External Affairs Manager Jobs

London and remote, £32,000-£35,000, 0.8-1.0 FTE, permanent

Are you passionate about driving impactful medical research? We are looking for an enthusiastic Research Impact Officer who will assist in the monitoring and evaluation of the Medical Research Foundation’s research to ensure our funded projects make a real-world difference.

This is an exciting time to join us as we have recently launched our new five-year strategy. Reporting to our Senior Research Impact Manager, you will play a crucial role in helping us to achieve our mission to drive the life-changing advances of tomorrow by laying the foundations for ground-breaking new discoveries today. We know that many health conditions are overlooked and underfunded, that new health threats will continue to arise, and that there will always be a need for high-quality, high impact medical research.

Your main responsibilities will be:

• Coordinate the monitoring of the research portfolio by providing day-to day administration and processing annual and end-of-grant reports.
• Support the ongoing evaluation projects, and other data collection points such are interviews with grant holders.
• Assist with the on-going development of grant monitoring tools
• Contribute to reports on impact reporting for our Board of Trustees and wider external audiences.
• Work closely with the Communications team to produce a regular research/researcher case studies.
• Work with the Fundraising team to contribute to materials to tell the stories of the impact of our research to help to raise funds for new research.

You are a motivated and enthusiastic colleague who will help us monitor a diverse research portfolio. You have excellent analytical and communication skills, you are well organised and have the ability to prioritise and work on various projects concurrently. You will use your scientific knowledge to understand the science behind the projects and will develop a detailed understanding of the outputs and impact arising from the research we fund to help communicate their impact. We would like to hear from you if you can:

• Demonstrate experience working or volunteering in a science-related environment
• Analyse complex datasets to extract meaningful insights and visualise data
• Understand complex scientific information presented in reports or publications and explain in a simple way
• Demonstrate an interest in scientific affairs or medical research.

See attached job description for further details.

Our offer

We will offer a salary of £32,000-£35,000 dependent on experience for a full-time 36-hour week and double-matched pension contributions up to 10% max employer contribution.  We would like a full-time employee but are happy to consider a part-time contract (min 0.8 FTE).  We offer 30 days of annual leave plus bank holidays (pro rata) per year, excellent financial, health and social benefits and an opportunity to join a dedicated team making a difference to human health.  We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week with the option to work remotely for the remainder.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website. 

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The CRM Marketing Officer is a new role within Anna Freud, supported by significant investment in the CRM systems and marketing resource. The post-holder will contribute to and build the organisation’s CRM strategy and marketing capabilities, laying the foundations for increased engagement with our audiences. They will also manage day-to-day CRM marketing activity, having autonomy to drive CRM campaigns, testing and customer-centric lifecycle communications.

The role will report into the CRM Marketing Manager and will be part of the wider Brand and Marketing team. The ideal candidate will demonstrate initiative, proactivity and curiosity to successfully deliver CRM marketing plans. They will collaborate with colleagues to increase the value of our database and advance this important area of work.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent

Closing date for applications

Midday (12pm), Monday 25 November 2024.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Friday 29 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held between Wednesday 4 and Friday 6 December 2024.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

At Ambitious about Autism, we are looking for a Head of Participation to join our team on a 9 month MAT cover.

Please note, we will be looking for the start date of this role to be from February 2025.

You will support with developing the strategic plan for our Participation programme, ensuring alignment with our wider National Services strategy. You'll develop project plans with clear outputs, outcomes and budgets to make the case for new programme development, whilst adhering to the highest values of co-production and participation, ensuring that the voices of autistic children and young people are heard in the development of services, practice and policy.

You'll oversee the ‘Autistic and OK' project and lead the team to ensure the project meets the overall objectives. You'll also oversee management of the Ambitious Youth Network to ensure the growth of the network, as well as overseeing the Post-Diagnostic Support project to completion and design and implement the next phase of diagnostic support activity.

We are looking for someone who has:

• Recognised youth work or social work qualification or related training or equivalent experience.
• Experience of facilitating the involvement and participation of young people in a range of activities, including online and using social media.
• Understanding of autism and/or learning disabilities and the support needs young people may present with.
• Proven ability to develop and manage multiple projects within agreed timescales and budgets.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

The award-winning ISM is the dynamic, change making professional body representing musicians. With a current membership of over 11,000, the ISM is known for its legal support to its members covering a range of issues from intellectual property and employment disputes to contracts. We are also known for our campaigning work on issues from equality to Brexit and AI which can cross over into legal services.

The ISM is now looking for a Head of Legal Services to manage a critical part of how we support our members: namely our legal services. You will be managing our brilliant in-house team of lawyers as well as our external associated suppliers. We do not handle litigation as any disputes which proceed to this stage are handled by our legal insurance providers. You will also advise the ISM on business-related legal issues, ensure policies and procedures are kept up to date and work closely with the External Affairs team particularly on areas which have a legal element such as AI.

The provision of legal advice to our members is a core part of what the ISM offers and it is vital that we deliver gold standard legal services, responding to the needs of our professional musician membership. You will be an excellent but practical lawyer able to manage a great team as well as suppliers and contractors. You will be proactive with strong problem-solving skills, great drafting and oral skills, keen attention to detail and good emotional intelligence.

You will be joining a professional staff team who are based in Bayswater, London. The role is four days per week of which at least two will be in the office.

For a full job description for this role please visit the ISM website.

To apply please send a CV and covering letter saying why you are right the person for the job.

Closing date is Wednesday 11th December at 9.30am. Interviews will take place face- to-face and applications generated by AI will not be considered.

The Epilepsy Research Institute is looking to appoint a Digital Marketing Officer. This is a unique opportunity to be part of our team and play a leading role in driving engagement and growth across our digital channels.

With experience of SEO and Google Analytics, you will play an important role in the Institute’s development, leading on analytics and insights to support engagement and development of our audiences. Working across email communications, online communities, digital advertising and social media, the ability to creatively raise the profile of our work, while maintaining brand integrity and consistency, will be key. This is a busy role, working as part of the External Affairs team and supporting colleagues across the Institute.

Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions.  If this is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you.

Application is by way of a CV and covering letter which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.

Please see attached the full job description and person specification.

Closing date: Wednesday 27 November 2024.

Are you ready to drive impactful fundraising partnerships that make a real difference?

We're looking for an experienced Senior Corporate Development Executive to join our Income Generation team, working from Northampton or London. In this role, you'll identify and secure, wherever possible high-value, long-term corporate partnerships that deliver mutual benefits for both our partners and the Motor Neurone Disease (MND) Association.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

With a focus on growth, you'll play a key role in shaping the strategy for corporate partnerships and supporting our team's ambitious goals.

• Collaborate to develop and drive our high-value partnership strategy.
• Lead the management and growth of a robust pipeline of potential partnerships.
• Build strong, collaborative relationships with key stakeholders across the Association.
• Provide expert support and guidance to the Corporate Partnerships Development Officer.
• Maintain up-to-date knowledge of sector trends, best practices, and regulatory requirements.
• Travel across the UK for meetings and events, presenting proposals to prospective partners.
• Offer guidance and support to colleagues and volunteers, contributing to the development of successful partnerships.
• Record and report on key financial and performance indicators (KPIs) to track partnership growth.
• Support the wider Corporate Partnership and Philanthropy teams as required.

About You:

You'll be someone who thrives on building meaningful partnerships and achieving ambitious goals.

• Proven experience in a senior corporate partnerships or similar role in the public or commercial sectors.
• A successful track record in securing high-value partnerships, consistently surpassing financial and KPI targets.
• A growth-minded individual with a results-driven approach.
• Strong collaborator who supports team-wide growth opportunities.
• Resourceful and proactive in identifying and maximising partnership opportunities.
• Excellent communicator with strong writing and presentation skills, able to engage at all levels.
• Proficient in IT, with experience in Raisers Edge or Microsoft Dynamics CRM preferred.
• Full UK driving licence for travel across the country.

Join us in this rewarding role where you'll have the chance to make a lasting impact through meaningful corporate partnerships.

The full job description is available in the candidate pack.

Salary: £41,000 per annum

Hours: 37 hours per week

Location: Northampton office

Contract: Permanent

Hybrid Working and Flexibility: This role offers hybrid working. There is no minimum weekly expectation to attend the office, however this role requires flexibility to attend the office in line with team and business needs.

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Significant experience in a senior corporate partnership new business function, or relevant, equivalent experience in the public or commercial sectors
• Track record delivering high value partnerships or projects, exceeding financial and KPI targets, identifying and delivering growth opportunities.
• Excellent communicator with the ability to effectively communicate at all levels, and to write and present in a clear and inspiring way.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Supporter Care Officer 

(England South)

£25,859 per annum (pro rata for part time hours)

 (Ref: SUS4343)

Full Time 37.5 hours per week – happy to talk flexible working

Contract: Fixed term until 30 June 2025

Base: Flexibility of hybrid working, with two days a week working from the Bristol hub.

About the role

It is an exciting time to join the charity as we make significant investments in the fundraising team to focus on promoting Liveable Towns and Cities and develop Paths for Everyone. Supporters and donors are at the heart of Sustrans work, helping us to achieve our overall mission of making walking and wheeling accessible for everyone.  In this role you will act as the primary contact point for donors and the general public, playing a key part in helping us to deliver a great customer experience.

You will be responsible for interactions and enquiries using a variety of methods (phone, email, letter, and digital channels) along with providing excellent customer service including taking and approving orders over the phone. 

We offer true hybrid working, with a mix of home working and the opportunity to work from our hub in Bristol, with flexible hours offered to suit individual circumstances.

About you

You should be a clear communicator and have experience in handling enquiries and complaints via phone, e-mail, and digital channels.

This is a customer centric role so you should have demonstrable experience in delivering high quality customer/supporter care.

With the ability to work and plan independently, you will also be comfortable working collaboratively and effectively across multiple teams.

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 02 December 2024. 
• Interviews will take place in via MS Teams during the 11th or 12th December 2024

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

Age UK is currently recruiting for an exciting new position within the charity, Head of Advice & Support Services on a 12 month fixed-term basis. This role is responsible for the delivery of our National Advice Line and Connect & Support Services. These vital services support our new strategic ambition of tackling poverty and reducing inequalities in older people through the successful delivery of information, advice and accessibility of benefits older people are entitled to.

The successful incumbent will oversee 70+ FTE colleagues, who respond to over 200,000 enquiries per year from older people and their families and carers across the nation, and will manage a £2+ million budget annually. If you have been in a strategic leadership position overseeing a Helpline, Advice or Information service, please review the job description below for a more exhaustive list of responsibilities and apply.

This role can be based at our offices in Blackpool, Devon (Ashburton) or London with hybrid working arrangements where colleagues split time between the office and home working. Travel and overnight stays will be required to regularly attend other offices and our local Age UK network partners who are based across the nation. This will be approximately 4-6 times per month.

Age UK internal grade (4N / 4L).

Must haves:

* Leadership experience at a senior level (senior manager / head of department equivalent).
* Extensive understanding of and significant experience managing large-scale information, advice and helpline services (large team and/or large geographical area; answering 20,000+ enquiries per year), which included supporting individuals with at least one of welfare benefits, housing, or health and social care issues.
* Significant experience managing large budgets (£1m+ per year), contract/grant management (£100k+), and contract & budget reporting.
* Experience delivering services in compliance with an externally audited or assessed quality standard (e.g. Advice Quality Standard).
* Expert knowledge and understanding of safeguarding, and the processes and procedures that support the delivery of safe services at scale. Experience of taking decisions that balance service user confidentiality with risk of serious harm.
* Knowledge and experience of measuring, evaluating, and demonstrating impact.
* A proven track record of motivational leadership, creating a positive team culture, and providing opportunities for colleagues personal and professional development (both immediate line reports and throughout wider teams).
* Excellent communication skills and experience of working collaboratively in a fast paced, complex environment - building networks with a diverse range of people at different levels of seniority across divisions and specialities in large organisations.
* Experience leading and delivering large, complex change programmes (including service design, technology, people etc.)
* Experience of involving volunteers in service delivery

Great to haves:
* Experience of working in charities and/or a federated structure
* Understanding of the policy and fundraising landscape for information, advice, and support services
* Knowledge and experience of technology change/improvement programmes, and using digital platforms and technology to deliver and support the efficient and effective delivery of services at scale.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Policy Officer

Job Title:                        Policy Officer     
Contract:                        Full time, permanent   
Salary:                            £28,00-£32,000 (depending on experience)
Reports to:                     Impact and Evidence Manager
Place of Work:               BSH Headquarters, 100 White Lion Street, London, N1 9PF. (Hybrid working) 

Founded in 1960, The British Society for Haematology is a registered charity and professional membership body.  The object of the Society is to advance the practice and study of haematology and to facilitate contact between persons interested in haematology.  The Society has some 3000 members consisting of doctors, scientists and nurses specialising in the field of haematology.  The Society has the British Journal of Haematology as its official journal and offers a range of grants and scholarships for research. 

The Role 

The Policy Officer will take ownership of policy developments in fields relevant to the Society’s work and ensure you are up to date and well informed of recent developments. The post holder will monitor the political landscape and activity in relation to haematology and the haematology workforce.

You will develop expertise in the policy areas related to haematology and the haematology workforce. The post holder will gather and analyse a range of relevant information to support the work of the External Affairs team. You will write briefings, letters, reports and presentations providing relevant evidence for external affairs and communications, the CEO and Board as needed.

The successful candidate will be an excellent communicator, both verbally and written, and have the ability to work with a diverse range of people at all levels, including making complex information accessible to different audiences. You will have experience in the policy environment with an interest in healthy policy and bringing about change.

To Apply

To apply, please submit an up-to-date CV and covering letter outlining your suitability for the role according to the job description and person specification.

Closing Date:  12pm on 2nd December 2024 

Interview dates: 12th-13th December in-person at our offices (100 White Lion Street)

No agencies please.   

The British Society for Haematology is committed to equal opportunities and values diversity in its workforce

REF-217 907 

About the Role

The role will involve leading campaigns, research and development work aligned to ambitions in our strategic plan 2024-2029. This includes advocating and making the case for lifelong learning; understanding patterns of learning participation to tackle persistent inequalities; and building the evidence base on engaging people in adult learning.

You will bring expertise in campaignng and advocacy work; a track record in developing and delivering impactful programmes of work; a good understanding of the policy context; experience in business development; and a passion for making an impact.

You will need to work collaboratively and enthusiastically as part of L&W’s leadership team of Heads and Directors, and role-model our values and behaviours.

Duties and Responsibilities

Research and Development

• Design and deliver L&W’s lifelong learning campaign
• Lead research and development programmes and projects, particularly on lifelong learning and essential skills
• Identify and secure income to fund L&W’s lifelong learning campaign and projects, including through proactive approaches to funders and partners, and responding to tenders and calls for proposals
• Ensure that work is delivered to time and quality expectations, within budget, with appropriate measures of its impact, and with regular engagement with partners and funders
• Develop and maintain effective relationships and networks with key stakeholders
• Speak and present at external events as a representative of L&W
• Keep up to date with key developments in policy, research and practice.

Organisational duties

• Manage researchers/project managers (line and project management) positively and proactively contribute to their personal and professional development
• Work collaboratively, leading with integrity and sharing the load, being willing to take on projects outside of programme if needed
• Play an active role in the organisation as a functional and strategic leader, as part of L&W’s R&D Heads and Leadership teams
• Demonstrate a commitment to equality of opportunity and a positive, open and collaborative approach in line with L&W’s core values and staff charter, called ‘Our Culture’
• Occasional travel and overnight stays will be required.

About You - Person Specification

ESSENTIAL

• Degree (in a relevant subject e.g. social science), equivalent qualifications or evidence of equivalent experience .
• Strong understanding of campaigning and advocacy work, with the ability to design, develop and utilise appropriate methods and tools to make an impact on policy
• Proven track record in delivering complex and high-profile programmes of campaigns, research or development work, including managing and mobilising resources, and delivering to time and quality expectations within budget
• Understanding of current policy and practice in relation to learning and skills
• Experience of working in or closely with a policy, communications, media and/or public affairs team.
• Strong understanding of how research evidence can be used to influence policy
• Proven track record in building strong relationships with government, delivery organisations, partners and funders
• Experience of developing and leading a high-performing team, including co-ordinating and managing projects and priorities, and supporting professional and personal development
• Ability to work under own initiative with a proactive approach to problem solving
• Knowledge of and commitment to L&W’s charitable aims and purpose

DESIRABLE

• Strong understanding of maximising organisational impact, through impact measures and framework
• Successful experience of income generation, including developing funding proposals, developing relationships and bid writing
• Good understanding of quantitative and/or qualitative research methods Experience of delivering a range of policy and research outputs – e.g. research reports, thematic reviews, articles, blogs and summaries

The successful candidate may be required to undergo an enhanced DBS check.

Benefits

Salary of £44,625 - £57,750 (FTE), depending on experience and location

- 31 days' holiday increasing to 33 days after 5 years’ service, of which 6 are shutdown days in addition to public holidays.

- Generous company pension scheme with 8% employer contribution

- Group Life Assurance 3*salary

- Hybrid working (with 40%-60% of your time in the office)

- Flexible working practices

- Employee Development Scheme

- Retailer Discounts

- Enhanced occupational maternity, adoption, paternity and shared parental pay

- Enhanced occupational sick pay

- Eye care scheme

- Employee Assistance & Wellbeing Programme

- Silver award in Investors in People

This role can be based at either the Leicester or London Office 

Age UK is currently recruiting for an exciting new position within the charity, Head of Advice & Support Services on a 12 month fixed-term basis. This role is responsible for the delivery of our National Advice Line and Connect & Support Services. These vital services support our new strategic ambition of tackling poverty and reducing inequalities in older people through the successful delivery of information, advice and accessibility of benefits older people are entitled to.

The successful incumbent will oversee 70+ FTE colleagues, who respond to over 200,000 enquiries per year from older people and their families and carers across the nation, and will manage a £2+ million budget annually. If you have been in a strategic leadership position overseeing a Helpline, Advice or Information service, please review the job description below for a more exhaustive list of responsibilities and apply.

This role can be based at our offices in Blackpool, Devon (Ashburton) or London with hybrid working arrangements where colleagues split time between the office and home working. Travel and overnight stays will be required to regularly attend other offices and our local Age UK network partners who are based across the nation. This will be approximately 4-6 times per month.

Age UK internal grade (4N / 4L).

Must haves:

* Leadership experience at a senior level (senior manager / head of department equivalent).
* Extensive understanding of and significant experience managing large-scale information, advice and helpline services (large team and/or large geographical area; answering 20,000+ enquiries per year), which included supporting individuals with at least one of welfare benefits, housing, or health and social care issues.
* Significant experience managing large budgets (£1m+ per year), contract/grant management (£100k+), and contract & budget reporting.
* Experience delivering services in compliance with an externally audited or assessed quality standard (e.g. Advice Quality Standard).
* Expert knowledge and understanding of safeguarding, and the processes and procedures that support the delivery of safe services at scale. Experience of taking decisions that balance service user confidentiality with risk of serious harm.
* Knowledge and experience of measuring, evaluating, and demonstrating impact.
* A proven track record of motivational leadership, creating a positive team culture, and providing opportunities for colleagues personal and professional development (both immediate line reports and throughout wider teams).
* Excellent communication skills and experience of working collaboratively in a fast paced, complex environment - building networks with a diverse range of people at different levels of seniority across divisions and specialities in large organisations.
* Experience leading and delivering large, complex change programmes (including service design, technology, people etc.)
* Experience of involving volunteers in service delivery

Great to haves:
* Experience of working in charities and/or a federated structure
* Understanding of the policy and fundraising landscape for information, advice, and support services
* Knowledge and experience of technology change/improvement programmes, and using digital platforms and technology to deliver and support the efficient and effective delivery of services at scale.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

At Help for Heroes, we help the Armed Forces community live well after service. Life can be tough when a military career comes to an end, especially if it has been cut short by illness or injury. Overnight, people lose not only their job, but also a support network that is like family. There are many ways we help veterans, their relatives, serving personnel, and people who worked alongside the UK military. We help people with their physical and mental health needs, and a range of welfare issues. Our support gives people the skills, confidence and knowledge to make a success of life after service.

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Individual Giving Officer - (Digital Mobilisation) to join our team n a part-time basis, working 21 hours per week across 3 days. Ideally, these hours will include Tuesdays.

Please see below for more information on what just might be your future role.

About You

Do you have experience in delivering digital mobilisation campaigns? Engaging with supporters on supporter journeys via emails? Or converting digital leads into cash donors, regular givers, or lottery players, whilst also engaging them with advocacy or campaigning actions.

Are you passionate about mobilising supporters and maximising their loyalty through multi-channel supporter campaigns? Are you eager to create automated supporter journeys via email?

Do you understand Individual Giving audiences and their motivations for giving and want to be involved in this exciting new Individual Giving programme you can be proud of?

You love a challenge, are passionate and motivated, and want the chance to make a massive difference at an amazing charity.

We are open to experience outside of the charity sector, having experience in project management and/or marketing, including reporting on activity, would be beneficial to this role.

About the Role

This role will be pivotal in growing the Help for Heroes email supporter base driving income and engagement from different audiences. It’s an exciting chance to be a part of a rapidly growing Individual Giving programme, to working with internal and external stakeholders to produce digital campaigns with advocacy and campaigning at the heart of what you do.

You will be involved in recruiting, engaging and converting the supporter community across digital channels, predominantly via email and DotDigital. It is key advanced engaging supporter journeys via email, following and creating automation journeys whilst also coming up with creative ideas for execution. Motivating supporters to engage with the charity, whether by signing our latest petition, donating, or signing up to become a regular giver.

Additionally, you’ll be able to report and analyse on all elements of our digital mobilisation campaigns, reacting to audience and sector insight to optimise our supporter journey.

About the Team

You’ll be joining the wider Commercial /Fundraising Directorate, who are focused on driving income for Help for Heroes. And you’ll be working directly in the Individual Giving team, a quickly growing team within the Directorate. Help for Heroes has supported more than 30,000 people since 2007, and you can be a part of making such an incredible difference every day.

Are you a confident communicator with excellent writing skills? Are you passionate about improving living standards?

Then you might be just the right person to support our communications function at abrdn Financial Fairness Trust.

You’ll play a big part in helping to achieve the Trust’s goals by:

· Supporting the Head of Communications to administer the external relations functions of the Trust;

· Focussing on digital communications;

· Raising awareness and improving understanding of our work with a wide range of stakeholders.

We are looking for a communications professional with experience of social policy or campaign projects, you will report to the Head of Communications and work closely with our Policy and Public Affairs function.

Digital comms will be your thing as you will be creating and producing digital content, and managing the Trust’s website and social media accounts. You’ll have a strong interest in all things media as you’ll support the press office function such as managing press lists, taking media enquiries and writing press statements and other copywriting.

You’ll work alongside a small team of seven who are based between London and Edinburgh and work in a hybrid manner. You should be someone who is highly motivated with a can-do attitude, and the ability to occasionally travel within the UK.

The role would particularly benefit an individual with communications/media relations and/or public relations particularly in the third sector or government.

Please review the detailed job description attached for more information.

What you’ll get

It’s crucial that everyone in the team is passionate about our mission, but not at the expense of our lives outside of work. We strive to ensure everyone in the team has a good work-life balance, valuing flexible working and being open to conversations about what you need. You’ll work with a friendly and knowledgeable team of staff and Trustees, and a supportive and experienced manager.

You can choose how you work your 21 hours from the start of employment, you need to live close enough to commute to Edinburgh or London on occasion, and you’ll receive a salary of £38,702 FTE (£23,221 pro-rata) with a transparent pay scale in place. We know there’s more to life than just work, so you will have 40 days annual leave (24 pro rata including bank holidays), private medical care, income protection, life assurance and save for your future with 16% unmatched employer contribution to pension (plus an additional 2% match if you contribute). We have family-friendly policies and extra optional benefits to choose from too, such as discounted gym membership and good value travel insurance.

Interested in applying?

We’re committed to offering flexibility, so if you’re not sure if the role will work for your circumstances why not just ask us? And if there are reasonable changes we can make to our recruitment process to help you put your best self forward, we are happy to consider adjustments, as we know this can make a huge difference, especially for disabled people or people who are neurodiverse. 

We are a proud Disability Confident Committed – Level One employer. If you have a disability and would like to submit your application under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire and one of the team will reach out to support you through the application process.

If you’re keen but still have a question or unsure if you meet the criteria, please don’t be afraid to ask – we would love to have a chat with you. Please email us and we will arrange a call with the line manager if needed.

Ready to apply?

Please ccomplete the process by midnight on Thursday 28th November 2024. Interviews will take place on Tuesday 10th December 2024 in person in Edinburgh or online based on your preference; and there may be a second interview.

We’re conscious it might look a little different – it’s part of the complexities of being under a larger organisation umbrella. If you have any problems navigating the system, please reach out to us by email. The most important thing is to upload your CV and supporting letter which should demonstrate how you meet the role requirements and why you’re a good fit. Please note the supporting letter should be uploaded in the same space as your CV – there is the possibility to include multiple attachments there or you could combine them into one document before uploading.

About the Trust

We’re a small team with a big goal. We’re a funder who wants to tackle financial problems and improve living standards for people on low-to-middle incomes in the UK. We fund up to £3m a year of policy, campaigning and research projects through our strategic programme, aiming to create real and lasting change. Our grants are awarded to organisations such as think-tanks, charities and universities who want to boost the personal and household finances of people on low-to-middle incomes, addressing issues such as pensions, savings, social security, taxation, debt, the cost of living and so much more. We aim to be an open and engaged funder that offers more than money, using our team’s expertise to work in collaboration with those we fund.

Our relationship with abrdn plc

We are an independent charitable funder. Our funding comes from the unclaimed assets from Standard Life’s demutualisation in 2006, which we received in 2017. The company has since merged and rebranded as abrdn. In December 2021 we changed our name from Standard Life Foundation to abrdn Financial Fairness Trust. The company supports us through in-kind donations such as office space. Decisions about our strategy and what we fund are made by our independent board of trustees.

Muslim Charities Forum, established in 2007, is the network of UK-registered Muslim-led charities. We support the sector through training, resources and sharing of best practice to ensure that charities can grow and help those in need through social action and systemic change.

Role:  Sector and Business Development Lead

Employer: Muslim Charities Forum (MCF)

Salary: £36,500 – £38,625 per annum, dependent on experience and
potentially more is available for the right candidate.

Hours: Full-time, 36 hours per week Mon – Fri, in-office

Position: Permanent

Location: London SE1 (nearest stations Waterloo and Lambeth North) 

Closing date for applications: extended to the 13th December.

Further information and to apply:

Please read the full Job Description and Person Specification:

Background: Muslim Charities Forum (MCF) is the UK network for British Muslim charities working for social good in the UK and internationally. Through our network of almost 300 charitable organisations, we aim to collectively build a more accountable, transparent and efficient British Muslim charitable sector, in order to improve our ability—both as individual organisations and as a sector—to contribute to a more just and sustainable world. Along with our member organisations, we work with a wider network of partners that includes non-member NGOs, regulatory bodies, civil society partners, and academic institutions, to drive systemic change.

Job Purpose: MCF has a small team, but our impact is far-reaching. The Sector and Business Development Lead has an important role in supporting members and the wider British Muslim charity sector, reporting and working directly with the CEO. The postholder will be responsible for managing change management, organisational development and capacity building support to the voluntary, community and third sector in 4 core areas including governance, organisational development, volunteering and fundraising. The post holder will be responsible for coordinating and over-seeing advice and guidance to groups around these topics, ensuring that they are informed of the regulatory and legal information necessary, encouraging full compliance with legislation through a designed health-check framework. They will be supported by the wider MCF team as well as trusted external partners and specialists.

The aim of the role is to support the broader work of MCF in developing a strong Muslim-led charity sector, including delivery of workshops and policy development relevant to the speciality areas connected with this post.

Main Responsibilities

As part of our team, you will:

• Support organisations by facilitating guidance on best practice across the 4 core areas of governance, organisational development, volunteering and fundraising.

• Identifying and delivering training and resources in the 4 core areas outlined with support from the wider MCF team.

• Managing the development of practical support and advice for activities such as creating, modifying a constitution, restructuring a charity, social investment and business development.

• Identifying patterns and common issues arising from contact with organisations within the sector that indicate individual and organisational development and capacity needs and developing a suitable response to address the need.

• Focus on capacity building through the development and management of support in relation to identified needs.

• Record all support given on our CRM and through reporting structures.

• Work with specific member charities to complete a Charity Health Check form that covers all aspects of managing their charity, ranging from governance issues, safeguarding, volunteering and fundraising.

• Help identify those charities where direct support is required and work with them, alongside MCF senior leadership, to deliver effective change.

• Work with the wider team to establish a designed framework of support including the development of resources and briefs. • Coordinate a network of pro-bono support from specialist practitioners, checking their credentials and maintaining relationships.

• Support the leadership team to ensure processes are in place to maintain and build the MCF’s reputation as an accessible, well-governed, transparent, and accountable infrastructure charity.

• Gather impact monitoring quantitative and qualitative data for reporting and monitoring purposes.

• Maintain confidentiality in all appropriate areas concerning MCF or other charitable organisations internal affairs.

• Contribute to the progress, success and impact of MCF as the network of British Muslim-led charities.

About you:

The successful postholder will demonstrate the following:

ESSENTIAL:

• Understanding of key charity legislation, compliance and regulations in charity and community settings.

• Experience in social action business development, working with a range of organisations.

• Experience in change management and business analysis.

• Experience on over-seeing schemes of work.

• Experience in developing creative solutions.

• Demonstratable understanding of civil society issues impacting grassroots and faith led or minority-led groups.

• Excellent interpersonal/relationship building and engagement skills with a range of audiences.

• Strong, demonstratable understanding/and or direct experience of governance and grassroots community support, including policy work.

• Experience of liaising with a variety of senior level professionals and stakeholders, including within the public or voluntary sector.

• Experience of leading on projects and schemes of work with the ability to work on own initiative and as part of a team.

• Experience conducting change management, impact monitoring, data gathering and research.

• The ability to innovate and adapt according to need and circumstance.

• Ability and understanding of professional confidentiality.

• Strong digital skills.

• Excellent written and verbal communication skills.

DESIRABLE:

• Experience of directly working with charity board of trustees.

• An understanding of grant fundraising income and philanthropy.

This job description outlines the key accountabilities of, and output required from the post-holder. It is not a definitive list and the role may change and evolve over time in line with the needs of the organisation. The post-holder will be required to undergo safeguarding training as part of the Muslim Charities Forum policy.

Please note: This role is based in our office in London SE1 Monday to Friday.

We are unable to sponsor applicants for visas. Applicants must be resident in the UK and have the Right To Work.

Successful applicants will be subject to relevant reference and identification checks.

Due to the volume of applications, we may be unable to respond to all candidates. If your application is short-listed, we will get in touch. If you have not heard from our team within 8 weeks, please assume your application has not met the criteria on this occasion.

No agencies please.

Thank you for your interest in Muslim Charities Forum. We look forward to receiving your application.