Event Administrator Jobs in Manchester

Interviews: 26/03 in the centre

For more information or to apply, please click 'Apply Now' to be directed to our website.

The King's Trust believes all young people should have the chance to succeed, they are the key to a positive and prosperous future. The young people we help, face a range of challenges, our job is to inspire and support young people, to help them reach their potential so that they can thrive, and society can prosper.

We are looking for a Centre Coordinator to join our team in our Manchester Centre on a permanent basis. In this role, you will provide a warm and welcoming reception for young people, staff, and visitors over the phone and in person, so if you are approachable, passionate, and non-judgemental, this could be your role.

You will indirectly support young people by ensuring that our Centre operates safely and efficiently. You will be responsible for managing delivery space, facilities compliance and controlling office equipment and supplies. Having previous administrative experience is beneficial but not essential.

To be successful in this role, you must have a good understanding of the challenges young people within our target groups face, to assist them when they arrive in our Centre. In this role no two days are the same, you get to be involved with many different functions of the Trust and interact with everyone who works in the Centre, this is why planning and organisation skills are a must.

If you are up for a challenge and enjoy working in a team, we would love to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Centre Coordinators? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Centre Coordinators! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3417 

Applications are due by 23.59 GMT on Friday 4th April 2025.

Shortlisted candidates will be required to complete a brief task to demonstrate their skills and abilities. Please submit your CV along with a cover letter detailing your relevant experience for the role.

Responsible to: Marketing and Communications Manager

Job Purpose: Assist in delivering and evaluating campaigns and activities that lead to the effective positioning and promotion of the Good Business Charter via its internal and external communications channels.

Location: Based from home with the expectation of at least quarterly in-person team meetings in York.

Employment: 2-3 days (to be discussed upon interview)

Salary: £23,000 p.a. pro rata for number of days worked

JOB DESCRIPTION

• Support the development and delivery of marketing and communications campaigns, helping to promote GBC’s message externally and with accredited organisations.
• Assist in coordinating internal and external communications, ensuring consistency in messaging across all channels.
• Help create, edit and proofread engaging content for GBC’s communications channels, including social media, newsletters and the website.
• Assist with the design of digital assets for social media, website and newsletters.
• Maintain and schedule content for GBC’s social media presence, supporting efforts to increase brand awareness.
• Support the team with monthly newsletters and other communications to accredited organisations.
• Work alongside the Marketing and Communications Manager and wider team to help deliver GBC’s communications strategy, supporting key projects and campaigns.
• Track and report on marketing performance metrics to assess the success of different strategies.
• Support outreach efforts by making phone calls to accredited organisations and stakeholders as needed with regard to use of the GBC logo.
• Supporting the wider team with administrative tasks as needed, ensuring smooth day-to-day operations and contributing to the overall success of the organisation.

PERSON SPECIFICATION 

Essential 

• Some experience in marketing and communications, with an understanding of strategic approaches.
• Creative and proactive communicator with a passion for ethical business practices.
• Strong writing, editing and proofreading skills, with attention to detail and the ability to produce high-quality content.
• Experience using digital communication channels, including social media.
• Good eye for design and an understanding of how to tailor messaging for different audiences across multiple platforms.
• Keen learner with a proactive attitude towards developing new skills and staying informed on best practices in marketing and communications.
• Ability to work collaboratively within a team and engage with external stakeholders effectively.
• Flexibility in working hours to respond to social media engagement and support events.

Desirable 

• Previous experience in the charity or responsible business sector.
• Familiarity with media relations and press engagement.
• Awareness of key challenges businesses face in relation to the 10 components of the Good Business Charter.

We are recruiting for a part time temporary Digital fundraising assistant for an inspiring medical research charity This role will be responsible for the project management, marketing and delivery of a wide range of virtual events for the charity in order to grow the fundraising income.

The role is 3 days a week , Monday to Wednesday and the role is fully remote

The Role
Support the Digital Fundraising team with the execution of our Digital fundraising programme.
Provide support to the Digital Fundraising Officers in the stewardship of our digital event participants.
Carry out market research on other virtual fundraising communities in the sector, sharing and applying learning to your work at the charity helping to ensure it remains a leader in this space
Maintain high standards of data capture by using external databases to record and edit registration and fundraising data, ensuring it is correct and reported into the main CRM in a timely manner, in accordance with the teams and external stakeholders requirements.
Moderate the virtual challenge social media groups, creating safe spaces, drafting, and scheduling inspirational and useful content, engaging with posts, responding to queries, and providing first-class supporter care.
Act as a main point of contact across all communication channels for supporters taking part in virtual fundraising activities. Manage multiple inboxes daily (including Outlook, Messenger, Facebook, and Twitter) and respond to challenge and fundraising queries, signpost to Bereavement Support and provide other administrative support as required.
Support with the fulfilment of participant fundraising and thank you packs, ensuring order amendments are communicated and actioned.
Support organisations, groups and individuals fundraising online and ensure they abide by appropriate terms and conditions.

The Candidate
Excellent understanding of a wide range of social media channels, including the nuances of different channels
Experience creating engaging video, image and written content for different social channels
Experience of managing online community groups, including managing conflict
Excellent communication skills (both written and verbal)
Excellent copywriting skills
Excellent attention to detail

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

This role will lead on the delivery of our year-round volunteering programmes, with a particular focus on volunteering at our venue Aviva Studios. This will include the recruitment of Aviva Studios volunteers, training and induction, and support for volunteers taking part in our programmes. You will ensure that the volunteer programme is inclusive and accessible, and that volunteers have a fantastic experience at all points that they interact with us.

The primary focus of this role is leading on the volunteer-facing aspects of the Venue Volunteer Programme, however it may include providing some support to volunteering on other Factory International programmes like MIF at critical times.

This role will involve some evening and weekend working – particularly during volunteer recruitment periods and to facilitate the delivery of some of our events. Work outside of core working hours can be taken back on a flexible basis.

RESPONSIBILITIES

- Manage our year-round volunteering programmes – in particular at Aviva Studios - responding to wider societal need to create social impact in the city

- Develop partnerships with appropriate organisations and agencies including community and voluntary sector organisations, local authorities, universities, sponsors and other cultural partners with specific emphasis on inclusion and representation

- Lead the delivery of volunteer recruitment for our year-round programmes, ensuring and encouraging applications from diverse communities across Greater Manchester and supporting the application and selection processes for new and returning volunteers

- Plan, develop and implement volunteer training and induction schemes to ensure volunteers are confident in their roles and able to follow all health and safety guidelines.

- Work with the Head of Welcome, the wider Welcome Team, and other departments to plan volunteer involvement in projects and events taking place at Aviva Studios.

- Create volunteer resources (digital and print) including induction packs, volunteer handbooks, etc

- Plan and deliver events focused on building community within the volunteering team, and celebrating their role within Factory International

- Ensure efficient and accurate administration of our year-round volunteer programme including maintaining databases and schedules, processing volunteer expenses and contributing to evaluation processes and reporting

- Work closely with relevant teams to maximise awareness and opportunity within the Volunteer programme, and to ensure integration into the organisation’s other activities and needs

PERSON SPECIFICATION

 ESSENTIAL

 - Excellent communication skills, including written communication and verbal presentation skills

- Excellent organisational and administrative skills, including attention to detail when dealing with large amounts of data

- Experience of working with volunteers, and some understanding different frameworks for involving volunteers

- Ability to work on own initiative as well as part of a team

- Ability to manage multiple priorities, meet deadlines and solve problems independently

- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

- Willing to get take relevant statutory checks eg DBS (Factory International can support with processing and payment)

 DESIRABLE 

- Volunteer Management experience within a year-round venue

- Experience of working with a Volunteer Management System (i.e. an online system that holds volunteer records, enables applications to be submitted, enables rota-ing, etc) – or other types of digital record systems

- Experience of having volunteered with a venue, event or charity

- Experience of designing and delivering training programmes or sessions

- Positive and enthusiastic attitude with a commitment to excellence

- Enthusiasm for training, mentoring and support of emerging talent

The Latin Mass Society (LMS) is a London-based Roman Catholic charity (No. 248388). Founded in 1965, the charity is focused on the Traditional Latin Mass and other sacraments, organising devotional events and training, and maintains an online shop.

Working with the Society’s General Manager, Trustees, and local volunteers, the Communications Officer will drive the charity's advertising and promotion -- profile raising, for membership, and for the chairty's press releases and events -- creating advertising copy and planning its appearance in print and online, including video presentations, and engage with journalists and influencers across all media platforms for the same purposes, managing the charity's social media accounts.

Attendance at some key events is essential.

Status: Self-employed.

Hours: variable, averaging 10 hours a week.

Salary: £8,320 pa.

It is envisaged that the Communications Officer will work mainly from home with some on-site meetings and attrndance at events required.

Key relationships: Chairman, General Manager (line manager), Editor of Mass of Ages, Local Representatives.

Main duties and responsibilities:

· Cultivate relationships with people in the social media and Catholic and secular press (e.g. Catholic Herald, EWTN, bloggers, Catholic journalists, prominent Catholics)

· Put the Chairman and/or leading members of the Society forward for interviews, provide quotations, or compose articles for various media

· Evaluate the success of press and publicity activity to aid future planning.

· Work with volunteer Local Representatives to promote grass roots activities

· Produce newsletters, posters, promotional material and adverts

· Coordinate membership, retail and fundraising campaigns

· Maintain on the Society’s website and social media accounts a flow of news, announcements, videos, and developing resources pages

The ideal candidate will demonstrate:

· A good knowledge and understanding of the UK and international Catholic environment and the Traditional Latin Mass

· Knowledge of and experience in offline and on-line media

· Knowledge of graphic design for print and digital content along with basic video editing skills.

· Experience of working under pressure

· Experience of working independently and in a small team

· Excellent and persuasive interpersonal skills

· Creative written communication skills

Closing date for applications: 31 March 2025.

Interviews will take place in London in April.

Applicants must have the right to live and work in the United Kingdom. 

Fundraising Relationships Officer
£32,000 (full-time, permanent) – open to flexible working requests
Hybrid – 1 – 2 days per month in London office

The Talent Set is delighted to be partnering with a renowned animal welfare charity whose mission is to improve the welfare of working animals around the world and supporting the communities that depend on them.

We are seeking a proactive Fundraising Relationships Officer to support the team in driving the growth and development of the high value donor and corporate fundraising programme. You will take charge of managing mailings, conducting insightful donor research, organising impactful events, and providing crucial administrative support to ensure the smooth running of our fundraising efforts. You’ll play a crucial role in helping to deliver exceptional stewardship to high-net-worth individuals, legacy pledgers and corporate partners to ensure continued success.

The Role:

• Support on high value donor and corporate partnership fundraising and engagement activities, and lead on managing all initial enquiries
• Administer the high value donor thanking programme according to set procedures and timelines, all whilst providing exemplary stewardship
• Maintain the prospect pipeline, identifying potential donors and corporate partners, and conducting detailed, GDPR compliant research to enable effective cultivation
• Coordinate and organise fundraising and engagement events
• Support on the development and production of fundraising and marketing materials
• Provide general administrative support to ensure the smooth running of the team’s fundraising programme, such as drafting documents, updates and meeting minutes, dealing with telephone queries, data entry and filing

About You:

• An enthusiastic and proactive individual with experience in a fundraising or charity role  
• A great understanding of and proficiency in using a database
• Excellent verbal and written communication skills, and ability to engage with stakeholders confidently
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks and deadlines
•  A team player with a collaborative approach to getting involved and supporting across a small team as required

Closing Date: Rolling applications
Interviews: TBC

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

RiverCare & BeachCare Programme Officer (East of England)

Salary: £29,840 p.a.

Contract: Permanent

Hours:  37.5 hours per week

Location: Home-based with regular travel in the East of England, and occasional travel nationwide.

We also offer 27 days of annual leave (pro-rated for hours worked) plus bank holidays and a birthday day off; Extra days leave for travelling using alternatives to flying; The opportunity to join the UK’s first net carbon pension scheme with 8% employer pension contributions; A core hours system of working and enhanced family friendly policies.

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world facing huge environmental challenges, the work we do has never been more important or more urgent. This is a fantastic opportunity for a talented and enthusiastic Programme Officer to join our RiverCare & BeachCare programme, run by Keep Britain Tidy in partnership with programme funder Anglian Water.

The successful candidate will be joining a long-established programme which works with a large network of community-led volunteer groups throughout the region. Groups take practical action to protect and enhance their local watercourses and coastlines. The programme aims to inspire people to gain a sense of community ownership of local blue spaces through training and support to become empowered, self-organising volunteer groups.

The successful applicant will be joining the team at an exciting time of programme development, as we look to increase learning and advocacy for environmental stewardship and sustainability. You will have experience of volunteering or volunteer coordination, working with communities and a wide variety of partner organisations, and hold a good knowledge of ecological challenges, ideally in the water and marine environment.

You will be an effective communicator, organised and able to manage your own time. You will be knowledgeable in matters of volunteer health and safety, data protection and safeguarding, with strong skills in using IT to support with the administration required for successful programme delivery.

You will be working as part of a regional and national team. Some travel within the region will be required, as will occasional weekend and evening work.

If you are interested in this job and want to help us make a difference, please review a copy of the full job description.  After reading the application information, if you would love to work with us, please continue to apply. 

As part of the application process you will need to answer 3 questions and submit your CV - these will be reviewed based on the criteria found in the person specification. We also ask that you complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and not excluding any community. Please note that this information will be held separately and securely.

The deadline for applications is 9am on Monday 10th March 2025. Keep Britain Tidy reserves the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we ask that you please submit your application as early as possible.

For successful candidates, interviews will be held via Microsoft Teams on Thursday 20th and Friday 21st March 2025.

Environmental change is affecting us all and we know that a diverse workforce yields best results. We want people from all backgrounds to be part of the solution. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all staff and welcomes applicants from all backgrounds. If you need any reasonable adjustments throughout the recruitment process, you just need to let us know.

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

We are proud winners of the Working Families’ Best Small Employer Award 2021.

No agencies please.

RiverCare & BeachCare Programme Officer (30 hours)

Salary: £23,872 p.a. pro-rata (£29,840p.a. FTE)  

Contract: Permanent

Hours:  30 hours per week

Location: Home-based with regular travel in the East of England, and occasional travel nationwide.

We also offer 27 days of annual leave (pro-rated for hours worked) plus bank holidays and a birthday day off; Extra days leave for travelling using alternatives to flying; The opportunity to join the UK’s first net carbon pension scheme with 8% employer pension contributions; A core hours system of working and enhanced family friendly policies.

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world facing huge environmental challenges, the work we do has never been more important or more urgent. This is a fantastic opportunity for a talented and enthusiastic Programme Officer to join our RiverCare & BeachCare programme, run by Keep Britain Tidy in partnership with programme funder Anglian Water.

The successful candidate will be joining a long-established programme which works with a large network of community-led volunteer groups throughout the region. Groups take practical action to protect and enhance their local watercourses and coastlines. The programme aims to inspire people to gain a sense of community ownership of local blue spaces through training and support to become empowered, self-organising volunteer groups.

The successful applicant will be joining the team at an exciting time of programme development, as we look to increase learning and advocacy for environmental stewardship and sustainability. You will have experience of volunteering or volunteer coordination, working with communities and a wide variety of partner organisations, and hold a good knowledge of ecological challenges, ideally in the water and marine environment.

You will be an effective communicator, organised and able to manage your own time. You will be knowledgeable in matters of volunteer health and safety, data protection and safeguarding, with strong skills in using IT to support with the administration required for successful programme delivery.

You will be working as part of a regional and national team. Some travel within the region will be required, as will occasional weekend and evening work.

If you are interested in this job and want to help us make a difference, please review a copy of the full job description.  After reading the application information, if you would love to work with us, please continue to apply.

As part of the application process you will need to answer 3 questions and submit your CV - these will be reviewed based on the criteria found in the person specification. We also ask that you complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and not excluding any community. Please note that this information will be held separately and securely.

The deadline for applications is 9am on Monday 10th March 2025. Keep Britain Tidy reserves the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we ask that you please submit your application as early as possible.

For successful candidates, interviews will be held via Microsoft Teams on Thursday 20th and Friday 21st March 2025.

Environmental change is affecting us all and we know that a diverse workforce yields best results. We want people from all backgrounds to be part of the solution. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all staff and welcomes applicants from all backgrounds. If you need any reasonable adjustments throughout the recruitment process, you just need to let us know.

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

We are proud winners of the Working Families’ Best Small Employer Award 2021.

No agencies please.

Job purpose:

• Ensure the voices of women with lived experience are heard, and that these voices influence change and improve systems, policy and practice, both within MMHA and in all the work we carry out.
• Co-ordinate the MMHA's lived experience Champion Network, including logistics, administration and support (with appropriate safeguarding processes in place).

Main responsibilities:

• Manage MMHA lived experience engagement both internally and externally and coordinate involvement opportunities
• Develop and implement an MMHA Lived Experience Strategy including safeguarding protocols to ensure women’s voices are safely at the heart of MMHA decision-making
• Support MMHA Ambassadors with their lived experience involvement 
• Maintain relationships between the campaign and MMHA projects with selected organisations/individuals linked to experts by experience
• Assist the Campaign team in the implementation of the MMHA and Everyone’s Business campaign Theory of Change
• Co-ordinate all systems for the Champion Network including protocol, financial systems, training, peer and clinical support, safeguarding and GDPR compliancy
• Lead on all Champion Network communications
• Drive inclusion of underrepresented voices in the Champion Network to ensure they are heard and can influence
• Coordinate UK-wide diverse lived experience representation with relevant stakeholders and support from the MMHA staff team
• Co-ordinate UK wide opportunities for Experts by Experience to deliver campaign messages at key events / meetings, as well as within the media (including relevant social media) as directed by the Head of Engagement and Communications Manager
• Support lived experience activities relating to MMHA’s Maternal Mental Health Councils project
• Support the co-ordination of an annual campaign networking workshop/training for lived experience champions in England, and similar in each Devolved Nation, i.e. Northern Ireland, Scotland and Wales
• Maintain evaluation records capturing any known impacts of facilitating lived experience champions to share their story 
• Support the Head of Engagement, including identifying new champion opportunities along with other tasks that arise
• Assist the Head of Campaigns and Policy and wider campaigns team with administrative and other tasks
• Represent the MMHA at events, as required
• Support the MMHA team with other tasks, as necessary.

How to apply

To apply for this role, please submit:

1. A CV (maximum 2 sides of A4)
2. A cover letter (maximum 2 sides of A4).

Please note: We are expecting a large number of applications for this role. Applications exceeding the page limits (2 sides of A4 per document) will not be considered.

What to include in your cover letter

Please start your cover letter with:

• A summary of your experience working with people who have lived experience of a mental health condition.
• Organisational skills: Two examples demonstrating your ability to efficiently plan, organise, and prioritise work to meet deadlines.
• Person specification: Please address how you meet the first five points of the essential skills and experience.

Feel free to then share your broader interest in the role and what additional qualities you would bring. 

Please see the attached job pack for further details of how to apply.

The deadline for applications is 10am on Monday 10th March 2025. Applications submitted after this time or not following the outlined process will not be considered.

Interviews are expected to take place online during the week commencing Monday 24th March 2025.

AVID exists to reduce the immediate suffering of people detained and work towards a future without detention. As part of a small and agile team, the Senior Network Coordinator is a central role at AVID. 

It is a crucial time to join AVID, as we embark on the implementation of an ambitious new strategic period and contend with detention expansion, increased enforcement, immigration deterrence and hostility. We welcome applicants from people who have lived experience of detention or of forced migration. You will be joining our small team of whom more than half have lived experience of detention. 

Please note: whilst this role is remote, it is UK-based with some travel required. We have a shared office in Brixton, London which is available for AVID team members to use on a flexible basis. We meet as a team in person once a quarter.

Summary

The Senior Network Coordinator is part of the AVID function (alongside the Senior Member Coordinator & Co-Director for Membership and Operations) to deliver AVID’s capacity building support to AVIDs membership network of visitor groups and drives collaboration.

The Senior Network Coordinator leads on the coordination and cultivation of the network infrastructure support to visitor groupsand network collaboration. The Senior Network Coordinator fosters collaboration between members and strengthens best practice for visiting, utilising AVID’s Members Charter as a central point of reference. As a small network, relationship building is central to this role and the post holder will provide 1:1 guidance alongside a programme of capacity building support based on membership needs. The role includes responsibility for the ongoing development of AVID’s Members Charter; coordinating and delivering AVID’s membership support programme of network calls, trainings, and skill sharing sessions; and the development of resources on the AVID members’ space.

This is a varied role, working directly with our diverse range of members across the UK, with a focus on the more established groups in the AVID network. The Senior Network Coordinator works closely with the Senior Member Coordinator who has a focus on smaller, grassroot groups and new visitor groups in the AVID network and visitor engagement.

Main duties and responsibilities

Relationship building and providing tailored 1:1 support to visitor group coordinators in the AVID network:

• Building relationships with AVID members across the UK with a focus on more-established groups in the AVID network.
• Providing 1:1 support, outreach and mentoring for group coordinators.
• Identifying, developing and collectively shaping good practice standards in visiting throughout the network.
• Responding to members’ queries and maintaining ongoing communication.
• Working with the Senior Member Development Co-ordinator to induct new groups to the AVID network and involve smaller grassroot groups in AVID’s programme of support.

Work alongside visitor groups to build their capacity, resilience and strengthen best practice for visiting in detention through:

• Delivering AVID’s core training modules on immigration detention and visiting to visitors groups, ensuring materials are relevant and up to date.
• Leading on a programme of training (both in-house and external), education and skill-sharing that addresses the needs of members and group coordinators.
• Building sustainable practices and collective care amongst visitor groups which respond to the adverse impacts of working in detention and vicarious trauma.
• Co-ordinating the AVID Annual Coordinators Network Gathering alongside the Senior Member Development Coordinator, jointly overseeing all aspects of administration and coordination of this event.
• Developing, updating and increasing use of AVID resources through oversight and development of AVID’s Members Area and resources/policies/guidance for visitor groups and coordinators as well as supporting the development of AVIDs volunteer visiting handbook.
• Working alongside people with lived experience of detention in the AVID community to facilitate meaningful opportunities for leadership in network activities.

Develop network collaboration, facilitated peer-support and alignment of groups around shared network values, strategies and goals through:

• Co-ordinating and facilitating AVID member calls and skill shares to provide structured peer-support and ensure that information is effectively shared in the AVID network.
• Working with AVID members to establish processes and activities for collaborative development and ongoing revision of the members’ charter.
• Embedding charter values across AVID’s network support and capacity building work with a priority focus on anti-racism & anti-oppression and lived-experience leadership in line with our strategic objectives.

Maintaining and monitoring the activity of the AVID network and identifying emerging areas for development through:

• Developing and improving access to AVID’s membership offer, administering the annual membership renewals and keeping up to date records of AVID members.
• Designing and implementing annual members survey.
• Keeping an up-to-date record of member activities, meetings, participation and feedback.
• Keeping abreast of the development and support needs of the AVID members as well as changes in detention policy and practice.
• Identifying and building relationships with external partners to strengthen collaboration and partnerships with the wider movement.

Other tasks:

• Supporting AVID’s strategic development through our strategic objectives.
• Working alongside other members of the AVID team to ensure that membership support and network development is connected to our overall mission of ending detention and advocacy efforts.
• Representing AVID at external meetings and events.
• Contributing to funder and board reporting.
• Tracking, monitoring and evaluating impact using AVIDs internal databases.
• Responding to general enquiries by phone, email or post.

Person Specification

We are interested in skills and experience developed in a range of environments, whether through formal workplaces or voluntary. We recognise the great value of lived experience of immigration detention and/or of hostile environment policies and would be very interested to hear from applicants with this experience.

Experience

• Experience of delivering and designing training to meet specific objectives with an understanding of the different needs for in person and online training.
• Experience of recruiting, supporting, and advising volunteers.
• Experience of delivering workshops and/or coordinating events (online and in-person).
• Experience of working with marginalised communities.
• Experience of monitoring, reporting and evaluation.

Desirable:

• Experience of developing support systems, identifying priorities for change and strengthening the infrastructure of voluntary groups.
• Experience of working with refugee, migrant and/or detained communities.
• Experience of working in the immigration and/or criminal justice sector.
• Experience of working in a membership organisation.

Knowledge and understanding

• Knowledge of good practice in volunteer management.
• Knowledge and understanding of migration, human rights, asylum, criminal justice and immigration detention in the UK.

Skills

• Communication skills, written and oral.
• Facilitation skills and inclusive approach to managing online and offline spaces.
• People skills and ability to build relationships with diverse groups of people.
• Solid administration skills and working knowledge of information systems.
• Ability to work well in a team.
• Ability to manage multiple priorities.

Job Overview and Responsibilities:

• Deliver an exceptional experience to all our donors and supporters either by email, letter and phone
• Ensuring that all communications are sent within agreed timescales and follow the correct tailored supporter journey
• Support the processing of online supporter registrations and donations via online fundraising platforms and our website
• Ensure timely and accurate updates in Salesforce for all donor and supporter engagement and contact details
• Assist with the onboarding of all new donors and supporters
• Assist with the preparation and distribution of fundraising and event materials
• Maintain accurate records of stock relating to fundraising/partnerships/events in Salesforce
• Assist the Donor Relations Executive with updating campaigns and campaign member information
• · Constantly update Salesforce using trade press to ensure that all accounts and contacts have the most current information relating to employees, location, etc.
• Ensure that Gift Aid declarations and donations are kept up to date in agreed timeframes to allow for accurate reporting to HMRC
• Assist the Donor Relations Executive with managing new and existing legacies, ensuring all legacy records are accurately maintained in Salesforce
• Assist with uploading income from all platforms, including Enthuse, JustGiving, Payroll, and Lottery
• Assist the Donor Relations Executive with all invoicing requirements

Technical Knowledge (E = Essential, D = Desired)

Proficiency in CRM software (Salesforce) and other fundraising platforms (D)

Familiarity with best practices for data integrity and ensuring compliance with data protection laws (GDPR, etc.) (E)

Job Specific Competencies

• Excellent communication and interpersonal skills, with the ability to put our donors and supporters at the heart of everything that we do
• Ability to work independently and as part of a team, collaborating with colleagues within and across departments
• Work with a high level of accuracy and attention to detail

 

The Operations Manager will work closely with the Managing Director to ensure the charity operates effectively. The Operations Manager will lead on the development of policies and procedures to ensure regulatory compliance, and robust management processes.

The Operations Manager will add to the staff team by bringing a skillset that is grounded in administration processes, excellent IT competence, and a numerate, systemising and detail-orientated mindset.

JOB TITLE: Head of Income & Engagement

REPORTING TO: Chief Executive

WORKING HOURS: 37.5 hours per week (including occasional evenings and weekends)

LOCATION: Reuben’s Retreat offices at Glossop & Ashton-under-Lyne

SALARY: £34,515

OVERVIEW

Born from the loss of Reuben Michael Graham in August 2012 at just 23 months old, Reuben's Retreat is a charity offering practical and emotional support to families of child loss and families who have a child living with medical complexities. Our Retreat is a sanctuary offering a space for families to relax, recharge, remember and rebuild and our aim is to relieve the distress of these families, walking side by side with them on their journey.

MAIN PURPOSE OF POST

• To work with the CEO and senior leadership team to create and implement the fundraising and engagement strategy for the organisation.
• To report to the CEO and Board of Trustees on the progress and delivery of the aims at regular intervals to be agreed with the CEO and to the Board at the agreed and planned Board meetings.
• To be responsible for all aspects of income and ensure the charity achieves the annual budget.
• To manage costs to ensure the charity remains financially secure and able to deliver its strategic aims.
• To lead the fundraising team and ensure the day-to-day effectiveness of our income generation and engagement programme.
• To ensure the organisation operates within charity law and appropriate codes of practice.
• To be an ambassador for the charity to all donors delivering the key messages as agreed with the CEO.

DUTIES AND KEY RESPONSIBILITIES

• To work with the CEO set and regularly review annual budgets for income.
• To achieve agreed fundraising targets from new and existing partners and contribute to the achievement of charity-wide fundraising targets.
• Manage and support a team of five fundraising professionals, ensuring they are motivated, effective, and aligned with the charity’s strategic goals
• Ensuring effective communication with the team in a timely manner through various channels, including (but not limited to) one to one, performance reviews.
• To identify and develop new funding streams including corporate donors, community supporters and potential grant opportunities.
• Ensure marketing and promotional activity is on brand and has clearly defined targets and income goals.
• To secure opportunities to reduce costs and procure donated or discounted goods, materials and services.
• To nurture and maintain existing relationships with key contacts to retain support.
• To lead on the development of inspiring fundraising campaigns, appeals and content for distribution across all social media platforms.
• To review and develop activity through all social media platforms to expand audience.
• To develop donor database and ensure data is captured accurately and appropriately ensuring GDPR and other guidance is adhered to at all times.
• To attend networking events to promote Reuben’s Retreat.
• To lead the fundraising team in ensuring that all donations and income streams are correctly recorded, tracked and gratefully received.
• To oversee the organisation of events by the fundraising team ensuring all events are properly supported and appropriate plans are in place to ensure that all interactions with us are professional and memorable.

ADDITIONAL RESPONSIBILITIES

• Adhere to all of the charity’s professional standards, policies and procedures.
• Uphold ethical and professional standards and behaviour.
• Carry out additional reasonable duties as may be required which are commensurate with the nature of the post to meet the wider needs of Reuben’s Retreat.

This job description does not attempt to describe all aspects of the role to be performed, but indicates the general role required of the post holder. The description of the job is as it is presently constituted. It is the practice of Reuben's Retreat to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This will be conducted in consultation with the post holder.

PERSON SPECIFICATION

[E] Essential criteria

[D] Desirable criteria

We expect the successful applicant to demonstrate how they meet our values:

• Authentic
• Compassionate
• Trusted
• Unique

EXPERIENCE

• At least two years’ experience working in a similar role [E]
• Significant proven ability in income generation and supporter engagement [E]
• Proven ability of achieving financial targets and keeping financial records [E]
• Experience in developing and implementing policies and procedures [E]
• Financial management and budgeting experience [E]
• Experience of leading, supporting and motivating staff in an environment of development and change [E]
• Proven ability of building relationships: establishing and maintaining positive working relationships with others, both internally and externally to achieve the strategic aims of the organisation [E]
• Practice in managing projects on your own from start to finish [E]
• Experience of working with children’s or families support services [D]
• Understanding of GDPR and its impact on charities [D]
• Experience of managing a broad operations function, preferably within the charitable sector [D]
• Proven track record of procuring donated or discounted goods, materials and services [D]

SKILLS/KNOWLEDGE

• Degree level or equivalent [D]
• Ability to plan and organise a varied and busy workload, including handling conflicting priorities and meeting tight deadlines [E]
• Exceptional written and verbal communication skills with the ability to write reports, presentations, proposals and correspondence [E]
• Excellent IT skills, including Microsoft Office suite and social media [E]
• Organisational, planning, time-management and administrative skills [E]
• Full driver’s license and own car with regular travel within the local geographical region (and occasionally further afield) [E]
• Knowledge of compliance with Companies House, Charity Commission and other regulatory requirements in relation to income generation and engagement [D]

PERSONAL QUALITIES

• Warm, friendly and approachable character [E]
• Ambitious, self-motivated and target driven [E]
• Able to work independently and act on own initiative [E]
• Enthusiastic, confident, positive and self-motivated [E]
• High degree of integrity, tact and brand spirit [E]
• Resilient and highly organised with an ability to work to deadlines and multi-task [E]
• Discreet and confidential [E]
• Tactful, tolerant, flexible attitude [E]
• Treat colleagues and beneficiaries with dignity and respect [E]
• An empathy with the needs of families of children living with medical complexities and those bereaved of a child [E]
• Ability to work well under pressure and manage competing priorities effectively [E]
• Able to work outside of normal office hours as required, including evening and weekend work [E]
• Access to own vehicle and driving license [E]

Job Types: Full-time, Permanent

Pay: £34,515.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Free or subsidised travel
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Glossop, SK13 7BQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

1. Are you passionate about creating engaging and high-quality learning content?
2. Do you have experience in curriculum development, instructional design, or content strategy?

 
If so, this Product Lead (Content) role could be your next exciting career move!
 
Salary: £36,200 to £38,000 (depending on experience)
Employment type: Permanent
Hours: Full-time, 35 hours per week
Working arrangements: Fully remote
Location: UK
 

About the Organisation
 
Our client, an awarding organisation that is dedicated to delivering high-quality qualifications and learning resources. Their mission is to create innovative, accessible, and effective learning content that meets the evolving needs of learners and educators. With a strong commitment to quality and regulatory standards, they work closely with stakeholders to develop resources that make a real impact.

Benefits 

• 30 days’ annual leave plus bank holidays, plus Christmas shutdown
• Competitive pension scheme
• Annual bonus
• Homeworker allowance
• Flexible working
• Professional development opportunities

 
 
About the Role
 
As Product Lead (Content), you’ll play a key role in managing the lifecycle of learning content, from development to implementation. Your work will ensure that content aligns with product strategy, regulatory requirements, and user needs.
 
You’ll collaborate with internal teams, contractors, and third-party content providers to create innovative and accessible learning resources in various formats. This role also involves line managing contractors, overseeing content quality assurance, and developing strategies to enhance the organisation’s learning materials.
 
 
Key Responsibilities 

• Develop and maintain a content strategy and roadmap aligned with the organisation’s goals.
• Oversee the full content lifecycle, ensuring efficient development, review, and withdrawal of content.
• Manage content quality assurance, ensuring accuracy, consistency, and compliance.
• Work closely with the other Product Leads to ensure seamless content development for product launches.
• Commission and oversee third-party content providers, managing endorsement and review processes.
• Line manage contractors, assigning work, reviewing outputs, and maintaining engagement.
• Develop innovative and accessible learning resources in multiple formats.
• Monitor and evaluate content effectiveness, identifying areas for improvement.
• Represent the organisation at events, meetings, and conferences to strengthen industry relationships.

 
 
Experience Required 

• Experience in an awarding organisation, education setting, or similar field.
• Experience in curriculum development, instructional design, or content development.
• Project management skills, with the ability to plan and deliver content strategies.
• Strong digital literacy, including experience with LMS platforms and Microsoft Office.
• Ability to manage budgets and contractors, ensuring projects are delivered effectively.
• Excellent written and verbal communication
• Strong attention to detail, with the ability to proofread and sign off materials.
• A creative mindset, bringing fresh ideas to content development.

 
 
To Apply 

• CV
• Bespoke covering letter (no longer than 2 pages)

 
 
Interview Process 

• Two-stage online interview

 
 
Deadline 

• Tuesday 11th March 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.