Feedback Jobs

An exciting opportunity has arisen to join Westway Trust as an Adult Learning Tutor - Digital Skills, starting in January 2025.

Westway Trust is a community-guided organisation located in North Kensington which runs an adult learning programme of accredited and non-accredited provision across a range of subjects. We aim to enable people to progress in work, in learning and in life. Our learners come from a variety of backgrounds and have different prior experiences of learning.

The primary responsibility of the Digital Skills Tutor will be to design and deliver high quality, learner-centred teaching, and learning and assessment experiences to our employed and unemployed adult learners from Entry level to Level 1, while supporting the Adult and Community Learning Manager to achieve the Trust’s strategic objectives.

This is a part-time, term-time only role.  The working hours will be discussed and agreed at interview stage.

Key responsibilities of the role include:

Teaching

• Plan, prepare and deliver high-quality teaching and learning sessions, workshops, and tutorials in line with the curriculum requirements and the needs of individual learners, ensuring learning objectives are met
• Assess learners’ abilities and identify areas for improvement, tailoring teaching and learning methods and resources accordingly
• Rigorously monitor and track learners’ progress, providing regular feedback and implementing strategies to address areas of weakness or underperformance
• Set and mark assignments, tests, and examinations, providing constructive feedback to learners to support their learning and improvement
• Establish and maintain a positive and inclusive learning environment, actively promoting learner participation, motivation, and confidence in professional development
• Maintain accurate records of learners' attendance, progress, and assessment outcomes, ensuring compliance with regulatory and internal requirements

Administration

• To carry out and keep records of initial and diagnostic assessments, identifying areas for improvement, tailoring teaching and learning methods and resources accordingly
• To identify materials and equipment/resource needs to assist the provision of teaching and learning by students
• To develop differentiated Individual Learning Plans with students, monitor and track learners’ progress, providing regular feedback and strategically addressing areas of weakness maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines
• Preparing groups of learners for accredited assessment (exam or portfolio) & non-accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff

Knowledge, Skills and Experience:

Essential

• Practical work experience as an ICT Tutor, demonstrating hands-on knowledge and skills applicable to real-world scenarios
• Experience of teaching adult learners and an understanding of appropriate teaching strategies in a similar role
• Experience of devising course outlines and schemes of work
• Experience of managing mixed groups of learners
• Knowledge and experience of working with a variety of exam boards
• Excellent communication skills, both verbal and written and the ability to work as part of a highly collaborative team

Desirable

• Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system
• Experience of working/teaching refugees and or asylum seekers
• Basic understanding of cybersecurity principles and practices to impart essential knowledge to students
• The ability to speak a community language

Qualifications:

Essential

• Level 3 or above subject specialism qualification, such as IT User Skills,
• A full teaching qualification for working in adult learning (DTLLS, PGCE or DET)

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 8 December 2024 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended. 

Purpose of the role

To deliver and develop the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, predominantly within Aintree Major Trauma Centre but also in other hospital settings or Trusts as required. 

To have a visible physical presence within the Trust and become embedded into clinical teams focussing on the major trauma pathways.

To work closely with those impacted by catastrophic injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating early access to legal support to aid rehabilitation.

To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by catastrophic injury. 

To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.

Key responsibilities 

The post holder’s primary duties and responsibilities are as follows: 

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury. 

• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support. 

• Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery. 

• Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements. 

• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports. 

• Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support. 

• Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy. 

• Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff. 

• Identify and support the recruitment and supervision of Day One volunteers, where appropriate. 

• Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region. 

• Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed. 

• Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise. 

• Be prepared to travel across the region and, on occasion, to other sites and national meetings as required. 

• Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training. 

How to apply 

Please upload your CV, and answer a couple of screening questions, demonstrating how you meet the criteria and outlining why you’re interested in the role.

Please feel free to contact our Casework Team Lead, Andrew Brassington for an informal chat. Contact details can be found on the attached recruitment pack.

Closing date: Midnight 28 November 2024  

Interview date: First stage virtual interviews 5th and 6th November 2024 

                          Second stage in-person interview 11th and 12th November 2024 

Please refer to the attached recruitment pack for more information.

Community First is a registered charity based in Devizes. As a member of Action with Communities in Rural England, we support communities across Wiltshire and Swindon. Our Patron is Her Majesty The Queen.

Voice It, Hear It is a partnership programme that is committed to co-production and Service Users engagement throughout Wiltshire.

 We work together to:

• Extend collaborative reach, working with VCSEs and marginalised groups lacking service access and community feedback participation
• Jointly advocate for Service Users as an Alliance, amplifying their voices in multiple arenas and forums

This post holder will foster strong partnership to deliver the User Engagement Service (Voice It, Hear It) This service aims to amplify and advocate for peoples voice to inform local strategy and  develop community action to create stronger and more resilient communities.

The post holder will lead on consultations and engagements with a range of stakeholders, ensuring accurate and timely reporting, ensuring a proactive and collaborative approach to partnership working.

Job Title: Customer Service Executive

Reporting to: Customer Service Manager

Salary: £25,500 + generous non-contributory pension, 25 days annual leave (excluding bank holidays)

Hours: 9am to 5.30pm reducing to 9am to 5pm during August & December

We offer working from home 3 days per week, with 2 days in the office minimum per week

Flexible working hours offered after satisfactory completion of probationary period

Primary Responsibility

As Customer Service Executive you will be responsible for ensuring you provide exceptional Customer Service to our external customers. This means striving to delight them at every opportunity and ensuring that their experience of CharityJob is a great one.  You will also be responsible for providing administrative support to your internal customers, the Sales Team, to enable them to spend more of their time on activity that results in revenue generation.

The Role

• Taking responsibility for the achievement of the set criteria of administrative tasks ensuring they are completed within the specific timeframes as outlined by the Customer Service Manager. 
• To prioritise on answering incoming calls (with some outgoing calls where necessary).
• Organise your workload & be accountable for ensuring the set criteria of tasks agreed are completed consistently and on time.
• To prepare daily, weekly, monthly stats / sales reports as required
• To provide administrative holiday cover for Account Managers to ensure that client requests are actioned.
• Passing customer feedback on to the product, marketing, or sales team to improve CharityJob’s offerings and services.
• Escalating customer enquiries to the appropriate team or person and when necessary, to raise support desk tickets and action follow ups to ensure a satisfactory resolution.
• To be responsible for accurate cleansing and administration of our recruiter database.
• Stay up to date with CharityJob’s new Products & Features.
• To consistently demonstrate a pleasant demeanour, show a can-do mentality & always act as a positive role model both in attitude and application to the task.
• To support other internal departments when needed and as agreed with the CSM.

The Person

• Passionate about delighting customers
• Friendly & outgoing telephone manner  
• Fantastic communication skills, both verbal and written
• Detail oriented
• Organised, proactive and a good problem solver 
• A great team player with a positive attitude

Does this sound like you? If yes, we would love to hear from you, so please submit your application now!

Please note, phone interviews will not begin until the week commencing the 18th November 2024.

The Company 

CharityJob is the UK’s largest and most specialised job board carrying non-profit, NGO, social enterprise, CIC, and voluntary jobs. As the first charity specialist job site in the UK, we demonstrate over two decades’ worth of insight and personal experience, aligning passionate candidates with inspiring organisations.

We're a small friendly team where the culture is entrepreneurial, practical, approachable, and fun all within a stretching environment.

Application Instructions

Please click on the ‘Quick Apply’ button to submit your application.

Regretfully we are only accepting applications for this role from applicants who live in the UK and live within a commutable distance to Norbiton, Kingston upon Thames.

 Who you are 

We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our HR Manager will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.

About you:

·You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team

·You will have excellent communication skills (both written and oral)

·Able to manage your own workload and priorities to agreed deadlines

·Participate in and contribute to team meetings

·Co-operate and liaise with colleagues, working in a professional manner at all times

·Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.

·Support and encourage harmonious internal and external working relationships

·Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity

Main purpose of post 

This role will lead the HR function of the charity, overseeing all aspects of day-to-day HR. You will be responsible for the end-to-end employee lifecycle processes including recruitment, onboarding, performance cycle co-ordination, talent development and off-boarding. You will support a culture of compassion, belonging and learning and development, so we can attract and retain the best people.  It is our people who enable us to be there for people affected by cancer across South Yorkshire, Bassetlaw and North Derbyshire.

You will champion our people, making sure we offer an attractive place to work and package of support.  You will support a culture where we focus on providing autonomy and belonging so every colleague can contribute their best.

This is the perfect role for anyone who sees the best in people and wants to support them to thrive, and who understands that strong employee engagement enables the charity to deliver on its strategic commitments.

Key Responsibilities  

· Oversee and deliver end-to-end employee lifecycle processes including recruitment, onboarding, performance cycle co-ordination, talent development and off-boarding.

· Manage HR operations tasks in accordance with Employment law, e.g. HR policy updates and effective management of employee relations cases, with the support of external HR legal advisors

· Manage the evolution of Total Rewards (Employee Value Proposition) incl. benefits, career growth, reward & recognition and L&D.

· Champion and coordinate L&D for individual employees and wider staff initiatives e.g. training needs analysis, engaging training providers, arranging all staff aways days and training sessions

· Lead the staff survey with the support of an external coach, working with the CEO to implement feedback and learning

· Lead the Wellbeing working group to support employee engagement, making best use of the Employee Assistance programme and other support initiatives

· Act as an Equality, Diversity and Inclusion champion, ensuring HR policies and practices reflect the charity’s commitment to EDI

· Work with the Head of Finance and  Resources to produce payroll monthly and to calculate annual pay awards

· Lead on annual leave guidance to colleagues, ensuring Bright HR (online HR system) is used effectively

· Produce monthly HR reports to show activity and trends

· Work with external HR legal advisors to perform market rate analysis of roles to ensure the charity remains competitive with other organisations within the sector

· Advise managers on appropriate methods to support the management of attendance, absence, ill health, and performance, as well as arranging the OH process.

· Provide employment related advice for employees, addressing and minimising concerns

· Keep HR files up to date and maintain confidentiality at all times

· Keep up to date with relevant employment law and good HR practice in the charity sector 

· Attend and contribute to team meetings and 'away days' and be an active, invested member of our team

· Ability and willingness to travel throughout the region to attend charity fundraising events and outreach services

· Able to work flexibly, including working in the evenings and at weekends

General Responsibilities:

Every employee is required to:

• Adhere to, and comply with, organisational policies, procedures and guidelines at all times.

• Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.

• Comply with the organisational policy on confidentiality, and the General Data Protection Regulations

• Respect the confidentiality and privacy of donors, guests and staff at all times.

• Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.

• Participate in personal and organisational training and development and performance framework meetings

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

The postholder will provide advice, guidance and coaching to parents and carers of children aged 11+ years to help them to develop new awareness and skills to enhance their support to their children through a combination of group-work and one-to-one sessions. We are looking to recruit an empathic, warm, friendly, hard-working and flexible person who is passionate about supporting parents and carers whose children are experiencing emotional wellbeing and mental health difficulties. They must be a team player with excellent communication and organisational skills, able to prioritise and manage their own workload. They must be able to work independently within the community.

-To work collaboratively and effectively with statutory and voluntary agencies 
to identify parents/carers in need of support and to agree effective referral 
processes.

– To design, develop and deliver workshops and presentations for small 
parent/carer groups covering a range of emotional wellbeing and mental 
health topics.

– To facilitate peer-to-peer support and discussion groups.

– To offer one or more one-to-one consultation and advice sessions for 
parents/carers who need a more personalised approach.

– To identify a range of specialist services and agencies who can offer further 
support for parents and families.

– To work in partnership with YMCA East Surrey’s Face2Face service.

– To work in partnership with Home-Start Epsom, Ewell and Banstead who will 
provide support to parents/carers with children aged under 11 years.

– To promote the service within YMCA East Surrey and with statutory and 
voluntary sector partners across the region – this might include presentations 
at networking events and production of promotional material.

– To collect appropriate data and information about families being supported, to 
record attendance at group and one-to-one sessions and to report activity 
monthly

-To collect feedback on support delivered and to use feedback to inform 
continued development of the service.

– You will deliver services from YMCA East Surrey sites and other community 
venues across the following areas – Banstead, Tadworth, Epsom, Ewell, 
Ashtead, Leatherhead, Dorking and Esher.

– Any other duties which you are required to be performed within the grade and 
renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and 
young people/vulnerable adults. This role will require an enhanced DBS 
disclosure (with barred children/vulnerable adults). We require you to 
understand and demonstrate this commitment and attend any required 
training

Job Title: Research and Engagement Officer

Location: Healthwatch Wakefield, The Plex, 15 Margaret Street, Wakefield, WF1 2DQ, and Wakefield districts

Reports to: Operations and Impact Manager

Working Hours: Part-time, 15 - 22.5 hours per week depending on your preference

Salary: £27,000 per annum (pro-rata)

Pension: 5% employer contribution

Benefits: Flexible working, hybrid working, workplace pension

Job Purpose:

To plan and deliver engagement and research for Healthwatch Wakefield’s core and project work. To understand the experiences and concerns of people using health and social care services in Wakefield and represent this feedback to service providers and commissioners. The role involves some analysing of data and intelligence to influence change and improve services. 

Main Duties and Responsibilities:

Engagement:

• Work closely with the team to put together engagement plans for specific projects and core healthwatch work
• Conduct engagement in public spaces appropriate to project needs, such as community centres, health venues, and libraries.
• Manage a program of outreach sessions, identifying and arranging visits to organisations and community groups.
• Employ innovative engagement methods and involve volunteers in outreach activities.
• Follow up on information requests and signpost effectively, ensuring high-quality information standards.

Research:

• Work with the Healthwatch Wakefield Research and Engagement Project Officer to support the design of research collection methods, both quantitative and qualitative.
• Provide support and advice for other staff and volunteers conducting research.

Data and Intelligence Analysis:

• Support the Healthwatch Wakefield Research and Engagement Project Officer to analyse data to produce a range of high-quality research outputs, including reports and presentations for various audiences.
• Input engagement data into databases as required by the organisation

General Responsibilities:

• Support a positive team environment, ensure compliance with policies, and promote equality and diversity.
• Participate in internal and external meetings and contribute to the periodic review of job roles.

Person Specification:

Essential:

• Experience of engagement, particularly with hard to reach groups and communities
• Strong communication and interpersonal skills.
• Strong teamwork skills.
• Capable of working independently and managing a varied workload.
• Experience of using various engagement methodologies, including surveys, focus groups, interviews, and community meetings.
• Experience working with, networking, and developing partnerships with a range of people, including project stakeholders, diverse community groups, and other organisations.
• Proficient in Microsoft Office, including PowerPoint and Word.
• Commitment to the principles and values of Healthwatch.
• Demonstrates empathy, integrity, and a drive to influence positive change in health and social care.
• Willingness to travel within the Wakefield area.
• Ability to work flexible hours, including occasional evenings and weekends.

Desirable:

• Experience in data analysis, both quantitative and qualitative.
• Experience producing impact-focused reports and summary documents.
• Familiarity with local services and community needs.
• Knowledge of the voluntary and community sector, especially in Wakefield District.
• Good understanding of health and social care sectors, especially within the Wakefield area

Who you are

We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Corporate Partnership Manager will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in being part of an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.

 About you

·You are commercially astute with a strong track record of growing income from corporate partnerships

·You are passionate about people and place: you want the best outcomes for people in South Yorkshire living with and beyond cancer

·You understand that income growth comes from inspiring with impact and excellent relationship management

·You thrive working collaboratively in a team which is driven to achieve whilst being supportive and rooted in our mission

·You have strong interpersonal skills which you use to inspire people about the cause and how their support can make a difference

·Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity

·Support and encourage harmonious internal and external working relationships

Main purpose of post 

This is a senior role in the fundraising team which is responsible for identifying, developing, and converting opportunities to generate income to achieve Weston Park Cancer Charity’s strategy. This role will lead on and manage income generation through corporate organisations and carries an income target aligned to the grade of the post holder.

You will be expected to understand Weston Park Cancer Charity’s unique offer, the needs and priorities of our corporate partners and be capable of taking our propositions and clearly shaping them to create mutual value for the communities we support and our partners.

Key Responsibilities

· Responsible for an income target of which aligns with the grade of the post and delivers income growth through gifts from corporates, workplace fundraising and public facing corporate donations.

· Develop and implement a comprehensive corporate partnership strategy which is data driven and demonstrates good ROI.

· Develop and deliver concepts and ideas, from early discussion through to detailed proposals, working with colleagues across the charity. 

· Lead on the successful growth in sponsorship of our key programmes such as Big Purple Bus and Grant-Giving for cancer research and other initiatives.

· Write detailed, accurate and compelling bids and proposals that clearly articulate how Weston Park Cancer Charity are the preferred choice to meet the partner and project objectives for Charity of the Year or long-term strategic partnerships.

· Work with our events team to promote opportunities for corporate partners to support the annual events programme e.g. tables at events , team challenge events

· Succinctly communicate the impact of our work, ensuring it inspires and clearly matches the requirements of potential corporate partners and major donors.

· Be a key interface for external corporate enquiries and act as our external ambassador, undertaking significant networking across the region and

· representing the charity at key meetings and events involving high-value stakeholders.

· Be responsible for the account management of all partnerships and provide excellent relationship management.

· Ensure that the resource and capability exist to deliver partner/funder requirements and proactively identify and seek to fill any gaps.

· Ensure we collect detailed feedback and participate in continuous feedback with so that we learn from experience and effectively evaluate both successful and unsuccessful funding proposals and initiatives.

· Develop and maintain a prospect pipeline that is realistically capable of meeting agreed income targets and reflects both the strategic priorities of Weston Park Cancer Chairty and the external funding priorities of our corporate partners

· Drive the acquisition of new high-value donors and funders.

· Hold direct responsibility for the corporate budget and income target.

· Maximise Corporate Social Responsibility (CSR) opportunities, work place fundraising and volunteering, and Gifts in Kind.

· Lead on our Patrons’ network, ensuring Patrons are supported and engaged in the work of the charity, growing the network as appropriate.

General Responsibilities:

Every employee is required to:

· Adhere to, and comply with, organisational policies, procedures and guidelines at all times.

· Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.

· Comply with the organisational policy on confidentiality, and the General Data Protection Regulations

· Respect the confidentiality and privacy of donors, guests and staff at all times.

· Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Hamelin exists to reimagine life for individuals with learning disabilities and autism, enabling limitless possibilities.

Our mission is to build inclusive, caring, and compassionate communities for autistic individuals and those with learning disabilities. By empowering and supporting these individuals, we strive to enable them to live the lives they choose.

Job Title: Business Manager
Location: Home Based (with expected weekly travel within Essex to meet the requirements of the role)
Salary: £36,000
Job Type: Full-Time

Your New Role
Hamelin is seeking a dynamic Business Manager to lead our expanding Employability and Befriending Projects. In this diverse role, you'll play a pivotal part in ensuring our projects meet their goals and create a lasting impact in our communities.

As Business Manager, you will oversee two important initiatives:

• Employability Project: Here, you will empower adults with learning disabilities and/or autism to find and maintain meaningful paid employment. You will line manage Hamelin’s Employability Advisor, providing essential support and guidance to foster growth and success within this project.
• Befriending Project: This initiative focuses on enabling adults with learning disabilities and/or autism to engage in community activities through befriending, mentoring, and peer-led programs, all supported by our dedicated volunteers. As Business Manager, you will orchestrate the essential logistical, analytical, and administrative tasks that keep this project running smoothly.

Initially you will oversee the service delivery of the befriending project, whilst supporting the IGC team to secure additional funding to expand into other geographical areas.

On the achievement of additional areas, regional staff will be supported.

This role is crucial in making sure we deliver exceptional service, stay compliant, and run our projects efficiently— whilst ensuring our mission, vision and values are not compromised. You will also be key in developing the Charity as it seeks to evolve its services and reach.

About you
It’s essential that:

• You have at least two years’ experience managing services for individuals with learning disabilities and/or autism.
• You possess strong business acumen, with experience in budget management and service development.
• You have a proven track record of successful team management
• You hold a valid driver’s license and have access to a vehicle.
• You are able to work flexibly across locations in Essex to fulfil the requirements of the role.

It’s desirable that:

• You have experience working in a charity or non-profit organisation.
• You have links within employability.
• You have experience in mentorship.
• You’re familiar with the local community and relevant stakeholders.

Full-time, 35 hours per week; usual working hours 9:00 to 17:00, Monday to Friday. Flexible working is possible

About Anna Freud

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The role

Anna Freud are looking to appoint a new Policy & Public Affairs Officer who will elevate the organisation's influence in mental health policy affecting young people. This role focuses on driving impactful public affairs strategies and fostering relationships to promote mental health priorities aligned with Anna Freud’s mission.

Responsibilities

The Policy & Public Affairs Officer will monitor and map the policy landscape, tracking developments in mental health, education, and early years sectors. They will engage with MPs, civil servants, and key stakeholders, creating impactful policy briefings and contributing to public affairs initiatives. The key area of the role will involve supporting the development of Anna Freud’s policy positions, overseeing public affairs events, and coordinating efforts across the External Affairs team. Additionally, the officer will work collaboratively with champions and external partners, updating communication channels to ensure the organisation’s policy priorities are represented effectively.

What you’ll bring

The ideal candidate will have a relevant degree or experience in policy and public affairs, with proven skills in managing campaigns, policy writing, and stakeholder engagement. Strong communication, analytical skills, and adaptability to changes in the policy environment are essential.

Why This Role Stands Out

This is a fantastic opportunity to make a tangible difference in youth mental health, supporting Anna Freud’s vision of a compassionate society through policy influence and meaningful public engagement.

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Notification of interview

Shortlisted applicants will be notified no later than Wednesday, 27 November 2024 During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on week commencing 2 December and 11 December 2024

How to apply

Please visit our website via the Apply button to register an account and apply online. We are unable to accept CVs and kindly request no contact from agencies.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Location: Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT with some local outreach work to be undertaken

About the role 

Working across the Crisis Brent teams you will lead on the delivery of our volunteer programme and member involvement opportunities. You will be responsible for the recruitment of new volunteers, the support of existing volunteers and volunteer supervisors to maintain a positive volunteer experience. You will work across teams to ensure volunteer’s experience of volunteering is positive and play a key role in volunteer retention. You will be collaborative and dynamic in working with the team to identify and develop new volunteering opportunities.  You will have the ability and confidence to increase the diversity and variety of our volunteering opportunities to reflect our local community and better serve our members. You will be flexible and innovative in reaching a diverse group of people from across the local community.

You will have experience of working with people who are social excluded and have lived experience of homelessness. You will understand the importance of delivering equitable services and can empower our members to share their experience and contribute to continuous service adaptations and improvements. You will be creative and inclusive in establishing Brent-specific member involvement opportunities so members can influence our service locally. You will work across teams to ensure we deliver our service with people experiencing homelessness, instead of delivering a service to people experiencing homelessness. You will work with the central Crisis team to respond to member involvement opportunities, influencing policy and providing members with the opportunity to share their story with the wider public and media.

About you 

• Experience of developing and implementing volunteer programmes.

• Experience of working with socially isolated and excluded groups. 

• Awareness of psychologically informed approaches.

• Person-centred, sensitive, and empathetic to the needs of members.

• A track record of successful partnership working. 

• Flexible and adaptable to change.  

• A strong team player, able to use own initiative and reflect on own practice.

If you’re interested learning more about this role, we invite you to attend an open evening on Monday 18 November from 5.30pm – 7.30pm at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 24 Nov 2024 at 23:55

Interview date and location: Wednesday 4 and Thursday 5 December 2024 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT. Please note part of the interview will be meeting with a group of our members who use Crisis’ services, so the interview must take place in-person.

Can I use Artificial Intelligence (AI) technology for my application? 

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.     

 
Registered Charity Numbers: E&W1082947, SC040094  

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website. 

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The CRM Marketing Officer is a new role within Anna Freud, supported by significant investment in the CRM systems and marketing resource. The post-holder will contribute to and build the organisation’s CRM strategy and marketing capabilities, laying the foundations for increased engagement with our audiences. They will also manage day-to-day CRM marketing activity, having autonomy to drive CRM campaigns, testing and customer-centric lifecycle communications.

The role will report into the CRM Marketing Manager and will be part of the wider Brand and Marketing team. The ideal candidate will demonstrate initiative, proactivity and curiosity to successfully deliver CRM marketing plans. They will collaborate with colleagues to increase the value of our database and advance this important area of work.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent

Closing date for applications

Midday (12pm), Monday 25 November 2024.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Friday 29 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held between Wednesday 4 and Friday 6 December 2024.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

WIG is committed to creating a diverse and inclusive workforce. We pride ourselves on being an equal-opportunity employer and are committed to building a team that represents a whole host of backgrounds, perspectives and skills. We strongly encourage candidates of all different backgrounds and identities to apply. 

About WIG 

WIG is a purpose-driven, not-for-profit membership body that champions collaboration between leaders in business, government, and not-for-profit sectors for the common good. We believe that developing leadership capabilities for cross-sector collaboration is the key to helping build long-term prosperity for everyone in the UK. 

With a cross-sector membership base of around 250 organisations – FTSE and professional services companies, central government departments and agencies, local authorities, universities and significant charities - WIG has been convening members for 40 years through three key sets of collaboration-based activities: 

• Events - to explore the latest public policy developments and share best practice; 

• Talent exchange - through mentoring, secondments and board appointments; and 

• Leadership development – through programmes for leaders at all stages of their careers. 

An overview of the opportunity 

Reporting to the Head of Talent and Leadership Development, we are looking for a customer-focused, organised, forward thinking and creative Programme Manager to join us and drive our mission of cross-sector collaboration.

WIG was founded on secondments, and as such, they continue to play a hugely important role in our vision for a country where leaders collaborate for the common good. As leaders second in and out of organisation's, so too does knowledge sharing and porosity which enables strong decision making and improved collaboration. This is an exciting time to join the Talent and Leadership team and play an integral role in providing a first-class, customer-centric experience to WIG’s members. 

You will be responsible for managing the Charity Next Secondment Programme ( a collaborative partnership between the Civil Service Fast Stream and Charities, Not for Profit's and Academia) working collaboratively to maximise secondment engagement between the sectors. You will also manage inwards secondments to member organisations as well as working on and developing new concepts, programmes and solutions to maximise porosity and knowledge sharing. You will work closely with other departments and the wider team to develop and increase both the volume and impact of secondment initiatives. You will do this by leveraging your data-driven and research approach as well as evidencing your strong relationship and stakeholder development skills.

What we’re looking for: 

• Prior experience as a programme manager, project manager or similar, client-facing role with a demonstrable track record of excellent customer service. 
• Prior experience in internal and external stakeholder management and proven ability to build rapport and liaise with senior stakeholders. 
• Demonstrable experience in delivering successful and effective business development strategies - with strong outcomes. 
• A successful track record of using CRM systems (a plus if it's Dynamics!), Microsoft Forms, and other software applications to help aid decision making, keep on track of KPIs and to ensure strong project management and outcomes. 
• Demonstrable aptitude in managing administration and processes including the signing of secondment agreements, onboarding meetings, feedback cycles and regular communication strategies.
• Demonstrable history of meeting deadlines and the ability to oversee several different projects simultaneously. 
• Strong verbal and written communication skills with a successful track record of building rapport and liaising with senior stakeholders. 
• Exceptional organisational skills and impeccable attention to detail. 
• Whilst not mandatory, it would be a huge plus if you displayed an interest in current affairs, contributing to a well-rounded and informed professional perspective. 
• Prior experience of working to budgets, KPIs and forecasted elements of work. 
• Strong teamwork - picking up other elements of work as required from the Talent & Leadership team as well as other interdepartmental bodies. 
• A strong self-driven attitude and results orientated attitude - having a positive outlook and a clear focus on high quality output, ability to solve problems and work calmly under pressure. 
• Prior experience of operating in the leadership, talent experience would be desirable but is not essential. 

What can we offer you for your skills and experience? 

• A salary between £35,000 - £37,500 per annum, depending on experience. 
• A discretionary annual salary review and increase in line with inflation and organisational performance. 
• Unlimited access to WIG’s 120 events per year, including roundtables, breakfast briefings and our annual D&I conference. 
• Enhanced annual leave including increased leave for length of service, birthday leave, and festive office closure. 
• An opportunity to give back with the ability to take paid time off for up to 40 hours a year for community and volunteering. 
• Health and well-being support including annual BUPA health assessments, annual eye test, employee assistance programme and flexible working opportunities. 
• Blended learning and development opportunities including Internal WIG learning programmes on leadership, EDI and soft skills, access to LinkedIn Learning and FTPro and our platform, Mentor Match.
• The chance to join various internal workstreams that drive team building and belonging at WIG including our EDI committee, Social committee and GreenStream. 
• Hybrid working (at least 2 days a week from the office) with access to our office in London, Victoria. 

What do some of the main role responsibilities look like? 

• Working closely with the Head of Talent and Leadership Development; own the management and delivery of all WIG secondment programmes, including Charity Next, advertised inwards secondments and other secondment programmes and knowledge exchange initiatives both in train, and those that are yet to be developed.
• Responsible for strategic improvements and improving year on year service, impact and volumes.
• Working with the Fast Stream, the Charity Next Advisory Board, and Charity Hosts to develop, enhance and protect the future strategy of the programme.
• Maintaining and building on key stakeholder relationships within the Civil Service, not-for-profit sector partners and other potential partners.
• Presenting and being the face of secondment programmes at external events – seeking out publicity where possible to promote secondment programmes.
• Development of alum strategy, impact tracking and case studies highlighting porosity, knowledge sharing and other key elements for WIGs purpose.
• Lead analysis of feedback at relevant points during secondment cycles, utilising to form case studies and evidence of what works for further business development.
• Lead on business development activities, such as regular mailshots, business development meetings, proposals, and strategies to ensure we have the right hosts for the programmes. 

This is a fantastic opportunity for someone to join our Education Team to support us in delivering high quality educational programmes. Assist with administration, customer service and events management as well as workshop delivery in schools. If you have an eye for detail, are highly self-motivated and well organised, and interested to learn and build new skills in a friendly team within a supportive culture, then we would love to hear from you. We are recuriting 2 coordinators to support  the Domestic and or the International programmes.

The Education Department manages and develops the ESU’s portfolio of education programmes. This portfolio encompasses teaching programmes, domestic and international competitions, short- and long-term interventions in schools and external educational organisations, continual professional development opportunities for teachers, awards and scholarships. All of which are focused on giving young people the speaking & listening skills and the cross-cultural understanding they need to thrive.

The main purpose of the role is to carry out and assist in the administration and day to day running of the ESU’s educational programmes, communicating with internal and external stakeholders, and managing delivery staff to ensure collective goals and objectives are reached.

Responsibilities and Expectations 

• Support with the smooth running and delivery of ESU Education’s domestic & international programmes as needed. 

• Be the first respondent to incoming calls and emails from educators, ESU partners and the general public, providing timely and professional responses to all enquiries. 

• Manage ESU spreadsheets and data across various Excel and our CRM system to ensure clean and accurate data collection and collation. 

• As needed, support with the development and improvement of education resources 

• Liaise with the ESU’s Accounts Department regarding invoicing, delivery staff pay and expenses. 

• Maintain accurate records of all bookings, delivery staff status, schools, public feedback and other relevant information. 

• To support the delivery of workshops in schools, undertaking training to ensure delivery and teaching matches ESU standards. 

• Where appropriate source venues, confirm catering arrangements and other operational requirements regarding Education events. 

• Assist the department in ad-hoc admin work as needed such as printing 

• Participate in call-rounds as part of the department’s sales and onboarding efforts 

• Co-ordinate the collection of process evaluation & impact data. 

• To work or travel over occasional evenings and weekends as directed by line manager, with time off in lieu.

• On occasion, support young people during workshops, residential programmes and competition events to ensure these key beneficiaries are supported throughout their engagement with the ESU. 

Skills and Experience   

 Essential:  

• Strong knowledge of the UK educational system.   

• An understanding of the nature and importance of the ESU’s charitable work within educational contexts and a strong commitment to increasing the impact of the organisation’s work.  

• Experience in an administrative role would be a significant advantage.  

• Excellent word processing and data management skills and capability in Microsoft Office.  

• Excellent verbal and written communication skills.   

• Good interpersonal skills.  

• Good time management and organisational skills.   

• A can-do attitude with the ability to work well under pressure.   

• A team player who is also able to work independently whilst maintaining a high standard of work.   

• Graduate calibre or equivalent relevant professional experience.   

Desirable:  

• Experience in working in event management.

• A degree or postgraduate qualification in education (BA or PGCE).  

• Teaching or workshop facilitation experience.  

• Experience working with children and young people in any capacity.  

• Experience delivering high quality customer service.  

• Experience using Salesforce or other CRM.

Benefits 

• Generous Company Pension. 

• 28 days annual leave plus 8 days Bank Holiday (pro-rata). 

• Hybrid/Flexible Working options to support work life balance. 

• Employee Assistance Programme. 

• Access to Virtual GP Services 24/7. 

• Group Life Assurance. 

• Learning and development opportunities. 

• Regular Staff Social Events. 

• 20% Discount at the neighbouring Chesterfield Hotel. 

• Cycle to work scheme