Head of customer experience jobs

Job Title: Trainee Careers Adviser

Location: Newbury (Job Centre Plus) / Hybrid

Salary: £26,007 per annum

Hours: Full-time (37 hours per week)

Contract: Permanent

Reports to: Area Manager

Your starting salary will be £26,007, increasing to £26,527 after 6 months, (providing you have completed your L3 training and subject to successfully passing your probation. At 12 months (subject to satisfactory performance and progression in your qualification) your salary will increase to £27,058 - providing you have signed your training agreement and commenced your L4 training. Any further increases will be in line with our annual Personal Development Review (PDR) process. 

About CXK

CXK empowers people to succeed in employment, education, and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty, and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance, and improve

· Collaborative – We engage, support, and share with others

You can click here to learn more about us.

The National Careers Service

The National Careers Service provides free, professional careers information, advice, and guidance to help you make decisions about learning, training, and work at any stage of your career. The service is available to anyone living in England and aged 13 or over.

Through the National Careers Service, anyone can access professional careers advice and support for free via webchat, on the telephone, and face-to-face with a qualified careers adviser in your local area.

Skilled careers advisers can provide support on any aspect of your career journey.

The Team

As part of the National Careers Service team in the Southeast, you will be part of a small cohort of highly experienced and qualified Careers Advisers provide Careers Information, Advice, and Guidance (CIAG) by various methods including, Face to Face, Telephone and Virtual (MS Teams) appointments. The success of team is their excellent communication and ability to support each other on a daily basis. 

The Role

As a Trainee Careers Adviser, you will be responsible for the daily delivery of Careers Information, Advice, and Guidance to adults on a range of opportunities, including learning, career paths and employment.

You will have some experience in working with people within the community from a variety of backgrounds using various methodologies to empower customers as they seek to overcome barriers to progression and make informed career decisions about their futures.

The ideal candidate will demonstrate their abilities to achieve their goals on an outcome-based contract supporting others to achieve their goals. You will be organised, flexible in your abilities to support the needs of the charity.

From time to time, you will be required to attend CXK Head Office (Ashford, Kent) for meetings, events and other organisational activities.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

· Maths and English GCSE Grade C or above (or equivalent)

· Experience or knowledge of education, employment, or training provisions

· Previous work experience or voluntary experience of delivery of information to groups of people in a formal or informal setting

Essential Criteria

· Deliver careers advice to customers from a range of locations, including Job Centre Plus, Libraries, Further Education Colleges, and community venues

· Confident users of IT, highly organised with excellent time management skills

· Full UK driving licence and use of own vehicle for travel across county to support the charity’s needs as directed by the Area Manager

· To create realistic action plans with customers, helping them to gain education, employment, or training with clear and unbiased information, advice and guidance that is based on the needs of customers

· Accurately record all required outcomes and notes using an online database/CRM in line with data protection and contract requirements 

· Experience of successfully working towards formal or informal targets

· Experience of working with people from a diverse range of backgrounds

· Appropriate homeworking space to work effectively and uninterrupted

· A commitment to undertake all necessary training for the role including a professional qualification in Careers IAG at Level 4 within the first 12 months of the role

You can read more via the Person Specification here

Employee Experience

As a National Careers Service Careers Adviser, you will be providing impartial Careers Information, Advice, and Guidance (CIAG) opportunities to a high-quality, professional standard of service for all adults and young people (over 13 years) living in England, including, learning, employment and career progression options. Careers Advisers are required to be flexible, operate within the scope of the contract and attend venues in the delivery of the service as agreed with your area manager.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives

and more

Recruitment Timeline

Vacancy closing date: Thursday 8th May 2025

Application review date: Friday 9th May 2025

Interviews dates: From: Friday 16th May 2025

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team.

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

Please identify your notice period and salary expectation in your cover letter.

Note: Unfortunately we cannot support applications from international candidates at this time

As one of the largest federated charities in the UK, with arguably greater reach into the lives of families and educational settings than any other non-Government organisation, Parentkind is on a bold and urgent mission: to support, champion, and empower parents to be partners in their children’s education and wellbeing. To help deliver this, Parentkind's fundraising efforts helped grow Parentkind's income from £1.5m to £10m (including in-kind donations) between 2022 and 2024.

Although best known for our support of almost 24,000 Parent Teacher Associations (PTAs), Parent Councils, and Schools, helping them build strong school communities whilst they raise over £130 million each year to enhance children’s education, our work stretches far beyond the school gates. Parentkind is building a powerful movement that recognises parental engagement not as a nicety, but a necessity.

In recent years, families have faced a series of compounding challenges: the cost-of-living crisis, rising child poverty, and deepening educational inequality. These pressures have left many parents struggling to meet basic needs—let alone feel confident engaging in their child’s learning journey.  Parentkind has responded to this moment with compassion, agility and purpose, through a series of transformative campaigns, resources, and partnerships. Our recent transformational journey has seen Parentkind’s network grow by more than 70% of schools, and the income Parentkind has delivered both for itself and for its members by more than 550%. 

Our No Cold Child initiative, launched with FatFace, stepped in to address a stark statistic: over 150,000 children in the UK do not own a winter coat due to poverty. Through our trusted relationships with schools, we distributed 10,000 warm, high-quality coats worth £600,000 to the children who needed them most. Shortlisted for two Business Charity Awards, the campaign has been praised not just for providing warmth, but for restoring dignity, inclusion, and school readiness to thousands of children.

Our collaboration with Asda on Cashpot for Schools is another example of unlocking support at scale. This innovative community-led funding model allows shoppers to nominate and fund their local schools simply through everyday spending. In just the last year, this campaign has generated £5.78 million for schools—supporting everything from basic classroom supplies to vital extracurricular programmes and pupil wellbeing initiatives. Also shortlisted for a Business Charity Award, it is already a model for community-driven philanthropy.

Meanwhile, our All Dressed Up campaign—developed with World Book Day and Rubies Masquerade—confronted the often-overlooked issue of financial exclusion on key celebration days. More than 100,000 free dressing up costumes worth £1.34 million were delivered to children from low-income families. By enabling participation in events like World Book Day, we helped spark imagination, joy, and belonging for children who might otherwise feel left out—boosting self-esteem and supporting a positive connection to learning.

Alongside these national campaigns, Parentkind supports families year-round through a growing suite of programmes designed to inform, prepare and empower parents. Our Be School Ready programme offers crucial guidance and confidence to parents preparing their children for the leap into primary education. With a mix of practical advice, developmental tips, and reassurance, through the distribution of 135,000 copies of Be School Ready and an online campaign, it supports families at one of the most formative moments in their child’s life.

We also deliver a wide-ranging series of live expert webinars and parent-friendly resources, covering topics such as managing anxiety, supporting special educational needs, navigating school transitions, and building home-school partnerships. These resources—developed in consultation with experts and rooted in lived parent experience—equip families to feel informed and empowered, no matter what challenges arise.

This month, we launched our Parent-Friendly Schools Accreditation Programme, designed to formally recognise schools that go above and beyond in fostering positive, inclusive relationships with parents. The accreditation celebrates schools that actively listen to parent voices, make engagement easy and accessible, and embed family partnership in their culture. It is a practical and inspiring tool to drive long-term change in the sector and offers a roadmap for schools wanting to strengthen their community.

Our work is grounded in evidence. Every year, we conduct the UK’s largest parental engagement study: the National Parent Survey. In 2024, over five thousand parents participated, providing invaluable insight into what families think about the education system. The findings are fed directly into government consultations and have already influenced national debates on school funding, attendance, mental health support, SEND provision, and curriculum reform. We believe passionately that parents must not be the missing voice in education policy—and we work tirelessly to ensure their views shape the decisions that affect their children’s lives.

Today, through Parentkind’s federated network of more than 130,000 parent and teacher volunteers, our work impacts the lives of millions of parents, carers, teachers and children throughout the UK through our membership, programmes, advocacy and campaigns. But we know we can—and must—do more.

We’re looking for someone with passion, purpose, and creativity—someone who understands that a warm coat, a World Book Day costume, or a parent’s voice at the table can all be catalysts for lifelong change.

This is an exciting opportunity to join our growing Fundraising Team and play a leading role in shaping a brand-new trust fundraising programme from the ground up. We’re looking for someone with experience in securing income from trusts and foundations—someone who’s a confident communicator, both in writing and in person, and who brings a curious and strategic mindset to prospect research.

You’ll help craft compelling cases for support and develop a portfolio of proposals and reports that showcase the impact of our work—amplifying the voices of parents and schools and demonstrating how Parentkind is driving positive change. Strong attention to detail is essential, along with the ability to manage multiple priorities and work independently.

If you believe, like we do, that when parents matter, children succeed, we’d love to hear from you.

You’ll have:

• Proven experience in trust and statutory fundraising, securing five- and six-figure grants.
• Demonstrable success in developing compelling proposals and reports for funders.
• Strong relationship management skills with a track record of stewarding long-term partnerships.
• Excellent written and verbal communication skills with the ability to convey impact effectively.
• Highly organised with the ability to manage multiple projects and deadlines.
• Knowledge of the education, family support, or community development sectors.

You’ll get:

• To join a fast-moving charity with an exciting future
• To build your own team, playing a key role in driving forward the charity’s strategy and shaping our fundraising activity
• Remote working full-time with a great online team culture
• 25 days holiday in addition to UK public holidays.

How to apply

A full candidate pack is attached on this listing. To apply, please submit a CV and covering letter outlining your motivations for applying for the role and how you meet the Person Specification.

Interviews will be held on a rolling basis via video conference.

Parentkind is committed to a policy of equal opportunities and we ensure that all applicants are treated fairly and equally.  We would be grateful if you would complete the equal opportunities monitoring questions when applying online to help us check that we are carrying out our policy of equal opportunities for all people.  The information will be kept confidential and will be separate from your application.  It will have no bearing on your application.

Parentkind is committed to meeting the needs of applicants with disabilities.  Please let us know if you require any adjustments to your application or interview process.

Job Title: Marketing Manager

Location: Remote

Hours: 35 hours per week
Salary: £45,000

Contract: Permanent

Interviews will be held on 27th May via Teams

What we are looking for:

A skilled marketing professional to join our team and help us improve our brand awareness and reach our target audiences. We’re a charity that delivers services locally but has a national impact and this role will help us grow our reach nationally while supporting the wider team in connecting with our audiences at a more local level.

We’re looking for someone who can put strategy into action and, importantly, track performance. You’ll have experience in line management or have led a similar-sized marketing team, so you’re comfortable providing support and guidance to develop people and help them achieve their KPIs. As a small team, you’ll be comfortable being hands-on and able to deliver impact with limited resources.

You’ll take the lead on developing concepts for campaigns to achieve our goals and support your team to deliver projects that optimise and improve our channels. As a creative thinker, you’ll know what makes compelling content. As you keep up with marketing trends and use data insights, you’ll know when to shift strategy to drive channel performance. You’ll be responsible for our estate of digital assets and you’ll manage the day-to-day relationship with our digital agency. You’ll work with them to ensure we’re making the most of our Google Ad grant and that our website is optimised.

Passionate about accessibility you’ll use your marketing skills to co-produce campaigns and content with our lived experienced experts that help encourage people to join our services, work in our teams and advocate for the rights of the people we support.

Key Purpose of the Role:

To develop and lead marketing strategies and plans to support our organisational aims

Essential Criteria

To thrive in this role, you must have:

• Previous experience in a marketing role
• Line management experience where you’ve supported someone to meet objectives and KPIs
• Adept at using data and insights to devise effective strategies
• Experience of delivering marketing, digital and communications campaigns
• Experience of delivering against and reporting on KPIs
• Demonstrable experience of SEO, PPC, social media and email marketing
• Strong knowledge of GA4
• Proven track record in utilising paid channels, including Google and Meta Ads
• Excellent interpersonal skills with the ability to manage the needs of both internal and external stakeholders
• Experience of managing multiple projects whilst still meeting deadlines
• Excellent problem-solving skills with the ability to develop creative solutions with limited resources
• A flexible approach to working and a willingness to support colleagues across the organisation
• Alignment with United Response’s values and a commitment to delivering our vision and mission

Desirable

• Experience of working in a marketing or communications role in social care
• Experience of the management and development of brand strategy
• Experience leading and coaching a similar sized team

Benefits

At United Response, we recognise and reward your contribution with:

• Annual Leave: 25 days of paid leave plus 8 bank holidays (pro-rated for part-time roles).
• Career Development: Fully funded training and recognised qualifications.
• Financial Security: Pension and life assurance benefits, alongside enhanced maternity and paternity pay.
• Wellbeing Support: Free access to occupational health, physiotherapy, and counselling services.
• Recognition Programs: Celebrate achievements through our UR Stars Recognition Scheme.
• Discounts: Savings at over 3,500 retailers via our online shopping platform.
• Travel Support: Season ticket loans for commuting.
• Referral Incentives: Rewards for introducing friends to our team.

About Us

United Response is a leading national charity, passionate about empowering individuals to lead fulfilling lives. We are committed to promoting independence, inclusivity, and equality for all, breaking barriers to ensure everyone can live, work, and socialise in their communities.
Our core values Creativity, Strength, Honesty, Responsiveness, and Unity drive everything we do.

Equal Opportunity Employer

As a Disability Confident Leader, United Response is committed to creating an inclusive recruitment process. We guarantee interviews for disabled applicants who meet the minimum criteria. 

Do you enjoy untangling complex systems, collaborating with users, and making technical processes run smoother? Then this might be your next role.

At Open Doors International, we rely on our ERP system—Unit4 Business World—for everything from finance to HR. As an ERP Application Specialist, you will play a crucial role in making sure this system works seamlessly for colleagues across our global offices. Whether it’s solving user issues, implementing new configurations, or rolling out improvements, you will make things better—both behind the scenes and in daily workflows.

You’re someone who enjoys switching between hands-on technical tasks and collaborating with people. One moment you're configuring the system, the next you're helping a colleague in another country work through a problem. You’re part of a small, supportive FDM team and report directly to the FDM Manager.

We’re looking for someone who thrives in a dynamic, international environment, and who’s ready to take initiative.

Your key responsibilities

• Offer functional and technical support for Unit4 ERP users worldwide by troubleshooting issues and ensuring smooth daily use.
• Maintain and configure Unit4 ERP within our IT landscape by adjusting workflows, permissions, or modules as needed.
• Collaborate with colleagues to improve how the system supports our other departments.
• Train and support users across different departments and countries (remotely or in person).
• Take ownership of small to medium-sized improvement projects, from gathering user needs to rolling out solutions.
• Share knowledge with the FDM team and contribute to continuous improvement.

Your profile

• You’re a committed Christian with a heart for the Persecuted Church.
• You have an understanding of ITIL, preferably certified with ITIL Foundation.
• You have proven analytical and problem solving skills.
• You’re proactive, service oriented, and an organized team player.
• You have excellent communication skills (in English).
• You’re able to work cross-culturally.
• You preferably have a bachelor degree in IT or similar area.
• You preferably have work experience with ERP, SQL, Excel and API’s.

Our offer

Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international environment, a professional team and the opportunity to show your added value. Preferred location is in The Netherlands, United Kingdom or California (USA).

ID: 1439 - Senior Social Media Executive

Service: Digital Marketing

Salary: £32,311 FTE per annum + £480 home working allowance

Location: Homebased

Hours: Full time 37 hours per week. We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Relate at Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.

This is an exciting opportunity to join our organisation and help shape the future of Relate’s social media presence as part of Family Action. You will oversee Relate’s paid and organic social media activity, build brand awareness and drive sales of services and toolkits, whilst also supporting wider Relate at Family Action work aligning both brands.

Main Responsibilities (for details check the job description and person specification):
• Manage Relate’s social media channels, including Facebook, Instagram and LinkedIn, and the planning, creation and scheduling of organic content
• Work with the Social Media Manager and Head of Digital Marketing to develop a paid social media strategy and sales funnel to support B2C opportunities and the purchase of Relate’s services and toolkits by individuals and organisations.
• Create and manage paid social ad campaigns at each stage of the purchase funnel ie. awareness, interest, conversion.
• Support other social media channels linked to Relate at Family Action, such as those managed by our charity shop retail teams.

Main Requirements (for details check the job description and person specification):
• Experience of effectively managing social media channels.
• Experience of delivering successful paid social media ad campaigns from end to end.
• Excellent copywriting skills and the ability to write powerfully and succinctly for different audiences and objectives.
• Experience of driving sales of products and services through social media marketing.

Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Please apply via our website - Click the “Apply Now” link and fill out our digital application form
• Closing Date: Sunday 11th May at 23:59

Interviews are scheduled to take place virtually, week commencing 19th May 2025.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

Join the Team Transforming Lives with Pets As Therapy
 

Charity People is thrilled to be supporting Pets as Therapy (PAT) in their search for a Volunteer Experience Team Leader.

Location: PAT Head Office, Chalgrove
Hours: Full time
Salary: Circa £30K
Reports to: Volunteer Experience Manager
Line Reports: Volunteer Advisors (x3)

Hybrid working with 3 days in the office

Benefits: 28 days pro rata + pension scheme

About Pets As Therapy (PAT):

This UK-wide charity that improves wellbeing and mental health by enabling volunteers to share the joy of their pets. With 5,000 volunteers, PAT brings comfort and companionship to people in hospitals, schools, care homes, and more. Volunteers are central to everything they do, and the Volunteer Experience Team (VET) ensures they are supported every step of the way.

Role Overview:

As the Volunteer Experience Team Leader, you will lead and inspire a passionate team, ensuring exceptional support for PAT's volunteers. This is an opportunity to make a tangible impact on volunteer experience and help people connect through the power of pets. If you have a love for animals and experience in customer service or similar sectors, this could be a great opportunity to apply your transferable skills in a meaningful and rewarding way.

Key Responsibilities:

• Lead and manage the Volunteer Experience Team, ensuring high-quality service for volunteers.
• Oversee volunteer queries via phone and email, maintaining excellent communication.
• Set team objectives, conduct 1:1s, and provide support through appraisals.
• Improve systems to ensure efficient handling of volunteer inquiries.
• Collaborate with internal teams to enhance the volunteer portal (MyPAT).
• Provide direct support (approx. 70% of time) by covering phone and email enquiries.

About You:

You're a dynamic leader with strong customer service experience and a passion for supporting volunteers. Whether you have worked in customer service, the charity sector, or another relevant field, your transferable skills will be highly valued. You're organised, proactive, and ready to lead a small, dedicated team to ensure every volunteer's experience is rewarding and fulfilling.

Essential Skills:

• Proven experience in customer service, volunteer management, or a similar sector.
• Strong leadership skills with a focus on team development.
• Excellent communication and relationship-building abilities.
• Experience using CRM systems and managing databases.

This is an exciting chance to join a charity that is truly making a difference. As the Volunteer Experience Team Leader, you'll help shape the volunteer journey, leading a supportive and passionate team. If you're looking to create lasting impact and be part of a rewarding cause, apply today!

How to Apply:

If you're ready to make an impactful difference, then we want to hear from you. Please send your CV to Priya Vencatasawmy at Charity People for further details of the application process.

Due to the urgency of this role, we are advertising this position on a rolling basis, which means applications will be shared as and when received if this affects you in anyway, please reach out directly to Priya.

Interview dates: TBC

We are looking for an exceptional Grants Commissioning Manager (Scotland), with a focus on Faslane. This is a senior management role working as part of the Grants team within the RNRMC at a time when the Charity’s strategy has a real focus on beneficiary need and impact, managing RNRMC commissioned grants in Scotland, ensuring that the funds are awarded in accordance with the Charities Values and Outcomes Framework.    

The role will work strategically with The Director of Relationships and Funding to support and deliver the charities funding plans for Scotland and support the Head of Commissioned Grants with all elements of the commissioning cycle including understanding need, designing projects, performance management of delivery and reporting of impact.  Working with internal and external stakeholders, the role will involve the oversight and good governance of grants programmes to ensure quality, evidenced outputs, and value for money of projects.      

In addition, you will lead and manage the Grants Administrator (Scotland, taking responsibility for actively and proactively supporting them to achieve in their post.   

About the RNRMC 

RNRMC is the Navy’s principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow.  

Experience and Background 

You will have previous skills and experience in working with a wide range of stakeholders across the statutory and third sector and possess the ability to inspire confidence, provide credible leadership, build and maintain relationships plus motivate and drive towards delivery of change at pace.  In addition, you will have excellent interpersonal skills, be diplomatic and approachable with a strong ability to communicate verbally and in writing.     

You will be a confident manager able to adapt to a changing environment with strong problem-solving skills and excellent judgement alongside a meticulous, accurate and disciplined approach to work. You will also possess good organisational skills and be able to prioritise a varied and busy workload and deliver to deadlines.  You will be self-motivated and enthusiastic, be able to think strategically to resolve problems and make recommendations and present options for approval.  

Please see the job description for full details on the duties and responsibilities. 

Benefits 

30 days holiday plus Bank Holidays 

Hybrid working – 60% in office and 40% home working 

Employee Assistance Programme to give you confidential support 24 hours a day 

Life Assurance (after one year’s qualifying service)  

Private Healthcare Scheme (after one year’s qualifying period)  

A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period)  

Enhanced Maternity Leave Package (after 2 year’s qualifying period) 

Hours of Work 

Hours of work are 35 hours per week, 09:00 – 17:00 Monday to Friday. 

We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working. 

Salary  

The salary range for the post is between £ 43,500 to £ 51,100 per annum, according to skills and experience. 

Pre-appointment Checks 

The successful candidate will be asked to provide evidence they are eligible to work in the UK and undergo a Disclosure Check and additional security checks as required. 

Sightsavers is looking for a Legacy Manager - a vital role within our in-house Legacy team to manage and operate the administration of all legacies received by Sightsavers

Salary: £45,000 - £50,000 per year - depending upon experience

Location: UK remote - with occasional travel to Haywards Heath, West Sussex when required

Contract: Permanent

Hours: This is a full-time role with some flexibility around hours worked and lots of home working

Each year Sightsavers receives over £10m from gifts in the wills of our generous supporters. Administering these gifts sensitively and professionally is vital for us to continue to grow this key income stream and eliminate avoidable blindness and promote the rights of people with disabilities through our work.

Responsibilities:

Reporting to the Head of Legacies, the Legacy Manager will manage and operate the administration of all legacies received by Sightsavers in the UK and Ireland, liaising with Executors, Solicitors, Trust Corporations, together with Legacy Managers/ Officers at other charities.

Key duties include:

• managing and developing our small, dedicated legacy team
• maximising potential funds for Sightsavers, whilst protecting the reputation of the charity
• optimising the collection of legacy income in line with current legal frameworks
• complying with internal and external audit and compliance requirements in relation to legacy administration
• providing a legal and advisory service through the Head of Function
• maintaining all case documentation and records
• responsibility for and managing of the Legacy Officer and Legacy Assistant

About you - skills and experience

We are looking for an individual with outstanding customer service and strong technical and influencing skills as well as bags of tact and diplomacy and a team ethos.  

You will have: 

• previous experience in Charity Legacy Management or equivalent areas of specialism in the legal sector, ideally with managerial responsibility, with the Institute of Legacy Management Certificate CICLA (Certificate in Charity Legacy Administration), STEP (Society of Trust and Estate Practitioners) qualification or equivalent
• demonstrable experience of working in a senior position in the legacy department of a charity or Probate department of a firm of Solicitors, Bank or Trust Corporation
• good finance and accounting knowledge, particularly estate accounts, investment management and share valuations
• strong knowledge of relevant Charity Law legislation
• strong knowledge of relevant Probate and Trust Law and procedures
• working knowledge of GDPR
• experience of working with the FirstClass legacy management system (desirable)

This is an involved role, and further details may be found within the job description

The team mostly work from home however, our expectation is that we will need the successful candidate to be able to travel to the offices in Haywards Heath, West Sussex (RH16 3BW) at least once per quarter but there is also the option to work in the office for three days per week, working the other two days from home. It’s an easy 20-minute train journey from Brighton or 45 minutes from London. We’re located close to Haywards Heath rail station and on lots of bus routes. Please note that this role must be worked from within the UK.

Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply. 

To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.We anticipate that final stage interviews will take place in mid-June 2025 but applications will be reviewed as they are received with first stage interviews being arranged as soon as possible.

Closing date: 4 May 2025

Job Title:Community Fundraising Manager

Salary:£38,000 - £40,000

Responsible to:Head of Partnerships, Ruth Strauss Foundation

Accountable to:  Board of the Ruth Strauss Foundation

Hours per week:  Location:Monday-Friday 9.00am – 5.00pm

Hybrid: minimum 2 days a week in London office

The Role

We are recruiting for a Community Fundraising Manager to join our Fundraising team. The role will be instrumental in the Foundation’s engagement with different communities and building fundraising partnerships across a range of community audiences, including youth and education, sports clubs, community groups and individuals doing their own activities. You will be responsible for growing our existing community products such as Turn Cricket Red as well as introducing new products and initiatives to generate growth in Community Fundraising. Part of a small team, you will develop key relationships within the RSF network of supporters, suppliers and delivery partners and manage a portfolio of events and activities for a range of supporter groups.

Key Relationships:

• Head of Fundraising
• Head of Partnerships
• Supporter Care Executive
• Schools Lead/Schools Manager
• Cricket clubs
• Schools/universities
• Community groups
• RSF individual supporters

Role Profile:

Reporting to the Head of Partnerships, your role will focus on:

1. Managing and growing the Ruth Strauss Foundation Turn Cricket Red Campaign, working with schools, sports clubs and Universities
2. Creation of new RSF owned community fundraising events/activities/products
3. Managing RSF third party events-London Marathon, Westminster Mile, professional athlete testimonials, galas and dinners
4. Work closely with the Ruth Strauss Foundation School Programme Lead to maximise schools community fundraising

Key Responsibilities:

• Develop and deliver the Foundations community fundraising strategy and community fundraising activities and campaigns
• Develop and implement a varied portfolio of events and community fundraising activities to meet agreed objectives, all of which reflect the spirit of the Ruth Strauss Foundation
• Ensure, with the wider Fundraising team, we meaningfully engage different communities with RSF
• Ensure relevant processes and policies are in place to deliver a successful, profitable community fundraising programme
• Oversee the management of fundraising systems, processes, and platforms in order to create the best possible experience for donors and participants
• Develop a robust supporter journey for community fundraisers which leaves them with an excellent supporter experience and generates a lifelong relationship with RSF

To achieve these objectives the post holder will be expected to:

• Plan, budget, attend and coordinate an annual community fundraising and events calendar with set objectives, budgets and KPIs for each activity
• Regularly review the performance of fundraising activities/events and products, make recommendations for improvement, and support decision-making regarding fit of new opportunities for the foundation
• Project Manage the delivery of the community fundraising programme at RSF, leading on activity working group meetings, coordinating with key stakeholders to ensure campaigns, activities and events are managed efficiently
• Work closely with the schools lead and school manager to grow our schools fundraising programme – working collaboratively so the training programme objectives are also met
• Develop a long-term growth strategy for Turn Cricket Red – focused on maximising current opportunities as well as diversifying to increase our reach
• Deliver high value supporter stewardship to increase lifetime value and impact of their fundraising
• Build and maintain a variety of community relationships across varying stakeholders and seniority, ensuring opportunities for growth are maximised
• Alongside the team, co-ordinate event/activity logistics including but not limited to sales, bookings and liaison with supporters and suppliers, material production, promotion, set up, and delivery
• Oversee relationship with key providers of event fundraising mechanisms such as online donation platforms, auction platforms and text to donate services
• Work with colleagues to ensure all events are adequately supported with staff, volunteers and hosts, and that all stakeholders receive appropriate training/ briefing and post event debriefs
• Work with the Head of MarComms and Digital to produce engaging fundraising collateral and information for event and community supporters including pre and post event communications/marketing collateral, working with external production companies where required
• Ensure all events and activities are compliant with fundraising code of conduct, GDPR and other event processes/policies
• Oversee the use of the CRM system to ensure data is recorded in compliance to Data Protection and GDPR and maximises output for supporter journeys
• Use sector trends and audience analysis to direct strategy and ensure that RSF remains innovative and at the forefront of Community fundraising

This Job Description reflects the duties of the post as they exist at this time and may be subject to changes based on the needs of the Fundraising Department. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

What we are looking for:

• Experience of designing and delivering successful Community fundraising events and activities
• Excellent organisational and administrative skills including budget and project management
• Ability to build excellent relationships especially with supporters, partners, ambassadors and suppliers
• Strong team player and project leadership, ensuring clear and regular communication with the RSF team and stakeholders as appropriate
• Ability to keep calm under pressure and maintain a clear head, anticipating risks and problems
• A willingness to adapt and be flexible. There are often new projects, changing priorities, and new processes that you will need to embrace
• Ability to undertake travel, including overnight stays where necessary
• Competent user of Word, Excel, PowerPoint, and experience of CRM systems

Desirable

• Experience delivering nationwide community campaigns
• Competent user of client / supporter databases

How to apply:

We are committed to being an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We welcome applications that help us in our mission to be a place where you can be yourself and thrive.

Please share your CV and a covering letter that is no longer than 2 sides of A4.

Interviews will be planned as applications come in. Application process may close early.

If you have any queries on this role, please get in touch.

We take your privacy very seriously and promise to keep your details safe. Check ourApplicant Privacy Policy to find out more.

About the Ruth Strauss Foundation

In early 2018, Ruth Strauss, the wife of Sir Andrew Strauss the former England cricket captain, was diagnosed with an incurable lung cancer that affects non-smokers. Ruth died on December 29th 2018; she was 46 years old and mother to two children, then aged 10 and 13.

In her memory, Sir Andrew has launched The Ruth Strauss Foundation to:

• Provide professional emotional support for families when a child is facing the death of a parent
• Facilitate collaboration and influence research in the fight against non-smoking lung cancers

Community Based/Home Working – Yorkshire & Durham

Permanent, Full Time

Circa £30,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process.

The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.

This is a community-based position working from home but covering the Yorkshire and Durham areas, ideally based in the York area. The candidate must have their own vehicle for use of traveling around the regions. Occasional travel to London will be required. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Monday 12th May 2025, 5.00pm. Interviews will be held on Tuesday 27th May 2025.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Overall Purpose

To work and lead on setting clear standards for high quality gathering, recording, monitoring and use of data collected via our grant’s programmes and initiative, accessing this data to inform donor grant reports, infographic data sharing, donor reports and network reporting in an accurate and transparent way. Reporting to the Head of Impact you will be technically proficient in monitoring data use of the CRM systems. You will also work directly with the Senior Leadership team on initiatives requiring evidence of impact and return on investment. The Data Officer will work closely with colleagues across the Foundation contributing to the delivery of the Foundation’s Strategic Plan, vision, and values.

Responsibilities

To lead on the accurate recording, management, and accessibility of data gathered through the Foundations programmes and initiatives via our Salesforce CRM system and future platforms, including potential Social Value and Social Return on Investment models.

Support the grants team in recording and maintaining accurate data, ensuring records are complete, up-to-date, and compliant. Conduct routine system checks and regular data cleansing as required.

Support monitoring received from grantees, helping extract key data and learning, checked by Head of Impact.

Provide support to Head of Impact with Salesforce CRM training to internal teams to enhance data usage and impact measurement.

Performance Management

Collect, analyse, and present relevant data on a quarterly basis to support donor reporting.

Produce data driven reports aligned with the Donor Care Plan, ensuring accuracy in evaluation, impact measurement, and End of Grant reporting (quality checked by Head of Impact).

Develop and submit annual data reports for platforms such as 360 Giving, FREA (Funders for Race Equalities Alliance), IVAR and other partnership platforms aligned to BLCF work including UK Community Foundation Quality Assurance.

Provide insights and key learnings that demonstrate the effectiveness of grantmaking, inform strategic decisions, and highlight return on investment.
 

Relationship Management

Regularly connect and engage with wider Community Foundation network to ensure BLCF’s data systems remain fit for purpose and aligned with sector best practices.

Participate in cross-foundation learning initiatives to stay updated on trends in data-driven grantmaking and impact measurement.

Work with the Head of Business Development to provide insights from donor trends and grant impact data, supporting fundraising and partnership strategies.

Representing the Organisation

Maintain a strong understanding of community and charity sector issues to inform BLCF’s data strategy and grantmaking approach. Ensure relevant insights are shared across the team.

Develop and maintain an appropriate network of contacts within the grantmaking sector across BLCF’s geographic reach.

Serve as a BLCF ambassador, promoting the Foundations values and impact through data storytelling and sector engagement.

Be an ambassador for the work of the Foundation by demonstrating its values in the delivery of its work.

Skills, Knowledge and Experience

Essential:

• Some demonstrable experience in managing data systems and CRMs to ensure accurate data is recorded and record maintain for reporting purposes.
• Some understanding of the wider voluntary and charity sector.
• Excellent personnel skills and able to work effectively within a small team providing support across a width of areas.
• A self-starter, able to act on own initiative and to organise, plan and prioritise own workload to meet deadlines.
• Ability to work effectively under pressure and to demonstrate a professional approach in a range situation.
• Fully computer literate including Word, Excel, Power Point and use of databases, CRM and SROI models or similar.
• Able to demonstrate how diversity, equality and inclusion (DEI) can be made integral to their work and service delivery.
• Committed to customer care and the provision of high-quality services
• Detail-oriented
• Punctual.
• Committed to learning and development.
• Ambitious, energetic and with an outward focus.
• Highly motivated, with an enthusiasm and determination to build the resources available and needed to support community needs across Bedfordshire.
• Creative and flexible in outlook.
• Strong commitment to the values of the Community Foundation.

Desirable:

• Some prior experience of grant-making or similar work.

• Track record of analysing and presenting data to inform decision-making and improve processes.

• Some previous experience of developing reports and insights for funders, donors, or key stakeholders.

• Research and data analysis; ability to process information accurately and write succinct reports. 

• People with lived experience / professional experience of support for minoritised communities are particularly encouraged to apply. 

• Understanding of need in the Bedfordshire County.

• Familiarity with legal and financial requirements for charities, community groups and social enterprises.

• Statutory sector experience such as; commissioning / procurement, police, health, etc.

• Proficient in use of Salesforce or similar CRM. 

• Some knowledge and understanding of equality issues and legislation relating to the charity sector. 

• Current driving licence and access to a vehicle.

Lia's Wings are looking to appoint a Fundraising Manager into a brand new role, at an incredibly exciting time for the charity. As the only aeroplane ambulance charity for children in the UK, we are experiencing a period of phenomenal growth, with incredible opportunities and potential for fundraising. 

Being responsible for the management and delivery of our challenge events, special events and community fundraising activities, this role will involve working with some of our most committed supporters on a series of engaging (and fun) events that are continuing to grow year on year. The Fundriasing Manager will also be expected to support our corporate partners, and engage with our Family Fundraising efforts, giving them the opportunity to meet, and work with our incredible beneficiaries first-hand. 

A hybrid role: this post will be mostly remote but will involve travelling to regular (fortnightly) team meetings in central London (Zone 1), or, our operating base at Biggin Hill Airport, and, to manage events across the UK throughout the year. 

The perfect candidate for this role will have experience of managing various types of fundraising events, but first and foremost, we are looking for a consummate fundraiser who is passionate about stewarding fundraisers. We are looking for a fundraiser who can think outside the box, solve problems, and support supporters, donors and fundraisers of all levels, to ensure we maximise every opportunity we receive. 

Reporting to the Head of Fundraising, this role will be integral to the growth of Lia's Wings, and is a fantastic opportunity for someone looking for a role at a small charity, where their efforts will make a real difference.

Over the last year we have had more people than ever before hoping to fundraise for Lia’s Wings, which has given rise to some fantastic new events being created (led by the charity), alongside several wonderful community-led partnerships with schools and social clubs around the UK.

Every year we also have a great uptake in classic charity challenges taking place both in the UK, and overseas, including the London Landmarks and Royal Parks Half Marathon, and the Berlin and Chicago Marathons. We have also had great success delivering our own, bespoke charity challenges, which we hope will continue into the future. For 2025, we are due to complete the second instalment of an annual Lia’s Wings Overseas Cycle Challenge, a Shark dive, Skydive and three peaks challenges, amongst many others, which this role would be expected to lead on, and develop for years to come.

Corporate Partnerships are one of our key income streams, with employees from dozens of companies supporting our events efforts. As well as managing these events, there would be a certain level of devolved account management with these partners, with the post holder becoming the primary point of contact for those firms.

We also have a growing network of community groups – including schools and social groups – who want to support Lia’s Wings as a partner charity. It is an area we would love to expand, with this role being crucial to the ongoing development of these areas.

And finally: for the past two years we have we also hosted a seasonal thank you party each Christmas (our “Jingle and Mingle”) which we hope will be another fantastic opportunity that can be developed by the right person in this role, as a real jewel in the crown of our events portfolio.

Key Responsibilities

• To manage our Challenge, Community, and Special Event fundraising streams, to achieve set targets.
• To grow income sustainably from our existing portfolio of events, ensuring continued high performance, engagement, and participation.
• To design, develop, and deliver new events that are suitable for our primary supporter audiences, alongside the Head of Fundraising.
• To effectively steward fundraisers to ensure an excellent supporter experience (resulting in positive fundraising performance, and repeat year on year participation), including appropriate thanking and recognition, reporting, and feedback on outcomes of events.
• To assume account management responsibility for smaller corporate and community partnerships (primarily engaged with the charity through events fundraising)
• To ensure a strong (in-person) team and volunteer presence at events.
• To support the Head of Fundraising on the delivery of our Corporate and Community Partnerships.
• To support our Family Support Team with the delivery of our Family Fundraising programme
• To build strong relationships with existing and potential stake holders, including event committees, and Trustees of the charity.
• To proactively manage event income and expenditure budgets, monitoring and reporting to the Head of Fundraising to support forecasting and budgeting processes, including monthly reconciliation.
• To manage all stock, consumables and promotional items related to these areas of fundraising.
• To maintain comprehensive recording-keeping relating to these areas of fundraising with existing tools including our CRM system, Salesforce.
• To attend fortnightly team meetings (in person) in London, and to attend other compulsory training days or events as required
• To support the Head of Engagement in preparing digital assets, including news pieces, photography, videography, and fundraiser case studies for our website and social media
• To ensure all practices meet statutory legislation requirements including the Data Protection Act, and Fundraising Code of Practice.
• To undertake any other duties appropriate to the post that by be required by the Head of Fundraising, including supporting the fundraising team with other in-person events throughout the year as they arise.
• At all times, to act as a role model, representing the vision and values of Lia’s Wings. 

This will be a fast-paced role, and no two days may be the same, but, you will be able to go home every day knowing that you have changed, and saved the lives of children across the UK!

The charity requests no contact from recruitment agents at this time. 

About the role:

The finance assistant is part of the Finance and Resources function and reports to the Head of Finance. The role has responsibility for ensuring all accounts receivable and payable transactions are processed, recorded and completed. This is a key role for the Finance function to ensure organisational decision making is robust.

Purpose of the role:

Supporting the Head of Finance to ensure the organisation’s finances are accurate, compliant and up to date with responsibility for processing financial transactions. This includes maintaining financial records, preparing reports, ensuring the integrity of the finance system and managing customer accounts. The role also has responsibility for a broad range of financial administrative tasks and works collaboratively with a range of stakeholders providing financial support, advice and solutions.

Overview

Working with partners is a crucial part of our strategy to improve outcomes from sepsis.

As UK Sepsis Trust’s Corporate Engagement Lead, you’ll play a pivotal role in driving our fundraising efforts by cultivating and managing relationships with corporate partners. Working closely with the Head of Partnerships, Fundraising and Events colleagues, your primary responsibility will be to secure financial support from businesses and other organisations through various income-generating initiatives and collaborations.

If you’re a creative, energetic individual with excellent communication, account management and negotiation skills, with at least two years’ previous experience in a similar role, we’d love to hear from you.

Key Responsibilities

Corporate Partnership Development

· Identify and research potential corporate partners aligned with the mission and values of the charity.

· Develop and implement plans to cultivate relationships with new and existing corporate decision-makers.

· Present compelling proposals and tailored fundraising opportunities to corporate prospects.

Fundraising Initiatives

· Plan and execute fundraising campaigns and events tailored to corporate donors.

· Collaborate with colleagues to create promotional materials and collateral for corporate fundraising activities.

· Coordinate sponsorship opportunities and recognition for corporate donors.

Donor Stewardship

· Provide excellent stewardship to existing corporate donors, ensuring ongoing engagement and satisfaction.

· Regularly communicate impact reports and updates to corporate partners to demonstrate the value of their support.

· Organise corporate engagement activities such as site visits, volunteer opportunities, and networking events.

Revenue Generation

· Set ambitious fundraising targets and work with colleagues to develop plans to achieve them.

· Track and report on fundraising progress, providing regular updates to colleagues.

· Explore innovative fundraising ideas and opportunities to diversify revenue streams from corporate donors.

Relationship Management

· Cultivate strong, long-term relationships with corporate partners, serving as the primary point of contact for fundraising-related inquiries.

· Maintain accurate records of all corporate interactions and donations on the CRM system.

Experience/ qualifications

· At least 2 years’ experience in corporate fundraising or business development, preferably in the nonprofit sector.

· Strong networking and relationship-building skills with the ability to engage corporate stakeholders at all levels.

· Excellent written and verbal communication skills, with the ability to articulate the charity's mission and impact effectively.

· Results-oriented with a track record of meeting or exceeding fundraising targets.

· Highly organised with the ability to manage multiple projects simultaneously and work effectively under pressure.

· Proficiency in Microsoft Office and CRM systems.

Additional Information

· This is a full-time position based at home with occasional travel to London and to meet colleagues, partners or attend events across the UK.

· Competitive salary and benefits package, including opportunities for professional development and growth within the organisation.