Giving Services Customer Support Jobs in Home Based

Head of Brain Injury Service

Lead a passionate team dedicated to transforming the lives of children and families affected by acquired brain injury. Join us as our Head of Brain Injury Service and make a lasting impact through our inclusive, compassionate and innovative support programme.

The Child Brain Injury Trust was originally set up by a group of medical professionals. The organisation has evolved over the years and is now the leading UK organisation supporting families and professionals affected by childhood acquired brain injury. Working in consultation and collaboration with families and professionals, the charity aims to ensure families can access the support they need, when they need it and to ensure they have the best possible chance of reaching their potential.

As Head of our Brain Injury Service, you will be joining the charity at an exciting time, as we have just launched our new five-year strategy – Elevating families, enriching futures. The strategy is our most exciting yet as we look to increase our reach and embed 4 key areas of support: early intervention (currently we work in  major trauma centres and specialist hospitals across the UK), community inclusion, educational services and virtual support. Although our programme delivery model is not  completely defined and embedded, we have a strong framework and a dedicated team who are eager and committed to our strategic goals. We are developing our service in line with the future needs of families and as such we are looking to appoint an individual who is passionate about childhood acquired brain injury, team development and leadership.  By joining an inclusive, compassionate and forward-thinking team, you will be part of developing and growing our highly regarded charity.

The purpose of this role is to provide overall strategic input, direction, development and operational management for the national brain Injury support service. To lead our whole brain injury service team to achieve the five-year strategy.

As well as exceptional leadership and management skills, you will need to enjoy developing and maintaining relationships with a large range of key stakeholders from the clinical, legal and corporate sectors.

We are looking for a confident and experienced individual who has evidenced previous compassionate leadership experience which will be essential and your values will lead your success.

This is a varied and exciting leadership role for the right individual, where no two days are the same.  If you are adaptable, solution focused and have excellent management and leadership skills then we are keen to hear from you. Thank you for your interest in this position.

Join Our Team as a Marketing & Communications Officer!

Are you passionate about making a difference? Join our dedicated team at Dougie Mac - a successful local hospice in Stoke-on-Trent. We’re seeking a Marketing & Communications Officer who will play a crucial role in enhancing our fundraising engagement and awareness efforts. In this dynamic position, you’ll contribute to a calendar of innovative marketing activities, create compelling content for our social media platforms, and collaborate with team colleagues to ensure our messaging aligns with our core values of compassion, accountability, respect, and excellence.

As part of our team, you’ll not only develop and optimize our marketing content but also build strong relationships across all areas of the hospice, including our charity shops. You’ll have the opportunity to communicate tangible results to stakeholders, helping to ensure our initiatives are adding real value to the organisation. With a generous benefits package—including 35 days of annual leave, a competitive pension scheme, and a hospice-paid healthcare cash plan—you’ll thrive in an environment that values your contributions and supports your professional growth. If you have exceptional communication skills, a creative mindset, and a can-do attitude we would love to hear from you!

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

B1 £24,050.09 to B3 £25,379.21

Review Date

10/11/2024

As the Digital Data Officer reporting into the Digital Data Manager, you will play a crucial role in managing and leveraging data within the Income Generation team. This position involves overseeing the collection, storage and analysis of data to support strategic decisions and improve operational efficiency. The officer ensures data integrity and compliance with relevant regulations, while also identifying opportunities for digital innovation.

Collaborating with various teams, the Digital Data Officer supports, develops and implements data-driven solutions that enhance the charity's impact. Supporting all areas of fundraising but with a specific focus on individual giving and lottery you will produce meaningful information, analysis reports and training that contributes to the effectiveness of St Giles Hospice Fundraising activities.

You will also play an important part in ensuring data input, usage and training on the income generation database is up to date and lead on data extraction. You will ensure all data work is done in line with relevant processes procedures and legislation. A good understanding of data protection and its relation to fundraising and marketing will be key.

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Head of Fundraising

About Wicksteed Park

Wicksteed Park, in Kettering, Northamptonshire, is one of the UK's oldest leisure parks, founded in 1921 by Charles Wicksteed. Managed by the Wicksteed Charitable Trust, it offers over 25 rides, 281 acres of parkland, playgrounds, and walking trails, catering to all ages. The park also hosts events including live entertainment and workshops, with venues available for weddings and parties. Entry to the parkland is free, making it an ideal destination for families and nature lovers to enjoy year-round.

Role Outline

The Head of Fundraising will be instrumental in the instigation, implementation and completion of the Trust’s long term funding strategy. This important role leads on the Trust’s approach to individual giving, legacies, campaigns and community fundraising. The role plays an important part in raising vital unrestricted income and will act as the connection point with our loyal supporters. The role will lead and develop a fundraising team, working closely with the Community and Heritage team and volunteers.

The ideal candidate will be an experienced fundraiser with demonstrable experience at a senior level, with strong communication and relationship building skills. 

This is a full-time position on a temporary contract for an initial period of three years, with potential to become a permanent position.  Wicksteed Park operates a 40-hour working week, primarily based onsite. Consideration will be given to requests for flexible working.

Salary: £48,000 per annum

With thanks to the players, this role is initially funded under the National Lottery Heritage Fund grant: Securing a Sustainable Future for the Home of Children's Play.

We are hiring a Grassroots Development Officer at BVSC on a 2 year contract. Responsible to the Funding and Development Manager, the role of Grassroots Development Officer will be to support the growth and sustainability of small voluntary, community, and social enterprise (VCSE) organisations in Bexley. This role is funded by the VCSE Capacity Building & Infrastructure Fund 2024/2025 through the South East London Integrated Care System (SEL ICS) and aims to enhance the effectiveness of smaller, often informal groups delivering services that are both ‘by and for’ their service users that are crucial in addressing local health and wellbeing needs for the ‘under-served’ but face significant challenges in visibility and support.

The Grassroots Development Officer will be responsible for providing a wide range of organisational development support services and activities to assist grassroots VCSE organisations to develop, thrive and remain sustainable. This role is particularly interested in working with groups who deliver services to young people, the elderly, minority ethnic (global majority) and migrant groups, those with special educational needs and disabilities (SEND), and residents in the north of the borough (areas with high deprivation and a higher proportion of small groups). 
You will be led by the VCSE sector within Bexley to ensure services are accessible, connected, consistent and to a high standard. Development work strives to build the capacity and capabilities of local groups, provide partnership/networking opportunities that enable them to carry out their own objectives effectively and offer high quality services. You will work flexibly and nimbly to provide consistent and seamless support to organisations. You will support across the whole spectrum of charity development, but focus on EDI (Equality, Diversity and Inclusion), governance, funding, safeguarding and developing a holistic training package in a variety of formats suitable for grassroots VCS organisations.

To apply please send us your CV, cover letter & completed 'Applicant Questions' form by 9am Monday 4th November. Please note uncompleted applications will not be considered.Successful applicants will be notified by Thursday 7th November, for interviews the following week on Thursday 14th November.

If you have not heard from us by 7th November, please assume your application was not successful, we are unable to provide feedback on applications which are not shortlisted. 
 

Data Officer

Contract type: Permanent
Location: Stokenchurch
Hours: 37.5 hrs per week
Salary: £25,032 - £28,371 per annum

About us

Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.

Our charity is a place where people care for each other, provide support, and encourage everyone to be their best. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service. All our staff live our values: We care no matter what, we go above and beyond, and We do the right thing for our patients, their families, our supporters and community.

The Role

As a member of the Fundraising Team, the Database Officer will work within our Data Team to assist in the management and development of the fundraising database, championing it as an asset within the organisation and to promote data-driven decision making.  They will use their broad range of technical skills to uphold the highest standards of data integrity whilst constantly looking to improve processes and deliver actionable insights. These insights will enable the fundraising teams to implement audience focused fundraising campaigns that deliver long-term sustainable income, as well as mutually beneficial relationships with our supporters.    

We have achieved significant growth over the last five years, largely through individual giving, legacies, major gifts, and some in memoriam giving. We are keen to make a step change in our voluntary income. This is an exciting time of growth and opportunity at TVAA and we are looking for an enthusiastic person to join our team. This role is essential in ensuring that we have sufficient resources to provide our vital service now and into the future. 

If this sounds like you, and you have the relevant skills and experience then we would love to hear from you.
For a copy of the full job description please visit our website.

Closing Date: 29 November 2024

This post may close early due to high numbers of applications, so you are advised to apply promptly

You may have experience in the following: Data Administrator, Database Officer, CRM Data Specialist, Data Integrity Officer, Supporter Database Administrator, Fundraising Data Coordinator, Charity Database Manager, Information Management Officer, Data Insights Analyst, Supporter Relations Data Officer, Fundraising Systems Officer, Donor Database Specialist, Data Analytics Assistant, Data Compliance Officer, Charity Data Officer, Nonprofit Data Analyst, CRM Administrator, etc.

REF-217 755

Are you a senior leader looking for a move into the charity sector OR already in the sector looking for your next challenge?

If so get in touch with us!

At West Devon CVS, we are looking for a new Chief Officer to provide leadership, direction and overall management of the charity and our friendly team of 12 staff. 

The role of Chief Officer in a VCSE infrastructure support organisation is wide-ranging and requires an agile leader, adept in relationship and people management and multi-tasking as well as being fearless in furthering the aims and objectives of the VCSE sector in West Devon. Someone who is capable of operating at both a strategic and an operational level.

Our Services and Projects

• Leadership and advocacy: We provide leadership in our community, strengthening our sector’s voice and influence on key decision-makers and funders.
• Partnerships and collaborations: We create and nurture opportunities for collaborative working by building networks and partnerships between local organisations and strategic partners so that communities are better equipped to collaborate and work together to develop and deliver projects; to respond in times of crisis; to understand need and develop solutions
• Community Development: Practical support to local voluntary and community organisations so that people and communities become more resilient and able to flourish. We provide training, resources and advice to strengthen the capabilities of local groups, enabling them to develop and strengthen their services.
• Active Citizenship: Active Citizenship and Volunteering is integral to thriving communities. We encourage and nurture volunteering opportunities, so that people can build connections and work together on things they care about, driving positive change locally.
• Health and Wellbeing Projects: Our projects deliver improved health and wellbeing outcomes where they can be supported by services from the not for profit sector.  Current projects are Social Prescribing, Hospital Discharge and HOPE workshop facilitation. Whilst these projects are aimed at individuals it is with the explicit aim of re engaging them with their communities. The understanding of the services required and the ability to support services provide a wrap around service to the groups concerned.

If you enjoy a challenge then this is the role for you. 

CSW is a dedicated team of people working to advance the right of freedom and justice in countries across the world. We are confident in our identity as a Christian human rights organisation that works for freedom of religion or belief for all people, regardless of religion, belief, or non-belief.

The latest internal pulse survey illustrated that CSW is a great place to work: 97% are proud to work for CSW; 97% of staff feel CSW really allows them to make a positive difference, and whilst there is always room for improvement, we couldn’t be prouder of our efforts to curate a healthy culture where every individual is valued and championed.

The Role

This role is all about people – connecting with church leaders and other individuals within church communities, sharing your passion for freedom of religion or belief through sermons, presentations and conversations to inspire others to take action. You’ll be a natural networker and someone entrepreneurial who takes initiative and comes up with your own ideas for how best to reach busy church leaders and congregations. You will be self-motivated and able to work collaboratively.

Key responsibilities (full responsibilities listed in the application pack):

• Proactively source speaking engagements in churches across the UK and fulfil these engagements, both by deploying a network of staff and volunteer speakers and by speaking yourself.
• Develop a plan to reach new and lapsed churches for CSW
• Use the CRM, as well as your own connections, to identify key church stakeholders to approach about partnering with CSW
• Build meaningful relationships with new and existing church partners, with the view to supporting churches in learning about justice and religious freedom issues and establishing or renewing support through prayer, campaigning and giving

Essential criteria (full criteria listed in the application pack):

• Proven experience of church engagement for a charity with demonstrable outcomes
• Experience of public speaking, preferably in churches
• A minimum of two years’ experience of account management or managing relationships with customers/ supporters

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. For more information go to the Scope website.

The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits. 

Fixed term until March 2026, 35 hours per week.

The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.

Location: Scope Clockwise Manchester, Linley House, Dickinson Street, Manchester, M1 4LF and remote working is offered around meetings and workshops.

The role will require travelling in Manchester and the surrounding area. 

The Role

In this role you will be:

• Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees. 

• Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice. 

• Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support. 

• Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources. 

• Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness. 

• Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.

For more information about the role’s responsibilities, and the skills and experience required please use the apply button to go to the job description on our website.

About You 

• You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support. 

• You be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees. 

• Showing empathy and being able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty. 

• It is essential that you have a good working knowledge of IT including Microsoft Office Products and are confident user of digital technology demonstrating a positive approach to the adoption of innovative products and tools. You will be able to track and evaluate the impact of your community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness. 

• You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice. If you do not already have the qualification, you will be trained to a Level 3 Award in Energy Awareness. 

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm BST on Wednesday 13 November 2024.

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form. 

The role

We have a vacancy for a Regional Administrator working 33 hours per week. You would be joining a dedicated and friendly team of regional staff and volunteers. The ability to work autonomously as well as being a good team player is essential.

It is an exciting time to be joining Cruse, as we are in the process of improving our processes and services to strengthen the support that we offer to bereaved people and our volunteers. The post holder will coordinate and assist with the delivery of all aspects of service contracts in Cambridgeshire, supporting the Regional Manager and the wider team. The role is mainly home working with occasional meeting attendance and service delivery within Cambridgeshire. Networking and engaging with local groups / communities will form an essential element to the role, as well as providing initial contact and support to residents in the Cambridgeshire, Peterborough and Huntingdonshire area.

You will be the first point of contact within the service for bereaved people, third parties and external organisations. Additionally, you will support volunteers in the delivery of services and support the overall day-to-day running of the Cambridgeshire service.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Communications and Campaigns Manager

35 hours per week, flexible

 £33,000 - £36,000 dependent on experience

Rugby, Warwickshire

We’re looking for a talented and experienced Communications and Campaigns Manager to lead the design, development and delivery of our communication campaigns, projects and events, and engagement with our Member Agencies, helping us to reach a wider audience, raise awareness and encourage engagement.

The Survivors Trust mission:

The Survivors Trust (TST) is the UK’s largest national membership organisation for specialist voluntary sector rape and sexual abuse support services. We have over 120 Member Agencies based across the UK and Ireland. We campaign to raise awareness of sexual violence and to improve the support available for its survivors.

Our work falls into five broad areas:

1. Representation, networking and organisational support for our member agencies;

2. Support for all survivors of all forms of sexual violence;

3. Education and training

4. Campaigning for change

5. Providing a national collective voice for survivors and those who support them.

Job description

Main responsibilities will be in the following areas:

• Ensuring effective communication across the TST team, with our members and with external agencies
• Maintaining effective communications with our  Member Agencies including e-newsletters, e-bulletins and updates.
• Leading  social media and digital communications
• Supporting national influencing campaigns
• Undertaking research as required to inform campaign activities, legal and policy work
• Creating social media content and assets, graphics, videos and animations
• Working with our fundraising team to increase engagement
• Supporting and promoting the work of our member organisations
• Representing TST at external meetings, forums and focus groups
• Managing responses to requests and queries from the press, public and other external agencies.

Person Specification

Our ideal candidate will

· Demonstrate commitment to TST’s ethos, mission and values

· Have excellent ability to research, analyse and present information

· Be experienced in developing and managing social media and digital campaigning

· Be an effective and compassionate communicator

· Be confident in using MS office, CRMs, and design software

· Be flexible in their approach to team and project work

Understanding of gender-based violence and the work of specialist rape and sexual abuse support services will be an advantage.  Experience, particularly in a communications or campaigns focussed role in the specialist sexual violence voluntary sector or general voluntary sector will be an advantage. Please read the accompanying job description for full details.

Location

Our offices are based in Rugby, Warwickshire.  There may be travel requirements from time to time to support events.

Application information:

To apply, please submit your CV and a covering letter of up to 500 words.

Closing date for applications is 2pm on 11th November 2024.

Shortlisted candidates will be interviewed online on 19th  November 2024.

Successful candidates will attend a second on-site interview on 26th November.

The role

We have a vacancy for a Regional Administrator working 17.5 hours per week (3 days per week including Wednesday & Friday). You would be joining a dedicated and friendly team of regional staff and volunteers. The ability to work autonomously as well as being a good team player is essential.

It is an exciting time to be joining Cruse, as we are in the process of improving our processes and services to strengthen the support that we offer to bereaved people and our volunteers. The post holder will coordinate and assist with the delivery of all aspects of service contracts in the Lambeth Borough of London, supporting the Regional Manager and the wider team. The role is mainly home working with occasional meeting attendance and service delivery within Lambeth. Networking and engaging with local groups / communities will form an essential element to the role, as well as providing initial contact and support to residents in the Lambeth area.

You will be the first point of contact within the service for bereaved people, third parties and external organisations. Additionally, you will support volunteers in the delivery of services and support the overall day-to-day running of the Lambeth service.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Peer Support Development Officer – Greater Manchester and South Yorkshire

 About Kinship:

Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 

Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported. 

Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.

It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first.

We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish. 

That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.

About the Team

The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.

By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.

As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.

In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.

 About the role

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

Who we are looking for

We are seeking an individual located in easy reach of Greater Manchester and South Yorkshire, who possesses the drive, passion, and skills to:

· Develop new Peer Support Groups across a diverse range of communities

· Demonstrate the energy and enthusiasm required to achieve key targets and objectives

· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the development of safe and effective support services for the kinship community.

· Maintain current Peer Support Group levels, taking the lead from the national Hub.

· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide support and training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

We are ideally looking for candidates based in easy reach of Greater Manchester and South Yorkshire. Key development areas for this post will initially include; Oldham, Bury, Tameside, Doncaster, York and the East Riding of Yorkshire. You may be required to support the development of groups in North Lincolnshire. This role may also involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

Key responsibilities: 

Service delivery:

• In-person (face-to-face) strategic outreach into local communities including setting up and attending local engagement events.
• Set up and develop sustainable in person peer support groups, initially attending and leading sessions in person before transition to self-sufficiency. 
• Working with existing groups that are at risk, closed or need support that need replacing or rejuvenating to maintain DfE service level agreement, in addition to new groups. Targets are subject to change and are not fixed. 
• Recruit and retain support group leaders to develop their peer support groups.
• Assist with the delivery of training to support group leaders and groups to become self-sufficient.
• Develop strong boundaried and positive relationships with support group leaders – building resilience, empowerment and community.
• Support established groups (including independent) in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community. 
• Follow (and where appropriate support further development off) the service blueprint to develop sustainable peer support groups.
• Collaborate with the Peer Support Hub team to provide a joined-up and positive user experience for kinship carers.
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners. 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required.
   

Team culture:

• Act in the best interest of Kinship and the families we support.
• Maintain and contribute up to date understanding of kinship care.
• Deliver effective administration with attention to detail and keeping to deadlines.
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
• Actively contribute to delivering and evidencing a high performing service.
• Take responsibility for your ongoing continued professional development.
• Work in line with the Kinship values.

 Knowledge, abilities, skills and experience (person spec):

 Essential:

· Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.

· Significant experience developing peer support communities.

· Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers.

· Proven experience of ensuring outcomes and impacts of services are evidenced through high-quality data collection.

· Evidence of developing and delivering training/support to volunteers, based on the needs of service users (in this case kinship carers).

· Strong facilitation skills and essential experience of peer support or user-led groups with charity beneficiaries.

· Proven experience of using a customer relationship management system effectively (we use Salesforce).

· In-depth understanding of safeguarding particularly around vulnerable families.

· Excellent communication and engagement skills, with good attention to detail.

Desirable:

· Lived experience of kinship care.

· Understanding of children’s social care.

· Digital community building (Facebook / WhatsApp etc).

· Full, clean driving licence/own car.

General characteristics and attributes:

· Flexible and willing to travel for work across England.

· Commitment to the values, aims and objectives of Kinship.

· A real commitment to equity, diversity and inclusion within your role and a respectful approach to working with people from a range of backgrounds.

· Excellent written and spoken English.

· Permission to work in the UK.

Equality Diversity and Inclusion 

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Candidate Application Information

Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:

Closing date: 1 November 2024 12:00 pm

Interviews: Week Commencing 4 November 2024

We reserve the right to close this vacancy earlier than the stated deadline.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.

Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply.  Please let us know if we can help and remember that you can request information in large print or in a different format. 

Southall Community Alliance is a charity working in Southall that is looking to recruit an experienced, full-time Office Manager to deal with administrative and finance matters.

We are looking for someone who is passionate about working in Southall with its diverse communities and can act as the first point of contact for SCA. Their duties include managing the office budget, dealing with staff issues and establishing and maintaining policies and procedures. Our Office Manager will be the person who keeps our office running smoothly while also enabling fellow employees to succeed in their roles.

This post is subject to a 3 month probation period, an enhanced DBS check and satisfactory references.

Job Title: Office Manager

Duration: The post is funding dependant and subject to annual review.

Location: Southall Community Alliance, Southall Town Hall, 1 High Street, Southall, UB1 3HA

Hours: 35 hours per week

Salary: £28,000 per annum

Holiday Entitlement: 25 days

Reports to: SCA Director

Duties:

• To be the first point of contact for visitors and service users
• Helping establish and maintain office procedures
• To assist the Director with budgetary control arrangements, maintain accounts, salaries and efficient running of the charity
• To attend and take minutes of SCA Board meetings, Community Forum and other meetings, where required
• To type confidential reports and correspondence, ensuring compliance with GDPR and other statutory requirements and maintain files and the filing systems
• Use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office
• To ensure the dispatch of agendas, minutes and other relevant material relating to SCA meetings
• To prepare invoices, accounts, petty cash, spreadsheets, SAGE entries and diary management
• To ensure that SCA membership list is up to date 10. Record office expenditure and manage the budget
• Organise the office layout and maintain supplies of stationery and equipment
• Maintain the condition of the office and arrange for necessary repairs
• To respond to customer enquiries and complaints
• Review and update health and safety policies and ensure they are observed
• Arrange regular testing for electrical equipment and safety devices
• Taking inventory of office supplies and order and maintain stationary stocks and other office supplies
• To help maintain and update SCA website and social media
• To allocate work and supervise volunteers and be responsible for the smooth and efficient running of the office Attend training courses and sessions, as may be required
• To ensure inclusion and diversity in all aspects of SCA's operation and work
• To carry out other duties including outreach work, as may be assigned by the Director, from time to time

Person Specification:

Essential Characterisitics:

• Have at least two year’s experience of working in an office environment
• Ability to recruit, manage and supervise volunteers
• Strong IT and typing skills
• Excellent interpersonal skills and ability to communicate effectively, verbally and in writing, with a wide range of people
• Able to receive visitors and to deal with their queries, signposting to other agencies, where required
• Knowledge of office procedures and practices and advising of timely filing of returns etc
• Understanding of SAGE, bookkeeping, bank reconciliation or able to maintain financial records using web based financial systems
• Can demonstrate experience of purchasing and maintaining stationary stock and other office supplies/ equipment
• Experienced in dealing with work of a confidential nature, ensuring compliance with GDPR and other regulatory requirements
• Ability to prepare meeting agendas, minutes, finance reports and projections
• Experience of preparing newsletters, project monitoring reports, publicity and promotional material
• High standard of computer literacy, including experience of Microsoft Office – Word, Excel, Powerpoint etc
• Able to work with project partners and service users from diverse cultural and religious backgrounds within an equal opportunities’ framework
• The ability to manage your workload and supervise others concurrently
• Negotiation and relationship-building skills with a problem-solving approach to work
• Ability to manage SCA’s health and safety responsibilities

Closing date : Thursday 14th November – ONLY completed application forms will be accepted. CV’s are not accepted

Interview date : w/c 25th November 2024