Head Of Hr Operations Jobs

The Role

As Recruitment Manager, you will oversee and manage the day-to-day transactional and operational functioning of the Recruitment Team and ensure that Recruiting managers and Recruiting Leads are supported and advised effectively.

The role is Maternity cover for an initial 9 month period, full time 37.5 hours per week and generally works from home. There will be the requirement to attend meetings at our London office (Elephant & Castle) on occasion, as well as occasional ad hoc visits to services across England and Scotland.

About You 

To join us as Recruitment Manager, you will need:  

• Knowledge and experience of managing a variety of recruitment and selection related functions (essential)
• Demonstrable knowledge of recruitment including statutory requirements and Safer Recruitment (Equality Act 2010 etc) (essential)
• Outstanding interpersonal skills with the ability to build relationships, advise stakeholders and influence across varied levels, remotely and face to face (essential)
• Experience of managing and developing staff effectively (essential)
• Project management experience (essential)
• You will be a self starter and be able to proactively problem solve (essential)

Please download the Role Profile for further essential and desirable criteria.

Your Rewards 

• Salary of £38,585 (including London Weighting)
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation 
• 25 days’ annual leave plus Bank Holidays
• Benefits including season ticket loan, pension scheme and life assurance 
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities 
• Continuous training and career development via PXL our dedicated learning management system  
• Access to a 24/7 Employee Assistance programme including telephone and online access 
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. 
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team. 

 
The Team

This role is within the Organisational Development part of our People & Culture team, reporting into the Head of Organisational Development. We are a well-established team, supporting the organisation achieve strategic objectives through the workforce development plan. We’ve nearly 30 years experience at Phoenix combined, several CIPD qualifications, specialities in data, training and staff who have moved from our front-line teams.

Although generally working from home, we have regular catch-ups to connect with eachother and do take opportunities to meet up face to face for training or team meetings. We have a Central Office space in Elephant & Castle where desks are available and meetings are held. This is easily accessible by National Rail, underground and bus services. 

About Phoenix Futures 

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. 
We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities. 

Interview Process 

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a digital interview via Microsoft Teams for approximately week commencing 3rd March and be provided all details about the assessment process. There will be a brief exercise to complete as part of the interview, as well as advanced completion of a questionnaire. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.  
 

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment. 
 

Head of Youth Work 

Are you motivated, energetic, and organised with the ability to connect with both young people and staff/volunteers? 

If you’re fun, full of energy, yet know how to stay composed under pressure, then this role might be just what you’re looking for.

If you’re passionate about helping young people unlock their potential, we want to hear from you!

As an equal opportunities employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.  The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Head of Youth Work 

Location: Crewe 

Salary: £35,000 to £40,000 (dependent upon experience)

Contract: Permanent

Hours: Full-time, 37.5 hours per week

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once the site has opened); access to the OnSide Talent Academy; bespoke training and mentoring.

Closing Date: Monday 10th March at 9am

Interviews: First stage interviews: Wednesday 19th March (daytime) Second stage interviews: Thursday 27th March (afternoon and evening)

About the Role

The Head of Youth Work is an exciting and challenging leadership role where you will lead a team of Youth Workers and oversee the universal youth work offer.

No two days are the same, so you’ll need to be versatile, leading the creation of the new Youth Work Offer while managing both the recruitment and development of the delivery team. You’ll also be responsible for the smooth implementation and operation of all core programs, including junior, senior, and holiday clubs.

You’ll be a crucial part of this new Youth Zone for Crewe, welcoming up to 250 young people each session and creating a space where they can thrive.

About You

We’re looking for someone creative, ambitious for young people, with a positive attitude and a hands-on approach, all while delivering top-notch results.

You will have experience of:

• Leading open-access youth services creating a safe environment to deliver engaging programmes for diverse youth demographics (ages 8-19, up to 25 with additional needs/ disabilities) 

• Safeguarding, ideally as a designated Safeguarding Lead, ensuring the safety and wellbeing of all young people with unwavering commitment and proficiency in related referral processes. 

• Managing clear behaviour standards and managing conflict between young people. 

• Leadership; inspiring, guiding, and developing operational teams and volunteers through hands- on mentoring and support. 

• Management, with a solid understanding of basic HR processes related to people management, attendance, and staff performance. 

• Project management of youth programmes.

To apply, you will be asked to submit a CV and supporting statement via the company website. 

About the Organisation

This is a brand-new locally run youth charity in Crewe.  It is set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Crewe, it will be an inspiring place for young people aged 8 – 19, and up to 25 for those with additional needs, to enjoy their leisure time. The building is due to be completed in 2025.

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this.  Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.

The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

Other roles you may have experience of could include Youth Worker, Head of Youth Work, Director of Youth Work, Youth Work Lead, Youth Manager, Youth Work Manager, Lead Youth Worker. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Full-Time - 35 hours per week 

Salary: 34,225 rising to £35,251 in April 2025

This is an exciting opportunity to join the Education team in the Diocese of Chester in this newly formed role, managing the DBE’s financial operations and overseeing its legal work and schools’ capital projects.

The Finance and Operations Officer will be a key member of the Diocesan Education team, responsible for the financial management and operations of the company.   This also incorporates overseeing legal matters, liaising with the DBE’s lawyers, and working with our partner company on school capital projects.

The role offers hybrid working that includes working from Church House at Daresbury Park, Warrington (at least three days a week).  This is a full-time position, although part-time may be considered for the right candidate. 

The job description, person specification and application form can be downloaded from the Diocesan website - Please see website address in the attached documents.

If you wish to have an informal conversation about this role, please contact Susan Kemp, PA to the Director of Education - Please see email address in the attached documents

Closing date: Wednesday 5th March 2025

Interviews: Tuesday 18th March 2025

About Us

The National Youth Jazz Collective is a vibrant National Youth Music Organisation established in 2006 to provide inspirational, high-quality training and performance opportunities for all young musicians interested in creative music making (through small group improvisation, composition, arranging and shared band leadership). NYJC offers a clear pathway of progression, beginning with an annual series of streamed regional ensembles (streamed into beginner, intermediate, advanced & young professional): delivered in collaboration with a growing network of regional and national partners; providing a bespoke programme of progression that leads towards NYJC’s pinnacle 12-day residential summer programme comprising a 3-day vocal jazz camp; 6-day composition summer school (where 15 composers write for NYJC’s five senior nonets); 7-day summer school for early career jazz improvisers (offering 45 places to the nation’s most gifted and talented young musicians after an Easter fortnight national audition tour) and 4-day feeder summer short course (for young musicians who showed great potential and skill in their auditions, but weren’t yet sufficiently familiar with the jazz vernacular and pedagogy to sustain an intense week on the main summer school course).

Job Summary

Ensure the Artistic Director's strategies & plans to deliver NYJC's artistic remit are in budget, resourced & meet NYJC's organizational goals & objectives. Line manage NYJC's Finance Manager, Programme Manager, Head Chaperone, website consultant & Marketing/Comms Officer. Steer fundraising strategy

Job Description

NYJC'S CEO KEY RESPONSIBILITIES

Ensure a long-term strategy, business plan & budgets are in place to guide NYJC in the successful achievement of its objectives including the 3-year strategic plan & fundraising strategy.

Work with the Artistic Director to ensure their strategies & plans to deliver NYJC's artistic remit are in budget, resourced and meet NYJC's organizational goals & objectives.

Oversee delivery & implementation of NYJC's strategy with the management team, board & partners.

Provide strategic and financial leadership to the organisation as a whole, included overall organisational budgetary responsibility in accordance with NYJC's financial delegation policy.

Ensure that sufficient & appropriate financial, staff and technology resources are in place to deliver the organisation's strategy, projects and services.

Devise fundraising strategies, produce funding applications & pursue other sources of income for NYJC.

Lead on NYJC's 2027-30 NPO application (July 2025)

Lead on all management functions at organisational level including finance, income development, policies & procedures, human resources & contracts, evaluation, quality & operations.

Support the Board by providing high quality, regular management and monitoring information so that it can carry out its governance role.

Ensure appropriate risk management, policies & systems are in place to enable NYJC to continue to operate efficiently and effectively & comply with all regulatory requirements.

Ensure the work NYJC does is communicated effectively both internally and externally.

Represent the organisation as required in relationships with a wide range of stakeholders, including government, other arts organisations and funders.

Work within NYJC's equal opportunities, safeguarding, health & safety & other policies at all times.

Line manage NYJC's Finance Manager, Programme Manager, Head Chaperone (In charge of residential pastoral care), website consultant & Marketing & Comms Officer..

You can find further information on NYJC and a full CEO description by opening the attached CEO information pack

Delight is looking for an enthusiastic and experienced senior operations professional, who has the energy, drive and sound judgement to lead Delight’s operations through a period of growth. This is a new position within the Delight team and provides an excellent opportunity for someone to play a pivotal role in Delight’s development. As the COO, you will support and partner with Delight’s founder and CEO in executing strategic plans and directives, overseeing day-to-day operations and implementing changes needed for the organisation’s growth.

The role requires someone with a strong track record in senior operational positions, and experience in both charitable and commercial environments. Your leadership will ensure the smooth running of core operational functions, revenue, finance, human resources, quality control and IT.

About King's Head Theatre

King’s Head Theatre is a purpose-built, wheelchair accessible theatre with a 200-seat flexible auditorium and 50-seat cabaret space off Upper St, Islington which showcases a wide range of performance styles from plays to musicals, to opera & cabaret, to drag & comedy. 

Established in 1970, King’s Head Theatre was the oldest pub theatre in the UK until it closed its doors in August 2023. For 53 years the theatre was housed in the back room of the King’s Head Pub on Upper Street in an old boxing ring and pool hall, before opening the new space in Islington Square right behind the pub theatre in January 2024. 

Under Artistic Director & Founder Dan Crawford, whose tenure lasted 35 years until his death in 2005, the theatre became known as a breeding ground for new talent and great work. Renowned actors like Maureen Lipman, Hugh Grant, Jennifer Saunders, Dawn French, Alan Rickman & Richard E Grant all performed at the theatre, and a number of productions transferred to the West End and Broadway, premiering work from writers such as Steven Berkoff, Tom Stoppard, Bryony Lavery and Victoria Wood.   

In 2010, the Olivier Award-winning company Opera UpClose Productions became the theatre’s resident company for four years, and with Adam Spreadbury-Maher as Artistic Director, turned the King’s Head into “London’s Little Opera House”, winning an Olivier Award for La Boheme in the Best New Opera category. Opera remains a key part of the theatre’s focus, alongside a commitment to emerging, daring and innovative work, such as Trainspotting, the Edinburgh Fringe and touring immersive hit developed by King’s Head Theatre.  

The theatre showcases a lot of LGBTQ+ work which explores the full spectrum of experiences symbolised by the rainbow flag. It is a home for a new wave of theatre makers, with a focus on work which is joyful, irreverent, colourful & queer. 

In the first year of the new King’s Head, the theatre has showcased work from artists such as Rob Madge, Luke Bayer, Olivier award-winner Shaun McKenna, triple Fringe First winners Xhloe & Natasha, Heartstopper’s Cormac Hyde-Corrin, Neil Ashton and writer Jonathan Maitland. The theatre has just announced its Spring 2025 season as it goes into its second year, working with artists such as Lauren Ward, Josie Benson, Vikki Stone, Rosie Day and former artistic director Hannah Price, who will be making her debut on the new stage.

About the Role

The Senior Finance Officer role is an exciting opportunity to join one of Londons leading Off West End Theatres. As a registered charity, we are looking for a candidate with finance experience as well as an enthusiasm for the arts. The Senior Finance Officer will be responsible for the financial and office administration of the charity.

They will be the lead finance officer, managing all budgets, issuing settlements, working with the auditors on statutory accounts and reporting to the Executive Producer (acting CEO) and board on finance matters. They will also lead on administration, processes, policies, and office management for the organisation.

 We are looking for a highly organised and proactive person, who will support the CEO as their PA and also bring additional organisation and admin support to a small charity to power us to the next level.

You will need to work flexibly and be ready to put your brilliant admin skills to what is needed.

As well as supporting the CEO, you will report to the Head of Finance and Operations on finance, HR and office support.

You will be able to work with high levels of discretion, confidentiality and integrity. You will be comfortable working in a small organisation and taking responsibility for your work.

Skills in CRM data entry and data reporting will be useful.

We are keen to hear from experienced leaders looking to progress their career in Residential Care Leadership working with autistic boys and their families.

Swalcliffe Park School is a non-maintained specialist day and residential school for high functioning autistic boys aged 10-19. The school is a not for profit Charitable Incorporated Organisation (CIO).

We have an exciting opportunity for an enthusiastic, creative and forward-thinking school leader to be a member of the School’s Senior Leadership Team. As well as overseeing all aspects of the Residential Care and Health Care provision, you will be the Designated Lead for the Safeguarding Team and support the implementation school’s Independence curriculum across the school.

This is a senior role which includes some onsite overnight manager responsibilities as part of the wider leadership team as well as a range of whole school responsibilities. You will play a leading role in whole school curriculum, operational and strategic and development including organisational self-evaluation in line with our ‘Quality of Life’ framework and approach.

Goals:

• To maintain and develop the school’s ‘Outstanding’ Residential Care offer and practice in line with our Quality of Life framework and approach;
• To Lead the School’s Safeguarding Team and practice
• To support the implementation and development of the school’s Independence curriculum in line with our Quality of Life approach; and
• To support and promote the school’s multi-disciplinary ethos, culture and reflective practice.

Prospective candidates are warmly invited to visit the school ahead of applying; If you wish to make an appointment to look around the School to see if Swalcliffe Park School is your next step in Residential Care leadership, or if you would like an informal discussion about the role, please contact the Principal, Rob Piner, to arrange a convenient time.

The closing date for applications is 12 noon on Monday 24th February 2025.

Hybrid working, split between:

• House of Sport, 190 Great Dover Street, London, SE1 4YB

• Remote work from home

The expectation is for the successful candidate to spend 1–2 days per week at the House of Sport with the Upshot team, with the remainder working remotely. Additional in-office days may be required depending on business needs. Some travel may also be required to attend conferences and events.

About Upshot Systems CIC:

Upshot Systems CIC is a community interest company (CIC) dedicated to supporting non-profit organisations to manage, monitor and evidence their social impact. Upshot has a unique story born out of a need for organisations to explain to the outside world the change they are creating. Originally created at the Football Foundation, Upshot was built to help funders and deliverers collect good data, understand their progress and report on their impact.

Working at the intersection of technology and impact, Upshot has extensive reach, working with over 1400 organisations around the world and has a rich history of delivering value for our many loyal clients like Lord’s Taverners, Premiership Rugby, Rank Foundation, London Youth and Blackpool Council.

Our mission is to build a global community of impact-led organisations who use data to make better decisions to serve their communities. We do this by providing capacity building support around good impact measurement practices, giving access to our state of the art SaaS tool to help organisations collect good data and support organisations with data visualisation and storytelling.

We are now in a position to scale our impact to new international markets and become a global driver of effective use of data and stories by non-profit organisations. To grow to our potential we need additional leadership, expertise and vision on our Senior Leadership Team and are looking for a skilled professional to join us.

Role Overview

The COO will be responsible for overseeing and improving Upshot’s internal operations, ensuring effective delivery across HR, finance, operations, legal, data protection, and board management. As a senior leader, the COO will act as the internal face of the business, inspire innovation, and support the CEO in executing Upshot’s strategic vision.

This is a new pivotal role for a strategic and hands-on operator who thrives on building scalable systems and fostering a positive company culture in a purpose-driven organization. As Upshot currently outsources most of these functions and responsibility is spread across the team, this role requires a doer—someone who isn’t afraid to roll up their sleeves, dive into details, and make a tangible impact across the business.

Key Responsibilities

HR and Team Culture

• Oversee HR policies, processes, and issues, liaising with the outsourced HR team.

• Manage payroll, employee benefits, and team culture initiatives.

• Champion learning and development opportunities for staff.

• Foster a collaborative and inclusive workplace culture.

Finance

• Lead financial planning, budgeting, and forecasting.

• Oversee client renewals, working closely with the Head of Account Management

• Liaise and manage the outsourced accountant and bookkeeper.

• Manage financial systems, including Xero, ensuring compliance and accuracy.

Operations

• Streamline systems and tools to drive internal efficiency.

• Oversee our CRM system and data accuracy across the team.

• Analyze operational data, identify efficiencies, and implement solutions.

• Manage insurance and other organizational administrative needs.

• Act as the point of contact for our outsourced IT management company and other suppliers

Data Protection and Cybersecurity

• Oversee Upshot’s data protection policies and compliance with regulations.

• Lead the internal Data Protection Champions team.

• Work with legal advisors on data and operational matters.

Board and Strategic Support

• Support the CEO with board management and reporting.

• Draft board papers and present insights as required.

• Contribute to strategic discussions and decision-making.

• Implement enhanced monitoring and reporting frameworks to track and improve performance, risk identification and mitigation, and deliver agreed outcomes. 

• Maintain, monitor and report on agreed operational delivery plans and KPI measures throughout the year

Commercial and Business Development

• Work with the CEO and Head of Growth to diversify income streams.

• Support global expansion initiatives and partnerships.

• Collaborate with the Head of Account Management to scale client operations.

• Cultivate productive relationships with external stakeholders, sector leaders, charitable and statutory agencies, suppliers, partners and clients, ensuring Upshot is well positioned to capitalise on potential business opportunities.

Product and Client Success

• Work closely with the Head of Product to ensure operational alignment with product goals.

• Provide strategic input to help the Account Management team enhance client experience as the client base grows.

Leadership and Innovation

• Drive operational efficiency, effectiveness and high performance across the team.

• Cultivate a high-performance culture within the team, creating the conditions for continuous improvement, innovation, collaboration, accountability and psychological safety.

• Represent Upshot at events, conferences, and other public engagements to promote and advocate for the organisation’s mission and initiatives.

• Identify and implement innovative solutions to drive the company forward.

• Support staff growth and provide leadership as the team scales.

Additional Information

As Upshot grows, the COO role will evolve to include line management responsibilities and broader strategic input across the business.

Person Specification

Advanced Knowledge of:

• Internal operations management, including HR, finance, and IT systems.

• Cybersecurity and data protection practices.

• Budgeting and financial planning tools, such as Xero.

• Advanced Excel skills

• CRM systems and operational analytics.

Proven Experience in:

• Providing senior leadership at the same or similar level within another comparable organisation, or organisation in an adjacent field.

• Financial management, including budgeting, forecasting, and overseeing renewals and contracts.

• Scaling internal systems and processes in a growing organization.

• Managing outsourced partners, including HR, IT, Legal and accounting services.

• Board reporting and strategic collaboration with leadership teams.

• Fostering team culture and delivering employee development initiatives.

• Supporting international expansion or scaling operations across multiple markets.

Other qualities include:

• Strategic thinker with a hands-on approach.

• Excellent communication and collaboration skills.

• Strong analytical and problem-solving abilities.

• Passion for data-driven insights and operational excellence.

• Enthusiasm and interest in the nonprofit sector

If you are interested, please fill out the short form and complete your application on our website before 11.59pm on Sunday 16th March 2025. Interviews are planned to be held the week commencing 31st March and the 7th April 2025.

Operational Leadership:

• Provide strategic leadership to the Senior Management Team's and it’s operational functions, ensuring efficient and high-quality service delivery.
• Develop and implement operational policies, procedures, and best practices to enhance productivity and ensure compliance.
• Continuously streamline processes and workflows to improve operational performance.
• Deputise for the CEO when required, representing the organisation at events, meetings, and in day-to-day operations.

Strategic Planning and Execution:

• Collaborate with the CEO and support, manage and develop the senior management to shape and execute the charity’s strategic plan.
• Translate strategic objectives into actionable initiatives, ensuring effective implementation and tracking progress.
• Identify opportunities for growth, cost optimisation, and improved service delivery.

Board of Trustees Liaison:

• Provide regular reports to the Board of Trustees on operational performance, strategic initiatives, and financial matters.
• Work closely with the CEO to ensure transparency, accountability, and alignment with the Board's expectations.
• Attend Board meetings and provide insights on operational challenges, opportunities, and key achievements.

Financial Management:

• Oversee budgeting, forecasting, and financial planning, ensuring the efficient use of resources.
• Monitor financial performance, identifying areas for improvement and taking corrective actions as necessary.
• Drive cost-efficiency initiatives while maintaining a focus on quality and service outcomes.

People Management and Development:

• Line manage and develop the SMT (nine managers)
• Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
• Establish performance goals and metrics for staff, offering regular feedback and development support.
• Promote an inclusive, diverse work environment that values employee engagement and professional growth.
• Oversee recruitment, onboarding, performance management, and retention strategies.

Risk Management and Compliance:

• Develop and implement strategies to identify, assess, and mitigate operational risks.
• Ensure compliance with relevant laws, regulations, and industry standards, maintaining the highest ethical standards.
• Implement internal controls and governance practices to safeguard the charity’s reputation and assets.

We’re evolving… 

As Artsadmin heads towards its 50th year of producing and supporting extraordinary work by ground-breaking artists and creatives, we’re seeking similarly brilliant people to join the team and help us continue to adapt to the world around us. 

The new role of General Manager will oversee the running of our building and office, working closely with the Chief Operating Officer and operational Managers to develop and fully embed accessible, inclusive, sustainable, values-driven and sector-influencing policies, systems and ways of working in our day-to-day practices. Through this role, you will be instrumental in building strong collaborative connections across the team and maintaining positive, effective and transparent relationships with funders, tenants, hirers and contractors. 

Be part of an inclusive organisation that centres artists and artistic practice from our home in London’s East End, reaching audiences across the UK and around the world. 

Visit the Artsadmin website to download a job pack and learn how to apply. 

Application deadline: 10am, Wednesday 26 February  

Interviews: First-round Tuesday 11 March (online), Second-round Tuesday 18 March (in person at Toynbee Studios, London)

WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness and young parents across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse

Our Vision - To support and empower vulnerable women and those affected by domestic abuse 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future

Overall Aim

• To manage an accommodation and community service for  a young parent’s scheme.
• Providing a high quality and individual service to women and young parents who are vulnerable and homeless

The Team lead is responsible to the Head of Operations for the daily management and support of staff and overseeing effective support of clients. Liaising and building professional relationships with contract managers, agencies and other bodies offering support to clients

Requirements

· Qualification or equivalent to Diploma/ Degree/NVQ 5 or equivalent work level experience and the willingness to achieve a level 5, relevant qualification

· Ability to work across WHAG’s contract area and travel for training and meeting purposes.

· Access to a car for work purposes.

· Ability to work flexible hours including evenings, weekends when required and be part of an on-call - rota to support the service on call.

Job Description

The list does not cover the full scope of tasks and responsibilities of the team leader but illustrates some of the areas of emphasis for this post.

Key Objectives

The Team Leader will work with the Operations Manager to support the delivery of all operational aspects of WHAG, focusing on supporting the team and day-to-day delivery of commissioned and grant-funded work.

WHAG staff are part of a team providing practical and emotional support to individuals and families experiencing domestic abuse, sexual violence, women, and young parents experiencing or at risk of homelessness.

You will ensure that all work is carried out within contractual requirements, and this involves multi-agency working, and engaging with local partners. You will work effectively with the Operations Manager to lead on allocated working priorities, which may include accommodation and community-based teams, both grants, funded and contracted.

This will include, for example, 24/7 access to support, the intake of enquiries and allocation of referrals, outreach, and accommodation support, working with individuals and children.

You will provide supervision, case management, and case quality audits and database oversight and will deputise for other team leaders (in your area) in their absence.

Working in partnership with the HR team you will support the effective recruitment and, onboarding induction of staff and volunteers in the areas, you are responsible for.

Support the monitoring and evaluation of the effectiveness of the service budget, financial sustainability and impact of all products and services.

Proactively seek new opportunities, and innovative ways of working and achieve the defined aims and objectives.

Key Tasks and Responsibilities

• To lead and manage WHAG’s young parents project ensuring the projects work in line with WHAG strategies resources and procedures to operate effectively and in line with agreed policies and plans.
• To ensure the safeguarding of all clients and their children

• To work with the head of operations in providing consistent and responsible line management.
• To provide individual supervision and appraisal to staff for whom you have direct line management responsibility and to organise regular team meetings.
• To input into setting and controlling of your project’s budgets.
• To take part in the recruitment of staff and volunteers
• To be responsible for staff training and development needs.
• To ensure that all service users have appropriate and up to date risk assessments in line with WHAG’s policy and procedure and to ensure that working practices are developed and implemented based on these assessments.
• To ensure that all staff members work, at all times, in accordance with agreed service specifications, operational policies and other policies and procedures of WHAG.
• To monitor and develop the support services in line with the QAF and contract requirements
• To ensure Health and Safety good practice throughout the Services and that all staff implement WHAG’s equal opportunities policy.
• To positively promote and represent WHAG. Take an active part in relevant meetings
• To accept supervision and appraisal in line with WHAG’S policy and be prepared to pursue identified training needs.

Responsibilities shared with all staff

• To ensure that the values and principles underlying WHAG’s services are maintained and developed.
• To participate in regular supervision and annual appraisal and help in identifying your own job related development and training needs
• To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.
• To undertake any other duties that may be required which are appropriate to you role
• To be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
• To provide on-call management duties as part of a rota.

Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions.  Our purpose is to help people on their journey to mental wellness, purpose, and independence. 

As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals.  Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. 

Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health.

Duties and Key Responsibilities

 · Undertake the responsibilities of the “Registered Manager” of the Service as required by the Health & Social Care Act 2008 and associated regulations.

· Efficiently manage the day to day running of the site and the services provided.

· Be responsible for maintaining quality standards in the services they manage, ensuring that all internal and external regulations are met.

· To work alongside the Head of Operations to undertake compliance audits, creating action plans and monitoring implementation.

· To ensure that monthly performance reports are submitted on time. 

· To investigate complaints and incidents in a timely fashion, following organisational policy and process.  Monitoring and recording of all complaints and incidents is the responsibility of the manager.

· Allocate resources and monitor performance to ensure high quality service delivery within the allocated budget.

· Take responsibility for proactively managing financial reporting and monitoring/reporting void levels.

· To have an oversight of service user payments and income to the unit, ensuring all paperwork is robust and completed in a timely manner.

· To take the lead in ensuring all staff are compliant with data security legislation and organisational policy.  The manager will be responsible for annual data security/information governance audits and take appropriate action.

· Manage all aspects of the staff team and provide sound leadership and guidance to ensure staff have a clear understanding or their role and responsibilities and have adequate support.

· Manage the effective recruitment, induction and training of the staff team.

· Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance.

· Identify ongoing training needs and ensure staff are up to date with current best practice.

· Maintain training records for all staff, that evidence compliance with training requirements.

· Plan and implement sufficient staff, in number and skill mix, to meet service needs.

· Maintain continuous professional development and attend training to support this.

· Be responsible for the safe delivery of the service in accordance with legislative requirements and Charity policies and procedures.

· Carry out duties as "Responsible Officer" for the Service in accordance with regulatory guidelines, the Health and Safety at Work Act (1974) and Fire Regulations.

· To act as a role model and champion Servol policies in particular health & safety, safeguarding, GDPR and equality, diversity, and inclusion.

· To develop and maintain effective working relationships with relevant external partners to support continuous improvement of services and to identify new business and partnership opportunities.

· To work flexibly to meet the needs of the service, including taking part in the management ‘on-call’ rota.

Skills/Knowledge/Experience required for this role:

- Level 5 in Health & Social Care qualification (NVQ/Cache/HNC or equivalent)

- Qualification in Line Management or demonstrable experience

- Level 3 qualification in Safeguarding Adults (or prepared to work towards)

- Extensive experience of working in supported living services and/or residential care services

- Experience of working with people with severe mental illness where the diagnosis is complex and may present behaviour that can challenge

- Managing HR related issues such as investigations/Hearings and recruitment.

-  Operating with an external audience, engaging and influencing a variety of stakeholders.

- People management and performance, including developing staff and teams.

- Strong interpersonal and relationship building skills.

- Competent in the use of Microsoft Office 365 and bespoke data management systems

- Problem resolution and solution focused with ability to prioritise

- Understanding of quality assurance and CQC compliance, safeguarding & risk management.

- Understanding of housing legislation and practice.

- Being resilient and able to work unsupervised under pressure.

- Professional communication and written skills.

- Work in a flexible manner – out of hours, travel and overnight stay to services across the country as required.

Interviews will take place on 25th March, so you will need to ensure you are free to attend on this day.

Grade: 2

Hours: Full-time permanent contract; 37.5 hrs per week. Flexible hours considered.

Responsible to: Head of Fundraising Operations

Direct reports: CRM Officer, CRM Assistant (FTC)

Location: Truro, Cornwall (hybrid) or Remote (UK only – with required travel to HQ up to 4 times a year)

Role Purpose:

ShelterBox is looking for an experienced CRM Manager to lead our CRM team. This role sits within Fundraising Operations and provides crucial support for our fundraising and communications efforts, ensuring we provide excellent, audience-driven supporter experiences and effective data and systems management.

As the CRM Manager, you'll ensure our CRM supports the income goals of our Fundraising and Communications teams, making our fundraising activities efficient and providing the best experience for our supporters.

It's an exciting time to join us! Our Business Systems Transformation Project is well underway. This includes implementing a new CRM alongside new finance, project, and HR systems. You'll play a key role in this project, working with our established project team to achieve a mid-2025 launch.

In this role, you'll ensure the CRM develops and meets the needs of users, covering user training, data management, process improvements, supporter journeys and new developments. This is a fantastic opportunity to make a significant impact on our organisation and our supporters.

Who are we looking for?

We are looking for an enthusiastic individual with excellent communication skills and the ability to work with the full range of stakeholders. The ideal candidate will develop a strong understanding of ShelterBox’s values and processes. 

As CRM Manager, you will work in our Fundraising & Communication Team taking responsibility for the day-to-day running of our CRM and work on the ongoing development as we move to Microsoft Dynamics 365 in mid-2025. Your initial focus will be on developing a solid understanding of our new CRM, the current use cases, and building your product knowledge. You will be supported by a project team (including Subject Matter Experts across the organisation) and learning with us as we test, migrate and go live.

Once live, you will become the primary contact for our Dynamics 365 users. Using your experience of managing CRM systems (ideally within a fundraising context), you will support teams to deliver their objectives, managing the workflow through the CRM Team and identifying medium/long term improvements.

 We have ambitious plans to drive audience focus and make even better use of our data. Working closely with the Head of Fundraising Operations, you will help define new ways of working and develop a road map for our CRM that aligns to our organisational strategy.

Duties will include but not be limited to:

• Manage the day-to-day operations of the CRM team, ensuring work progresses, including identifying issues and improvements.
•  Through effective line management, support and develop the CRM Team.
• Become our in-house CRM Specialist; maintain and manage the CRM by troubleshooting and problem-solving issues, engaging with teams to identify gaps and opportunities and designing and implementing solutions.
• Develop and maintain CRM documentation that logs and tracks key metrics and information. Ensure CRM process documentation is fit for purpose and that all updates are appropriately recorded.
• Participate in department planning and evaluations, bringing in a CRM perspective, identifying opportunities and challenges.
•  Work with CRM users and IT to elicit CRM requirements, assess priorities and capacity, project manage CRM work. Lead on CRM centric projects as required.
• Develop and document a CRM strategy that aligns with the strategic objectives of the whole organisation. In line with this identify, monitor and report on key KPIs for CRM.
• Develop CRM data governance processes which ensure high standard of data cleanliness and quality across the system. Promote and lead on good data management across the organisation, including participation in relevant data protection working groups.
• Build strong relationships with all information and technology users, developers and teams to enable them to maximise their use of CRM.
• Support all users to understand, utilize and optimise the data stored in CRM, as well as how to access and report on it.
•  Alongside our IT team, work with our CRM supplier to scope and commission development, troubleshoot issues, identify opportunities and maximise system value.
• Keep up to date with MS Dynamics 365 updates and new features and ensure they are rolled out to the organisation following an agreed release and change process.
• Support the ongoing development and delivery of a training programme for the CRM, working in collaboration with IT, Learning & Development and Subject Matter Experts.
• Contribute strategic input into cross cutting information and technology projects.

Other responsibilities

• Represent ShelterBox as required and always work in line with our aims, values and plans.
• As part of an emergency organisation there may be times when you will be required to work evenings and weekends at short notice in response to a disaster
• Any other duties as required which are deemed appropriate to the level and grade of the post.