Executive Assistant Jobs

At The National Brain Appeal, we support Queen Square, one of the world’s leading centres for the diagnosis, treatment and care of patients with neurological and neuromuscular conditions, to fund pioneering research, innovative treatments and world-class facilities. These include stroke, multiple sclerosis, brain cancer, epilepsy, Parkinson’s disease, and dementia.

We are a charity on a transformation journey, with an exciting growth strategy, and we are now looking for an efficient and capable SMT PA & Office Manager to support our ambitious and dedicated team to deliver this strategy. This role will reward someone with a strong PA background, who can provide first class support to trustees and leadership team, while also ensuring the smooth running of a small office.

Parent & Carer Forum Manager

About us

Merton Mencap is a local independent charity supporting young people and adults with learning disabilities and autism and their families in the London Borough of Merton.

Our services and activities support young people and adults with learning disabilities and autism to learn life-skills for greater independence, take part in community activities and enjoy life.  We support parents and carers and to have a voice, feel less isolated more informed, and develop networks with other parents and carers.

Our reputation as a leading local charity is driven by the professionalism of our staff and volunteers who are committed to making a real difference to the lives of local people.

About the vacancy

In this role, you will support a steering group of volunteer parents and carers who oversee the business of the Forums.  Your excellent organisational skills will ensure parents and carers have a voice at key local meetings, plus you will arrange monthly events for parents and carers such as workshops with key local decision-makers.  You will provide opportunities for parents and carers to develop their own networks of support through WhatsApp & social media, and oversee the publication of bi-annual newsletter. Each year, you will use your analytical skills to measure the impact the Forum is having on the lives of its members and recommend areas for development to the steering group, always seeking to improve the service and reach more families.  

You will line-manage a Forum Administrator who will support you and the work of the Forums. 

This important role forms part of our charity’s strategic offer to local parents and carers.  You will join our senior team plus you’ll have the opportunity to contribute to the wider work of the charity such as by attending fun community fundraising activities, working with our partners, and enjoying our social events.

You will receive our mandatory training in safeguarding, health & safety, confidentiality, equal opportunities & diversity and mental health, plus more technical training including risk assessment and first aid.  

Although not essential, we encourage applications from people with lived experience of learning disability and autism, such as parents and family carers.  All our appointments are subject to an enhanced DBS disclosure and 2 satisfactory references.

More information
For more information about our Forums, visit our website

Assistant Headteacher - Learning, Teaching and Assessment 

Are you passionate about education and driven by a desire to shape the future of learning? The Rise School is seeking an exceptional Assistant Headteacher for Learning, Teaching, and Assessment to join our dynamic leadership team. At The Rise School, we place equal value on academic and social progress, and we are unashamedly ambitious about the curriculum our learners experience.

Key Responsibilities:

• Nurture and Develop Great Teachers: Lead and inspire our teaching staff to deliver an outstanding curriculum, ensuring every learner experiences high-quality learning that leads to excellent outcomes.
• Engage with Evidence and Research: Stay at the forefront of educational research and effective practices. Curate and disseminate this knowledge to our staff, driving tangible impact and continuous improvement across the school.
• Be Outward-Facing: Stay engaged with the evolving educational landscape to ensure The Rise School remains a leader in innovative and effective teaching practices.

 The Rise School was opened in September 2014 under the government's free school programme by the Ambitious about Autism Schools Trust, with the core purpose of preparing learners for the next stages in their lives and for success beyond school. The Rise School Sixth Form opened in September 2019. We place equal priority on academic and social outcomes, with learners gaining both the qualifications and the skill-set to successfully access further education or employment and to be full and active participants in society

All staff at The Rise have access to:

• Perkbox
• On-site physio therapist sessions (10 days per academic year)
• Use of the on-site gym
• Breakfast supplies – cereals, breads and spreads
• Fresh Fruit
• Hot beverages (Tea, Coffee, Hot Chocolate)
• Subsidised school lunch
• Friday foodbank parcels (confidential and staff self-referral)
• Whole staff celebration and thank you events
• Local Staff Forum
• EDI Networks

All staff at The Rise receive:

• Minimum of half termly check in's with your line manager
• High quality, personalised CPD
• Early finish – 3:15pm the first and last week of each half term
• Wellbeing Friday – planned activities timetabled to increase take up
• Weekly gratitude notes celebrated in staff briefing
• Clear Review feedback

Closing Date- 25th November

Interview dates- 28thNovember- 3rd December 2024

Start Date- Easter  2025 start or sooner

 The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit. 

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. 

About Us

Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 44 employees.

About the role

The post holder will provide support to clients who lack capacity and implement the safeguards of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. They will provide non-instructed advocacy (NIA) support to people who lack capacity to make specific decisions as a paid Relevant Persons Representative. The successful candidate will travel efficiently and effectively within the Advocacy Support Cymru area of operation.

This role will operate within the Swansea Local Authority area.

About you

You will have significant experience working with vulnerable adults and/or children, either within health or social care setting, or indirectly, for example as a carer. You will understand and have experience of working effectively in an intra-agency context with Health and Social Care Professionals. Knowledge of the the Mental Capacity Act 2005 is essential.

Previous direct experience in the role would be preferred but training will be provided.

Essential Information

The salary band for the role is £24,725 to £29,202, based on a 37 hour week.

This post is for 37 hours a week and is based in our Swansea office.

All successful candidates will require an enhanced DBS check.

Closing Date: 5pm, 15 November 2024.

Only successful candidates will be contacted for interview. Interviews will be conducted in English.

Supported Housing Lead 

Salary: £51,199 - £54,771 

Location: Greater Manchester 

Hours of Work: 35 per week 

Full Time, Permanent 

Closing date: 29th November 2024         

Interviews: 4th December 2024 

Are you a housing professional looking for an exciting role within an organisation committed to improving lives? Are you motivated to lead a team which ensures high quality care and support to our customers?  If so, our Supported Housing Lead role could be the perfect job for you. 

Our new 3-year Corporate Plan, the ‘MSV Way’, has a renewed focus on strengthening our core business and delivering value for money across all our services.  Our Supported Housing team is critical to ensuring successful housing management across our specialised housing portfolio.  As our Supported Housing Lead, you will deliver outstanding support and tenancy services while maximising value and efficiency to improve lives. 

Key responsibilities include: 

• Leading and empowering the team to deliver exceptional levels of customer service, meeting and exceeding KPI's and objectives.

• Ensuring compliance with policies and legislation, implementing and overseeing contracts with providers 

• Ensuring adherence to housing laws and regulatory frameworks, managing tenancy sustainment services effectively.

• Leading the work to bring online new supported housing schemes, working closely with the development team. 

• Serving as the Adult Safeguarding Lead Champion to safeguard customers 

To be successful in the role, you will have proven management experience in supported or general needs housing, with degree-level education or equivalent, supported by relevant training and experience. You will have sound knowledge of housing law / supported housing regulation and practical experience with its associate legislation along with demonstrable experience in leading and managing a dispersed team.  The role will work agile across our region.  This means spending time with our customers in services as needed with some time spent working from home or in one of our hubs. 

What you receive from us:

• 33 days annual leave from day 1 plus bank holidays 

• Up to 10% matched employer contributions into the Social Housing Pension scheme which includes life Cover of three times your annual salary

• Membership of our Health Care Cash Plan including Employee Assistance programme and Doctor Line

• Essential car user allowance 

• Access to a range of retail discounts

• Investment in your personal development through our learning and development opportunities

• Family friendly, carers leave plus other paid leave

How to apply

Please note, if this vacancy receives a high number of applicants, we reserve the right to close the advert and application window early. 

Vetting Requirements

We can only consider applications from candidates who have the right to work in the UK. We are committed to safeguarding, promoting the welfare of adults with care and support needs and this position is subject to an enhanced DBS Check.

Equal Opportunities

We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of any protected characteristics.   We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and welcome your application if you have additional unpaid caring responsibilities.   We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MSV.

Salary Range: £24,700 per annum

Start Date: As soon as possible

Duration of Contract: Permanent

Location: Fauna & Flora, Cambridge.

Current policy offers partial remote working with the UK

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

We are seeking a highly organised and methodical individual to provide administrative support to the CEO Department. Key responsibilities include:

· providing financial administrative support (including processing expense claims, raising purchase orders, processing invoices)

· facilitating the day to day running of the CEO office, including acting as the first point of contact for visitors to the CEO including VIPs

· providing logistical support to key governance meetings and events

· providing general administrative support within the CEO office and to the wider Senior Leadership Team (SLT) as required

· maintaining electronic correspondence files

· drafting meeting briefings for the CEO and other senior staff

You will have broad administrative experience, with strong numeracy skills, excellent organisational and prioritisation skills and a methodical, rigorous approach to work. A meticulous attention to detail is essential.

You will represent Fauna & Flora professionally at all times and have a proactive and positive approach to work. Your excellent communication and interpersonal skills will enable you to develop positive, productive working relationships. The ability to apply sound judgement and discretion in all areas of work, maintaining utmost confidentiality is essential. 

Working closely with the Senior Executive Assistant to the CEO and the Executive Assistant to the Senior Leadership Team, you will be a strong team player and enjoy working in a dynamic environment where the ability to respond swiftly to changing organisational and team needs is paramount.

In return, we offer the opportunity to work for a ground-breaking organisation at the forefront of global conservation, with generous pension contribution, attractive annual leave allowance, life insurance and salary exchange schemes.  Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

The closing date for applications is Sunday, 1 December 2024. Interviews are likely to take place between 12 – 16 December 2024.

We are looig for a new Chief Officer at Rainbow Haven

What is Rainbow Haven? 

We are a small, well-respected and busy charity based in East Manchester. For over 20 years Rainbow Haven has provided a place of welcome, support and opportunity for asylum-seekers, refugees and other migrants.Putting diversity and inclusion at the heart of everything we do, people with lived experience of migration are centrally involved, as service users, volunteers, staff members and trustees.From its flagship information, advice and advocacy services to a range of wellbeing activities and classes, Rainbow Haven is there to support and empower people seeking to establish new lives in Manchester. 

About the role: 

Reporting directly to the Trustee Board, the Chief Officer will:

·Provide leadership, strategic and operational oversight of Rainbow Haven.

·(with the Trustee Board) Ensure the long-term financial sustainability of Rainbow Haven.

·Develop and oversee the delivery of high quality services in response to changing external and internal pressures. 

·Ensure appropriate support for an experienced and committed staff team.

·Maintain effective partnerships and develop new partnerships across statutory and voluntary sectors to enhance the range, volume and quality of the services Rainbow Haven can offer. 

About the person:

You will have proven experience of: 

·Strategic organisational and financial development, oversight, reporting and evaluation. 

·Developing and sustaining collaborative external relationships with funders and service delivery partners. 

·Financial planning and fundraising. 

·Overseeing delivery of front-line services.

·Supporting experienced and committed teams of staff and volunteers. 

On our wish list:

·You’ll share Rainbow Haven’s ethos, values and commitment to our vision.

·You’ll have a proven ability to manage competing priorities and pressures. 

·You’ll be well-organised, creative and flexible with a problem-solving approach.

·You’ll be a good listener, respectful of staff expertise and experience and responsive to their support and development needs. 

·You’ll be a strong communicator and collaborator, whether engaging with colleagues, volunteers, service users or service delivery partners.

·You’ll have a positive, proactive attitude – you’ll understand the needs, challenges and opportunities of working in a small, fast-moving organisation. 

This is a fantastic new opportunity to lead an established charity doing invaluable grassroots work with marginalised people that directly impacts their lives for the better. 

See the attached document for details on how to apply.

Do not hesitate to let us know if you have specific requirements or need support to apply in an alternative format.

Closing date: 5pm Monday 25th November 2024

Job Title: Assistant Director – Services and Business Development

Salary:  £50,000 pa initially, moving to £52,000 on successful completion of 3 months

probationary period.

Hours: 37.5 hours per week

Benefits: Nest pension & Medicash wellbeing support  

Location: Northwest based. Hybrid role, blend of home working & location based when required

POPS is a Charity, set up in 1988 by families who were supporting a loved one through a custodial sentence. Since that time, we have grown to employ over a hundred staff, across 16 geographical locations, predominantly in the Northwest of England and has developed an excellent reputation locally and nationally for the provision of quality services for families who engage with the Justice system. 

POPS’ core business team supports the delivery of services and have been influential in contributing to Justice policy both locally and nationally.  We are now looking to add to the Executive Team to contribute to the future proofing of the organisation to respond to new opportunities in a changing Justice landscape.

MISSION

To provide the support families identify they need and promote the changes required to enable children and families of those in the justice system to cope better and to thrive.

VALUES

· To be supportive and non-judgemental in our approach.

· To listen and act upon the experiences families share with us.

· To encourage active participation amongst the families we

· support.

· To value the benefits of robust partnerships.

· To acknowledge and embrace the principles of diversity and

· inclusion throughout the organisation

POPS values the core principles of diversity and inclusion. We welcome and encourage job applications from people from diverse backgrounds.  We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates.

PURPOSE OF THE POST

The purpose of the post is to work closely with POPS’ Director, to ensure the quality and compliant delivery of POPS’ service located currently across Northwest, Yorkshire, Leicester and Bristol. You will drive forward POPS strategic and development plans to ensure the organisations’ future growth both locally and nationally.

The post will have significant responsibilities to ensure successful operational delivery and compliance of all POPS’ Services and commissioned projects and have a key role supporting the development of new business and engaging in newly identified commissioning opportunities.

The role requires strong leadership, resilience and creativity with the capacity to manage performance; develop and motivate staff teams; ensure contractual compliance; innovate and implement service delivery; develop and maintain productive strategic partnerships and to ensure quality and future growth of POPS’ services and the organisation.  

MAIN TASKS

STRATEGY

• Work closely with POPS’ Director to meet organisational objectives and aims within the strategic plan
• Develop national, regional and local partnership to enable POPS to fulfil its mission and strategic plan
• Oversee development of ideas and implementation of required interventions to ensure future organisational growth
• Provide comprehensive reports to ensure that POPS’ Director and Board of Trustees are provided oversight of governance; quality assurance; performance against set KPI’s; future planning, fundraising and new business development.

OPERATIONS

• Directly line manage POPS’ three Operations Managers
• Ensure high performance standards and production of quality outcomes, ensuring contractual KPI’s are met
• Work closely with Assistant Director for Core Business functions to ensure services are delivered within legislative and financial requirements
• Work with Operations managers to ensure contractual compliance: ensure that appropriate targets and monitored and achieved.
• Support the recruitment and development of staff 
• Work effectively with all colleagues to achieve agreed goals and respond to challenges in a timely and constructive way.
• Maintain good financial discipline, manage multiple funding streams; ensure organisational financial probity by implementing and developing appropriate financial controls and systems.
• Maintain and develop measurement and metrics to evaluate service delivery and demonstrate impact
• Produce Business Continuity and Risk Management plans and review on quarterly basis to Identify risks to services delivery, contractual compliance, staff competency, and develop solutions to mitigate against such risk.
• Attend and host internal and external meetings
• Produce reports to meet internal and external deadlines
• Ensure POPS’ Policies and procedures are implemented and fully complied with

BUSINESS DEVELOPMENT 

• Directly line manage POPS’ Bid Manager
• Scan the landscape to maximise opportunities and support sustainable growth.
• Maintain positive and productive working relationships with current and future commissioner agencies.  
• Maintain and develop strong partnerships with a range of national, regional and local agencies and develop collaborative working practices
• Attend Market engagement and stakeholder events
• Support bid writing process to meet commissioning deadlines 
• Ensure the involvement of service user voice in all aspects of POPS service delivery and development.
• Develop a culture of imaginative thinking to generate and listen to ideas from all stakeholders.

GENERAL

• Uphold POPS’ values
• Promote equality, diversity and inclusion across the organisation and service delivery
• Maintain awareness of changes in the external commissioning and political landscapes which may impact and influence the criminal justice and the voluntary sectors
• Attend POPS’ quarterly Trustee Meetings
• Work flexibly: travel, evening working and overnight stay away from home to attend meetings and events may be required
• Carry out additional relevant tasks as assigned by POPS Director

Job Title: Assistant Director – Core Business Functions

Salary:  £50,000.00 pa initially, moving to £52,000.00 on successful completion of 3

months probationary period.                                                   

Hours: 37.5 hours per week 

Benefits: Nest pension & Medicash wellbeing support  

Location: Northwest based, hybrid role, blend of home working & location based as required

POPS is a Charity, set up in 1988 by families who were supporting a loved one through a custodial sentence. Since that time, we have grown to employ over a hundred staff, across 16 geographical locations, predominantly in the Northwest of England, and has developed an excellent reputation locally and nationally  for the provision of quality services for families who engage with the Justice system. 

POPS’ core business team supports the delivery of services and have been influential in contributing to Justice policy both locally and nationally.  We are now looking to add to the Executive Team to contribute to the future proofing of the organisation to respond to new opportunities in a changing Justice landscape.

MISSION

To provide the support families identify they need and promote the changes required to enable children and families of those in the justice system to cope better and to thrive.

VALUES

• To be supportive and non-judgemental in our approach.
• To listen and act upon the experiences families share with us.
• To encourage active participation amongst the families we support.
• To value the benefits of robust partnerships.
• To acknowledge and embrace the principles of diversity and inclusion throughout the organisation

POPS values of diversity and inclusion. We welcome and encourage job applications from people from diverse backgrounds.  We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates.

PURPOSE OF THE POST

The Assistant Director for POPS core business is pivotal to ensuring the efficient, effective and legally compliant management of POPS’ head office functions and organisational infrastructure. We are seeking for somebody to join our team, who is highly motivated, knowledgeable, resilient and analytical, who will play a major role in taking the pressure of day-to-day management of core business functions away from the Director, thereby allowing them to pursue a vital strategic and leadership role necessary for the organisations’ future growth.

The post holder will be responsible for direct line management of POPS’ Finance Manager, HR Manager and Communications Officer, ensuring the respective departments provide effective contributions to support the operation of POPS as an organisation compliant with legislative and legal requirements.

In addition, the post holder will oversee POPS’ outsourced ICT function and manage all matters in relation to the physical maintenance of POPS’ head office building and the management of the tenanted space.

ACCOUNTABILITY:

POPS’ Director

RESPONSIBILITIES:

GENERAL

• Work productively alongside POPS Assistant Director for Operations and Business Development to ensure the success and future growth of the organisation 
• Develop national, regional and local alliances and partnerships to enable POPS to fulfil its Mission and strategic plans
• Seek out the use of innovative business models and systems.
• Work with departmental managers to develop action plans and ensure that appropriate targets are set, monitored and achieved.
• Ensure that the Director and Board of Trustees are provided with an oversight of activity, effectiveness and development of all core business functions 
• Produce and present internal and external reports to meet designated deadlines
• Produce Business Continuity and  Risk Management plans
• Attend and report to POPS’ quarterly Trustee meetings.
• Support bid writing and commissioning processes where required.
• Attend and host internal and external meetings when required.
• Responsibility for the management and overseeing physical maintenance of POPS’ Head Office Building, Rochdale Road Manchester
• Oversee the tenancy of the ground floor space of POPS’ Head Office building 
• Oversee outsourced provision of POPS’ ICT functions
• Ensure POPS retains and develops appropriate kyte marks and quality assurance certifications. E.g. Cyber Essentials Plus
• Create a learning and knowledge culture across the organisation to inform future and transformational change.
• Create and contribute to a culture of valuing others and innovation
• Uphold POPS’ values

FINANCE

• Directly line manager POPS’ Finance manager
• Oversee the financial administrative function of POPS’ finance department ensuring legal and organisational compliance, including liaison with POPS’ external auditors.
• Ensure all financial transactions of the organisation meet the requirements of commissioners, creditors and suppliers
•  Coordinate the preparation of the annual budget, monitor monthly management accounts and review project activity against agreed budgets
• Take a leading role in supporting future commissioning, working with POPS’ finance manager to produce relevant financial information

HUMAN RESOUCES

• Directly Line manage POPS’ HR Manager
• Overseas all administrative HR functions, including staff recruitment, management,  training and development
• Ensure compliance with employment Law legislation and processes
• Ensure effective management of people through supportive performance management.
• Implement practices to ensure equality and diversity across staffing teams and service delivery  
• Ensure the implementation and development of POPS’ Policies and Procedures

COMMUNICATIONS

• Directly Line Manage POPS’ Communications Officer
• Contribute to the development of POPS’ Communications Strategy
• Ensure POPS’ branding and messaging is consistent and meets with the  aims of POPS’ strategy and organisational ethos 
• To take a leading role in the development and production of all communications materials, including publicity, reports and web site

The Events and Fundraising Assistant helps to improve, develop and organise our events, including the London Legal Walk, Great Legal Bake, Great Legal Quiz and many more across London and the South East. They work to maintain contact with our wide network of dedicated supporters, keeping our database up-to-date with contact and event information. They update our website and produce content for printed materials to promote our events programme, and assist with the recruitment and management of volunteers.

Main duties and responsibilities (see recruitment pack for more detail)

• Organising events
• Improve and maintain website and online presence
• Administrative duties
• General support

About you

Essential criteria

• Enthusiasm for the cause and our work; commitment to social justice and equal opportunities for all
• Excellent interpersonal skills, including written and oral communications skills
• Confidence with IT including Microsoft Office suite
• Excellent attention to detail
• Ability to work well under pressure; strong organisational skills to work in a busy environment with competing demands
• Proven ability to communicate with a wide range of people and to liaise effectively with other organisations
• Highly motivated, with ability to work on own initiative and as part of a small team
• Flexibility and willingness to learn new skills
• Professional, reliable and responsible
• Ability to work outside office hours as required (with time off in lieu), particularly in the build up to events, on the days of events and in other busy periods
• A positive attitude to problem solving and finding new solutions

Benefits

• 25 day of annual leave (pro-rata for part time) plus bank holidays (pro-rata for part time). Allowance increases due to years of service to 27 days for 2+ years, 29 days for 4+ years and 31 for 6+ years.
• 5% Employer pension contribution
• Hybrid working
• Flexible working options
• Employee Assistance Programme
• Continuing professional development opportunities

How to apply:

To apply for this role, click the ‘quick apply’ button and submit a copy of your CV with a covering letter of no more than two pages of A4, describing how you meet the requirements of the role and the criteria outlined in the person specification. Please read the Recruitment Pack for full details before applying.

Recruitment timeline:

Closing date: 10am, 02 December 2024

Please note applications will be considered on a rolling basis and we may close for applications in advance of the above date if a suitable appointment is made. 

The successful appointment is subject to satisfactory written references and right to work checks.

JOB DESCRIPTION

Job title: Academic and Membership Assistant

Contract: Part time, equivalent to 4 days/20 hrs per week.

Flexibility regarding working pattern, could be worked across 4-5 week days.

Contract: Permanent. 

Salary:  £23,198 pro rata (£29,000 full time equivalent)

Manager: Director of Psychotherapy. The role is assisting both Directors of Psychotherapy and Counselling.

Location: Working hybrid with a combination of required presence at the centre in London and remote working. To be agreed with the Directors.

ABOUT THE ORGANISATION

We are the Gestalt Centre, an established therapy not-for-profit organisation, supporting the mental and psychological well-being of individuals, groups and organisations. We are a dynamic charity that runs, accommodates and supports a number of counselling, psychotherapy, personal and professional development courses and a range of therapeutic practices that enhance mental and psychological wellbeing.

Gestalt is a life-changing approach to life, counselling and psychotherapy. It enables people to develop meaningful relationships, navigate change and lead fulfilling lives by creatively utilising their own resources, skills and strengths.

Our vision is a world were meaningful and fulfilling relationships lead to wellbeing and positive change in people’s lives

Our Values In Practice

Diversity, equality, inclusion and anti-discrimination: We value equity and inclusion and welcome diversity and difference in backgrounds, identities, cultures and voices. We also commit to anti-discriminatory action and encourage personal and collective awareness, reflection and learning. It is integral to who we are and how we work and study together. 

Kindness and respect for each other and the space we cohabit. Our relationship with people who work, learn and access therapy at the centre starts from a place of respect and kindness. This way we create a space where we can show up, work and learn authentically and meaningfully. Feel seen, heard and included.  

Collaboration and mutuality: We work and study together, collaboratively and with respect and appreciation for each other. Every person matters and so does the collective.

Community, awareness and personal responsibility: We are a community of staff, students, practitioners and clients; working, studying and accessing therapy at the centre. Individually and collectively, we’re responsible for our presence and behaviour. Also responsible for our community and the space we inhabit.

ABOUT THE JOB

Job Purpose 

We’re looking for an exemplary administrative and people-oriented person who will be administratively supporting the two Faculty Leads: the Director of Psychotherapy and the Director of Counselling. An important role in the organisation with responsibilities towards the Leadership Team.

An important member of the office team, working in a welcoming and supportive environment with opportunities to learn and grow on the job. 

Main areas of work and responsibility

• Academic and Personal Administration Support to the Faculty Directors of Psychotherapy and Counselling
• Coordinate and support projects and workstreams the Directors Lead on: including overseeing and managing the Counselling and Psychotherapy programmes and faculties, quality assurance and reporting to accrediting bodies and Gestalt Centre membership and accreditation.
• Provide administrative support and coordination of the Gestalt Centre membership and membership cycles.  Including  UKCP reaccreditation processes: coordinate membership renewals and reaccreditation processes from beginning to end, liaise with members, maintain systems and update the membership Directory. In association with the Director of Psychotherapy and the Director of Counselling
• This role resides in the wider course\academic admin team and as/when directed is expected to support/liaise with the admissions and registration team.
• Organise, co-ordinate and provide administrative support for meetings with faculty, Gestalt Centre colleagues, UKCP, BACP, the university and exam Boards, and other external meetings as required in relation to the academic, membership or regulatory functions of GC.  In association with the Director of Psychotherapy and the Director of Counselling
• Prepare meetings set up, information and any required papers in advance. Organise dates, taking and sending out minutes and coordinate follow-up actions ensuring progress and completion.
• Prepare, format, edit and update communications, presentations and reports for internal and external audiences to a high standard – including for meetings with the Faculties, the Executive, UKCP, BACP or the university.
• Work closely with both Directors on the production and content of the various Professional Training Programme Handbooks, including managing version control and ensuring accurate information within and to time.
• Provide a professional first and secondary point of contact and as and when required liaise with the Directors to respond to emails or phone calls and other communications, including the preparation of acknowledgement responses and follow-on actions.
• Carry out responsibilities with due regard to the Gestalt Centre policies and procedures
• Wider office team support such as reception/admin cover or support with events –  as and when occasionally required.

PERSON SPECIFICATION

You will be friendly, approachable, and collaborative with a positive flexible ‘can do’ attitude. We are a small, dynamic and busy organisation and as you’ll be part of the Gestalt Centre family, you’ll need to be able to work well with the rest of the team and independently, on your own initiative as and when needed. You’ll extend your friendly manner to our students and clients as excellent customer service would be important to you. You’d also have a good eye for detail and be good with numbers as you’d also be working with databases and finance.

The role is diverse and flexible with opportunities to learn and acquire new skills in a supportive environment.

Key Competencies and qualities

• Educated to degree level or equivalent with good English and Maths or equivalent
• Excellent organisation and planning skills and experience including balance competing demands; prioritise effectively; and effective ability to forward plan and work to tight deadlines.
• Excellent communication and interpersonal skills, including conveying information clearly and adjusting approach, language and action to suit varying situations. Including some familiarity with communication utilising EDI considerations in relation to adult students and teaching staff.
• Confident, calm, diplomatic and confidential, with a mature, proactive, problem-solving and flexible approach to working in a dynamic busy setting.
• Excellent attention to detail and good with working with numbers and basic statistical data.
• Good working knowledge and experience of databases and online systems administration, including information and files management.
• Experience and able to work well with senior professionals and in a positive professional matter.
• Able to plan and organise own work effectively, managing interruptions and achieving good work performance in a busy setting.
• Reliable and collaborative approach to working with kindness and respect.
• Able to work with confidentiality protocols and expectations, and seeking guidance when needed, and in line with the Gestalt Centre policies and practice.
• Able to work effectively with others and on own initiative
• Experience working well with data protection, confidentiality, and safeguarding; and some understanding of applying ethical considerations
• Good working knowledge of Microsoft 365 and all Office applications; SharePoint and MS teams
• Commitment to Equal Opportunities and Equality, Diversity and Inclusion, across the work of the role.
• Understanding and open minded about mental health, emotional and psychological wellbeing.
• Preferably experience working within an educational, training or therapy training setting
• Able to start as soon as possible.

Events Assistant
£25,300 pa plus excellent benefits
London Bridge, London
35 hours per week, full-time 

The Events Assistant[CF1]  is a crucial role at the College as you will help and support colleagues in the delivery of events, from administrative assistance in planning the events, to the production of event documentation, branding or collateral, in addition to liaising with events stakeholders, including speakers, programme leads and delegates.  

As Events Assistant, you will provide comprehensive administrative support for online event registration, delegate bookings, delegate communications and associated queries. You will be the first point of contact for event queries, so maintaining a good knowledge of College events and other relevant activities is essential.

Assisting in the research and promotion of opportunities for sponsorship for all events, you will distribute sponsorship packages, confirm sponsorship acquisitions and ensure requirements are fulfilled onsite. You will also produce proposals for assigned events, including timelines, venues, suppliers, draft budgets and staffing requirements.

Reporting to the Head of Marketing and Events, you will help with the delivery of College conferences and study days by providing administrative support for the development of programmes and course materials, whilst also collating and reporting on key event statistics to support the evaluation of the events programme.

With a good level of education,[CF2]  you should have a background in customer-facing roles, be an excellent verbal and written communicator and have experience of interacting via email, telephone and in-person.

With an understanding of GDPR and an excellent level of computer knowledge, keyboard skills and software, you should be able to use and format documents on the Microsoft platform and have the ability to learn new software packages.

Knowledge of events and conferencing, including the processes surrounding the delivery of events, as well as experience of event administration would be desirable. Research and data analysis skills along with the ability to use social media to promote activity would also be advantageous. Travel across the UK and occasional overnight stays are part of this role.

The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.

At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters - each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.

You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career. 

At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

For further information and to apply, please send your CV and covering letter via the application link. Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website. 

It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting. 

Closing date: 6 December 2024.

Job Title: Customer Service Executive

Reporting to: Customer Service Manager

Salary: £25,500 + generous non-contributory pension, 25 days annual leave (excluding bank holidays)

Hours: 9am to 5.30pm reducing to 9am to 5pm during August & December

We offer working from home 3 days per week, with 2 days in the office minimum per week

Flexible working hours offered after satisfactory completion of probationary period

Primary Responsibility

As Customer Service Executive you will be responsible for ensuring you provide exceptional Customer Service to our external customers. This means striving to delight them at every opportunity and ensuring that their experience of CharityJob is a great one.  You will also be responsible for providing administrative support to your internal customers, the Sales Team, to enable them to spend more of their time on activity that results in revenue generation.

The Role

• Taking responsibility for the achievement of the set criteria of administrative tasks ensuring they are completed within the specific timeframes as outlined by the Customer Service Manager. 
• To prioritise on answering incoming calls (with some outgoing calls where necessary).
• Organise your workload & be accountable for ensuring the set criteria of tasks agreed are completed consistently and on time.
• To prepare daily, weekly, monthly stats / sales reports as required
• To provide administrative holiday cover for Account Managers to ensure that client requests are actioned.
• Passing customer feedback on to the product, marketing, or sales team to improve CharityJob’s offerings and services.
• Escalating customer enquiries to the appropriate team or person and when necessary, to raise support desk tickets and action follow ups to ensure a satisfactory resolution.
• To be responsible for accurate cleansing and administration of our recruiter database.
• Stay up to date with CharityJob’s new Products & Features.
• To consistently demonstrate a pleasant demeanour, show a can-do mentality & always act as a positive role model both in attitude and application to the task.
• To support other internal departments when needed and as agreed with the CSM.

The Person

• Passionate about delighting customers
• Friendly & outgoing telephone manner  
• Fantastic communication skills, both verbal and written
• Detail oriented
• Organised, proactive and a good problem solver 
• A great team player with a positive attitude

Does this sound like you? If yes, we would love to hear from you, so please submit your application now!

Please note, phone interviews will not begin until the week commencing the 18th November 2024.

The Company 

CharityJob is the UK’s largest and most specialised job board carrying non-profit, NGO, social enterprise, CIC, and voluntary jobs. As the first charity specialist job site in the UK, we demonstrate over two decades’ worth of insight and personal experience, aligning passionate candidates with inspiring organisations.

We're a small friendly team where the culture is entrepreneurial, practical, approachable, and fun all within a stretching environment.

Application Instructions

Please click on the ‘Quick Apply’ button to submit your application.

Regretfully we are only accepting applications for this role from applicants who live in the UK and live within a commutable distance to Norbiton, Kingston upon Thames.

We are looking for an enthusiastic, organised, proactive individual who has a successful record in the role of a PA, EA or Team Assistant and who is looking to take on a new, exciting challenge that will make a real difference to the community.

Are you someone who can effectively engage with a range of individuals, manage multiple workstreams and work independently to meet delivery timelines? 

This is a full and varied role – no two days will be the same! We can offer:

• The opportunity to be fully involved in meaningful work, to make a difference and see the positive impact of your work

• An experienced team who will support you to deliver on your goals, and to grow personally and professionally

• The platform to manage and deliver on your own workload

• A role that allows you to take the initiative, to innovate and to be involved with multiple stakeholders across the business 

• Fulfilling and rewarding work that contributes to society, sustainability initiatives and environmental challenges

ABOUT BAKER STREET QUARTER PARTNERSHIP

We are the Business Improvement District (BID) for the Baker Street area of Marylebone – a not-for-profit organisation making a real difference to this vibrant, diverse and dynamic part of central London.  Our innovative and compelling work is far reaching, from nurturing and connecting the community, to promoting the area’s vitality and ensuring it is resilient, safe and clean. Established 11 years ago, we have recently set out a new exciting and ambitious business plan focused on facilitating social and environmental impact, with wellbeing at its core. This is a unique opportunity to work within a team who are committed to contributing to the broader community and driving positive change. 

Our team is small but highly innovative and ambitious with a proven track record of making real improvements to the area for business and for all.  You will be joining the Partnership at an exciting time as we recently extended our area of benefit. 

We are delighted to have been recognised as a Great Places to Work certified company!

“100% of employees at Baker Street Quarter Partnership say it is a great place to work*, compared to 54% of employees at a typical UK based company”

JOB RESPONSIBILITIES:

Executive Support

• Provide intelligent diary management and full Executive Assistant support to the CEO and two members of the Senior management team

• Project support for the Executive team including drafting presentations and papers, research, presentation of statistics, attending volunteering sessions and assisting in scheduling and task management.

• Manage all arrangements for Steering Group and Board meetings including the preparation of reports and papers proactively ensuring deadlines are met

• Implementation of assistive technology for the preparation of minutes from all governance meetings (c16 per year) and responsible for proofing and finalising minutes, ensuring actions are followed up and deadlines met

• Proactive management of outstanding tasks assigned to team to ensure projects are completed on schedule

• Managing confidential HR information including personnel information ,sickness records, training records and annual leave records

• Tracking required changes to the Staff Handbook and making updates

• Database maintenance and updates, pulling data from external sources and updating mailing and other lists

• Booking meeting venues, lunches and travel arrangements for the Senior Management team

Finance Support 

• Logging expenses on Xero and assisting with credit card reconciliations 

• Raising POs and allocating to correct codes

• Assisting with finance queries and contract administration

• Management and reconciliation of office budget

• Assisting with the preparation of quarterly Management Accounts, preparing templates and ensuring deadlines are met

Office Management

• Ensure the smooth running of the office.

• Manage office move, assisting with the search for space and liaising with suppliers as appropriate

• Ensuring the office is fully stocked including management of stationary and other supplies, including refreshments and ensuring a well presented and well-maintained office space.

• Maintaining planned preventative maintenance list for office space, managing Health & Safety and Fire Assessment reviews and proactively addressing issues

• Management of bookings for community space

• Organising team training, wellbeing and social activities 

• Provide first point of contact for general office administration including first line reception and phone cover

• Manage generic email inboxes (including info@) and member support requests - coordinating responses from the entire team in a timely fashion

• Set up the meeting rooms for external guests, welcoming guests and providing refreshments

• Ensuring contact details are up to date on organisation Crisis and Continuity Plan

• Ensuring adherence to the sustainable procurement policy for all office supplies

• Management of office contracts including areas of insurance, IT/comms and equipment.

• Organise weekly team meetings, preparing agenda and sending action points

• Be the Fire Marshall, First Aider and DSE Assessor for the office (full training provided)

• Opportunity to be trained as Mental Health First Aider

• Always acting as an ambassador for BakerStreetQ

Finance Support

• Logging expenses on Xero and assisting with credit card reconciliations 

• Raising Purchase Orders  and allocating to correct codes

• Assisting with finance queries

• Assisting with contract administration

It is expected that the Team Assistant will provide cover for and stand-in as necessary for the Marketing and Events Coordinator and the Project Assistant, and has familiarity of their job functions to enable such coverage to be provided.

To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required

SKILLS REQUIRED:

Required skills

• Excellent communication skills (both written and verbal) with a strong ability to build rapport and engage effectively with a wide range of individuals

• Proactive and detail orientated 

• Self-motivated, taking accountability for own workload and timely deliverables of work

• Excellent attention to detail

• Strong planning and time management/multi-tasking skills, with the ability to take the initiative and work independently with little supervision, yet maintaining regular communication within the team

• A flexible approach, professional outlook and positive attitude is essential 

• Ability to work to tight deadlines whilst caring to ensure a high standard of work quality

• Ability to work effectively in a team environment with a “can-do”, willing, collegiate approach 

• Flexibility to adapt effectively to change

• Flexibility to work occasional evenings and out of core hours to attend events where necessary 

• Demonstration of a mature approach and manner, with a high level of integrity and someone who can be trusted with confidential information

• Problem solving

• Intermediate skills in Word, Excel and PowerPoint and experience of using contact databases (in particular input, retrieval of data and the ability to use database) 

Required Experience

• Previous work experience in a PA, EA or administrative role, supporting an individual or team likely to have been gained over a minimum of 12 months

• A passion/drive to contribute in a community focused, social impact role 

• An interest in the urban environment and an organisation involved in sustainability initiatives, area promotion, placemaking projects

Our Benefits:

• Private health insurance via BUPA for employee only from day one

• Pension – Employee 5% and Employer 6% 

• 25 days Annual Leave plus bank holidays and additional gifted holiday over Christmas

• Season ticket loans

• Cycle to Work scheme 

• TechScheme – limit £2000

• Wellbeing sessions

• Opportunities and Support to volunteer

TIMESCALE:

Closing date for applications 29th November 2024.

Application by cover letter and CV.