Head Of Jobs in Gloucestershire

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby loss receives the support and care they need.

Tommy's are the largest charity funding research into the causes of miscarriage, stillbirth and premature birth. We also provide information for parents-to-be to help them have a healthy pregnancy and baby

In 2022 the charities Sands and Tommy’s came together to form a Joint Policy Unit. Our shared vision is for a future where fewer babies die, and inequalities in baby loss are eliminated so that everyone can benefit from the best possible outcomes. 

Working together we want to secure policy changes that will reduce rates of miscarriage, stillbirth, pre-term birth and neonatal death, and to work to eliminate inequalities in these outcomes. We will do this by 

• Holding governments across the UK to account on progress, and ensuring that saving babies lives and reducing inequalities is the national policy priority it deserves to be 

• Working to ensure progress is being made to improve the safety of maternity and neonatal services, so that everyone can benefit from best-practice care. 

• Promoting policy change so that new research and evidence leads to improvements in care 

The Data and Evidence Lead is key to helping the policy unit achieve this. You will analyse a range of public data sets and research findings to track progress on governments’ ambitions to reduce the number of babies dying, assess the impact of key initiatives, and identify any gaps. 

We are looking for someone who has considerable experience of data analysis, including the selection and application of research and evaluation methods. You will be a great communicator with the ability to translate insights into clear messages for different audiences (e.g. policymakers, stakeholders, supporters and the public). 

Experience of leading and managing projects of different sizes and complexity is essential for this role, as is a clear understanding of the relationship between research, evidence, policy and practice. 

Additionally, you will need to have a good understanding of the current policy environment as it relates to reducing baby loss, as well as enthusiasm for continued learning and a willingness to adapt to changing circumstances. 

Please note this is a fixed term contract until March 2026 to cover maternity leave.

About Us

We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.  

We currently have around 100 employees based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer. 

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
 

Job summary

As Senior Public Affairs and Campaigns Manager, you will take a strategic leadership role within Bowel Cancer UK’s Policy and Influencing team, leading high-impact campaigns and public affairs initiatives across the UK.

You will drive the development and execution of integrated campaigning strategies that influence health policy, mobilise public and political support, and engage key stakeholders. Working closely with the Head of Policy and Influencing and Senior Policy Manager, you will lead a small team responsible for advocating policy changes that align with the organisation’s strategic priorities and positively impact the lives of people affected by bowel cancer.

Please see the job description for more details.

The role is multi-faceted and fast paced and we’re looking for someone with extensive project manager experience, an interest in and knowledge of social care policy and advocacy,  and the ability to juggle priorities. The role is home based and the job holder is required to represent the Charity at external meetings as required. You need to live within easy reach of London to avoid incurring large travel costs, and ideally have experience of working in adult social care in the UK. This is a varied role which will bring with it opportunities for you to continue to develop your skills, increase your knowledge and network and to work with a passionate and committed small team in a charity which has a focus of supporting care workers. The role is home based and there will be some travel to London for meetings.

IMPORTANT: Please read the Job Descripton and Person Spec carefully before applying. We are not looking for Project Manager experience in the tech or I.T. fields.

• You'll be managing our innovative flagship project, liaising with funders and working with care workers and stakeholders on this high visibility exciting work which has a focus on advocacy and policy.
• As line manager to one direct report, you'd provide supervisory and other support to your team member.
• You would author think and opinion pieces, write press releases and produce articles relating to our projects and advocacy work
• You would represent the CEO and the Charity at external meetings as required
• You'd be responsible for managing spend against budgets, processing payroll and other expenditure using our banking system 
• You'd look for funding from trusts and foundations to help us continue our work and would work collaboratively with your colleagues

What's in it for you?

· Home working most of the time apart from when travelling to meetings and events

· 25 days annual leave

· Working from home allowance

· Mental Health and Wellbeing Employee Assistance Programme

· Flexible working patterns available

· Friendly, supportive and inclusive team culture

Please read the job description/person spec before applying. 

Snr Data & Impact Analyst

About Us:

Helpforce’s Insight & Impact (I&I) Service helps organisations working within health and care - our partners range from NHS hospital trusts to local charities and community groups - to evaluate the impact that their volunteers & voluntary service make and gather insights which help identify opportunities for continuous improvement within volunteering teams.

Are you passionate about inspiring others about the importance of evidence and data? Are you adept at communicating data and evaluation in an accessible and engaging way?
We are seeking a talented Senior Data & Impact Analyst to join the I&I team, covering maternity leave for 14 months. The I&I service plays a crucial role as Helpforce looks to maximise the potential of volunteering across the health and care sector. You will be working remotely with monthly visits to the London office and there may also be occasional travel to visit clients.

You will be responsible for working with our network of health and care partners to design and deliver evaluation projects. You will manage, and continuously develop and improve, our tools for data collection and analysis; plus undertake analysis of NHS organisational data, to produce impactful reports across multiple projects in parallel.

The successful candidate will have excellent data and research analytical skills, with the ability to manage several stakeholders and projects in tandem. They will ensure we provide efficient and effective services to our health and care clients, while also supporting us to achieve our goal of building evidence of the impact volunteering/voluntary action can have on health and care outcomes, at greater scale.

Duties and Responsibilities:

• Data analysis
• Extract data from a range of primary and secondary sources (including national NHS data, individual Trust data, census data, IMD data) and apply a variety of analytical techniques to interrogate and manipulate data.
• Critically analyse quantitative and qualitative data; identifying and investigating data problems.
• Contribute to the development, design and maintenance of data visualisation reporting tools.
• Delivery of I&I Service projects
• Support service users (our health & care partners) with using the I&I Service: online tools (e.g. surveys) and processes for quantitative and qualitative data and insights collection.
• Provide guidance and expertise on evaluation approaches, data collection methods and best practice.
• Work collaboratively with the I&I team to convert partner data into robust evidence findings.
• Produce evaluation reports for our partners, donors, funders, and for colleagues in the Helpforce team working on large-scale change programmes that we also evaluate.
• Continuous improvement of the I&I service
• Continually review methods of data collection and analysis.
• Assist with the development of new processes and digital tools.
• Actively identify, communicate and implement opportunities for service development.
• Contribute to the I&I service strategy for 2025.
• Stakeholder engagement and support
• Build effective working relationships with internal and external stakeholders.
• Support the management of relationships between key parties required to deliver the I&I service.
• Provide support to the Helpforce team in analysing the volunteer roles and projects we help our partners deliver.

Essential experience

• Experience of working with a variety of data sets, including survey results, qualitative information and large, complex data sets.
• Advanced data analysis experience.
• Use of appropriate applications and tools, such as Power BI and Excel to provide robust reporting and data visualisation.
• Set up, management & successful delivery of multiple projects in parallel.
• Advanced quantitative and qualitative data analysis skills.
• Understanding of evaluation and impact methodologies.
• Understanding of survey design and techniques.
• Ability to communicate about data and evaluation in an accessible and engaging way, both spoken and written/visualised; inspires others on the importance of evidence/data.
• Ability to prioritise and work across multiple projects & with a range of stakeholders in parallel
• Strong digital capability.
• Excellent written and verbal communication skills, with an eye for detail.
• Ability to deliver results within an agreed time frame.

Desirable skills

• Related Degree or Health Information qualification.
• Understanding of interview or focus group design, delivery & analysis.
• Experience working with NHS data infrastructure, systems & data sets.
• Knowledge of NHS / health and care / volunteering settings.
• Worked with Salesforce (Lightning); Google Workspace and/or MS 365 workspace; Nvivo qualitative analysis software.

Equality and Diversity

Helpforce encourages applications from all backgrounds, communities and industries. We're committed to having a team that has diverse skills, experiences and abilities. We actively encourage BAME and disabled applicants and value the positive impact that difference has on our organisation. We are committed to equality and diversity within our workforce and all opportunities provided by Helpforce.

Location: Remote
Contract: 14 month Fixed Term Contract
Salary: £37,000 to £40,000 PA

Closing date for applications is 28th February 2025; 1st stage interviews will take place online between 10th -18th March, with final interviews in London/online (to be confirmed) week commencing 24th March. Please use the application link to send us your CV and a covering letter to support your application.

You may also have experience in the following: Research analysis, Impact Management, Impact analysis, Data Analyst, Data Management, Data Analysis, Knowledge Management, Business Management Systems, Reporting, SQL, Statistics, Statistical Analysis, Computer Science, Information Management, Data Models, Database Design, Data Mining, etc.

REF-219 665

Civitas Recruitment are delighted to be working with a fantastic, pioneering organisation dedicated to supporting the unique needs of converts to Islam across the UK. The Convert Muslim Foundation aims to provide essential support, resources and training for organisations working with new Muslims. An exciting opportunity exists for a CEO to join the team. As CEO, you will provide visionary leadership to advance the organisation's mission of supporting the convert Muslim community in the UK. The post holder will work closely with the Board of Trustees to shape the charity's future, oversee day-to-day operations and strengthen partnerships with key stakeholders to enhance the overall reach of the foundation and achieve its vision. This is a full-time, 2-year contract, home based within the UK.

Who are we looking for?

Ideal candidates will have experience in a senior leadership role within a charity or community organisation, or the non-profit sector. You will have experience in strategic planning and implementation with a track record of achieving consistent organisational growth. You will have proven ability to build and maintain relationships with diverse stakeholders including funders, partner organisations and government bodies. You will have good experience in the areas of fundraising, budgeting, and financial resource management as well as excellent interpersonal, communication and advocacy skills. A meaningful understanding of challenges faced by convert Muslims in relation to Islamic faith and traditions is also essential for the role.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis.
 

The Bridge Group is a non-profit consultancy that uses research to promote social equality. We do this by supporting organisations of all kinds with independent expertise, research and practical know-how to enable them to make a tangible impact on socio-economic diversity and social equality.

We are seeking to appoint a Researcher (Quantitative analysis) to contribute to the design and delivery of research, with a particular focus on preparing and analysing quantitative data. The Researcher will normally be involved with research projects focusing on higher education and/or employment in relation to people from lower socio-economic backgrounds: their access, experiences and progression.

The location is flexible: Bridge Group staff normally work remotely and are currently dispersed across the UK and beyond. We want our Team to be diverse, because having a range of perspectives and experience benefits our work, and we particularly encourage people who are diverse by socio-economic and/or ethnic background to apply.

This will be a part-time role, as outlined above, and will be one year fixed-term contract in the first instance (with possibility of extension).

All staff receive 28 days paid leave, plus UK bank holidays (leave allocated pro rata for part time appointments), plus a tax-free remote working allowance worth up to £26 per month.

To read the full job specification and apply, click "Apply via website" to be taken to the right page.

KEY RESPONSIBILITIES

1.   Contribute to the design and delivery of research

Data analysis will vary from routine coding and mapping to descriptive statistics and advanced approaches including correlation analysis, ANOVAs and regression analysis. In preparing data, the Researcher will identify the need for clarifications and additional information on the data, and will clearly communicate these queries. The Researcher will undertake this work in strict compliance with the Charity’s policies on data security and confidentiality.

2.   Collaborate with colleagues

The Researcher will normally work alongside the Senior Researcher (Quantitative), who will typically lead on the quantitative aspect of research projects and will allocate responsibilities to the Researcher. The Researcher will be expected to undertake these with relatively little guidance and share their findings with the research team, working alongside colleagues to synthesise qualitative and quantitative findings and understand how findings from various strands of research address key research questions.

3.   Communicate research findings

The Researcher will clearly present their specific outputs to the Senior Researcher and/or other colleagues through concise informal reports. They will contribute verbally to internal meetings of the research team. The Researcher may contribute to drafting external reports (or sections of reports), presenting findings in a style accessible to a range of audiences.

4.   Operational contributions

There will also be other more operational tasks associated with the role, working in collaboration with colleagues in the Charity. These are likely to include administrative tasks for meetings and events; communications with stakeholders, including by phone and email; copywriting; and website contributions.

SKILLS, UNDERSTANDING AND EXPERIENCE

We seek candidates with the following attributes:

Quantitative research

• Have experience in advanced statistical approaches including, for example, ANOVA, and non-parametric approaches
• Understand how these are used to explore social equality issues and are aware of recent published work in this area
• Have substantial experience of identifying the most appropriate approach to explore specific research questions within the context of the data available and the organisation(s) involved
• Have experience of working with large datasets that were not generated for research purposes and require extensive mapping and manipulation
• Are happy to undertake routine tasks, such as checking and cleaning datasets; matching and coding of datasets; and general descriptive statistics
• Pay uncompromising attention to accuracy and detail; and are skilled in identifying data challenges and limitations early in the process wherever possible
• In addition, it would be an advantage to have experience of working with deprivation/disadvantage metrics used in research relating to education and employment (e.g. Index of Multiple Deprivation and HESA measures)

Interpreting and presenting findings

• Have excellent interpersonal and teamworking skills, allowing you to collaborate with colleagues on research tasks and a broad understanding of qualitative research approaches so you can work alongside qualitative researcher colleagues to synthesise quantitative and qualitative findings

​Socio-economic equality and diversity

• Are committed to the Bridge Group's vision of a higher education system and labour market where outcomes are determined by competence and hard work, and not by socio-economic background and understand the key issues relating to social equality in the UK

General

• Have completed a postgraduate research degree (or have equivalent professional experience).

Department: Portfolio & Planning
Contract type: Permanent
Salary: £23,000 – £25,000 per annum
Location: Home Based (UK wide travel as required)
Reports To: Head of Portfolio and Planning 

The Portfolio Management Office (PMO) team’s core purpose is to provide support, guidance, and assurance of the delivery of the National Fire Chiefs Council’s (NFCC) national programmes and projects by providing specialist expertise, knowledge, and facilitation across the portfolio. The team ensures proper governance procedures are in place and that project/programme methodologies are embedded and adhered to.

The PMO is also the central point of contact for the Project/Programme Managers, assisting with the management of their projects as well as acting as a critical friend to challenge and scrutinise to ensure that they are adhering to processes and providing information in a timely manner for internal and external reporting to internal boards and the Home Office.

As Portfolio Co-Ordinator you will be responsible for the administration needs of the Portfolio Office and providing additional ad hoc admin support to Programme teams.

You will be responsible for dairy management and event organisation for the PMO for workshops and training sessions, this will involve booking travel and accommodation.

The post-holder will provide support to the Head of Portfolio and Planning with secretariat support, providing support with the PMO reporting and monitoring function to all programmes and Portfolio administrative tasks.

Key responsibilities:

Provide direct secretarial support to Head of Portfolio and Planning including drafting of correspondence, diary management and co-ordination, administrative tasks.

Co-ordinate and organise meetings, workshops and events including the arrangement of venues, travel and accommodation, where appropriate. For portfolio and programme level.

Assist with creating and facilitating masterclasses and workshops for the wider portfolio team.

Attend programme and project meetings and support them by preparing and circulating report packs, taking minutes, logging decisions and actions and tracking the completion of agreed actions.

Preparing necessary presentation materials for meetings.

Lead on the co-ordination of the forward planner and scheduling in business case submissions.

Act as liaison and first point of contact via the PMO inbox and provide signposting to relevant colleagues within NFCC who can respond to queries raised.

Be responsible for raising Purchase Orders (PO) forms.

Research and compiling data for portfolio and projects ad-hoc, liaising with key stakeholders internal and external.

Managing documents and files in the SharePoint environment ensuring the Information Management framework is implemented.

The successful candidate will:

Have a keen understanding and use of o365, SharePoint and Microsoft Suite, Excel and Word in particular.

Be able to demonstrate high levels of literacy, numeracy, accuracy, communication and writing skills with a strong attention to detail.

You have experience working in an admin function.

You have excellent time management skills.

You establish effective relationships with senior stakeholders within the organisation and develop a deep knowledge and understanding of your business area.

You have the ability to apply reasoning and knowledge to decision-making and solving problems.

You are confident working alone or as part of a wider team.

If this sounds like the kind of opportunity that you would be interested in; please have a look at the Job Description on the NFCC website and apply.

How to apply:

Please complete the application form linked from the ‘apply now’ button on the NFCC website . CV’s will NOT be accepted for this position.

Closing Date – 25 February 2025 with interviews being conducted on the 3 March 2025.

PLEASE NOTE – THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

About the Role

As a passionate professional in the identification, development and management of a wide range of relationships in support of our programme partnership, you will ensure the Career Ready programme in Glasgow and West areas (currently Inverclyde, West Dunbartonshire, Renfrewshire and South Lanarkshire) continues to thrive, which includes securing charitable donations from supporting partners. Your responsibilities for the area, will be as a team of two, alongside our other Regional Manager for Glasgow and West areas given this is our largest area in Scotland.

This role requires experience of partnership and account management and the scale and ambition of our social mobility work means you will need to be well organised, confident and able to positively influence a wide range of people including headteachers, teachers, CEOs and HRDs.

You will identify and approach opportunities that are well researched and pursue with unswerving perseverance. It’s also a great chance to develop personally.

Regional Managers are responsible for leading our work which involves growing, developing and maintaining the employer and education partnerships that deliver the Career Ready programme. This includes the Local Advisory Board, local authorities (key stakeholders), schools (we have a member of staff in each school who coordinates), the Developing the Young Workforce Regional Group, and the many employer organisations and their people who volunteer as mentors, provide paid internships and deliver masterclasses.

By assimilating what, why, when and the how of our work, you will be able to:

1. Lead, grow and develop our Career Ready partnership in Glasgow and the West, optimising the programme experience for all stakeholders and securing the engagement of employer support for the programme of approximately 300+ students each year who will participate in the 18-month long Career Ready programme annually.
2. Support programme delivery, stakeholder engagement and business development by working closely with the Career Ready Glasgow & West Local Advisory Board, the other Career Ready Glasgow & West Regional Manager, the Head of Programme & Operations, Partnerships Manager and the Career Ready Regional Manager Scotland team all who are focused on quality, impact and sustainability underpinned by attention to detail via efficient and effective processes. You will be supported by and work with the Career Ready Scotland Operations Team to maintain thorough data and management information for the area.

Find out more

You can find out more about the role, and working at Career Ready, in our candidate pack.

• £34,000 – £37,500 DOE
• A working from home allowance of £300 pa is provided
• Annual leave: 25 days holiday plus bank/public holidays plus 2 additional days in the summer. In addition, Career Ready is closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
• 6% of salary contribution to a private pension subject to an employee contribution of 3%
• Access to both our Reward Gateway Portal and an Employee Assistance Programme
• Interest-free season ticket or bicycle purchase loans
• Business expenses including mileage allowance for car usage

How to apply

Please visit our website for full details of how to apply.

Timetable

• Closing date: 10 March 2025 (early applications are encouraged)
• Shortlisted candidates will be contacted for an initial screening conversation prior to interview
• Interviews will take place from w/c 17 March

Are you passionate about community greenspaces and committed to inspiring others to feel the same?

The Orchard Project is looking for a Communications & Fundraising Officer with a proven track record of creating engaging digital content that really stands out from the crowd. You’ll also play a key role in helping to nurture our emerging individual giving programme. 

This part-time role (3 days a week) requires an excellent communicator with a keen eye for detail who is used to co-ordinating effective, creative marketing campaigns. 

Salary £29,642-£31,642 pro-rata new starter salary (plus London weighting of £4000 pro-rata if applicable) along with 5% employers pension, and additional training and wellbeing benefits. 

Since 2009, we’ve brought over 640 orchards into the heart of urban communities, specifically in areas of high deprivation where there is limited access to nature. We also train local people in the skills needed to care for those orchards, ensuring they remain viable for generations to come.

Key activity responsibilities of this role

Communications & Marketing (estimated to be 60%)

• Create engaging content for social media, our website, and other channels, working with the Communications Manager
• Work with the team to help broaden the diversity of our audience and engage new supporters
• Write a bi-annual supporter newsletter via Mailchimp, and assist project managers to create regional newsletters
• Work as part of a team to plan marketing campaigns with the aim of either growing our supporter base or raising funds for our work
• Develop inspiring case studies about our work and beneficiaries for use on social media, web, press, funding reports and bids
• Support The Orchard Project’s in-person and online events
• Assist staff with promoting events and courses via social media, Eventbrite and our website
• Assist with content gathering at in-person events to support storytelling
• Develop and maintain an effective, organised photo library for use across the organisation
• Other communications tasks as requested by the Communications Manager

Fundraising support (estimated to be 40%)

• Working alongside the Head of Fundraising, develop and implement a plan for growing and retaining our individual giving donor network
• Co-ordinate and execute a digital fundraising plan for supporter engagement, working alongside the Communications Manager and Head of Fundraising
• Support the creation of donor communications, such as thankyou letters and impact reports that ensure our donors feel valued and engaged
• Gather and organise key information to support our fundraising bids
• Provide audience insight and analysis on donor engagement and fundraising campaigns
• Other fundraising tasks as requested by the Head of Fundraising

We want The Orchard Project’s staff team to be as diverse as the communities we support. We are an equal opportunities employer and we welcome applications from people of all backgrounds regardless of race, religion, sex, sexual orientation, age or disability. 

More details about how to apply can be found on our website.

Ruskin Mill Trust is an educational charity operating in England, Scotland and Wales. Ruskin Mill Trust helps individuals to re-imagine their potential by offering exciting outdoor learning environments to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. 

Position: Trust Energy and Environmental Manager

Location: Can be based at Nailsworth, Gloucestershire, Bristol or West Midlands.  There will be requirement to travel across the UK to visit sites as necessary. 

Hours: 40 hours per week (full-time)

Salary: £41,732 - £43,404 per annum

Benefits: We offer competitive salaries and holiday allowances, an auto-enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash.Full details of our benefits can be viewed on our website.

How to apply: A completed application is required for consideration of this role, please visit our website for details

Closing Date: completed RMT applications to be received by Friday 21st February 2025

Initial meetings will be held on 5th March, followed by Interviews between 10th - 13th March 2025

As a key member of the central property team, you will be responsible for monitoring and managing the Trust’s energy and environmental commitments, with particular emphasis on utilities management and for implementing carbon reducing initiatives across all Ruskin Mill Trust properties, subsidiaries and all other connected entities as directed by the Trust Head of Property.

In this role you will:

• develop and manage the Trust’s strategy to satisfy legal and voluntary requirements relating to energy and carbon, including CCL (Climate Change Levy), ESOS (Energy Saving Opportunity Scheme), SECR (Streamlined Energy and Carbon Reporting), MOPs (Meter Operating Contracts), EPC (Energy Performance Certificates), and DECs (Display Energy Certificates)
• ensure data is complete and the required submissions are made to the relevant agencies such as the Environment Agency, Ofgem, HMRC and CHPQA.
• Support with utilities brokers and suppliers
• maintain effective cost management and ensure carbon reduction targets are achieved
• work with energy purchasers to identify and renew contracts.
• identify, procure and oversee (to completion), specific utilities saving projects across the Trust
• provide a 6 monthly energy performance & management summary to the RMLT & RMT Trustee Boards.

Support Team Manager (Maternity Cover)

Location: Remote
Salary: £32,500
Hours: 35
Department: Service Delivery
Job Type: Full time
Contract Type: Fixed Term Contract

About Us

Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation. 

Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age. Our vision is a world where no one is ever too old to make friends and enjoy social interaction. Our mission is to work within communities to end social isolation and loneliness in older people.

Job Summary

We’re looking for an exceptional person to join the Service Delivery team as the Support Team Manager. You’ll lead a passionate team of Support and Development Officers (SDOs) with a focus on matching older people and volunteers into our existing services and empowering volunteers to develop new ones. As an ideal candidate you'll be dedicated to ensuring that all areas of the charity’s work are consistent, clear, and empowering for older people and volunteers. 

You’re an experienced leader who is positive, resilient, data driven and who has the ambition and drive to grow our reach and to develop the effectiveness of our services. You’ll be solution focused, tech savvy, adept at identifying and removing barriers and at ease working to targets and deadlines in a fast-paced environment.

Reporting to

Head of Service Delivery and Volunteering

Responsibilities

• Leading, empowering, and developing a staff team that is motivated, data driven, highly knowledgeable, confident, and empowered to make decisions within their remit
• Identifying and overcoming barriers to growth, ensuring that all aspects of the support team’s processes are streamlined, effective and safe
• Responding to feedback, continuously reviewing, adapting, and adjusting the support team's procedures and working practices
• Ensuring that the team are thinking digitally and using data to influence their decision making
• Coaching the support team to scrutinise our CRM system to understand current priorities and to identify opportunities for new service development
• Collaborating and influencing colleagues across the wider organisation by promoting excellence and organisational effectiveness.
• Working alongside the Head of Service Delivery and Volunteering and the senior management team (SMT) to deliver the strategic plan
• Compiling monthly reports, ensuring that the SMT and the board of trustees have reliable information that feeds into all areas of decision making
• Empowering volunteers and older people to meet their own needs by promoting and supporting access to digital tools
• Working with KPIs such as: response times, matching rate, new service development and volunteer and older person satisfaction
• Co-leading SDO meetings and contributing to all-staff meetings
• Processing tea party group funds, ensuring that claims are made accurately and that volunteers are reimbursed within a timely fashion
• Leading and developing the annual volunteer reward and recognition programme, working with the Head of Service Delivery and Volunteering
• Co-responsibility for the effective organisation and handling of external enquiries and outgoing mailings
• Working with Engagement and colleagues in Service Delivery to ensure all staff are working to the same objectives and processes are as efficient as possible

Required Skills/Experience

• A motivational, positive and resilient leader
• Excellent interpersonal, written, and verbal communications skills
• An organised and methodical approach to work and excellent time management skills
• Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems   
• Enthusiastic about using technology to improve the volunteer and older person experience and to increase performance
• A clear understanding of safeguarding systems and processes
• A clear understanding of confidentiality and the implications of GDPR when working with volunteers and older people
• Self-motivated with the ability to work independently as well as collaboratively
• A strong understanding of the importance of record-keeping and CRM systems
• A commitment to an environment which promotes equality of opportunity and recognises and values diversity
• A commitment to Re-engage's ethos and values and a determination to always promote a positive image of the charity
• The ability to travel to national meetings, sometimes overnight
• An understanding of, and empathy with, the issues affecting older people who are isolated and lonely
• An interest in learning about loneliness, social isolation, and factors that have an impact on the ageing population

Benefits

• Home based working, with regular opportunities to meet colleagues face to face
• Competitive salary
• Generous annual leave plus bank holidays
• Working from home allowance
• Access to a BUPA cash plan
• Death in service insurance
• Opportunities for learning and development

How we recruit 

Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.

We use the recruitment platform Hireful.  Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles.

The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV.

We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates. 

We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.

The closing date is Sunday March 2nd at 11.59pm
Interviews will be held week commencing 10 March 2025

REF-219690

Main function of job

This is a key role in the Bereavement Support Service. The team provides a wide range of services, including the Helpline, online enquiries, online community, Family Days, and online and printed resources.

The aim of this post is to provide consistent, high-quality emotional support to bereaved families who seek support from the Lullaby Trust.

1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

To be the primary contact for the bereavement support services.

To cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

Proactively engaging with bereaved families through social media and other online platforms.

Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy

Send materials to bereaved contacts, including bereavement packs and follow up e-cards,  and ensure all paperwork and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

Ensure any messages on Bereavement Support FB Groups are monitored and advice is given via befrienders where appropriate

To arrange face to face events for bereaved families including family days, York Carol Service and memorial events to an agreed programme.

Work with the Engagement Team around social media bereavement support posts.

 2. Respond to all enquiries regarding the Care of the Next Infant (CONI) programme.

Respond to CONI enquiries from families and professionals and pass referrals to the CONI team in a timely way.

Update the CONI spreadsheet on enquiries progress and outcome.

Ensure families are offered Bereavement Support

3 Manage the Befriender programme with the Head of Support and Information and deliver training to befrienders and support befrienders in their role.  

Support Befrienders in their work by maintaining regular contact and support, offering advice and guidance when required.

Keep Befriender records up to date

Allocate Befrienders when required, ensuring there is an even spread of work between the befrienders

To collate, finalise and send out the Befriender newsletter on a monthly basis in conjunction with other members of the Team

Plan and deliver befriender training to new and existing befrienders

Support befrienders in their role and deliver regular online catch up sessions.

Help with the organisation, administration of the Befriender Conference and other events, facialitaing sessions and presentations.

Support the administration and preparation of Befriender Training, attend and participate when required and assist with the new befriender digital documents.

5 Ensure the bereavement support services are promoted to bereaved families and professionals working with bereaved families

Assist with the facilitation of Bereaved Families’ Panel and running online sessions.

Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

Attend events as required to represent the Lullaby Trust’s bereavement support services

6 Ensure the records and services of the department are kept up to date

Ensure bereaved contacts are added and updated on Excel and Raiser’s Edge

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes including self-evaluation feedback.

Provide other administrative support to the team as required.

Other:

Attend and participate with External Supervision sessions.

You’ll be at home recruiting and interviewing new volunteers, pulling teams together, planning and strategising.  You've great people skills and a talent for bringing out the best in people, spotting their strengths, building up their confidence.  You’ll be supported by our Salesforce Manager and Content & Communications Lead and will work alongside colleagues heading up our services.  

We’re at the start of a new 5-year journey to create space for people who stammer – so we’re building our team.  This is a new role at STAMMA, so there is space to shape, create and shape volunteering at the start of our new strategy.  Now couldn’t be a better time to join.

We're embarking on a new strategy, fuelled by the National Lottery, which includes significantly expanding our volunteer operations which will be headed up with this new post.  We've already a team of over 30 brilliant volunteers.  Our services are central to what we do - so you'll be at the very heart of it all. Recruiting and supporting volunteers across the helpline, training and advocacy services, including supporting our amazing group leaders around the country. 

Essential Skills & Experience

-At least 3 years’ experience of volunteer management

-Understanding of the laws and regulations around volunteering.

-Experience of recruitment, managing volunteering shifts, supervision and monitoring.

-Thorough understanding of safeguarding practices and issues.

-Experience of presenting to groups of people and facilitating discussion and initiatives and coaching individuals.

-Strong writing and presentation skills.

-Experience of working within voluntary sector.

Desirable

-Experience of organising volunteer events.

-Experience of working with local volunteer groups or networks.

-Experience of using a CRM or volunteering management system.

-It would be great if you stammer, but not essential.

Soft Skills

-Leadership

-Empathetic

-Able to manage and prioritise a varied workload within deadline.

RESPONSIBILITIES

- Recruit and induct new volunteers to support our services, working with the Services Director and the Training & Outreach Lead.  Work with the service managers to review training and update training modules.

-Ensure there is appropriate training, support, supervision and acknowledgement for all volunteers and ensure recruitment and processes comply with the charity’s values & EDI requirements

-Research and write volunteer policies and procedures, including risk assessments.

-Support and recruit volunteer community leaders; work with them to aim for consistent quality across the groups experience and develop an online training programme for leaders, and longer term, put a funding case together to support a training weekend for community leaders.

-Keep records on which community groups are active and identify areas of need and feedback mechanisms.

-Work with Content & Communications Lead to produce regular mailings for volunteers and recruitment drives and promote volunteering through recruitment and publicity strategies and campaigns.

-Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes.

-Maintain the database of volunteers + ensure all volunteers are registered members.

-Manage budgets and resources, including the reimbursement of volunteer expenses.

If you think you fit the bill and can tick most of the boxes needed under the Job Spec, then do apply.  Please send Jacqueline Fitzsimmons:

1. A CV.

2. A cover letter of no more than 2 pages to explain why you want this job and how you fit the Job Spec, with particular attention to skills and experience. 

If you want to chat through the post first, email Jane Powell

One to one Zoom interviews will be held in the first instance with the CEO. Candidates will then be shortlisted for a panel interview via Zoom. 

1st panel interview Online, 18th March

2nd panel interview London, in person, 24th March

Our vision is to build a more sustainable peace in some of the world’s most polarised societies. We do this by equipping a global network of faith-formed leaders with the habits and skills they need to act across deep divides and transform unhealthy conflict. With more than 20 years of experience in the field, we specialise in creating spaces for faithformed leaders to encounter each other authentically, re-humanising those they no longer see or hear, and working towards a more peaceful future where both sides flourish – one in which their differences still matter.

The Facilitator & Content Design Manager is an integral member of the programmes and partnerships team, working closely with the Founder, Head of Programmes, and Co-Director (Impact and Partnerships) to design and deliver impactful products, programmes and resources. The successful candidate will facilitate programmes and support the development of our pedagogy for faith-informed conflict transformation, reconciliation and peacebuilding, which we call the ‘Rose Way’. 

The Rose Way is designed to equip faith-formed leaders with the skills, tools and character qualities needed to transform conflict at every level of society. It has three pillars: 1) Conflict Transformation skills; 2) ‘Deep to Deep’ dialogue skills (including the practice of Scriptural Reasoning); 3) the 12 Habits of a Reconciler. Investment in the Rose Way represents a key strategic priority for RCF in the coming years.