Working closely with the Head of People and others, support the ongoing development of a strong safeguarding culture throughout the organisation.
• Lead the development and monitoring of a safeguarding plan for all ReStore operations and programmes, including policy, protocols and training for volunteers and ReStore staff.
• Role model our values in line with Habitat GB’s inclusive approach to people and culture.

Organisational Leadership: 

• Support the National Director in leading the organisation to deliver Habitat GB’s strategy and vision, acting as a collaborative and supportive member of a shared leadership team.
• As a member of the Senior Leadership Team, provide oversight of organisational priorities, productivity, performance, risk and due diligence.
• Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities.
• Co-create ways of working to enable an adaptive, collaborative and high performing organisational team.
• Deputise for the National Director when required and represent Habitat GB in national and international meetings and forums.

Person profile:

• Significant retail leadership experience, ideally within a charitable, purpose-driven or social enterprise environment.
• A proven track record of leading teams to success, driving sustainable growth and profitability in a retail environment.
• Skilled in building strong relationships with diverse types of external partners, donors, volunteers, staff and stakeholders to achieve business and community-focussed impact objectives.
• Understands relevant legal and compliance requirements, with a track record of successful management across a similar operational platform.
• Experience managing safeguarding compliance in a similar operational environment.
• Experience of working in a similar organisation, collaborating across teams and operating in a highly effective way across a diverse, networked structure.
• Significant and successful experience in senior management roles, encompassing strategic management and team leadership.
• Experience leading and managing teams made up of staff and volunteers.
• Strong budget and financial management skills.
• Experience developing, managing or engaging in community-led programmes.

Skills and competencies:

• You have excellent interpersonal, influencing and networking skills and can communicate with impact across diverse audiences.
• You are a strategic and entrepreneurial thinker who is focussed on increasing impact in line with Habitat GB’s mission.
• · You are resilient, able to lead positively in a role which carries significant responsibility and requires you to prioritise effectively across multiple areas of work, problem solve and demonstrate strong organisational and planning skills.
• You are a values-led leader, who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion.
• You are an experienced manager, able to lead and inspire others, motivating team members to perform at their best with a growth mindset.

The role and responsibilities will be carried out in a way which reflects:

• HFHGB’s commitment to safeguarding children in accordance with the Safeguarding Policy.
• A commitment to HFHGB’s vision, mission, values and approach.
• A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.

Start your Habitat journey here…

The deadline for applications is 30th March 2025 (at 11:59 pm).

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.