Fundraising Manager Jobs

Data Officer

Contract type: Permanent
Location: Stokenchurch
Hours: 37.5 hrs per week
Salary: £25,032 - £28,371 per annum

About us

Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.

Our charity is a place where people care for each other, provide support, and encourage everyone to be their best. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service. All our staff live our values: We care no matter what, we go above and beyond, and We do the right thing for our patients, their families, our supporters and community.

The Role

As a member of the Fundraising Team, the Database Officer will work within our Data Team to assist in the management and development of the fundraising database, championing it as an asset within the organisation and to promote data-driven decision making.  They will use their broad range of technical skills to uphold the highest standards of data integrity whilst constantly looking to improve processes and deliver actionable insights. These insights will enable the fundraising teams to implement audience focused fundraising campaigns that deliver long-term sustainable income, as well as mutually beneficial relationships with our supporters.    

We have achieved significant growth over the last five years, largely through individual giving, legacies, major gifts, and some in memoriam giving. We are keen to make a step change in our voluntary income. This is an exciting time of growth and opportunity at TVAA and we are looking for an enthusiastic person to join our team. This role is essential in ensuring that we have sufficient resources to provide our vital service now and into the future. 

If this sounds like you, and you have the relevant skills and experience then we would love to hear from you.
For a copy of the full job description please visit our website.

Closing Date: 29 November 2024

This post may close early due to high numbers of applications, so you are advised to apply promptly

You may have experience in the following: Data Administrator, Database Officer, CRM Data Specialist, Data Integrity Officer, Supporter Database Administrator, Fundraising Data Coordinator, Charity Database Manager, Information Management Officer, Data Insights Analyst, Supporter Relations Data Officer, Fundraising Systems Officer, Donor Database Specialist, Data Analytics Assistant, Data Compliance Officer, Charity Data Officer, Nonprofit Data Analyst, CRM Administrator, etc.

REF-217 755

Are you a digital leader with a love for people and a heart for justice?

We are looking for a Digital Experience Lead to oversee the team that manage Tearfund's core digital platforms. The role provides leadership in best practise user-led digital experiences that drive our organisational objectives. 

The successful candidate will have experience of:

• Leading multi-disciplinary teams and marketing or fundraising communications roles
• Working in an Agile environment, ideally experience as a product owner
• Overseeing the website or digital output of a large organisation
• Leading end-to-end digital projects
• Experience using data and insight to shape audience-focused products

Our ideal candidate will be someone with:

• Excellent communication and influencing skills 
• Deep understanding of web development technologies and UX methodologies
• Excellent written, verbal and presentation skills, capable of winning over a room of people with a new idea 

Poverty is not God's plan. You are. We believe that we all play a part in ending extreme poverty and using our God-given skills to make a difference.

Do your skills, experience and passion match the above? Then we'd love to hear from you!

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

This role is eligible for hybrid working and you will be required to work from a designated Tearfund office and from your home by agreement with the line manager.

 All applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure. 

We are seeking a Project Research Officer to join our small team to work on a new project, which examines the use of data and powers by HMRC in addressing offshore tax compliance.

HOURS: Part time, 2 days per week (15hrs). A flexible working policy is offered, with core working hours of 1000hrs-1500hrs.

CONTRACT: 24 month fixed term contract, subject to successfully completing a three month probationary period.

LOCATION: Remote, with periodic in-person team meetings (quarterly).

BENEFITS: 24 days paid annual leave per year pro rated, plus eight Bank Holidays. A contribution of up to £175pcm towards a co-working desk.

WHO ARE WE: TaxWatch is the UK’s only charity dedicated to compliance and sound administration of the law in the field of taxation. We are an investigative think tank which conducts forensic research and analysis on tax compliance, tax policy, and tax law, publishing our research to improve public understanding of these issues. We are independent of any political party.

ROLE AND RESPONSIBILITIES:

Working with the Director and existing Research Analyst to conduct a research project examining the ways in which HMRC addresses offshore compliance, with a focus on its use of information and existing enforcement powers, identifying areas where compliance could be improved.

Develop and undertake the research project within specified timescales, from inception to delivery, in collaboration with the wider TaxWatch team, driving the project forward, providing updates on progress the Director and Trustees. This will involve:

· Identifying key stakeholders relevant to the project, developing and building relationships, conducting interviews, gaining insight from their knowledge and experiences and identifying areas for further investigation.

· Requesting and analysing information from HMRC.

· Analysing both qualitative and quantitative data to identify key findings and making policy and procedural recommendations based on the findings.

· Producing high quality written work, including long form written reports based on the research undertaken.

· Liaising with other organisations, journalists, politicians and government bodies to publicise the findings of the report.

· A limited amount of administrative tasks that support the running of the project including documentation of research findings and tracking Freedom of Information requests on team systems.

JOB REQUIREMENTS:

ESSENTIAL:

· Critical thinking and a curious mindset, particularly seeking out and analysing data, from both qualitative and quantitative sources.

· Strong writing capability. TaxWatch is an organisation that places a high priority on concise and effective written style. Research must be clear, accurate and to the point.

· Ability to work remotely while working co-operatively with wider team. Organised and logical in approach.

· Self motivated. Able to successfully manage own time, work, and hit deadlines.

· Comfortable with statistics, and explaining complex issues to non-specialist audiences.

· Confident communicator and able to express their thoughts clearly, representing TaxWatch credibly to external stakeholders.

DESIRABLE

· A good understanding of offshore tax compliance and how HMRC currently addresses it.

· Knowledge of the current legislation pertaining to the taxation of offshore income and gains, and the enforcement powers held by HMRC.

· Recent employment or work experience in HMRC with either Fraud Investigation Service (FIS) or Risk & Intelligence Service (RIS).

HOW TO APPLY: please provide your CV (no more than two pages), and covering letter (one page), tailored to the Job Advert criteria

CLOSING DATE: Friday 15 November 2024.

INTERVIEWS: Date and location tbc. Likely week commencing 25 November via Teams or in person in Bristol.

We are looking for a Prospect Researcher and Trust Fundraiser to join a well loved National health charity.

The role can either be UK homebased working, once a month in the London office £27,250 - £29, 697 (Rest of England)
or Hybrid working with two days a week in the London office £30,300 - £33,533 (London).

The Charity
An inspiring medical charity dedicated to helping people at some of the most vulnerable moments in their lives. Youll be joining a highly respected organisation, known for its supportive and inclusive working culture, offering fantastic benefits and flexible working!

The Role
Lead the development and maintenance of a health pipeline of Trusts, Corporate and Philanthropy prospects (80%).
Research, identify and draft applications for small - mid value Trusts (20%).
Monitor and evaluate the progression of prospects through the pipeline.
Manage a portfolio of Trust donors, stewarding relationships to ensure long term support.

The Candidate
Prospect research experience for a fundraising function in a charity.
Trust fundraising experience is desirable but can be learnt in role.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Supporter Insight Analyst

Fixed term contract until Feb 2026 (12 months dependent on start date)

35 hours per week

£34,837.08 per annum (national weighting +travel into London office paid for) / £37,646.16 per annum (London weighting)

Location: Home based, with occasional travel into our London office

The Children's Society (TCS) has been helping children and young people for over 140 years. Everything we do is to create positive change in young people's lives. Our annual Good Childhood Report has shown that children and young people's wellbeing is declining. It's our organisational goal to reverse this decline by 2030.

The Audience Insight team is a key function to help us on this journey. We help the organisation to understand opportunities to grow support, deepen engagement with existing supporters and optimise our communications and fundraising products. We have an exciting opportunity in our team: we are looking someone exceptional to join as our supporter insight analyst for 12 months, while the permanent post holder goes on maternity leave. In this role, you will be responsible for generating actionable insight into supporter engagement to help us optimise our activities and communications; ensuring that we are talking to our supporters about the things that they're interested in, in the right media and with the right frequency and evaluating responses in order to continually improve and deepen our supporter engagement.

You will become an insight partner for colleagues across the social impact domain and will help to upskill colleagues to become confident data users to help create an insight culture at TCS.

To succeed in this role, you will have previous experience in an analyst role and be highly technical with strong SQL skills. You will have the curiosity and capability to use the wealth of data TCS has access to, to help us deepen engagement with existing and new supporter audiences. You must be go-getting and proactive, with strong communication and problem-solving skills.

You will be inquisitive and curious; always interrogating briefs to ensure we are asking the right questions of the data; and using your knowledge of data to go beyond the brief and add extra value.

This role sits within our Enabling Domain and reports into the Senior Supporter Insight Analyst. Our focus is on elevating young people's voices; challenging public perceptions of the challenges young people face; and attracting, retaining, and mobilising support through voice, time, and money. 

Essential Skills

-Minimum of 3 years' experience as a data analyst in a commercial or not for profit organisation

-Advanced excel user

-Proficient in using data to effectively tell stories to stakeholders, through clear and informative data visualisations in PowerBi or other dashboard software such as Tableau, as well as through PowerPoint.

-Strong communication skills and the ability to explain complex data findings to non-technical stakeholders and influence their decision making.

-Ability to build and maintain stakeholder relationships

-Ability to work autonomously and prioritise project and personal workload

Desirable Skills

-Knowledge and experience of the charity sector and/or fundraising data

-Experience of an additional programming language.

What we offer you in return:

-Opportunity to develop your skills as a data analyst and acquire/deepen your knowledge of fundraising data

-The chance to work in a small, supportive, team on projects with a big impact

-Space to bring creative ideas and approaches to how we use our data to influence supporter engagement

-Flexible and remote working from anywhere within the UK

-Enhanced Annual Leave: 28 days

The closing date for applications is at midnight on Thursday 28th November 2024.

We are hoping to hold interviews week commencing 9th December.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Birmingham Hospice are opening more shops and as a result is looking for a new Retail Area Manager to join it’s Retail Area Manager Team.

Our charity shops raise vital funds for Birmingham Hospice.  The generosity of our donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families. 

We are looking for a highly motivated and commercially focused individual, with experience of area management.  Experience of the charity retail sector would be a real bonus for this role.

You are a self-motivated, enthusiastic, positive creative thinker, who feels comfortable working both autonomously and as a great team player.  You should have experience of delivering income generation, growth and results, through effective people management and engagement, collaboration and confidence in leading by example when required.

This is a hands-on role that is fully involved in all aspects of the retail business from stock generation to new shop openings, health and safety, and commercial acumen, to successfully develop new business strategies along with managing recruitment, training, and inspiring and motivating shop teams and our large team of volunteers to maximise sales, control costs, and deliver excellent customer and colleague experiences.

You will be exposed to a fast paced, varied and exciting role, with opportunities to get involved in helping set and run new initiatives, in a dynamic and growing retail charity chain.

Most importantly, though, you will have a passion for retail, amazing people skills, and the drive and tenacity to succeed working with both an employed and volunteer workforce.

If this sounds like the role for you then we’d love to receive your application. 

Prospectus is excited to be working with the charity for single parents to appoint an Interim Head of Income Generation to take the fundraising team and strategy through a time of review and transition. The organisation has supported and championed single parents since 1918. They have worked for over 100 years to make sure that single parents are not forgotten.

This organisation operates a 4-day working week and the salary will be £60,000 - £65,000 pro rata to the interim contract period. The charity has an open approach to flexible working requests and whilst they currently operate a hybrid working environment (London, SE1) they do support applications from those wishing to work remotely (UK).

As the Interim Head of Income Generation, you will be part of the Senior Management Team and work closely with the CEO, to set the strategic direction for the organisation and oversee all Fundraising. You will lead a team of four fundraisers and together, deliver the income generation strategy across a range of income streams including individual giving, corporate, major donor and Trusts and Foundations.

Ideally, you will have experience of working in a charity of a similar size and whilst understanding that Trusts and Foundations fundraising is central for the charity, you will also have experience of growing corporate and individual giving income streams. Whilst you do not need experience as an Interim Head of Income Generation previously, it is important that you can adapt easily to new situations and be a confident fundraiser, team leader and strategist.

Eligibility to work in the UK is required.

How to Apply

Prospectus encourage applications from all individuals, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity status. If you meet some of the criteria but not all, you are still encouraged to inquire and learn more, as Prospectus can guide you through each aspect of the role and support your application.

Prospectus is dedicated to supporting candidates throughout the application process. To apply, please submit your CV initially and begin preparing your supporting statement. If your experience is suitable, you will receive the full job description, and a call or meeting will be arranged to brief you on the role, ensuring you have all the information needed to formally apply. We look forward to connecting with you soon.

Viewpoint is a service user charity currently covering Hertfordshire. Our aim is to enable people who use mental health and addiction services to have a voice in feeding back how well services are working and to be part of future service planning. 

We are now seeking a person to support the chief executive to ensure that Viewpoint implements its agreed strategy within budget and operates as a model of best practice for user involvement and to manage and supervise staff employed by Viewpoint. 

Viewpoint Operational Manager  

Title: Operational Manager 

Responsible to: Chief Executive 

Location: Welwyn Garden City, Hertfordshire 

Hours / salary: 22 hours / week. Full Time Equivalent Salary £35,000 p.a. 

Pension: Viewpoint offers a defined contribution pension scheme. Contribution levels are based on Total Gross Salary - Employer 5%, Employee 3%. Participation in the scheme will commence after an initial 3 month waiting period. 

Annual leave: 25 days per year plus 8 bank holidays. Holiday entitlement will start to accrue after a satisfactory six month probationary  
period. 

Other benefits: Training, Development and Supervision

Length of contract: Subject to funding 

About Viewpoint 

Viewpoint develops innovative ways that support people with a lived experience of mental health issues and / or addiction challenges. Across Hertfordshire we work with over 800 experts by experience and put them at the centre of everything we do. We support people to be independent, have their say on the quality of services that they experienced and influence change to those services. 

Our support is flexible and needs-led and is delivered through outreach groups, one to one interaction or remotely.

Staff or members who have a lived experience of mental illness and / or addiction facilitate our programmes.

We offer educational sessions that enhance wellbeing and equip individuals with the skills and self-belief to aid their recovery journey. 

Our goals 

Purpose of the post: 

•  To support the chief executive to ensure that Viewpoint implements its agreed strategy within budget and operates as a model of best practice for user involvement. 

•  To manage and supervise staff employed by Viewpoint. 

•  To promote Viewpoint with both statutory and Voluntary Community Faith Social Enterprise (VCFSE) at a county level. 

Principal Responsibilities: 

Management  

• To provide operational management and leadership to achieve the aims and objectives of the Viewpoint strategy. 

• To ensure that appropriate policies and procedures are adhered to, developed and updated in compliance with relevant legislation.

• To attend contract reviews and provide such monitoring information as required by the service contract. 

• To develop and maintain good working relationships with all relevant statutory, independent, and voluntary agencies. 

• To raise and promote the work of Viewpoint across the county and all relevant bodies. 

Staff 

• Provide effective line management to all Viewpoint staff in accordance with agreed policies 

Financial 

• To participate in the preparation and production of the Viewpoint Annual Report and Business Plan. 

• To ensure proper use of resources and working within agreed budgets. 

Fund-raising 

• To contribute to the development of fund-raising activities to ensure the continuation and development of Viewpoint. 

Representation 

• To negotiate appropriate user representation with service commissioners and providers. 

• To support user representation on County-wide forums. 

General 

• To ensure relevant recording, monitoring and evaluation of project work is routinely carried out and in compliance with relevant legislation and the requirements of the service contract. 

• Maintain awareness of national and local initiatives and best practice regarding user involvement. 

• Undertake other duties, consistent with the level of the post, as required from time to time by the Chief Executive and Executive Committee. 

Service Development and Delivery  

• Maintain up-to-date knowledge of legislation, national and local policies and issues in relation to mental health and wellbeing.

• Comply with all relevant Viewpoint policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information, and to be aware of any changes in these.

• Be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate. 

• Complete entries in the appropriate records and performance database. 

Learning and Development  

• Participate in mandatory training and development activities 

We welcome applications from people who use or have used mental health and /or addiction services. 

Closing date: Monday 18th November 2024 at 12PM

For an application pack: please telephone Viewpoint on  01707-386-136 or 

e-mail info@hertsviewpoint(dot)co(dot)uk 

Please note - In order to apply you must complete the application form. We do not accept CV's.  

This is an exciting opportunity to join the Cornwall Community Foundation as Philanthropy Director, based in Cornwall and able to attend the CCF office in Bodmin weekly.

Salary: £39,000-£43,000 FTE depending on experience

At the Cornwall Community Foundation, we want Cornwall and the Isles of Scilly to be a great place to live for everyone. Our mission is to raise sustainable funds from individuals and businesses and distribute them to community and grassroots non-profit organisations who are changing people’s lives across the county.

This is a rare opportunity to join our team in an interim capacity as Philanthropy Director where you will be responsible for managing and developing relationships with our long-term supporters.

If you have a strong major donor fundraising background we want to hear from you. We offer a friendly environment to work in and you'll be joining a team who really are making a difference in Cornwall.

To apply for this post please read the application pack on our website.

Closing date Thursday 5th December 2024.

This is an exciting time to join TCV and our newly created TFL team. We are looking for an enthusiastic, energetic, confident individual - someone who wants to make a difference and is always willing to go the extra mile and leads by example.

Working directly with your team and the wider income generation team, you will be responsible for setting and implementing our strategic plan aligned to securing income through Trusts, Foundations and Lotteries - working with your team you will identify and develop funding proposals to those partners and stakeholders which sit outside our corporate partnership team.

With your team, you will look to develop innovative ideas and compelling proposals which enable TCV to connect even more people to the green spaces around them, across:
- Environment/nature
- Health and Wellbeing
- Learning and Skills

You will be responsible for developing and bringing to life this new approach for TCV - with an ambition to secure national and or multi-regional funding, enabling us to connect even more people to green spaces.

Ideally you will have already worked in the charity sector and are able to demonstrate experience in leading a team to secure an annual income in excess of £1m across various funding streams.

You should be confident in your ability to set ambitious goals and high standards - and be capable and experienced in leading and supporting a team to achieve both the goals and the standards. You will have ultimate responsibility for leading on both identifying and creating a pipeline of TFL funding streams to meet our annual income target.

As the lead for the TFL team, you must be confident in your ability to communicate our case for support to your team, and to both our internal and external stakeholders, ensuring our proposals are compelling, well thought out and deliver value and impact for both our funding partners and TCV.

We would expect you to be skilled and experienced in writing compelling funding applications and be able to critique and act as a sounding board for your teams own individual applications.

If you're looking for your next exciting senior role in the charity sector and feel you have the experience and drive to deliver this role - please get in touch.

You are going to lead a team with very big ambitions for 2024 and beyond!

The role will require some travel and overnight stays from time to time.

A full, clean or near clean UK driving licence is required for this post, which has been held for a minimum of one year.

Who we are

Arts for Dementia is an inclusive and dynamic charity, and a leader in our field. We work with artists, galleries, museums and community spaces to offer inspiring arts programmes for people in the early stages of dementia and their companions. We train facilitators from around the country to deliver effective arts-based activities for people living with dementia, and we advocate for the benefits of the arts for people affected by dementia.

 

Our values

Creative; Inclusive; Collaborative; Empowering; Inspiring

 

What we are looking for

We are seeking our first Communications Manager who will develop and deliver a Communications Strategy that helps us to: engage more effectively with existing stakeholders (workshop participants, volunteers, artists, funders, donors), increase our profile and reach new audiences. This role offers scope to grow, helping us to think big, bringing in new ideas, transforming our presence, and so helping us to realise our ambitions.  

Main purpose of job

To develop and deliver an effective communication strategy across all channels

• Part time: 21 hours per week, working flexibly
• Salary: £35-38k pa dependent on experience (pro-rata’d)
• Reporting to: Chief Executive Officer
• Location: Hybrid.  Mainly home-based with one day in London per week. Very occasional evenings or weekend days in London for events and activities.

 

Example projects

· Reviewing our existing digital presence, and optimising current channels and opportunities, for example by improvements to and regular updates of website, segmenting socials audiences and creating appropriate content for each

· Creating impactful short videos of participants, volunteers, partners and donors, and gaining maximum value from them

· Examining existing database and contacts, segmenting audiences, and working with other teams to develop specific communications to increase engagement

Key responsibilities

· Developing and implementing a Communications Strategy that enables impactful communications with key audiences, transforming our reach

· Responsible for ensuring impactful implementation and engaging use of our relatively new brand (launched Jan 2024), clarifying our organisational voice and key messages, and supporting the team to embed them across their work

· Proactive strategic management, development and measurement of all social media channels (currently X, Facebook, Instagram, LinkedIn and YouTube, to varying degrees)

· Responsible for appropriate use and development of our website, including keeping it up to date with our projects and case studies, and maximising engagement and SEO

· Supporting the fundraising team to fully realise new and existing income streams

· Supporting the operations team to deliver effective communications to participants, volunteers and partners

· Working with the team to identify and create assets and resources for use across the organisation, for example using participant stories, evaluation data

· Initiating public outreach and profile raising work, including identifying and engaging with relevant publications and events, soliciting and responding to media engagement, and cultivating high-profile ambassadors

· Supporting the rest of the organisation’s work, such as events, exhibitions, fundraising activities etc as needed

Skills, knowledge and experience:

Essential

· Experience developing and implementing a communication strategy

· Experience implementing a brand across communication channels

· Experience of working collaboratively with a small staff team, able to listen and support alongside bringing new ideas and expertise

· Written and verbal communication skills, and a love of writing

· Networking and relationship-building skills

· Experience and understanding of how to increase reach and engagement

· Engaging and enthusiastic when speaking and writing about our work

· Willing to work flexibly and respond to changing demands

· Organisational skills

· Self-motivated and able to manage your own time effectively

· Committed to equality, diversity and inclusion

 Desirable

· Interest in a range of arts, art practices and creativity

· Experience and understanding of dementia

· Experience of working in London, particularly Southwark and Camden

· Experience with a CRM

· Website management, especially WordPress

· Experience with media and interviews

We are keen to have a diverse and inclusive team, and welcome applications from minoritised groups.

How to apply

Send a CV and covering letter.  The covering letter should include:

· Your relevant skills and experience, with reference to the list of essentials and desirables above

· Why you would like to work for Arts for Dementia

· Deadline: 5pm Monday 25th November 2024

This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that.  

The Fundraising team at Guy's and St Thomas' Hospitals, including Evelina London Children's Hospital and Guy's Cancer, aims to significantly increase income in the coming years through innovative fundraising initiatives. This growth will support groundbreaking research, capital projects, and essential everyday patient care. 

As the first point of contact for supporters, the Supporter Care Coordinator plays a crucial role in ensuring excellent customer service across the charity's brands. This position involves managing a diverse range of supporter inquiries through various communication channels, responding within a 48-hour timeframe to uphold the team's Service Level Agreement. The coordinator will efficiently handle a wide range of essential activities, such as donations and complaints, while maintaining accurate records in the fundraising database (Raiser’s Edge) to enhance the supporter experience. 

The ideal candidate will be adept with data management and eager to improve processes across the organization. By collaborating closely with fundraising teams and the Supporter Care Manager, the coordinator will contribute to refining systems that enhance fundraising efforts. This role emphasizes a supporter-led approach, ensuring that every interaction is handled with care, ultimately solidifying the success of the entire fundraising team. 

Customer care 

• Act as the initial contact for supporters via email, telephone, and post, providing outstanding customer service. 
• Engage with supporters consistently, kindly and with empathy to aid their stewardship, retainment and satisfaction 
• Triage and manage a diverse range of supporter inquiries, ensuring responses are provided within a 48-hour timeframe in line with service level agreements. 
• Respond and action promptly all sensitive requests updating supporter information and updating supporter’s contact preferences  
• Follow guidance from teams around campaigns and appeals and being mindful of increases in contacts and managing this efficiently 
• Ensure templated responses are kept accurate and up to date 
• Proactively seek ways to improve the supporter experience, including identifying and sharing supporter feedback 

Complaint resolution 

• Address complaints sensitively and proactively, always adhering to policies and procedures and ensuring all details are added to the fundraising database (Raiser’s Edge). 
• Escalating complaints promptly to both internal and external stakeholders to ensure resolutions can be provided within our SLA and policy 
• Contribute to the quarterly reporting exercise with compliance 

 Donor care 

• Accurately record all interactions with donors and supporters in the fundraising database (Raiser’s Edge). 
• Handle and process donations and setting up direct debits over the phone 
• Respond promptly and sensitively to donor requests such as cancelling and altering direct debits, allocating donations to special funds and updating Gift Aid information 
• Ensure all acknowledgement letters are kept up to date with accurate information and branding  
• Support the Gift Processing team to thank donors promptly within agreed timelines and ensure all communications being added to the fundraising database (Raiser’s Edge). 

Delivering processes 

• Follow step-by-step processes for managing data in MS Excel which support our database team in their imports the fundraising database (Raiser’s Edge). 
• Keep all process documentation up to date and report discrepancies to the database team 
• Writing up process documentation and occasionally training others to follow them  

Collaboration 

• Build and maintain productive relationships with fundraising teams, supporting them with posting out materials and supporter requests 
• Working closely with the Trust Engagement manager to improve the supporter experience by facilitating good working processes and event fulfilment 
• Share supporter stories and ideas related to enhancing the supporter experience with wider public fundraising and innovation team  
• Build strong relationships with the Gift Processing team to support their work in improving donor care 
• Build good working relationships with external suppliers, especially face to face fundraising agencies ensuring they meet our standards of supporter care and promptly reporting issues to the Individual Giving team 
• Supporting the events team during busier seasons and helping to manage increases in activity 
• Support the individual giving team with outbound calling as needed for specific activations  

Strategic contribution 

• Work collaboratively across the organization to align with strategic aims and ensure supporter care remains central to all activities. 
• Contributing to strategies for improving systems and processes. 
• Contribute to Supporter Care led projects as needed  
• Contribute to our Diversity, Equity and Inclusion action plan to uphold our DEI principles 

Other duties 

• Representing each charity brand on the hospital sites with stalls and events 
• Representing the charities at major events like our annual Abseil and London Marathon, assisting the events team as needed and engaging with supporters face to face to enhance their experience  
• Attending fundraising events outside of working hours  

Culture and environment 

• Stay up to date with activities of the charity and the hospital trust  
• Take responsibility for your learning, development and improvement, with support from your line manager and feedback from the wider team 
• Uphold our standards of diversity, equity and inclusion 

Essential Criteria 

• Proven experience delivering excellent customer service, managing complex priorities, and meeting service level agreements. 
• Skilled in handling sensitive inquiries and complaints with professionalism, focusing on procedures and escalation when necessary. 
• Experience working with external agencies and suppliers to ensure adherence to SLAs, escalating issues when standards are not met. 
• Strong ability to follow detailed processes quickly and accurately. 
• Demonstrated initiative in improving processes and collaborating with the team to implement changes.
• Experience managing a busy workload in a fast-paced environment, balancing priorities from internal stakeholders. 
• Excellent IT skills, particularly in using MS Office (Excel, Word) or similar  
• Experience using databases to manage customer relationships 
• Highly motivated, inquisitive, and willing to share knowledge to foster a culture of continuous improvement. 
• Comfortable with problem solving and collaborating with others to find solutions, approaching this with positivity and an interest in learning/upskilling 
• Adaptable and open to new challenges, including supporting new initiatives.  

Desirable Criteria  

• Background in an administrative or support role within a busy team. 
• Familiarity with Raiser’s Edge or similar fundraising databases.
• Knowledge of charity fundraising processes, including Gift Aid, Direct Debits, GDPR, and lottery regulations. 
• Experience working in the healthcare charity sector.
• Knowledge of supporter journeys and stewardship practices. 

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

 
 

Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new an Educational Partnerships Manager in Essex and Outer East London. 

Young Enterprise is a national education charity working with schools and colleges to help young people prepare for their future. This role supports the continued development of YE’s impact by providing young people with opportunities to engage in YE’s enterprise and financial education programmes building vital skills, developing an enterprising mindset, and enabling them to make a positive contribution to their community and society.

As Educational Partnerships Manager you will be a key contributor to the regional London & South East Educational Partnerships team, working directly with young people and teachers in schools to deliver and support delivery of YE’s full suite of programmes.

The Educational Partnerships Manager role will suit someone that is able to work with young people, build rapport and engage young people from a range of backgrounds. You will need confidence in working within education settings, liaising with school staff, volunteers, and funders. Your experience of relationship development and management will help with growing our existing relationships while expanding our reach into brand new schools and colleges relationships.

We are looking for:
• A motivated self-starter
• Ability to develop new relationships with range of stakeholders, and support existing ones
• Confident in presenting and delivering to large audiences
• Good organisational, prioritisation, and problem-solving skills, with the resilience to work effectively under pressure
• Excellent manner, rapport and professionalism with young people
• An understanding or experience of managing relationships with volunteers
• A great promoter and inspirer in helping young people achieve their potential
• Experience of sales and/or fundraising
• Computer literacy with understanding of Microsoft suite

You'll be working within an experienced and passionate regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.

Why work for us?
• People-focussed with a friendly and supportive work-place culture
• An active commitment to equality and diversity
• Access to mentoring scheme with a corporate partner
• Generous holiday allowance of 7.2 weeks (pro rata)
• Access to NHS top-up scheme, for money back on expenses such as dental and optical
• Access to an Employee Assistance Programme
• Cycle-to-work scheme
• Group Life Assurance

Full details can be found in the Job Description. 

This is a home-based role, however, will require significant travel in Essex and Outer East London, as well as frequent travel across Greater London to support our school deliveries.

Please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity no later than 13:30pm on 15th November 2024. Please note applications without a cover letter will not be considered. 

We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date. Interviews will take place via Teams.

Although we endeavour to respond to all applications, if you have not heard from us within two weeks of the closing date you should consider your application unsuccessful. 

Corporate Partnerships Executive 
c. £30,000 - £33,500 per annum
Hybrid Working, London Based, Full Time

The Talent Set is delighted to partner with Dementia UK to recruit a creative and proactive Corporate Partnerships Executive. In this role, the successful candidate will focus on proactively developing the partnership pipeline, manage inbound enquiries, grow high-value relationships, and ensure income targets are met. Ideal candidates will have strong relationship management and negotiation skills, along with experience in corporate or high-value fundraising.

Key Responsibilities:

• Support new business activity by managing the corporate prospect pipeline, conducting research, and identifying potential partnerships from warm leads and unsolicited donations.
• Assist in account management, nurturing relationships with smaller corporate partners, and ensuring strong stewardship for major partnership supporters.
• Collaborate on content creation for pitches, applications, and impact reports to engage existing and potential corporate partners.
• Promote the organisations products, events, and campaigns to corporate audiences, aligning with their interests and goals.
• Provide team support through administrative tasks, project contributions, and ensuring alignment with the corporate fundraising strategy.

Person Specification:

• Enthusiastic, highly motivated self-starter with excellent communication, interpersonal, and team-working skills, demonstrating a proactive, detail-oriented approach, the ability to manage multiple priorities, and a passion for working in the third sector.
• Proven experience in developing partnerships within the charity or corporate sector, with a clear understanding of corporate partnerships, new business acquisition, and successful relationship management to create mutually beneficial collaborations.
• Demonstrated ability to work towards financial targets as part of a team, along with experience writing effective and engaging communications, such as proposals and reports, to diverse audiences.
• A strong understanding of and interest in the care/ health sector, with the ability to align corporate partnership strategies to the charity's goals and values.
• Experience in using CRM databases to support fundraising activities, alongside knowledge of the Fundraising Code of Practice and adherence to relevant fundraising regulations.

 

The deadline for applications is Friday 1st November 2024.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process