Group Financial Controller Jobs in Derby, Leicestershire

Group Finance Director

This exciting international charity are seeking a qualified accountant with charity experience to join as their Group Finance Director.

Position: Group Finance Director

Location: UK-based Remote – will require international travel

Contract: Permanent

Hours: Full-time

Salary: up to £80,000 depending on experience

Closing Date: Tuesday 22nd April 2025 (applications will not be reviewed until the closing date has passed)

About the Role

This is an exciting time to join this international charity, as we expand operations and implement best financial practices. The role presents an opportunity to lead, mentor, and drive financial excellence in a dynamic international setting. As Group Finance Director, you will be a key member of the Senior Management Team (SMT), ensuring financial strategy, governance, and compliance align with the organisation’s mission.

The role requires strong leadership, financial expertise, and the ability to manage a dispersed finance team while navigating the complexities of both charity and commercial financial management across different jurisdictions. International travel will be required to work with in-country teams.

Key Responsibilities:

• Lead the organisation’s financial strategy and vision, contributing to strategic decision-making at the senior level.
• Oversee financial reporting and compliance, ensuring adherence to UK Charities SORP FRS 102 and international financial regulations.
• Develop and implement financial systems, controls, and processes across multiple global entities.
• Manage annual budgeting, financial forecasting, and cash flow management.
• Ensure compliance with donor reporting requirements and programme budgets.
• Prepare group consolidated reports, including balance sheets, donor spend tracking, and statutory accounts.
• Lead the audit process and ensure strong financial governance across the organisation.
• Work closely with country finance teams in a matrix structure, to build capacity and ensure best practices.
• Identify financial risks and implement strategies for risk management.
• Support grant and funding management, ensuring compliance with donor requirements.

About You

We are looking for a strategic, hands-on leader who can balance big-picture financial planning with the operational needs of a growing international charity. You should have excellent financial acumen, strong leadership skills, and the ability to manage finances in a complex, multi-currency, multi-entity environment.

Key Skills & Experience:

• Qualified accountant (CCAB, CIMA, ACCA, or ACA) with extensive post-qualification experience.
• Proven finance leadership experience in a complex international organisation, ideally in the INGO sector.
• Experience managing multi-entity, multi-currency financial operations.
• Strong technical accounting knowledge, including UK Charity SORP FRS 102.
• Experience with donor reporting, grant management, and compliance.
• Demonstrated success in leading and developing dispersed international finance teams.
• Experience with financial systems implementation and process improvement.
• Strong interpersonal and communication skills, with the ability to influence at all levels.

Desirable:

• Experience working in one of the organisation’s key regions (Afghanistan, Myanmar, Saudi Arabia, the Levant).
• Experience leading finance teams remotely.

Please submit your CV and a covering letter outlining your interest in the role and how you meet the criteria, in a single document.

About the Organisation

The employer is a British charity that was founded in 2006. We believe artisanal heritage matters and has the power to transform lives. We support artisans to thrive and revitalise traditions in regions where cultural heritage is endangered, while connecting people through heritage.

A fast-growing organisation with offices in Afghanistan, Myanmar, Saudi Arabia, and the Levant, we employ over 400 international and local staff worldwide. Our work spans cultural heritage, economic development, and education.

Other roles you may have experience in could include: Group Financial Controller, Finance Director, International Finance Director, Director of Finance, Chief Finance Officer, Senior Finance Manager, Head of Finance, Chartered Accountant, ACCA, ACA, CIMA, CFO, NGO Finance Lead, Etc…

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About the role

We are looking for an exceptional candidate to join our financial services team who will support SEA in its mission to raise awareness of economic abuse and transform responses to it, within the financial services sector. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements to support them, as well as having a thorough understanding of industry rules and best practice. You will combine this with SEA’s expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses to victim-survivors.

About you

You will have previous experience of working in financial services, focusing on vulnerable customer strategy, policy, customer experience, or customer risk. You have an understanding of financial services products and services, and are able to provide advice and support on complex issues, such as safeguarding, risk and compliance.

You have experience engaging with and influencing senior stakeholders, managing client relationships and/or delivering consultancy. Your strong analytical skills will identify gaps and opportunities for improvement in firms' processes.

Your knowledge and insight will support SEA’s broader industry policy influencing.

About SEA

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. Our vision is a world in which all women and girls are economically equal and live their lives free from abuse and exploitation. Economic abuse is a form of coercive and controlling behaviour. 4.1 million UK women experienced economic abuse from a current or former partner in the last year. Not only does it limit their choices and ability to access safety, but it has an ongoing impact. It damages future dreams and aspirations, and, in some cases, it takes lives.

What we offer

• 25 days annual leave, plus 5 Wellbeing Days and Statutory Bank Holidays 
• Home working
• Flexible working
• 5% Employer Pension Contribution 
• Reflective practice
• Health Cash Plan, including Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team 

To apply

Apply via our website.

• Closing date for applications: 11.59pm 20 April 2025 (extended from original deadline of 6 April)
• Task: Longlisted candidates will be asked to complete a task to assist with further evaluation. This will be a home-based task, at a time of your choosing, 26 - 27 April 2025
• Interviews: Interviews will take place, via Teams, 13 - 15 May 2025

We are looking for a highly motivated and inspiring Director, to provide strategic and operational leadership of our independent adoption support charity. 

Working as part of a small yet mighty staff team, you will work collaboratively with the Board of Trustees, Committees, Volunteers, Working Groups and other Stakeholders to lead significant growth across a variety of programmes, infrastructure and fundraising opportunities. 

You will bring an entrepreneurial approach to growth, seeking new opportunities and forging new strategic partnerships to support agile growth both nationally and regionally, whilst also nurturing our existing deeply committed volunteers and members.  As an empathetic leader, you will show understanding and commitment to the needs of adopters and prospective adopters and their families and how WAF services can most effectively address these needs.

Key responsibilities include: 

• Steering Strategic Development & Organisational Leadership

• Managing Financial & Budget Controls

• Leading on Fundraising & Strategic Partnerships 

• Overseeing Monitoring and Impact

• Contributing to Communications 

• Championing our Advocacy efforts

• Collaborating with our Board and Committees

• Empowering our Team

Person Specification 

Essential 

• Experience of developing and nurturing partnerships with statutory, voluntary

• and private sector organisations (E)

• Track record in identifying and securing new funding streams, these could include: earned income, corporate giving, individual giving, crowd funding and value in kind (E)

• Experience of bid writing for trust & foundations / fundraising applications (E)

• Experience of budget setting and budget control (E)

• Experience of managing staff and volunteers (E)
   

Desirable 

• Experience of working within a co-produced or beneficiary-led service (D)

• Experience of working with a Board of Trustees (D)

• Understanding of the current issues affecting adopters and prospective adopters (D)

About We Are Family 

We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We are the leading peer support community for adopters  across Greater London and the Home Counties, and offer digital-membership nationally; we have ambitions to scale our in-person services provision significantly over the coming years. 

You can find out more about us here.
 

To Apply 

If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, we would love to hear from you! 

Please read our full application pack via our website

Deadline to apply: Thursday 24th April 10am
Start Date: ASAP

Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised. 

One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome applicants from Black, Asian and minority ethnic backgrounds to ensure that the organisation can benefit from this diversity of experience.

As a Finance Manager at Cruse Bereavement Support you will oversee the day-to-day financial transactions made by Cruse Bereavement Support and ensure the accuracy, timeliness, and completeness of all income and expenditure transactions undertaken. You will also assist in implementing the financial control within the team, oversee month-end processes and monthly payroll, and prepare the monthly management accounts and supporting information. This is a unique opportunity to gain experience at a national charity and make a difference.

How to apply
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. The closing date for applications is 25th April 2025. Please be advised that if you do not hear from us by 30 April 2025, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
 Applicants in England and Wales: DBS Code of Practice
 Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Are you our new Global Campaign Lead?

The International Network on Explosive Weapons is an international network of NGOs that calls for immediate action to prevent human suffering from the use of explosive weapons in populated areas.

Do you have experience in institutional governance and staff management? Are you motivated by the prospect of leading an international network of NGOs that work to prevent human suffering from the use of explosive weapons in populated areas? Do you have strong financial, fundraising, and communications skills? Then you might be the candidate that we are looking for!

INEW and the purpose of the network 

INEW members engage in research, policy and advocacy to promote greater understanding of the issues that arise from the use of explosive weapons in populated areas, and concrete steps that can be taken to address it. INEW member organisations develop partnerships calling for improved government policy and operational practice at a national level, and work together to develop stronger standards internationally. This includes efforts to advance universalisation and implementation of the Political Declaration on Strengthening the Protection of Civilians from the Humanitarian Consequences Arising from the Use of Explosive Weapons in Populated Areas, the first formal international recognition that the use of explosive weapons in populated areas is the leading cause of civilian casualties in armed conflict, and that this must be addressed urgently and directly.

Many INEW member organisations work in countries affected by explosive violence – providing development assistance, documenting the impact of violence, assisting the victims of explosive weapons and clearing landmines, unexploded ordnance and improvised explosive devices. See our current members.

Requirements:

• Minimum 7 years of relevant working experience. Such as working with coordination, institutional governance or administration, diplomacy, international policy and law, or campaigning. 

• Excellent organisation skills and detail oriented.

• Ability to work in a multicultural environment and to liaise and communicate effectively with a variety of stakeholders including civil society, international organisations and state representatives is essential.

• Excellent time management, forward planning, and prioritisation skills, with the ability to work under pressure and to deadlines.

• Excellent verbal and written communication skills in English (must be fluent). Other language skills, especially French and Spanish, are a significant benefit.

• Ability to work independently and in a self-directed manner to manage multiple time-sensitive priorities.

• Flexibility and adaptability to shifting priorities, changing circumstances and new tasks. 

• As a person, you identify with the competencies of institutional governance  and strategic advocacy. This role will require staff management and guiding the wider INEW network.

Responsibilities:

Leadership and Coordination

• Collaborate and work closely with the INEW Steering Committee and sub-committees. 

• Facilitate network meetings, promotion of positive working relations amongst the INEW members, staff and the wider INEW network.

• Develop coalition strategies and action plans and facilitate communication within the INEW network. 

• Manage INEW programme of activities (calendar of global events and INEW’s engagement in those.

• Develop INEW’s multi-year strategic plans to guide the network in setting its objectives, with staff and membership input and INEW Steering Committee approval;

• Lead the implementation of strategy, including through the development of advocacy and communication work plans.

• Ensure INEW produces high quality and relevant written content including advocacy briefs.

Lobbying and advocacy

• Represent INEW (as appropriate) in the media, at conferences and in other fora.

• Implement strategic advocacy (keeping issues high on agenda).

• Effective lobbying of governments, UN agencies and international organisations.

Staff management

• Ensure that the staff has sufficient guidance and professional advice on matters to fulfil their responsibilities.

• Lead, manage and support employees to maximise their potential and personal contributions.

• Build effective working relationships with members of the Steering Committee and subcommittees, and lead and ensure effective liaison between INEW / Explosive weapons monitor staff team and the Steering Committee, including regular convening of staff meetings and reports to Steering Committee as required.

• Provide direction and support to all staff in the development and implementation of work plans.

Financial management and donor liaison

• Develop a funding strategy to ensure income is maintained, and that the donor base and levels of support for core costs and projects increases.

• Establish and maintain positive relations with donors, including governments and private foundations.

• Ensure that INEW complies with all legal and financial regulations.

• Ensure that funding proposals and budgets are produced and submitted.

• Ensure expenditure is controlled in line with budgets and that risks are identified and managed.

• Effective management of donor contracts, oversight of grant cycles to ensure timely preparation and submission of reports and proposals.

• Write funding proposals.

Location: Flexible location/work from home, with a preference for Europe because frequent travel to Geneva is required.

Travel: This post will require some travel (monthly), but most work will be remote. INEW will cover travel costs. 

What we offer: Based on experience and education, remuneration is around £60,000 -  £65,000 per year. Competitive benefits and leave policy. 

About the recruitment process:

Article 36

Article 36 is the current coordinating organisation for International Network on Explosive Weapons (INEW) and the Explosive Weapons Monitor, working to prevent human suffering from the use of explosive weapons in populated areas. 

Article 36 is a specialist non-profit organisation, focused on reducing harm from weapons. A small and effective team, we work together with civil society partners and governments to develop new policies and legal standards to prevent civilian harm from existing and emerging weapons.

The application deadline is Friday 11 April 2025.

The starting date is to be determined, but desired starting date is not later than 1. August 2025.

We encourage all qualified candidates to apply.

Weapons and armed violence often disproportionately affect marginalised groups who continue to be under-represented in international policymaking; these groups include black people and other people of colour, women, LGBTQ+ people, people with disabilities and people of different faiths and beliefs. Consequently, we are committed to diversifying our team and strongly encourage applications from people who can bring new and different ideas and perspectives to our work.

We look forward to hearing from you!

Are you motivated by the chance to help communities and businesses make a real difference through fundraising?

We're looking for a Relationship Fundraiser to engage with individuals, local businesses, and community groups, providing expert guidance and support to maximise their fundraising impact.

This is a home-based role with regional travel requirements across Herefordshire, Worcestershire, Warwickshire and West Midlands. This role offers the opportunity to deliver impactful results while supporting a valued cause.

Key Responsibilities:

In this role, you will focus on providing advice, guidance and stewardship to individuals, creating strong relationships and delivering exceptional support to maximise fundraising efforts.

• Building strong relationships with fundraisers, offering tailored advice and encouragement to help them achieve their goals.
• Developing and delivering successful community and business fundraising events, ensuring positive experiences and maximising income.
• Supporting voluntary fundraisers and businesses through in-person meetings, phone calls, and emails.
• Collaborating with local branches and groups to increase fundraising income through events, trust applications, and business partnerships.
• Representing the organisation at events, delivering presentations, and engaging with local media.
• Ensuring all fundraising activities adhere to best practices, legal guidelines, and organisational policies.
• Managing fundraising records in the CRM system for smooth and effective relationship management.
• Working closely with the Regional Delivery Team to align with broader strategic objectives.

About You:

You'll bring a positive attitude and experience in fundraising or relationship management to this rewarding role.

• Proven experience in community fundraising or relationship management.
• A natural ability to inspire, coach, and motivate others.
• Strong communication skills with the ability to engage and connect with a wide range of people.
• Experience using CRM databases and a good understanding of GDPR regulations.
• High attention to detail in event management, reporting, and supporter care.
• Resilience, flexibility, and the ability to adapt to changing situations.
• Willingness to work occasional evenings and weekends as required.
• A full, clean driving licence.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.

The full job description is available in the candidate pack.

Salary: £31,600 per annum plus lease car

Hours: 37 hours per week

Location: Home-based with travel requirements across Herefordshire, Worcestershire, Warwickshire and West Midlands.

Contract: Permanent

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in Community Fundraising or Relationship Management.

• Experience of coaching and motivating people.

• CRM database experience and knowledge of GDPR.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you thrive on connecting with people and inspiring them to raise vital funds, apply today!

CEO

We’re looking for a new Chief Executive Officer to lead our vital work, bringing their expertise in data and technology and their passion for nature to drive the NBN Trust forwards.

Position: CEO

Salary: £65,575 – £68,854 depending on experience. 

Location: Fully remote, working from home, with some travel. 

Contract: Permanent. 

Hours: 35 hours per week.  Flexibility regarding working pattern. 

Closing date: 9am, Friday 11 April 2025 

Interviews: 1st round, week commencing w/c 28 April. 2nd round, week commencing 5 May. 

The NBN Trust is a nature charity with a difference. Our mission is making data work for nature. The UK is one of the most nature-depleted countries on Earth and, if we’re to stand any hope of fixing it, we’re going to need data. Lots of data. “What gets measured gets done”, as the saying goes. We need to understand what we’ve lost and what remains. We need to set targets for nature’s recovery. And we need to measure success as nature turns the corner and starts to make a comeback.

That’s where the NBN Trust comes in. We support the entire UK conservation movement by providing public access to the wildlife data that’s needed to make good decisions for nature. We’re a conservation charity, tech charity and people charity rolled into one – a unique combination!

You’ll be responsible for: 

· Driving the delivery of our strategy and vision of making data work for nature.

· Developing and maintaining excellent relationships with our partners, funders and stakeholders.

· Overseeing the day-to-day management of the NBN Trust, ensuring financial sustainability, staff performance and wellbeing, and good governance.

We’re looking for someone with a data or digital background, with a track record of overseeing the delivery a high-quality user experience through digital products and commercialising data or digital services. Passion for nature conservation is essential, as well as a desire to engage with the many natural history specialists who contribute data to the NBN Atlas. We’re looking for an ambitious individual with an agile, entrepreneurial mind-set, who can drive income generation and growth.

The ideal candidate understands what an excellent data platform looks like and how to continually evolve this to keep up with trends and developments. Attention to detail and ability to horizon-scan is key in overseeing the Trust’s projects and key work streams and ensuring good governance. The NBN Trust is a small team, with a big responsibility, undergoing a period of change, and your role will be to steer the staff through this change and deliver the NBN Trust’s strategy.

We’re a 100% remote-working charity, so you’ll need to be comfortable and effective working from home. The whole team meets up four times a year for in-person team meetings (in London and other locations around the UK).  The post holder may be required to work occasional weekends and evenings. 

Applicants must reside in the UK and be eligible to work in the UK. 

We’re an equal opportunities and Living Wage employer. We welcome all applicants, and we’re striving to create an inclusive and diverse team. If you’re interested in joining us, please read the Job Pack – and get in touch if there’s anything you’d like to ask.   

When applying, if possible, please also complete and return the EDI Recruitment Questionnaire.  This is not mandatory but will ensure we can gather information across a range of questions such as ethnicity, religion, working background, etc. to monitor the diversity of applicants.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Call for expression of interest 

Gender Synthesis Review Consultant 

Location: UK, remote

Fee: To be negotiated

About the role

Following an external and independent gender synthesis review in 2020, Sightsavers’ Monitoring, Evaluation and Learning (MEL) team is commissioning a second synthesis review on gender equality.

The objectives of this exercise are:

1. To understand what has changed in relation to gender equality in Sightsavers programme planning and implementation since the last gender synthesis in 2020

1. To identify achievements, challenges and gaps in relation to improving gender equality throughout the project cycle

1. To explore the link between strategic direction and implementation, and to identify areas that require strengthening

1. To generate a set of learnings and recommendations that can be applied to our programmatic processes and approaches (design, implementation, SBC, MEL), and further inform our strategic thinking and advocacy plans

The purpose of the review

• To assess the progress that Sightsavers has made in gender mainstreaming (in terms of both process and outcomes), following the previous review in 2020.  How far have we progressed on the recommendations and what more needs to be done.  What progress has been made towards achieving equality or equity for women in our programmes.

• To capture and collate operational learning in a form that is useful to Sightsavers, enabling us to review achievements and challenges (i.e. what works, in which contexts and why, and what is inhibiting progress on gender mainstreaming).

• To identify discussion points and key learning about the organisation’s strategic approach to gender inclusion to make recommendations, where appropriate, on areas that could be strengthened. 

Deliverables

• Write a short inception report in English, covering approach, methods and sources to be used (to include an evaluation matrix). This will be finalised after review by Sightsavers.

• Final report in English, edited after at least two rounds of comments from Sightsavers internal review team, to include an Executive Summary which can be used as a standalone item.

• Short summary document/s or infographic7 covering the key points and recommendations for the main audience groups. 

• Presentation and participation in an internal Sightsavers webinar to share and discuss the gender synthesis findings and recommendations.

About you/your team

Sightsavers welcomes proposals from individual consultants or small teams interested in undertaking this synthesis review. The expected skills and experience include:

• Considerable expertise in gender and particularly, women and girls with disabilities in a developing country context.

• Relevant experience of conducting synthesis reviews of a similar scope/nature. 

• Significant familiarity with the programme themes and contexts in which Sightsavers works.

• Good knowledge and understanding of current gender concepts, trends and discourse in the development context.

• Creative approach to presentation of review findings for key audiences.

• High standard of written and spoken English in appropriate styles for key audiences.

• Sufficient understanding of accessible document design to comply with Sightsavers’ guidance on this (guidance and a briefing will be provided during induction).

This is a highly varied and involved consultancy position and the above is not an exhaustive list of deliverables or required professional skills. Please see the full Terms of Reference (ToR) for full details.

Next Steps

To apply for this exciting opportunity, please submit the below:

• Your CV/all team members CVs 
• Complete the online Expression of Interest (EOI) form 
• Download, complete, and submit in an attachment the Planning schedule 
• Submit examples of similar work you have completed.

Your application will be considered across all of these documents, if you are not able to attach and complete the requested, this may go against your application.

Applications should outline the proposed approach in the Expression of Interest form and indicate how the chosen methodology and analysis will draw out key lessons and emerging themes.

We anticipate that remote interviews will take place during the week commencing 5 May 2025, and the evaluation process will include a one stage interview.

Closing date: 13 April 2025

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

Job Title: Service Manager

Location: Derby
Salary: £39,444 per annum
Contract type: Full time, Permanent

Hours: 37.5 hours per week with a requirement to particiapte in the out of hours on-call on a rota basis

We are recruiting for a Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. 

The post holder will provide line management and high-quality support to the direct reports in line with Refuge’s policies and procedures. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. 

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.

As part of this role, you will be required to participate in an out-of-hours on call rota. Please note that this is an on-site role. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 12 May 2025

Interview Date: 19 and 20 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Are you experienced in Microsoft Dynamics 365 and looking for an opportunity to shape and deliver a vital CRM system?

We are looking for an experienced CRM Product Manager to drive the development and implementation of our new Microsoft Dynamics 365 CRM system at the Motor Neurone Disease (MND) Association. Working closely with teams across the organisation, you will ensure the system is effective, easy to use and enables our teams to give a great experience to everyone of our supporters.

Key Responsibilities:

This is a brand-new role where you will be responsible for leading the ongoing development and continuous improvement of the CRM's strategic direction, ensuring it meets business needs, and managing its development and implementation. Your role will involve:

• Collaborating with key stakeholders to Define and drive the CRM roadmap in alignment with the MND Association strategy and objectives.
• Managing the product backlog and prioritising development needs.
• Acting as a key link between business teams, technology teams, and external partners, ensuring clear documentation, communication and understanding of requirements and expectations.
• Leading the delivery of new CRM functionalities, product enhancements, customisations and integrations.
• Work with Technology teams to support skills development in managing and maintaining CRM Platforms and Power Platforms.
• Making in-house configuration updates to improve usability and workflows.
• Developing reports and dashboards to provide insight into CRM performance.
• Gathering user feedback and making improvements based on data-driven decisions.
• Ensuring compliance with data protection regulations and security standards.
• Managing relationships with external suppliers and service providers.
• Promoting continuous improvement in CRM-related processes.
• Communicating progress and system updates to stakeholders.

About You:

You will have strong expertise in Microsoft Dynamics 365 and experience working with cross-functional teams to implement and optimise CRM systems using product-based methodologies. You should also have:

• Extensive experience as a Product Owner or similar role, with a focus on Microsoft Dynamics 365.
• A proven track record of leading CRM development and integrations, including data migrations and APIs.
• Strong stakeholder management skills, with the ability to engage and influence teams at all levels.
• A deep understanding of CRM best practices, user experience design, and data management.
• Experience working in agile environments.
• Excellent problem-solving skills and attention to detail.
• The ability to lead discussions, bring teams together, and drive progress.
• It would be advantageous to have knowledge of the charity sector and experience supporting donor engagement and service delivery.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Location and Flexibility: This role can be office-based or remote with the expectation to travel to our Northampton office 2 days per month on average, with occasional travel to our London office or our partner's office. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Extensive experience as a Product Owner or similar role, with a strong focus on Microsoft Dynamics 365 and related Power Platform technologies.

• Proven track record of delivering CRM continuous improvement and best practice, ideally within the not-for-profit sector.

• Deep understanding of CRM best practices, user experience design, and data management.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Are you looking for a role where you can shape the future of business systems and processes? Do you enjoy working with teams to improve ways of working and support digital transformation?

As a Business Analyst, you will work closely with stakeholders across the Motor Neurone Disease (MND) Association to review current workflows, identify areas for improvement, and support the transition to modern, cloud-based solutions. You will be instrumental in ensuring that processes align with organisational goals and system capabilities. This brand-new role will focus on supporting our Grants Management team as they transition to new ways of working, supported by an upgrade to our grants management system. This has the potential to transform the delivery of our circa £10m research grant portfolio, a key part of our strategic vision of a world free from Motor Neurone Disease.

Key Responsibilities:

In this role, you will collaborate with teams to improve business processes and support system upgrades. Your key responsibilities will include:

• Conducting process mapping to document existing workflows and identify areas for optimisation.
• Working with stakeholders to refine processes in line with best practices and technology capabilities.
• Engage with teams to understand and document functional and non-functional requirements.
• Facilitating workshops and meetings to review and challenge current ways of working.
• Translating business needs into specifications for technology teams and vendors.
• Supporting the planning and execution of system migrations.
• Assisting with data migration strategies, ensuring data integrity and security.
• Evaluating current business systems and recommending enhancements or replacements.
• Collaborating with teams to ensure a smooth transition to new systems.
• Contributing to training and documentation to ensure successful adoption of new processes.

About You:

An experienced Business Analyst who thrives in a role where you can drive change and improve processes. You are comfortable working independently and managing multiple priorities. You bring:

• Proven experience as a Business Analyst, ideally with exposure to not-for-profit, academic or medical research organisations.
• Strong expertise in process mapping, business process re-engineering, and requirements gathering.
• Experience in system migrations to modern cloud-based platforms.
• Familiarity with Microsoft platforms, such as Dynamics, Power Platform, and Azure DevOps.
• Knowledge of charity systems, particularly grant management and funding processes.
• Understanding of data migration, integration, and system implementation projects.
• Excellent stakeholder engagement, facilitation, and communication skills.
• A proactive approach to creating new processes and working with ambiguity.
• Experience with continuous improvement methodologies, including lean and agile approaches.
• A product-based mindset to streamline and enhance business functions.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role can be office-based or remote with the expectation to travel to our Northampton office 2 days per month on average, with occasional travel to our London office.We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Strong expertise in process mapping, business process re-engineering, and requirements gathering.
• Experience in system migrations to modern cloud-based platforms.
• Experience in the Microsoft suite of platforms, ideally including Dynamics, Power Platforms, Azure Dev Ops

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.