Family Jobs

Third Solutions are excited to be working in partnership with Pact to recruit a Partnerships Engagement Manager (Corporates).

Pact is a pioneering national charity that supports prisoners, people with convictions, and their children and families, providing caring and life changing services at every stage of the criminal justice process in court, in prison, on release, and in the community.

The role will be split 70% New Business and 30% Account Management. To excel in the role you will need to be tenacious and resilient, you will be joining a collaborative and supportive team and you will have the opportunity to really shape and develop the role.

The role is hybrid with one or two days in the London office.

The Role
Manage and lead a strong pipeline; identifying, researching, prospecting and cultivating potential corporate support.

Provide high standard of account management that supports continued commitment and growth c10-14 current partners

organise and run corporate engagement activities.

Contribute to the management and leadership of the fundraising team and the wider management team as a creative and proactive colleague.

The Candidate
Track record of securing new high value partnerships

Experience of managing and developing partnerships with flair and creativity

Demonstrable experience of building strong relationships with external and internal stakeholders

Strong communication and interpersonal skills with the ability to clearly convey concepts and inspire others through written & verbal channels.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Executive Assistant to CEO
Salary Banding: £32,000 - £35,000 per annum FTE
Contract: Permanent 
Hours: Full Time, 37 Hours Per Week OR Part Time 30 hours over 4 days 
Location: Hybrid (up to 2 days WFH) / Hatfield 

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are a big-hearted, open and expert team that seeks to break the cycle of youth homelessness through education, advice and support.

What can we offer you?

• A supportive, passionate and inclusive environment.
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays) (increases with LOS) 
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan 4 x salary 
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 2 days per week
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme.

Job Purpose

This is a critical role, sitting at the heart of hyh, the purpose of which is to provide high quality administrative support to the CEO, coordinate and administer the leadership and governance of the organisation and oversee the smooth running of the office.

Administration and Support for the CEO

• Be a step ahead at all times in providing executive support to the CEO including: diary organisation, making appointments, responding to invitations, dealing with correspondence, and liaising with external partners and arranging travel.
• Conduct research, prepare papers and briefings, produce PowerPoint presentations.
• Project support for organisation wide projects.

Leadership and governance support

• Plan and coordinate the efficient running of leadership and governance meeting cycles, including scheduling meetings, booking venues, circulating documents, collating reports, minute taking, maintaining action logs, arranging refreshments etc. This includes the Board of Trustees and two sub-committees (Governance and Finance), Senior Leadership Team (SLT) and Leadership Team (LT).
• Provide high level admin support to other members of the SLT as required (Head of Services, Head of Fundraising & Communications, Finance Manager).
• Coordination and administration of internal staff meetings and communications, including monthly Team Briefings and bi-annual Organisation Days.
• Provide on-going support to Trustees, including responsibility for their induction and on-going training
• Maintain and update trustee records and registers, including Charity Commission and Companies House registrations.
• Manage our policies and procedures and oversee the annual cycle of policy reviews.

Office management

• Oversee the smooth and efficient running of the office, ensuring that it is a great working environment for staff where supplies never run out, the office is clean and tidy, and all staff have the furniture and equipment they need.
• Coordinate a small team of office/admin volunteers to provide excellent support to the wider hyh team.
• Build and maintain service and supplier contracts and relationships, including our landlord, telephones, broadband, lone working devices, phones, printers and cleaning.
• Be the main contact for our IT managed services provider and act as the internal contact point for any  IT queries.

Organisational support

• Support the SLT with our day to day health and safety compliance including administering Health and Safety Committee meetings, carrying out workstation assessments and conducting regular H&S checks and annual PAT testing.
• Support the SLT with our data protection including administering GDPR Committee meetings, managing the relationship with our external Data Protection consultant and acting as the internal point of contact.
• Provide staff induction and on-boarding in relation to the office, IT and equipment.

Skills and experience: 

• Significant experience as a senior Executive Assistant at CEO level.
• Significant levels of office management experience.
• Strong administrative background, ideally with experience working in the non-profit sector but not essential
• Experience managing and overseeing contracts, ensuring the service providers are excellent value for money.
• Experience acting as secretariat to boards of trustees or similar governance bodies.
• Experience managing people in paid or voluntary roles.
• Excellent communicator in formal and informal communications, both verbally and in writing, to all stakeholders
• Excellent interpersonal skills with the ability to build rapport and communicate sensitively
• Target-focused and results-driven with highly effective time management and exemplary prioritisation and planning skills.
• Accuracy and meticulous attention to detail
• Ability to think creatively and solve problems smartly.
• Positive with a “can do”, solution focused attitude.
• Self-motivated and ability to work on own initiative, independently, without direct supervision.
• A strong completer-finisher.

Full Job Description available attached to Job Advert.

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter telling us about how your skills align with the role and attach your CV . 

If you require any reasonable adjustments to support your application and/or the interview stage please let us know and we will be happy to help and support where practical.

Recruitment Process will consist of a face to face interview and if successful we will conduct a personal interview as second stage.  The details of this will be explained should application be progressed to next stage.

Closing Date:  10.00 am 8th July 2024 

Interviews are expected to be arranged for week commencing 15th July 2024

Equality, Diversity & Inclusion

We treat everyone with equal dignity and respect, and promote equality, diversity and inclusion for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and encourages and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.

Early Help Support Worker

We are looking for an Early Help Support Worker to act as a keyworker delivering packages of support with children, young people, and whole families to prevent escalation to more intensive services.

Position: Family Support Worker

Location: Harborne/hybrid (the families you will be supporting will be based in Northfield. This is an outreach position and you will be expected to be based in the community)

Hours: Full-time and part-time hours available

Salary: £26,000 per annum (pro rata for part time)

Contract: Permanent

Benefits: Staff Benefits include: Hybrid and Flexible working, Workplace Pension, Employee Assistance Programme, Enhanced annual leave allowance, workplace wellbeing support

Closing Date: Midnight Sunday 7th July

Interview Date: 11th / 12th / 18th July

The Role

Through undertaking an Early Help Assessment and by working with families in a person-centred way, you will help people on your caseload to make positive changes and to develop the skills to manage their issues in the future.

You will work within the Early Help Locality multi-disciplinary team to provide a timely and front-line response to the needs of children, young people, and their families, acting in accordance with local policies, procedures and priorities.

Key duties include:

• Work in partnership with other practitioner/professionals, children, young people, and their family.
• Work within a multi-disciplinary and professional integrated Early Help service to provide a timely response to the needs of children, young people and their families.
• Deliver evidenced based interventions.
• Provide a timely response to the identified needs of children and young people.
• Promote and use an Early Help Assessment framework.
• Be responsible for a high standard of case recording.
• Engage with children, young people and their families and actively promote their participation in assessments and support plans. 
• Manage and prioritise an allocated caseload.
• Organise and participate in planning programme delivery of evidenced based programmes.

About You

We are looking for an empathetic communicator with experience of delivering outreach support work and supporting families and individuals with complex support needs, with the ability to forge links and establishing relationships with partner agencies

About the Organisation

A leading provider of services to the health and social care sector, we provide a range of services across Birmingham, Solihull and the West Midlands where the aim is to reduce inequalities in learning, employment and health. As an employer, the organisation is proud to offer a range of benefits to staff including flexible and hybrid working patterns, and the provision of workplace wellbeing support and activities.

You may also have experience in areas such as Family, Family Support, Community Support, Community Engagement, Family Worker, Family Support Worker, Community Support Worker, Community Engagement Worker, Outreach Worker, Family Support Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: Southampton
Contract type: Permanent
Hours per week: 22.5 hours pw, between Mon-Friday, office based with potential for home working
Salary: £25,152 to £30,143 FTE depending on experience
Reporting to: Head of Finance

Would you like to be part of an innovative, friendly and dynamic team committed to making a difference by supporting people affected by domestic and sexual abuse? Yellow Door is seeking a motivated Finance Officer who shares our values and our vision for a world where adults, families, young people and children can live without experiencing domestic and sexual abuse and the resulting devastating impacts.

With an amazing team of around 100 employees and volunteers, Yellow Door is an amazing charity that changes lives for the better by working together to prevent and respond to domestic abuse. We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4,500 service users to provide crucial support, advice and information.

Our Finance Officer role is a vital part of our valued team. The finance function is integral to the effective operation of the organisation. Managed well it enables us to assess our financial stability and understand our capacity for growth and long-term success.

Key Responsibilities for the role:

- Managing accounts receivable/payable
- Reconcile bank accounts regularly including a final month end reconciliation for monthly reporting
- Process monthly payroll, manage NEST and HMRC
- Monthly reconciliations for all balance sheet accounts
- Answer queries from other departments about financial information
- Assist in the production of monthly management accounts, annual budget and statutory reporting
- Monitor the finance mailbox

This role involves regulated activity. To be considered, candidates must meet all eligibility, application, and qualification requirements as stipulated by the regulatory authority. Additionally, applicants are required to complete an enhanced Disclosure and Barring Service (DBS) check in accordance with Safer Recruitment practices.

If you think you might be the right fit but would like to know more, we’d love to hear from you.

Apply now to view the full role description!

Closing date: 31-07-2024

REF-215 236

HR Business Partner 

(a charity committed to community transformation)

Permanent, part-time post, 20 hours per week (0.5FTE), inclusive of breaks

Salary:  £21,850 per annum (if based in London add an additional £1,612 p.a.) for a 0.5FTE role

Hybrid: Some travel around the UK will also be required.

Are you a Human Resources practitioner looking for your next challenge, and passionate about building community and creating social change? We are looking for an HR Business Partner who can help develop our people and teams, supporting a positive culture built on our relationships, vision, and ethos.  

Oasis exists to create healthy thriving communities and reduce exclusion, through a holistic approach to community development and social innovation. Our work is centred in local communities where we provide education; youth, children and families work; and community services. We are also working in reducing homelessness, the prevention of human trafficking, and the creation of the UK’s first secure school, Oasis Restore.

Oasis’ work and mission has grown rapidly in the last decade. We are looking to recruit a HR Business Partner to help us move into our next phase of growth and build the capacity of our Oasis Operations Team. 

This is a new and integral position in our charity, so you will need solid employee relation experience and employment law knowledge, to advise managers confidently. Working as part of the established Operations Team, you will also input into finance and budgets, recruitment at senior levels, and developing our policies in line with our ethos and 9 Habits. It’s a bit of everything, which is what makes this role exciting and a great opportunity for someone who is eager to get hands-on experience in working on the People Strategy of a national charity. As part of the wider Oasis family you will be well supported; being able to work collaboratively with different teams and functions, as well as managing your own workload, is essential.

While we envisage the ideal candidate would have a relevant HR qualification, we recognise that as a people professional, a candidate may bring extensive experience, creativity, and wisdom in this field, instead. We are looking for applicants who demonstrate that they align with the Oasis ethos and values. So, if you are interested in this role but aren’t sure, please do contact us for a confidential discussion. We would love to hear from you!

For your expertise and commitment, Oasis can offer:

· A truly supportive network and family of staff in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% Employer contributions.

· 25 days annual leave (plus Bank Holiday), rising to 33 days over time (pro rata for part-time)

· A Cycle to Work scheme and eligibility to join a cashplan healthcare scheme.

· The opportunity to be part of a movement making positive change in communities.

For further information or to apply, please go to the Oasis UK charity website.

Completed applications should be returned by 9am Friday 2nd August 2024.

Final interviews will take place in London on Wednesday 14th August 2024. Please submit your CV and covering letter at your earliest convenience. In your covering letter, please answer the following three questions:

1. With all the HR opportunities available, what inspires you about this role and what is your motivation for applying with Oasis in particular? 

2. Please give examples that demonstrate you have the personal qualities, experience, and skills required for this role. Please highlight your experience in previous HR roles, and detail examples of where you have been successful in making an impact in terms of developing people and advising management. You may not have equal experience in all areas (of a wide-ranging brief) so please highlight what you consider to be the areas of strength or particular experience that you’ve gained to date.

3. After researching the Oasis ethos and 9 Habits, do any of these stand out to you? How might you incorporate them in your daily work and practice?

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. The successful candidate will need to show proof of right to work in the UK.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Kingston Charitable Foundation (Kingston CF) is growing - in 3 years we’ve doubled our staff team thanks to a grant from the City Bridge Foundation and to date we’ve awarded over 130 grants to local charities, and community groups, who share our vision to build stronger communities where everyone’s needs are met.  We are a Place Based Giving scheme that is part of the London Funders movement.

We have also developed and delivered new participatory grant making programmes for the benefit of local individuals and families.

Now we’re looking for a confident, creative, and proactive Development Manager to join our small but dynamic Kingston CF family and develop and manage our fundraising development programme for both corporate and individual giving.  This role is the perfect fit for someone with entrepreneurial flair looking to make a real difference - both by helping to raise money for the Foundation’s vital work, and by ensuring our supporters feel valued and supported.

You’ll have innovative ideas to help us to secure new partnerships and nurture new and existing relationships to mobilise local giving. As an experienced fundraiser with a proven track record of securing major gifts or corporate partnerships at the four figure level, you’ll have a can-do attitude and a capability for developing strong networks and contacts.

You will be outcome orientated and a motivated self-starter with excellent communication skills too.

Experience

• At least three years of proven successful experience in major gifts or corporate partnerships fundraising of four figures or more.
• Proven ability to manage and develop diverse relationships.
• Excellent written and oral English language communication skills.
• Experience in writing and delivering persuasive copy for supporters.
• Thorough understanding of data protection and, specifically, UK GDPR requirements pertaining to fundraising and sponsorship work.
• Full understanding of fundraising guidelines the code of fundraising practice.
• Experience of using Salesforce or a similar CRM.

Essential skills

• Have excellent IT skills, including Office 365 / Excel.
• Have good communication and presentation skills.
• Proven ability to work on own initiative and as part of a team.
• Excellent organisational skills.

Kingston CF have no formal offices, this role is primarily home-based, with meetings in Kingston upon Thames and co-working days. 

About Kingston Charitable Foundation

Kingston CF launched as an independent charity in January 2021, following eight successful years as local community fundraising project, Love Kingston. We are a small, dedicated team with over 30 years' third sector experience between us, and we work closely with our very supportive Board of Trustees.

Our mission is to:

• Identify where social needs exist in our area through commissioning, publishing, and utilising the best research available

• Provide funds to local support groups that have the expertise to alleviate need, enrich people’s lives and improve their life chances

• Inspire and engage with local donors to help build sustainable long-term funds to support our vision

• Build sustainable funds to increase the level of immediate and long-term resources available to organisations with charitable purposes across the borough of Kingston upon Thames

By awarding grants, Kingston CF enables community groups and small charities to continue to deliver much needed services and support across the borough. Our staff costs are entirely grant funded from other organisations, so that of every £1 raised through fundraising, 90p goes directly to these good causes supporting local people in our shared community.

There has never been a better time to join our ambitious team; Kingston CF is currently Charity of the Year for Kingston Chamber of Commerce, and we are undertaking Peer Research this summer, into ‘What Kingston Thinks’ with Rocket Science to inform and support the shaping of our strategy for the next 3 years.

To apply, please complete a covering letter to submit with your CV and our monitoring form

This is an exciting opportunity for an influential and dynamic Legacy Manager to come onboard and lead a small but high performing team generating significant fundraising revenue (circa £4 million per year) from legacies and in-mem giving. You must be able to demonstrate a high level of knowledge of legacy case management and be able to deal with a wide range of stakeholders. You will also oversee the planning and delivery of an effective marketing and communications schedule that supports the acquisition of new pledgers to support the long-term development of our legacy pipeline.

We are looking for someone who shares our values and wants to work as part of a close team, sharing ideas. We provide excellent training and benefits.

We are a charity providing loving, compassionate care to veterans and their partners living with disability or dementia. We put residents’ needs first and provide award-winning care and support.

Purpose

1.To raise annual income targets through the management, development and administration of legacies and In Mem giving with a focus on delivering effective strategies that maximise all potential income

2.To lead a highly effective legacy management service working with stakeholders, both internal and external, at a variety of levels

3.To oversee the planning and delivery of an effective marketing and communications schedule that supports the acquisition of new pledgers to support the long-term development of our legacy pipeline

4.To provide excellent levels of supporter care to legacy pledgers and in memory donors, demonstrating the importance and impact of their gifts.

More information in candidate pack.

A little bit about the role 

Location: Flexible, with regular travel required during the autumn recruitment season (September-December)

We seek a proactive individual with strong interpersonal skills to join our Recruitment Team for this 12 month fixed-term contract. The ideal candidate must excel in managing recruitment strategies, building relationships, and analysing data. Enhance our social work program by attracting diverse talent and supporting applicants throughout their journey with dedication and innovation.

The Recruitment team is responsible for sourcing, selecting and hiring for 500 places on Approach Social Work in local authorities across England and we expect c. 10000 applications this year to meet target.

As an attraction officer within the recruitment team, you will be responsible for delivering a targeted recruitment campaign to engage university students, graduates and career changers with Approach Social Work.

Some key responsibilities include:

• Attracting individuals who have the potential to be excellent social workers to the Frontline programme and developing recruitment strategies
• Supporting the selection of applicants and candidate journey
• Working with internal systems, evaluating data and constructing detailed plans

A little bit about you 

The successful candidate will be someone who enjoys managing a varied workload, and delivering outcomes in a target-driven team. Experience in recruitment, marketing or advertising is desirable, but passion for these areas is essential. Recruitment Officers design and implement a tailored recruitment strategy for their own areas of work, so the role would suit someone who thrives on autonomous, results-driven work.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Reports to: CEO

Purpose of role:  Giving grants with and for donors and funders, to charitable and voluntary groups, to make positive impact on local communities and needs.

Salary: £28,840 pro rata for a 30-hour week. 8% pension contribution after one year’s service, flexible working available; generous holiday allowance.

About Us

We set up and manage inexpensive grant-giving funds for families, individuals, companies, national funders and the public sector, and we revitalise historic grant-giving trusts that have become dormant or onerous. We specialise in giving grants to vital local charitable groups that help keep our area thriving. We have given over £1m in grants every year for the last few years.

Overview of the Role

The Grants Officer will work the one other Grants Officershare the workload of managing the grant-giving of donors and funders to achieve their giving aims, and help support local charitable groups meet the needs of the communities they serve.  We currently manage around 50 grant-giving funds, most named and directed by different families, individuals, companies, and public sector bodies e.g. the NHS. We have well-established grant giving processes. We plan to keep increasing our impact on and support of local communities.

We have mandatory Monday team meetings in person, and then work at home or our small offices as preferred, with external meetings as required. You’ll have access to the national network of Community Foundations

We are a place-based funder.  A consistent presence in Leicester, Leicestershire and Rutland, and access to personal transport, are important.

 

Key Responsibilities and Tasks

1)  Grant Giving Processes

 

1. Help manage our Making Local Life Better Fund, which combines a number of donor funds who wish to give responsively, and which is open to groups to apply for any (charitable) support, at least three times a year.

1. Help manage intermittent standalone funds of over £50k, within agreed timescales, for donors and funders who wish to make a specific impact.

c. Most donor funds work in one or other of these two ways, but there are some who work differently to make their grants, and you will help manage these

This work includes some or all of the following:

i. Direct contact with some donors and/or funders

ii. writing fund criteria based on donor/funder aims in ways that applicants can easily understand

iii. promoting funds on the website, networks, funding fairs, etc

iv. offering basic support where groups need help with applying

v. reading and assessing grant applications thoroughly, against the criteria of the fund, for governance and legal requirements, viability impact etc, asking questions if necessary

vi. writing brief accurate summaries of applications that donors and funders understand, and that can also be used in reports.

vii. setting up and supporting decision-making panels in person or online

viii. ensuring grant offers/agreements/payments are made

ix. arranging interim visits to groups if needed

x. in some cases, setting up and managing formal monitoring

xi. creating reports as required for Board and other audiences

xii. some line management in terms of briefing and supporting freelance or administrative staff who help our grant giving

2) Strategic and Stakeholder Work; Local Intelligence

 

a. Maintain and develop our knowledge of and reach to local charitable groups, via visits, workshops, briefings and other methods

b. Ongoing streamlining of systems, balancing safeguarding (of money and people) and maximising impact

c. Develop our Advisory Group, and pool of assessors and panellists

d. Develop/maintain relationships with external stakeholders e.g. councils, external working groups, infrastructure groups, other funders, 360 Giving, the Community Foundation network

e. Start to contribute to our local needs analysis, and impact measurement, for understanding of how our grants create change for the better

 

3)  Administration and Teamwork

 

1. Manage our grant giving and your own administrative needs by maximising our CRM system (a version of Salesforce), and Microsoft Office tools

2. Work with the constraints and opportunities of a small charity 

3. Help maintain the Community Foundation’s good reputation, offering equitable access and timely communications

Skills and Background Needed

1) Considerable experience of grant-giving (particularly between £1000 and £10,00000) in the local charitable and voluntary sector, or related sector

2) Strong organisational and administration skills: you will use Microsoft Office applications and our bespoke Salesforce database daily

3) Excellent “people” skills; you need to be very organised, but this is not a purely an administrative role; communication and teamwork are needed to work with all staff in the small team, as well as with donors, funders, trustees, and other stakeholders

4) A strong understanding of inclusion, equity and diversity, and the ability to work effectively with people from a range of backgrounds, proactively seeking to include eligible groups from all areas in the city and county

5) Skills in writing and summarising information

6) Ability to manage workloads constructively

7) Ability to research relevant information and keep up with key developments

8) Ability to learn internal and external policies and processes, in line with GDPR, Charity Law, and our own rigorous Quality Accreditation process

9) A positive flexible approach to a challenging sector and wider environment;  ability to “stand back” and review periodically for the best outcomes

Please send a CV of your career and experience that clearly shows us how you have the skills we need; together with a covering letter or email of 500-800 words summarising how you meet the Skills and Background Needed.  IF YOU DON’T SEND US A COVERING LETTER, WE WILL NOT BE ABLE TO REVIEW YOUR CV.

About ADI

ADI is the worldwide federation of Alzheimer associations which support people with dementia and their families. ADI was founded in 1984 and registered as a non-profit organisation in the USA. Based in London, ADI has been in official relations with the World Health Organization since 1996.

ADI’s vision is risk reduction, timely diagnosis, care and inclusion today, and cure tomorrow. ADI works by empowering Alzheimer associations to promote and offer care and support for people with dementia and their family carers, while working globally to focus attention on dementia and campaign for policy change from governments. ADI produces global socioeconomic information on dementia and publishes the World Alzheimer Report as well as a host of other publications.

ADI holds official status with the World Health Organization and routinely works with the OCED, UN, G7, G20 and other multilateral and regional bodies, plus directly with government ministries and key stakeholders

Each of our members is a non-profit Alzheimer association supporting people with dementia and their care partners. We can only achieve our aims if we work closely together with our members and other non–governmental organisations.

Our values

• Respect: treating all people affected by dementia with respect and ensuring their rights are protected.
• Integrity: transparency in our relationships with each other and our external stakeholders.
• Inclusiveness: reaching out and enabling all stakeholders to be represented and heard equally without prejudice or discrimination while celebrating and leveraging our diversity.
• Accountability: being transparent and accountable, as well as fiscally responsible and effectively governed, with a commitment to excellence in all our work.
• Cooperation: developing mutually beneficial working relationships and partnerships.

Job description

This position is full-time, permanent, and based in the ADI office in London. Some international travel for several days at a time will be required. Remote or international applicants may be considered for this role depending on circumstances.

Salary £26,000-£29,000 p.a. (London based)

ADI offers flexible working, an 8% employer contribution to a contributory pension scheme, employer-sponsored pension guidance, and a cycle to work scheme.

Main purpose of the role

• Policy: Assisting and strengthening ADI’s policy & advocacy work, supporting campaigns and engagement with multilateral bodies, including the World Health Organization and United Nations, and supporting member associations in national level advocacy work with government and key stakeholders
• Communications: Supporting the delivery of ADI’s communications, particularly where this intersects with policy.
• Advocacy: Supporting ADI’s campaigning and advocacy work, including the annual World Alzheimer’s Month campaign, as well as other ad-hoc initiatives.

Key tasks

• Work with the Policy & Communications Manager to deliver ADI’s policy and advocacy output at multilateral, regional and national level 
• Support policy strategy including the writing of briefing and position papers, official statements at World Health Organization, United Nations etc. Liaison with key organisations (World Health Organization, United Nations etc.) including setting up of meetings, agendas, report notes and managing action points.
• Preparation of presentation slides and speeches, predominantly for CEO, Deputy CEO and key Board members.
• Help build and maintain relationships with external stakeholders relevant to ADI’s policy portfolio, deputising for the Policy & Communications Manager, Deputy CEO or CEO in meetings where relevant.
• Assist ADI’s communication with national Governments, multilateral bodies and civil society partners including the drafting of official letters and meeting preparation.
• Assist in the development or press releases and other media engagement opportunities, working with the Policy & Communications Manager and ADI’s media agencies.
• Monitor and report on ADI’s coverage in the media.
• Work with ADI’s Digital Lead to translate and align ADI’s policy and advocacy work to its communication portfolio, through the development of blogs, emails, news items, social media posts or other relevant communication medium.  
• Support policy event participation and policy event logistics, including the managing and briefing of speakers, participants and volunteers. Plus representing and presenting on ADI’s behalf.
• Support ADI’s campaigns, including ADI’s annual World Alzheimer’s Month campaign. Generate content to support ADI’s publications portfolio as required.
• Any other reasonable task commensurate with this post as required by the Policy & Communications Manager, Deputy CEO or CEO.

Person specification

Skills knowledge and experience

Essential:

• Experience in policy and advocacy, including helping develop evidence-based policy positions and recommendations.
• Experience in preparing for and supporting stakeholder meetings. Fluency in English with an ability to analyse and write clearly and concisely about complex issues and to varying audiences.
• Strong project management skills, and an organised approach to work, with a high level of accuracy and attention to detail.
• Experience in communications, including the development of content for diverse audiences on social media, webpages and blogs, newsletters and other forms of dissemination. Experience working with the media.
• Good working knowledge of Microsoft Windows, Outlook, Word, Excel and PowerPoint, ideally with proven experience of developing quality presentations for diverse audiences.
• Experience of building constructive relationships with stakeholders across multiple organisations.
• Ability to communicate clearly, sensitively, and persuasively.
• Ability to work on own initiative without supervision, manage a diverse workload, prioritise tasks and work under pressure to meet tight deadlines.
• Ability to work well within a team.
• Ability and willingness to travel independently for several days at a time including internationally.
• Empathy with ADI’s aims and values.

Desirable:

• Experience working internationally with multilateral bodies
• A second major world language.
• Experience of working with elderly or other community organisations
• Experience of working for a charity or NGO

Salary: £34,500 - £38,324 per annum

Hours/Contract: Permanent - 35 hours per week

Based: Home Based (with option to work from Bocam Park office)

Closing date: 10th July 2024

Interview date: 15th & 16th July 2024

We are dedicated to assisting individuals and families affected by terminal illness and bereavement across the UK. As a Peer Support Service Team Leader, you will play a key part in making a real difference to those in need throughout the UK.

Marie Curie Benefits Package:

• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with childcare cost (T & C's apply)
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance - for all employees
• Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you?

• Annual leave allowance:
  • England and Wales = 25 days plus 8 public holidays (pro rata)
  • Northern Ireland = 25 days plus 11 public holidays (pro rata)
  • Scotland = 25 days plus 10 public holidays (pro rata)
• Competitive Policy for parental/sick leave
• Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes
• Flexible Working
• Free DBS/PVG/Access NI

What we are looking for:

• A confident leader with line management experience of both staff and ideally volunteers.
• Excellent communication and interpersonal skills as well the ability to influence, enthuse and work collaboratively with colleagues.
• Managing emotional support services can be challenging at times, you will need resilience to deal with difficult situations in a busy virtual environment,
• Someone with an eye for detail and a passion for continuous improvement opportunities.
• Whilst this role predominantly involves day to day operations, you will be an ambassador for our department and services, so experience with media and PR interviews would be beneficial.
• Ideally you will come from a charity, health or social care background or have demonstrable customer service management experience from a similar industry (such as a contact centre).

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

Joining our Information & Support Team at an exciting time of growth in this new role, you'll provide crucial operational management for Marie Curie's Peer Support Services - our telephone companion and bereavement services. You'll line manage our Volunteer Co-ordinators and Peer Support staff ensuring the high quality provision of emotional support offered by over 150 volunteers, and be responsible for the development and expansion of these services, at a time when we know that more and more people need our support.

Whilst this is a busy role, responsible for the delivery of two growing services, the fulfilment that comes from seeing the positive impact on someone's life that we have supported, makes this role incredibly rewarding.

In this role, you will:

• Manage the day-to-day operations of Marie Curie's Peer Support Services to provide volunteer-delivered emotional support by phone to people living with a terminal illness, carers, family and friends as well as those who are bereaved from terminal illness.
• Line-manage a team of Volunteer Co-ordinators and Peer Support Officers ensure a high-quality service is provided to all service users and volunteers are recruited, trained and managed at the highest standard.
• Be responsible for service key performance indicators (KPIs), governance, leading on design and delivery of training to volunteers, and proactively managing the quality of our services.
• Alongside the Team Leader of our Support Line, act as a safeguarding lead, ensuring that all policies and procedures are followed and staff and volunteers receive the support that they need to deal with difficult situations.
• Support the growth plan for the services by proactively identifying opportunities to develop the services, working in partnership with other teams, and being an ambassador for the services within Marie Curie, and externally as required.

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via our recruitment team.

This role will be subject to receiving a Basic criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

We are looking to appoint our very first Community Engagement Officer who will develop local networks, reach out to people and collate their experiences. You will value inclusion and be able to engage people who may have poorer health consequences because of their care experiences, and the quality of or their access to maternity and other related services.This post is aimed at meeting the needs of mothers, parents and families by asking questions and sharing their insights. You will deliver a workplan in a small team with the Project Officer and MNVP Lead, helping to represent users so that their voices influence the planning, design and safety of public services. This role includes communication with and facilitation of activity with volunteers and members. This work is offered at 20 hours a week, with some room for flexibility after interview. 

Are you an experienced complaint resolution expert? Want to be part of a dynamic call centre team?

Are you ready for a job where you can truly make a difference? If so, we invite you to join our Customer Experience team as a Complaints Resolution Officer!

About the Role:

At British Heart Foundation, we’re dedicated to providing exceptional customer service and resolving issues with a positive, solution-focused approach. We’re currently seeking a Customer Resolution Officer to join our dynamic call centre team.

Key Responsibilities:

• Managing Incoming Customer Complaints: You will be the main point of contact for customers wanting to voice a complaint, which can cover a wide variety of topics including, risk, safeguarding and compliance.  You’ll ensure their concerns are addressed with empathy, efficiency, and expertise.
• Assessing Customer Needs: You will evaluate each complaint to understand the underlying issues and determine appropriate courses of action. Additionally, you’ll assess the need for input from other teams, including Safeguarding, by identifying patterns, root causes, and potential solutions.
• Providing Accurate Information: Utilising our established procedures, you will provide accurate and comprehensive information to customers. This may involve explaining company policies, addressing specific service issues, and clarifying next steps.
• Effective Communication: You will communicate professionally and courteously with customers via phone, email, and live chat. Active listening skills are essential to fully understand customer concerns.
• Working at Pace: Adhere to company protocols for handling complaints, escalation processes, and resolution timelines, delivering results on time and within Service Level Agreements (SLAs) as set out in the Complaints Policy.
• Customer Service: Strive to exceed customer expectations by providing exceptional service. Whether it’s offering suggesting solution or ensuring timely follow-up, your commitment to customer satisfaction is second to none.

Working arrangements

This is a blended role, where your work will be dual located between your home and our Birmingham office. At the moment the team typically go into the office once a week on a Wednesday. 

The role working hours are Monday - Friday 9:00 - 17:00. 

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

We are aiming for start date someone in this role ASAP. 

About You:

To excel in this role, you will have: 

• Experience in a Call Centre and Complaints: You have experience in a call centre, dealing with customer complaints including conflict resolution, reporting, communication. Prior experience in a regulated environment would be advantageous.
• Communication Skills: You have exceptional verbal and written communication skills, demonstrating clarity, empathy, and active listening.
• Exceptional Problem-Solving Skills: You can analyse complaints, identify patterns, propose solutions, and collaborate with other teams.
• Empathy, Patience, and Resilience: You can handle challenging customers and situations calmly and professionally. 
• Technical Proficiency and Familiarity with CRM: You are proficient in using various technology systems, including CRM software.
• Excellent Organisational and Time Management Skills: You can manage multiple inquiries, prioritise tasks, stay organised, and exceed KPIs & SLAs.
• Attention to Detail: You accurately document inquiries and information.
• Positive Attitude:You have a can-do attitude. You collaborate with colleagues and customers while contributing to a supportive environment.
• Adaptability: You are willing to learn and adapt to evolving challenges.

About the team
 
Welcome to our newly reformed Customer Complaints Team at BHF! We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment. Join a culture not just focused on resolving complaints, but empowering each customers help us transform the lives of people living with heart and circulatory diseases.

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee net

What's in It for You?

Our perks include:

• 30 days annual leave plus bank holidays
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We're CIPD-recognised for our Live Well. Work Well programme, and we're on a mission to make heart health a priority, starting with you. From home to the office, we're here to inspire and guide your journey to a healthier, happier life.

Maternity Cover Opportunity: Level 1 Youth Worker

Are you enthusiastic and passionate about making a difference in the lives of young people? Do you believe in empowering youth to shape their own services? If so, we have the perfect opportunity for you!

Benefits – Company Pension, free parking, reduced access to the Gym, C2W

We are seeking an experienced Level 1 Youth Worker to join our team. This role is ideal for someone with hands-on experience working with young people, primarily aged 11-19, up to 25 with disabilities, and from diverse backgrounds.

Key Responsibilities:

· Lead and deliver activities and events to support and engage young people.

· Understand and address the needs and challenges faced by youth.

· Positively engage with young people to improve behaviour, skills, and confidence.

· Plan and deliver sessions to a diverse group of young people.

· Ensure adherence to safeguarding practices and procedures.

Why Join Us?

· Make a real impact on the lives of young people.

· Work in a dynamic and supportive environment.

· Opportunity for further career development.

A Little Bit About Us!

Youth Moves is a youth work charity deeply committed to the transformative power of youth work relationships. We collaborate with young people, families, schools, and communities across South Bristol, focusing on those who need our help the most, particularly in the UK's most deprived areas. We empower young people to take responsibility for their actions, make positive choices, and achieve self-sufficiency.

We offer a range of services, including:

· Youth Club Provision

· One-to-One Mentoring

· Youth Participation Programmes

· Targeted Outreach and Group Work

· Positive Activities

· Social Action and Volunteering Opportunities

Our mission is to support young people in making a successful transition to adulthood by providing high-quality programs that foster long-term, positive changes in their lives.

We are dedicated to equality of opportunity for all staff. Applications are encouraged from individuals of all backgrounds.

Successful candidates will undergo an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.

If you are committed to youth work and want to be part of a team that values the voice of young people, apply now and be a part of something meaningful.

Apply Now and Join Us in Making a Difference!