Head Of High Value Giving Jobs
Having recently secured a strategic partnership with Sport England, this role will play a pivotal role in activating the research activities that are required to inform the Leadership Skills Foundation and the wider sector to empower a more diverse range of young people with opportunities to develop essential leadership and life skills, regardless of their background.
You will be a valued manager within the ‘Programme Delivery’ team and will work with other departments across the organization to support the development of future accessible and inclusive essential leadership programmes. With a key focus being on the needs, benefits and outcomes required among underserved and/or under-represented communities and individuals.
This role will require positive and proactive internal working relationships to be created with other teams and colleagues to support organisational objectives and goals.
In addition, the role will also be required to foster relationships with external stakeholders to shape the research that you will manage through your team. This work will support the development of our programmes to engage thousands more young people and give them the essential leadership skills for them to believe, lead and succeed.
We’re looking for a confident, collaborative research manager that wants to make a positive social difference through research. This role will inform the changes that are required within the organisation’s programmes and support the sector to give access to essential leadership skills development to under-served communities through breaking down barriers.
Role duties and responsibilities
- Manage research and impact projects and activities, internally and externally, in support of our programme delivery strategic goals.
- Develop and manage research proposals and methodologies to address strategic goals.
- Manage both primary and secondary research using a range of methodologies.
- Interpret and analyse research to derive meaningful insights and provide actionable recommendations.
- Present research findings, into clear, actionable recommendations, and compelling presentations that facilitate informed decision making across all levels of the organisation.
- Identify and recommend new research and evaluation projects and approaches which address gaps in our current evidence base.
- Engage with the Leadership team and Head of Programme Delivery to understand the organisation’s research requirements and align with organisational goals.
- Manage other researchers providing guidance and support in their professional development.
- Contribute to the research project budgeting process, ensuring efficient use of resources.
- Scope and produce ‘Invitations to Tender’ for commissioned research and manage the commissioning process, ensuring that the proposed research meets required objectives.
- Manage commissioned research contracts, including monitoring progress, reviewing and editing reports.
- Foster collaborative internal relationships to drive a culture of research driven decisions throughout the organisation.
- Build and maintain relationships with external partners and funders and communicate key findings where required.
- Ensure all research activities comply with ethical standards.
- Maintain an awareness of new research developments across the sector and use this to inform planning and decision making.
People Management Responsibilities
- Delivery Programme Research Executive (0.8)
- Working with other managers whose direct reports will support the delivery of programme goals and activities
Key Relationships
Internal
- Line Manager: Head of Programme Delivery
- Direct report: Delivery Programme Research Executive
- Departments: Innovation, Marketing and Communications
- Leadership Team including - Directors of: Innovation & Standards; Engagement; Finance and Operations, and Chief Executive.
- Finance Manager
External
- Strategic partners including organisations such as Sport England.
- National and regional network and research partners.
- Key local delivery centres
Skills, experience and knowledge
Required/essential:
- Educated to degree level in a subject with substantial statistical or research content.
- Proven experience of working in a relevant research role.
- Experience of leading/managing a range of different research projects, using a range of both primary and secondary research methodologies to gather both qualitative and quantitative research.
- Experience in designing and leading high quality research proposals and tenders.
- Demonstratable experience and evidence of aligning research projects and activities with strategic goals and informing organisational decision making.
- Experience of formulating research reports and making recommendations in a range of easy to read and innovative formats.
- Proven track record of building and nurturing highly effective relationships with a wide range of stakeholders, including senior colleagues and external funders or partners.
- Effective communication skills with the ability to present information confidently to a diverse range of stakeholders, including leadership team, funders and external partners.
- Excellent project management skills and experience of leading research projects on time and on budget.
- Strong organisation skills, ability to multi-task and work effectively in a busy team environment.
- Able to deliver at pace ensuring efficiency.
- Excellent listening and recording skills to effectively evidence the findings of research.
- Understanding of ethical standards and practices in research including potential issues.
- Complete and finish tasks independently and/or as part of a team.
- Show competence with IT (including Microsoft Office).
Desired:
- Line management experience
- Knowledge and understanding of the sector, including trends, challenges, and best practices
- Experience of researching on funded projects and meeting grant requirements.
Personal qualities
- A confident, collaborative manager that wants to make a positive social difference.
- Pro-active with the ability to work on own initiative collaboratively and independently.
- Effective and confident communicator.
- Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.
- A creative, problem solver with the ability to think critically and analyse a range data.
- An ability to travel across the UK is required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To work alongside the Donor Development & Legacies Lead (DDLL) to help develop MSF’s donor development strategy to increase the lifetime value (LTV) of MSF UK supporters, by enhancing their knowledge and understanding of humanitarian action and their awareness of the importance of their own support to MSF. The DD&LL is accountable for the delivery of the full DD&L strategy and has personal responsibility for implementing the mid-value and legacies work programs.
The SDM is responsible for delivering MSF’s supporter development program, overseeing all communications to warm donors (under £10k), focusing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty.
Supervise and motivate the Stewardship Officer to implement and improve MSF’s stewardship program, increasing donor engagement and loyalty from those giving under £10k across multiple channels.
DEPARTMENT: Fundraising
HOURS: Full time, 37. 5 hours per week (Mon – Fri)
LENGTH OF CONTRACT: FTC, 13 months (Maternity cover)
LOCATION: London - Hybrid
SALARY: Salary £45,643.41 per annum
Circa £68,000 per annum
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our General Legal Adviser.
The Legal Adviser will support the Head of Legal and work across a broad range of matters. You will assist UNICEF UK in negotiating and managing contracts, ensuring the organisation adheres to legal terms required by UNICEF, Charity Law and our articles of association. The Legal Adviser is responsible for providing UNICEF UK with accurate, relevant, and timely advice and support.
We are looking for a qualified lawyer, with a valid practising certificate in the UK, that is experienced in working within a legal team (either in-house or in private practice) and is looking to use their excellent legal drafting, research, technical and negotiation skills to make a difference.
Act now and visit the website via the apply button to apply online.
Closing date: 10am, Friday 15 November 2024.
First Round Interview Date: Monday 2 December 2024 via video conferencing (MS Teams).
Second Round Interview Date (if selected for a second-round interview): Thursday 5 December 2024 in-person at UNICEF UK, 1 Westfield London E20 1HZ.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work at least one or two days a week in the office at 1 Westfield London E20 1HZ and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
You will be attracted to this role because of:
- You have an affinity to the cause - if you understand bipolar, this is a change-driven organisation where you can achieve impact and be close to the work that matters to you.
- There’s a high chance of success - the £3.5 million figure is ambitious but realistic, based on a extensive research.
- There is a momentum of growth - 95% since 2019 and the third highest in the mental health sector.
- You will be personally responsible for this success.
- You will succeed at a broad professional level.
The Director of Fundraising be responsible for developing and implementing a fundraising strategy. This will include the day-to-day management of the existing fundraising team and championing fundraising at senior management level and with the Board.
The ideal candidate will have:
- 5 to 10 years of fundraising experience, including managing a fundraising department.
- Proven track record of achieving a step change in income generation
- Experience of two of the following fundraising methodologies: Grants, Corporate, Community and events, Legacies, High net worth individuals or Commissioning
Evidence of continuous professional development in fundraising together with management experience and/or qualification is essential. As is strong digital skills, with a track record of maximising the use of CRMs and excellent business writing skills.
Must have good internal and external interpersonal skills, be an inspirational leader and capacity to represent Bipolar UK at a senior level.
An affinity to bipolar will be an advantage
Our mission is to empower everyone affected by bipolar to live well and fulfil their potential.
The client requests no contact from agencies or media sales.
Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.
We are looking for someone to join our team as our Senior Legacy & In Memory Stewardship Officer to manage our Legacy and In Memory Retention and Stewardship programme – delivering bespoke and personal, multi-discipline stewardship and excellent supporter care to Legacy enquirers, Legacy pledgers and In Memory Donors, to build lasting relationships with these audiences and maximise income.
To be successful in this role, you will have proven ability to plan, implement and evaluate direct marketing campaigns with substantial understanding of retention and stewardship journeys, as well as excellent interpersonal skills and a track record of building, maintaining and managing successful individual relationships with a variety of stakeholders.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 14th November 2024
Interview date(s): 26th & 28th November 2024 (1st round, video); 3rd December 2024 (2nd round, in person)
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As an IDVA, you will be able to effectively work with men experiencing domestic abuse, and supporting them to increase their safety and reduce harm. You will be providing high-quality, front-line service to prioritise risk, primarily focusing on males aged 18+.
Due to the funding of this job role, you will need to be willing to travel to different Boroughs within London and carry out lone working to spread and raise awareness of the DAVE Team, meeting with other services to create partnership working to ensure our clients receive the best ‘wrap around support’.
Please submit your CV alongside a covering letter no more than one A4 page detailing exactly why you would like to join our team.
Please note that we may close the application process early should we receive sufficient and suitable applications. Therefore, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Trusts Fundraiser
Hours: 35 hours a week. Flexible working considered.
Salary: £40,553 - £44,822
Contract: Permanent
Location: London (with hybrid working options)
More than one in four children is growing up in poverty in the UK. It doesn’t have to be this way. If you have a track record in trusts fundraising and believe in tackling social and economic injustice, then you could play an important role in helping Child Poverty Action Group deliver on its mission.
CPAG’s grant income from trusts, foundations, and some statutory income has grown significantly to nearly £2 million annually. The Trusts Fundraiser will work with the Head of Fundraising to expand the pipeline, raise restricted and unrestricted grant income, and build relations with funders.
You will have outstanding communication skills, a highly organised approach to work, strong self-motivation and enjoy working in a small team.
We understand that many people, especially people who identify as women, people from ethnic minority backgrounds or from other underrepresented groups, only apply for jobs when they believe they match all the criteria. If you don’t meet all the criteria in the person specification and want to play a role in helping to tackle UK child poverty, please consider applying.
We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.
For more information about this post and to apply download the Trusts Fundraiser job pack and application form.
If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at the email address listed in the application pack.
Closing date for applications: 9am, Monday 18th November 2024
Interviews will be held in London on: Monday 25th and Wednesday 27th November 2024
Child Poverty Action Group works to prevent and end child poverty – for good.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Senior Events and Partnerships Manager to join our Events and Partnerships Teams. This role will require the successful candidate to proactively lead our Events Team to review and overhaul our current events programme before implementing a varied and exciting refreshed programme which will engage new and current supporters as well as the local community and our children, young people and their families.
They will also lead our Partnerships Team to develop and maintain and grow long-term, high value and multifaceted community, group and corporate partnerships to maximise income, value and influence for The Children’s Trust.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
- Working alongside the Head of Public Fundraising, you will strengthen and implement business planning, pipeline and budgeting processes as well as devise comprehensive audience-led stewardship plans, maintaining momentum and focus to achieve targets.
- Lead the implementation and delivery of the strategy for the Events and Partnerships teams and work with the Head of Public Fundraising and the teams to develop and review strategies to maximise income from events and partnerships
- Manage partnership pipeline including building opportunities with new businesses to increase the range, value and number of partnerships for The Children’s Trust
- Lead the Events team to review and overhaul our current events programme so that we are maximising net income and ROI as well as meeting the needs of our supporters and local community, and building connections and long-term relationships with our events supporters
- Work across the Retail, Fundraising and Communications directorate to maximise opportunities for contact mapping, cross-sell and support the activity of other teams within the directorate (including but not limited to stock donations, sponsorship of committee-led events, pro bono support, gifts in kind etc.)
- Be responsible for the implementation of the budgets and delivery of income and expenditure against the plans
- Bring the Events and Partnerships teams together to ensure that we are seizing opportunities to integrate the programmes, for instance through corporate sponsorships of events, employee volunteering or participation, donated goods for raffles and auctions, match funding and more
- Develop relationships with colleagues across the Public Fundraising Team, wider directorate and organisation to ensure that opportunities for engagement, integration and promotion of events and partnerships are maximised and publicised
Interview Date: TBC
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Our ideal candidate will be an experienced, committed and highly organised Fundraising Manager. The postholder will have a central role in working with the Head of Fundraising to secure grants from statutory agencies and trusts and foundations but will also work to steward relationships with individual donors, support innovative digital fundraising campaigns and assist in the delivery of targeted fundraising activities and events. There is significant scope and opportunity for the Fundraising Manager to develop the charity’s work arounds trusts and foundations, individual giving, challenge/community events and corporate partnerships.
You will be ambitious and creative with a positive attitude, happy to roll up your sleeves and get involved to enable us to achieve our goals. This role would be ideal for applicants with successful fundraising experience and could suit someone wishing to progress their fundraising careers by stepping up into a Fundraising Manager role.
It is a rewarding role where your work will be transformational working within a friendly and hardworking team committed to keeping children safe from sexual harm.
Safeguarding
We are committed to safeguarding and protecting the vulnerable adults, children and young people that we work with. As such, all posts are subject to a safer recruitment process including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
Equality, diversity and inclusion
We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Showing respect and consideration to all is part of our values and at the core of our culture.
As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity. As part of our safer recruitment process we actively remove bias from applications i.e applications are anonymised prior to sharing with the recruiting panel and equal opportunity monitoring forms are removed from applications on receipt and retained by HR for analysis reporting.
To prevent child sexual abuse and exploitation
The client requests no contact from agencies or media sales.
This is a great opportunity for an ambitious and driven person with experience in the animal welfare sector to join Raystede. We are the animal welfare charity for Sussex. This role is pivotal within our multi-species and complex charity, especially as we are about to put our new strategy into action. Raystede offers good support and development to managers and staff.
You will report to the CEO and work as part of our Senior Management Team to ensure we achieve our strategic aims. You will be responsible for all aspects of animal care, veterinary services, rehoming & surrender, our animal welfare standards and the development of new facilities for animals at Raystede. You will have a great (amazing) team and therefore you need to be a great manager, and be seen as credible from the start, a go-to person and ensure that Raystede is effectively resourced and directed to achieve its aims in regard to animals.
About you
We are looking for someone who is passionate about animal welfare and wants a career move in the sector:
- Broad animal welfare experience which supports some or all of the species Raystede seeks to assist.
- Able to manage and lead expert managers and develop staff.
- Project management skills.
- Understands volunteering in the animal welfare sector.
- Has been involved in improving or developing facilities for animals
- Can work with Trustees and is credible at a high level.
- Able to work well and be able to build excellent working relationships in a complicated charity.
- Confidence and flair to influence and negotiate where needed with all stakeholders.
- A strong networker able to collaborate externally with other organisations and stakeholders.
Please visit our website for more information about Raystede. If you would like a chat with Stephanie Smith, our Chief Executive, about the role, please call to arrange a suitable time to talk over the phone, meet online or come in for a personal tour. Our outgoing Head of Animal Welfare is also willing to have chats before he leaves Raystede to achieve a smooth handover.
Please apply online via our website.
Closing date for applications: 4 November 2024
Interview date: Thursday 14 November 2024
The client requests no contact from agencies or media sales.
4,000 professionals, 0 days wasted, 1 incredible purpose.
Contact Centre - Senior Manager (Supporter Services)
£55,000 - £60,000 plus
Reports to: Head of Supporter Engagement
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week - we are open to various flexible working requests such as compressed hours (10>9)
Location: Oxford, Oxfordshire Office-based with high flexibility (1-2 days per week in the office)
Closing date: 12 November 2024 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: 1st stage competency-based interview, 2nd stage will include a task relevant to the role.
Interview date: 25th and 28th November for first stage and 2nd/3rd December for 2nd stage
At Cancer Research UK, we exist to beat cancer.
We are looking for an experienced Contact Centre Senior Manager to join our Supporter Services team in Oxford. Our passionate and inspiring customer service representatives speak to c1500 supporters per week in a mix of outbound and inbound calls helping them with both fundraising and increasing loyalty to CRUK or supporting them in registering for events, making donations, seeking advice and much more.
As a Senior Manager in the team, you will line manage 6 managers and have overall responsibility for a team of c60, so you'll need to come with solid line management experience. We are looking for a people centric leader that knows how to engage, motivate and inspire a large, diverse team and someone who embodies our values.
It's an exciting time to be joining the team as we embark on our automation journey, moving from Siebel to Salesforce, so this is a real opportunity to have an impact and shape what that journey looks like.
Our supporters are at the heart of everything we do so it is essential we make every interaction a memorable one.
What will I be doing?
Motivate and inspire the team to provide a great experience for our supporters through high levels of engagement via a range of contact channels.
Coach, mentor and empower staff to develop their skills and provide support for them in delivering their objectives.
Create and harness a collaborative working environment to encourage teamwork, energy, creativity, a sense of fun and positive staff engagement.
Act as a point of escalation to resolve any issues relating to the performance of the team and supplier.
Owns the contract for our external call centre suppliers and ensures that the service they provide is seen as an extension of the team at Cancer Research UK.
Develop and implement strategies to improve service delivery and efficiency across the breadth of contact centre services
Through our outbound services, achieve annual income targets
What are you looking for?
If you have experience as a Contact Centre Manager, Support Services Manager or Support Centre Manager we would love to hear from you. Whatever your background you'll need to demonstrate…
Strong customer and supporter focus
Experience of delivering high quality supporter/customer service across multiple teams, in different locations, in a similar organisation (call centre)
Proven experience of line management of multi-disciplined teams working across a range of projects (scale and scope), for multiple customers
Ability to manage, develop and motivate teams, particularly during challenging times
Proficiency in contact centre software and CRM systems with ability to identify opportunities for technological improvements and upgrades
Analytical skills with the ability to interpret data and make informed decisions.
Experience providing input to and implementing: strategy, policy and operating
*Internally this role is known as Senior Manager (Supporter Services)
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Role outline and purpose
This role is responsible for leading the development and implementation of our financial inclusion programmes across England, Wales, Scotland and Northern Ireland, (428 food banks, running over 1300 centres), building strong partnerships and alliances to achieve our vision of a UK without the need for food banks.
Leading on the development and delivery of our programme and influencing work on a range of issues including income maximisation, welfare rights, social security, debt and financial inclusion, capturing evidence to demonstrate the need for long-term solutions to prioritise people facing destitution and deliver real change for people in crisis.
Role responsibilities
· Proactive and effective contribution to the Senior Leadership Team towards the achievement of our overall organisational strategy, with direct responsibility for leading on the second key objective of our Changing Communities theme.
· Development and delivery of an innovative income maximisation helpline across England and Wales, in collaboration with the Citizens Advice England & Wales, along with other key organisations in the anti-poverty sector, offering immediate telephone advice and support to people facing crisis through c130 FTE trained specialist advice workers.
· Development and delivery of income maximisation programmes in NI and Scotland to support people in crisis to access advice and holistic support
· Lead and develop a high-performing team of c25 in order to support every food bank to develop and execute a strategic plan in each of their communities, that seeks to improve the local referral pathways, putting advice at the front end of the journey for people in crisis, to include the delivery of a strategic grant programme of c. £15 million to embed financial inclusion initiatives.
· Ensure that all financial inclusion service provision is underpinned by sustained and meaningful participation from people with lived experience, ensuring the journey of the person in crisis is continuously improved through utilising data and sector learning on best practice for effective service delivery across channels, considering barriers, gaps and referral pathways
· Establish specialist data and insight analysis function, capturing return on investment, performance and impact of national and local services and partnerships, and providing clear and actionable insights to drive informed decision making to deliver improved experience and outcomes for people in crisis.
Person Specification
Technical skills and minimum knowledge:
· Demonstrable, senior level experience of leading delivery programmes nationally and locally, and of creating step-change growth in service reach and impact.
· Complex project or programme management, including through cross-functional management teams to drive change.
· Ability to establish credibility quickly with a range of stakeholders, with the influencing and clear communications skills to compellingly advocate to staff, and external stakeholders.
· Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet objectives.
· Confidence in departmental planning, leadership and people management, budget management and decision making.
· Ensure that due regard is given to Equity, Diversity and Inclusion within all objectives that report into this department.
Behaviours and competencies:
· Demonstrate a commitment to the values of the Trussell Trust.
· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.
· Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative interpersonal skills.
· Effective communication skills; diplomatic; effectively builds rapport with individuals and groups; presents information accessibly and in a format appropriate to the audience.
· Role model inclusive behaviour and leadership.
Turn2us is a national charity tackling financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
As the Programmes Assistant at Turn2us, you’ll be a vital member of the Edinburgh Trust team within our Programmes & Partnerships Directorate. Your work will support the Head of Edinburgh Trust, allowing them to focus on strategic initiatives related to poverty reduction, co-production, and community engagement. The role includes a variety of tasks such as managing the Head’s diary and inbox, coordinating meetings, and maintaining an efficient filing system for key documents across the programmes portfolio. This position offers a fantastic opportunity to engage with exciting initiatives, connect with diverse stakeholders, and expand your knowledge and experience in areas like programme management and community support, all while contributing to our mission of tackling financial insecurity.
The ideal candidate will have proven experience in administration or a similar role, with strong skills in diary management. You should possess excellent organisational and time management abilities, enabling you to effectively juggle multiple tasks. We are looking for someone who is adaptable, proactive, empathetic, and skilled in communication and collaboration. An open-minded approach and the ability to devise creative solutions to administrative challenges are essential.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 11/11/2024
1st interview date: 21/11/2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
**Interviews will take place on a rolling basis, so please apply ASAP. For suitable applicants, a detailed brief will be shared and support provided with formal application.**
Prostate Cancer UK (PCUK) is the largest men’s health charity in the UK. They have a simple ambition – to stop prostate cancer damaging lives. The charity invest millions in research to revolutionise testing, treatment and care. And they work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
PCUK's sector leading Events and Community fundraising team raises c.£12m through a programme of Community, Sporting Events and Virtual Products. Along with recruiting teams in events such as the TCS London Marathon, Great North Run and the London Landmarks Half Marathon, they also deliver two-charity owned cycling events, the Grand Depart Classic and the Big Blue Bike Ride. Since 2020, the team have experienced income growth of 35%, and their activity has been recognised across the sector, featuring in the Massive Top 25 for five consecutive years.
The role of Sporting Events Manager offers an exciting oportunity to lead on the strategy and delivery of the charity’s flagship walking event, March for Men, which raises c.£450k. A key focus will be with a key focus on co-creating and delivering a robust marketing plan.
As Sporting Events Manager, you will:
- Support the Assistant Head of Events & Community Fundraising to generate income through their Sporting Events programme of walking, running and cycling activities. The income for the events team is c.£3.3m, with expenditure of c.£1.1m.
- Lead on strategy and delivery of PCUK’s flagship walking event, March for Men, which raises c.£450k. You will project manage the event, co-creating and managing the recruitment marketing plan, delivering the supporter journey to drive participant value and working with an external delivery partners
- Work closely with the Black Healthy Equity Team to increase representation across PCUK’s activity portfolio, with a focus on March for Men to ensure it’s a diverse and inclusive event
- Drive and report on operational plans and budgets to generate medium and long-term sustainable income, taking responsibility for team outcomes including financial and key result reporting
- Line manage and support a Sporting Events Coordinator and Sporting Events Executive
Ideal skills and experience:
- Ability to project manage and deliver large scale fundraising events, including leading complicated programmes with multiple partners
- Excellent organisational skills to support complex activity streams – using own initiative when required and able to manage multiple and competing priorities and deliver in a fast-paced environment
- Experience of engaging with a range of stakeholders and managing relationships right up to the most senior levels
- Experienced people manager, able to motivate and manage a team to deliver excellent results
Employee benefits
Benefits include:
- Flexible working, which includes hybrid working with core working hours of 10am to 4pm Monday to Friday, unless otherwise agreed
- 28 days annual leave plus bank holidays, increasing to 30 days after three full years service
- After one years’ service you have the option to buy and sell up to an additional week’s annual leave (subject to minimum/maximum leave)
- Enhanced maternity, paternity & adoption pay
- Enhanced sick pay
- Healthcare Cash Plan (Medicash)
- 50% discount on multi-gym membership. Our closest gym – Cottons London Bridge (next to our London Bridge office) – is a Tier 1 facility
- Life assurance (3 x annual salary)
- Free income protection scheme
Prostate Cancer UK believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything they do.
PCUK are committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men’s risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. Therefore, PCUK are particularly interested in applications from those from marginalised and vulnerable communities. This will help PCUK to create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.
Expert recruitment for fundraisers and charities.