Fundraising Assistant Jobs

Trusts & Foundations Development Manager

Join our client as a Trusts & Foundations Development Manager, this will be the first role in this speciality and will proactively develop programme ideas into winnable proposals and progress income from trusts and foundations.

Job title: Trusts & Foundations Development Manager

Salary Range: £45,000 per annum

Application deadline: Friday 29th November

Location:  Hybrid /London

Start date: ASAP

This charity works across three dozen countries around the world, an independent non-profit organisation that supports journalists and civil society to help drive change in countries experiencing conflict, crisis, and transition. Their work includes:

• Training and mentoring: trains and mentors journalists and rights activists to improve their ability to identify and present factual information.
• Providing platforms: helping local talent establish and strengthen media outlets and civic groups.
• Removing barriers: working with partners to remove barriers to free expression and citizen engagement
• Strengthening media and civil society: helping strengthen the ability of media and civil society to speak out.
• Empowering societies: helping societies find their own solutions.

SUMMARY:

Reporting to the Global Development Director, the successful candidate will be a self-starter with the relevant experience, skills and relationships to develop a portfolio of prospects and grant makers.

The Trusts & Foundations Development Manager will work as part of a collaborative and friendly development team and work closely with programmes to develop new ideas and applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• To identify suitable trust and foundation donors and establish relationships, with involvement from the GDD;
• Work with programme teams to develop new ideas for business development and submit to known and identified trusts & foundations;
• Manage the stewardship of the trusts and foundations portfolio, crafting winnable applications, and delivering reports as part of the engagement process;
• Work closely with the institutional development managers to identify opportunities for their portfolios and on institutional proposal development when necessary;
• Develop strategies for engaging new prospective donors through research and represent the organsation through networking;
• Gather and share information on new potential funding and/or themes and contribute to the intelligence and MEL functions with donor information and competitor mapping;
• Manage and develop existing relationships in collaboration with international programmes;
• Line management of a Development Assistant and coordination of their support to other team member.

KNOWLEDGE, SKILLS AND ABILITIES:

• At least 5 years of experience working in a similar role;
• Significant and demonstrable experience of securing income from trusts and foundations;
• Ability to work independently and as part of a team;
• High quality verbal and written communication, problem-solving, critical thinking and a desire to collaborate with peers;
• Proven successful experience in identifying and securing unpublished funding opportunities;
• Ability to deliver high-level presentations to donors, clients and internal audiences.

Other roles you may have experience of could include: Trusts Fundraiser, Foundations Fundraiser, Trusts and Foundations Fundraiser, Fundraising, Partnerships Manager, Fundraising Partnerships, Income Generation, Income Generation, Fundraiser, Engagement, Trusts, Trusts Fundraising Officer, Foundations Fundraising Manager, Trusts and Grants Fundraising Manager, Fundraising Manager, Trusts Fundraiser, Trusts and Grants Fundraiser, Corporate Fundraising, Corporate Fundraising Executive, Corporate Fundraising Manager, Corporate and Events Fundraiser.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Executive Assistant

Salary Band: £25,000 - £30,000 (Full Time Equivalent) per annum

Hours: 30 hours per week

Location: ONSIDE’s Head Office, Worcester

Closing date: Sunday 24th November 2024

Are you looking for a role that can make a difference?

About the role

Join ONSIDE and discover the role as an Executive Assistant in the charity sector. This role is key as it will be supporting our Chief Executive with executive administration, project coordination and by providing wider support to our Directors, Senior Management Team and Trustees.  

An Executive Assistant will be the primary contact for internal and external communications with the Chief Executive and our Trustees and will be vital in providing crucial professional support to the Senior Management Team with their operational and strategic objectives.

This role will be part of a wider team who are passionate about supporting and making a difference to vulnerable and disadvantaged people.

ONSIDE’s Benefits

• 26 days annual holiday + Bank Holidays
• Pension Scheme
• Company Sick Pay Scheme (after qualifying service)
• Additional Maternity & Paternity Pay (after qualifying service)
• 24/7 Employee Assistance Programme
• Access to premium Calm App
• Employee Engagement Forum to ensure our employee’s voices are heard!
• Your ‘Birthday Day’ Off
• Supportive working environment & good work/life balance culture
• Support with continuous professional development

Who are we looking for?

We are looking for someone who can quickly ascertain what tasks need to be done to progress with the work. Someone who has the confidence to think on their feet and work autonomously and will use their own initiatives in a fast-paced dynamic environment.

The ideal Executive Assistant has knowledge and experience of working at a senior executive level and has supported Senior Management Teams. They will need to have the ability to build strong relationships with people at all levels internally and externally to the charity. We are looking for someone who can prioritise and work autonomously.

You will be intuitive, highly organised and will take a proactive approach identifying areas of improvement. You will have the ability to be resourceful and have advanced skills in project management and Microsoft Office.

If you’re looking for a job that you can be proud of, apply now. More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Executive Assistant is a real career opportunity to discover!

Someone like you?

If you embrace difference and champion diversity.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Who are ONSIDE?

ONSIDE is a charity working across Worcestershire and Herefordshire, established in 1993 stemming from a belief that everyone has the right to be a valued human being and to be treated in a just and fair way.

In support of this belief, we provide a range of support services across advocacy, wellbeing and mental health for adults, children and young people who may be vulnerable, disadvantaged or discriminated against. This includes mental and physical ill health, sensory impairment, learning disability, drug and alcohol misuse, older people, and carers. ONSIDE is funded through a range of sources to maintain its independence and ensure that the support it provides reflects the views and perspective of the people it wishes to help.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 11,000 people a year!

More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Executive Assistant is a real career opportunity to support vulnerable and disadvantaged people in your community!

ONSIDE reserve the right to withdraw this vacancy before the closing date.

HUB TEAM ADMINISTRATIVE ASSISTANT

OASIS HUB BATH

PART TIME, 16 HOURS PER WEEK (0.4 FTE)

6 MONTH FIXED TERM CONTRACT (January 2025 – June 2025) with a view to extend dependent on funding

SALARY: £10,011 per annum (£25,029 pro rata for 1 FTE)

We have an exciting opportunity for a Hub Administrative Assistant to work alongside our Hub Team Administrator for a fixed-term, from January 2025 until June 2025.  This role will support our Community Work Manager with the administration necessary to deliver our community work. This currently includes two food pantry sessions a week, and a combined pop-up pantry and Living Room (warm space) session each week.

Key responsibilities of this role will be:

· To process applications to hub projects and manage communication with project members.

· To co-ordinate volunteer communications.

· To create and manage volunteer rotas.

· To ensure team leaders have all relevant information for each session.

· To ensure data is populated and managed accurately, and according to GDPR requirements.

The successful post holder must have:

· Excellent administration skills and attention to detail.

· Proven people skills and experience in relation to community work or the charity sector.

· Able to liaise with staff and volunteers from external organisations at all levels. 

This is an exciting opportunity to be part of a growing organisation, making a difference to communities on a local level, while improving your employability skills. 

As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

· Working as part of a friendly, community-minded team of professionals

 The closing date will be 9th December at 9am, with interviews on 16th December 2024.

If you are interested in this role, please:

Email your CV including a Supporting Statement. Please visit the Oasis Charity Jobs website for further information.Your Supporting Statement should be no more than two A4 pages and must address ALL of the following questions:

1. The Oasis vision is for community – a place where everyone is included, makes a contribution and reaches their potential. Our community hub is a welcoming space for the whole community to access.

o What does this mean to you?

o Why is good administration essential to create a space that works for everyone?

o What skills and / or experience related to the role can you bring?

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. The successful candidate will need to be provide proof of the right to work in the UK.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

ABOUT INQUEST

Founded in 1981, INQUEST is the only charity providing expertise on state related deaths and their investigation to bereaved people, lawyers, advice and support agencies, the media and parliamentarians. Our specialist casework includes deaths in police and prison custody, immigration detention, mental health settings and deaths involving multi-agency failings or where wider issues of state and corporate accountability are in question. You can find more information on our website, particularly on our Campaigns, and Media Release webpages.

ABOUT THE ROLE

We are looking for a Project Assistant to support INQUEST’s National Lottery Heritage Fund project, Unlocking the INQUEST archive: memorialising death and resistance. This project encourages engagement with the INQUEST archive and memorialises state-related death and resistance through creative outputs including: 12-month consultation, artist’s residency, banner making, small scale events, archival research, film screenings and a podcast series.

Organised, motivated by logistics, system-orientated, able to react efficiently to pressure, change and multitasking, the ideal candidate will possess outstanding communications skills necessary to liaising with a varied audience, including bereaved families and other key project stakeholders. They will be experienced in handling telephone calls, email correspondence, administration systems, and key IT software packages. Working closely with the project manager and project staff, they will support all components of our heritage project, including organising events and travel, liaising with key stakeholders, project social media and general administration. The candidate must be committed to the values of INQUEST and to anti-racism and anti-discrimination.

Job Title: Assistant Shop Manager, Guildford

Salary:  £23,400 per annum (full-time equivalent)

Team: Retail

Hours: 37.5 hours (Job Share/ Part-Time/ Full-time)

Location: Guildford

About Shooting Star Children’s Hospices

We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.                                                                                                              

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures

About you

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.

The successful candidate will enjoy a flexible schedule, working their contracted hours across the 7-day week as part of a supportive job share arrangement.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Mindfulness sessions

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

About the Organisation
Civitas Recruitment is proud to partner with a dynamic legal charity committed to promoting access to justice, upholding the rule of law, and ensuring fair systems for all. This charity plays a pivotal role in ensuring that state decision-making is fair and lawful, giving individuals the power to hold public bodies accountable. It supports and represents people who are marginalised through poverty, discrimination, or disadvantage and have been affected by unlawful state decisions.

Role Overview
An exciting opportunity has arisen for a Communications and Engagement Director to join the team. In this role, you will be responsible for developing and overseeing the charity's communications strategy, focusing on brand-building and media outreach. You will also lead external communications efforts, including overseeing grant fundraising initiatives. This is a permanent, full-time or part-time (minimum 4 days per week) role with flexible working options.

 

Key Responsibilities

• Develop and implement a comprehensive communications plan to promote the charity’s work.
• Lead media outreach efforts, increasing the charity's visibility and profile.
• Oversee communications across all platforms, including digital, print, and events.
• Lead and support the fundraising communications efforts, with a focus on grant fundraising.
• Work closely with internal teams to align communications strategy with the charity's mission and objectives.
• Provide empowering leadership to the communications team.

Who Are We Looking For?
We are looking for candidates with the following qualifications and skills:

• Proven experience in developing and executing communications strategies.
• Strong leadership and team management skills, with the ability to inspire and empower your team.
• Solid understanding of the voluntary giving sector, ethical giving practices, and the Fundraising Code of Practice.
• Knowledge of key communication tools across mainstream media, digital, print, and events.
• An understanding of the UK legal system is beneficial but not essential.
• Passionate about access to justice and the charity’s mission.

Why Join Us?
This is an opportunity to work with a purpose-driven organisation and lead communications efforts that have a real impact on individuals and communities. The charity offers a flexible working environment with the option for full-time or part-time roles, making it a great fit for individuals seeking balance while contributing to a meaningful cause.

How to Apply
If you’re interested in applying or would like more information about the role, please send your application immediately or contact Syed at Civitas Recruitment for a full job description and informal discussion. Early applications are encouraged.

Parent & Carer Forum Manager

About us

Merton Mencap is a local independent charity supporting young people and adults with learning disabilities and autism and their families in the London Borough of Merton.

Our services and activities support young people and adults with learning disabilities and autism to learn life-skills for greater independence, take part in community activities and enjoy life.  We support parents and carers and to have a voice, feel less isolated more informed, and develop networks with other parents and carers.

Our reputation as a leading local charity is driven by the professionalism of our staff and volunteers who are committed to making a real difference to the lives of local people.

About the vacancy

In this role, you will support a steering group of volunteer parents and carers who oversee the business of the Forums.  Your excellent organisational skills will ensure parents and carers have a voice at key local meetings, plus you will arrange monthly events for parents and carers such as workshops with key local decision-makers.  You will provide opportunities for parents and carers to develop their own networks of support through WhatsApp & social media, and oversee the publication of bi-annual newsletter. Each year, you will use your analytical skills to measure the impact the Forum is having on the lives of its members and recommend areas for development to the steering group, always seeking to improve the service and reach more families.  

You will line-manage a Forum Administrator who will support you and the work of the Forums. 

This important role forms part of our charity’s strategic offer to local parents and carers.  You will join our senior team plus you’ll have the opportunity to contribute to the wider work of the charity such as by attending fun community fundraising activities, working with our partners, and enjoying our social events.

You will receive our mandatory training in safeguarding, health & safety, confidentiality, equal opportunities & diversity and mental health, plus more technical training including risk assessment and first aid.  

Although not essential, we encourage applications from people with lived experience of learning disability and autism, such as parents and family carers.  All our appointments are subject to an enhanced DBS disclosure and 2 satisfactory references.

More information
For more information about our Forums, visit our website

Over the last few years, NHYC has grown to a team of over 70 staff.  This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly.  You should be well organised, a great communicator, and experienced in or willing to learn financial procedures.
This is an entry-level role. You do not need significant prior experience. We are looking for someone open to learning new skills, passionate about our mission, and willing to get stuck in to support the wider team.
The role is based at our day centre in Camden.
 

• Salary £27,144 – £29,952
• Deadline: 9am, Friday 29th November 2024
  *Please note that we may close earlier if there are a high number of applications

Be there when it matters

Sue Ryder has an exciting career opportunity within our Marketing, Communications and Digital services directorate for a driven and impactful Social Media Manager. The successful applicant will oversee and develop the strategic management and growth of Sue Ryder’s busy social media pages.

About the role:
This is an exciting time to join Sue Ryder and take the lead in shaping our social media offering. You will drive paid activity across Meta and other channels as needed, overseeing ad accounts to support key income-generating initiatives, including fundraising and retail, as well as supporting our volunteering opportunities. Additionally, you'll play a pivotal role in increasing our brand awareness and promotion of our online bereavement support services.

With at least two years of line management experience in a similar role, you will be the expert on our organic and paid activity with a strong understanding of analysing and acting upon digital metrics. Leading a proactive team, you will help to showcase our support, drive engagement and amplify our messaging.

You will be the champion for our platforms and manage our reputation online with the support of our Senior Digital Manager and Head of Digital. You’ll also have excellent interpersonal skills and have the ability to prioritise workloads for yourself and your team.

About you:
• Demonstratable experience of managing and moderating a busy portfolio of social media accounts
• A confident communicator with the ability to share knowledge and influence across levels, securing buy-in from across the organisation
• Experience of planning, implementing and optimising paid social media campaigns across a range of objectives and budgets, prioritising for relevant channels where necessary
• Excellent knowledge of social media monitoring, scheduling and listening tools (ideally Sprout Social)
• A keen eye for detail and design alongside excellent copywriting and proofreading skills
• Excellent understanding of social media strategy, delivering new and innovative ways to increase engagement
• Confident in planning, sourcing and editing creative content across a range of formats (image, video and graphics)
• Intermediate level skills in Canva, Photoshop and Premier Pro (or other image and video editing software)
• Experience of utilising social media analytics to provide reporting and analysis
• Proven line management skills with at least two years of experience, along with the ability to influence colleagues across other directorates
• A can-do approach, with a positive attitude and willingness to support others across the organisation

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at shop
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 

If you want more than just a job, we want you.

Join the team and be there when it matters.
We reserve the right to close or extend the closing date according to our recruitment requirements.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The Purpose of the Role

The purpose of the role is to assist the finance team in delivering its objectives and providing effective support to our Awards Management Unit (AMU) programmes and country offices.

Scope and Authority

Authority:

This position assists and works closely with the Project Finance Lead. The position has no line management authority.

Key Working Relationships

· Reports to Project Finance Lead.

· Close coordination with other members of the Finance team.

· Working relationship with the wider Finance & Operations department, Fundraising, US Finance, Country offices and the Awards Management Unit (AMU).

KEY ACCOUNTABILITIES

Grants income Allocations and Transfers (20%)

• Donor receipts: Ensure all donor income are identified and allocated to the correct grant and country codes and inform AMU UK, New York and country offices on a timely basis.
• Field Grant transfers: Prepare international fund transfers batches to New York twice a month; ensure grant funding balance is checked using the Funds Available and Bank running balance spreadsheets.
• Ensure all the donor receipts and funds trasfers are posted timely and accurately in Integra.
• Maintain digital files for grant transfers with full supporting documentation attached.
• Assist in providing supporting documents grants/transactions as required by country offices for Field Audits.
• Generate donor payment requests/Invoices on the request of AMU & Fundraising teams and maintain payment request log.

· Prepare non-PO journals to enable payments in Integra

· Process donor refunds and follow up with IRC Inc./Country office to return the funds to the UK and maintain a tracker for Inc./country returns.

· Prepare quarterly IATI report and submit to Project Finance Lead for review.

 

Grant Balances Reconciliation (65%)

· Reconcile transfers and field expenditure data between UK and New York for all UK grants by end of each month.

· Raise all issues arising from the reconciliations with the Project Finance Lead for quick resolutions with New York and country offices by end of each month so the corrections can be made promptly.

· Ensure each grant is reconciled monthly and added to the main Grants Schedule.

· Prepare grant revenue recognition journals for Project Finance Lead review to ensure completeness and accuracy every month.

· Assist in fund balance reconciliations for all restricted grants and resolution of issues with Project Finance Lead.

· Assist in the reconciliation of UK ledgers with the donor financial reports.

· Work with AMU and IRC, Inc to collate donor financial reports, contracts and amendments for closed grants to ensure that Integra reporting is correct.

· Assist in meeting the month end deadlines.

Other support (15%)

• Request the creation of new project extension in OTIS.
• Ensure any new projects are set up and mapped correctly in Integra
• Maintain UK office bank account templates held in on-line Bank software and amend templates when necessary.
• Ensure SCB digital bank statements are received from the bank and filed in the correct location on the server for all periods and passwords are removed before saving the statements.

PERSON SPECIFICATION

 

Essential

Skills, Knowledge and Qualifications:

· Good knowledge of accounting demonstrated by an accounting qualification such as AAT or part Qualified Accountant

· Strong IT skills including excellent Excel skills with the ability to use SUMIFS, IF, Pivot tables and VLOOKUP

· Excellent attention to detail, particularly when working with data and large volumes of data

· Data driven

· Able to work independently and also as part of a team

· Has strong communication skills, including communicating with colleagues in the UK and internationally, in person, on video calls and over email in a clear and professional way

· Good organizational skills and the ability to plan and prioritise work

Standard Responsibilities

Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC UK.

 

Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies

Standard Job Requirements

 

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Service, Equality and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

 

Candidates must have the right to work in the UK.

 

The deadline to apply for this role is 14th October 2024.

Related standard content:

IRC strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a team and deliver the best possible services to our clients.   

UK:

Narrowing the Gender Gap: The IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including flexible hours (when possible), enhanced maternity/adoption leave and pay and gender-sensitive security protocols.

IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided with reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments. 

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Are you passionate about providing outstanding supporter care and building lasting relationships? Do you thrive on delivering excellence while managing and developing teams?

We are working with an international charity to recruit for a Supporter Engagement Manager you will play a pivotal role in ensuring an exceptional experience for the organisation's donors, supporters, and external stakeholders.

About the contract

Salary: Circa £40,000 per annum, plus benefits
Contract: Permanent
Work Pattern: Hybrid Two days per week in the office
Hours: 34.5 per week
Location: London

Benefits

* Annual Leave: 26 days, plus bank holidays. Additional leave earned after two years of service.26 days annual leave, plus bank holidays, with additional leave after two years of service.
* Access to a medical cash plan and a pension scheme.
* Gym membership discounts.
* Training and development opportunities.

About the Role
As the Supporter Engagement Manager, you will oversee the Supporter Engagement team to ensure all donations, enquiries, comments, and complaints are processed compliantly and efficiently across multiple channels, including post, phone, and online. You will also take the lead on developing the charity's community fundraising programme, ensuring supporters are inspired, engaged, and connected to its mission.

Key Responsibilities:
* Team Leadership: Line-manage the Supporter Engagement team, including Supporter Engagement Officers (x3), Senior Community Fundraising Officer, and Supporter Engagement & Database Assistant.
* Supporter Engagement: Oversee the processing of donations and post while ensuring compliance with charity regulations. Manage responses to enquiries, comments, and complaints with sensitivity and professionalism.
* Community Fundraising: Develop and deliver a community fundraising programme that inspires supporters and grows the charity's network.
* Data Management: Work closely with the Database team to ensure accurate and effective logging of activity (preferably using Raiser's Edge).
* Compliance: Ensure full operational compliance with charity regulations, GDPR, and data protection practices.
* Process Optimisation: Establish and develop processes and procedures to enhance performance and supporter satisfaction.

About You

* Knowledge of supporter engagement and customer care policies, process, procedures and programmes
* Knowledge of community fundraising and supporter events.
* Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders
* Managing and resolving sensitive enquiries and complaints tactfully.
* Database skills, preferably with Raiser's Edge.
* Leading and motivating teams to achieve their objectives.
* Managing community fundraising activities and supporter events
* Willingness to work occasional evenings or weekends for events or activities.

If this exciting opportunity is of interest please get in touch now! We are reviewing CV's as they come through. We would be happy to share a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is an exciting opportunity to contribute to developing Refuge’s learning and development programme.

The successful candidate will work with the People Development team to support the roll out of our annual training calendar, developing internal communications to advertise our training catalogue, reporting and ongoing evaluation of our training. With a strong customer focus, you will act as the key point of contact for our staff and our training partners. You will have experience working with learning management systems with a keen eye for detail and good analytical skills.

Closing Date: 09:00am 25 November 2024

Interview Date: 2 December 2024

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are looig for a new Chief Officer at Rainbow Haven

What is Rainbow Haven? 

We are a small, well-respected and busy charity based in East Manchester. For over 20 years Rainbow Haven has provided a place of welcome, support and opportunity for asylum-seekers, refugees and other migrants.Putting diversity and inclusion at the heart of everything we do, people with lived experience of migration are centrally involved, as service users, volunteers, staff members and trustees.From its flagship information, advice and advocacy services to a range of wellbeing activities and classes, Rainbow Haven is there to support and empower people seeking to establish new lives in Manchester. 

About the role: 

Reporting directly to the Trustee Board, the Chief Officer will:

·Provide leadership, strategic and operational oversight of Rainbow Haven.

·(with the Trustee Board) Ensure the long-term financial sustainability of Rainbow Haven.

·Develop and oversee the delivery of high quality services in response to changing external and internal pressures. 

·Ensure appropriate support for an experienced and committed staff team.

·Maintain effective partnerships and develop new partnerships across statutory and voluntary sectors to enhance the range, volume and quality of the services Rainbow Haven can offer. 

About the person:

You will have proven experience of: 

·Strategic organisational and financial development, oversight, reporting and evaluation. 

·Developing and sustaining collaborative external relationships with funders and service delivery partners. 

·Financial planning and fundraising. 

·Overseeing delivery of front-line services.

·Supporting experienced and committed teams of staff and volunteers. 

On our wish list:

·You’ll share Rainbow Haven’s ethos, values and commitment to our vision.

·You’ll have a proven ability to manage competing priorities and pressures. 

·You’ll be well-organised, creative and flexible with a problem-solving approach.

·You’ll be a good listener, respectful of staff expertise and experience and responsive to their support and development needs. 

·You’ll be a strong communicator and collaborator, whether engaging with colleagues, volunteers, service users or service delivery partners.

·You’ll have a positive, proactive attitude – you’ll understand the needs, challenges and opportunities of working in a small, fast-moving organisation. 

This is a fantastic new opportunity to lead an established charity doing invaluable grassroots work with marginalised people that directly impacts their lives for the better. 

See the attached document for details on how to apply.

Do not hesitate to let us know if you have specific requirements or need support to apply in an alternative format.

Closing date: 5pm Monday 25th November 2024