General Manager Jobs

Are you passionate about youth engagement and community growth? - Exciting Opportunity: Operations Manager at Caius House – Empower the Youth of Battersea!

About Caius House
Join us at Caius House (pronounced "Keys")—a dynamic youth community hub in Battersea with roots dating back to 1887! Originally founded by Gonville and Caius College, Cambridge, our space has evolved from a small College “settlement” to a thriving youth centre focused on providing open-access, stigma-free support to young people aged 8-21. Our mission is simple yet powerful: help young people unlock their potential and navigate the journey from childhood to adulthood.

We offer mental and emotional support, targeted programmes, and structured pathways to empower young people in Battersea. From employability skills to mental health support, our holistic services aim to boost confidence, enhance social skills, and raise aspirations. As part of our sustainability plan, we are focused on user-led service design, increased community ownership, and meaningful partnerships—all of which make Caius House a vital lifeline in our community.

About the Role: Operations Manager
Are you passionate about youth engagement and community growth? As our new Operations Manager, you’ll play a critical role in expanding Caius House's reach across Battersea. Working closely with our CEO, you’ll ensure that every young person who walks through our doors has an enriching and impactful experience, inspiring them to stay connected and thrive.

In this role, you’ll:

• Lead and Develop – Oversee a team of Youth Workers and sessional staff, ensuring high-quality support and engagement in every programme.
• Empower Youth Voices – Gather insights from our young community to shape programmes that resonate and inspire.
• Drive Community Engagement – Build partnerships and increase participation in our activities to create a vibrant, supportive environment for young people and their families.

What We’re Looking For:
A strong communicator and leader who is passionate about youth and community work. The ideal candidate will bring operational expertise and a creative approach to growing our reach and impact. Your work will directly contribute to the future of young people in Battersea.

Ready to make a difference in the lives of young people? Apply today to join Caius House and be part of a proud legacy that’s making a real impact.

Job responsibilities

Role Purpose

Bipolar UK have been commissioned by the NHS to deliver a high quality and specialist services across the UK. The Project Manager will assist the services team in increasing engagement and raising the profile of the service through building relationships and delivering services for our NHS partners. This is a varied and exciting role where the post holder will have a real influence on the development of the service. The post holder will take a pro-active lead in building relationships, partnerships, and alliances both internally and externally to increase the number of referrals into the service and ensure services are delivered on time and to a high standard.

This post will be the main contact point for the NHS who are engaging with our services. The project will accelerate referrals and establish pathways with our NHS partners and help grow and develop these partnerships.

You will be a motivated, passionate, organised and proactive communicator, with experience working in project delivery management.  

This is a demanding job, but you will not be on your own. You will be managed by the CEO and work closely with the Bipolar UK’s policy and services teams and all our NHS partners to ensure good outcomes are met.

Duties and Responsibilities

The role will be varied, challenging and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development.

Key responsibilities will be

Working closely with NHS partners to manage the referrals into services and develop strong, long-lasting relationships.

Act as the conduit between the Bipolar UK services team and NHS partners to ensure that projects are delivered on time and in accordance with the framework of our agreed contracts.

Ensure success is measured through good data capture and feedback is given to NHS stakeholders in the form of useful and well formulated reports.

Working with Bipolar UK’s internal teams to help raise the service profile and ensure sufficient promotion and marketing is delivered in order to fill courses and groups and meet the targets laid out by NHS partners.  

Organise and attend community and training events across the county to educate clinicians, promote BPUK services and encourage referrals, including workplace health and wellbeing events, health promotion events, volunteer community fairs, mental health clinics and GP surgeries.

Help to develop and deliver BPUK service offering to the NHS and help to continuously improve and enhance it. Answer requests for information from prospective new NHS partners and present to them the Bipolar UK offering.

Attend local meetings regularly with internal colleagues and NHS stakeholders to ensure the ongoing success and delivery of projects.

Person Specification

Qualifications

Essential

• Bachelor’s Degree or equivalent experience
• Project Management qualification

Experience

Essential

• Experience of delivering successful projects
• Demonstrable experience of partnership working.
• Demonstrable experience of KPI, performance measures
• Experience of project monitoring and evaluation, incorporating qualitative and quantitative client feedback and reporting.

Desirable

• Previous experience of delivering services.
• Experience of qualitative and quantitative client feedback.
• Knowledge of mental health issues, specifically bipolar.
• Experience of partnership working/collaborating with various organisations.
• Project Management experience
• Good understanding of mental health

Skills & Knowledge

Essential

• Excellent communication skills both written and verbal.
• Demonstrable experience of successful project management
• Ability to prioritise work tasks and develop effective work streams.
• Good stakeholder management skills
• Excellent organisational/time management skills.
• Positive and can-do attitude.
• Excellent team player and able to work autonomously and use own initiative.
• Confident and outgoing yet approachable and willing to take direction.

· You are a confident user of IT packages with a good knowledge of Microsoft Office programmes, such as Outlook, Word, PowerPoint and Excel.

• Experience of CRM, preferably Salesforce

Desirable

• Ability to read and interpret data including use of CRM (Salesforce) reporting
• Understanding of monitoring and evaluation frameworks
• Capable of producing service reports
• Knowledge/ understanding of bipolar and mental health more broadly

At Renaissance Foundation our mission is to inspire young people with caring responsibilities and/or chronic health conditions to reach their full potential through a three-year programme, using the power of inspiration, creative and digital learning and vocational development. Our programme is designed to create high aspirations, build resilience and confidence in public settings and support positive engagement with society.

We are looking for a capable, proactive person to oversee the management of RF’s programmes. You will be at the frontline of our work, working with key partners, young people and other stakeholders to make an impact. You will be responsible for all aspects of programme management and promotion of the programme through various outreach efforts. Please see the attached job specification for more information about the role.

This is a wonderful opportunity for someone who is passionate about improving the lives of young Londoners to work with a driven team in a small, but impactful, charity. We can be fairly flexible on start date but ideally the role would begin by January 2025.

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.   

Hours:           40 hours per week, five days over a flexible seven-day rota  

Location:      Shop from Brick Lane, 78 Quaker St, E1 6SW 

About the role  

Are you ready to make a difference? Join us at a pivotal moment as we embark on an exciting journey of national expansion. As part of our dynamic retail team, you won’t just help run a shop – you'll help shape the future of charity retail across your local community.   

At Crisis we believe in the power of retail to create real social impact. Our shops are unique, reflecting the individuality of the communities they serve and we’re looking for an Assistant Manager who shares our passion for delivering an exceptional customer experience. You’ll work closely with the Shop Manager to drive sales, building a dynamic volunteer team and overseeing donations to create a welcoming and visually engaging shopping experience. Ensuring that every customer feels the positive energy of our mission to end homelessness.   

We’re not just about profit, we’re also about people. In this role your skills and experience will be key in fostering a positive and supportive environment for our team of staff and volunteers. Together we create a space where everyone feels valued, empowered, and inspired to contribute to our mission.   

 We actively encourage applicants from diverse backgrounds, particularly those with lived experience of homelessness or from marginalised communities because we know that diversity strengthens us all.  

This is a permanent role. You will be primarily based in one shop within London Zones 1-2; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short-term basis.    

About you  

In this role we’re looking for someone with experience at a supervisory level and above, ideally within retail, who is passionate about the unique impact of charity retail and its role within a circular economy. You’ll need a keen eye for style and a passion for creating a visually exciting shopping experience. Equally important we are looking for someone skilled at managing and motivating teams of staff and volunteers, fostering a positive and productive working environment. Your commitment to sustainability will shine as you help to extend the life of donated goods, promoting reuse and responsible shopping. You’re not afraid to be bold in driving sales and impact and you’ll embody our core values while supporting the mission to end homelessness. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage. 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly.  

• And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 3 November 2024 (at 23:59)  

Interviews will be held W/C 11 November 2024 

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Our team of doctors, nurses and other professional staff provide expert care and support for local people with terminal or life-limiting illnesses and their families, in the hospice and at home. We not only take care of patients' physical needs, we consider their emotional, spiritual and social needs too; and we support families and close friends, both during illness and in bereavement.

We have an exciting opportunity for a passionate and people-focussed HR professional to lead our HR team, providing a highly effective HR service to our senior leadership and management teams.

Salary £36,626 - £39,503 per annum

(dependent upon experience, pro rata for part time)

Full or Part Time: 30 - 37.5 hours per week

(to be agreed with successful candidate)

This is generalist HR management role, so you’ll be responsible for ensuring effectiveness and driving improvement across all areas of the employment lifecycle, as well as providing expert HR knowledge and advice to our management and leadership teams.

The HR Manager will also lead the development and delivery of our workforce strategy and contribute to the strategic direction and day to day operational management of the hospice as a key member of the management team.

You will work collaboratively with others across our multidisciplinary workforce on a number of initiatives and projects, helping to ensure we achieve our aim of being a Great Place to Work.

What you need:

The successful candidate will be qualified to CIPD level 7 (or working towards this / have equivalent experience), along with substantial experience working in a HR generalist role. You will need to have a strong commitment to the vision and values of Bolton Hospice, and be able to demonstrate these values in the way that you work. You will have strong communication, relationship-building and organisational skills, coupled with an excellent knowledge of employment legislation, and experience in providing expert HR advice to senior teams.

Why Bolton Hospice?

You will be working in a skilled and dedicated team, with flexible working and some home working considered. We offer our employees generous annual leave (35 days a year including bank holidays, rising to 40 days with long service), a contributory stakeholder pension scheme, life assurance, membership of a healthcare cash plan and excellent training opportunities.

Closing Date for Applications:  Sunday 10th November 2024

Interviews: Friday 22nd November 2024

Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation.  Any appointment will be made on merit alone. Any offer of employment will be subject to a satisfactory DBS check.  Bolton Hospice has a No Smoking Policy.

LOCATION - Remote with travel required across the UK

Are you looking for an exciting and rewarding new role in 2024? Apply for the Learning and Development Manager role at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

We are seeking a Learning and Development Manager to work with the Director of Partnerships and Federation Development to develop an ambitious learning and development strategy for Emmaus UK.

As a hands-on Learning & Development Manager, you will play a critical role in developing the skills, knowledge, and capabilities of employees, companions, volunteers and trustees across the Emmaus Federation and within Emmaus UK.

Your primary focus will be on developing and delivering effective learning interventions, programs and initiatives that align with the goals of Emmaus and support the growth and development of its people.

You will have the opportunity to make a significant impact on the growth and development of employees, companions, volunteers and trustees, contributing to a positive learning culture, and supporting the overall success of the federation. Your role will involve supporting the development and delivery of strategic plans, programme design and implementation, stakeholder management, and continuous evaluation and improvement of learning initiatives.

This role is home-based, with some travel required across the UK.

Who are we looking for?

We are looking for a high-performing Learning and Development Manager, with experience working in a learning and development role, including experience of delivering training in-person and online to a range of stakeholders.

The successful applicant will be able to deliver effective and engaging learning and development programmes and will have experience of identifying and analysing learning and development needs, developing relevant approaches and evaluating effectiveness, developing a strong culture of continuous improvement across Emmaus UK and the wider federation.

This is an exciting and rewarding role for someone who thrives working with different people and pursuing new opportunities.

What we offer

· £37,878 pro rata (based on a standard working week of 37.5 hours)

· Working hours: 5 days per week, Monday – Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 12pm on Friday 1st November 2024.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 13th November.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

We are looking for an experienced and passionate Recruitment & Development Manager to drive the recruitment strategy at The Edmund Trust.

The Recruitment & Development Manager will seek best practice approaches that are effective and compliant with safer recruitment processes ensuring the resourcing needs of the organisation are met.

In addition, they will identify and lead on ways to foster employee growth through effective training and development programs and opportunities for all staff.

About Us

The Edmund Trust & Eddie’s has been proudly supporting people across the East of England with learning & physical disabilities, autism and complex needs for over seventy years. We work to provide lifelong opportunities and create positive lifestyles for people to be equal and active members of the community.

We provide person-centred support, allowing individuals to choose how they want to live their lives, enabling them to reach their full potential.  We encourage people to achieve their aspirations with outcome focused support. Working alongside our values of Commitment, Collaboration and Positive Interactions.

Main Duties - Recruitment

• Identify resourcing requirements across the charity by liaising regularly with internal stakeholders to ensure resourcing needs are understood and met. Build strong relationships with hiring managers to understand their needs and enhance the recruitment process.
• Create inspiring, bespoke and innovative recruitment campaigns to attract candidates who align with our values using timely and cost effective processes that meet safer and inclusive recruitment practices
• Utilise all avenues to positively promote the organisation to increase visibility and make it easy for candidates to apply. This includes social media, job boards, networking, application processes and events.
• Organise and join interviews with Support Workers and other roles where required, continuously review approaches with the aim to improve the effectiveness of the current recruitment selection exercises
• Ensure statutory, regulatory and contractual compliance through full, complete and timely administration of all recruitment documentation
• Manage and lead, in collaboration with the HR team, the end to end onboarding process ensuring excellent and welcoming candidate engagement during on-boarding. Maintain regular communication with candidates throughout  the on-boarding and induction processes, reducing “drop outs” and supporting retention 
• Working with senior managers to ensure the induction process truly supports new starters, in order to increase retention rates
• To utilise current trends, data and feedback on recruitment processes to drive continuous improvement

Main Duties - Development

• To be the main point of contact in regards to all learning and development matters. To work collaboratively with senior managers and the HR team to continually review our current training offer (internal and external) to ensure it is aligned to our industry and fit for purpose
• To monitor and evaluate the effectiveness of training initiatives and to ensure our targets for the training year are met. Work with the HR team to utilise training metrics and feedback from staff to report on trends or improvements.
• Attend monthly training meetings to contribute ideas and recommendations to senior management in relation to developments within the L&D strategy
• To be the main point of contact with the development and delivery of the Apprenticeship framework. Supporting managers and participants through the program, to achieve development and coaching objectives
• Collaborate with Senior Managers and the HR team to assess training needs, to design and create succession plans and career pathways for all staff in the organisation

 Person Specification

• Previous experience of leading and managing safer recruitment campaigns ideally in this industry
• Exceptional attention to detail and ability to follow safer recruitment processes
• Excellent organisational and time management skills
• Excellent communication skills both verbal and written with the ability to establish and maintain excellent working relationships both internally and externally
• Excellent IT skills in Microsoft applications relevant to role
• Previous experience of a training and development role with marketing skills including the usage of social media
• An understanding of employment law relevant to recruitment and GDPR
• Able to work with a collaborative approach, with creative and innovative approaches, an excellent team player and positive role model

Our benefits include:

• Working for a not-for-profit Charity that supports people with learning disabilities & Autism 
• 22 days paid holiday per year plus bank holidays
• Free car parking 
• Company Pension Scheme
• Cycle to work scheme
• Career progression opportunities
• Staff referral scheme
• HasteePay
• Employee Assistance Programme

The Edmund Trust is an Equal Opportunities employer and welcomes applications from all sectors of the community. Successful candidates will be subject to Disclosure and Barring Service checks prior to appointment.

This role will close on Monday 4th November 2024

Interviews will take place at our Head Office in Waterbeach on Friday 8th November, Tuesday 12th or Wednesday 13th November 2024

CSW is a dedicated team of people working to advance the right of freedom and justice in countries across the world. We are confident in our identity as a Christian human rights organisation that works for freedom of religion or belief for all people, regardless of religion, belief, or non-belief.

The latest internal pulse survey illustrated that CSW is a great place to work: 97% are proud to work for CSW; 97% of staff feel CSW really allows them to make a positive difference, and whilst there is always room for improvement, we couldn’t be prouder of our efforts to curate a healthy culture where every individual is valued and championed.

The Role

This role is all about people – connecting with church leaders and other individuals within church communities, sharing your passion for freedom of religion or belief through sermons, presentations and conversations to inspire others to take action. You’ll be a natural networker and someone entrepreneurial who takes initiative and comes up with your own ideas for how best to reach busy church leaders and congregations. You will be self-motivated and able to work collaboratively.

Key responsibilities (full responsibilities listed in the application pack):

• Proactively source speaking engagements in churches across the UK and fulfil these engagements, both by deploying a network of staff and volunteer speakers and by speaking yourself.
• Develop a plan to reach new and lapsed churches for CSW
• Use the CRM, as well as your own connections, to identify key church stakeholders to approach about partnering with CSW
• Build meaningful relationships with new and existing church partners, with the view to supporting churches in learning about justice and religious freedom issues and establishing or renewing support through prayer, campaigning and giving

Essential criteria (full criteria listed in the application pack):

• Proven experience of church engagement for a charity with demonstrable outcomes
• Experience of public speaking, preferably in churches
• A minimum of two years’ experience of account management or managing relationships with customers/ supporters

About The Role

Kingston Bereavement Support (KBS) is the only bereavement service in Kingston Upon Thames. We are a registered provider to local GPs and an organisational member of the Childhood Bereavement Network. We are organisational members of British Association for Counselling and Psychotherapy, and we work in accordance with their Ethical Framework.

The Saying Goodbye Project (SGP) is our children and young people’s service. We help children, young people and families who are bereaved with 1:1 counselling support, advice and information. We have close and long-standing relationships with local schools, children's services and other professional and voluntary sector organisations throughout the Borough, which enables us to reach the most disadvantaged and vulnerable young people who can benefit from the support we offer. We are part of Kingston Children and Young People's Network, led by Kingston Voluntary Action. which looks at areas such as local statutory plans for children and young people, child safeguarding and best practice sharing. This provides excellent networking and partnership working opportunities with other local groups.

We are looking for a committed, passionate and qualified Counsellor or Psychotherapist to coordinate an age-appropriate bereavement counselling and support service for children and young people, in partnership with the KBS Lead Service Coordinator. As well as undertaking one-to-one clinical work, the successful candidate will work as part of small team to coordinate a professional, effective, and quality bereavement counselling and support service for children and young people who live, work or study or are registered with a GP in the borough of Kingston upon Thames.

This is an exciting opportunity to lead ASSIST Sheffield’s experienced and diverse volunteer teams and staff in delivering high-quality housing and accommodation provision to people who are experiencing destitution as a result of being refused asylum in the UK. The post holder will join a small leadership team, collectively holding responsibility for the work of the organisation.

This post will also lead the expansion and development of ASSIST’s accommodation portfolio, including income-generating activities such as the provision of safe and secure housing to people with refugee status.

You will be joining the charity in an exciting period as we are embarking on setting ASSIST's new five year strategy in a collaborative process that your role will directly feed into and will be guided by input from our service users.

You will be managing or delivering housing projects and services, including identifying and procuring suitable properties, and be familiar with relevant standards and regulations. 

You centre the wellbeing of people seeking sanctuary in the UK in your work and are committed to anti-oppressive practices and to the values of solidarity and respect which underpin ASSIST’s work. 

As an excellent communicator, you will be forging positive relationships with colleagues, external partners and supporters.  You are ready to hold responsibility within the organisation confidently and transparently. 

ASSIST Sheffield is a well-established charity which has supported people who have been made destitute following the refusal of their asylum claims for 21 years. With over 140 volunteers and a staff team of 12, this is a dynamic and exciting working environment.

If this sounds like you, we would love to hear from you!

ASSIST particularly welcomes applications from people with lived experience of the asylum system, or people who experience marginalisation, minoritisation or who are often excluded from decision-making roles. For example, people of colour; people from working class backgrounds; people from LGBTQ and migrant communities; care experienced young people; and disabled people.

An offer of employment is subject to a satisfactory Disclosure and Barring Service (DBS) check.

Advice and Community Support Services Manager

Contracted Weekly Hours: 37.5 Monday to Friday 9am-5pm

Contract Type:                          Permanent

Salary:                                        £31,447.50 per annum

Annual Leave:                           25 days plus 8 bank holidays

Location:  Based at ICN Office, 200 Holdenhurst Road, BH8 8AS, + some hybrid working

International Care Network is a Christian charity whose aim is to help rebuild the lives of asylum seekers and vulnerable migrants. We are looking for an experienced manager to manage 2 of the departments, which each require part time management, making up a full-time role. The first department is the Advice Service, which offers general advice as well as OISC (Office of the Immigration Services Commissioner) regulated immigration advice.

The second department is the Community Support Department, which supports particularly vulnerable and isolated women and children, as well as offering emotional wellbeing support and community activities for male and female asylum seekers and refugees. For more information about each of the pieces of work, please see our website.

ICN provides benefits to staff including:

• Company pension scheme.
• A degree of flexible and hybrid working.
• Staff welfare opportunities including socials and access to external clinical supervision.
• Training opportunities relevant to role.

This position is supported by the National Lottery Community Fund

Role Title: Temporary Operations Manager (Maternity Cover)
Salary: £41,463.70 FTE per year (pro-rata to 4 days per week)
Contract length: 12 months (fixed term) March 2025 to March 2026
Location: Hoxton, London UK

Deadline for applications: Sunday 19th January 2025
Shortlisting / Interviews: second half of January 2025
Start Date: March 2025

Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.

The range of Counterpoints Arts’ work has grown considerably since it was founded in 2012 and we are now seeking someone to lead on Operations Management whilst our current Operations Manager is on maternity leave. This role is key to ensuring the smooth running of our charity’s operations, including overseeing day-to-day administrative, financial, and HR functions. The successful candidate will be highly organised, proactive, and have a strong background in charity operations or a similar role within the nonprofit sector. We are particularly interested in recruiting someone whose values align with the charity's mission and overall team culture.

Counterpoints Arts aims to attract and retain talented people from all backgrounds to its team. We particularly welcome applications from those who have been historically excluded from the cultural sector, including people with lived experience of displacement, people of colour and other ethnic global majoraties, people who identify as LGBTQ+, disabled people and people from a working class background.

Responsibilities:

Overall, the role involves ensuring smooth daily operations and charity compliance, managing office administration, supporting team productivity and wellbeing, and liaising with external stakeholders and suppliers.

Finance and Fundraising:

• Ensure financial compliance and oversee bookkeeping, invoicing, and grant payments.

• Support budgeting, financial reporting, and planning with the Director.

• Monitor charity management accounts, project income, and expenditure.

• Manage year-end accounts, filing with the Charity Commission, and Company House.

• Write funding applications and reports, maintain funder relationships, and ensure grant reporting deadlines are met.

• Ensure provisional figures are submitted to various funders and entities

• Write narrative report to go alongside financial report for year end accounts

Board and Senior Management Team:

• Support the Director in preparing Board papers

• Support SMT meetings and assist the Board with reminders and actions

• Update the Risk Register every 6 months according to updates agreed at Board meetings

​HR and Policy:

• Lead on HR activities, annual leave, TOIL, pensions, and contract administration.

• Oversee payroll, recruitment, staff wellbeing, and compliance with employment law.

• Manage temporary staff and freelancers, and update HR policies as needed.

• Lead on the annual team training programme and supporting team with individual

  training ambitions

• Support all staff with wellbeing needs and help address issues with individual wellbeing.

• Organise team training, away days, and foster a positive team culture.

• Ensure staff adherence to policies (e.g., annual leave, sickness, TOIL) and promote

  inclusive work practices.

• Support with Risk Assessments and Safeguarding assessments and help respond to safeguarding concerns or incidents

• Support with Activity Planning

• Support with any placements/internships

• Organise annual DBS checks for all staff

IT:

• Manage all IT systems used by the team of staff and freelancers, including Slack and Google Workspace.

• Oversee CA website management including updates and resolving issues as needed with the web developers

• Communicate any server or IT issues promptly with the team

• Encourage best practice for cyber security to all team members and work with staff to resolve any cyber security issues that arise Compliance and Governance:

• Ensure legal and regulatory compliance, including Charity Law, Data Protection, Health & Safety and Employment Law, and support implementation of relevant policy with the Board and Senior Management Team.

Office Management:

• Manage office logistics, filing, GDPR compliance, and health and safety.

• Ensure safeguarding protocols are in place, reporting issues to the landlord/Building Manager as needed

• Manage insurance renewal and any issues with insurance throughout the year, including

  additional insurance premiums / cover and any claims

Required Experience:

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.

• Strong financial literacy and experience managing budgets.

• Excellent attention to detail: Highly organised with a focus on accuracy, best practice and compliance.

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture

• Ability to handle sensitive and confidential staff and organisational information

• Excellent organisational and project/task management skills.

• Strong written and verbal communication skills.

• Highly literate in IT: experienced with Word, Excel, Google Workspace, Slack, and other organisational software.

• Proactive and adaptable: able to take initiative, prioritise tasks, and adapt quickly to changing circumstances.

• Collaborative with excellent interpersonal skills, capable of working with a range of colleagues, stakeholders, suppliers and partners across the sector.

• Passionate about organisational planning and supporting teams to operate at their best.

Desirable Experience includes:

• Lived experience of displacement

• An interest in/passion for arts and migration

Values and Beliefs underpinning our work

Our work is organised around a set of core values and beliefs that guide our work and inform our decisions.

Our working culture, created through the interactions of our staff, volunteers, trustees, artists, partners and wider network, is based around the principles of mutual respect, collaboration, trust, care, generosity, transparency, accountability and deep commitment to our work.

We are dedicated to ensuring fairness and equity for all staff, regardless of their position, gender, age, race, religion, or background.

How To Apply

Please note that applicants must have a current legal right to work in the UK (this job does not qualify for the UK Skilled Worker Visa).

Please send the following documents to us by email with ‘Operations Manager (maternity cover)’ as the subject, by Sunday 19th January 2025:

• An up-to-date, comprehensive CV

• Covering letter (max one page) outlining how you meet the role and person specification criteria

• A completed Equality Diversity Form. Please download, complete and attach to your application form.

  We encourage applicants to apply even if you don’t feel like you meet every criteria, and please contact us if you have any questions or would like to arrange an informal chat about the role.

  We will review all applications and hold interviews in the second half of January 2025 with the successful candidate starting in March 2025.

You have substantial experience of working in Housing and Social Care and an in‐depth understanding of mental health issues. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a Service Manager.

Bakery Court and Chapel View are mental health, supported housing and community-based services, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for managing the day‐to‐day running of the service, you’ll ensure the quality of support we provide to people who use our services is second to none. Managing service contracts, line managing staff, carrying out inductions, undertaking investigations, putting team development plans in place and supporting business development colleagues – all are aspects of this challenging and rewarding role.

Substantial experience of managing a caseload of individuals with complex needs is a given, as is the ability to lead by example using a firm but inclusive management style. Some housing management experience would be useful too. Open and encouraging, you have lots of tact and diplomacy and are great at managing conflicting priorities. You also have a flexible approach to working hours and are happy to participate in on call arrangements.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

You will be covering the areas of Ulverston and Kendal.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

To apply, please send a CV and covering letter explaining why you feel you are right for the role.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Title: Philanthropy Manager (HNWI)

Contract: Full-Time (36 hours per week), Permanent

 Salary: £38,347 per annum

About Us

 We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.   

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things. 

We employ over 1000 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world. 

This is an exciting time to join the NHM’s Development team, as we have launched a major capital campaign that is set to rejuvenate the Museum spaces and transform access to our collections. Alongside this we have secured investment from the UK Government to build a major new science and digitisation centre at the Thames Valley Science Park in collaboration with the University of Reading. The purpose-built centre will house much of the Museum's collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

 Job Summary

Development Group generates philanthropic and sponsorship income to help us create a Natural History Museum for the future – investing in capital development, attaining vital acquisitions for the collection, transforming our galleries, developing innovative exhibitions and undertaking ground-breaking scientific research on issues that affect us all.

The Museum is looking for an ambitious and self-motivated individual for the role of Philanthropy Manager. The role will contribute to our strategic priorities, working closely with the Senior Principal Gifts manager to cultivate and maintain relationships with new and existing funders. With opportunities to fundraise towards a diverse range of core and capital projects.

Working alongside an approachable and highly successful Philanthropy team, reporting into the Senior Principal Gifts manager, the role will support the development of our Principal giving strategy, building relationships with a portfolio of potential and existing funders engaging them through phone calls, meetings, written correspondence, events and by creating compelling proposals.

The role will provide substantial opportunity for professional development within a world-leading cultural organisation.

Main Responsibilities 

Fundraising

· Raise income in line with agreed personal targets and KPI’s, contributing to the Philanthropy team’s current annual income target of £7m+.

· Cultivate a portfolio of major donor prospects in the UK and abroad at the six-figure gift level and support the Senior Principal Gifts Manager in the management of seven-figure gifts.

· Establish strong cross-Museum relationships to develop programme ideas in line with funders’ interests, and craft compelling cases for support.

· Work independently and in collaboration with the Senior Principal Gifts Manager, Head of Philanthropy  and Director of Development to plan and implement creative strategies to increase philanthropic gifts at the seven-figure gift level.

· Actively solicit funding personally through bespoke cultivation plans and utilise senior stakeholders effectively when needed.

· Prepare written briefings for senior management for meetings with prospective donors as well as follow up documentation and correspondence.

· Ensure all required gift reporting is delivered to the highest standards, supporting the development of robust evaluation processes with colleagues where needed.

· Promote best practice in fundraising across the NHM.

Finance and Administration

· Work closely with Finance and project delivery colleagues to monitor incoming payments and ensure that donations are spent in line with funding agreements.

· Ensure full and timely records of all activity are kept on the database in adherence to set policies and procedures.

General

· Stay informed of key developments within the sector by monitoring government and third-sector policies and relevant publications.

· Attend evening and occasional weekend meetings and events, as required within the nature of the post.

· Assist with other duties that may be reasonably required.

Essential

· A demonstrable track-record in securing and managing gifts from high-networth-individuals, including research, crafting compelling proposals, and effective stewardship.

· Exceptional written and oral communication skills, with an ability to convey detailed information in a concise and engaging manner.

· Ability to establish productive relationships with a variety of funders, prospects and colleagues.

· Ability to work proactively and constructively with colleagues to develop high-quality project proposals.

· Ability to act as an ambassador for the Natural History Museum amongst a range of high-profile external contacts.

· Exceptional attention to detail and organisational skills.

· Ability to prioritise and meet regular deadlines whilst working under pressure.

Desirable

· Direct fundraising experience in the cultural/environmental sector with High-Net-Worth Individuals. 

· Experience of working with senior stakeholders (Trustees, Directors and Senior Leadership teams).

· Experience working on capital or campaign fundraising.

Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

We are ambitious. To make a difference on a global scale we are big and bold in our thinking and set goals which may seem impossibly high. We act with integrity, but we are not rigid or inflexible.  We are excellent at what we do and look for opportunities to make a difference for the Museum wherever we can.

We are curious.  We never stop learning. We look outwards beyond the Museum and ask questions to advance our understanding. We seek out and actively listen to different perspectives. We take time to reflect, are thoughtful and open to new ideas.

We share the wonder. We are captivated by the natural world, proud of our treasures and trusted guardians of our collections. We are passionate about the Museum, enjoy telling its stories and sharing our knowledge and expertise to inspire others. We don’t take this for granted; we feel proud to work here.

We are pioneering. We are not afraid to try something new and use good judgment and evidence to take risks. We experiment, innovate, and embrace complex problems by adapting our approach. We do not dwell on setbacks or get preoccupied with problems. We find solutions.

We team up. We respect the expertise of others and recognise that we produce the strongest outcomes when we put the best ideas together. We trust each other, keep things simple and make it easy for others to do the right thing. We share information and skills so everyone is equipped and enabled to succeed. We never let bad moments grow into bad relationships. We inspire and empower each other to give our best.

We act with pace. We focus our efforts where we know we can make the biggest impact. We take tough decisions and once a plan is set, we all get behind it to make it happen. We take responsibility and don’t wait to be told what to do. We are racing against time in this planetary emergency, so we work with a sense of urgency.

General Information

All positions at the Natural History Museum are conditional subject to receipt of:

• Proof that you are legally entitled to work in the UK

• A Basic Disclosure Check from the Disclosures and Barring Service (DBS)

• Satisfactory references covering the last 3 years of your employment or education

• Health clearance

The Museum supports flexible working.

To apply

If that sounds like you, please apply online on the Natural History Museum’s careers portal.

Closing date: 23:59, 10th November 2024

Interviews expected w/c 25th November 2024