Giving Services Customer Support Jobs in Home Based
Description:
· Job Title: Key Project Coordinator
· Salary: £27,570
· Closing Date: Thursday 15th November
· Reporting to: Programme Manager
· Contract: Full-Time, Permanent
· Job Location: London
· Interviews: Tuesday 19th November
· Start date: Monday 2nd December
· School Location: Islington
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.
About the Key Project
The Key Project is an initiative at an Islington secondary school, Central Foundation Boys’ School, which aims to support students from disadvantaged backgrounds to gain admission to top universities. The Project was launched in 2012 through a partnership between international law firm Slaughter and May, ground-breaking educational charity The Access Project and Central Foundation Boys’ School, an Ofsted rated Outstanding school. Slaughter and May provides the majority of the funding and some of the volunteers for the programme.
There are three parts to the Key Project role:
1. Tutoring: Students are either matched with a volunteer tutor to provide them with an hour-long weekly tutorial, or they take part in weekly small group tutor sessions that are led by paid professional tutors.
2. Enrichment: students are offered debating events, workshops, lectures and career insight sessions where they have the chance to discuss the latest developments in science, media and politics and gain a better understanding of the City of London. They can also apply for work experience placements at Slaughter and May or The Access Project’s other corporate partners.
3. University support: students are guided through all aspects of the university application process. They are offered university trips, university course choice and personal statement workshops, as well as individualised one to one mentoring. They are also offered specific sessions for Oxbridge and Medicine applicants, as well as mock admission interviews and entrance exam support.
About the three partners
Central Foundation Boys’ School
Central Foundation Boys’ School is an Ofsted rated Outstanding school with 150 years of history located on the Old Street “Silicon” Roundabout. In 2016, the school was ranked as the 64th best school in the country in the new Progress 8 measure for GCSE, and the school’s Sixth Form was in the top 15% of
all post-16 providers in the country. Since the Key Project was launched, five times more students are going to the top-third most-selective universities in the country
The Access Project
The Access Project believes that every young person should have the opportunity to fulfil their potential and make the most of their education. They aim to reduce the educational barriers their students face, helping them to pursue a career in their chosen field and follow their dreams.
Their mission is to support students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. TAP work with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from TAP’s programme are more than twice as likely to attend top universities as statistically similar students, according to UCAS.
Slaughter and May
Slaughter and May, a leading City law firm with around 1,300 partners and worldwide staff, is regarded as one of the most prestigious law firms in the world. Its lawyers advise on high-profile and groundbreaking international transactions for clients that include leading corporations, financial institutions and governments. Social mobility is a key area of focus for the firm, with the award-winning Key Project considered as its flagship initiative.
About this position
The Key Project Coordinator will benefit from working closely with inspiring young people every day and helping them to transform their lives. The majority of the students from Central Foundation Boys’ School are from non-privileged backgrounds; the Key Project Coordinator plays a significant part in helping to open the door to top universities for these young people by helping them to achieve excellent academic achievements and develop strong interpersonal skills. The school has a mixed gender Sixth Form, and all the students from Year 10 to Year 13 are highly dedicated and achieve outstanding outcomes.
Benefitting from being in a fast-paced, demanding and exciting environment with high levels of responsibility and autonomy, the Key Project Coordinator will be based in the school four days per week. The school is excellently located at the Old Street Roundabout and has an exceptional record of retaining staff due to their happiness at working at the school. The Coordinator will be an employee of The Access Project so will gain a unique experience of working in a rapidly growing and innovative charity.
Duties and responsibilities:
The Key Project Coordinator is the case manager for all key stakeholders who interact with the programme including students, tutors, teachers, Slaughter and May and TAP staff.
Students
- Building strong mentoring relationships with students to drive awareness of and enthusiasm for the programme.
- Delivering The Access Project’s programme of university support activities at the school, including one to one meetings, workshops and assemblies
- Assessing student progress towards being able to make successful university applications by uploading all interactions to our CRM system: Salesforce
- Recruiting students onto the programme in line with our student enrolment criteria
- Matching students with volunteer tutors and liaising with the school to get provisional groups for Group Tuition signed off
- Manging difficult conversations
- Monitoring student attendance to tutorials and devising innovative solutions to encourage attendance
- Using the schools’ existing reporting on students’ academic and pastoral progress to monitor the impact of tutorials, and intervene as appropriate
- Collecting and uploading various data sets relating to a student’s eligibility or performance on the programme. This ranges from consent forms to individual UCAS applications.
Tutors
- Building and managing relationships with volunteer and paid tutors to ensure they have a positive experience of the programme, deliver good quality tutorials, and continue volunteering with us year-on-year
- Liaising with tutors and managing any day-to-day requests that they have regarding The Access Project or their tutee
- Managing tutor attendance to tutorials through weekly monitoring systems
- Observing tutorials and giving tutors any necessary feedback
School Staff
- Working with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programme.
- Chairing and presenting alongside the Programme Manager at termly school meetings with Senior Management to report on programme progress.
Other Activities
- The Key Project Coordinator based in our partner school from Monday-Thursday. On Fridays, they undertake training, attend meetings, and feed into internal projects to improve the quality of delivery of the programme.
- The Key Project Coordinator supports the volunteering team by helping to deliver tutor training sessions, which can take place on Saturdays and weekday evenings.
- The Key Project Coordinator will be required to support our Central Provision function including staffing our two annual university trips and our university society events.
- The Key Project Coordinator will oversee other initiatives within the school. This will include the improvement of existing initiatives related to supporting students’ progression and the launch of new projects as appropriate.
Supporting Slaughter and May activities at the school
- The Key Project itself will be managed jointly by The Access Project and the School. The Project Coordinator will also work closely with the Community team at Slaughter and May, attending regular meetings alongside their Programme Manager to update on and review the progress of the programme against its KPIs, as well as providing formal termly reports.
Any other responsibilities
Reasonably deemed necessary by the Access Project’s Programme Managers or Director
Person specification
We are seeking applications from individuals who are:
Essential
- Able to communicate and influence with impact at all levels. The role involves building relationships with staff, students and tutors on a one-to-one basis and presenting information to/running workshops with groups of students and teachers: The Key Project Coordinator will need to be professional, articulate and credible in a range of situations.
- Able to deliver projects and manage administration. The Key Project Coordinator will need to be able to maintain accurate and up-to-date records.
- Able to effectively time manage. The role has a complex and varied workload, involving autonomous working and teamworking, and managing tasks over different periods of time. The University Access Officer will need to be able to plan their time effectively to complete all tasks to pre-set deadlines.
- Able to lead and manage change. The University Access Officer will be the key representative of the programme in school and will need enthusiasm and vision to make this a success.
- Passionate about educational disadvantage. This is a demanding role which requires University Access Officers to be committed to our mission and values (see below) and motivated by and engaged with the work of The Access Project and our partner schools.
- Resilient and adaptable. The University Access Officer will need to adapt to a fast-moving environment in school, and react to challenges and requests from students, staff and tutors.
- Skilled in stakeholder management. The University Access Officer will need to be able to build and maintain excellent relationships with school staff as well as our volunteer tutors.
Desirable
- Knowledge/experience of working and/or volunteering in schools or the education sector. Please note, as a minimum requirement, applicants will:
- be in a position to commit to the role for at least two years;
- have a university degree;
- have the right to work in the UK.
Benefits:
- 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 days Winter closure
- PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more
- Employee Assistance Programme, a 24-hour helpline for staff
- Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day
- Interest-free travelcard loans
- Cyclescheme loans
- 3 paid Volunteering Days
- Employer’s pensions contributions (3%)
- CPD options
- The Access Project welcomes requests for flexible working arrangements
Equal Opportunities Statement
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose.The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or most recent employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.
Education, Qualifications and Training: Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.
Proof of qualification is required before the appointment is confirmed.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
The client requests no contact from agencies or media sales.
Thank you!
We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a full-time basis.
As a Store Manager you will manage the day to day running of our Crouch End Branch, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.
Location: Crouch End, 2 Broadway Parade, England. N8 9DE
Working Pattern: 35 hours per week.
Please note the role will include moving high volumes of stock on a daily basis.
Some but not all key responsibilities are:
- Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
- Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
- Implement promotions in the Store as directed by Head Office or your Area Business Manager.
- Maintain a high standard of presentation, both in the windows and the interior of the Store.
- Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
- Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
- Create an organised and pleasant working environment for staff and volunteers.
- Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
- Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
- Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
Idea Candidates Must Haves:
- Demonstrate experience of working in a fashion industry.
- Experience of managing a team in a customer service environment.
- Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary.
- Ability to liaise and respond to a variety of people from varying backgrounds.
- Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
- Evidence of experience of working to budgets and targets.
- Evidence of recruiting, training and developing a team.
- Proven experience of meeting targets and KPI's.
- Experience of working with IT systems, admin and figures.
* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Benefits
- Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- 26 days annual leave plus bank holidays, increasing after 5 years service
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
- A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
- Service related sick pay from day 1
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
- Cycle2work scheme
- Interest free season ticket loans
- Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
- Free access to round the clock employee assistance program for advice and support
- Access to Barnardo's Corporate University
*T&C's apply based on contract
The client requests no contact from agencies or media sales.
Thank you!
Are you a highly organised person with outstanding customer service skills looking for a role where you can make a difference? This could be the role for you!
Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.
To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for two Fundraising Administrators to join our dedicated fundraising team.
These are incredible roles at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.
We are looking for a Fundraising Administrator (High Value Giving) and a Fundraising Administrator (Individual Giving).
What you will do:
You will play an important part in the smooth running of our fundraising teams and delivery of income targets by providing administrative support to our Head of Fundraising and fundraising managers. You will manage general administrative duties such as the daily banking process, printing and sending letters and managing database records as well as monitoring key email mailboxes and incoming telephone calls from donors and supporters. Please see below the specific areas of focus for each role:
Fundraising Administrator (High Value Giving)
Your focus will primarily be in support of the High Value Giving and Trusts and Grants team; where alongside general administrative duties, you will support the Trusts and Grants team with research into potential funding opportunities and support with writing and submitting funding applications. You will be responsible for coordinating the charity's dog sponsorship scheme in collaboration with the puppy department and with a keen interest in writing you will draft sponsorship updates and thank yous to supporters and donors.
Fundraising Administrator (Individual Giving)
Your focus will primarily be in support of the Individual Giving and Database team; where alongside general administrative duties, you will provide support in keeping our customer relationship data accurate and up to date by running regular checks and data cleansing exercises. You will also support with data analysis to provide insights on our supporter bases and act as a key point of a contact for staff using databases and other relevant software.
What we\'re looking for:
• Excellent relationship-building and communication skills.
• Good administration skills, including record keeping and database management.
• Ability to plan, prioritise and meet deadlines.
• Confidence in communicating via phone, email and other communication streams.
• Excellent customer service skills.
• Strong IT skills (Microsoft packages).
• Excellent numerical skills.
• Experience using data management tools and techniques including Microsoft Excel. (Individual Giving)
• Good written skills, with the ability to produce engaging and high quality written communication. (High Value Giving)
You will be a proactive, personable, and self-motivated professional who is able to work as part of a team and on your own initiative. You will be driven to achieve deadlines to a high standard with flexibility and adaptability. You will be compassionate, empathetic, and diplomatic. It may be advantageous, but not essential, for you to have experience using Salesforce CRM.
We can offer you:
• 25 days holiday, plus bank holidays
• Salary exchange pension scheme
• Charity sick pay
• Life assurance
• Wellbeing portal
• Employee assistance programme
• Free on-site parking
• Dog friendly offices
Both roles benefit from working at our purpose-built training centre in the rural countryside of Osgathorpe, Leicestershire with hybrid/flexible working opportunities available. Regular site-based working is essential to undertake key tasks such as printing, banking, and posting. Some travel will be required to support with fundraising events.
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
Please note we may interview candidates during the advertising period; we reserve the right to close this advert before the closing date should we find a suitable candidate before then. Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.
First interviews will take place online (via MS Teams).
Second interviews will take place at our National Training Centre, Osgathorpe, Leicestershire.
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
Location: National Training Centre, Osgathorpe, Leicestershire (hybrid)
Job Type: Full time, 37.5 hours per week
Contract Type: Permanent
Salary: £22,308 - £25,833 per annum (depending on experience)
Benefits: Generous annual leave allowance, salary exchange pension scheme, life assurance, occupational sick pay, dog friendly offices.
You may also have experience in the following: Database Base Administrator, Data Entry, Fundraising Administrator, Sales Support Administrator, Sales Administration, Office Assistant, Administration Assistant, Charity, Charities, NFP, Not For Profit, etc.
REF-217 230
Registered Charity
51 - 100
We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Breast Cancer Now are excited to recruit the new role of fundraising compliance officer to support its growing fundraising ambitions. As our fundraising compliance officer, you will play an essential role in ensuring our fundraising and marketing activities meet the highest standards in an ever-changing regulatory landscape, to mitigate potential risks for the charity and to maintain the trust of our supporters.
The varied role will work collaboratively with fundraising colleagues from across the charity. No day will feel the same, as you provide expert advice and assurance on a diverse range of fundraising products and marketing communications, this includes TV ads, prize competitions, social lotteries, and direct marketing campaigns. The role will work closely with individual giving team and our professional fundraising agencies to assure we are meeting our compliance commitments.
The successful candidate will also support the compliance team as it continues to develop the culture and maturity in fundraising compliance across the charity, with continuous improvement to our training, resources, process, communication and reporting.
About you
The successful candidate will possess a blend of technical knowledge, analytical skills, interpersonal abilities and a keen eye for detail to ensure adherence to regulations and internal policies.
The ideal candidate will have some prior understanding of charity fundraising and the needs of working in an assurance role, but training can be provided. Prior knowledge some data protection legislation and fundraising regulations would also be beneficial, such as the data protection act, fundraising code of practice, CAP code, gambling commission code, and HMRC gift aid rules. You will also be self-motivated and have an eagerness to learn and develop in line with the ever-changing regulatory landscape and the charities needs and goals.
Ideal attributes of a candidate include an analytical mind, with the ability to review information, ask questions and make informed decisions to support the charity to meet its objectives, whilst also mitigating unnecessary risk.
You will be an approachable, confident and clear communicator, that can adapt your communication stye to a verity of audiences in order to convey complex information in a clear and understandable manner, that is both educational and builds productive relationships with colleagues.
Excellent organisation and IT skills are also essential tools of a potential candidate, as the role will require effective task prioritisation to manage an active schedule, record management of compliance registers and folders, plus the analysis and production of detailed guidance procedures and reports.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home. Occasional travel will also be required for the role.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact The Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on Tuesday 5 November 2024
Interview date Monday 11 November 2024
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 14 November 2024
Ref 6792
When you join Save the Children as a Store Manager in Cockermouth you will have the amazing opportunity to channel your passion for sustainable retail across a team that is driven to bring the wonders of charity shops back to our high-street. You will also deliver lasting results for millions of children, including those hardest to reach. That's why we are seeking passionate people like you to get us there.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard.
About the Role
Located in Cockermouth, Cumbria this is a busy shop in a brilliant location, with a vibrant community! As Store Manager, you'll be leading the volunteer team, as well as focusing on further recruitment to grow our volunteer team and building strong connections within the local community to ensure the shop's continued success.
About You
You will be someone with exceptional people skills, a leader who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.
You'll bring:
- Proven experience leading and motivating teams, ideally having managed volunteers, or a retail team previously.
- A strong understanding of what good looks like in a busy and successful community-led shop, ideally with some experience within Retail or a clear passion for sustainable fashion and knowledge of products and trends.
- A can-do attitude and ability to approach challenges in a positive way, knowing when to reach out for support and guidance where you need it.
Previous charity retail experience is ideal, but not essential. If you have transferable leadership skills or experience managing volunteers in other settings and are looking for a new challenge, we'd love to hear from you!
Ways of Working: This role will be based on-site in the Cockermouth shop. We're looking for someone able to work 5 days (35 hours) per week to include some weekend working.
Our benefits package is extensive and generous, including:
- Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.
- Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
- Pension & Life Assurance – Secure your future with excellent contributions.
- Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
- Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.
- Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
- Additional benefits include cycle to work scheme, employee assistance programme, eye care, flu jobs, season ticket loan
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Thank you!
We have an exciting opportunity for a Learning and Development Advisor to join the Learning and Development team working from home, 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This is an exciting role that requires a mixture of skills in relation to learning and development. The role is varied and will involve delivery, design and management of learning to support staff and volunteers within Victim Support. As the face of learning and development within the organisation you will build positive relationships, promote learning and act in an advisory capacity when it comes to development.
You will;
- Deliver and design face to face and virtual training for our volunteers, staff and partners. There is an expectation that you will deliver 4 days per week, with 1 days administration work and time allocated for design projects.
- Work with Subject Matter Experts and senior staff within Victim Support on learning projects within the organisation.
- Create accurate delegate reports and take appropriate action to address any identified under-performance.
- Deliver high quality presentations and learning interventions with a focus on evaluation and continuous improvement.
- It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner.
- The post is for 37.5 hours per week and a degree of flexibility is necessary.
- This role will work from home but will have moderate travel nationally across the organisation.
- Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Thank you!
.jpg)
Are you passionate about making a difference? We are looking for a Regional Relationship Fundraiser to join our team and help drive vital income generation for the Motor Neurone Disease (MND) Association. Working from home, you'll support local businesses, individuals, and groups, empowering them to raise funds for a cause that truly matters.
In this role, you will develop, manage, and deliver fundraising activities within your region. From organising community and local business events to supporting volunteers, you will be responsible for creating meaningful and lasting relationships with fundraisers. Your role will be to ensure that all supporters feel valued and appreciated, while helping to maximise the income generated for the charity.
A key part of your work will involve delivering fantastic supporter care. You will guide fundraisers through their bespoke journey, offering personalised support via meetings, phone calls, and emails, helping them feel connected and inspired to continue their efforts. You'll also collaborate with our volunteering branches and groups to help them grow their local fundraising activities, ensuring they have all the tools and knowledge they need to succeed.
Accuracy and organisation are key in this role, as you will manage records in our CRM system and ensure all funds are received promptly and correctly. Ensuring all fundraiser activities meet the law, best practice guidelines and internal policies.
You'll also play an active role in public events, representing the charity, delivering presentations, and participating in local media interviews on behalf of the Association.
If you're a proactive and motivated individual with a passion for community engagement, we'd love to hear from you. Join us in supporting a vital cause and helping to create lasting change.
What are we looking for?
Experience in community fundraising or relationship management. You will need to be passionate about inspiring and supporting others to achieve their fundraising goals. You will have the ability to motivate and coach people, helping them feel confident and valued throughout their journey.
Strong communication skills are essential, both written and verbal, as you'll be engaging with a wide range of supporters. We're looking for someone who is empathetic, able to understand and relate to different motivations, and who can build personalised relationships.
You should be familiar with CRM systems and GDPR guidelines, with a keen eye for detail to ensure accuracy in all interactions. Flexibility and resilience are key, as you'll need to adapt to changing situations while staying motivated. A full clean driving licence and the ability to work some evenings and weekends are also required.
For full role responsibilities please view the job description located within the Candidate Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.
IMPORTANT INFORMATION
Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.
Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.
DBS: Depending on the nature of your role you may be required to complete a criminal records check with the Disclosure and Barring Service (DBS).
Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.
To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.
Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for a talented person who shares our values and is passionate about making a difference through grant funding. We need someone to help our funded projects achieve great things. As a small organisation, this role gives you the opportunity to have a major impact on our work.
With analytical skills that enable you to make judgements, and with good communications skills – both verbal and written, you will be expected to work under your own initiative as well as part of a small team.
This role will manage and assess funding requests made by clubs who are members of the National League and their linked charities. It will also help to support and develop organisations who are new to community delivery. We want to enable them to be able to achieve great results with our funding and to become skilled applicants to allow them to access other grant opportunities. The successful candidate with need to demonstrate an understanding of Theory of Change and what makes an impactful project. A knowledge of charity governance would also be an advantage.
You will need to have a strong understanding of funding systems and how grant support can enable recipients to make the biggest impact on their communities. You’ll also need to understand the landscape of community activity within football, who the stakeholders are and help to sustain partnerships across the network. Work will include the management of applications to the Premier League’s flagship education programme PL Primary Stars.
Being responsible for a variety of projects you will need to understand and respond to the different needs of our club community organisations (CCOs) by providing advice and feedback and be willing to have challenging but constructive conversations. You will give pre-application support, assess and report on new applications manage current grants, liaise with grant recipients, undertake project visits, identify and manage risk, while supporting CCOs to deliver their projects and measure their impact.
The client requests no contact from agencies or media sales.
Thank you!
Contract type: Permanent
Hours: 37.5 hours per week (5 in 7 days – Sunday to Saturday)
Salary: £30,000 per annum
Benefits:
• 28 days annual leave (increases with length of service)
• Health Cash Plan Membership
• Store Discount
• Pension Scheme Membership
• Development Opportunities
As one of the UK’s leading charities providing essential specialist equipment to disabled and terminally ill children, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen. Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give disabled children and their families a voice, even being instrumental in changing laws to benefit the families we serve. And we support adults with additional needs with volunteering and employment opportunities, providing a means for career development.
We are not like any other charity. All the stock in our stores is new, donated by retailers, allowing us to create a heaven for bargain hunters and savvy fashionista shoppers who want high street products at discount prices.
The Opportunity:
This is a great opportunity for an experienced Manager looking for the next step in their career to join our new High Wycombe Store. As Deputy Store Manager you will support the Store Manager providing positive leadership, setting exceptional standards in a store with 15,000 square foot of selling space and work with a sales management team to inspire, motivate, engage and develop a team of 40 colleagues. You will drive the customer experience and satisfaction, maintaining morale and creating/ supporting an operation that keeps customers coming back.
Your role/responsibilities will include:
• Work with the Store Manager to lead, inspire, motivate, develop and coach a high performing store sales team, through effective leadership.
• Achieve and exceed sales targets and growth objectives through set KPI’s.
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Maintain high store standards ensuring Newlife customers are provided with a positive, engaging shopping experience.
• You will be directly responsible for the effective day-to-day management of the store, including staff/rota planning, staff appraisals and general performance reviews.
• At times, you will need to deal with management issues such as disciplinary and grievances in a professional manner
• As part of the leadership team, you'll work a rolling rota which will include weekends, evenings and sometimes, late nights.
Key holder responsibility
We expect the Deputy Store Manager to take, develop the culture in their store which is reflective of Newlife’s values. In return, we can offer the environment for you to be your best and realise your potential.
What we are looking for:
You'll be able to work in a fast-paced environment and be adaptable to change. You'll be naturally friendly and want to get stuck in, working with your team to deliver great results as well as spot talent and support their development. You'll have good leadership and people skills as well as be a strong coach and role model who inspires the team to be the best they can be.
Previous retail and management experience is required for this role.
You may have experience in the following: Assistant Store Manager, Deputy Store Leader, Sales Supervisor, Retail Team Leader, Floor Manager, Customer Experience Manager, Assistant Retail Manager, Sales and Service Supervisor, Retail Operations Assistant, Store Supervisor, Duty Manager, Senior Sales Associate, Shift Leader, Retail Coordinator, Department Manager, Store Leader, Retail Floor Manager, Retail Assistant Manager, etc.
REF-217 803
Registered Charity
101 - 500
The UK’s largest charitable provider of specialist equipment for disabled children.
Thank you!
Can you see yourself creating and nurturing a network of informed and engaged volunteers? Imagine being their main go-to for info and guidance on their volunteer journey. Can you connect with these awesome people and help them shine?
As part of a team across South Coast and London you will manage an existing cohort of active volunteers providing dedicated support in their work helping their mentees secure outcomes including personal development, jobs and self-employment. This role is 17.5 hours per week.
Are you excited about providing volunteers with consistently stellar service that inspires them to make a real difference in young people's lives, and are you ready to empower them for incredibly positive outcomes? Picture yourself leading and supporting a group of volunteers. You'll use our CRM (Customer Relationship Management) and your connections with fellow team members to link up with opportunities that support young people and our programmes.
We're all about keeping things in tip-top shape so can you dive into the detail and keep things running smoothly, like accurately tracking, recording, and keeping tabs on volunteer activity? And can you encourage volunteers to do their part by keeping our systems up to scratch, ensuring we're always on the ball with core vetting and training requirements?
As well as the serious stuff, we're big on showing love to our volunteers! Our volunteers are exceptional individuals driven by a deep passion to ensure the success of the young people they mentor. You'll collaborate with volunteers from various backgrounds, each bringing a rich tapestry of skills to support a young person's journey. As part of the role, you will be expected to host some memory making events around the area in our partner offices with volunteers and our young people. You will work closely with colleagues, delivery partners, and external stakeholders to enhance volunteer opportunities and strengthen our volunteer network. Can you help us expand?
At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you share that passion too. We hope you’ll encourage positive action and change while supporting volunteers from all walks of life.
Ready for the challenge? Be prepared for a little bit of everything, you might find yourself wearing different hats and stepping up when needed. Ready to dive into this adventure with us?
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
Location: St Austell - Little Harbour
Contract Type: Permanent
Job Type: Part time, 32 hours per week (shifts usually 11:00 am to 7:00 pm - although there may be some flexibility)
Salary: £25,572 - £29,830 pro rata (£20,457 - £23,863 actual), plus enhancements for weekends and bank holidays
“Happy, amazing, special and fun” are perhaps not the first words that spring to mind when you think of a children’s hospice - but this is exactly how our families describe our clients hospices. Matched by their staff feeling “proud, rewarded and making a difference” by working in this special setting, this is perhaps a quite a different catering role to what you might have expected.
About the Organisation
Our clients provides care and support for children with life limiting conditions. They have an exciting opportunity for friendly and enthusiastic person who is motivated to join us on a permanent basis to really make a difference to the lives of the children and families who they support.
Where you will be working
They are situated in beautiful surroundings in St Austell, the hospice has a homely feel and yet provides stunning and spacious accommodation for the whole family, making the most of short and precious lives.
The Role
Working as part of a friendly and professional team of Kitchen staff and volunteers, you will prepare and serve a range of high quality, home cooked meals and snacks for children and families to enjoy during their stays. This is an excellent opportunity for someone looking for a part-time, permanent role within a homely environment.
The Successful Candidate
You will be experienced in a professional kitchen, with excellent communication skills. You should hold a current basic food hygiene certificate and a recognised catering qualification (or willing to undertake this).
Join the team for a rewarding career – 98% of staff agree that they are proud to work for them
Benefits also include:
• 33 days (plus bank holidays) holiday entitlement, which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference
Training
Full on-the-job training and a comprehensive induction period will be given relevant to the role.
How to Apply
Please apply by clicking on the link in this advert. If you have any questions, please visit their website to find out more, or use their email to contact them and speak to one of their HR team today.
Closing date: 3rd November 2024
Anticipated Interviews: TBC
*Please note if sufficient applications are received prior to the advertised closing date, they reserve the right to close this vacancy early. They therefore recommend that you apply for the role as soon as possible.
This fantastic opportunity will give you the chance to explore the wonders of the South West, whether you are already located here, you are a returner or looking for a different way of life; the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of the highly successful Children’s Hospice as an organisation and local employer.
You may also have experience in the following: Catering, Caterer, Cook, Chef, Kitchen Assistant, Food Prep, Food Hygiene, Charity, Charities, NFP, Not for Profit, Third Sector, etc
REF-217 467
Thank you!
Leeds office, hybrid or remote
Brainstrust is a charity dedicated to helping people with brain tumours and their families. We provide comprehensive support services, information, and assistance to enhance the quality of life for those affected by brain tumours. Our work is backed by a thriving portfolio of funders, and we are seeking a talented Trusts and Foundations Fundraising Manager to join our passionate team.
As the Trusts and Foundations Fundraising Manager, you will play a pivotal role in securing funding from trusts, foundations, and on occasion, corporate and statutory sources to support brainstrust’s vital work. You will be responsible for managing and growing our portfolio of funders, ensuring excellent stewardship, and identifying new funding opportunities.
Contract Type: part-time: 2-3 days per week, negotiable. We would also consider engaging with the right candidate on a contract, or freelance basis.
Please ensure your application demonstrates how your experience and skills match the person specification outlined above.
Closing date: 8th November 2024.
As an inclusive organisation committed to equal opportunities, we recognise the need for greater diversity in the charity sector, so we welcome and encourage candidates from a diverse range of backgrounds to apply for this role.
To apply, please send your CV and a covering letter detailing your suitability for the role.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purposeful Ventures aims to create a fairer society where all young people thrive. We are the UK’s leading charity for researching, incubating, launching and scaling initiatives and funds that tackle issues across education and society, from cradle to career, creating wide-spread system change and providing young people opportunities in education and beyond.
The HR and Team Coordinator will help ensure that Purposeful Ventures runs smoothly and efficiently.
You’ll work most closely with the Head of People, helping her to keep all of our HR administration in good shape and making sure that current and prospective staff are informed of and supported through HR matters across the employee lifecycle. You will also work closely with the COO and wider operations team to support the overall smooth running of Purposeful Ventures, from making sure we have a pleasant and productive physical office space to helping to maintain our digital files and CRM, to minuting meetings and supporting with finance administration.
This role would suit someone keen to develop their functional expertise in HR and gain exposure to the breadth of operational functions.
The HR and Team Coordinator will be organised and will have fantastic attention to detail, a strong can-do attitude and a willingness to proactively contribute to the team in multiple different ways. You’ll enjoy working flexibly and collaboratively and forming strong relationships within Purposeful Ventures and beyond.
Responsibilities and duties
Provide effective and efficient HR administration throughout the employee lifecycle for both Purposeful Ventures and its incubated ventures and funds, including:
- being the first point of contact for the HR mailbox;
- managing employee onboarding and offboarding processes;
- coordinating all HR admin processes;
- upkeep of the HR Information System, CharlieHR; and
- administration of all recruitment procedures from job application to appointment, using Team Tailor.
Contribute to the efficiency and effectiveness of the Purposeful Ventures Team, by providing team coordination and administrative support, including:
- being the first point of contact for general enquiries;
- managing the team calendar;
- supporting the external IT services contractor;
- providing research and administrative support to the COO;
- ensuring the efficient management of CRM information, team and project documents and templates; and
- minuting incubated ventures’ project board meetings as needed.
Ensure that the Purposeful Ventures team has a pleasant and productive working environment by:
- supporting the operations team to make the Purposeful Ventures office a pleasant, productive, inspiring environment for staff and contractors to work and collaborate;
- keeping the Purposeful Ventures office well stocked with agreed supplies;
- managing the day-to-day coordination of the office and office visitors; and
- monitoring office IT equipment, ensuring items are working well and repaired swiftly and that staff have access to the facilities they need.
Contribute to the smooth running of our finance processes, providing support to finance staff including mailbox monitoring and expenses submissions.
Key requirements
This role will suit someone who enjoys administration and making things work well for staff and clients, and delivering efficient customer service both internally and externally.
We are particularly interested in candidates with prior experience of HR administration.
The successful candidate will have:
- A commitment to and interest in Purposeful Ventures’ mission
- Experience in HR administration and office coordination
- Experience of handling and managing confidential data
- Excellent administration skills, detail orientated and systematic with the ability to multi-task and prioritise work to meet deadlines
- Excellent communication skills, both written and verbal, with the ability to adapt communication styles to the situation and audience
- Excellent numeracy skills
- Demonstrable commitment to and experience of implementing and improving systems and processes
- Experience using a CRM
- Experience working in a fast-paced working environment and/or a growing organisation
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You may have heard of our special charity already. We are Brandon Centre, a long-established charity, 55 years in fact, based in Kentish Town with a history of supporting young people under the age of 25 in the Islington and Camden areas of London.
In everything we do, we live by the very meaning of what we stand for; we are ‘Here for Young People’. We firmly believe that all young people should be able to access the highest quality care and support in a safe and welcoming environment. We have an amazing team, we challenge the status quo when it comes to giving young people a chance to be the best version of themselves, often in challenging circumstances. We are supported by fantastic Trustees and generous funders who we have the privilege to work with and who support us to help even more young people.
Our services encompass many facets of Mental Health (psychological, medical, sexual and social needs of young people) including individual Counselling & Psychotherapy, Systemic Integrative Treatment using a range of evidence-based therapies and a variety of outreach professionals in community settings. Also Clinical Training and Consultancy including healthy living, parent programmes and other aligned group work.
To continue our fantastic journey, we are looking for a new Head of Finance. Someone who is aligned to our own core values – maybe you have worked for a similar organisation or you relish the opportunity to work for us – a special place to bring your skills to a new role.
You will work closely with our CEO and Treasurer to take responsibility for the overall financial sustainability of the organisation. This means focusing on accurate and timely accounting of our charity’s finances, the delivery of actual results in line with budget, timely identification of financial risks and proper financial procedures. Moreover, you will have the opportunity of working with our CEO and Senior Leadership Team to develop an overall strategy for the organisation with a corresponding financial plan.
Is this part-time, permanent role the kind of position you are seeking? If so, we would love to receive your application. Further details can be found on the attached Job Description.
The client requests no contact from agencies or media sales.
Thank you!
This newly-created role is perfect for someone with a flair for engaging with others and looking to widen their fundraising and data analysis skillset to elicit real change. You will be working within a dynamic, highly-regarded local charity that values your views and encourages personal and professional development.
We are seeking a proactive, flexible, driven and organised person to lead on our fundraising, monitoring and evaluation and communication activities. This role will be integral to the and development to directly support the work of provding services to our families and volunteers. This is a fantastic opportunity for someone to utilise and hone their skills, gain valuable experience, and develop or perhaps further their career in the not-for-profit sector as part of a dynamic, enthusiastic and supportive team.
The successful candidate will be able to demonstrate experience in a fundraising and impact evaluation environment, including:
- developing and implementing a fundraising strategy
- writing successful grant funding bids and reports
- excellent planning and organisational skills with ability to prioritise competing demands and meet deadlines
For full details on the role, please see the attached job description and person specification
This is an exciting opportunity to join our team for 12 months, with the potential for extension subject to funding. We offer a genuinely rewarding and positive work environment, and ongoing opportunities for training and development.
Having been home-based, we are gradually moving back to working from our Marylebone office. However this role can be flexible, with at least 2 days homeworking possible after the probation period.
We welcome and encourage applications from people of all backgrounds. Home-Start Westminster, Kensington & Chelsea, and Hammersmith & Fulham is committed to Equality of Opportunity and Diversity, and to safeguarding and promoting the welfare of children and adults.
Registered Charity
11 - 20
The client requests no contact from agencies or media sales.