Head Of Marketing Partnerships Jobs in Bristol
The Centre for Deaf and Hard of Hearing People (CfD) is a registered small-sized charity that delivers a wide range of services including community development and assistive equipment services to people in Bristol who are Deaf, hard of hearing or deafened. As our mission statement says, we are working toward creating a Bristol “where everyone can participate in all aspects of life in the city, whatever their level of hearing”.
CfD challenges the prejudice and barriers that Deaf and hard of hearing people face in their daily lives. We are developing exciting new plans for activities that will contribute to our aims and promote equality for all deaf people.
CfD is seeking a Manager to run our Equipment Service, contribute to projects and support our CEO as we move forward with our new plans. The post-holder will be based at the Vassall Centre, Gill Ave, Fishponds, Bristol, BS16 2QQ.
This is an exciting opportunity to help CfD grow. You will manage our Equipment Service for Deaf and hard of hearing people, with a focus on developing the scope and reach of the service. You will also contribute to a portfolio of projects and support the CEO by managing staff and leading on areas of work such as HR and Health and Safety. We welcome applications from people who have experience of working with or supporting deaf people and those with management, administrative and marketing experience who would like to use these skills in a new area.
Summary of duties:
Equipment Service
The Manager will oversee the running of the Equipment Service, managing the two Equipment Officers and the two CfD Administrators, as well as being responsible for the Resource Room. You will also be responsible for the marketing of the Equipment Service, developing the existing marketing strategy and implementing your new approach. This part of your role will take 20 hours a week.
The Manager will also be responsible for developing the Equipment Service so that we reach more people, make more use of Bluetooth technology and offer more support to existing clients. This part of your role will take 7 hours a week.
The role may develop to include spending some time as an Equipment Officer, visiting clients, making assessments and providing equipment to clients. Training will be provided for this part of the role.
These parts of the role are core. All candidates will be asked to carry out these duties.
Additional hours are also available to:
1. Work an additional 3 hours a week developing the Equipment Service
2. Work with other CfD staff to develop and run projects and support the CfD CEO. This work will be up to an additional day a week (7.5 hours a week)
Current projects include:
· Developing new ways of supporting Deaf and hard of hearing people, with an emphasis on setting up “Living with Hearing Loss“ workshops and peer support groups for hard of hearing people.
· South Gloucestershire project – bringing Deaf and hard of hearing people together through monthly sessions with a focus on wellbeing.
· Community Development projects – these seek to build resilience, bring people together, and to make connections to their communities.
Support Role
You will support our CEO, Justin Smith, by dealing with queries from staff, deputising at some meetings and leading on HR matters, Health and Safety and GDPR.
This will be an exciting and challenging role. You will be busy, but you will be able to make a real contribution to CfD and to the lives of Deaf and hard of hearing people in Bristol and the surrounding counties.
Does this sound like you?
The main responsibilities are to:
Equipment Service
1. Manage, maintain, and improve the Equipment Service.
2. Line-manage the two Equipment Officers and the two CfD Administrators.
3. Develop and implement the current marketing strategy for the Equipment Service, including use of social media, the CfD website, outreach work and presentations.
4. Produce equipment service reports for the CfD Trustees and Bristol City Council in a timely manner and to a professional standard.
5. Work with the CfD Communications and Engagement Officer to develop the Equipment Service Newsletter so it becomes a CfD newsletter of interest to deaf people throughout Bristol and the surrounding counties.
6. Improve the Equipment Service website so that it becomes a resource for clients and professionals.
Projects
Tasks will include some of the following:
1. Manage contracts and support staff to manage their budgets across a number of projects.
2. Lead on using our database to produce high quality statistics on our work.
3. Support staff to ensure that CfD produces reports for funders to meet the required deadlines.
4. Contribute to a number of projects, including developing new ways of supporting hard of hearing people to adjust to hearing loss and to find effective strategies for meeting the challenges that hard of hearing people face in Bristol.
CEO Support
Tasks will include some of the following:
1. Lead on HR, Health and Safety, Risk Management, GDPR compliance and good practice.
2. Deputise for the CEO at selected meetings and events, and to develop and maintain relationships with key external partners and agencies.
3. Work with the CEO to cost and implement new initiatives and service delivery opportunities.
General
1. Attend conferences, training and other staff development opportunities.
2. Develop an agreed personal training plan and carry this out using internal and external training as required.
3. Adhere to and promote CfD’s policies and standards, especially the Equal Opportunities, Data Protection, Safeguarding, Health and Safety and Communication policies.
4. Act as an ambassador for CfD; promoting a positive and professional image and attitude at all times.
5. Support the CEO and other CfD staff in achieving the aims of CfD and carry out such other relevant duties as may be agreed.
6. Support CfD to find funding for new projects involving Deaf and Hard of Hearing people.
7. Coordinate and manage own Access to Work support (if needed).
Terms and conditions:
1. This is a part/full-time position of 27- 37.5 hours a week. CfD’s core hours are 10am – 4pm. Occasional evening and weekend work may be required. Applications are welcome from candidates who wish to work for any number of hours between 27 and 37.5 (full-time). Part-time hours may be split across 4 or 5 days.
2. This is a permanent post, subject to availability of funding. Equipment Service funding from Bristol City Council is renewed every 3 years subject to CfD winning a competitive tender. The current service contract will run to the end of March 2026.
3. Salary £27,500 - £31,000 a year pro rata.
Note:
The final interpretation of this job description rests with the CEO in consultation with the Board of Trustees and the jobholder. The job description will be reviewed in the course of supervision meetings and any amendments will be negotiated with the jobholder. The jobholder is also expected to share in other CfD activities as time permits and by agreement with the CEO.
Essential skills, abilities and knowledge:
· Educated to A-Level standard, including Maths and English GCSEs.
· Knowledge and understanding of the voluntary sector and sympathy with the objectives of CfD.
· Able to deal with telephone calls and queries (through interpreter if required) in a pleasant manner.
· Some knowledge of specialist equipment for Deaf and hard of hearing people.
· Experience of producing reports.
· Experience of collating and inputting data onto databases and extracting information for monitoring (CfD uses a CRM system called “Charitylog”. Training will be provided for this system).
· Experience of delivering projects or services in a timely manner and to budget.
· Able to use Microsoft office to a high level, including Word and Excel.
· Ability to monitor budgets and use Excel to check and prepare budgets.
· Ability to write clear and concise documents suitable for a range of audiences, including professionals and service-users.
· Understanding of the importance of evaluating a service.
· Ability to deliver presentations to small and medium-sized audiences in an engaging manner.
· Ability to form positive working relationships with other professionals.
Desirable skills, abilities and knowledge:
· A marketing qualification or experience of marketing a service.
· Experience of working with Deaf and/or hard of hearing people.
· Ability to communicate in British Sign Language (training can be provided).
· Experience of working closely with service users and explaining complex issues clearly.
· Understanding of the social model of disability.
· Experience of using social media and writing content for websites.
· Experience of managing staff.
Things we expect all staff to support us with:
· Actively seek out opportunities for development and income generation.
· Read, understand and follow CfD’s policies and procedures.
· Stay up to date with key developments in your specialist area.
· Be willing to occasionally work evenings and weekends.
· Participate in team-meetings and development days.
· Be willing to travel across Bristol and occasionally further afield.
· Represent CfD at local, regional and national meetings and events.
In return, you will receive:
• Competitive pay and holiday allowance
o 25 days a year plus Bank Holidays pro rata per year
• Employee pension contributions
• A flexible working policy
o Our core hours are 10:00 until 16:00 Monday to Friday
• The opportunity to be part of a committed, skilled and supportive team
• Support to develop your skills further
Equipment Service – Further Information:
The aim of the Equipment Service is to make sure that clients get the equipment they need and are confident in using it. We support clients to be independent by helping to remove some of the barriers they face because of their hearing loss.
The Deaf Equipment Service is contracted to CfD by Bristol City Council. CfD has run the Equipment Service for Deaf and hard of hearing people for over 10 years. Our Equipment Officers make pre-arranged visits to the homes of Deaf, deafblind and hard of hearing people within the city of Bristol. We carry out assessments to find out what clients need and then supply the equipment (usually free of charge), provide training so clients know how to use it and support clients if they need repairs or replacement equipment. Every year we work with around 400 clients. The equipment we supply includes TV listening devices, flashing doorbells, amplified telephones and personal listeners. We are developing an outreach programme to try and reach as many deaf people in Bristol as we can.
As the Manager of the Equipment Service, your main tasks will be:
1. Manage, maintain, and improve the Equipment Service to make sure all KPIs are met.
2. Manage the Equipment Service budget and make sure all activities are delivered within budget.
3. Manage the two part-time Equipment Officers and the two CfD Administrators, including conducting supervisions, and chairing team meetings.
4. Develop and implement the marketing strategy for the Equipment Service so that the service expands to meet our new targets.
5. Support the administrators to monitor the Equipment Service email inbox, responding promptly to all customer related queries.
6. Keep records using CfD’s Charitylog database, electronic files and some paper records.
7. Produce regular reports and statistics on work done.
8. Develop the Equipment Service by:
a. Exploring how workshops on hearing loss can be used to support hard of hearing people.
b. Developing peer-support as a way of promoting the wellbeing of hard of hearing people.
9. Review and improve the administrative systems e.g. electronic and paper filing systems, data collection, record management.
10. Greet visitors to the resource centre and provide demonstrations of a selection of assistive technology.
11. Work with the Equipment Service Team to provide content for the organisation’s website and social media presence relevant to the Equipment Service, including the sharing of stories and information.
12. Lead on reviewing and improving the Equipment Service website.
The client requests no contact from agencies or media sales.
Thank you!
The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.
You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.
The role focuses on the key areas of:
· Supporter Engagement and Communication
· Donation Processing and Acknowledgement
· Data Management and CRM Administration
· Administrative Support and Process Improvement
An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time. Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.
Please see the recruitment pack for a full list of key tasks.
The client requests no contact from agencies or media sales.
Thank you!
The Finance and Administrative Project Officer will play a crucial role in ensuring the financial integrity and administrative efficiency of our projects in the DRC. This position involves a wide range of responsibilities, including budget management, financial reporting, and compliance with donor requirements. Additionally, the role includes supporting partner NGOs in their organisational development, ensuring they meet donor requirements, and providing guidance on financial management. The officer will also be involved in procurement, travel logistics, and the publication of financial information.
This role is pivotal in maintaining strong relationships with funders and partners, contributing to the overall mission of RFUK to protect rainforests and support Indigenous Peoples and local communities.
Location: London (hybrid), France (remote) or Democratic Republic of Congo (remote/hybrid)
Candidates must have a pre-existing right to work in one of these countries. Please note RFUK is unable to cover any relocation costs.
Salary: GBP 33,835 in the UK / EUR 32,042 in France / USD $41,395 in DRC
Please note that all salary amounts are gross and exclusive of employee contributions and taxes. Variances in salary amounts are due to different employer costs. The DRC salary figure applies to DRC nationals only, as expats are subject to additional 25% tax.
RFUK operates a fixed salary grid, and salaries are non-negotiable.
Contract type: 12 months fixed-term (with the possibility of extension)
Other entitlements: 30 days annual holiday (in addition to Bank Holidays); other benefits depend on the location of the candidate
Hours of work: Full time, 35 hours a week
Start date: As soon as possible
Person Specification
The ideal candidate should be highly motivated and a detail-oriented professional with a background in financial management and administrative support, particularly within the context of international development or charity work. Excellent written and spoken fluency in both English and French is a non-negotiable requirement to ensure that you’re able to effectively communicate and collaborate with our diverse teams and partners.
Your experience should include managing project budgets, tracking expenditures, and producing high-quality financial reports. You should be well-versed in working with local NGOs, ensuring compliance with donor requirements, and supporting their organisational development.
Strong interpersonal skills, meticulous attention to detail, and ability to work under pressure are integral qualities for a member of the RFUK team. This role would suit someone who is eager to develop new skills and contribute to the cause of protecting rainforests and supporting Indigenous Peoples and local communities. You should be committed to the mission of RFUK and be enthusiastic about contributing to the success of our projects.
For further details regarding the role and specific qualifications required, please consult the Job Description.
The client requests no contact from agencies or media sales.
Thank you!
Thank you for your interest in joining our special charity!
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
Support Network Coordinator (South Central)
Salary: £27,343 per annum (FTE £34,178 per annum)
Location: Home based - Living within Bedfordshire, Berkshire, Buckinghamshire, Hertfordshire, Northamptonshire or Oxfordshire
Contract: Permanent
Hours: 28 hours per week (0.8 FTE)
We are seeking an additional Support Network Coordinator to cover the South Central region (Beds, Berks, Bucks, Herts, Northants and Oxon).
Please note for this role it is essential that an applicant has an SCI or CES, and lives in the specified counties.
Each of the Support Network Coordinators have the responsibility for delivering, maintaining, and expanding the support services available to SCI people and their families in their region of the UK.
The post coordinates two vital parallel strands:
- In your region, to reach and support newly and long-term spinal cord injured people and their families:
- Developing a strong partnership with all available specialist services, charity and business partners; managing a dedicated team of volunteers as well as providing direct support to SCI people with more complex needs.
- Nationally, working to facilitate the link between SCI people and the network of services:
- Referring SCI people and their families to our clinical/health expert support teams and advocacy services; working with the Digital Engagement team to build on-line links to regional partners in your area; supporting fundraising, campaigns and communications.
Benefits
- Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
- Access to Group pension scheme (6% employer contribution)
- Access to Group life assurance scheme
- Access to Healthcare cash plan
- Access to Employee assistance programme (EAP)
- Employee volunteer days
- Access to discounted gym membership
- Free car parking at Milton Keynes, Head Office
- Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.
This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.
Closing date: 10 February 2025, 9am
Interview dates: 12/13 February 2025 at SIA House, Milton Keynes.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.
We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.
No agencies please.
Thank you!
Location: Preference for a base at our Bristol office with hybrid working available. We are also open to applications from remote (UK based) candidates, requiring monthly visits to our Bristol office.
About Resource Futures
We want to create a future where organisations, people and communities can thrive using material resources.
Resource Futures is an organisation accelerating the shift towards a circular world: putting restorative practices of reuse, repair, recycling at the heart of the fight to address the climate crisis. We help governments, businesses, NGOs and non-profits embrace regenerative change and rebalance their relationship with resources.
We are non-profit-distributing and have a close-knit team of 50+ trusted employees who collaborate across various areas of the business. Our multi-disciplined and connected approach sets us apart from the competition and enables us to build robust solutions that have a meaningful impact in the world.
We are passionate not only about what we do but how we do it, and we’re proud to be a part of the global B Corp movement to use business as a force for good. Employee-owned and independent, we’re all about helping each team member grow, and together striving towards our goal of creating a sustainable world.
The opportunity
We have an exciting vacancy in our Finance team for someone who would like to grow and develop into the finance profession. This is a fantastic new opportunity for an enthusiastic person, who may be currently training for bookkeeping finance qualifications (e.g. AAT, ) or planning to start training for a career in finance. If you have a positive “can do” attitude, excellent attention to detail, previous experience of assisting in finance tasks and self-motivation to learn, we would love to hear from you. You will be trained on company processes and procedures, and supported by our Finance Manager in ongoing development of your skills.
Our Core Services team works across the business covering Head Office functions including Finance, Human Resources, Business Systems and Marketing. You will be part of a small and friendly team, in an ethical SME, assisting the Finance Manager in delivering smooth financial operations and contributing to the overall success of the business.
What you will be doing
· Processing weekly temporary staff payroll, including setting up new starters on QuickBooks Advanced payroll and completing payroll journals.
· Running payroll reports and payments through internet banking.
· Processing temporary staff auto enrolment pension contributions.
· Processing staff expenses through our project management software CMap, and importing into QuickBooks.
· Managing petty cash.
· Paying expenses and purchase invoices on QuickBooks in a timely manner.
· Responding to finance enquiries and producing reports for colleagues as required.
· Online banking authorisations as required.
· Processing accounts receivable remittances.
· Assisting with sales and purchase ledger functions on CMap and pushing to QuickBooks.
· Pulling purchase, sales and expense information from QuickBooks back into CMap.
· Reconciling QuickBooks accounts.
· Administrative duties to support the smooth running of the Finance deliverables, including filing and scanning.
· Assisting in improving financial systems and procedures.
· Undertake any other tasks as requested by the Finance Manager.
· Learning all of Resource Futures’ financial systems over time to support the Finance Manager in providing a holistic and effective finance function for the company.
The essentials
· Previous experience in a Finance Assistant or a similar role.
· Knowledge of relevant financial software.
· Excellent MS Excel skills.
· Highly numerate with an ability to spot numeric errors.
· Methodical and accurate, with an ability to collate and present error-free information and reports.
· Ability to multi-task and prioritise effectively.
· Strong organisational and problem solving skills.
· Good written and verbal communication skills.
· Ability to work as part of a team and independently.
Great to haves
· Experience of QuickBooks.
· Knowledge of a project management software (e.g. CMap).
· Experience in running a payroll.
· Purchase ledger knowledge.
· VAT knowledge.
· Experience in sales ledger and expense claims.
· Working towards AAT or other existing finance qualification.
· Book-keeping qualification.
Benefits
· Embedded flexi working culture.
· 25 days annual leave, plus bank holidays, each year (pro rata for part-time hours) – flexibility to work or use some bank holidays for annual leave.
· Paid volunteer time each year (a full day for those working 19 hours or more per week, half day for those working up to 18.75 hours per week).
· Enhanced maternity and paternity pay.
· Enhanced sick pay.
· Scottish Widows pension plan – the company will match up to 7% of your contribution.
· Group life assurance cover.
· Healthcare portal offering 24/7 GP access, mental health support, wellbeing advice, financial and legal guidance.
· Mental health and wellbeing group with trained mental health first aiders and responders, maintaining a focus on support for our team.
· A cycle to work scheme for all and on-site showers at the Bristol office.
· Home and tech scheme - costs at Currys and Ikea spread across 12 months, and up to 10% savings.
· On-site charging points for electric vehicles at the Bristol office.
· Paid professional membership such as CIWM or IEMA.
· An opportunity to become a company member, contributing to decision making and the future of our business.
· Consultative Group – a group of employees providing an anonymous vehicle for employee voice, raising issues, proposing changes and engaging senior management.
· Regular line manager 1:1s and performance reviews, with opportunities to discuss and build targets that inspire and push you professionally.
· Annual training budget to ensure continued progression and development, as well as regular internal ‘Lunchtime Briefs’ and other sessions to share skills and knowledge across all roles.
· Two annual team activity days, each followed by evening socials.
· Green and accessible Bristol office, surrounded by nature, and close to the harbourside.
· Accessible central Glasgow office close to local public transport links.
· An opportunity to join a friendly, fun, professional, challenging, and supportive place to work, and a team that is collectively focused on making a positive impact.
Resource Futures is an equal opportunities employer. We strive to create a working environment where everyone can make best use of their skills, free from discrimination or harassment.
We celebrate difference and encourage everyone to join us in being themselves at work. We pride ourselves on working flexibly to enable our people to take care of their mental health and maintain a good life-work balance.
We are Disability Confident and a Living Wage employer, and our hiring decisions are based on merit, qualifications, and business needs.
We recruit and treat everyone with equality and respect regardless of age, disability, gender, gender reassignment, marital or partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. In line with the expectations set out in our Equality, Diversity and Inclusion policy, we place an obligation upon all of our people to respect and act in accordance with this statement.
Non Charity Employer
51 - 100
Our vision is to create a sustainable world. We support organisations, people and communities to thrive using material resources sustainably.
The client requests no contact from agencies or media sales.