Event Fundraising Manager Jobs in East Yorkshire
Since 2004 the MS Therapy Centre (NW) (MSTC) has been supporting those with Multiple Sclerosis to lead more positive, enriched lives by providing complimentary therapies, Oxygen treatment, support and wellbeing services. It remains MS centric but also extends its reach to those with other neurological conditions, cancers and other specific conditions.
This is an exciting time to join our charity as we develop our new Centre based in Eccles alongside working on a strategy of cautious and sustained growth. We are looking for a dynamic and enterprising fundraiser to develop our work with trusts and foundations. They must be as passionate as we are about helping our members attain all that they can and wish to achieve.
You will need to be a team player with excellent communication and people skills. We require someone to be pro-active, resilient and good-humoured with excellent organisational and time management ability. Whilst working remotely you must be able to commute to the Centre on a regular basis. If you have a suitable background from working or volunteering in this area of fundraising then this could be an exciting opportunity for you.
To apply for this position please download the Job Description, Person Specification and Application form.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a one off opportunity to work for one of the most amazing charity communities….the family of Air Ambulances. The role is home based and while we say full time we have a strong track record of offering flexibility to the right candidate. While experience of events is desirable if you have experience elsewhere and can demonstrate the transferability of these skills then we want to hear from you.
Air Ambulances UK
Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day. See our website for more information.
Purpose of Post
The Membership and Events Lead will play a pivotal role in our membership programme and the events calendar that supports our membership offering. Working alongside the Membership and Events Manager the post holder will deliver the membership engagement strategy, help to recruit and retain new members and work on AAUK events.
Key events include the Annual Conference and Awards of Excellence, All Party Parliamentary Group Air Ambulance Reception and attendance at sector specific exhibitions. The current membership portfolio includes local air ambulance charities, air ambulance suppliers and other key stakeholders who support the air ambulance community.
Key Responsibilities
Events
· In collaboration with the Membership and Events Manager and the wider team, work towards the successful delivery of a calendar of events, taking ownership and accountability of any assigned events.
· Help to develop the sponsorship pipeline for key events in collaboration with other key members of the Income Generation team to ensure all opportunities for sponsorship are maximised.
· Conduct research and planning for UK events, covering areas such as venues, suppliers, routes and risk assessments.
· Assist with the management of finances for assigned events, negotiating best rates with suppliers, placing orders and processing invoices.
· Lead on selected events and work effectively with colleagues on project groups to deliver successful events. Prepare event briefs and support with marketing materials.
· Project management of other AAUK events and attendance at other relevant stakeholder events.
· Acting as a point of contact for when required to attend stakeholder events.
Membership
· Serve as the primary point of contact for active members and prospects, building and nurturing long-lasting relationships.
· Create and manage a membership pipeline. Steward, and pitch to prospective new members from this pipeline.
· Effectively promote membership benefits and ensure they are utilised across the membership.
· To assist in the running of AAUK knowledge sharing and networking forums.
Members Hub
· Produce and manage engaging content for members on the AAUK Membership Hub.
Other
· Be flexible and carry out any other associated duties that may arise, develop, or be assigned.
· Report and present to the AAUK Board when necessary.
· Support and promote diversity and equality of opportunity in the workplace.
· Comply with legal requirements for income generation general activities including GDPR, The Fundraising Code of Practice and others.
Essential Skills
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Experience with strategic event planning and execution
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Proven experience in account management, sales, customer success or a client-facing role
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Ability to engage, motivate and inspire key stakeholders.
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Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously
Desirable Skills
- Experience of working within a membership organisation, charity or similar.
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Ability to identify, build, and manage a pipeline of diversified leads from various channels.
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Excellent presentation skills, particularly at senior executive levels.
The client requests no contact from agencies or media sales.
Harris Hill is working with a Children's charity, who in turn seek an experienced Senior Partnership Development Manager for 6 months, on a full time, fixed term contract.
This role can be hybrid based or remote but will involve some travel around the country.
The purpose of the Senior Partnership Development Manager role is to deliver the new business strategy. In particular, it will involve identifying, cultivating and securing new strategic, multi-year corporate partnerships to generate sustained income growth, with a particular emphasis on prospect development and supporting the Lead on a number of the team’s key projects.
Skills and abilities
Ability to set objectives, identify and make strategic choices and execute plans to deliver these
Ability to self-start and work independently; driving your prospect pool, understanding donor motivations, cultivating your networks and establishing great relationships both with prospects and internally
Aptitude for identifying, cultivating and converting high quality prospects into long-term partners, applying creativity and expertise to the process and drawing on resources and support from across the organisation
Expertise in relationship-building and influencing, with prospects and internally
Good use of judgement in terms of when to escalate
Confidence in using Microsoft Word IT packages
Knowledge and experience
Knowledge of corporate acquisition strategies and tactics, including understanding what’s important in terms of donor motivations and the cultivation process
Proven experience in a charity setting, successfully cultivating and securing five-figure and above strategic partnerships.
Comfortable working with a financial target
Understanding of how to get the best from Salesforce, recording and analysing prospect information
Experience of and confidence in conducting due diligence
Familiarity with the UK charity market and fundraising trends, techniques and best practice
If you would like to find out more about this amazing charity, and the role itself, please apply for more details.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you a strategic thinker with a passion for international development and a proven track record in securing grant funding? Do you thrive on building meaningful relationships and crafting compelling funding proposals? Are you passionate about global health and women’s rights? If so, this is the role for you!
About Us
Hamlin Fistula UK is dedicated to our mission of ending obstetric fistula in Ethiopia. We are a small passionate team, committed to working closely with Hamlin Fistula Ethiopia to transform lives and restore hope for women affected by childbirth injuries.
About the Role
We are seeking an experienced Trusts and Philanthropy Manager to lead and grow our grant funding strategy. This is a pivotal role within our fundraising team, responsible for:
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Developing and executing a successful grant funding strategy: Identify, cultivate, and secure grants from trusts, foundations, institutional donors, and philanthropic individuals.
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Crafting compelling proposals: Prepare high-quality, creative funding applications that resonate with funders and help us achieve ambitious income targets.
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Building lasting relationships: Steward and nurture both new and existing funders through personalised communication, detailed reporting, and engaging updates.
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Strategic planning and research: Conduct prospect research to develop a robust funding pipeline and contribute to long-term planning and forecasting.
What You'll Bring
This job is for you if you can offer:
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Experience: A strong background in grant funding within the nonprofit sector. You'll have a proven track-record of securing and managing grants from trusts, foundations, and/or major donors. .
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Exceptional Communication Skills: Outstanding written and spoken English. You'll have the ability to translate complex information into engaging proposals and reports.
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Strategic and Analytical Thinking: Aptitude for matching funding needs with funder priorities. You'll back this up with solid research and planning skills.
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Personal Drive: Enthusiasm, energy, and a commitment to get things done. You'll use your excellent interpersonal skills to work effectively with diverse stakeholders.
What We Can Offer You
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Flexible Working: This role can be carried out remotely from anywhere in the UK. We hold quarterly face-to-face team meetings, with reasonable travel costs covered.
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Generous Benefits: Including a 10% pension contribution and health cashback scheme (covering physiotherapy, eye care and dental treatment).
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Supportive Team Environment: Work within a small, highly motivated team that values creativity, collaboration, and impact.
How to Apply
Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter and answer a few short screening questions to help us ensure the role is a good fit for you.
We believe in a world without maternal death, birth injuries or obstetric fistula, and support Hamlin Fistula Ethiopia to work towards this vision.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team as we prepare to increase our supporter base across Essex.
As a key part of our fundraising efforts in a high-performing region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year.
Key Responsibilities:
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Generate income across a range of community fundraising initiatives and events
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Steward supporters to help drive the charity’s fundraising activities and growth
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Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
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Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
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At least one year of fundraising experience, with a proven track record in income generation
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Strong experience in supporter stewardship
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Excellent communication skills, with the ability to engage and inspire supporters and partners alike
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Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
This is a fantastic opportunity to make a tangible impact and help us to grow our supporter base across Essex, Suffolk and Norfolk.
If you’re looking for a rewarding challenge, we would love to hear from you!
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser – West Midlands
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team in the West Midlands, Gloucestershire and Warwickshire.
As a key part of our fundraising efforts in a high-performing region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
This is a fantastic opportunity to make a tangible impact. If you’re looking for a rewarding challenge, we would love to hear from you!
In return, we offer a competitive salary based on a 35 hour working week and will have access to our pension scheme, life assurance, health care plan, an employee assistance support scheme, a personal safety app and access to an electric car scheme on successful completion of your probation period
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to temporarily join us to increase our supporter base across the North East, while our team member takes Maternity Leave, we anticipate for this to be a one year fixed term contract.
As a key part of our fundraising efforts in a high-performing region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year
Key Responsibilities:
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Generate income across a range of community fundraising initiatives and events
-
Steward supporters to help drive the charity’s fundraising activities and growth
-
Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
-
Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
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At least one year of fundraising experience, with a proven track record in income generation
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Strong experience in supporter stewardship
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Excellent communication skills, with the ability to engage and inspire supporters and partners alike
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Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
This is a fantastic opportunity to make a tangible impact and help us to grow our supporter base across the Northeast. If you’re looking for a rewarding challenge, we would love to hear from you!
Salary: Circa £31,000
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
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The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We don't believe survivors of modern slavery should ever have to sleep on the streets. We're looking for a team player with great communication skills and a 'can do' attitude to join our small, supportive team in making sure survivors have a safe place to live.
You'll combine your passion, organisation and collaboration skills to recruit, train and support hosts, process referrals and make guest placements.
Hope at Home operates a hosting scheme for survivors of modern slavery and human trafficking in the UK. We train and support hosts to welcome a survivor facing homelessness into their homes for an agreed time period.
KEY RESPONSIBILITIES
- Recruiting new volunteer hosts using networking and marketing skills including cold calling, following up warm leads and presenting at in person events.
- Supporting hosts with training, host support groups and staying in touch.
- Processing referrals and facilitating guest placements
- Building relationships with partner agencies
For a full job description and person specification, please see the attached document.
EMPLOYEE BENEFITS
Holiday Entitlement
33 days FTE including bank holidays (19 days actual including bank holidays).
Training & development
We have a strong value for the personal growth and development of our staff, as such we actively encourage and enable our employees to undertake various forms of training and development to enhance their personal skills and abilities and to grow as individuals.
Other benefits
Monthly external supervisions, flexible working arrangements, staff wellbeing package, employee pension scheme, travel costs (including mileage) covered by Hope at Home, supportive team and plenty of cake.
Please send a covering letter which should clearly show how you meet the skills and experience outlined in the Job Description, along with your CV. Applications without a cover letter will not be shortlisted.
Providing safe homes for survivors of modern slavery by offering a range of innovative accommodation options in collaboration with other organisations
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Effective and compelling communications are vital to our growth: HIWCF are seeking an experienced Communications professional to help deliver our aspirational plans. We want to significantly grow our endowment and this role will ensure our profile with our potential donor audiences significantly increases, ensuring that our Philanthropy Manager, CEO and Development committee are knocking on open doors - and that they have the marketing assets they need when they get through those doors.If you have worked within or alongside a fundraising or development team; you can think strategically about using communications to enable our aspirations for growth; you can communicate compellingly to people from all backgrounds in all formats; and can produce communications content and materials of the highest quality, then we want to hear from you.
Our mission is to enable positive social change within the poorest and most disadvantaged communities by linking local giving to local need.
About the role
✅Home-based: With extensive travel within Northern Ireland.
✅Hours: 35 hours per week over a flexible working pattern with an estimated 24-weekend activities per annum.
- As a Strategic Partnerships Manager based in Northern Ireland, you’ll work within the Church Partnerships Team and play a key role in building on existing significant relationships.
We need you to be
⭐ Passionate and Committed. Driven by a desire to help release children from poverty in Jesus’ name.
⭐ Strong Networker. Skilled at building and maintaining relationships with church leaders and key partners.
⭐ A Confident Speaker. Comfortable speaking in various church and event settings, inspiring others to support our mission.
⭐ Strategic and Collaborative. Able to work with our leadership to shape and implement growth strategies.
⭐ Results Oriented. Focused on achieving sponsorship objectives and maximising partnership opportunities.
⭐ Personally committed to the Christian faith. You can read more about this in our Policy on Posts to be Held by Christians.
- Are you ready to take on the challenge of playing a pivotal role in helping release children from poverty in Jesus’ name?
Join our dynamic Partnerships Team and help shape our growth strategy! Collaborate with our leadership to build lasting relationships with church and denominational leaders, support strategic decision making, and drive acquisitions through churches, events, and networks.
Deepen our connections with key partners, enhance our holistic child development programs, and contribute to our mission of addressing poverty in Jesus' name. If you're a confident speaker with strong networking skills and a passion for our cause, we want you on our team!
In return, you will get
➡️Flexible and sociable working environment
➡️Time in Lieu offered
➡️Pension scheme with 10% employer contribution
➡️Income Protection & Group Life cover
➡️Private Medical & Dental cover
➡️Celebrating life milestones such as, birthdays, newcomers, weddings, babies etc
➡️Weekly team prayers and devotionals
➡️Compassion updates and worship events
⭐We encourage you to read the full job description to see if this role aligns with your skills and aspirations!
We work in 29 countries partnering with 8,600 local churches within communities experiencing poverty.
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The client requests no contact from agencies or media sales.
Philanthropy Manager
Reference: FEB20258303
Location: Flexible in England
Contract: Permanent
Hours: Full Time, 37.5 hours per week
Salary: £32,022.00 - £34,377.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
The RSPB’s successful and dynamic Philanthropy Team are looking for an experienced Philanthropy Manager who will be responsible for building relationships with mid-level donors and increasing the number and value of their donations. This role requires an enthusiastic and hardworking team player who will have a strong focus on developing donor relationships, maximizing their contributions while offering an engaging stewardship journey.
This role will lead on generating gifts from mid-level donors - those giving between £500 - £5,000. The position is tasked with increasing the number and value of these donations via a strategic mid-level donor stewardship programme that will inspire and engage both new and existing contacts.
Key Result Areas:
- Income – deliver innovative methods to manage and develop relationships with donors giving at the mid-level.
- Effective relationship building - through personalised and bespoke communications, requests, thanking, events and personal contact.
- Events - lead on and deliver an impactful and memorable events programme for the Philanthropy Team. Most events are likely to be Reserve based, often featuring work that has either been supported or will be featured in an appeal.
- Communications - work with the wider Philanthropy Team to develop an inspirational communications package to reach the entire donor base and play a full role in supporting the team to reach more donors.
- Advocacy – build strong relationships with teams across the RSPB to encourage collaboration and closer working relationships.
Essential skills, knowledge and experience:
- Exceptional fundraising experience as demonstrated by previous work successes and recognised fundraising courses.
- Effective management and development of donor relationships leading to substantial increase in income.
- Ability to develop, cultivate and inspire a prospect to make a significant donation.
- Able to undertake basic research on potential prospects.
- Effective use of a fundraising database and analysing data in spreadsheets.
- Excellent organisational skills.
- Ability to problem solve and adapt to change.
- Excellent written and verbal communication with an ability to communicate effectively at all levels.
- Strong awareness of confidentiality and data protection.
- Ability to manage multiple donor relationships effectively.
Desirable skills, knowledge and experience:
- Ability to write proposals asking for substantial gifts.
- Plan and deliver engagement activities and events.
- Have an interest in nature conservation issues.
- Ability to take on complex issues and work with others to formulate a fundraising plan.
- Ability to write a proposal using pre-existing material.
Closing date: 23:59, Wed, 12th Mar 2025
We are looking to conduct interviews for this position from week commencing 24 March 2025.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side.
People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
- About the role
✅Home-based: With extensive travel within North West England.
✅Hours: 35 hours per week over a flexible working pattern with an estimated 24-weekend activities per annum.
As a Strategic Partnerships Manager based in North West England, you’ll work within the Church Partnerships Team and play a key role in building on existing significant relationships.
- We need you to be
⭐ Passionate and Committed. Driven by a desire to help release children from poverty in Jesus’ name.
⭐ Strong Networker. Skilled at building and maintaining relationships with church leaders and key partners.
⭐ A Confident Speaker. Comfortable speaking in various church and event settings, inspiring others to support our mission.
⭐ Strategic and Collaborative. Able to work with our leadership to shape and implement growth strategies.
⭐ Results Oriented. Focused on achieving sponsorship objectives and maximising partnership opportunities.
⭐ Personally committed to the Christian faith. You can read more about this in our Policy on Posts to be Held by Christians.
- Are you ready to take on the challenge of playing a pivotal role in helping release children from poverty in Jesus’ name?
Join our dynamic Partnerships Team and help shape our growth strategy! Collaborate with our leadership to build lasting relationships with church and denominational leaders, support strategic decision making, and drive acquisitions through churches, events, and networks.
Deepen our connections with key partners, enhance our holistic child development programs, and contribute to our mission of addressing poverty in Jesus' name. If you're a confident speaker with strong networking skills and a passion for our cause, we want you on our team!
- In return, you will get
➡️Flexible and sociable working environment
➡️Time in Lieu offered
➡️Pension scheme with 10% employer contribution
➡️Income Protection & Group Life cover
➡️Private Medical & Dental cover
➡️Celebrating life milestones such as, birthdays, newcomers, weddings, babies etc
➡️Weekly team prayers and devotionals
➡️Compassion updates and worship events
⭐We encourage you to read the full job description to see if this role aligns with your skills and aspirations!
We work in 29 countries partnering with 8,600 local churches within communities experiencing poverty.
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The client requests no contact from agencies or media sales.
Salary: £33,256 - £36,951 per annum
Hours: 37.5 hours
Department: Membership & Fundraising
Job Type: Full time
Contract Type: Fixed Term Contract
There’s never been a better time to join the team! They have launched an ambitious new strategy – and they want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making them healthier and happier, cycling can help them all thrive.
The role of Relationship Manager (maternity cover) is crucial in continuing to support their and grow their donor community to ensure safe and positive cycling for the next generation. This role is dedicated to ensuring that philanthropists receive a positive experience and remain with our client for many years, the role looks after all mid-level, major and legacy gifts for our client.
Are you the person that can drive growth in these areas? Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this role and for our client. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.
They are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. They strongly believe that diversity strengthens their work. If you are already passionate about cycling, that’s great, many of them are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to them.
Please note - this is a home-based role, but will require regular travel to events across England.
Applications close at 9:00am on the closing date shown.
Benefits: 27 days holiday + bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, membership plus many more staff benefits.
REF-219 899
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.
As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.
Please ensure that you read the attached full role description before applying.
Evening and weekend work will be required.
Background
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.
We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.
The Role
As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.
In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.
You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.
Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.
Key Responsibilities
Shift Leadership
- Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
- Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
- Provide timely updates and feedback on shift activity and performance.
Team Support and Coordination
- Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
- Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
- Foster a collaborative and supportive team environment, promoting open communication and teamwork.
Quality Assurance
- Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
- Provide constructive feedback to Moderators to maintain and elevate service standards.
Supporter Experience
- Work with wider team to implement optimisations for campaign performance.
- Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
- Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
- Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.
Fundraising Support
- Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.
Skills and Knowledge
Leadership and Coordination
- Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
- Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions
Social Media and Communication
- Strong experience in social media moderation, with excellent written communication skills.
- Familiarity with creating and managing social media content and interactions.
Technical and Organisational Skills
- Proficiency in using social media and other relevant technology platforms.
- Exceptional organisational skills, including managing rotas and tracking team performance
Quality Assurance and Feedback
- Experience in conducting quality assurance checks and providing constructive feedback.
- A commitment to maintaining high standards and continuous improvement.
Requirements
- Access to a PC or laptop (Mac or Windows) and a secure broadband service.
- Ability to work independently.
The client requests no contact from agencies or media sales.
First Give is a national charity that inspires young people to make a difference to the causes they care about. We do this through working in partnership with schools to create opportunities for young people to give to the causes and charities that mean something to them. Our core programme is a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes, and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc.) in support of them.
Our vision is of a more generous society where everyone is willing and able to give back to the causes and charities that matter to them. Our values inform what we do at First Give. We are:
· Altruistic
· Inspiring
· Empowering
· Collaborative
· Professional
This is an exciting time for First Give, as we have recently launched our three-year strategy and our ambition to activate the generosity of a million young people by 2034.
Programme Manager Role
The Programme Manager will be responsible for growing the First Give network in the Midlands. Growth across the Midlands plays a part in our recently launched strategy, and the Programme Manager will use their understanding of the education sector to build relationships with key stakeholders and grow our number of partner schools.
Contract: Full time, permanent. 37.5 hours per week (typically 9am-5.30pm, but with occasional early starts and late finishes dependent on events and school visits)
Salary: £33,000 p.a.
Location: Working from home in the Midlands, with regular travel to schools across region. Occasional travel to First Give’s London office in West Hampstead and other locations in England and Wales for team meetings will also be required.
Reporting to: Head of Programmes
Person Specification
Essential:
· Passionate about young people and their potential to drive social change
· Experience developing strong relationships across a range of stakeholders, including senior leaders
· Experience managing and supporting a large caseload of “client” relationships
· Strong understanding of the education sector, schools and the realities of teaching
· Superb organisation and prioritisation skills
· Confident, experienced and engaging public speaker, presenter and facilitator
· Excellent communication skills (both written and verbal)
· Excellent attention to detail and high standards
· Proactive, independent worker able to work well alone and as part of a team
· Flexible and adaptable to the needs of a scaling organisation
· Full, clean driving licence
Desirable:
· Experience of working in a small, decentralised organisation
· Experience of developing learning resources to achieve specified outcomes, and/or programme design
· Experience coordinating freelance staff
· Experience planning and delivering training
· Familiar with Salesforce
Please refer to attached JD and Person Spec for full list of key responsibilities.
Why work for First Give?
First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:
· 25 days of annual leave plus bank holidays, increasing by one day annually after 3 full years of service to a maximum of 30 days.
· Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.
· A work from home allowance will be provided.
· Access to Health Assured (health and wellbeing) Employee Assistance Programme.
· Generous training and professional development budget, with regular training offered through the Pears Foundation.
· Multiple team socials and meetings throughout the year.
· 5% employer matched pension contributions.
Creating opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care about
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