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Goodman Masson, Southwark (Hybrid)
£65000 - £72500 per annum
Posted 2 days ago Quick Apply
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£26,200 per year
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£35,500 - £37,500 per year (full time equivalent) - prorated to 2 days or 16 hours per week
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£30,000 per year depending on experience and location, pro rated for part time
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Respond, WC1X, London (Hybrid)
£60,000 - £65,000 per year FTE
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Page 7 of 12
Remote
£34,200 per year
Full-time
Contract (12 Month Fixed Term Contract)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Senior Quality Assurance Officer

Location: Remote (UK based) with travel required

Salary: £34,200 (Grade 4) per year (plus Inner London Weighting of £3,483.94, if eligible)

Length of contract:  Fixed Term Contract 12 months

Hours per week: 37 hours per week – some flexibility required around the standard working pattern due to site visits etc.

Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.  

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

 

Purpose of the Senior Quality Assurance Officer role: 

As Senior Quality Assurance Officer, the successful candidate will play a pivotal role in conducting and innovating Women’s Aid’s National Quality Standards (NQS) offer for member services. Sitting within Women’s Aid’s busy Membership Team, the postholder will successfully lead in supporting member services to continually improve and evidence good quality specialist responses to survivors’ needs in local service provision and will support the internal team alongside external consultant assessors to deliver a strong quality framework that reflects the diversity, and complex work of our members.  A key time for Women’s Aid to connect our policy work, our membership and our strategic campaigning work around the standards that fully represents the unique value of the membership body. 

 

Key duties and responsibilities of the Senior Quality Assurance Officer:

  • To be responsible for the coordination of delivery of Women’s Aid National Quality Standards assessments including ensuring assessment processes are completed in a timely manner. 
  • Scheduling Quality Assessment Panels including recruitment of panelists. This will include responsibility for ensuring terms of reference are fulfilled and ensuring potential conflicts of interest are identified and addressed. 
  • Presenting assessments to the Quality Assessment Panel in the unavoidable absence of the assessor and notetaking including recording outcomes, actions and decisions where required.
  • To support the Chair of the Quality Assessment Panel in conducting panel meetings and highlight areas of risk or conflict to the Chair in advance of meetings.
  • Be first point of contact for dealing with appeals and complaints, managing low to middle-risk complaints and escalating to the Membership Resolution Manager as required for high risk complaints. 
  • Responsibility for allocation of assessments to internal and consultant assessors ensuring target dates are met and operational considerations, such as location and conflict of interests, are considered. 
  •  To conduct quality standards assessments of domestic abuse services, including reviewing evidence, making site visits, writing assessment reports and presenting cases to the Quality Assessment Panel.
  • Review of assessment reports for quality, adherence to standards and consistency prior to presentation at Quality Assessment Panel, including giving feedback to the assessor and ensuring this is actioned.
  • Develop a clear strategy and delivery plans to support the sustainability and growth of the Women’s Aid National Quality standards including supporting increase of income-generation activities.
  • Line management of Quality Assurance Officer including day-to-day support, supervision and appraisal activities.
  • To work across WAFE to promote the Women’s Aid National Quality Standards to commissioners and government as the ‘gold standard’ quality framework for services working with women and child survivors of domestic violence.  

What we are looking for in our Senior Quality Assurance Officer:

  • Knowledge of quality frameworks appropriate to domestic violence services.  
  • Knowledge and proven experience of the principles of quality assurance and good practice in delivering accreditation processes.   
  • A very good understanding of the experiences and needs of women and children affected by domestic and sexual violence and violence against women and girls and the intersectionality that impacts this
  • Thorough understanding of the role of specialist services supporting women and children at risk of violence against women and girls   
  • Experience of writing and producing briefings and reports   
  • Experience of planning, delivering and managing projects within a set timeframe and with clear outputs.  
  • Experience of providing and/or managing direct services to survivors of violence against women and girls.   
  • Excellent verbal, written and computer literacy skills.   
  • Ability to analyse complex information and identify the implications for women and children affected by domestic violence and the services supporting them.  

Benefits of joining us as our Senior Quality Assurance Officer include:

  • Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
  • Valuable Pension Benefits: a generous 7% employer contribution.
  • Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
  • Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
  • Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England

How to apply? 

  • Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
  • Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).

NB:

  • Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
  • If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
  • All posts, including remote posts, must be based in the UK.
  • Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
  • Please read our Single Sex Statement on our website
  • Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.
Application resources
Posted by
Women's Aid Federation England View profile Company size Size: 51 - 100
Posted on: 24 June 2024
Closing date: 22 July 2024 at 08:00
Tags: Management