General Manager Jobs
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.
To ensure individual supporters are treated in a responsive and respectful way. Also, to support the Fundraising team with the maintenance of records / transactions and assist with the management of MAP's fundraising database: Microsoft Dynamics.
About You
As a Supporter Care & Database Assistant you will be the first point of contact for our supporters, community groups, organisations, media representatives & others who get in touch with MAP directly by phone, email and by post.
You will ensure that data entry into our fundraising database: Dynamics, is accurate and kept up to date, to enable us to steward our supporters effectively.
You will also be responsible for banking donations received at our London office and thanking our wonderful donors.
We’re looking for someone who is passionate about providing excellent customer service and is a clear communicator. You’ll understand how important it is for MAP to engage with our supporters effectively to ensure lasting relationships.
Duties and key Responsibilities
Be responsible for responding to supporter enquiries by telephone, letter and email, within our service level agreements. as well as handling outbound supporter care calls and other communications.
• Process donations from multiple income streams, ensuring supporters are thanked according to internal guidelines.
• Maintain supporter and organisational records in our database.
• Using data securely and with best practice data protection principles in line with GDPR.
• Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary.
• Develop & maintain effective working relationships with colleagues in & outside of fundraising.
• Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care & Database Manager.
Other responsibilities
• To assist with the banking of cheque and cash donations received at head office.
General Responsibilities
• Support the mission, ethos and values of MAP
• Support and promote diversity and equality of opportunity in the workplace
• Work collaboratively with others in all aspects of our work
• Represent and be an ambassador for MAP
• Maintain and improve competencies through continuous professional development
• Abide by organisational policies, codes of conduct and practices
• Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.
Person Specification
Experience
• Experience of supporter or customer care
• Experience of customer relationship management (CRM) databases
• Experience of using Dynamics is desirable
• Experience of transaction processing, e.g. credit cards, cheques
Skills and abilities
• Good interpersonal skills and an excellent team player. Someone who is open, able, and willing to deliver beyond a personal brief
• Ability to work well under own initiative, meet deadlines and have a good attention to detail
• Interest and ability to learn technical skills relating to the functions of the fundraising database.
• Good communicator with an ability to share information in clear and concise language
• Strong attention to detail
Education/training
• Able to use a computer with confidence, advanced MS Office desirable
Personal attributes and other requirements
•Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding.
•Commitment to anti-discriminatory practices and equal opportunities.
•Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).
• An ability to apply awareness of diversity issues to all areas of work
• Ability and willingness to work weekends/evenings on occasion to support events and other charity activities in the UK, and to travel overseas where necessary.
Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification
The client requests no contact from agencies or media sales.
Trinity House is a charity dedicated to safeguarding shipping and seafarers, providing education, support and welfare to the seafaring community with a statutory duty as a General Lighthouse Authority to deliver a reliable, efficient and cost-effective aids to navigation service for the benefit and safety of all mariners. Its Corporate Department runs one of the UK’s largest maritime charities with an endowment of c£250m as well as a Fraternity comprising distinguished members of the maritime community.
The Department is establishing a new post of Head of Operations and Change Projects to take responsibility for the specific operational outputs set out in the Role Description together with the management and delivery of an agenda of innovative Change Projects commissioned by the Corporate Board. Please see attached job description for further information about this exciting opportunity.
To apply, please submit a CV and a covering letter of no more than 2 sides of A4.
The client requests no contact from agencies or media sales.
About Resource Futures
Our vision is to create a sustainable world. We work collaboratively with governments, businesses and the third sector to help speed up the transition to a circular economy and manage resources and waste in a more sustainable way.
We are non-profit-distributing and have a close-knit team of 50+ trusted employees who collaborate across various areas of the business. Our multi-disciplined and connected approach sets us apart from the competition and enables us to build robust solutions that have a meaningful impact in the world.
We are passionate not only about what we do but how we do it, and we’re proud to be a part of the global B Corp movement to use business as a force for good. Employee-owned and independent, we’re all about helping each team member grow, and together striving towards our goal of creating a sustainable world. We are motivated by the impact of our work and how it feeds into wider issues of climate justice and the circular economy. Our work is far-ranging from supporting businesses to advising governments, as well as delivering the evidence to support global change and driving projects within communities on the ground. Read more about our company and how we go beyond for our people, to help them grow and thrive.
The opportunity
We are seeking a skilled, experienced, and driven Finance Manager to join our dynamic team. Reporting to the CEO, you will be responsible for overseeing the financial operations of the company, ensuring accurate financial reporting, and providing strategic financial guidance to support the company’s growth and development. You will review our financial procedures and processes and where appropriate recommend and implement change and improvements. You will lead our two-person finance team, part of core services, which provides HR, IT, facilities, and marketing support for the company.
What you will be doing
- Delivery of accurate and timely financial information for the company including preparation of monthly reports as required.
- Support the CEO and Executive on strategic development through the provision of performance insights on financial and delivery metrics and management accounts, liaising with external accountants, as appropriate.
- Provide reports to the Directors, Executive and other senior staff analysing company performance including project financial performance.
- Prepare for and oversee the Company’s annual independent financial accounts audit.
- Oversee insurance policies liaising with brokers and other third parties, as necessary.
- Monthly financial reconciliation of QuickBooks and CMap and production of reports.
- Working with and supporting HR as appropriate on payroll, pensions, holidays, and time records.
- Support the company to continually improve our IMS systems and B Corp accreditation through the provision of efficient financial project management systems and reporting.
- Line management of the Finance Officer.
The essentials
- AAT / ACA / ACCA or CIMA qualified, or proven experience in a similar role.
- Proficient in using QuickBooks.
- Clear and concise communication style, with the ability to build productive professional relationships across all roles.
- A trustworthy problem solver with a positive, can-do attitude.
- Experience in:
- Team and line management, to include coaching and development of direct report.
- Payroll including HMRC management of payrolled benefits.
- Sales and purchase ledger management.
- VAT quarterly and PAYE monthly and annual returns and reports.
- Pension schemes management and payments.
- Annual budget (payroll and overheads) preparation and monitoring.
- Financial management best practice and project performance KPIs.
- Preparation for annual external financial audit.
- Preparation for annual insurance cover and management of polices in liaison with insurance broker.
Great to haves
- Asset management experience.
- Experience of working for an employee-owned ethical company.
- Commitment to sustainability.
Benefits
- Embedded flexi working culture.
- 25 days annual leave, plus bank holidays, each year (pro rata for part-time hours) – flexibility to work or use some bank holidays for annual leave.
- Paid volunteer time each year (a full day for those working 19 hours or more per week, and a half day for those working up to 18.75 hours per week).
- Enhanced maternity and paternity pay.
- Enhanced sick pay.
- Scottish Widows pension plan – the company will match up to 7% of your contribution.
- Group life assurance cover.
- Healthcare portal offering 24/7 GP access, mental health support, wellbeing advice, financial and legal guidance.
- Mental health and wellbeing group with trained mental health first aiders and responders, maintaining a focus on support for our team.
- Cycle to work scheme for all and on-site showers at the Bristol office.
- Home and tech scheme – costs at Currys and Ikea spread across 12 months, and up to 10% savings.
- On-site charging points for electric vehicles at the Bristol office.
- Paid professional membership such as CIWM or IEMA.
- An opportunity to become a company member, contributing to decision making and the future of our business.
- Consultative Group – a group of employees providing an anonymous vehicle for employee voice, raising issues, proposing changes, and engaging senior management.
- Regular line manager 1:1s and performance reviews, with opportunities to discuss and build targets that inspire and push you professionally.
- Annual training budget to ensure continued progression and development, as well as regular internal ‘Lunchtime Briefs’ and other sessions to share skills and knowledge across all roles.
- Two annual team activity days, each followed by evening socials.
- Green and accessible Bristol office, surrounded by nature, and close to the harbourside.
- Accessible central Glasgow office close to local public transport links.
- An opportunity to join a friendly, fun, professional, challenging, and supportive place to work, and a team that is collectively focused on making a positive impact.
Resource Futures is an equal opportunities employer. We strive to create a working environment where everyone can make best use of their skills, free from discrimination or harassment. We celebrate difference and encourage everyone to join us in being themselves at work. We pride ourselves on working flexibly to enable our people to take care of their mental health and maintain a good life-work balance. We are Disability Confident and a Living Wage employer, and our hiring decisions are based on merit, qualifications, and business needs. We recruit and treat everyone with equality and respect regardless of age, disability, gender, gender reassignment, marital or partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. In line with the expectations set out in our Equality, Diversity and Inclusion policy, we place an obligation upon all of our people to respect and act in accordance with this statement.
Our vision is to create a sustainable world. We support organisations, people and communities to thrive using material resources sustainably.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Join our team as a Partnerships Manager, helping us to support teachers, champion great teaching and raise the status of the profession by helping us continue to grow our membership and retain existing members. In this exciting and varied role, you will identify and maximise opportunities to attract and retain members at all levels of the teaching profession.
Full details of the role are set out below but you can listen to a brief audio description of the role here.
Job Title: Partnerships Manager
Reports To: Associate Director: Partnerships
Salary: £34,000-£37,000 per annum dependent on experience
Contract: Permanent, full-time
Hours: A full working week is 35 hours and we offer flexible working options
Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found here.
Based: Office based, with hybrid-working options - we encourage staff to work from the office (London WC1N) once per week. Travel frequently across the UK as required.
Start date: From January 2025, flexible start date for the right candidate
Deadline and interview: Applications will close on 6th December 2024.
Interviews will be scheduled for w/c 2nd Dec and w/c 9th Dec but we will be reviewing applications on a rolling basis so we will interview as soon as a suitable candidate is identified.
Interviews will consist of a task and competency-based interview.
Application: Please apply here by uploading your CV and cover letter. Please use the guidance when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage.
The Organisation
The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.
We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.
We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status and providing meaningful professional learning opportunities for the teaching profession.
The Opportunity
The Partnerships Manager will support the team in delivering ambitious membership growth targets for the College. Working closely with the Associate Director: Partnerships, the Partnerships Manager will take responsibility for:
- Developing and delivering presentations to drive Chartered College membership, ensuring that trainee teachers, teachers and school leaders are aware of and join the College, including at conferences and sector events.
- Developing new partnerships to support scalable income generation for group memberships, Chartered programmes, accreditation and projects, and introducing bespoke opportunities for customers and stakeholders.
- Supporting existing partnerships and, through those relationships, identifying wider sector challenges for the College to address. This will include working closely with the Associate Director for Professional Learning, Marketing and Communications Manager and Head of Content.
Membership sales
Most of your time you will be working towards achievement of objectives (including sales and account management and supporting overall membership numbers) and income targets for the full range of products and services including group membership, Chartered programmes, accreditations and projects offered by the College. You will build and maintain a sales pipeline to report to the Associate Director: Partnerships.
Membership engagement
You will spend some of your time managing and implementing workshops, webinars and activities for groups of trainee teachers, teachers and leaders to drive membership engagement, upgrade, renewal and recruitment. This will require regular travel throughout the UK. You will also liaise with training providers, universities and appropriate bodies to support student recruitment and upgrade to ECT membership.
Account Management
You will spend some of your time:
- Maintaining excellent account management and first-rate customer service with both existing and new partners and customers.
- Working closely with Members, Fellows and supporters of the College to build and maintain relationships and expand potential partnership opportunities.
- Maintaining records in the College’s CRM system (Salesforce), and ensuring colleagues are informed of customers’ status and opportunities.
- With the Associate Director: Partnerships and Membership Manager, managing processes and implementing activities.
Other
Alongside your main areas of work, you will:
- Continue to engage in your own professional development.
- Arranging and participating in meetings, and other activities as required.
- Attending and participating in CPD learning activities and training to maintain and develop your knowledge and skills.
- Performing other activities as and when required in order to support the wider team achieve our membership targets.
About You
You do not need to have expertise in absolutely all areas, let us decide! We are committed to creating a diverse and inclusive environment and encourage you to apply. We’re looking for someone who is motivated by our mission and truly passionate about membership growth and supporting teachers. Systems you would be using include Zoom, Excel and Salesforce.
Essential knowledge and experience
- You will have experience in a sales or business development role
- Educated to degree level, or equivalent work experience that demonstrates equivalent ability to analyse information and data
- Experience of building sustained relationships and managing transactions with external organisations.
- Experience of planning and executing recruitment campaigns or initiatives
- Understanding of the British education system, and the key challenges teachers and school leaders are facing
Desirable knowledge and experience
- Experience of membership or subscription sales
- Knowledge of GDPR and how it relates to the storage, retention and use of personal data
- Background in the education sector and/or teaching
Why Us?
As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to:
- Flexible working: responsive management, flexible hours, hybrid or fully remote working
- Professional development, including formal and informal training and support
- Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction
- Mental health and wellbeing: access to health and wellbeing advice and health cash plan.
Diversity and inclusion at the Chartered College
As a growing organisation we are committed to:
- Becoming increasingly representative of the sector and geographies that we operate in
- Providing a positive experience of work as part of an inclusive culture led by our organisational values
- Maintaining an annual EDI action plan - led by the internal team.
What to expect from the recruitment process
- All applications are anonymised until the point of interview
- Line Managers trained in recognising bias
- We implement a standardised interview template and competencies matrix for a fair and transparent process
- All interviews are conducted via Zoom and the use of camera is optional.
If you require any adjustments in order to proceed with an application please make a request (see application pack).
For more information about joining the Chartered College, please watch this short video from Dame Alison Peacock (CEO).
Your Personal Data
As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Pre-employment checks
All conditional offers of employment are subject to:
- Two satisfactory references
- Proof of qualifications
- Eligibility to work in the UK.
We are an employer committed to the safeguarding of children and young people.
Audio job description can be found on our website https://chartered.college/join-the-team/
Our mission is to empower a knowledgeable and respected teaching profession.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note you must be a Registered Adult Nurse or Registered Midwife with a current and valid Nursing and Midwifery Council Pin and will share our vision of making choice a reality for everyone.
Location: Essex
⌚ Contract type: Permanent, 37.5 hours, Monday to Friday 8am – 4pm (and occasional Saturdays) with no unsociable hours
Salary: £36,689.03 - £41,275.16 (dependant on experience)
What can we offer you
- Team working in a close knit team treating a varied and diverse client population
- Improve your work/home life balance – no more working bank holidays, Sundays, or evenings!
- Comprehensive training provided on the job to ensure you have the skills to enable you to excel in this role
- Enjoy complimentary free onsite parking
- Enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday
- Enjoy perks and discounts on over 4000 retail and hospitality outlets through Blue Light card
About the Role
You will be a Registered Nurse with a current Nursing and Midwifery Council Pin and will share our vision of making choice a reality for everyone. You will be provided with a bespoke training package tailored to your clinical experience to equip you in delivering safe and effective abortion care to our clients.
We are looking for a dedicated, passionate and committed Registered Nurse to join our team within our Essex clinic. Working in the Essex clinic, you will have access to onsite parking, good public transport links, and become part of an experienced nurse-led team which focusses on colleagues personal development and training in a supportive well-established and clinically developed environment. You can expect to work in a hands-on, fast-paced, dynamic setting where you will be encouraged and empowered to develop and strengthen your clinical and professional skills.
You can expect to work in a centre that performs both Early Medical Termination of Pregnancy (EMA) up to 9 weeks and 6 days, in addition to Surgical Termination of Pregnancy (SToP) up to 23 weeks and 6 days (legal limit) whilst providing contraception services to those who request it.
There is an expectation, once fully trained, to travel and work independently in our community treatment centres in Southend, Dagenham, Romford and Colchester. Training to become fully competent in the role takes approximately 6 months – 1 year.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
The client requests no contact from agencies or media sales.
Founded in 2007, Electric Storm Youth (ESY) is a youth work charity based in Lancing, West Sussex. We run a full range of youth-based programmes, including young carers support, mental health counselling, general youth sessions, LGBTQ+ sessions, street-based (detached) youth work, mentoring and work-experience.
ESY currently support around 200 young people by working to improve their personal and social development, teaching them new skills, and improving the quality of their lives.
We are looking for an experienced Business/Office Manager to join our team to support the Chief Executive Officer (CEO), Senior Youth Work Manager, Board of Directors/Trustees and our wider team of youth workers and volunteers as well as providing general business administration and office management.
This role offers lots of opportunity to bring your business management skills to ensure the smooth and efficient running of the operational side of the charity.
Supporting teenagers now, laying foundations for the future
The client requests no contact from agencies or media sales.
About the role
WorldSkills UK is seeking a proactive and detail-oriented Finance Manager to support our Financial Controller within a small Finance and Procurement team. The ideal candidate will have a strong foundation in finance operations, high reliability, and the ability to manage multiple tasks with accuracy and efficiency. They should be able to operate independently while collaborating effectively with colleagues across the organisation, supporting them with financial insights and guidance. This role is an excellent opportunity for a skilled finance professional who thrives in a collaborative, mission-driven environment and is committed to supporting WorldSkills UK’s strategic and financial objectives.
Role purpose
This role supports the Financial Controller with the day-to-day operations of the Finance and Procurement team, ensuring that financial transaction postings are complete and accurate in preparation for the management accounts. It involves working closely with colleagues across the organisation, providing assistance with financial queries and promoting smooth, efficient financial operations.
Key tasks and responsibilities
1. Ensure the accurate, timely processing of financial transactions, helping to ensure efficient operations
• Prepare and process invoices and Purchase Orders (POs), ensuring accuracy and timely handling.
• Prepare weekly payment runs and expense claim processing, helping to ensure consistent, smooth operations.
• Work on bank, creditor, and debtor reconciliations, assisting in resolving queries to maintain accurate records.
2. Ensure the monthly payroll preparation and processing ensuring accuracy and timely processing of any changes:
• Prepare monthly payroll and pension contributions payments ensuring accuracy and adherence to timelines as instructed by HR.
• Maintain electronic records for payroll, assisting with year-end documentation and ensuring compliance.
3. Lead on the provision of financial systems, ensuring data accuracy and accessibility:
• Manage Sage 2000 and Sicon/WAP updates and troubleshooting, providing assistance to other colleagues as needed.
• Maintain organised electronic filing systems to ensure accessible and reliably data for reporting and audits.
4. Leading the month-end and year-end closing processes, ensuring accurate and timely completion:
• Under the guidance of the Financial Controller, conduct monthly balance sheet reconciliations helping to identify and resolve any discrepancies.
• Support end-of-year preparation to ensure compliance with statutory reporting and thorough, accurate record-keeping.
5. Provide support to the Financial Controller in budgeting and forecasting:
• Assist the Financial Controller with budget preparation and forecasting, contributing to analysis that informs strategic decisions.
• Perform variance analysis, identifying deviations from budgets and aiding in explanations and corrective recommendations.
6. Prepare records and documentation for audits and grant claims, supporting compliance
• Assist in gathering documentation for audits, ensure necessary information is organised and available.
• Support monthly grant claims by helping to ensure accurate documentation that aligns with funding requirements.
7. Ensure tax in particular VAT compliance tasks are completed accurately, meeting regulatory requirements:
• Ensuring the timely and accurate completion of VAT returns, in adherence to tax regulations.
• Support end-of-year tasks, such as generating P11d returns, ensuring compliance with statutory requirements.
General
In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:
- Manage, support and motivate allocated staff to successfully deliver activities/tasks.
- Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.
- WorldSkills UK’s established management policies for dealing with risks and issues for the Finance and Procurement team and the wider organisation.
- Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.
- Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.
- Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.
Person specification
Key: [E] Essential / [D] Desirable.
Qualifications and experience:
• AAT Qualified or ACCA/CIMA Part qualified [E].
• Experience of working with Sage 200 Professional, 50 Payroll and Sicon/WAP [D].
• Chairty finance experience is beneficial [D].
Knowledge and skills:
• Strong analytical abilities to break down financial data and issues into component parts, identifying root causes and making systematic, rational judgments based on relevant information [E].
• Proficient written communication skills, able to convey financial information clearly and concisely in reports, emails, and other documentation [E].
• Knowledge of partial exemption VAT regulations and processes [E].
• Proven experience in managing staff, including recruitment, setting objectives, and supporting staff development [E].
• Skilled at presenting complex financial information clearly and effectively to a variety of audiences [E].
• Able to build and maintain effective relationships, working respectfully and collaboratively with others [E].
• Intermediate to advanced proficiency in IT systems and packages, including Excel and databases [E].
Personal qualities and attributes:
- Highly reliable and trustworthy, demonstrating integrity and a high level of ethical standards [E].
- Self-motivated, able to work independently and proactively with general guidance [E].
- Creative thinker with strong problem-solving skills [E].
- Adaptable and open to new ideas, flexible in working methods [E].
- Able to remain calm, focused, and productive in a variety of work environments, including under pressure [E].
- Strong team player with a collaborative approach to work [E].
- Positive and encouraging, with the ability to support and motivate others [E].
Special circumstances:
- Prepared occasionally to work outside normal hours [E].
- Prepared to travel within the United Kingdom [D].
- Able to spend time away from home [D].
Please see attached Application Pack for further details on how to apply.
This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.
Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.
25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.
Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Operation Smile UK as our Senior Acquisition Manager and make a difference in the lives of children. We're searching for a fundraising professional with experience in acquiring new donors through a variety of fundraising channels including Door to Door (F2F), digital fundraising, DRTV, cold mailing and door drops. You'll be responsible for managing a £2.4 million budget and developing innovative strategies to increase individual cash and regular giving support. This role is not responsible for the supervision or direction of staff.
Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.
Key Responsibilities
- Manage and drive recruitment of regular givers and cash givers to grow income and supporter volumes, in a multi-channel programme including Door to Door (F2F), digital fundraising channels, DRTV, cold mailing and door drops.
- Manage relationships with agency partners executing acquisition campaigns on behalf of Operation Smile UK for the betterment of the acquisition programme.
- Lead and execute our door-to-door (F2F) programme with the goal of expanding this form of acquisition fundraising over the coming years.
- Conduct a comprehensive evaluation of OSUK's digital acquisition fundraising program, including the performance of current agencies and consultants. Develop strategic recommendations and a future-focused plan that leverages the expertise of existing or new external partners.
- Full campaign management and execution in line with prescribed deadlines. This includes briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, training agents, developing campaign analysis and reporting, managing costs and invoice processing.
- Monitor and report on budgets and assist in building future expenditure and income targets. Work as part of the Individual Giving team to reach strategic targets.
- Work closely with the Communications & Digital team, and Individual Giving team to ensure campaigns are in line with brand standards and integrated seamlessly with supporter retention.
- Work closely with the Individual Giving team to constantly refine the newly introduced ‘welcome programme’ aimed at transitioning new donors to retained donors and improving retention rate.
- To work closely with the Senior Database Manager and agency partners to review direct marketing acquisition campaigns and ensure that information is used to maximise income for future campaigns.
- Collaborate with the Senior Database Manager to develop and implement essential Power BI dashboards. Proactively request ad-hoc data analysis to track key acquisition metrics and inform strategic decision-making.
- Introduce new acquisition channels and develop existing ones within KPIs to manage risk and keep fundraising up-to-date within evolving channels.
- To ensure that campaigns are where possible integrated or co-ordinated thematically, creatively and/or by target audience to maximise impact.
- To lead in the training of external agencies, effectively communicating the work of Operation Smile to key representatives.
- Travel to meetings in the UK and overseas where necessary.
Staff Benefits
- Hybrid Working
- Season Ticket Loan
- 1-day additional holiday each year to a maximum of 30 days annual leave
- Additional days off over the Christmas period
- Cycle to Work Scheme
- Enhanced maternity and sick pay benefits, subject to length of service
- 6.1% employer pension contribution
- Access to the Employee Assistance Programme, a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. The EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
Application Process
Please submit your CV for review. We will be interviewing candidates from the beginning of December (dates to be confirmed). The first interview for this role will be held in person at our UK office.
The full job description and person specification is provided as a PDF with this job advert.
Note: The deadline for applications has been extended until the 18th of December.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
Job Role: Retail Assistant Manager
Salary: £22,310 per year
Hours: Full time 37.5 hours per week
Contract type: Permanent
Location: Bradford-On-Avon
The Role:
To assist the Shop Manager in the dynamic and efficient management of volunteer staff, premises, and stock for our brand new Julian House Charity Shop opening in Bradford-On-Avon! The role is crucial in maximizing sales, achieving performance targets, and ensuring outstanding customer service that drives repeat business. You will also ensure compliance with all security, health, and safety standards, stepping in to lead the shop in the manager’s absence.
Responsibilities include:
- Collaborate with the Shop Manager to meet and exceed income and profit targets by optimizing sales strategies, minimizing operational costs, and continually seeking innovative ways to enhance business performance.
- Ensure compliance with all statutory obligations, with a proactive approach to health and safety standards.
- Promptly manage unwanted donations, maximizing revenue from these items through effective disposal methods.
- Identify and nurture key volunteers to deputize effectively for the Shop Manager or Assistant Shop Manager when needed.
Qualifications / Requirements:
- General management, preferably in retail.
- A proactive, customer focused approach to work, demonstrating responsiveness and flexibility.
- Basic Knowledge of Health & Safety, Fire Regulations and ability to identify potential risks.
- Retail experience.
There are many great reasons to join our team!
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- Sliding salary scale with salary increases every year for the first 3 years
- Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
- 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
- 30% staff discount at Julian House charity shops
- 20% staff discount at Julian House bike workshops
- A generous and competitive pension scheme
- Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
- 6 weekly Reflective Practice sessions from objective, external facilitators
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Get in touch
If you have any questions about the Retail Shop Manager role, please get in touch with us today! We look forward to speaking with you soon!
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!
The client requests no contact from agencies or media sales.
Working as part of the External Relations department, you’ll be responsible for leading and driving our digital communications and marketing efforts, taking our engagement with key audiences to new heights.
Nurtureuk trains teachers to identify and address children's unmet social, emotional and mental health needs, ensuring pupils are ready and able to learn. Nurture practice was developed more than 50 years ago and is a way of relating to children that helps build their social skills, confidence and self esteem. Our work helps schools improve behaviour and attendance and reduce exclusions, and most importantly it improves children and young people's wellbeing.
We're on a mission to make nurture the norm in schools and we have ambitious plans to raise our profile and showcase the transformative effect nurture practice is having across the UK.
We're looking for a digital engagement manager with a strategic understanding of digital communications and extensive experience of using a range of marketing tools and channels. They will be brimming with ideas for original content that amplifies our messages and helps demonstrate the impact of nurture.
Please download the job description for full details.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Dandelion Time’s pioneering nature-based therapy seeks to rebuild the confidence and self-belief of children and families impacted by trauma, enabling them to take the necessary steps to move forward. To support our expansion across Kent, we have an exciting opportunity to join our close knit and hugely supportive team as the Bid Manager. We have just launched our five-year plan and need an experienced, confident and collaborative individual who will be able to hit the ground running.
Reporting to the Director of Finance and supported by an experienced part-time Bid Writer you will be lead on the development and implementation of the income generation strategy for bids, primarily from Trusts and Foundations. Your focus will be to identify a diverse range of high value opportunities to build a pipeline of sustainable income.
To excel in this role you will demonstrate significant experience of researching and writing detailed and compelling proposals for trusts. You will have a proven track record of meeting and exceeding income targets, securing one-off or multi-year grants of five-figure sums or above and multi-year funding.
Your excellent communication skills will enable you to cultivate and manage relationships with key decision-makers, including the day-to-day management of both new and existing funders.
Please be aware that your cover letter will be assessed as part of your application and should clearly set out how and why you meet the person specification for this job.
What can we offer you?
At Dandelion Time we always strive to achieve a happy and healthy work-life balance for all. Where practicable we offer flexible working arrangements to allow you to work in a way that suits your individual lifestyle.
- Hybrid working and flexibility in work patterns
- 25 days annual leave plus bank holidays (pro rata for part time staff) with the opportunity to purchase additional annual leave
- Generous enhanced sick pay
- Excellent communication and technology processes
- Skilled, supportive, collaborative and caring colleagues
- Working in and with nature and animals at our rural based settings
- Opportunity to enjoy be actively involved in our beautiful sites
You will be based at our West Farleigh (Maidstone) site but will on occasion visit our other sites including Shadoxhurst (Ashford) and Shorne (Gravesend) and new ones as we grow. Please note that public transport is limited at all our sites so you will need your own transport.
Safeguarding
Dandelion Time is committed to a culture that safeguards and promotes the welfare of children and their families with robust recruitment procedures that deter and prevent people who are unsuitable to work with children from applying for or securing employment within the charity. All individuals working in any capacity at Dandelion Time will be subject to safeguarding checks in line with the statutory guidance Keeping Children Safe in Education. This will include a satisfactory enhanced Disclosure and Barring Service check against both the Adult and Child Barred List service. Evidence of ID, your right to work in the UK, your relevant qualifications, current address and satisfactory references are also a requirement.
Equality and Diversity
Dandelion Time is committed to creating a more inclusive organisation which benefits from a variety of perspectives and better reflects the communities we serve, to make smarter decisions and better support our families. We expect all our people to be accountable for equality, diversity and inclusion at Dandelion Time. It is only by working together in unity that we can ensure that everyone can perform at their best. We warmly welcome applications from all sectors of the community and from a diverse range of genders, backgrounds, ethnicities, sexual orientations and physical abilities.
As part of our Safer Recruitment procedures, we proactively remove bias by ensuring whenever possible, the recruiting panel only receive anonymised applications to complete the shortlisting process.
#trustandfoundations
#grants
#multi-yearfunding
Children should grow up in a safe and nurturing environment, to feel loved and free of fear
The client requests no contact from agencies or media sales.
Philanthropy Manager
Job Description and Person Specification
Reporting to: Head of Philanthropy in the Fundraising Team
Location of Work: Home based. The post holder will be expected to travel to meet donors, travel to away days and team meetings in London. On occassion, you will need to be able to attend early morning breakfast visits therefore the post holder will need to live close to London.
The role may involve some irregular travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy.
Contract Type: Ideally full-time, 35 hours per week, although part time / flexible hours may be considered. The role may require occasional evening and weekend work
Contract Length: Permanent
Salary: £37,500
BACKGROUND
Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK.
The new UK government’s Children’s Wellbeing Bill outlined in the King’s Speech, includes a requirement for free school breakfast clubs in every English primary school. This is a fantastic start towards ending child morning hunger. Magic Breakfast’s influence will be instrumental to ensuring school breakfasts are introduced in a way that is hunger-focused and barrier free. In 2021, the Scottish Government, pledged a not yet enacted promise to provide breakfast to primary children.
Thousands of secondary school children are at risk of losing their free school breakfasts from September next year. For many of these students, this is their only opportunity to have a nutritious meal before facing a demanding school day, including taking exams.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good.
JOB PURPOSE
Magic Breakfast’s mission is to end child morning hunger in the UK now and for good the Philanthropy team’s role is to develop and deliver the charity's high net worth individual giving programme in line with Magic Breakfast’s strategic priorities to enable our organisational growth against our mission.
We are seeking to grow income through further cultivation and stewardship of our potential and existing donors. Our High Value Giving teams are forecast to collectively raise £5.1m in 2021/22, up from £4.6m two years ago in 2019/20. The team includes partnerships with charitable trusts and foundations, corporate organisations, and high-net-worth individuals.
Reporting into the Head of Philanthropy, this role will have a particular focus on ensuring that Magic Breakfast is offering the highest quality of donor care from start to finish, and building and developing our prospect pipeline.
We’re looking for a proactive person with excellent relationship building, cultivation, solicitation and stewardship skills as we seek to build our prospect pool, enhance or supporter journey and achieve our ambitious fundraising targets.
The Philanthropy Manager will have the opportunity to be innovative and creative, to create and test impactful donor journeys and engagement opportunities so Magic Breakfast’s supporters feel valued and can understand the transformational difference they are making to hungry children and their learning in the UK.
KEY RESPONSIBILITIES
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Manage your own portfolio of donors, providing excellent stewardship and strategies to uplift and secure multi year donations
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Work with Corporate, Trusts and Individual Giving teams to identify potential major donors and high value regular givers within Magic Breakfast’s donor portfolio and implement plans to develop these relationships;
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Support the Head of Philanthropy to build relationships with senior volunteers to garner their support and help encourage introductions to their networks
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Ensure all donations are thanked and recorded in a timely way, and logged accurately on salesforce
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Support Head of Philanthropy in accurately forecasting philanthropy income for each financial year, and ensure forecast income is updated monthly.
Please see the job description attached for the full job description.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
⭐️ 25 days holiday plus bank holidays
⭐️ Christmas closure
⭐️ Enhanced Maternity pay
⭐️ Cash back health plan
⭐️ EAP service
⭐️ Additional days leave each year up to 5 additional days
Please view our website and information on all our benefits.
APPLICATION PROCCESS
Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @ magicbreakfast. com
Shortlisting - 2nd-4th December
Interview 1 -10th and 11th December
Interview 2 and Task - 16th and 17th December
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. We ask that if you wish to apply for a role you complete the application as soon as possible to avoid disappointment. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are seeking a dynamic Operations Manager to lead the next phase of our development, building on the strong foundation we've established.
In this key leadership role, you'll ensure smooth, efficient operations across all functions, including finance, HR, facilities and communications, managing a small, dedicated team. Your work will directly support our teams in delivering vital services, reaching key targets and achieving our mission, offering you the chance to make a lasting impact in a growing, purpose-driven organisation.
This fast-paced role requires a proactive, resourceful individual who can manage daily operations while considering the bigger picture to implement new ways of working. As part of the Senior Management Team, you'll also help shape and deliver our organisational strategy.
Additionally, you will have the unique opportunity to co-lead our participation in the London Communities Human Rights Programme, a four-year project aimed at embedding a human rights-based approach in all areas of our work, in collaboration with the British Institute of Human Rights.
Key Responsibilities
- Finances
- Ensure robust financial management and controls, supported by the Director and an external financial consultant, with a focus on achieving value for money; effective risk management; timely and accurate reporting; increased financial literacy within the organisation and efficient use of resources.
- HR
- Lead the development and implementation of HR initiatives, systems and procedures that are efficient, aligned with best practices and reflect our values and strategic goals. Ensure staff are well-supported, with a robust performance management system in place across the organisation. Collaborate with the Senior Management Team to foster a learning culture, enabling staff to work at their best and achieve success as a team.
- Facilities and Compliance Management
- Ensure efficient management of facilities and full compliance with legal and regulatory requirements across health and safety, data protection, cybersecurity and other operational standards. Collaborate with the Senior Management Team to uphold quality standards, including the Advice Quality Standard, Office of the Immigration Services Commissioner, London Youth Quality Mark and Investing in Volunteers.
- Other
- Oversee the management of IRMO’s social media platforms and website
- Oversee the organisation of key events, including our Annual General Meeting, staff meetings, training sessions, strategy day and other organisational events
- Lead, inspire and manage the Operations team in line with IRMO's policies and procedures, supporting team members to achieve their full potential
Person Specification
- Essential
- At least three years of experience in a similar role
- Strong understanding of finance and budget management for an organisation of IRMO’s size (£850,000 turnover)
- Experience with QuickBooks or similar accounting software
- Understanding of UK employment law, HR best practices, health and safety, data protection and safeguarding
- Excellent written and spoken communication skills in English
- Tech-savvy, including knowledge of Google Workspace and Microsoft applications
- Strategic understanding of how financial and operational management supports service delivery, with a commitment to continuous improvement
- Skilled in streamlining systems, processes and procedures for enhanced efficiency
- Proven ability to take ownership of projects from conception to completion with minimal oversight
- Highly organised, able to manage workloads and balance tasks effectively in a fast-paced environment
- Adaptable and proactive, capable of solving problems independently with limited resources
- Excellent interpersonal skills, with a collaborative approach and the ability to handle sensitive information discreetly
- Understanding of charity governance and the challenges facing the charity sector
- Strong understanding of issues facing migrants in the UK, particularly the Latin American community
- A commitment to IRMO's vision, mission, and values
- Desirable
- AAT Level 3 Advanced Diploma in Accounting (or equivalent) or equivalent work experience
- Ability to communicate in Spanish and/or Portuguese
We aim to recruit the most suitable candidate for each role and welcome applications from individuals of all backgrounds. We particularly encourage applications from individuals who identify as members of underrepresented or minoritised groups, as well as from Latin Americans and those with lived experience of the immigration and asylum system, to better reflect the community we serve.
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants
The client requests no contact from agencies or media sales.
Multi-award-winning Wallace & Gromit’s Grand Appeal works in partnership with Aardman Animations to support Bristol Children’s Hospital and the region’s Neonatal Intensive Care Unit (NICU). We are seeking a talented individual to join our ambitious team and the successful candidate is expected to support the principles, values, and objectives of The Grand Appeal.
We’re looking for an individual who has previous experience in project management and organising and delivering high-profile events, to help execute our fourth character sculpture arts trail. Gromit Unleashed 3 follows three trailblazing and award-winning public art trails from Wallace & Gromit’s Grand Appeal, in partnership with Aardman, that have generated over £20 million to support Bristol Children’s Hospital and the Neonatal Intensive Care Unit at St Michael’s Hospital.
The successful candidate will work closely with The Grand Appeal’s Senior Leadership Team to deliver key elements of the trail, including leading the installation and de-installation of the sculptures, artist liaison, managing the hugely popular public exhibition and providing high-level support for the highly anticipated auction. The candidate will be extremely organised with exceptional verbal and written interpersonal skills and will ensure every aspect of the project is planned effectively and runs smoothly.
Enthusiasm, initiative and energy are key attributes for this role. With exceptional interpersonal skills, the candidate will enjoy engaging with members of the public and managing our volunteers who play a vital role throughout the whole project. They will be confident to engage with key stakeholders in the project. Responsible for troubleshooting, the candidate will have a positive can-do attitude, will be unflappable and able to solve problems quickly and efficiently.
It takes a team of people working tirelessly to ensure the success of our trail events, from building strong relationships with our project partners and incorporating innovative new technologies and creativity to delighting hundreds of thousands of visitors and raising millions of pounds at auction to support sick children and their families. This role will be pivotal in ensuring all our objectives and ambitions are realised, and that Gromit Unleashed 3 is our most successful trail yet.
The Grand Appeal offers a dynamic, supportive, and rewarding workplace for its approx—40 staff. The foundation of our organisation is its strong team culture in which all staff play an important part. Our staff are talented, creative, ambitious and The Grand Appeal’s most important resource.
The role will be based at The Grand Appeal HQ opposite the Bristol Children’s Hospital.
What we offer:
• Generous holiday allowance
• Healthcare plan (after probation)
• Pension scheme
If this sounds like the right workplace for you, you have the required skills and experience, and you are looking for a new challenge, we would love to hear from you.
Key tasks and responsibilities:
Logistics & Event Organisation
- Responsibility for the smooth running of events during the trail including the trail launch, exhibition and auction
- Liaise with third party stakeholders to deliver these events which include councils, private landowners, logistics companies, AV companies, Security
- Co-ordinate invitations, ticketing, catering, printing
- Ensure health and safety protocols are delivered
Administration & Project Management
- Undertake all documentation for events such as risk assessments, method statements, planning documentation, environmental policies
- Ensure projects are delivered on time and to budget
- Overseeing painting and storage spaces
Our Supporters & Partners
- Supervise volunteers and ensure they are thanked and feel valued
- Communicate with artists during the trail
Other tasks
- Keep abreast of governance requirements pursuant to all communications /marketing activity including but not limited to the Charities Act, Fundraising Regulator, Institute of Fundraising Code of Practice, Gambling Commission and General Data Protection Regulation.
- Carry out other tasks and duties as required, to support colleagues across the organisation.
- Prepared to travel to events and work outside of normal working hours. TOIL will be provided
- Full UK driving licence and access to a car
Experience required:
- Four years’ experience delivering similar projects in a project management or events role
- Proven senior stakeholder management and negotiation skills
- Excellent communication skills - written and oral - with the proven ability to develop relationships both internally and externally
- Excellent organisational and time-management skills with the ability to prioritise
Skills Required:
- Ability to multitask
- Exceptional attention to detail
- Exceptional organisational and project management skills
- Ability to work under pressure
- Excellent at trouble-shooting
- Ability to manage conflicting demands whilst maintaining accuracy and attention to detail
- Self-motivated and able to use initiative
- An approach to mirror our values: supportive, professional, collaborative, creative and confident
This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the Charity. All job descriptions are non-contractual and give a sense of the broad scope of the role and so include a level of flexibility. Whilst they list some key tasks there will also always be tasks that arise, and which can be reasonably expected of the role.
The closing date for applications is 23:59 on Sunday 1 December 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Phoenix Futures have an exciting opportunity for someone looking to develop their career as a data management professional, as well as make a difference to the lives of people affected by addiction across the UK.
Within this varied and interesting role, you will have the opportunity to work closely with our frontline teams to support them to make decisions on how best to ensure our services are inclusive and effective. We strive to be the best and utilising data insight to help inform decision making has a key role in ensuring we do our best to support the people who use our services. Moreover, you’ll also work as part of a highly skilled team to ensure compliance with GDPR across the organisation, as well as ensure our data systems are fit for purpose.
The Role
As Data and Performance Manager, you will support Phoenix Futures to achieve our purpose for everyone to be able to achieve their potential for themselves, their families and communities. You will be part of a passionate and skilled Quality & Performance Team. The role is full time 37.5 hours per week.
About You
To join us as Data and Performance Manager, you will need:
- A passion and commitment to using data to improve service delivery
- Experience of providing Systems Support – you will support the development of case management systems across the organisation, working with both external and internal stakeholders
- An interest in Data Analysis – you will analyse data to create insight and reports for service performance and market analysis purposes
- Experience of GDPR Compliance - Acting as Data Protection Officer for the organisation
- Experience of Line Management – you will manage the Data and Systems Officer for production of regular reports and systems support
- To have excellent communication skills, both written and verbal
- To be determined, with a drive to succeed and a willingness to learn
- To be enthusiastic about making a real difference to the lives of people we support
Your Rewards
- Starting salary of £35,500 per annum with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £41,000 per annum.
- Flexible working available with flexible work location including option of home-based working
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The Quality and Performance Team
Due to sustained growth across the organisation, the experienced Quality & Performance Team (Q&P) have recently expanded to become a 12-person team. Q&P is formed of sub teams including Health and Safety, Reducing Harm, Innovation and Improvement, as well as Quality and Compliance.
The Quality and Performance Team are typically home-based, with occasional travel to operational services and/or London when required.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix Futures and we can get to know you.
If shortlisted, the interview process for the Data and Performance Manager role will be a 2-stage process. The first stage will include a short excel-based skills task, with the second stage being a virtual interview via Microsoft Teams. We expect to all interviews to take place for this role W/C 9th December 2024.
If shortlisted, all details will be provided well in advance – including the skill task - so that you can feel adequately prepared, and so we can support you with reasonable adjustments as required.
Finally, please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
We use our expertise to support people in their personal recovery and to improve their lives.
The client requests no contact from agencies or media sales.