Suffolk Refugee Support

Who we are

We are an independent charity giving practical support to refugees and asylum seekers in Suffolk. Our staff, volunteers and trustees are proud to have helped so many people to overcome past trauma and rebuild their lives as successful members of UK society. We couldn’t do our work without the kindness and generosity of our supporters and donors, or the resilience and determination to get on with their lives shown by so many refugees. 

Our culture and values

• We are driven by a recognition that each person is unique, that every individual has intrinsic value and has a constructive role to play in UK society
• We are always open, friendly and welcoming
• We are respectful, reliable, honest and transparent in all our dealings with one another and with others
• We direct all of our efforts towards self-determination and ultimate independence for our clients
• Our work is always led by the needs and interests of our clients
• At all times we work in ways that ensure the all-round safety and security of our clients and everyone who works for SRS
• We always work to the highest standards; keeping ourselves fully informed and knowledgeable about every sphere of our work

Equality, diversity and inclusion policy

Suffolk Refugee Support (SRS) is committed to equal opportunities and to supporting diversity both in the provision of services and as an employer. These commitments are set out in this policy, and are integral to the provision of SRS’s services and to the work done by its staff, trustees, and volunteers, who are expected to promote equality in the workplace and to deliver services with sensitivity.

In essence, this means that no service user, job applicant, employee, volunteer, trustee, or member will be treated less favourably on the grounds of the following protected characteristics: age, disability (physical or mental impairment), gender reassignment, marital or civil partnership status, pregnancy or maternity, race (colour, nationality, ethnic or national origin), religious beliefs, sex and sexual orientation. In addition, SRS is committed to ensuring that no service user, job applicant, employee, volunteer, trustee, or member will be treated less favourably on the grounds of membership of a particular social group, political opinion, caring responsibilities, HIV status and employment status.  

In particular, SRS recognises that refugees and asylum seekers are a particularly vulnerable group of people and may experience additional prejudice and discrimination. As a result, SRS is committed to supporting refugees and asylum seekers to take their full place in society, including being involved in SRS’s governance structures.