Fundraising Product Manager Jobs
Job Title: Member and Supporter Experience Coordinator
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London), 1 day minimum a week in office
Salary on appointment: £26,887-£32,000 per annum
This role is a full-time role, but we are open to part-time applicants happy to do a job-share.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
Key Responsibilities:
Team Leadership and Coaching
- Provide day-to-day guidance and supervision for Member and Supporter Experience Officers, ensuring workloads are evenly distributed, priorities are clear, and deadlines are met.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers, in consultation with the Head of Member and Supporter Experience.
- Coach and support Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support, in consultation with the Head of Member and Supporter Experience.
- Co-ordinate key business project delivery within Supporter Care, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including Elovate, our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Support the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the Supporter Care Team on new projects.
Continuous Improvement
- Monitor performance and implement actions to drive continuous improvement.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
- Proactively identify training needs for team members based on performance trends, and coordinate tailored training sessions to address gaps.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The person
Knowledge, Skills and Experience
Essential:
- Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
- A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
- Excellent interpersonal and communication skills, including the ability to write to a high standard.
- Strong numerical skills and the ability to use and interpret data.
- Ability to adapt style, tone and content to a relevant audience.
- Experience delivering excellent supporter or customer care (minimum 2 years’)
- A team player, able to develop collaborative, strong and effective working relationships.
- Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
- Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
- Experience supporting and supervising teams in a customer or supporter-focused environment, including managing workloads and maintaining quality standards.
- Interest in walking and/or being an advocate for the outdoors and natural environment.
- Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
- Experience working within or alongside fundraising or membership teams.
- Experience in providing insight and reporting in a supporter or customer facing environment.
- Experience in working with volunteers, with an understanding of volunteer motivations and needs
- Knowledge of relevant regulatory and legal requirements that impact charities.
- Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RIVET is a new social enterprise bringing together brands, influencers, and NGOs to fund and amplify youth-led social change. With 100+ years of experience elevating young changemakers, RIVET’s founders have seen firsthand that young people don’t lack talent or imagination; they lack access to resources.
In response, we have created the world’s first micro-finance platform focused on young social innovators, funded by youth themselves. This engine will transform young people’s everyday purchases into philanthropic power for their generation’s ideas to change the world. Created by, for, and with young people, RIVET represents the largest investment in youth-led social change. Ever.
As RIVET’s inaugural Director of Donor Engagement, you will help build and then lead the stewardship implementation for our 70+ major donors who serve on our Leadership Council, Youth Impact Council, and Youth Impact Fund, providing them with a meaningful experience that reflects our shared values and desired impact. RIVET’s operating budget is $2.5M, with most of that currently coming from philanthropic support. Our four-year sustainable business model strategy reflects an increasing reliance on brand revenue. The Director of Donor Engagement plays a critical role in helping us secure the capacity building funds needed to help the RIVET rocket get into orbit in the meantime. Your success is largely defined by donors renewing and deepening their support, and increasingly serving as an engine for RIVET’s expanded global impact.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about creating engaging and successful campaigns?
Great Ormond Street Hospital Charity is currently hiring for an Individual Giving Executive to join our Committed Giving Team. This is a varied role where you will support the day to day delivery of a range of donor acquisition campaigns across digital, DRTV and offline channels.
Salary
The salary for this position is £31,572 per annum.
Key Responsibilities
This is a varied role where you’ll get involved with:
- Supporting the delivery of committed giving, regular giving, lottery and new product development campaigns.
- Supporting the production of campaign briefs, timing plans, and KPIs against budgets – primarily across digital, DRTV and other offline channels.
- Working closely with third party agencies for campaign delivery.
Skills, Knowledge and Expertise
- Previous experience writing creative briefs.
- Project management and campaign management skills.
- Ability to develop strong working relationships with internal and external stakeholders.
- Understanding of direct marketing across digital, broadcast (including DRTV), and offline channels.
- Ability to manage multiple projects at once.
Please refer to the full job description below for more information.
Closing date: 19th January 2025.
Benefits
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
About Great Ormond Street Hospital Charity
Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.
Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.
Our commitment to Equity, Diversity and Inclusion
We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status.
If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our site.
As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: Up to £55k (dependent on experience), plus generous pension scheme, flexible working culture
Term: Permanent
Reports to: Director of IT, digital and content
Background:
Our vision is a world where data is at the heart of understanding and decision-making.
Founded in 1834, the Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data. We’re a professional body for all statisticians and data scientists – wherever they may live.
We have more than 12,000 individual members in the UK and across the world. As a charity, we advocate for the key role of statistics and data in society, and work to ensure that policy formulation and decision making are informed by evidence for the public good.
The membership of the Royal Statistical Society (RSS) constitutes a preeminent source of statistical expertise. Members work with RSS staff to support our work across areas such as policy development, education, training, statistical communication, and statistical literacy. Many of these activities result in content outputs that are distributed across a range of platforms – reports, articles, blogs, events, etc. In addition, we produce Significance magazine, the Real World Data Science platform, and a range of renowned academic journals.
We are looking for someone to coordinate our content across the Society, ensuring outputs and derivative products are tailored and targeted to meet the different needs and interest levels of different audiences. Our membership and wider audiences are expanding, and the post holder will develop and implement a content strategy that sets a framework for content that is both aligned with RSS policy objectives and strategic goals, and targeted at and adapted for different audiences to ensure the widest possible reach.
The RSS is a small organisation and the post will require a mix of hands-on content creation and editorial leadership. The post holder will be responsible for a range of key platforms and publications, including the RSS website which is due to be redeveloped. They will oversee management of RSS journals and Significance magazine, and lead our content programme to deliver wider content-related objectives across the organisation.
An initial priority will be reestablishing and developing Real World Data Science. The Head of Content will work as an editor, commissioning content - eg case studies - from data scientists and attracting funding to ensure future sustainability. They will ensure a regular flow of content and consider the future of the platform in the context of a strategic review of content across the RSS.
Discovery work has been undertaken in preparation for the development of a content strategy. The post holder will implement quick wins that have already been identified, including questioning what we produce and why, and improving how we share content and measure impact. They will build on this to develop a strategy and enable a more strategic approach to content across the RSS.
Pension and benefits: Our defined contribution pension scheme can be joined after three months in post. Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%). A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available.
Location: The RSS office is in central London. We offer flexible working arrangements and this is a hybrid role with on average two days a week working in the office. In person attendance for certain meetings is required, including all-staff/team meetings and governance/committee meetings that take place in person. Limited travel within the UK and internationally may be required.
Working hours: 35 per week full-time. Applications for job shares, part-time and flexible working will also be considered.
Holidays: 25 days per annum, plus bank holidays and an additional shut down between Christmas and New Year.
Probation: This post is subject to a six-month probation period.
Job purpose: Providing strategic leadership and working in an editorial capacity to support the development and management of the Society’s content.
Key responsibilities:
Understanding needs and the changing external environment
- Work with wider RSS staff to develop our understanding of the preferences and needs of key internal and external audiences to better align content to those preferences and needs.
- Keep track of related print and online publications, react to industry changes and ensure further and future development of RSS content.
- Monitor and respond to emerging trends in statistics/data science/AI to ensure that content remains timely and relevant.
Development of strategies and plans
- Work with the Director and other colleagues as required to develop a content strategy for the RSS encompassing current and future websites and publications that support the organisation’s objectives.
- Lead the creation and delivery of a fully-costed plan for content development, maintenance and review that aligns with key strategic goals and activities.
- Support development of the content-specific elements of strategies and plans across the organisation.
Content creation and editorial
- Create or commission accurate, engaging, up-to-date and challenging content that fulfils particular editorial briefs, establishing and liaising with editorial boards to ensure technical integrity of published content.
- Write content in line with content strategy and plans, ensuring delivery to time and quality.
- Lead and manage RSS colleagues and contractors to develop and deliver print and online outputs aligned with strategic content plan.
- Identify relevant experts within the RSS membership and engage them in content creation initiatives, formalising a network of contributors and providing editorial support and advice.
- Collaborate with RSS volunteers, staff and external providers to ensure the delivery of projects and content outputs to agreed deadlines.
- Develop editorial policies, introducing innovations and adapting to change as necessary.
- Develop and oversee editorial and sign off processes and guidelines that are proportionate to the size of the organisation and risk involved, to ensure editorial standards.
- Provide training on editorial issues / content development across the organisation.
Content evolution
- Liaise with third-party organisations and funders to identify topics/areas of mutual interest to provide additional sources of support/funding for new content initiatives including new journals.
- Work with colleagues to explore and develop opportunities to extend the reach of the RSS brand and sub-brands and to grow users, contributors, partners and sponsors.
- Work with colleagues to identify and develop sponsorship opportunities, and support colleagues in sales meetings with potential sponsors.
- Monitor and pursue fundraising opportunities to support delivery of strategic content plan, working with colleagues as appropriate.
Management
- Monitor and report on progress and performance against targets.
- Project manage content projects, including establishment of new products, and organisation of workflows to maintain a steady, efficient flow of new, published content and a full pipeline of submissions.
- Ensure that content commissioned is suitable, of high quality, and sufficient volume.
- Support management of the contract with our journals publisher
- Line manage staff.
Interfaces with other teams and groups
- Convene and lead a cross-RSS content group to share and review content plans and outputs and identify opportunities for synergy and collaboration.
- Work with heads-of and other teams across the organisation to support their content-related objectives.
- Work with staff responsible for business development to capitalise on content development opportunities.
- Work with policy and comms team and key RSS fellows to repurpose policy outputs for use across different content platforms to amplify impact and engagement with key audiences.
- Liaise with all staff to ensure content on the RSS website is engaging and uptodate, working with the Web team to ensure delivery.
- Work with events team, member support manager and RSS Sections and Local Groups to deliver one-off or series of events aligned with strategic content plan.
- Provide editorial leadership, advice and support across the RSS.
Person specification:
Essential
- Educated to degree level or equivalent.
- Significant experience working with different forms of content at a strategic and operational level.
- Familiarity with developments within data science and AI.
- Experience of editing publications and commissioning content.
- Experience leading and managing staff and contractors.
- Ability to communicate with a wide range of people.
- Excellent organisation and planning skills – ability to identify and respond to changing priorities.
- Ability to plan, organise, prioritise and delegate work to ensure completion to time and budget.
- Ability to present ideas/concepts clearly and concisely, particularly in written form.
- Strong interpersonal skills; ability to persuade, inspire, influence, achieve results through others.
- Ability to establish and develop an extensive network of external contacts in the industry as a source of content, comment and opinion.
- Demonstrable ability to innovate and think creatively.
- Numeracy ability to produce, monitor and assess estimates/costs and work within budget.
- Ability to make sound commercial decisions and identify commercially viable/profitable projects.
- Collaborative team worker – works with colleagues to achieve strategic, operational and editorial objectives.
- Ability to work effectively and achieve results in a changing environment. Ability to lead a small team with great flexibility and imagination to achieve short-term and long-term business objectives.
- Ability to work on own initiative within corporate and RSS guidelines/directives.
- Knowledge of current website practices, industry trends, and editorial opportunities.
- Excellent skills in written English (writing, editing, sub-editing and proofreading) and excellent oral communication skills in English
Desirable
- Interest in or experience of statistics, research, or other aspects of the Society’s work
- Experience working with editorial boards staffed by volunteers
- Scientific background or experience.
- Understanding of UX and UI design
- Experience using Content Management Systems (CMS)
- Experience using Google Analytics 4
- Basic understanding of tools such as GitHub, Quarto, R/Python Markdown
How to apply
Please submit your CV via the email address on our website with a supporting statement/letter telling us:
- Why you should be considered for the role and how it fits with your career plan
- How your skills and experience align with the responsibilities and person specification
- Three examples of your work in relevant publications
Closing date: 31 January 2025
The client requests no contact from agencies or media sales.
Team Coordinator and Executive Assistant
Location: Hybrid, Old Street, London
Salary: £30,043 per annum (i.e. pro-rata to the full time equivalent of £34,550 per annum)
Hours: 30 hours per week
Department: Strategic Communications and Content
Job Type: Part-time
Contract Type: Permanent
We have a great opportunity for a well-organised and proactive individual with experience of working in an executive assistant and/or administration role. The role works to two Directors and their Directorates spanning fundraising, communications, campaigns and advocacy, and UK programmes.
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future. In this role you will have a chance to contribute to our mission through providing high quality support.
The Influencing and External Affairs Directorate builds awareness and mobilises support for Plan International’s mission. It delivers powerful influencing strategies through policy and campaigning, in partnership with young people in the UK and globally. It creates engaging and impactful communications, a cohesive brand presence, and builds relationships with stakeholders in support of our objectives.
The Fundraising and Supporter Engagement Directorate is responsible for driving engagement and income from members of the public, high net-worth individuals, corporate partners, and trusts and foundations. It uses data and supporter insight to develop compelling products and propositions that engage and inspire, and it ensures supporters have a smooth and rewarding experience when interacting with us.
The two Directorates work closely to drive awareness, engagement, action and income that all contribute to Plan International’s mission to deliver for children’s rights and equality for girls.
In this busy and varied role, you will provide administrative support, manage the directors’ diaries and support with the preparation and minuting of meetings. You will use your excellent coordination skills to support and organise project groups and events, as well as dealing with invoices and expenses.
We are looking for someone who is well organised and proactive, has great communication skills, and is interested in getting involved in everything that’s going on in the teams and the wider organisation. If you think this is you and you have an interest in the role that fundraising, communications and advocacy teams play in the charity sector, we look forward to receiving your application.
For further detail of this role, please see the job profile.
The deadline for applications is 23:59 on 16 January 2025
Interviews will take place on 30 January 2025
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
REF-218985
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
We have ambitious growth plans in Fundraising, so that people, now and in the future, can benefit from nature and heritage. The Data & Performance Analyst is a new role to support the ever-growing importance of data, insight and analysis, to help deliver these ambitions.
In this role, you’ll focus first and foremost on Grants data and performance analysis. You’ll champion the use of relevant database products, ensuring data capture is optimised to deliver meaningful and comprehensive insight, analysis and reporting.
What it's like to work here
We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got dedicated people in all our teams, and we’ve got so much more we want to achieve.
Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.
What you'll be doing
As part of the Fundraising Operations team, you'll work closely with Central and Regional Grants colleagues, overseeing the adoption, use, and development of core databases (Unit 4 and Salesforce) for Grants Fundraising. You’ll ensure high-quality Grants data to meet business needs and lead for the creation of Grants analysis, insights, and reporting. Collaborating with other Analyst teams, you'll support performance reporting and reviews. You'll advocate for best practices in data input and quality, delivering training and guidance to increase user confidence. Ultimately, you'll become a specialist in Grants data and analysis enabling constantly improving decision making across this critical income stream.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role.
Who we're looking for
We’d love to hear from you if you have:
- Demonstrable experience of working with databases and data models in a fundraising context.
- Understanding of how data informs decision-making and growth planning.
- Data management skills, with the ability to create and implement effective tools and processes to continuously improve data capture, quality and compliance
- Ability to create meaningful analysis and reporting and draw insights and recommendations to present to stakeholders.
- Ability to collaborate and engage with and co-ordinate key stakeholders
- Experience in developing and providing training and guidance to help users engage with database products effectively and appropriately.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Charisma is working in partnership with Guide Dogs to appoint their new Director of Guide Dog Service. Guide Dogs, the world’s largest assistance dog organisation, offer a wide range of services to support people living with a vision impairment. Their expert staff, dedicated volunteers and life-changing dogs help people with sight loss to live actively, independently, and well.
This senior leadership role helps people with sight loss to live the life they choose through the direction, delivery and development of the guide dog service. The postholder will cultivate a high-performance culture, and will be accountable for strategic oversight of breeding, puppy raising, dog training, creating/supporting partnerships, rehoming, and dog health to ensure the provision of a high-quality service that meets the needs of service users, and brings strategic goals to fruition.
The successful candidate must be able to demonstrate the following:
- Substantial track record of leadership at senior management level (or equivalent) in an organisation of comparable size and complexity.
- Experience of long-term service or operations planning to meet strategic objectives.
- Evidence of successful financial management.
- Track record in supporting organisational change, influencing, building and sustaining relationships to achieve results.
- Comprehensive knowledge of safeguarding regulations.
- An in-depth understanding of customer relations.
We are seeking a dynamic, inspiring and influential individual, able to serve as a role model for the organisation, displaying integrity and confidence. Experience of, and commitment to, continuous organisational improvement and the ability to act as a change agent will be essential.
For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Location: Homebased with frequent travel to all Guide Dogs sites
Closing date: 19th January 2025
Charisma vetting interviews must be completed by close of play on the 27th January.
Interviews with Guide Dogs to commence w/c 10th February 2025
Salary: £29,000 - £34,000 depending on experience
Hours: Full Time, 37.5 hours per week
Contract: Permanent
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
Closing date: Sunday 2 February 2025
Interviews will be held week commencing 10 February 2025
No agencies please
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
We are looking for a motivated, passionate and enthusiastic team player to work with the marketing manager and the wider team. The successful applicant will enjoy working in a hands on, highly collaborative environment while having the experience, knowledge and confidence to take the initiative and work to tight deadlines.
The senior marketing officer is a new role and will be responsible for the development and delivery of a range of marketing collateral and campaigns for priority audiences, to inspire and retain support for Kidney Research UK. You will also act as one of our expert brand champions ensuring that all collateral and outputs are in line with the charity’s tone of voice and brand guidelines.
You’ll have a minimum of 2 years marketing experience, along with experience of working in the charity sector, with a proven record of campaign or product development and marketing to multiple audiences.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £65 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
You may have experience in the following: Senior Marketing Executive, Marketing Officer, Brand Marketing Specialist, Marketing Campaign Manager, Digital Marketing Coordinator, Fundraising Marketing Officer, Charity Marketing Specialist, Communications Officer, Marketing and Communications Executive, Marketing Coordinator, Marketing and Events Officer, Marketing Assistant, Non-Profit Marketing Specialist, Charity, Charities, Third Sector, Not for Profit, NFP, etc.
REF-218 864
Director of Communications
Location: Global remote
Salary: £80,000 - 85,000
Reports to: CEO
Closing date: 15 January 2025
Our vision at UnitedGMH is a world where everyone everywhere can access mental health support. We use our expertise in advocacy, financing and campaigning to advance this vision, focussing on rights, health systems, ecosystems, and field building to deliver progress. We are looking for an experienced and creative Director to lead communications for UnitedGMH and the Global Mental Health Action Network (GMHAN).
You will have deep experience of global advocacy communications with the ability to develop and execute communications strategies with stakeholders across government, international organisations, civil society, the private sector, the media, research and academia. You will be confident in developing and implementing an organisational communications strategy, with a strong emphasis on brand, advocacy and digital communications to engage global audiences with UnitedGMH and GMHAN.
Reporting to the CEO, you will lead a small central team, manage consultants, and provide communications advice and leadership to colleagues and partners worldwide. You will represent the organisation externally and manage high-level relationships with corporate partners, major health bodies, donors and board members. You will play an active role as a member of the senior management team, contributing to organisation-wide strategies, plans and fundraising.
You are a driven individual able to lead a cohesive and compelling communications approach, which harnesses our brands, profile, content, expertise, networks and channels to best effect. This is a great opportunity for a creative and confident communications leader to build on UnitedGMH’s successes to date, and to be part of an organisation at the forefront of tackling global mental health challenges.
Attributes and experience
Essential
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An ability to develop and execute communications strategies to help achieve change at the highest levels of government and international organisations.
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Proven experience of improving organisational brand and positioning to be a ‘go-to’ organisation in its field.
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An inspiring leader and manager, able to get the best from colleagues and stakeholders.
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Experience of working in global health and/or international development communications at a global level.
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Proven experience of leading multi-disciplinary communications teams spanning brand, creative, social media, strategic communications, publications, events, and media relations.
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Experienced in building and developing high-level partnerships, especially with global media, and initiatives to reach and engage target audiences.
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Strong interpersonal and team working skills, with the ability to collaborate effectively with colleagues at all levels.
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Fluent in English, with exceptional written and verbal communication and presentation skills. Able to turn technical policy information into engaging products.
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Political sensitivity, with the ability to apply good judgment in decision making.
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Proven ability to work and thrive in a fast-paced and changing environment.
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Effective in managing budgets, contracts and plans.
Desirable
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Knowledge and understanding of global health and associated networks.
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Additional language skills.
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Familiar with, and a champion of, communications informed by global and national experts including People With Lived Experience of mental health conditions.
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Knowledge of best practice in communications for mental health
This is a global remote role and you must already have the right to work in the country where you are based.
To apply, please use the Charity Job website to upload a CV and Cover Letter and apply by 11.59pm GMT on 15th January 2025. No direct applications will be accepted.