General Manager Jobs in SE6 1HW

Job Title: Design and Quality Manager

Salary: £ 32,000 plus £3,000 London weighting where applicable

Closing Date: Monday 2nd December midday

Reporting to: Head of Programme Development and Quality

Contract: Full time, permanent

Job Location: London / Midlands / North

The role is based from home with travel to the London office for work meetings about twice a month.

Interview date: Tuesday 10th December / Wednesday 11th December

Start date: Monday 17th February (tbc)

About the organisation

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are almost twice as likely to attend top universities as statistically similar students, according to UCAS.

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

Why work at The Access Project

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Delivery, Sales and Partnerships, Strategy, Finance and Operations to achieve our mission.

The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation.

We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project.

Our values

Empowerment

We support students and our people to develop the skills and knowledge to accomplish their goals.

Courage

We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission.

Impact

We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.

Inclusion

We respect and value individuality and engage diverse voices to achieve our mission.

Ownership

We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?”

About the role

This role is available at an important time for The Access Project as we expand our mission, deliver a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme design and improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.

The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development of our front-line staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will bring their knowledge of the HE sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.

Role responsibilities

Design & Development

• Project manage and deliver our programme design process, leading the implementation of an agile, in-year approach to effectively iterate The Access Project’s Accelerate (2-year) programme.
• Lead the development of our self-paced online learning provision, incorporating learning from delivery and best practice from the sector.
• Work with the Head of Programme Development and Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how to best drive short-term and long-term outcomes across our programmes.
• Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as our university readiness framework and the Salesforce system that supports delivery.
• Ensure we continue to update our long-standing Gateway (4-year) programme as part of standalone programme design project.

Research to inform programme design and quality

• Remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
• Ensure that any relevant Widening Participate sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. plans for A Level Results Day).
• Provide nuanced insight about the WP/HE sector, with a coherent view of the landscape and how it’s changing, to enable The Access Project to make informed choices about our programme.

Quality Assurance

• Be responsible for the implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
• Lead on the quality assurance of self-paced learning content, collaborating with Online Delivery colleagues to identify best practice and develop a comprehensive approach.
• Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
• Embed learning from The Access Project’s quality assurance process into our standard practice. This will include training and development for University Access Officers and updates to resources and guidance for what best practice looks like.
• Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.

Student Voice

• Maximise student voice within programme design through varied feedback mechanisms, including the organisation and facilitation of regular student focus groups.
• Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
• Lead and develop The Access Project’s overarching student voice strategy.
• Continue to drive improvements in TAP’s student voice work through research and engagement with sector leaders.

Any other duties as required by the Head of Programme Development or Director, Delivery

Person specification

Essential

• Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
• Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
• Strong facilitation skills: an experienced and dynamic, meeting, training and workshop facilitator.
• Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
• Experience of programme design and development: committed to and confident using data to make evidence-based decisions.
• Project management skills and experience, particularly in planning and monitoring.
• Deep knowledge of and passion for youth mentoring.
• Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
• Strong research skills in sector analysis.

Desirable

• Experience of using Salesforce (or another CRM system) as a case/student management system.
• Experience of designing engaging online learning or educational resources.
• Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project’s programme to make it more inclusive.
• Experience of project/programme evaluation.
• Line management or supervisory experience.

Benefits:

25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.

PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.

Employee Assistance Programme, a 24-hour helpline for staff

Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.

Interest-free travelcard loans

Cyclescheme loans

3 paid Volunteering Days

Employer’s pensions contributions (3%)

CPD options

The Access Project welcomes requests for flexible working arrangements

Equal Opportunities Statement

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or most recent employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

Education, Qualifications and Training

Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

Proof of qualification is required before the appointment is confirmed.

The Katie Piper Foundation are seeking a passionate and proactive Fundraising Relationships Manager to lead our supporter-led fundraising and corporate partnerships, while also supporting events and major donor stewardship. This role offers a unique opportunity to build and nurture impactful relationships, helping us grow our sustainable income to expand our reach and support for survivors.

You will work closely with the Head of Fundraising and Marketing, as well as our Communications Lead, to maximise our fundraising potential and amplify the charity's message. This is a part-time, dynamic role within a small, dedicated team where no two days are the same!

Key Responsibilities

• Relationship Building: Recruit, support, and manage relationships with individual supporters, corporate partners, and community groups, helping them reach their fundraising potential.
• Corporate Partnerships: Identify and secure new corporate partnerships, including charity of the year opportunities, sponsorships, and collaborative fundraising initiatives.
• Community Engagement: Develop supporter-led fundraising activities, encourage survivor involvement, and foster a diverse community of supporters dedicated to our mission.
• Event and Campaign Support: Play a key role in planning and supporting charity-organised and third-party fundraising events.
• Major Donor Stewardship: Collaborate with the team to engage and steward major donors, building long-term relationships that sustain our mission.

About You

You are a natural relationship builder with a creative and strategic approach to fundraising. You are highly organised, proactive, and able to inspire supporters and partners to achieve their fundraising ambitions. You’re comfortable working independently and as part of a small, collaborative team, bringing passion and commitment to each project.

Skills and Experience Required:

• Proven experience in fundraising, relationship management, or a related field
• Excellent communication and interpersonal skills
• Ability to work creatively and strategically to achieve fundraising goals
• Experience with corporate partnerships and community fundraising is desirable
• Strong organisational and time management skills
• Passionate about making a difference for survivors of life-altering burns and scars

Why Join Us?

The Katie Piper Foundation is dedicated to supporting survivors of life-altering burns and scars, empowering them to rebuild their lives with confidence. We provide life-changing, personalised burns rehabilitation, advocacy, and support to help survivors thrive. Join us in making a lasting difference!

• Opportunity to make a real impact in a unique and rewarding role
• Part of a supportive, close-knit team with a shared purpose
• Flexible, part-time hours in a dynamic, fast-paced environment

How to Apply

If this sounds like the perfect opportunity for you, we’d love to hear from you! Applications require CV and supporting statement.

Join us and help transform the lives of survivors of burns and scars. Together, we can make a real difference!

A fantastic opportunity has arisen to join Westway Trust as a Property Assistant, providing efficient and responsive administrative support across the full property team. You will be a friendly, motivated, and active administrator who will play a key role in the smooth running of the property department.

You will be pro-active, organised, with good initiative being the main point of contact responding to estate and property related enquiries and reports of issues, from tenants, customers, contractors and the community.  You will therefore need to possess or demonstrate a willingness to provide a good level of customer service with property knowledge.

Key responsibilities of the role include:

• Provide efficient and effective administrative support across the Property team, including daily active filing, archiving, photocopying, scanning and record keeping.
• Initial point of contact for enquiries to the Property team.
• Provide a responsive customer service handling system to record such enquiries.
• Coordinating the general day-to-day activities of the Head of Property & Estates in relation to emails, posts, and voicemails.
• Assisting in the preparation and maintenance of property particulars, void reports, and reviewing property marketing websites for current information.
• Cross-referencing and managing the prospective tenant’s selection list with the historical enquiry list and alerting the team of any repeat/active enquiries.
• Regular visits to Trust premises to record any Health and Safety/Fire Risk Assessment breaches and reporting these to the appropriate Facilities Management team member. 
• Assist with attending Unit Base Parking/Filming/Events on the estate, recording any infringements of agreements on site, and notifying the appropriate team member for further follow-on action.
• Preparing notification details for relevant authorities for entry and exit of tenants – rates, utilities, etc.
• Assisting with servicing property meetings (i.e., circulating papers, coordinating actions where required).
• Responsible for the recording of void premises and issuing of building keys.
• Occasionally provide assistance to the Trust’s reception/office manager for general office duties and reception cover if required.

Knowledge and Experience:

• A minimum of one year’s experience in a busy property department.
• A broad understanding of commercial property or demonstrable experience of transferable skills if you are from a different sector.
• Customer focused, with the ability to provide a friendly and efficient service to customers, staff and tenants.
• Good time management, attention to detail, organisational skills and the ability to work under pressure with changing priorities.
• Excellent administrative skills.
• High level IT skills and experience of using MS Office (Word, Excel, PowerPoint)

Personal skills:

• A personable and collaborative approach, with experience of developing and maintaining positive relationships with a range of stakeholders.
• Good communication skills, orally and in writing.
• Ability to work independently and as part of a team in a multi-cultural and diverse environment.
• Connections to/understanding of the local area would be highly desirable. 

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

There is a rolling deadline for this position. We encourage applicants to submit their application as soon as possible, as this vacancy may be withdrawn at any time. An early application is therefore strongly recommended.

The NSPCC's purpose is to prevent child abuse and neglect of children across the UK and Channel Islands. We have been fighting for childhood for the last 130 years and our organisational strategy for 2021-2031 is enabling the NSPCC to achieve greater change for children and inspiring others to join us in the fight for childhood.

Our services help children who've been abused, protect children at risk and find the best ways to prevent child abuse from ever happening. We work directly with children and families through our national and regional hubs across the UK and Channel Islands. We also give support to thousands of adults and young people in need through the NSPCC Helpline and Childline. We work with schools up and down the country through our Speak Out Stay Safe programme, helping children to keep themselves safe. And our projects such as Together for Childhood help children who've experienced abuse, support parents, and work to transform the way communities come together to prevent child cruelty.

The NSPCC is delivering our Letting the Future In service within The Lighthouse in Camden, the UK's first Child House. This multi-disciplinary innovative service provides physical and emotional health assessment, criminal justice and advocacy support and a range of therapeutic interventions to children and young people, following the disclosure of sexual abuse.

Letting the Future In includes:-

• An Assessment of Therapeutic Need
• Intervention to the child or young person who has been sexually abused, where appropriate
• Work with parents/carers to support children through their interventions
• Bespoke interventions with siblings who have been impacted by their sister/brother's abuse.
• This whole family approach reflects the impact that child sexual abuse can have within a family.

Job purpose

Lead a team of operational staff ensuring the highest quality of delivery and expert evidence-based services to children and families in line with the defined model of service and evaluation requirements. Provide line management and reflective supervision to ensure practice standards are maintained at all times. With the Partnerships Service Manager, promote the work of the NSPCC both in the locality and the wider area of influence.

Key relationships - Internal

• Reporting to Partnerships Service Manager
• Consultant Social Workers
• Safeguarding Quality Assurance Unit
• Development and Implementation Team, Strategy and Knowledge Directorate

Key relationships - External

• Partner agencies
• Local authorities
• Childcare professionals
• Key supporters

Main duties and responsibilities

• Provide line management for all operational staff including practitioners, volunteers and practice educators.
• Provide effective leadership to staff in the centre and within the region / nation, particularly through periods of change.
• Ensure that staff understand their contribution to the NSPCC strategic objectives and their role and responsibility in relation to the Directorate's delivery model of providing evidence-based services within a safeguarding context.
• Provide professional reflective supervision to operational staff to ensure the delivery of high-quality evidence-based services to children and families, this may include group supervision and practice observation.
• Hold case management accountability for all cases within the team from referral through to case closure, ensuring all safeguarding practice and case recording conforms to NSPCC practice standards and guidance, legislation and policy.
• Conduct annual performance reviews with operational staff, managing performance issues and identifying any learning development needs including the completion of mandatory training.
• Ensure services are delivered to the highest quality as outlined in the practice guidance and associated policies and as defined by the specific model and evaluation requirements
• Contribute to the promotion of NSPCC activities to external partners and NSPCC supporters.
• Champion the importance of children and young people's contribution in ways appropriate to their age and experience and to enable their active participation in the planning and evaluation of service delivery.
• Contribute to writing annual reports, business plans and other documentation as requested by the Partnerships Service Manager.
• Keep up to date with developments in child protection/safeguarding and relevant legislation and guidance.
• Disseminate information to staff, through professional learning activities, leading workshops, organising seminars and making wider contributions to child protection within the NSPCC and when agreed externally.
• Deputise for and represent the Partnerships Service Manager as required.
• Any other job-related duties as assigned

Although core duties of the post are set out above, a flexible approach to work is essential. The postholder will be required to adapt the above duties to take account of changes in work practices. The post holder will be required to undertake business travel.

Responsibilities for all Staff within the Services Directorate

A commitment to safeguard and promote the welfare of children and young people and adults at risk

To comply with all relevant NSPCC safeguarding policies

A commitment to applying NSPCC Values and Behaviours to all aspects of work

To maintain an awareness of own and other's health and safety and comply with NSPCC's Health and Safety procedures

To comply with NSPCC Diversity and Equality policies and practices and work in a manner which facilitates inclusion.

To maintain and develop competence in the use of IT systems.

To manage confidential and/or sensitive information in accordance with NSPCC policies and Data Protection and GDPR regulations

Person specification

1. A recognised social work qualification and registration with the relevant social care council within the UK.
2. Comprehensive knowledge, practice experience and skills in relation to child protection investigation, assessment of risk and need and the management of complex child protection cases evidenced through post qualification work experience.
3. Experience of delivering services in a multi-disciplinary setting to defined models/programmes and/or research projects and evidence of working effectively with staff from different disciplines and levels in organisations both internally and externally.
4. Experience of staff management through case work reviews, reflective supervision, and regular performance reviews to meet objectives and develop professional practice.
5. Knowledge and understanding of enabling the participation of children and young people in the delivery of services.
6. Ability to manage both personal and professional development through the identification of learning need and provision of learning opportunities such as training, coaching, shadowing and support.
7. Excellent verbal and written communication skills including the ability to deliver effective presentations to groups and write complex reports.
8. Ability to work as an effective member of a management team also demonstrating well-developed negotiation and influencing skills and an ability to work with a range of stakeholders at all levels
9. Knowledge and awareness of structural inequalities and experience of leading and managing within an equal opportunity and anti-oppressive framework.
10. Evidence of applying IT systems and programmes for maintaining records, and quality assurance of evidence-based services and demonstrable commitment to excellence in information management and security.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Sevenoaks School is currently seeking to appoint a Prospect Research Manager (Full-time, all year round).

We are looking for someone with a working knowledge of prospect research or screening individuals, companies, foundations or organisations for ethical and reputational risk. The successful candidate must have experience and/or understanding of fundraising prospect research or undertaking research in a professional or academic capacity with strong organisational skills and attention to detail as well as having to work to deadlines and under time pressure.

Please see Job Description above for full details about the role.

Please Note

For applicants applying from other job boards, please ensure you get diverted to the website that contains our application form.

For applicants applying directly on the support staff vacancy page of the Sevenoaks School website, please click on ‘Read more’ alongside the role you are applying for and then click on ‘Apply Now’ (Blue button) on the next page that appears and follow the instructions.

To be considered, you will need to complete the full application form and also attach an updated CV.

The closing date for applications is 27/11/2024 at 09:00am and first stage interviews will take place on 04/12/2024. The School retains the right to interview suitable applicants and appoint before the deadline.

At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds.

Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject to the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children’s Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check. Registered Charity No. 1101358.

Contract: Fixed Term (12 months), full-time

Location: London, SW1P 2AF (Hybrid – 2 days in the office, 3 days remote)

Salary: £35,000 + £3,954 London Weighting Allowance

Start Date: early March 2025

Closing date: Sunday 24 November 2024

Interview date: Thursday 12 December 2024 in person

We’re looking for a strategic and results driven Marketing Manager to join our Marketing and Communications team for a 12-month maternity cover contract starting in March 2025.

You’ll have the exciting opportunity to share our compelling story, raise awareness of our vital work, and inspire action from our supporters. With a mission that truly makes a difference in the lives of pets and the people who love them, we’re seeking someone passionate about engaging communities and amplifying our cause.

More about the role

In this hands-on role, you'll collaborate with the Group Head of Marketing and Communications and other team members to develop and execute externally facing paid marketing plans that align with the charity’s overall objectives. Your work will contribute to an integrated marketing strategy, with focus on communicating the Blue Cross brand, the fantastic work we do and communicating how people can ‘get help’ and/or ‘give help’.

You’ll be responsible for both the strategy and execution of campaigns, working closely with external agencies (media and creative) to produce and implement effective campaigns. You’ll be liaising with internal stakeholders, ensuring alignment across departments and keeping everyone informed throughout the campaign lifecycle. You’ll also monitor, evaluate, and report on the performance of each campaign to drive continuous improvement.

• Develop and execute paid marketing strategies aligned with the charity’s goals, in collaboration with the Group Head of Marketing and Communications.
• Lead marketing plans that support our overall brand strategy and work closely with the fundraising team to align brand positioning with fundraising goals.
• Manage relationships with external agencies (media and creative) to develop and implement campaigns across various channels.
• Oversee the full campaign process, ensuring timely delivery on budget and aligned with objectives.
• Engage with internal stakeholders, providing regular updates and ensuring alignment across departments.
• Evaluate campaign effectiveness and provide post-execution analysis and insights.
• Ensure all marketing activity adheres to brand guidelines and integrates seamlessly with the broader marketing strategy.
• Manage and mentor one direct report, providing guidance and support to help them deliver high-quality work.

About You:

We’re looking for a hands on Marketing Manager with a proven track record in delivering paid multi channel campaigns. You’ll bring a strategic mindset, alongside the ability to manage campaign execution and meet key objectives. You’ll be comfortable working with external agencies and collaborating with internal teams to ensure marketing initiatives are aligned, impactful, and effective.

You’ll also be highly organised, analytical, and creative, with excellent project management skills. A proactive communicator, you'll keep stakeholders informed and engaged, ensuring successful campaign delivery.

Essential Qualifications, Skills, and Experience:

• Proven experience in delivering multi-channel marketing campaigns, including paid media (digital and traditional).
• Strong ability to manage campaigns from strategy to execution, ensuring deadlines and budgets are met.
• Experience in working with external agencies to create and implement high-quality campaigns.
• Strong understanding of brand management and maintaining consistency across marketing efforts.
• Excellent project management and organisational skills.
• Strong communication skills, able to liaise effectively with both internal teams and external partners.
• Ability to analyse campaign performance and leverage insights for future improvements.

Desirable Qualifications, Skills, and Experience:

• A marketing qualification (e.g., CIM or equivalent).
• Experience within the not-for-profit or charity sector.
• Familiarity with fundraising marketing and aligning campaigns with fundraising objectives.

How to apply

Click the apply button below and complete the online application process before the closing date on Wednesday 20 November 2024.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll thrive in a supportive and rewarding environment.

Our generous benefits package includes:

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles and fixed term contracts, holiday entitlement is calculated pro-rata.
• Pension scheme with enhanced employer contribution
• Life assurance
• Unlimited access to an employee assistance programme
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife
• Recognition scheme
• Annual volunteer days
• Claim for professional fees
• Charity worker discounts across a variety of retailers.

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'why work for us' page on our website.

Our commitment to diversity and inclusion

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.

Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.

If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please do get in touch.

Our values

Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.

Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times

Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking

Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you

Want to join three-time award winning charity, FoodCycle? As our Community Fundraising Manager you will drive income from community fundraising across the country, ranging from rotary clubs, university RAGs, schools etc. You will encourage and support local fundraising initiatives by FoodCycle volunteers, and participate in sponsored challenge events such as marathons and bike rides.

You will be a self-starter who thrives on engaging with different stakeholders to raise money and profile for FoodCycle. You will have experience of community fundraising, as well as event planning and delivery. You will have excellent verbal communication skills and confidence to give presentations. As this is a hybrid role, you will need to live within a commutable distance of Vauxhall, London.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments. ​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​

Deadline for your application:Sunday 1st December 2024.​​

Interview process: Shortlisted candidates will need to prepare a presentation to deliver at interview.

Interviews: planned for Tuesday 10th December.

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member.

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.

We are looking for an empathetic and proactive Regional Manager to join our team.  We show we care by creating a peer support network for people living with macular conditions, to do this we rely on our Regional Managers to enable us to deliver support that makes a difference.  You will act as the main contact for all our support services across London, putting to use your outstanding organisation and communication skills.  Using your natural partnership and networking skills, you will help us increase referrals from within the London region.  An understanding of sight loss would be great, but more important is your ability to do public speaking; if this sounds like you, then we would love to hear from you.

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to Beat Macular Disease for all we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.

This role requires extensive travel across London and occasionally to our Head Office in Andover, Hampshire.

Good broadband connection is essential for this role.

Contract: Fixed Term (12 months), Full-Time (35 hours over 5 days)
Location: London, SW1P 2AF (Hybrid – 2 days in the office, 3 days remote)
Salary: £40,000 + London Weighting Allowance (LWA) £3,954
Interview Date: w/c Monday 16 December 2024
Start Date: March 2025
 
At Blue Cross, we have a powerful story to share!  As our Digital Engagement Manager, you'll be at the lead the delivery of our social media strategy, creating engaging content that drives awareness, fosters community, and helps us make a meaningful impact on the lives of pets and people. 

Join us and use your expertise to amplify our mission and connect with a passionate audience!

More about the role

At Blue Cross, we’re proud of our strong social media presence, with an engaged community across key platforms such as Instagram, Facebook, Twitter/X, YouTube, and TikTok. We are looking for a Social Media & Engagement Manager to lead our organic social media team, driving awareness, engagement, and action across social media channels to support our mission of improving the lives of pets and people in need.

This is a 12-month fixed-term contract, providing an exciting opportunity to make a significant impact while covering maternity leave. You will track key performance metrics, identify trends, and optimise our approach to ensure we remain deliver for our audience and Blue Cross.

You’ll collaborate closely with internal teams across Blue Cross to ensure social media efforts are integrated with our broader communications strategy. Your role will include managing a talented social media team, external partners, and working across departments to deliver campaigns that increase engagement, build our community, and promote Blue Cross’s mission.

Key Responsibilities

• Lead and manage our social media strategy to build brand awareness, drive engagement, and encourage action. Leverage social media insights to continuously optimise campaigns for maximum impact.
• Oversee the development and execution of engaging content across all social media platforms. Work closely with internal teams to scope, plan, and deliver content that aligns with Blue Cross’s mission and encourages audience participation.
• Manage and inspire a team of social media specialists, ensuring high-quality content and campaign delivery. Work with external partners to extend our reach and increase engagement.
• Use social media analytics tools to track performance, understand audience behaviours, and generate actionable insights. Use this data to refine our content strategy and enhance engagement across all channels.
• Utilise content creation tools to produce eye-catching social media visuals that encourage interaction and increase engagement.
• Develop and share best practices across Blue Cross, providing training to teams to improve their social media skills and enhance overall digital engagement.
• Monitor social media for potential issues and collaborate with senior management to ensure prompt and effective responses, maintaining a positive brand image and safeguarding Blue Cross’s reputation.

About you: 

You’ll have extensive experience in managing social media accounts for businesses or non-profits, including community management, content creation, and campaign execution. You are a creative thinker with the ability to deliver social media strategies that align with organisational goals and inspire your audience to take action.
 
You will be confident using social media analytics tools such as Sprout Social to analyse trends, performance, and user engagement, and you will be proficient in content creation tools like Canva to develop engaging social media assets. You’ll be driven by data and insights, and motivated to continuously improve Blue Cross’s online presence.
 
As a collaborative leader, you will enjoy working with cross-functional teams and external partners to deliver exceptional results. You will have a passion for animal welfare and a strong desire to make a difference in the lives of pets and people.

Essential Qualifications, Skills, and Experience

• Substantial experience managing social media accounts for businesses or non-profits including community management, content creation, and moderation.
• Experience developing and delivering social media strategies.
• Excellent knowledge of industry best practice, social channels and tools including analytics and social listening platforms. 
• Experience monitoring, analysing and reporting on social media performance, and using insights to optimise activities. 
• Demonstrable experience working with and influencing stakeholders with different skillsets and levels of seniority.
• Good organisational and project management skills.
• Strong line management skills with the ability to lead and inspire a team.
• Desirable Qualifications, Skills, and Experience
• A familiarity and interest in animal welfare.
• Experience of working in the charity sector.
• Experience across other areas of digital marketing and of how these work with social platforms to drive engagement.

How to apply 

Click the apply button below and complete the online application process before the closing date on Sunday 1 December 2024. 

We reserve the right to close this vacancy early should we receive an overwhelming response. 

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can. 

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.

Our generous benefits package includes:

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
• Pension scheme with enhanced employer contribution 
• Life assurance 
• Unlimited access to an employee assistance programme
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife
• Recognition scheme
• Annual volunteer days 
• Claim for professional fees
• Charity worker discounts across a variety of retailers. 

We want you to feel valued and supported throughout your career with us. 

For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Housing Manager (Maternity Cover)

Salary: £33,000 - £39,000

Location: Hammersmith

Contract: Maternity Cover

Hours p/w 35 hours (up to 2 days WFH)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,

Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.

Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.

Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.

About You:

To be successful as the Domestic Housing Manager (Maternity Cover) you will need the below experience and skills:

You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Cycle to Work Scheme

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email Talent and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Digital Project Manager
Type: Full-time (35 hours a week), fixed term 6 months contract
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342 per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession /Technical

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a confident, skilled and personable Digital Project Manager to help us deliver our ambitious roadmap of digital projects.

You’ll lead on the production of digital, creative, UX, campaign and content-based projects. This’ll include everything from leading on the digital and content element of major campaigns and appeals, through to developing new digital and content-based tools to help people live well with MS.

Working within our combined digital and content team, you’ll thrive working with cross-organisational teams to deliver projects on time, to scope and within budget.

You’ll be super organised and used to capturing requirements, preparing, documenting and delivering projects and reporting on progress.

This is a fantastic opportunity to be part of a supportive and vibrant team, who are dedicated to making a difference for people with MS.

We’re keen for you to work where you're most effective and comfortable so we’re flexible about remote working and the pattern of how you work your hours.

Closing date for applications: 9:00 on Monday 2 December 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Location: London - Hybrid (2 days office attendance)
Contract: Full Time, Permanent
Salary: Circa £40,000 PA + Benefits.

The Role:
As our Supporter Engagement Manager, you will work to ensure that SPANA provides its supporters and external stakeholders with the best-possible experience of the charity. While line-managing the Supporter Engagement team, your work will range from ensuring SPANA donations and post are compliantly processed, to
co-ordinating responses to enquiries, comments and complaints via post, phone and online. You will also manage the development and delivery of SPANA’s community fundraising programme.

This role will suit a dynamic, agile individual who recognises the importance of customer care and has the ambition to build SPANA’s position as a centre of excellence in supporter engagement.

Supporter Engagement

- Ensure all donations and enquiries are acknowledged appropriately, professionally and within agreed timeframes/our service level agreement, in order to maximise supporter and stakeholder satisfaction.
- Manage the operation of SPANA’s PO Box and London mailing points, ensuring all post is compliantly processed, recorded and scanned.
- Manage the SPANA FAQs, standard enquiry responses and thank you letters to be used by the team.
- Personally handle complaints and any sensitive matters, working with the Head of Supporter Engagement and Database, and the Director of Global Fundraising, Marketing and Communications, as necessary.
- Create and maintain Supporter Engagement process documents and training guides.
- Ensure all Supporter Engagement team interactions with stakeholders are captured on Raiser’s Edge.
- Ensure all donors, supporters and stakeholders have the best-possible experience in every interaction with SPANA.

Community fundraising

- Manage the development and delivery of SPANA’s community fundraising programme, including our current products World Tea Party and Big Knit.
- Ensure the charity meets or exceeds its annual community fundraising income target, whilst managing relevant expenditure.
- Manage the development of community fundraising marketing materials, working with external suppliers and internal stakeholders as necessary.

Management

- Manage the Supporter Engagement team, motivating and developing team members to deliver on objectives and targets.
- Report regularly on the performance of the Supporter Engagement team, compiling key performance figures (e.g. complaints log).
- Manage the workflow of the Supporter Engagement team, ensuring all daily tasks are covered at all times and all team members have a manageable workload.
- Establish good working relationships with our external suppliers, data handlers and agencies, and resolve queries and complaints involving them as necessary.

It should be noted that this job specification and remit may develop over time. The postholder should be happy to adapt and take on new and different tasks within the scope of the role.

Knowledge, Training & Qualifications:

- Knowledge of supporter engagement and customer care policies, process, procedures and programmes.
- Knowledge of community fundraising and supporter events.
- Knowledge of charity fundraising regulations, GDPR and data practices.
- Knowledge of the requirements and expectations of working in the charity sector.
- Knowledge of the animal welfare charity sector (desirable).

Experience

- Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders.
- Experience of establishing and development processes and procedures that optimise performance

Skills and Attributes

- Ability to diffuse situations with patience and diplomacy, to be a problem solver and to show sensitivity when required – e.g. when dealing with the bereaved in relation to in-memory gifts.
- Excellent computer skills, including ability to use Microsoft Office 365 suite, including strong Excel and Word skills.
- Database skills, preferably of Raiser’s Edge.
- French speaking (desirable).

For the Full Details and Attributes, please download the full job pack attached to this role.

REF-218 176

New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. The Services Manager supports the Head of Services in overseeing NHYC’s Youth Hub, managing daily operations, coordinating with Depaul UK to facilitate smooth transitions into long-term housing, and building partnerships with external stakeholders to improve housing pathways. Additionally, the manager leads and develops a team of Assessment and Resettlement Workers, oversees daily work planning and safeguarding, while addressing complex cases and supporting staff in securing project resources. This position contributes to the broader goal of expanding the Youth Hub model across London. 

• Fixed-term 9 month contract
• Salary £37,024 – £41,600
• Deadline: 9am Friday 6th December

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

As a charity, we could not maintain our reputation, the range of our work, or our digital presence, without the support of our business partners, sponsors, philanthropists and members. The Development and Advocacy Department is seeking to recruit a Patrons Manager to administer and grow this core membership function and to provide exemplary customer service. This role works within a small but dedicated membership team and is critical to the successful expansion and delivery of the function.

The ideal candidate will be a dynamic individual with good people skills, high attention to detail, and the ability to prioritise tasks. They will remain calm under pressure and be a proactive team player. They will be able to demonstrate:

• Relevant experience working in a membership organisation and/or with high-net-worth individuals
• The drive and strategic approach to deliver on opportunities for growth in revenue and membership in line with programme goals, with structured KPIs and ongoing targets
• Excellent face-to-face and telephone communication skills, including the ability to deal with high level donors in a professional and personable manner
• Understanding of ticketing in a Box Office environment (CRM and particularly Tessitura experience will be highly regarded)
• A clear and concise writing style with developed communication and rapport building skills

A working knowledge of our arts forms is not a pre-requisite but the ability to get up to speed on RBO membership products and services quickly is.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.