Event Coordinator Volunteer Roles in Edinburgh

The Community Liaison Officer plays a crucial role in responding to enquiries from our key stakeholders, such as individual and corporate donors, community fundraisers, volunteers and guests. By providing compassionate customer service, they help to raise awareness of the mission of the food bank, drive donations and support those in need. 

Hours: ~3 hours a week: to be done around your own schedule and chosen hours. Includes a fortnightly 1-hour team Zoom meeting.

Location: Remote

About Bounds Green Food Bank: 

Open since June 2020, we serve over 1,500 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in a crisis situation where they need assistance to feed themselves and their families.

Job description:

• Answering all social media messages and emails from the community, guests, donors, businesses and volunteers with enthusiasm and compassion.

• Providing a positive experience for our potential guests by helping them to understand the processes at the food bank or how they can access other support if they live outside our remit.

• Responding to messages and emails in a timely, efficient and professional manner.

• Problem-solving – taking ownership of each query, liaising with coordinators from other teams when suitable to ensure these are resolved.

• Supporting fellow members of the Communications Team.

Person specification:

• Experience in a customer service role.

• Excellent written communication skills.

• An understanding of the challenges that food bank users face, from food and fuel poverty to feelings of shame and embarrassment.

• An understanding of GDPR, customer confidentiality and handling sensitive information.

• A passion for supporting the community and social equality.

Benefits:

• Flexible hours - fit around your own schedule!

• Work from the comfort of your own home

• Give back to the community - one of the NHS’ 5 Ways to Wellbeing!

• Gain access to free workshops for volunteers and upskill on a range of topics (conflict resolution, mental health first aid, arts and crafts, and more)

• Join free social events for volunteers (such as picnics, walks, games nights and celebration events)

• Gain a sense of community and meet the huge team of volunteers

Main purpose of job: The Facebook Member Supporters plays a crucial role in creating a safe, supportive, and engaging environment for members of Mast Cell Action’s Adult and Parent/Carer support groups. This volunteer position focuses on ensuring that the group remains a positive and informative space, while upholding group rules, safeguarding members, and representing the charity with empathy and care.

Department: Community Engagement

Weekly Hours: 4+

Position reports to:  Community Engagement Coordinator

Salary: N/A - Voluntary

Key tasks include:

Membership Management: Review and approve or decline group membership requests.

Group Rule Enforcement: Familiarise yourself with group rules and ensure they are upheld. This involves deleting posts or comments that break group rules, providing feedback to members, issuing warnings, suspensions and bans.

Charity Representation: Engage with members regularly by commenting on posts with empathy and support. This may involve referring members to Mast Cell Action resources and events as appropriate.

Post Approval

Safeguarding: Act promptly on posts that may indicate a safeguarding issue, following our internal policies and procedures.

Escalation & Communication of issues your supervisor 

Skills and Experience:

Strong understanding of Facebook group functionality (approving members, moderating posts, managing comments).
Excellent communication and interpersonal skills.
Empathy, patience, and the ability to engage with people experiencing health challenges.
Commitment to upholding group rules and creating a positive, inclusive space.
Awareness of safeguarding principles and willingness to escalate concerns.

Support and Training:

Member Supporters will receive an induction and ongoing support from Mast Cell Action staff.
Access to a WhatsApp group for moderators to communicate, share concerns, and seek advice.
Regular check-ins to provide feedback, celebrate successes, and address any challenges.

Key Objectives: By volunteering as a Facebook Member Supporter, you’ll help create a safe, compassionate, and empowering space for people with MCAS and their families, fostering community and reducing isolation.

We are seeking an enthusiastic and creative volunteer to join Jawbone Collective as a Publicity and Public Relations coordinator. This role is perfect for someone passionate about arts and culture who wants to gain hands-on experience in public relations and marketing.

This is more a traditional Public Relations role as we have someone on our team working with social media. However there is a requirement to align the promotional strategies and content with this team member.

As part of our inclusive creative community, you'll contribute to an organisation that champions diverse voices, including neurodivergent, disabled, LGBTQIA+ and working-class writers. While a love for literature isn't required, you'll be supporting a mission that makes literary opportunities accessible to all through affordable programs and free submission opportunities.

We will consider applicants who wish to hold a temporary position (12 weeks minimum)

Key Responsibilities:

• Develop and implement publicity strategies to promote Jawbone Collective's events, publications and workshops
• Proactive in sourcing opportunities for The Jawbone Collective to be promoted locally and online.
• Write and distribute press releases and media announcements
• Maintain relationships with local media contacts and community partners
• Assist in organising and promoting public events
• Track and report on publicity efforts
• Create engaging content for social media platforms (

Ideal Candidate:

• Strong written and verbal communication skills
• Basic knowledge of graphic design and photo editing
• Ability to work independently and as part of a team
• Interest in arts, culture, and community engagement

Time Commitment:

In the initial settling period there would be more hours per week, this can be negotiated (possible 10 - 15 hours) however long term the hours may sit at 6 hours a fortnight.

Remote working however if you live in the SW of England and wish to be more involved in the activities of Jawbone Collective this is encouraged.

Benefits:

• Gain valuable experience in public relations and marketing
• Build a professional portfolio
• Network with arts and culture professionals
• Be part of a dynamic and creative community organisation

To apply, please send your CV and a Cover Letter

About The Jawbone Collective

The Jawbone Collective CIC is a dynamic non-profit voluntary arts organisation based in the Southwest of England, dedicated to nurturing poets and writers across the Wessex Region. Founded in 2019, we've grown from our initial mission of publishing poets to becoming a comprehensive creative hub offering multiple activities to engage and contribute to our community.

Our core community of 15 poets and writers represent diverse voices, including LGBTQ+, neurodivergent, disabled communities. We actively challenge publishing industry norms by making literary opportunities accessible to groups in the community that need to overcome many barriers to have a profession in literature. Our mission centres on building confidence in creatives and enabling them to celebrate and share their work through publication and performance.

Main purpose of job: The Facebook Member Supporters plays a crucial role in creating a safe, supportive, and engaging environment for members of Mast Cell Action’s Adult and Parent/Carer support groups. This volunteer position focuses on ensuring that the group remains a positive and informative space, while upholding group rules, safeguarding members, and representing the charity with empathy and care.

Department: Community Engagement

Weekly Hours: 4+

Position reports to:  Community Engagement Coordinator

Salary: N/A - Voluntary

Key tasks include:

Membership Management: Review and approve or decline group membership requests.

Group Rule Enforcement: Familiarise yourself with group rules and ensure they are upheld. This involves deleting posts or comments that break group rules, providing feedback to members, issuing warnings, suspensions and bans.

Charity Representation: Engage with members regularly by commenting on posts with empathy and support. This may involve referring members to Mast Cell Action resources and events as appropriate.

Post Approval

Safeguarding: Act promptly on posts that may indicate a safeguarding issue, following our internal policies and procedures.

Escalation & Communication of issues your supervisor 

Skills and Experience:

Strong understanding of Facebook group functionality (approving members, moderating posts, managing comments).
Excellent communication and interpersonal skills.
Empathy, patience, and the ability to engage with people experiencing health challenges.
Commitment to upholding group rules and creating a positive, inclusive space.
Awareness of safeguarding principles and willingness to escalate concerns.

Support and Training:

Member Supporters will receive an induction and ongoing support from Mast Cell Action staff.
Access to a WhatsApp group for moderators to communicate, share concerns, and seek advice.
Regular check-ins to provide feedback, celebrate successes, and address any challenges.

Key Objectives: By volunteering as a Facebook Member Supporter, you’ll help create a safe, compassionate, and empowering space for people with MCAS and their families, fostering community and reducing isolation.

Main purpose of job: The Facebook Member Supporters plays a crucial role in creating a safe, supportive, and engaging environment for members of Mast Cell Action’s Adult and Parent/Carer support groups. This volunteer position focuses on ensuring that the group remains a positive and informative space, while upholding group rules, safeguarding members, and representing the charity with empathy and care.

Department: Community Engagement

Weekly Hours: 4+

Position reports to:  Community Engagement Coordinator

Salary: N/A - Voluntary

Key tasks include:

Membership Management: Review and approve or decline group membership requests.

Group Rule Enforcement: Familiarise yourself with group rules and ensure they are upheld. This involves deleting posts or comments that break group rules, providing feedback to members, issuing warnings, suspensions and bans.

Charity Representation: Engage with members regularly by commenting on posts with empathy and support. This may involve referring members to Mast Cell Action resources and events as appropriate.

Post Approval

Safeguarding: Act promptly on posts that may indicate a safeguarding issue, following our internal policies and procedures.

Escalation & Communication of issues your supervisor 

Skills and Experience:

Strong understanding of Facebook group functionality (approving members, moderating posts, managing comments).
Excellent communication and interpersonal skills.
Empathy, patience, and the ability to engage with people experiencing health challenges.
Commitment to upholding group rules and creating a positive, inclusive space.
Awareness of safeguarding principles and willingness to escalate concerns.

Support and Training:

Member Supporters will receive an induction and ongoing support from Mast Cell Action staff.
Access to a WhatsApp group for moderators to communicate, share concerns, and seek advice.
Regular check-ins to provide feedback, celebrate successes, and address any challenges.

Key Objectives: By volunteering as a Facebook Member Supporter, you’ll help create a safe, compassionate, and empowering space for people with MCAS and their families, fostering community and reducing isolation.

This is an exciting opportunity to help lead Big Leaf Foundation in the next phase of its development, as we transition our self-employed contractors to employee contracts and explore new multi-year core funding opportunities to build greater sustainability in our work. We are looking for someone with direct experience in financial management and/or charity finance and fundraising to fill this role. Ideally you will have experience of moving people onto employee contracts. You will use your skills and knowledge to make a lasting difference to the lives of displaced young people in Surrey.

In addition to the general responsibilities of a trustee, duties of the treasurer include:

• Overseeing, approving and presenting budgets, accounts and financial statements.
• Being assured that the financial resources of the organisation meet its present and future needs.
• Ensuring that the charity has an appropriate reserves policy.
• Preparing and presenting financial reports to the board.
• Ensuring that appropriate accounting procedures and controls are in place.
• Liaising with any paid staff and volunteers about financial matters.
• Advising on the financial implications of the organisation’s strategic plans.
• Ensuring that the charity has an appropriate ethical funding policy.
• Ensuring that there is no conflict between any funding sources and the aims and objects of the charity.
• Ensuring that the accounts are prepared and disclosed in the form required by funders and the relevant statutory bodies, for example the Charity Commission.
• Ensuring that the accounts are scrutinised in the manner required (independent examination or audit) and any recommendations are implemented.
• Keeping the board informed about its financial duties and responsibilities.
• Contributing to the fundraising strategy of the organisation.
• Ensuring the accounts are presented in a coherent and easily understandable way in our annual review.
• Sitting on appraisal, recruitment and disciplinary panels as required.

In addition, with other trustees to hold the charity “in trust” for current and future beneficiaries by:

• Ensuring that the charity has a clear vision, mission and strategic direction and is focused on achieving these.
• Being responsible for the performance of the charity and for its “corporate” behaviour; ensuring that the charity complies with all legal and regulatory requirements.
• Acting as guardians of the charity’s assets, both tangible and intangible, taking all due care over their security, deployment and proper application.
• Ensuring that the charity’s governance is of the highest possible standard.