Giving Services Customer Support Jobs in Home Based

Position: Senior Campaigns Officer
Type: Full time (35 hours a week), Permanent
Location: Office based in London with flexibility to work remotely
Salary: £32,301* per annum plus excellent benefits  
Salary Band and Job Family: Band 2, Charity

*you’ll start at our entry point salary of £32,301 per annum, increasing to £34,320  after 6 months service and satisfactory performance and to £36,338 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

With a new UK government, elections upcoming in Scotland and Wales, a new MS Society strategy in the wings for 2025, it’s an exciting time to join our campaigns team as we look to take our campaigning up a gear.

Whether it’s about making sure people access groundbreaking treatments, tackling the poverty people face when living with MS, or making sure the right support is there when people need it most, as a Senior Campaigns Officer you’ll be working directly on campaigns to empower, inspire and mobilise our community to become change makers.

Do you want to craft digital campaigns that hit the right note, emails that pack a punch and bring energy and creativity to our campaigning? Are you keen to join a team where we will prioritise personal development and foster a culture which supports learning, innovation, testing and giving things a go? Do you want to support people living with MS to be more involved in our campaigns and develop activities to embed co-production throughout our work?

If this sounds of interest we’d like to hear from you.

Closing date for applications: 9:00 on Thursday 21 November 2024

Anticipated interview date: Friday 6 December 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

All We Can/Y Care International is looking for a Public Engagement Officer (London and South East) to join our small and dynamic team and make a difference through engaging churches in the region to help generate vital income to deliver our vision and mission. 

All We Can is an international development and relief organisation, working to see every person’s potential fulfilled. It was founded by the Methodist Church in the 1930s. 

Y Care International supports local opportunities for vulnerable young people and their communities across the globe, to change lives for the better. It was founded by Sir Terry Waite in collaboration with the YMCA movement in the 1980s.

From 1 September 2021, All We Can and Y Care International began a formal, strategic partnership – combining efforts to tackle poverty, inequality and injustice in some of the world’s most marginalised communities. We work as one organisational team, presenting as two unique brands, fulfilling two separate, but symbiotic, strategies.

At All We Can/Y Care International we want to see every person's potential fulfilled. We work through partnership alongside our global neighbours most impacted by disasters, poverty and injustice to enable flourishing and resilient communities. 

As Public Engagement Officer, you’ll play an important role making this vision a reality by engaging with churches through regional & national speaking engagements, networks, events, and new fundraising products with a view to help them raise funds for All We Can/Y Care to contribute to the overall fundraising target of the Acquisition Team. This role is 12-month fixed contract with potential to extend at the end of that period depending on the performance of the role and organisational circumstances at the time.

In this role you will:

• Seek and fulfil a variety of engagements in the London and the South East which engender loyalty and acquire short- and long-term income contributing to the fundraising target of £405k per year.
• Maximise income from Churches and Events
• Participate in All We Can’s presence at several conferences and events each year, inspiring current and new supporters through stalls, workshops, and stage time. 
• Build and develop new strategic relationships with ministers, lay workers, and key volunteers in Methodist Churches across the country, encouraging them into deeper income-generating engagement with All We Can.
• Collaborate with others in the Public Engagement Team to develop new resources and fundraising products to engage supporters and generate income

To be successful in this role, you will:

• Have experience of community fundraising involving relationship-building, planning, and generating a response to a call to action with experience of community fundraising in a Christian context being desirable. 
• Be a passionate and convincing public speaker, with experience of speaking/presenting in a Christian context; being a qualified preacher and/or worship leader in a church tradition would be an advantage but is not a requirement. 
• Have experience of generating and following up on new opportunities. Experience of project management in a professional context will be an advantage but is not a requirement.
• Have excellent oral and written communication skills and proven ability to communicate both stories and data.
• Excellent interpersonal skills, including an ability and willingness to communicate to diverse audiences. To be comfortable communicating to Christian groups and individuals. 

This role has an occupational requirement to be a professing and active Christian to fulfil the role and its responsibilities.

For full list of responsibilities and role requirements, please see the full application pack.

Diversity of our team across all various characteristics is important to us and to the mission of the organisation. Therefore, we look forward to receiving applications from groups underrepresented in the charity sector. If you would benefit from a conversation about the role and both organisations before you apply, please contact us via our website. 

Important note about completing your application – please read 

When submitting the application, you will be asked to submit your CV and answer four competency-based questions. There’s no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. Only applications that answer the questions will be considered. We’ll not consider answers which say ‘Please see the CV’ or similar. The scoring is primarily based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers.

The purpose of having those questions in the application process is to assess your skills and suitability for the role. Therefore, we would ask that you answer the questions on your own without use of aids like generative AI as much as possible. We recognise that neurodivergent people and people with some other characteristics can benefit from use of AI, so we don’t prohibit it entirely, but ask you to do it wisely and show as much of your talent as possible in your work so we can choose the best candidate for the role which will help us greatly to deliver our vision and mission. If you’re using generative AI as a form of a reasonable adjustment, we would be grateful if you could let us know. 

The HR & Administration Assistant will support the HR team in providing an efficient and streamlined service to WHAG for all HR-related administrative tasks. This role has a wide remit which includes the efficient and effective smooth running of WHAG’s HR functions enabling WHAG services to be delivered and being an effective team member, You will act as an integral part of the HR Team offering support to the wider organisation.

WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse. 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.

Mind in Haringey is an independent charity organisation providing vital mental health services to our community in Haringey since 1989.

We have a broad and exciting range of services and projects running in a dynamic, evolving environment. We are constantly striving to develop and improve our services through listening to our community, peers, and staff team to evaluate and deliver the best possible projects for our community.

Working with Mind in Haringey will give you the opportunity to join a small, creative team with many opportunities for learning and progression. We are a diverse and passionate team, who welcome experiences and perspectives from all backgrounds. 

We particularly encourage applications from those with lived experience of mental health, from racialised communities, members of the LGBTQ+ community, and residents of Haringey who are passionate about changing things for the better in the borough. 

Haringey is a melting pot of culture, history, and resilience. Though there is much that needs to be improved, we are proud to work as part of a community that has displayed great strength in hardship both in the past and in more recent years. Interested in joining us in this work? We look forward to receiving your application for the role.

This is an exciting opportunity to join an ambitious team delivering vital services across Haringey, supporting the wellbeing and mental health of our diverse community. There has never been a better time to join Mind in Haringey with lots of new and exciting services and projects to deliver!

The purpose of this role is to develop, co-ordinate and deliver administrative procedures and systems to support the services and work of Mind in Haringey. The Admin Officer is a key member of the central services team, ensuring the smooth operation of all services that take place in the organisation.

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. When time is short, every moment is precious. Acorns helps children and families fill the time they have together with love, fun and laughter to create lasting memories.

Palliative care for children aged 0-18 is delivered at Acorns’ hospices in Birmingham, Worcester, and Walsall, as well as in family homes or elsewhere in the community. Their holistic, tailored approach meets each child’s clinical, emotional, cultural, religious, and spiritual needs. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past 18 months, Acorns’ leadership team has enhanced collaboration and innovation across the charity and focused on embedding an organisation-wide fundraising culture, deepening internal relationships, and harnessing data analysis to drive performance. With this strong foundation in place, they are seeking a Director of Income Generation to play a key role in shaping the organisation’s strategic direction while leading and integrating fundraising and retail operations.

About the role

As a key member of Acorns’ Executive Directorate, you will play a central role in shaping the organisation’s leadership and strategy. You’ll develop and implement innovative strategies to maximise fundraising income across individual giving, corporate partnerships, community fundraising, trusts, and legacies. In addition, you will oversee the performance and continued success of Acorns’ retail operation, strategically supporting the Retail Director in driving growth across a portfolio of c.50 shops.

This is an exceptional opportunity for a senior fundraiser seeking a strategic leadership role with a broad scope in a collaborative and positive culture. Under the leadership of a CEO who deeply values fundraising, Acorns is committed to investing in bold ideas and developing your team, setting the stage for future growth and long-term success.

As Director of Income Generation, you will: 

• Join a high-functioning Executive Director team to effectively govern and lead the organisation’s strategic development
• Provide strategic direction, inspiration and leadership to the fundraising and retail teams, ensuring alignment with Acorns’ mission and values
• Develop and implement a comprehensive and innovative income generation strategy to meet ambitious financial targets
• Work closely with the Director of Retail to lead the strategy and operational management of 43 high street shops and 4 superstores, driving sales growth and profitability
• Build collaborative relationships across the organisation, contributing to a culture of cross-function working
• Explore new opportunities, including prize-led giving and digital fundraising, to keep Acorns at the forefront of fundraising innovation
• Act as an ambassador for Acorns, including addressing prospective donors and partners at events

About you

Ideal skills and experience: 

• Extensive experience in fundraising leadership across multiple income streams
• A track record of creating and implementing innovative fundraising strategies
• A skilled leader with experience managing high-performing teams, providing guidance and support to maximise the strengths of staff
• Proven ability to think creatively, offering fresh approaches to fundraising that are both innovative and practical
• Ability to use data insights to drive strategy and decision-making, including tapping into demographic insights and donor behaviour to inform innovative fundraising strategies
• Strong public speaking and networking skills, including representing organisations at high-profile events, conferences, and other functions
• Passion for Acorns’ mission of supporting children and families and a willingness to learn and adapt to the hospice sector

Acorns Children's Hospice is partnering with Ed Cherry at QuarterFive for this appointment. 

The applicant pack below contains further details of the organisation, role, opportunities and person specification. For suitable applicants, a full brief will be shared, with guidance and support for formal applications (via CV and cover letter), which are to be submitted by Thursday 14th November.

Deputy Shop Manager 

Ripon, North Yorkshire (2 days per week) 

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
As our Deputy Shop Manager, you will raise funds to invest in achieving the charity’s goal to save lives in Yorkshire and portray the charity as a professional, credible brand which acts with integrity. Reporting to the Shop Manager, you will provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire. 

Specifically, you will: 

• Play an active part in running our shop in Ripon, supporting the Shop Manager in implementing processes and ways of working.

• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity. 

• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation. 

• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a happy retail environment. 

• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received). 

• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes. 

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

About You 

To be considered for this role, you will need: 

• To be ideally educated to GCSE level or equivalent but not essential. 

• To have experience of managing people/volunteers including recruitment and development.

• To have previous retail experience in charity sector or commercial sector is desirable. 

• To be highly organised with good time management skills.

• To have the ability to prioritise workload and meet deadlines.

• To have excellent communication and interpersonal skills.

• To have the ability or willingness to travel occasionally across the Yorkshire region for training and team meetings.

• To have a willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include: 

• A check on your employment history, by seeking two references

• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006 

• To undertake a DBS check at the level relevant to your role.

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 11 November 2024. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

• The role is fixed term (12 Months), full-time (37.5 hours per week). We will consider application for a minimum of 22.5 hours per week.
• The salary for the role will be £23,465.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GSCE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organised at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 17:00 on Monday 18 November 2024.

Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Do you care about inclusion and enabling everybody to access fulfilling, rewarding and meaningful opportunities to work as part of a team in something they enjoy?  Are you eloquent in the written and spoken word and able to explain why this matters?

FarmAbility is a local independent charity that is committed to improving the quality of lives through access to meaningful activities for adults who have a learning disability.  We deliver farming and horticultural-based programmes in partnership with community-based and local farms and gardens. These programmes offer people who have a learning disability the opportunity to engage in daily purposeful activities that not only improve physical and mental health and wellbeing, but also foster a sense of community, and allow the development and strengthening of their skills and abilities.

We are recruiting to fill a new, National Lottery funded post, to support in developing our fundraising capacity.  We are looking for a person with experience in organising community fundraising campaigns, regular giving schemes and writing applications to small and medium trusts and foundations.  We want someone who has enthusiasm for our work which they can translate into the written and spoken word and help to generate support for our activities in different fundraising environments.  The new Fundraising Officer will be engaged with our mission and eloquent in their expression of our impact.  They will work closely with our Impact, Monitoring and Pathways Lead to better present our outcome messaging to funders and will also work closely with our Communications and Events Officer to plan and deliver community-based fundraising activities for our supporters to engage in.  They’ll be creative and great at telling our story and matching our work with the priorities of different stakeholders.

This is a multi-faceted role, with opportunity to grow and develop. You’ll work with colleagues across the organisation. FarmAbility is a warm and friendly place to work and we put a lot of store on creating strong team relationships and a flexible, accommodating work environment.  All staff share our goal of a more inclusive society and a determination to enable co-farmers to achieve positive outcomes and experiences within our service.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Data, Digital and Technology Team sets the heartbeat for Crisis’ core systems., equipping Crisis staff, members and volunteers with the modern technology toolkits that will help us end homelessness 

About the role

As our IT Infrastructure Engineer, your technical expertise and problem-solving skills will ensure our systems operate smoothly. In recent years, we have made significant strides to advance our technology environment, with wide-scale cloud migration enabling a hybrid workforce. You will not only maintain our IT infrastructure but also proactively identify and deliver improvements across our networks, servers, hardware, and telephony. You will ensure industrial-strength identity, account, and endpoint management. Additionally, you will collaborate closely with the Service Delivery Team to achieve successful incident management and excellent service request outcomes.

You will see the impact of your work through site visits and engagement with staff and volunteers. This is an opportunity for you to use your skills to help us end homelessness while working in a flexible and supportive environment.

About you

If you love putting your brain to work on how to tackle systemic IT challenges, this is the role for you. We are looking for a highly organized engineer with experience in prioritization and working with a team to efficiently execute tasks. You will be an excellent communicator and work collaboratively with customers to design the best solutions together.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. 
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm 
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 10 November 2024 at 23:55

Interviews will take place on the 18-20 November 2024

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success.  We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team.

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We seek a strong people person with at least two years of experience operating a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: It begins at 25 days per annum, in addition to public holidays and the Christmas stand-down.

Application Instructions

To apply, please send your CV and a separate cover letter of no more than two A4 sides describing how you meet the job description and personal specifications. 

We are a Disabled Confident employee.

Candidates who fail to follow the instructions will automatically be screened out of the selection process.

Closing date for Applications: 11.59 pm Sunday 10th November

Interviews: Interviews for the role will be held on the week commencing 25th November 2024.

If you would like further information about the role or have any questions, please contact Kelly, Operations Manager. 

Join Our Team as a Marketing & Communications Officer!

Are you passionate about making a difference? Join our dedicated team at Dougie Mac - a successful local hospice in Stoke-on-Trent. We’re seeking a Marketing & Communications Officer who will play a crucial role in enhancing our fundraising engagement and awareness efforts. In this dynamic position, you’ll contribute to a calendar of innovative marketing activities, create compelling content for our social media platforms, and collaborate with team colleagues to ensure our messaging aligns with our core values of compassion, accountability, respect, and excellence.

As part of our team, you’ll not only develop and optimize our marketing content but also build strong relationships across all areas of the hospice, including our charity shops. You’ll have the opportunity to communicate tangible results to stakeholders, helping to ensure our initiatives are adding real value to the organisation. With a generous benefits package—including 35 days of annual leave, a competitive pension scheme, and a hospice-paid healthcare cash plan—you’ll thrive in an environment that values your contributions and supports your professional growth. If you have exceptional communication skills, a creative mindset, and a can-do attitude we would love to hear from you!

Retail Shop Manager and Assistant Shop Manager
Location: Whiteladies Road, Bristol
Shop Manager salary: £25,340.04 FTE (32-40 hours per week, across 4-5 days)
Assistant Shop Manager salary: £23,880.12 FTE (24-40 hours per week, across 3-5 days)
Duration: Permanent

Do you have retail and people management experience? Do you have a passion for delivering great standards and developing your team? Do you want to be part of something exciting that will truly make a difference to the lives of people around you?

Then we might have the perfect job for you!

At Great Western Air Ambulance Charity, we’re going big on charity retail. We already have nine shops located in Westbury-on-Trym, Yate, Cheltenham, Gloucester, Cinderford, Bath, Thornbury and Keynsham but plan to open up to four new shops a year over the next five years, giving our charity a physical presence in the heart of communities we have served since 2007. Our Whiteladies Road shop is the next to open so this is a superb opportunity.

The shops will sell a variety of goods, as well as being a hub for our charity activity locally. Our shops need to perform well financially to help fund our lifesaving service, but we also want them to be a place where everyone feels welcome, the local community can learn life-saving skills and former patients or supporters can pop in for a chat.

We are looking for an experienced retail staff who can lead and support the financial delivery, team engagement and community presence in our new Bristol shop on Whiteladies Road. In return, we offer a competitive salary, the opportunity to be part of an amazing retail team and involvement in the exciting variety that retail growth will bring. We also believe strongly in developing individuals’ leadership skills and provide leadership development opportunities.

GWAAC is a great cause to work for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

We actively encourage applications from candidates from a range of backgrounds and experiences as part of our keen commitment to equality, diversity and inclusion. GWAAC puts people first and upholds a culture of safeguarding.

Please Note: All retail staff are required to undertake a Basic DBS check due to their contact with vulnerable people and the public. Further information can be accessed in our Ex-Offenders Policy which is accessible on our website.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

An exciting position has arisen for a Corporate Partnerships Executive to join the team at a Social Care Charity that provides a variety of support services. This a permanent position and will play a key role in increasing capacity and income at a pivotal time in the charity’s 4 long term fundraising plan.

Key responsibilities of the role:

· Identifying ways to enhance value for corporate partners and increase income

· Managing select corporate partnerships and developing partnership plans

· Researching and identifying potential new corporate supporters

· Engaging prospective supporters and delivering cultivation plans

· Collaborating with teams to maintain accurate records and manage partnerships with Payroll Giving Agencies

· Supporting fundraising activities and staff engagement

· Assisting the Corporate Partnerships Manager with various projects, reports, and administrative tasks, ensuring efficient processes and accurate documentation

Ideal candidate profile:

· Proven experience in corporate or major donor fundraising as part of a dedicated fundraising team

· Strong written and verbal communication skills

· A proactive, self-motivated individual with a team-oriented approach, demonstrating initiative, drive, and commitment

· Familiarity with CRM databases, data entry, and financial processing systems

· Possession of a full UK driving licence is preferred

Agency reference number: J84622

Location: Victoria, London

Contract: Permanent

Salary: £34,500 per annum + excellent benefits

Working hours: Full time

Working pattern: Hybrid (2 days a week in the office)

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Are you passionate about local communities and the work of charities and community groups? Do you have an interest in developing your understanding of the needs and demands within our county? Would you like to be part of a team that is making a tangible difference to lives across Norfolk? If so, you might just have found your dream job.

Norfolk Community Foundation is looking to appoint a Programmes Support Advisor to help connect the local Voluntary, Community and Social Enterprise (VCSE) sector to opportunities for funding and support. This is a perfect opportunity for someone wanting to developtheir career in the charity sector, learn or develop skills in grant-making, and see the difference you are making to local communities.

About the role

The Programmes Support Advisor works as part of the Programmes Team, dedicated to ensuring the effective and efficient delivery of Norfolk Community Foundation’s grant-making programmes.

Key responsibilities will include:

• Being the primary contact, advice and support to applicant organisations
• Promoting opportunities for funding and support
• Helping to design and implement funding programmes
• Carrying out due diligence checks on applications received, evaluating suitability for available programmes and presenting recommendations to fund holders
• Ensuring effective reporting on the progress and outcomes of funded projects, managing any issues that may arise, and presenting grant-making impact to fund holders
• Providing outreach support to grant applicants, including organising and participating in one-to-one meetings, site visits, seminars and workshops

About you

We are looking for someone who is passionate about what we do! You’ll have an interest in or understanding of needs and demands within Norfolk communities and be passionate about our missions.

You will be able to assess and interpret data and communicate clearly through excellent written and verbal skills whilst also being able to establish good relationships, rapport and credibility with a wide range of people.

Good IT, writing and teamwork skills are a key part of this role, as is the ability to follow policy and procedure. It is a busy role that will have many competing deadlines so the ability to structure and manage your own workload is also key.

There is opportunity for personal development in the role as well as to take on projects that interest you outside of the role’s core responsibilities.

What can we offer you?

We have a range of benefits that we offer our staff, including:

• 25 days holiday (pro rata) plus bank holidays
• Up to 3 ‘Development Days’ a year to pursue passions, volunteering or learn new skills
• Option for hybrid working 2 days a week (Mondays and Fridays)
• A health and wellbeing plan, providing money back on optical, dental, physiotherapy and more, access to advice and support, and discounts and rewards from hundreds of leading retailers, restaurants and destinations
• Pension scheme
• Death in service cover
• Training and development opportunities
• Visits to see the impact of the difference the Foundation is helping to make happen

Who are the Norfolk Community Foundation?

We are a local charity with a clear vision of strengthening communities from the bottom up to make Norfolk a vibrant and fairer place to live. Working in partnership with local charities and community groups by providing them with funding, leadership and guidance, we help to inspire local people and those with an interest in Norfolk to give funds, time and resources to support their communities.