Family Worker Volunteer Roles in Edinburgh

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

Remote Family Support Volunteer – Live Chat

We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.

Organisational values:

Mission: We build better family lives together.

Vision: Families should have access to active support and understanding. 

Values: Trustworthy, Compassionate and Collaborative

Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.

Supervised by: The Shift Supervisor

 Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:

·Provide emotional support to family members via our live chat service

·Use the Family Lives support model and tools to provide an empathic responses

·Ensure that all service users receive a high quality experience

·Sign post users to other agencies for information and additional support

·Complete conversation data records

·Alert the shift supervisor to any difficult situations

General: Volunteers should be willing to:

·Attend the relevant volunteer training

·Maintain confidentiality and adhere to the other policies and procedures of the organisation

·Participate in regular support, supervision meetings and learning sessions as agreed

For home based volunteers only:

·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home

·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties

 Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.

Location: working remotely from home

 You need to be a UK resident

Supervision and Support:

·Supervision during shifts

·Debrief after every shift

·1 to 1 supervision every 6 months

·Staff available outside of shift within office hours

·Annual review

The Benefits of Volunteering:

·Satisfaction in making a real and lasting difference to families who are struggling

·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience

·Being part of a team of Family Lives volunteers and staff

·Personal development

·Opportunities to meet and interact with a wide range of people

·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre

·Flexible hours

Volunteer Person Specification. We are looking for individuals who:

·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role

·Have an ability to respond empathically to emotional content

·Good written and verbal communication

·Have good keyboard skills and IT skills, with a minimum of 50 wpm

·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting

·Have a fluent, descriptive and expressive use of English

·Can remain open minded and non-judgemental

·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures

·Willing to commit to attending regular supervision and support sessions

·Willing to work as part of a team

·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.

Typing Task Prior to Application for Live Chat

Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 50 words per minute. 

Please take a screen shot and send it across with your application

You can have up to 3 attempts and decide which result you would like to forward as part of your application

Typing task

Go to the website typingtest

You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).

We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.

Module 1 – Wednesday 12th March

Module 2 – Wednesday 19th March

Module 3 – Wednesday 26th March

Module 4 – Wednesday 2nd April

Module 5 – Wednesday 9th April

10am to 2pm

Or

Module 1 - Saturday 8th March

Module 2 - Saturday 15th March

Module 3 - Saturday 22nd March

Module 4 - Saturday 29th March

Module 5 - Saturday 12th April

10am to 2pm

Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.

Family Lives operate a free confidential helpline for anyone experiencing difficulties in their family or relationship.

Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website.

We are a national service with home-based call takers county wide and we also have a call centre in Old Hatfield Hertfordshire. Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can lasts around half to one hour. 

We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home. 

You need to be a UK resident.

Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support. We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation. 

We have call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link.

You would need to be able to attend all five sessions from one of these remote training groups and be available on four occasions to listen into calls, this can be organised remotely.

Module 1 – Wednesday 12th March

Module 2 – Wednesday 19th March

Module 3 – Wednesday 26th March

Module 4 – Wednesday 2nd April

Module 5 – Wednesday 9th April

10am to 2pm

Or

Module 1 - Saturday 8th March

Module 2 - Saturday 15th March

Module 3 - Saturday 22nd March

Module 4 - Saturday 29th March

Module 5 - Saturday 12th April

10am to 2pm

Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.

We are looking for social workers to join our social worker and safeguarding team to give background help and advice to members who are in need of this.

Someone who can work as part of a team but also on their own when needed, we will take on trainees as we have a supervisor in this team

The Salusbury World advice team have been successfully helping clients to navigate welfare benefits, immigration problems, housing support and to find work for 20 years. 70% of our clients require an interpreter. 

We particularly need interpreters to support our Arabic-speaking clients.

Some appointments take place virtually and some are face-to-face appointments, usually in the London borough of Brent. 

Your main tasks will be to: 

*offer clear independent interpreting of the client’s issue and responses from the advice worker to the client. 

*support clients from a variety of Arabic-speaking countries, many with almost no English.

Experience of interpreting is desirable but not essential. You need a warm personality and an ability to build a rapport with people quickly, a high standard of English, and a non-judgemental and supportive approach.

Commitment: this is an irregular commitment, as and when needed. It is likely to be 2 or 3 hours per month but may be less.

We offer induction training, support and reimburse travel costs. 

VOLUNTEER TITLE: Support Line Volunteer

LOCATION: Home Working

LINE MANAGER: Volunteer Programme Manager

Rape Crisis South London (RCSL) works in partnership with Rape Crisis England and Wales on the 24/7 Rape and Sexual Abuse Support Line. Support line volunteers provide telephone support, information and signposting to survivors of sexual violence aged 16+ across the country. We are open 24 hours a day. Shifts are 3 hours long and volunteers can choose which shift to sign up to, to fit in around any other commitments. We provide all our volunteers with an accredited training course from the Open College Network. The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Responsibilities and duties:

1. Provide telephone support and information to callers on the support line, including survivors of sexual violence, family/friends/partners of survivors and other professionals.

2. Provide empathic, non-judgemental and boundaried support at all times.

3. Signpost callers to local specialist services.

4. Complete basic administration during the shift.

5. Debrief with Support Line Workers after every shift.

6. Communicate issues or concerns in timely manner to Volunteer Programme Manager.

7. Attend monthly supervision support sessions.

8. Attend quarterly support line meetings and CPD training

9. To uphold Rape Crisis South London’s (RCSL) Confidentiality Agreement.

10. Follow RCSL’s policies, practices, standards and ethics.

The commitment we ask of you:

1. Volunteer for RCSL for at least 1 year after completion of your training and 3-month probation period.

2. Volunteer on the support line for a minimum of 4 times per month and sign up for shifts at least a month in advance.

3. Volunteer for at least one bank holiday, and four weekend shifts per year.

4. Attend monthly supervision at an agreed time.

The commitment we make to you:

1. We will provide you with Open College Network accredited training, which will fully equip you to give high-quality support to survivors.

2. We will mentor and support you throughout your volunteering journey with us.

3. We will communicate respectfully and always value your opinions, thoughts and experiences.

4. We will come together in the fight to end violence against women.

Support line volunteers are crucial to the running of the 24/7 Rape and Sexual Abuse Support Line. Thank you so much for your interest in volunteering with us.

This is an exciting opportunity to help lead Big Leaf Foundation in the next phase of its development, as we transition our self-employed contractors to employee contracts and explore new multi-year core funding opportunities to build greater sustainability in our work. We are looking for someone with direct experience in financial management and/or charity finance and fundraising to fill this role. Ideally you will have experience of moving people onto employee contracts. You will use your skills and knowledge to make a lasting difference to the lives of displaced young people in Surrey.

In addition to the general responsibilities of a trustee, duties of the treasurer include:

• Overseeing, approving and presenting budgets, accounts and financial statements.
• Being assured that the financial resources of the organisation meet its present and future needs.
• Ensuring that the charity has an appropriate reserves policy.
• Preparing and presenting financial reports to the board.
• Ensuring that appropriate accounting procedures and controls are in place.
• Liaising with any paid staff and volunteers about financial matters.
• Advising on the financial implications of the organisation’s strategic plans.
• Ensuring that the charity has an appropriate ethical funding policy.
• Ensuring that there is no conflict between any funding sources and the aims and objects of the charity.
• Ensuring that the accounts are prepared and disclosed in the form required by funders and the relevant statutory bodies, for example the Charity Commission.
• Ensuring that the accounts are scrutinised in the manner required (independent examination or audit) and any recommendations are implemented.
• Keeping the board informed about its financial duties and responsibilities.
• Contributing to the fundraising strategy of the organisation.
• Ensuring the accounts are presented in a coherent and easily understandable way in our annual review.
• Sitting on appraisal, recruitment and disciplinary panels as required.

In addition, with other trustees to hold the charity “in trust” for current and future beneficiaries by:

• Ensuring that the charity has a clear vision, mission and strategic direction and is focused on achieving these.
• Being responsible for the performance of the charity and for its “corporate” behaviour; ensuring that the charity complies with all legal and regulatory requirements.
• Acting as guardians of the charity’s assets, both tangible and intangible, taking all due care over their security, deployment and proper application.
• Ensuring that the charity’s governance is of the highest possible standard.

Marie Curie is expanding its Community Companion service to support people at end of life in/across Bournemouth

Drawing upon their volunteer training, community knowledge and networks, Community Companions visit people identified as end of life in a place of their choosing e.g., their own home, care home, community venue or surgery etc. and empower them to decide what support if any, they would like.

Support may be a one-off activity or an ongoing engagement providing different aspects of support over a longer period of time. 

WHAT YOU WILL BE DOING

The support a Community Companion provides is unique to each person and their individual circumstances, but is likely to include:  

• visiting people identified as end of life in a place of their choosing and outlining the support that is available to them and to the people closest to them
• providing emotional support to people at end of life and the people closest to them
• providing practical information, support, and signposting to other local services to people at end of life and the people closest to them
• supporting and empowering people at end of life to create an advanced care plan (ACP) which considers, documents, and clearly communicates what is important to them
• providing carer support including pre and post bereavement support, ensuring the right local provision-based support is in place for people within caring roles 
• providing support around fuel poverty and accessing available resources 
• promoting the Community Companion service within the local community
• completing and returning a short report at the end of each session  
• attending and participating in regular volunteer wellbeing sessions, team meetings, and refresher training

THE SKILLS / EXPERIENCE YOU WILL NEED

• Friendly and approachable 
• Patient, empathetic and sensitive to the needs of others
• An active listener and an ability to build a rapport with others
• Self-aware and emotionally resilient
• Adaptable and open to learning and developing
• Able and willing to operate within Marie Curie’s boundaries and to follow all processes, procedures and guidelines including using a lone worker device
• Committed, reliable and trustworthy
• An understanding of confidentiality
• Inclusive and respectful  
• A mature perspective on life and death
• Access to a PC, laptop, Tablet or Phone and basic IT skills e.g. the ability to type on word and email attachments  

WHAT YOU CAN GAIN FROM THIS OPPORTUNITY

• Becoming an important part of Marie Curie, the UK’s leading end of life charity
• Making a real difference to people at end of life and to the people closest to them
• Connecting with new and interesting people with a common goal
• Building and developing your skills in a supportive environment
• Continued training, development, and support 
• Access to other opportunities within Marie Curie 
• Agreed reasonable out-of-pocket expenses

THE NEXT STEPS 

• Complete a volunteering application form or submit an expression of interest 
• Attend an informal interview with a member of the Marie Curie team either face to face or online via Microsoft Teams
• Supply the details of two people (not family members) who can provide you with a reference
• Consent to a DBS (criminal record) check and submit the appropriate documentation online for the check to be completed 
• Attend a face-to-face volunteer induction
• Complete core and role specific Marie Curie training

Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. Marie Curie will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users. 

For more information or if you have any questions regarding this volunteer role, please us.

Become a Trustee at Sunrise Multicultural Project

Are you passionate about making a difference in your community?

We are looking for dedicated, enthusiastic individuals to join our Board of Trustees and help guide the future of Sunrise Multicultural Project.

As a trustee, you will play a vital role in shaping our strategy, ensuring we stay true to our mission, and supporting the development of initiatives that promote inclusivity and integration. We are seeking individuals with a range of skills, backgrounds, and experiences – whether in community work, finance, governance, fundraising, or marketing – who share our commitment to empowering minority groups and fostering a more connected, diverse community. 

If you are eager to contribute your time, expertise, and passion, we would love to hear from you!