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Head of Operations
The British Association of Plastic, Aesthetic and Reconstructive Surgeons (BAPRAS)
c£55,000 per annum
(depending on experience - pro rata for part time)
+ excellent benefits including employer pension contribution
Full / part time - a minimum of 28 hours up to 35 hours per week
(Flexible - including working from home)
BAPRAS have an exciting opportunity for an experienced and enthusiastic candidate to manage and grow a small team that will help its members to raise an awareness of the breadth of plastic surgery as well as promote innovation in teaching, learning and research.
The Head of Operations will work collaboratively with other team members and the Officers and Trustees in all aspects of:
- managing the day-to-day operations and project delivery of the organisation to ensure the effective coordination of events, communications, committees, governance and member support & services.
This job is for you if:
- you like to collaborate and manage across teams and with many stakeholders.
- you pay attention to details even when deadlines or priorities are imminent or shift.
- you can plan as well as you can firefight.
- you can be flexible in how, when and where you work. (When circumstances allow this could include attending events anywhere in the UK that may require overnight stays and / or weekend working).
We are for you if:
- you want to be part of a small, hands-on team dedicated to supporting the work of healthcare professionals.
- you want an opportunity to develop your experience in organisations committed to developing teams and the individuals in them.
- you want to receive a competitive salary and excellent benefits, including 23 days annual leave per year plus Bank Holidays (in addition the organisations are closed over the Christmas / New Year period), pension and private medical healthcare.
To apply please submit the following:
- A covering email that sets out what you can bring to the role.
- CV - no more than two A4 pages that highlight your skills and experience that will enable you to deliver what is required to do the job.
Applications must be received before the closing deadline of 11.00 am on Monday 29 July 2024.
BAPRAS are committed to equality and creating an inclusive culture with a diverse team. We welcome applications from everyone and will support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support. Should you need any adjustments at any stage of the recruitment process, in respect of disability, longterm health or any other conditions, then please let us know.
The client requests no contact from agencies or media sales.
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Key Purpose:
This role encompasses the day-to-day running of RABI’s mental health training programme. To include liaising with individuals and organisations seeking training; working with RABI’s specialist training providers; budgeting and invoicing, monitoring and evaluating the service.
In addition, the role will seek to explore possibilities for the development of the service, including working with external organisations across the sector to upskill and empower their staff.
The role involves cross departmental working, particularly with the Fundraising, Volunteering and Finance departments to ensure both the smooth running of the service, but also the development of it to ensure it reaches its full potential.
Implementing relevant procedures and processes, revising and facilitating continuous improvement will be key to the success of the role, with a focus on gaining impact reporting and integrating the service into the CRM.
Building and maintaining successful working relationships both internally and externally and ensuring the highest standards of service delivery are essential to the role.
Key Responsibilities:
- Identify and develop opportunities to engage with prospective strategic corporate partners around mental health training.
- Lead the management and delivery of RABI’s mental health training from initial contact through to booking, invoicing and feedback.
- Manage the budgets related to delivery of the mental health training service.
- Work with other RABI departments to ensure promotion of RABI’s mental health training and maximise the opportunities it provides.
- Work with existing and prospective trainees to maximise benefits for both parties, identifying the training and ensuring training is kept up to date.
- Act as a first point of contact for strategic partners interested in mental health training.
- Provide subject matter expertise and advice to support the Senior Management Team in developing strategic priorities and projections.
- To support with the completion of collaborative working proposals and pitches that involve mental health training.
- To attend, contribute and chair where appropriate, meetings, briefings and reviews with existing and potential partner organisations.
- To provide reporting as required, related to the mental health training service.
- Act as a conduit to introduce partner organisations to other RABI teams as appropriate.
- Supporting on the development of partnership agreements, Memorandum of Understanding and other written documents as required.
- Act as a representative of RABI at events.
- Working with RABI colleagues to collect and track data on the effectiveness of the mental health training, and impact reporting.
- Work to develop RABI’s mental health training service to maximise its impact and effectiveness across the wider farming community.
- To integrate the mental health training service from booking through to invoicing and reporting, with the CRM system, to ensure all data is captured, relationships managed and reporting provided.
- Be an ambassador for Partnerships internally within RABI and with external organisations.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
- Undertake any other responsibilities commensurate with the post which management representatives may require.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Person Specification:
Essential
- Experience of developing excellent relationships with high level corporate organisations.
- Ability to represent RABI and lead meetings with large audiences and partner-based events.
- Significant knowledge and experience of working collaboratively with organisations and stakeholders at all levels.
- Advanced research skills and proven record of environment scanning success.
- Excellent communication skills and ability to understand and translate complex information to a variety of audiences.
- Negotiation and influencing skills and the ability to work with people at all levels with tact and diplomacy.
- Experience of developing and delivering presentations and pitches.
- Excellent organisation skills and the ability to manage own workload and priorities.
- High computer literacy skills including the use of Microsoft Office programmes, databases and CRM systems.
- Ability to travel throughout England and Wales and work unsocial hours on occasion.
- Affinity with the goals and objectives of RABI.
- Project Management experience, including monitoring & evaluation.
- Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.
- A full UK driving licence.
Desirable
- Training background
- Farming background or knowledge of the farming community environment.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose:Responsible for management of rental income across YMCA East Surrey Housing schemes to ensure accuracy of rent accounts and service user information held on the rent management database
Hours of work:28 or 35 hours a week. Flexible to be discussed though likely 3/4 days office based and one day from home
Location : YMCA East Surrey, Hillbrook House, 68 Brighton Road, Redhill, Surrey, RH1 6QT and YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ.
Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.
Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Closing date & interviews:
Closing Date : Roiling- Interviews on acceptance
Interviews are scheduled : Roiling- Interviews on acceptance
Main Responsibilities:
· To process residents rent and payments received on the housing management system (Pyramid) in order to achieve rent collection and arrears targets.
· Ensure all housing debts are pursued with the resident and local authorities ensuring all actions are recorded and payment plans are agreed with the resident.
· Effectively implement the rent arrears procedure to ensure warnings and eviction notices are served in a timely manner and in accordance with legal procedures
· Pass to Finance colleagues all requests for relevant council tax payments from local authorities
· Ensure receipts from Surrey County Council are correctly allocated between rent accounts and any support element is recorded as Housing Support based on bank payments sent by the Finance team to the housing team. Provide Finance with this information so they can enter onto finance system
· Input bank credits to match bank receipts from finance and posting onto Pyramid (housing management system).
· Work closely with the Head of Finance and support them with the month end reconciliation of receipts and arrears balance
· Lead on Discretionary Housing Payments requests, benefit issues and enquiries with the local authorities
· Maintain accurate rent accounts on the Pyramid housing management system ensuring information is recorded accurately.
· Work closely with the Housing Team and Finance Team on rent and support income management developing good working relations with them.
· Represent the organization in court possessions and evictions where necessary.
· Run monthly rent reports as directed by Head of Housing and Head of Finance
· Work closely with the Finance Officer (income) in relation to any queries about rent charged and payments received.
· Provide cover for the Finance Officer (income) where needed (after training)
· Maintain and submission of pre-card card processes
· Meet with the Head of Finance, Head of Housing and Finance Officer (income) to review housing arrears monthly.
· Ensure processes are followed and systems are updated to support the Key Housing Performance Indicator targets.
· Contribute and represent the organisation in a positive manner in team/management meetings both internally and externally.
· Have knowledge of the external environment in which the YMCA works and keep abreast of key changes particularly around Welfare Reform
· To attend appropriate continuing professional development and training events and be committed to team events.
· Any other duties are required to be performed within the grade and renumeration of the role
· We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure.
This is an exciting opportunity to join the senior management of a respected charity in Leicester, working with an experienced team to deliver high quality services to young refugees.
Operations Manager
Hours: 28 hours per week (hours can be flexibly worked as agreed)
Salary: Actual £29,120 (£36,400 FTE)
Contract: Six months with extension subject to funding
Location: Hybrid (office in central Leicester)
Annual Leave: 28 days including Bank Holidays (pro rata for part-time positions)
Pension: Employer/employee scheme. Pension Contribution to the People’s Pension
About After18
After18 is a registered charity providing services in Leicester for unaccompanied children and young refugees. Our team of staff and volunteers works with over 200 young people each year, providing educational and wellbeing support through a range of activities including:
- Homework support/English classes
- Education orientation for new arrivals
- Young women’s support group
- Football
- Art and photography club
- Individual casework support to adjust to life in the UK
We’re looking for an Operations Manager to join our passionate and experienced team. The Operations Manager plays a key role in overseeing all aspects of After18’s operations, and includes leading and working alongside senior management in the following areas:
- Financial Management
- Service Management and Development
- Human Resources
- Governance and compliance
- Networking & Partnership Development
About you
After18 is seeking a values-led, professional and motivated individual to support us to deliver our objectives and thrive as an organisation. You will demonstrate a strong commitment to improving the lives of young refugees. We are looking for someone confident and competent to manage and improve our ways of working, foster a positive and reflective working environment and work closely with other senior management roles and Board of Trustees. You will have several years of relevant operational experience, particularly in finance and applying for grants, and an understanding of working with a values-driven team of people in the charity sector.
Application deadline: 18:00 Thursday 18 July
Interviews: Thursday 25 and Friday 26 July
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of our recruitment policy, After18 intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, sexual orientation, class, disability, age, religious belief, ethnicity, or political persuasion, or is disadvantaged by any condition or requirement that is not demonstrably justifiable.
All new staff will be required to show evidence of permission to work in the UK.
No agencies please.
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This position attracts a ‘Golden Hello’ of £500 in first salary payment followed by £500 on successful completion of the probation period.
Our Vision:
We are a charity that delivers transformational services to children, young people and their families across West and North Yorkshire. Our residential homes offer a nurturing environment where children and young people enjoy life enabling them to flourish. Our staff teams share the vision of wanting our children to achieve their best and so we provide a safe place where their needs are at the heart of every decision we make. We protect and support children and young people. We do this by providing practical and emotional care and support. We make sure their voices are heard enabling them to have improved choices and outcomes to their lives.
Our new home is unique as it involves a collaboration between Catholic Care, Bradford Council and foster families offering a therapeutic and trauma informed environment for children aged 6 – 11 years who have experienced adverse childhood experiences in their lives. As registered manager you will have the opportunity to recruit an exceptional team of professional care staff who will support the children and help them develop vital skills such as building relationships to help improve their overall wellbeing and support their psychological and emotional development with the aim of preparing them for a long term ‘forever family’ placement. This is our passion and purpose and sets the home apart as visionary for specialist intervention children’s services
Overview of Role
This is a brand-new role for someone to make their own! The home is a new addition to our range of services. You will manage the two bedded home working with children in a therapeutic manner, recognising the difficulties that children can experience when considering the impact of early life trauma, adverse childhood experiences and disrupted attachments. You and your team will help them to learn to thrive in their day to day lives. The successful applicant will support and manage a team of senior residential childcare workers and residential childcare workers, whilst acting as a corporate parent to the children we care for.
Why Join Catholic Care?
Catholic Care is a forward thinking and vibrant charity providing services for, and employing people of all faiths or of no faith at all. For the past 160 years we have been meeting the needs of people who are or vulnerable across Yorkshire, having a positive impact on their lives.
Each year the work we do makes a positive difference to nearly 3,000 people, both through our CQC and Ofsted regulated services and in our local communities. We care passionately about the people we support who remain at the heart of what we do. We are a values led charity. Our values are what drive everything we do. They help us to make decisions about what we do, how we do it and who we do it for.
Your wellbeing is important to us and we will make sure you feel valued and part of the Team. We are a Mindful Employer and accredited with Investors in People and our approaches are there to support you along the way. We also offer benefits which reflect your hard work, including generous annual leave, pension scheme and sick pay policy.
What We Can Offer You:
Competitive salary
29 days annual holiday plus bank holidays (full time equivalent)
Additional 3 days annual leave after 5 years of service
Comprehensive Induction Programme with ongoing learning and development
Career progression opportunities
Regular supervision
Regular performance and development meetings to support your ongoing development
Investors in People and Mindful Employer
Group Personal Pension Scheme
Healthcare Cash Plan
Cycle to Work Scheme
Employee Referral Bonus Scheme
Purchasing Contract Officer
6 month Fixed Term Contract
Job reference: REQ000773
£29,591pa pro rata
Woking GU21 4LL / Hybrid Working
WWF-UK is a large environmental Non-Governmental Organization with an annual spend on third party suppliers of more than £35m. The Purchasing Contract Officer role is a member of the Procurement and Environmental Management Unit.
The unit is responsible for ensuring the best value for money spend and reduce the risks with our suppliers, leading the procurement process for larger and strategic contracts.
Part of the finance transformation programme, a new Sourcing to Pay system is in implementation phase, and the purchasing contract officer will create, build, and administrate the supplier and contract data base essential to the go live of the Source-to-Pay system.
WWF-UK is seeking two dedicated and experienced Purchasing contract officers to join our Procurement Department.
About the Role
Reporting to the Head of Procurement this role will work closely with procurement managers and buyers, contract managers across the organisation and suppliers. The role will play a crucial part in ensuring the successful implementation of the new procurement system (StoP). The role will be responsible for reviewing, collating, and loading contractual documentation and data into the new Source-to-Pay system and for entering supplier data into the new system.
Key Responsibilities
· Collate supplier contracts from across the organisation and prepare for uploading into the new system paying particular attention to version control and accurate record keeping.
· Review the contracts and accurately transfer the commercial terms contained in the contract into the new system.
· Create an accurate contract data base (items catalogues) which allows P/O creation after going live.
· Create an accurate supplier database in the new system.
About You
You have proven experience in in purchasing transactions, ledger or administration of purchasing, ideally familiar using Purchase to Pay (P2P) system and good understanding of what constitutes contractual in relation to transactions with suppliers.
You drive for compliance and accuracy of data with the ability and pay attention to detail.
You are able to work well with others as well able as on your own.
Location & Flexibility
This role has a UK based contract and as such, you must have the right to live and work in the UK.
WWF-UK operates a hybrid working arrangement with a minimum of 20% of contracted hours collaborating in-person with colleagues each month, with the balance being worked from home. You’ll be required to work 20%of contracted hours at your contracted office which will be: The Living Planet Centre, Woking, Surrey, GU21 4LL and will need to be able to commute to this location.
How to Apply
If you are passionate about our planet and want to be a part of the solution, apply today by clicking the link below!
Application closing date: 14/07/2024
WWF-UK is committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community, and we offer a range of benefits to encourage a work life balance.
We are recruiting for a Programme Manager on a 12 month FTC for an independent charity. The role will be responsible for allocated programmes to support the effective delivery and governance of the charitys Strategy and in-year Annual Plan. The post holder will play a key role in supporting complex programmes and reporting relating to Restricted Funds
Hybrid working and start date September 2024
The Role
Ensure the meaningful engagement and involvement of people with Lived Experience across the originations work
Lead the coordination of the charitys Lived Experience Council, ensuring members are well supported and related policies and procedures are implemented and maintained
Lead the coordination of and reporting on Restricted Funds to external bodies, working closely with the Finance team
Deliver transparent and accurate reporting on programmes
Maintain/oversee the delivery of accurate programme Control Logs
Ensure continuous improvement in planning and performance at the charity and ensure tools and templates meet the correct needs and are embedded into delivery
Accountable for ensuring programme plans consider the required governance gateways and suitable lead times for the any procurement and engagement activities
Liaise with the finance team to provide accurate reporting on programme budgets Programme Boards, the Senior Leadership team, Committees and external partners
Plan, deliver and facilitate a variety of workshops drawing on a range of tools and techniques suitable for the specific audience/situation
Effectively engage programme and project teams, ensuring deadlines are met and quality
maintained
The Candidate
Extensive experience of working in a complex and varied scale project management environment
Successful change management experience, with a proven track record and demonstrated ability of working collaboratively with a variety of levels to deliver
Proven experience of developing and delivering involvement programmes/involving people with Lived Experience in strategy, planning and governance
Experience of supporting volunteers (e.g. training and induction)
Experience of facilitating workshops across multi-disciplinary teams
Management of project budgets
PRINCE2 Agile Practitioner and/or experience
Experience of working with multidisciplinary teams at varying levels of seniority
Experience of supervising work or staff working
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Are you passionate about sports and providing excellent customer service?
I am supporting a leading historical educational establishment located in Harrow search for a Deputy Sports Facilities Manager to oversee the day-to-day operations of their state-of-the-art sports facilities, including a fitness centre, pool, and sports hall.
Your Deputy Sports Manager benefits will include:
- free lunch
- free parking
- automatic enrolment in the school's pension scheme
- use of the school's sports facilities such as the swimming pool, gym, and running track.
- subsidised membership of the tennis, golf, angling and social clubs
Your Day-to-Day Tasks will include:
- Management of staff and ensure high standards of customer care
- Overseeing bookings and ensure facilities are well-maintained
- Implementation of strategies to grow the business and meet financial targets
- Training and developing staff
- To deputise for the Sports Facilities Manager
You will:
- Prioritise safety: Ensure all health and safety protocols are followed meticulously. You'll assist the Sports Facilities Manager in conducting annual reviews and maintaining a safe environment for everyone.
- Incident Management: Respond to accidents and incidents by logging them accurately, completing reports thoroughly, and taking appropriate follow-up actions.
- Preventative Maintenance: Oversee a system for reporting and logging faults in the building, furniture, and equipment. Ensure staff understand these procedures and follow them to prevent potential problems.
Your Skills, Attributes and Experience will include:
- Experienced in managing sports facilities and customer service teams
- Motivational and able to lead by example
- Strong with IT and have an eye for detail
- A relationship builder with a passion for sport
To Apply
This location is hard to reach via public transport therefore be able to drive would be an advantage.
This role requires an enhanced DBS check. As part of the application process, you will be asked to provide two references.
This is an important vacancy, and CVs will be reviewed upon submission, please ensure that you apply without delay to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Growing Hope is a charity providing free therapy for children and young people with additional needs in partnership with local churches across the UK. We aim to grow hope for children, hope for families and hope in Jesus. Growing Hope was founded in December 2017 and has a vision to see 20 clinics set up across the UK by 2030. We currently have five clinics, King’s Cross, Brockley, High Wycombe, Gateshead and Redbridge. We worked with over 500 children, young people, parents, carers, siblings and professionals in 2023.
Role Summary:
We are recruiting an Operations Officer who will support with operations across the charity. This includes supporting the team with administration, finance, training and fundraising. We are seeking an individual who is flexible and adaptive in their approach, and has excellent attention to detail, IT and communication skills. We are open to candidates who have a strong work ethic and are keen to learn and develop the essential skills for the role. We are looking for employees who are committed to Growing Hope’s vision and values and can demonstrate these both within their interview and as they complete their job role. Growing Hope values:
- Hope - We believe Jesus brings hope to children, young people and families, even in the most difficult situations, and that underpins everything we do.
- Community - We are accepting of all and want everyone to know they are seen, heard and belong.
- Courage - We are brave, choosing honesty over comfort, and tackling problems because we want to change lives.
- Innovation - We are innovative, flexible and creative in our approach, always aiming for excellence.
- Generosity - We look out for others and share our time, encouragement, finances and skills.
Job Purpose
Growing Hope is a national charity with a growing number of clinics across the UK. This operations role will provide support across the Growing Hope national staff team. This will include support with administration, finance, fundraising and training. This role is key in enabling all the functions of the national charity to run smoothly and effectively. The role will be based in King’s Cross with occasional events outside of the office.
Main Duties and Responsibilities
Duties and responsibilities will be discussed and developed as the charity continues to grow. It is anticipated that this time will be flexible and adjusted according to the needs and priorities at the time. Specifically the role with include:
IT administration
- Administration of IT systems, logins and spreadsheets for the team, volunteers, staff and freelancers (keeping these up to date and amending systems as required).
- Ordering and setting up IT hardware and software for individuals joining the team.
- Oversight of IT systems used by Growing Hope including ticket tailor, jot form, mail chimp, Microsoft office, google adverts and tracking. Supporting with problem solving when issues arise.
- Overseeing and training others in Canopy (clinic administration software) and helping support and problem solve with using this. This includes liaising with a freelance software developer to manage the development project.
HR administration
- Oversight of the recruitment checking process for new volunteers, trustees, freelancers and employees. This includes carrying out DBS checks, calling referees, chasing for references and communicating with individuals as they start with Growing Hope.
- Management of the ‘internal news’ list in order to track individuals working closely with the charity.
- Writing, drafting and sending out HR letters, contracts and contract variations.
- Organising internal events on behalf of the team including away days, training days and ad hoc events.
- Organising online training as required for members of the Growing Hope team.
Office Support
- Overseeing the day to day office and building use including the alarm, maintenance visits, wifi, printer and other equipment. This includes liaising with other individuals who have office use.
- Liaising with the Director of Operations around the use of the office.
- Ordering office supplies as required, ensuring office space and storage is kept organised.
- Supporting with external events planning including finding venues, sponsorship and items needed.
- Ordering equipment as required across the team.
- Ad hoc tasks as required across the team.
Volunteer admin support
- Processing volunteer applications and induction as required.
- Oversight of volunteers using the office space on a day to day basis. Including allocating volunteer tasks and explaining and supporting with these as required.
- Managing volunteer IT access.
General
- Sending letters and emails and making phone calls as required.
- Logging all actions on Salesforce database.
- Maintain data protection & confidentiality in line with Growing Hope’s policy.
- Ensure adherence to Safeguarding and wider Growing Hope policies.
- Actively contributing to staff prayer meetings and upholding Growing Hope’s Christian values.
Person Specification
The ideal candidate will have a genuine interest in working in the charity sector, an interest in additional needs and inclusion are highly desirable.
ESSENTIAL
- This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Excellent copywriting and proof-reading skills and attention to detail.
- Excellent organisation and time management skills.
- Ability to work with Microsoft word, excel, outlook and ppt efficiently and effectively.
- Ability to understand and work with back end IT systems such as wordpress, google admin suite and azure.
- Ability to take initiative and have a flexible approach to tasks.
- Commitment to Growing Hope’s vision. Excellent communication and interpersonal skills.
- Ability to work both independently and as part of a team, as the task requires
DESIRABLE
- Experience, interest in or commitment to a career in additional needs and inclusion.
- Experience of working in the charity/NGO sector.
- Experience of other IT systems such as quickbooks, mailchimp and ticket tailor.
Championing accessibility and providing free therapy for children and young people with additional needs, in partnership with local churches
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operations Lead Job Description
ROLE CONTEXT
ABOUT ALL SAINTS: There has never been a more exciting time to join the team at All Saints. As part of a new project to revitalise the church for the Island, we are planting the first-ever contemporary service into the Church as part of the HTB network of churches (including Harbour Church Portsmouth). We are currently building an amazing team to bring the vision to life. So, this is a rare opportunity to join a new foundational team and community and to be part of the team that sets the vision, values, and culture for the next phase of ministry at All Saints as we explore what it looks like to play our part in the evangelisation of the nation, the revitalisation of the Church, and the transformation of society.
ABOUT RYDE: Ryde is just a 10-minute journey on the hovercraft from Portsmouth Harbour. Ryde is known as ‘the gateway to the Island with several main travel points located within it. It also has a long stretch of sandy beach and lots of independent shops and cafes. The largest town on the Isle of Wight with a population of 37k. The Church is a landmark on the island with the spire visible from many places around the Isle of Wight and from the mainland projecting beyond the town skyline. The socioeconomic makeup of the town is very mixed and it is a great vibrant place to live and work.
ROLE PURPOSE
This is an amazing opportunity for someone who thrives on operational excellence and loves managing a project to completion to have a hugely impactful and pivotal role in a church entering a new phase of its life. You will be a key part of the leadership team and oversee the operational management of All Saint’s Ryde and assist other Ryde churches in the plurality group; ensuring structures and systems are in place to enable ministry and best use resources within our church, to advance the vision of the church. The Operations Lead will work with the Rector and Team Vicars to achieve the strategic objectives of All Saints in overseeing the operational, organisational, and financial aspects of the church.
KEY TASKS AND DELIVERABLES
Oversee Operational Excellence - Oversee the important day-to-day operations of the church and its buildings and hold oversight responsibility for: Project roll-out; Health and Safety; Food Hygiene, Fire Assessment; Risk Management; Infrastructure; GDPR and Accessibility issues.
- Develop and lead the ongoing strategic plan for the church’s activity in consultation with the wider team.
- Collect and collate data and process information to provide reports as required about church activity.
- Lead the process of planning, designing, developing and implementing church operating and governance procedures, processes and systems.
- Work as part of the leadership team to develop the church’s calendar of events and activities.
- Collect data regarding progress concerning the church’s key objectives and report regularly to relevant stakeholders.
Lead on rhythms to ensure great delivery and communication.
- Oversee the smooth operational running, development and communications of Sunday services & events.
- Responsible for the creation, implementation and ongoing development of excellent systems and processes to support the growth of the ministries and staff structure.
- Work with the team to ensure effective systems are in place for communicating with the church family and wider audiences, including the church website, social media channels and local press.
- Ensure that all church administrative systems are operating effectively and cost-efficiently to serve the running of the church, including all IT systems.
- Provide support to volunteers in the areas of Administration, Communications, IT, Safeguarding, Finance and Facilities to ensure that procedures are implemented and easily followed.
Help to oversee our greatest resource- People!
- Help to recruit, lead, onboard and equip a team of staff and volunteers to support the various functions of the church.
- Work with the team to develop and implement a relevant training strategy for staff and volunteers.
- Work with the leadership team to oversee the implementation of the performance management process to measure and evaluate progress against the strategic goals of the church.
- Responsible for ensuring all church policies, and staff handbooks are up to date and compliant with safeguarding, charity and employment law.
- Support the governance structures of the church and the churches working in plurality.
- Day-to-day oversight of the finances in conjunction with Church Wardens and Rector.
- Oversee the monthly payroll.
- Management of bank accounts, utilities, insurance, and various contracts as needed.
- Manage the church budgets in conjunction with Churchwardens, Rector and Team Vicars.
- Work with Rector, and churchwardens to ensure monthly and annual accounts and budgets are prepared for submission to the Charities Commission on time.
Ensure our facilities are the best they can be.
- Work with the church warden who oversees facilities to manage the premises and facilities ensuring the site is maintained to a high standard and used in line with the vision.
- Oversee facilities, insurance, health and safety and risk management.
- Project manage key organisational development projects within the church and where necessary liaise with external contractors and suppliers.
- Create systems that enable ministry and mission.
Be the Team – as All Saints has never had a contemporary worship service before, this is really a church-planting opportunity. We’re therefore looking to build a team of people who are energised by helping one another and who want to serve the wider vision of the church rather than work in team- specific silos. While most of your work will be focused on operational excellence, we’re aiming to be a close-knit team who all help each other and where no one is left with too much on their plate or a task they can’t manage. This means we’ll all help you with as needed, but in turn, we expect that you’ll help when needed with other projects as well. We think church is just more fun this way, anyway!
- Work with the Rector and Team Vicar to oversee and implement the church’s IT systems and infrastructure.
- Work with the Team Vicar to oversee and implement the church’s use and development of the ChurchSuite database - workflows, tags, GDPR compliance, data cleansing etc.
- Ensure that equipment and systems are fit for purpose and that security protocols and protection are up to date and compliant.
Learn and grow in community – we want to take our team time seriously, to pray for one another, and to help each other grow in our faith and giftings. So, we want an Operations Lead who is excited to participate in team meetings and vision days and has a desire to keep developing their skills, learning, and to create a culture where helpful and gracious feedback is encouraged at all levels. This will mean having a flexible attitude (being able to let go of something that hasn’t quite worked or improve an area that needs improving) and being a proactive member of the team- prepared to give and receive feedback openly.
KEY CHARACTERISTICS
The successful candidate will be:
- A mature and committed Christian, who is confident communicating the reason for their faith.
- A proactive self-starter, with a knack for seeing what needs to be done and finding a solution.
- Highly organised and can inspire others to be organised and use systems properly.
- Have an eye for detail and issue spotting.
- Undaunted by administrative work and have a knack for prioritising work and ticking things off
- the list, celebrating progress and achievements.
- A kind and considerate manager of people who delegates fairly and works well with others.
- Confident in advocating for and championing best practices.
- A passion for continuing improvements and upskilling of the team.
- Excellent English written and verbal communication skills.
- A love for the church and a desire to see the Church grow.
- Reliable, excellent time-keeping skills (be able to arrive on time, as well as run meetings to an
- agenda and time).
- Have a sense of humour and fun – can make mundane tasks fun for staff and volunteers.
- Exercises diplomacy, grace, and extends kindness to other staff and volunteers – can balance
- loving and caring for people well with achieving outcomes.
- Is willing to learn, grow, and accept and give feedback well.
NECESSARY EXPERIENCE
- Educated to a degree level OR have extensive experience in a similar role.
- Must have experience working in an operational capacity in a previous role.
- Excellent and professional budget management and strategic financial management and planning.
- Regulatory compliance and risk assessments in a professional environment (understands and can keep the team organised on things such as safeguarding and health & safety and data privacy).
- Successful project management.
- Recruiting and working with volunteers.
- Successfully managing others.
- Managing projects where you are not the subject matter expert (such as facilities or IT) but are confident holding other staff and contractors to account.
- Technologically competent – excellent use of MS suite, spreadsheets, databases, and digital presentations.
HELPFUL EXPERIENCE
- Worked in the church or charity sector.
- Professional qualification in Finance, HR, or Project Management
- Line management experience in a professional environment.
- Understanding of grant fundraising or a willingness to learn how to raise funds.
- Familiarity with ChurchSuite
- Familiarity with Accounting and HR software
- Familiarity with MailChimp, MailerLite or another newsletter system
- Use of Canva or other simple design tools.
SPECIAL CONDITIONS OF EMPLOYMENT
Being part an active part of the worship of the Christian Church is a genuine occupational requirement for this role. The Operations Lead will be expected to be part of the worshipping community at All Saints while holding this role. The role holder must be available to work a selection of Key Annual events which will include various Holiday services, Church Meetings, Focus (our church summer holiday festival), and other key ministry events (for which advanced notice of dates will be given and time in lieu will be given if outside of normal working hours). All staff must attend weekly staff meetings in person.
PAY AND BENEFITS
- Annual Salary: £30,000 per annum
- Help with relocation costs (if moving to the isle of Wight from another location) - Enrolment in our Nest pension scheme
- 25 days holiday per annum (+ bank and public holidays)
- Opportunities for continuing development and learning.
The client requests no contact from agencies or media sales.
Wheels for All is seeking an Operations and Administration Officer as we embark on an exciting period of growth. In this pivotal role, you will support the Operations team, the Executive Management Team (EMT), the Board of Trustees, the Finance team, and the wider organisation. Your responsibilities will span various operational, compliance, administrative, and support functions, ensuring the smooth running of our charity.
Title: Operations and Administration Officer
Salary: £28,000 FTE
Hours: Flexible. Open to options between 3 days (21 hours/ 0.6FTE and 5 days (35 hours/ 1 FTE)
Contract: Permanent
Location: Warrington Head Office base with hybrid working available.
Reporting to: Chief Operating Officer
Staff benefits
Wheels for All is committed to the health and wellbeing of our staff. We are proud to offer these benefits to all members of our team:
- Birthday bonus – take an additional day off to celebrate your birthday.
- Volunteering – take a volunteering day each year to support another charity or Wheels for All partner.
- Apparel – we will provide all members of staff with quality clothing to keep them looking and feeling good when out and about.
- Flexible working arrangements - including working from home and flexibility around caring responsibilities.
- Annual leave entitlement of 25 days - in addition to public holidays, increasing by one day each year up to a maximum of 30. (Note: pro-rata for part-time colleagues).
- Employee Assistance Programme - access to a 24/7 confidential helpline, counselling services and online information.
- Healthy and wellbeing - we welcome staff to embed regular exercise into their daily work lives. We provide access to a Cycle to Work scheme (unlocking savings of up to 47% on the cost of a new cycle and accessorises) and yoga classes at our head office.
Role responsibilities
Human Resources Support
- Recruitment: Support the recruitment process by helping to create job descriptions, place adverts, attract quality candidates and conduct assessments.
- Staff Onboarding: Ensure all new staff are welcomed and integrated into the organisation, guided by the new starter checklist.
- DBS & Safer Recruitment: Ensure the safety and well-being of all beneficiaries, by ensuring appropriate DBS checks are conducted for all employees, volunteers, trustees, and contractors who work with or have access to children, young people, or vulnerable adults and employees
- HR Administration: Support HR administration by managing contact databases, probation period deadlines and performance review schedules.
- Employee Relations: Help promote a positive work culture by facilitating open communication, addressing workplace issues and supporting the management of any employee conflicts or grievances.
- Managing Employee Benefits: such as the Employee Assistance Programme, annual leave entitlement and apparel.
- Training Requirements: Manage training schedule for the team, including first aid, health and safety, data protection and safeguarding.
- Employee Engagement: Help create and deliver initiatives to enhance employee morale and satisfaction, such as team-building activities and events.
- Asset Management: Oversee the issue, use and return of equipment used by the team, such as uniforms, phones, laptops etc.
Compliance Support
- Data Protection: Support the Data Protection Officer in ensuring compliance with data protection regulations.
- Audit Schedules: Oversee audit schedules for health and safety assessments.
- Documentation Management: Document and manage the retention schedule and naming conventions.
- Policy and Procedure Management: Manage the review schedule for policies and procedures, helping the Board and EMT ensure compliance with the Tier 3 Code for Sports Governance.
- Workplace Safety and Health: Help ensure a safe and healthy work environment by implementing safety protocols, training programmes and complying with regulatory standards related to workplace safety, such as workplace assessments.
- Insurance: Manage insurance policies schedules for equipment, personal liability, professional liability, etc.
IT Support
- Technology: Support the implementation of new technology solutions, such as HR and Monitoring and Evaluation systems.
- System Access: Manage access for systems like Worknest E-learning, SharePoint, etc.
- Microsoft Implementation: Create and manage Microsoft 365 accounts for staff and board members.
- Filing Structure Oversight: Maintain and oversee the organisation’s SharePoint filing structure.
- Equipment Maintenance: Ensure appropriate maintenance, updates, and training for IT equipment.
Executive Management Team (EMT) and Board Support
- EMT Support: Provide support to the Executive Management Team where necessary.
- Board Meeting Arrangements: Arrange board meetings and AGM, including communicating with members, taking minutes when required and filing documents.
- Governance Documentation: Keep the website updated with governance documentation.
- Trustee and Member registration: Manage the registration and setup for trustees and members
Office Management
- Point of Contact: Serve as the primary contact for internal and external enquiries, manage phone calls, and handle mail.
- Office Staffing Management: Oversee bookings, phones, and ensure adequate office staffing levels.
- Contract and Compliance Management: Oversee contract details and renewals for office equipment, supplies, health and safety checks, fire safety and liaison with landlord.
- Booking Assistance: Assist staff with bookings for vans, events, travel, etc. such as at our presence at the National Cycle Show and other major cycling and disability inclusion events.
Note: This job description is subject to amendment based on experience and consultation with the post holder. It provides a general indication of duties and may vary over time.
Wheels for All is a national accessible cycling charity which promotes inclusive cycling through a range of successful community engagement programmes
![Wheels for All logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/wac9eniyxnu_2024_07_03_02_50_40_pm.jpg)
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![Wheels_For_All.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/wheels_for_all_2024_07_03_02_50_40_pm.jpg)
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Team – Business Development Manager
We're looking for a dynamic individual to identify, secure, and manage funding opportunities. You will work closely with our Head of Business Development & Partnerships to implement our income generation strategy. Your role will involve researching potential income generation opportunities, preparing grant proposals, managing funding applications, and maintaining donor relationships. You'll also drive forward our CRM system, leveraging data to demonstrate our impact, secure funding and support strategic decision-making.
About Us:
Action for Family Carers is a well-established Essex-based charity dedicated to supporting unpaid carers and young carers. We've been making a positive impact for over 30 years.
About You:
You like to get results! You have experience in securing funding through grants, donations, partnerships and sponsorships. You have strong writing and communication skills for crafting compelling proposals. You also understand the value of accurate data when demonstrating impact of our services and have good data analysis and CRM skills. Most importantly, you will share our vision, our values and our ambition to do more for local families.
What We Offer:
· Salary: Band 7, £29361 per annum FTE
· Contract: Permanent
· Hours: 21 hours per week - Flexible days/hours, hybrid office/home working
· Location: Brickhouse Farm, Poulton Close, Maldon, Essex, CM9 6NG
Benefits:
· Full induction and relevant training
· Contributory work-based pension scheme
· Access to a 24-hour Employee Assistance Programme
· Flexible working arrangements
Apply Now:
If you're ready to be part of a dynamic team, contribute to meaningful work, and make a positive impact, we want to hear from you! Apply now and help us continue changing lives at Action for Family Carers.
Read the full Job Description and Person Specification. Send your CV with a covering letter addressing why you meet the requirements of the person specification.
Closing date for applications 5pm, Tuesday 16th July 2024
Action for Family Carers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FUNDRAISING OFFICER - EXPERIENCE ESSENTIAL
The Sunday Times Best Places to Work 2024 - Medium Organisation
MAIN PURPOSE OF JOB:
We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives as we work to scale our fundraising by growing our charitable income across all funding streams, maximising supporter engagement and fulfilling fundraising operational duties
This is a new role, joining a small but growing Fundraising and Events Team, and having a real input into our plans and strategies for the future. Reporting to the Head of Operations, the successful candidate will oversee most fundraising income generation activity.
The Fundraising Officer will build positive relationships to secure significant income and develop new relationships with groups, business and individuals, bringing in regular and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating fundraising campaigns and ‘asks’). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we support.
MAIN DUTIES AND RESPONSIBILITIES:
Fundraising Overview
- Develop, deliver, and monitor a fundraising strategy for The Cinnamon Trust.
- Maximise the contributions and connections with local business and individuals.
- Coordinate all appeals including The Big Walk across all income and media streams.
- Research and utilise new fundraising streams and opportunities such as Payroll Giving, Legacies (with help from The Legacy Officer), in Memory Giving and Online Giving.
Supporter Engagement and Stewardship
- Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to The Trust’s supporters.
- To be responsible for thanking all supporters and managing a supporter engagement journey – ensuring that effective processes are in place and driving levels of satisfaction and loyalty.
- Act as the ‘first point of call’ for all fundraising volunteers and maintaining excellent communication with supporters throughout these processes, in conjunction with other teams.
- Develop and implement Fundraising groups across the UK
Database Management
- To ensure efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.
- Maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed.
- Train other staff members to support general fundraising.
- Ensure all records, fundraising data and fundraising administration is kept up to date and all information is GDPR-compliant.
- Reconcile fundraising income with the Finance Manager, including Gift Aid claims, missed, failed payments and Direct Debit cancellations.
Individual Giving
- Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.
- Lead the growth of CT100 monthly giving.
- Work with the Press and PR Manager on fundraising communication and to ensure donors are kept up to date on the difference their support makes.
Fundraising Appeals and Campaigns
- Work alongside teams and PR and Communications Manager to promote The Cinnamon Trust.
- Establish a corporate fundraising strategy with an accompanying narrative, alongside the PR and Communications Manager.
- Tailor campaigns and appeals for different audiences and supporters alongside PR and Communications Manager to target corporates; smaller local businesses and individuals
Staff and Volunteers
- Support with recruiting fundraising volunteers as appropriate.
- Work closely with Head of Operations and PR and Communications Manager to ensure all fundraising is coordinated.
Wider organisational responsibilities
- Read and adhere to all policies and procedures.
- Lead on applications to charitable trusts or statutory bodies with support from the Head of Operations.
- Undertake responsibilities associated with being a member of The Cinnamon Trust
- Perform all the duties required by the post in line with The Trust’s ethos and values statement, its commitment to a policy of equal opportunity and its aim of serving the community in a caring and practical manner.
- Carry out other duties as agreed by the Chief Executive Officer.
- In agreement with your line manager, pursue a personal programme of learning and development to enhance your skills and performance.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
“Peace of mind and practical help for older people – love, care and safety for pets”
The client requests no contact from agencies or media sales.
Are you experienced in developing, managing, and growing corporate partnerships? Do you have a proven track record of building sustainable, income-generating partnerships that raise in excess of £1 million per annum? If so, we want you to play a pivotal role in our ambition to maximise income opportunities and support more children with life shortening conditions across Scotland.
We are excited to share news of an opening for a new Corporate Account Manager within our Partnerships and Philanthropy Team.
The Partnerships and Philanthropy team are moving through a period of change and growth which will set this team to strategically focus their resources and skill where it is most needed in order to attract, cultivate and retain valuable corporate partnerships.
The role
Reporting directly to our Head of Partnerships and Philanthropy, the Corporate Account Manager will work closely with our Corporate Development Manager on the development of new partnerships and to ensure a smooth transition from new business to account management. Create inspiring engagement opportunities and lead the development stage of new accounts through to implementation.
You will also have the opportunity to build, lead and manage staff, financial and physical resources within Corporate Account Management team, ensuring the cost-effective delivery of fundraising activities whilst maximising opportunity.
About you
To be successful in this role, you will have strong skill and experience in the following areas:
- Extensive experience working in corporate fundraising, ideally in an account management or combined corporate fundraising team or significant experience of working in a commercial marketing/sales position in a client facing role.
- Success growing income generated from existing accounts, maximising opportunity through building strong influential relationships and creating inspiring engagement opportunities.
- Experience of working as part of a cross-department team, to achieve the best outcome for CHAS.
- Building great relationships, internally and externally, to identify opportunities and maximise income.
- Leadership skills, including planning and prioritisation, and supporting others to reach their objectives.
- The ability to apply strong decision-making and critical thinking skills to balance investment vs return.
- Excellent communication skills with an ability to inspire
Why CHAS?
At CHAS, we support families during the toughest of times. We have ambitions to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying and offer them our care and support to empower them to make the most of the short time they have together. The skill, determination and creative flair of our Fundraising Teams makes this possible.
We offer
- Flexible Working: our teams work flexibly and in a hybrid manner with time split between at home and onsite in Edinburgh and Glasgow.
- Development Opportunities: exposure to a variety of fundraising activities
- Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills.
- Comprehensive Benefits: Including generous annual leave and pension, incremental salary progression, access to Blue Light discounts, and health and wellbeing support.
If this sounds like you, we would love you to apply! Follow the link to view our Recruitment Pack, contact the team and apply by answering a couple of questions and submiting your CV or completing our full application form.
We expect interviews to take place week commencing 29 July 2024.
This post is subject to a Basic Disclosure Scotland check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £30k - £35k FTE depending on experience
Contract: Permanent
Hours: Full-time in term time (part-time considered). Reduced hours in school holidays (exact hours are negotiable)
Location/Travel: Hybrid. Predominately home based with up to 8 days travel per month. This will include one office day per week in the Bristol area. Additional travel to member schools will be UK-wide and may include occasional overnight stays.
IDPE operates a home-working business model and does not use a permanent office. The team meets regularly across the Bristol area.
IDPE is a membership organisation, supporting fundraising and engagement professionals in schools. We pride ourselves on having a thriving and engaged community and, as membership manager, you will play a pivotal role in supporting and expanding our community. This is a relationship management role which requires an engaging, enthusiastic and passionate communicator able to build relationships at all levels, listen to the needs of members and work across the business to ensure these needs are being met.
Key Responsibilities:
Member engagement
- Together with the membership administrator, you will be a primary point of contact for members across the UK and internationally
- Member satisfaction is our highest priority, and you will be speaking to members daily, monitoring forum discussions, identifying key discussion themes at meetings and working with internal staff to ensure IDPE continues to meet the needs of its members
- You’ll get to know members personally and will be able to understand their challenges and areas of interest, signposting them to relevant services and resources. You will also identify potential gaps in our services and will work across the business to ensure we meet the needs of all members
- An analytical approach to member engagement is required as you will be responsible for the analysis and interpretation of engagement data, using this to develop an engagement strategy and encourage member participation
Member acquisition
- You will work with the CEO on developing and managing the member acquisition strategy and pipeline, researching prospective members, and managing the relationship through to membership
- You may be asked to represent IDPE at external events or conferences, identifying and connecting with prospective members
- You will work with marketing to communicate member benefits to prospective schools
- Together with the membership administrator you will manage the new member onboarding process, conducting welcome calls and initiating regular follow-ups to ensure new members are engaged and knowledgeable about our services
IDPE’s member acquisition strategy is based on relationships. We do not cold call or hard sell but build on introductions and approaches from schools interested in joining.
Volunteer stewardship
- You will be responsible for building and managing a nationwide network of volunteers, encouraging their involvement in the member engagement and acquisition process
- IDPE hosts 12 regional meetings and specialist forums, across the UK each term. You will be responsible for ensuring these happen, working with volunteers to create relevant and engaging agendas and chairing meetings when required
- You will manage the volunteer recruitment, onboarding and engagement process
Membership strategy
- Membership strategy is led by the CEO but, as membership engagement manager, you will be instrumental in influencing this and will lead its delivery. You will also support the CEO in a wide range of membership activities and projects
- You will be an ambassador for IDPE, representing the charity at internal and external events, chairing webinars and over time will become a subject matter expert on IDPE’s membership
- Your analytical approach will enable you to report on trends, behaviours and challenges, providing data to support your narrative. You will also work closely with the Finance Director to set and monitor membership targets
- You will be responsible for writing membership communications and for ensuring the membership content on the website remains current
- You will be responsible for leading key membership projects
These tasks are not intended to be exhaustive, but they highlight the major tasks that the post-holder may be reasonably expected to undertake.
Are you IDPE’s next membership engagement manager?
This role would suit someone who loves talking to people and building relationships. IDPE's strength lies in the relationships it has with members and the successful candidate will be a natural people person who loves listening to member stories and facilitating the sharing of expertise and knowledge across the IDPE community. It would suit an individual from a sales/account management, alumni relations, fundraising or member services background.
Essential skills
- Experience in membership, relationship management, fundraising, alumni relations or customer service management with a proven track record of leading the delivery of a high-quality service
- Naturally inquisitive with a keeness to listen to members and find out more about their challenges. You will be someone who loves people and is able to listen, question and empathise with individuals at all levels
- Strong administrative skills, able to set up and manage supporting processes
- Professional at all times, even when under pressure
- Able to present information succinctly in oral and written form
- IT literate with experience of MS Office and using a database/CRM to record, review and extract data
- Excellent copywriting and proofreading skills
- Working within a small team will require a flexible approach to duties and a willingness to support others with a variety of tasks
Please note: all IDPE staff are expected to attend the IDPE Annual Conference. This will involve a three day/two night stay each May/June. The next conference will be on 11-13 May 2025 at Celtic Manor Resort in Newport.
The client requests no contact from agencies or media sales.