Environment jobs

RESPONSIBILITIES:

Income Generation

• Develop funding strategies for prospective trusts, identifying the strongest organisational and project matches and recommending the most effective approach.

• Write and submit tailored and effective funding applications to meet agreed income targets.

• Monitor application deadlines and ensure timely submission.

• Work with colleagues to gather, interpret and present service data, outcomes and financial information to produce high-quality, evidence-based funding proposals and reports.

• Contribute to the development of larger or more complex funding proposals, working alongside the Trusts and Foundations Manager and colleagues across the organisation.

• Contribute ideas that help Back Up’s Fundraising team develop innovative approaches to trusts fundraising, stewardship and donor engagement.

Relationship Management and Stewardship

• Ensure compliance with funder requirements by preparing and delivering high-quality impact reports and other agreed reporting, demonstrating how their contributions have been used.

• Act as the primary point of contact for trusts and foundations within your portfolio, building trusted relationships.

• Develop and deliver an engaging, year-round stewardship programme that goes beyond grant reporting, creating meaningful opportunities for funders to see the impact of their support through tailored communications, multi-media updates and personalised engagement.

Other

• Use application outcomes, funder feedback and sector learning to continually improve proposal quality, stewardship and trusts fundraising performance.

• Work collaboratively with colleagues across the organisation to gather information for compelling stewardship, cultivation, proposals and reports and maintain a deep understanding of the impact support provides to those with a spinal cord injury.

• Monitor trends in grant-making and maintain an understanding of developments affecting people with spinal cord injury to strengthen funding proposals.

• Contribute to Trusts processes for recording and sharing useful resources.

• Maintain accurate records of trust and foundation activity, ensuring Salesforce CRM and pipeline information is up to date and supports effective relationship management, reporting and forecasting.

• Use CRM, service data and organisational insight to support prospect research, develop compelling funding applications and identify opportunities for growth.

• Be an ambassador for Back Up and be part of the team at occasional Back Up events.

PERSON SPECIFICATION

Candidates must fulfil the following essential criteria:

Essential

· Experience in trusts and foundations fundraising with the ability to identify funding opportunities and develop successful funding proposals.

· Confident using technology, including CRM systems and AI-assisted tools and spreadsheets, to support research, prospecting and proposal development while maintaining high standards of accuracy and judgement.

· Highly organised and able to manage multiple deadlines.

· Excellent written communication skills, with the ability to translate complex information into clear, engaging and persuasive funding proposals and reports.

· Able to balance attention to detail with strategic thinking.

· Strong numeracy skills and confidence working with budgets and financial information.

· Comfortable building relationships with senior volunteers, trustees and funders.

· Resilient and motivated, with a proactive approach to the challenges of trust fundraising and achieving income targets.

· A proactive approach to working towards targets.

· A strong team working approach.

· Willing and able to work occasional evenings/weekends and travel.

Desirable

· Experience in major donor fundraising, philanthropy or corporate partnerships.

· Understanding of spinal cord injury and/or disability issues

· Understanding of charity finance and/ or project budgeting.

· Experience supporting donor cultivation events

· Experience producing supporter communications, presentations or impact reports.

· Experience working with trustees, senior volunteers, ambassadors or high-net-worth individuals.

This is an exciting opportunity for a community engagement professional who wants to help tackle fuel poverty, reduce energy-related inequality and support a more inclusive, sustainable future.

As Outreach Officer, you will work with a diverse and supportive team to strengthen access to Selce’s energy advice services across Greenwich, Lewisham, Bromley and Bexley. You will plan, deliver and adapt outreach activity that engages voluntary sector organisations, frontline workers and residents who are in, or at risk of, fuel poverty. This will include workshops, pop-up events, community publicity and the development of strong referral networks across South East London

The Role:

· Work closely with the Energy Advice and Outreach teams to deliver a joined-up approach to community engagement.

· Plan, organise and deliver energy advice workshops, pop-up stalls, energy cafés and other community-based events.

· Build and maintain strong referral pathways with voluntary, community and public sector organisations, and train frontline workers to identify and refer residents who may benefit from Selce’s support.

· Develop positive partnerships with community centres, local organisations and other stakeholders to reach residents who are in, or at risk of, fuel poverty.

· Keep local organisations and residents informed about Selce’s services through newsletters, direct contact and community-level publicity.

· Maintain constructive relationships with funders, partners and key stakeholders, representing Selce professionally at public-facing events.

· Carry out other duties within the scope of the role and support wider organisational priorities where required.

Person specification

Essential skills, experience and qualities

· Experience of community engagement, outreach, participation or partnership work, ideally with voluntary, community or public sector organisations.

· Confidence delivering workshops, presentations, pop-up stalls or other public-facing activities for a range of audiences.

· Ability to build trusted relationships with community organisations, frontline workers, residents and local partners.

· Understanding of the barriers that can prevent people from accessing advice or support, particularly people experiencing fuel poverty, financial pressure or other forms of disadvantage.

· Strong verbal and written communication skills, with the ability to adapt messages for residents, partner organisations and frontline workers.

· Good organisational skills, including the ability to plan events, coordinate activity, keep accurate records and follow up referrals or partnership actions.

· Ability to work collaboratively as part of a team while also managing your own workload and priorities.

· A flexible, positive and practical approach to solving problems and responding to changing project needs.

· Good attention to detail and understanding of confidentiality, data protection and consent when working with residents, partners and publicity materials.

· Confident user of Microsoft Office and willing to learn new digital systems used for service delivery, monitoring and reporting.

· Commitment to Selce’s aims of tackling fuel poverty, reducing inequality and supporting a fairer, greener energy system.

Desirable skills, experience and knowledge

· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.

· Experience giving energy advice or supporting residents with energy, housing, financial inclusion, welfare or cost-of-living issues.

· An energy advice qualification, such as NEA Level 3, or willingness to work towards relevant accreditation.

· Experience using CRM systems or similar tools to record referrals, monitor activity and support project reporting.

· Experience producing newsletters, social media content, flyers or other communications to promote services and engage communities.

· Experience coordinating volunteers, community champions or peer-led outreach activity.

· Good influencing or negotiation skills, with the ability to work constructively with funders, partners and other stakeholders.

· Ability to communicate in another community language spoken locally.

About South East London Community Energy

South East London Community Energy (Selce) was founded in 2014 by people in Greenwich and Lewisham who wanted to help create a clean, fair and affordable energy future.

Over the past decade, we have developed projects that tackle inequality, reduce carbon emissions and support communities at different points in the energy system.

To date, we have built 12 solar arrays on community buildings in South East London and helped 11 buildings improve the efficiency of their lighting systems. We are also developing new share offers to support further lighting upgrades and solar installations on community buildings.

We have supported well over 4,000 households with their energy bills and are now helping homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.

About Our Energy Advice Services

Almost one in ten households cannot afford to heat their homes adequately. Our energy advice team provides practical, impartial support to households struggling with fuel bills. This includes advice on reducing energy costs, accessing discounts and grants, changing energy use, fitting small energy-saving measures such as low-energy light bulbs and draught proofing, and securing funded home improvements such as loft or cavity wall insulation and heating upgrades.

Benefits:

25 days annual leave (pro rata)
4% employer pension contribution
Time Off in Lieu (TOIL) for agreed evening and weekend work

Help maximise the impact of community solar

South East London Community Energy (SELCE) is looking for a Solar Engagement & Asset Management Officer to help maximise the performance and impact of community-owned solar across South East London.

You'll play a unique role combining technical asset management with community engagement. Working across our operational solar portfolio and various innovative programmes, you'll help ensure solar installations perform at their best, bring underperforming systems back into use and build the next generation of local solar expertise.

From monitoring the performance of SELCE's solar portfolio, to helping schools recover the full value of their existing solar installations and mentoring volunteers through various programme, you'll help ensure every solar panel delivers the greatest possible environmental and community benefit.

This is an ideal opportunity for someone with technical solar knowledge who enjoys solving problems, working with people and helping communities benefit from renewable energy.

Key Responsibilities

Solar Asset Management

You'll help maximise the performance and reliability of SELCE's growing portfolio of community-owned solar installations.

• Monitor operational solar performance using online platforms.
• Analyse generation data and identify underperforming systems.
• Coordinate fault investigation and maintenance contractors.
• Maintain technical records and asset documentation.
• Produce performance reports for internal and external stakeholders.
• Coordinate invoicing and Feed in Tariff claims
• Support the coordination and delivery of O&M plans and scheduling
• Support warranty claims, maintenance planning and performance optimisation.

Project Delivery Support

• Support delivery of SELCE's renewable energy and decarbonisation projects.
• Assist with site surveys, data collection and technical assessments.
• Prepare and maintain project records and documentation.
• Support funding monitoring, reporting and evaluation.
• Provide operational and administrative support across current and future projects.

Domestic Solar Engagement

Support SELCE's volunteer programme helping residents purchase solar with confidence.

• Recruit, train and support volunteers.
• Deliver training in solar technologies, consumer protection and quality assurance.
• Support household assessments.
• Review and quality assure solar designs.
• Support collective purchasing campaigns.
• Monitor and evaluate programme outcomes.

Community Engagement

Represent SELCE across South East London.

• Deliver workshops and attend community events.
• Build relationships with schools, residents and partners.
• Promote community-owned solar and consumer protection.

Person Specification

Essential

• Experience working with commercial or domestic solar PV systems.
• Good understanding of solar monitoring platforms and performance analysis.
• Knowledge of solar PV components and common faults.
• Strong Excel and Microsoft Office skills.
• Excellent organisational, communication and interpersonal skills.
• Ability to explain technical information to non-technical audiences.
• Experience of making presentations, or teaching, or supporting adult learning
• Attention to detail and ability to manage multiple priorities.
• Enthusiasm for community energy and the energy transition.

Desirable

• Experience of solar asset management.
• Experience producing technical reports.
• Experience working with schools or local authorities.
• Experience recruiting or supervising volunteers.
• Knowledge of MCS standards and UK solar industry best practice.
• Full UK driving licence.

Benefits

• 15 days annual leave (pro rata) plus bank holidays
• 4% employer pension contribution
• Flexible and hybrid working
• Ongoing professional development and mentoring
• Time Off in Lieu (TOIL) for agreed evening and weekend work
• The opportunity to help shape one of the UK's leading community energy organisations

About SELCE

South East London Community Energy (SELCE) is an award-winning, member-owned energy cooperative creating a fair and just energy transition. Through community finance we develop renewable energy projects, help residents improve the energy efficiency of their homes and tackle fuel poverty.

Our growing solar portfolio supplies clean electricity to schools, community buildings and other organisations across South East London. Surplus income is reinvested into programmes supporting vulnerable households. Our work has received national recognition, including Community Energy Project at the British Renewable Energy Awards 2026.

Why Join SELCE?

You'll join one of the UK's leading community energy organisations at an exciting period of growth. Your work will improve the performance of renewable energy systems, reduce carbon emissions, lower energy costs for schools and community organisations, help residents invest confidently in solar and support local people to develop valuable green skills.

As a small, ambitious organisation you'll work directly with senior colleagues and enjoy genuine responsibility while making a measurable contribution to the transition to a fairer energy system.

Equality, Diversity and Inclusion

SELCE values diversity and is committed to building a team that reflects the communities we serve. We particularly welcome applications from people currently underrepresented within the renewable energy sector.

About the role:

Too many young people are left waiting, repeating their story, or trying to navigate mental health systems that were never built with their lives in mind. In this role, you’ll help change that. As Mental Health Practitioner, you’ll help young people in Camden Young Person’s High Support Accommodation Service build trust, understand their options and access the health and mental health support they need to move towards safety, wellbeing and independence.

You’ll hold a focused caseload of young people with higher mental health and wellbeing needs, carrying out screenings, building clear health profiles, supporting referrals and helping young people engage with appointments, treatment and care planning. You’ll work alongside young people at their pace, recognising that confidence, choice and trust are often built through patience, consistency and strong relationships.

You’ll also support colleagues to feel more confident when responding to mental health need, distress, crisis, risk or barriers to engagement. Working closely with CAMHS, adult mental health services, primary care, substance use services and other health partners, you’ll help create a more joined-up response so young people are not passed between systems, but actively supported to access the care they deserve. At SHP, you’ll be part of a learning culture that values development, training and career growth — with space to deepen your practice, share your expertise and keep growing while making a real difference.

About you:

• You understand how trauma, instability, care experience or homelessness can shape a young person’s mental health, trust and engagement with services.
• You know how to build relationships with young people who may feel let down, unheard or unsure about accepting support.
• You can support young people through distress, crisis or difficult choices about their care with calm, compassion and clear boundaries.
• You are confident working with health and mental health partners, including CAMHS, adult mental health, primary care or substance use services.
• You can guide colleagues thoughtfully, record clearly and use learning, feedback and outcomes to strengthen support for young people.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 26th July at midnight

Interview date: Monday 3rd August in person at a Young Person's Service

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

Terms and Conditions

Job title: Advocate (Bridges to Health)

Reports to: Project Manager (Bridges to Health and Substance Misuse TTG)

Direct reports: N/A

Start Date: TBC once vetting has been cleared

Salary: 31,173 per annum (inclusive of £3,990 Southeast weighting)

Working hours: Full time - 35 hours per week

Contract: Permanent

Location: Hybrid - MP Downview, Sutton Ln, Sutton SM2 5PD. It’s expected that your working week will include time spent working in prison, time spent delivering community work across London and the South East, plus some working from home.

Job Purpose

Women in Prison’s Advocates deliver high-quality, trauma-informed, independent advocacy for women in communities and in prisons, which focuses on early intervention, and holistic provision as part of a ‘whole system’ multi-agency response that looks to address the root causes of women’s offending.

The primary purpose of this role is to provide in-depth, ongoing support to a caseload of women who have been referred for support by prison staff, predominately the Mental Health In-Reach Teams and Primary Care Teams. 

Key Responsibility Areas

1. Provide high-quality, trauma-responsive advocacy and support to women in contact with the criminal justice system – both in prison and in the community. 

2. Maintain case management systems to ensure accurate and timely data recording. 

3. Develop effective relationships with key stakeholders such as statutory and voluntary sector agencies. 

Age UK Westminster is seeking a Digital Inclusion Lead Coordinator to work with the Wellbeing Services Manager on the delivery of its Digital Inclusion service, supporting older people and those experiencing social isolation to develop the confidence, skills and access needed to participate fully in the digital world. The service supports vulnerable older adults, including people living with dementia, through one-to-one coaching, group sessions, equipment loans, and community-based support.

The postholder will work closely with team colleagues, coordinating service delivery across Westminster, ensuring high-quality, person-centred support for clients, while overseeing volunteers who contribute to the project. The role will involve working closely with internal teams, external partners, and commissioners to ensure the service achieves its outcomes and demonstrates impact through effective monitoring and reporting.

Main Responsibilities

As a Digital Inclusion Coordinator, your role will be to:

• Manage a caseload of clients, including people living with dementia and complex needs.

• Deliver one-to-one digital coaching and support.

• Facilitate digital inclusion group sessions.

• Provide device setup, troubleshooting and digital skills training.

• Coordinate referrals to internal and external services.

• Recruit, induct, train, support and supervise volunteers contributing to the project.

• Coordinate volunteer assignments and monitor volunteer performance and wellbeing.

• Ensure volunteers comply with safeguarding, confidentiality and organisational policies.

• Maintain accurate client and volunteer records.

• Produce quarterly monitoring and impact reports for Commissioners and internal management use.

• Monitor service outcomes, analyse performance data and identify improvements.

• Attend relevant stakeholder, partner and project meetings.

• Develop positive relationships with commissioners, partners and community organisations.

• Ensure compliance with organisational policies and procedures.

Service Delivery

· Manage and maintain a caseload of clients, including those living with dementia and complex needs, using a holistic and person-centred approach.

· Deliver one-to-one digital coaching sessions in clients' homes, community settings, and remotely where appropriate.

· Support clients to develop practical digital skills, including:

· Email and online communication

· Video calling and social networking

· Online shopping and banking awareness

· Accessing NHS digital services and health applications

· Internet browsing and online safety

· Provide troubleshooting, technical support, and guidance on the use of smartphones, tablets, laptops, and associated technologies.

· Support service users with selecting, setting up, and using devices, Wi-Fi connections, and digital loan equipment.

· Facilitate and support group-based digital inclusion sessions across Westminster.

· Ensure service users are referred to and access appropriate internal and external services where needed.

Volunteer Coordination

· Recruit, induct, train, support and supervise volunteers involved in the Digital Inclusion project.

· Coordinate volunteer assignments and ensure effective matching of volunteers with clients and activities.

· Monitor volunteer performance and wellbeing, providing regular guidance, supervision and development opportunities.

· Ensure volunteers comply with organisational policies, safeguarding requirements, confidentiality standards and service procedures.

· Promote volunteer engagement and recognise volunteer contributions to the success of the project.

Monitoring, Evaluation and Reporting

· Maintain accurate and timely records of all client interactions, volunteer activity, outputs and outcomes on organisational databases.

· Monitor service performance against agreed targets and key performance indicators.

· Produce comprehensive quarterly monitoring and impact reports for commissioners and internal management purposes, highlighting achievements, outcomes, challenges, case studies and recommendations.

· Gather and analyse service-user feedback and outcome data to demonstrate service effectiveness and inform service improvements.

· Attend internal and external meetings relating to service delivery, monitoring and partnership development.

Partnership Working

· Work collaboratively with Age UK Westminster teams, NHS partners, voluntary sector organisations and community groups.

· Promote Digital Inclusion services across Westminster and support outreach and engagement activities.

· Develop and maintain positive relationships with stakeholders, commissioners and referral partners.

· General Responsibilities

· Ensure all administration, reporting and documentation are completed accurately and within required timescales.

· Maintain confidentiality and comply with GDPR, safeguarding, health and safety, equality and organisational policies.

· Support organisational events, community activities and service development initiatives as required.

· Undertake any training necessary for the effective delivery of the role.

· Carry out any other duties reasonably required within the scope and level of the position.

Additional Lead Responsibilities

· Contribute to strategic planning and development of Digital Inclusion activities.

· Identify opportunities to expand service reach, volunteer involvement and community engagement.

Responsibilities of the Charity

Age UK Westminster will support the role as follows:

· Line Management & Support from the Wellbeing Manager; additional support from Head of Services/ CEO

· Induction training and briefing

· Database training

· Regular briefing/update meetings and emails

· Provision of materials where appropriate

· Regular line management supervision and support from your supervisor and team members

· The opportunity to participate in team meetings

· Internal relevant to your role and to other areas of personal and professional development

Benefits

• Basic Health  Plan Scheme – Access to a health  plan that helps towards the cost of everyday healthcare expenses, such as dental treatment, optical care, physiotherapy, and other eligible health services.
• Blue Light Card – Eligibility to apply for a Blue Light Card, providing access to discounts at a wide range of national retailers, restaurants, travel providers, and leisure attractions.
• Ongoing training and professional development opportunities.
• Regular management support and supervision.
• Opportunity to make a meaningful difference in the lives of older people and those experiencing digital exclusion.
• Collaborative and supportive team environment.

Person Specification

A predominance of the following are considered essential to the role:

· An understanding of Digital Exclusion and the impact it has on older people

· Ability to prioritise and manage workload

· Ability to assimilate and understand information by listening, reading and use of the telephone

· Willing to work to guidelines and standards and to take a flexible approach to work

· Ability to listen to others and to explain things clearly without jargon or being patronising

· Awareness of discriminatory practices and equal opportunity issues.

· Ability to work alone or as part of a team

· Strong communication skills (written and verbal)

· To develop and work with other and agencies; and to seek and offer support

· Willingness and interest in learning, to attend training, meetings and other community events

· Competent use of MS Office (Word, PowerPoint, excel and email), social media, zoom, MS Teams and other tools.

· Patient, tolerant and someone who enjoys supporting people to learn new skills.

· An understanding of issues effecting older people

· Able to reflect on own performance

· Be flexible and travel within City of Westminster and Royal Borough of Kensington and Chelsea

· Experience of managing and supporting staff or volunteers

Desirable:

- One year experience working within the charity sector

- Mental Health and Wellbeing awareness

- First Aid Training

- Experience in designing and managing basic training materials

- Ability to speak languages other than English

Context and Background

The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for.

This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse. We’ve been here for children for over 100 years. From our campaigns to our services - we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.

The Senior Product Officer will work in the Engagement and Fundraising Directorate, responsible for all fundraising from individuals at the NSPCC. The Legacies and Products team sits within this d irectorate and is responsible fo r management and innovation across the products portfolio. Reporting to the Fundraising Products Manager - this role will be responsible for overseeing the development, fulfilment, and delivery of the NSPCC’s new and existing fundraising products, helping us achieve the highest levels of engagement from both new supporters.

The successful candidate will lead on the delivery of our Regular Giving programme, Online Shop, Weekly Lottery and Raffle, Payroll Giving scheme, Sponsor A Call, development of new fundraising products but may work on other projects and products as required.

As Senior Product Officer, not only will the work you do make a real difference to people’s lives, but opportunity is provided to develop your fundraising experience with a sector leading team. Join us at this exciting time and you’ll become part of an expanding team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. A nd you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

Job purpose

- To support the Fundraising Manager or lead on, the development, delivery and innovation of new and existing fundraising products and propositions

- To work closely with a range of internal stakeholders and external suppliers to ensure all products are developed and fulfilled to the highest standard

- To support and lead meetings attended by a variety of internal and external stakeholders

- To draft informative papers, business cases and strategy documents which support and articulate product objectives

- To create, populate and manage ongoing numerical reports articulating the performance of products, projects and campaigns

- To support the Engagement Delivery team , in the development of campaigns which promote our products to new and existing supporters

Key relationships - Internal

1. Reports to and supports the Fundraising Manager (Products), deputising where necessary

2. Works closely with the other Senior Product Officers across the Legacies and Products team

3. A member of staff in the Public Engagement department

4. Works with the other stakeholders to gain insights which inform and support fundraising activity

5. Works with staff in other NSPCC functions, such as Services for Children and Young People, Supporter Care, Communications and Public Policy, as necessary to further fundraising relationships

Key relationships - External

1. Works with the NSPCC’s current and potential supporters, volunteers and/or suppliers, stewarding relationships that support fundraising activity

2. Works with the suppliers and vendors (printers, creative agencies, web developers, External Lottery Managers, postage providers) who develop and fulfil our products and campaigns

Main duties and responsibilities

1. Work with the Fundraising Manager and Associate Head of Legacies and Products, to develop and deliver new and existing fundraising products

2. To be responsible and accountable for the fulfilment and delivery of fundraising products, both within the Legacies and Products team , and the wider organisation

3. To be responsible for development and delivery of product development roadmaps and project level management information for products new and existing products

4. To create and populate numerical reports and models which communicate current and potential product performance. These will evaluate achievement, forecast results and analyse data, helping stakeholders at all levels understand success

5. To support in the management of the Products team’s budget, particularly with the raising of purchase orders, processing of invoices, and securing quotes from suppliers

6. To be a subject expert on fundraising products, maximising income by sharing knowledge, specialist expertise, best practice, and experience with others across the organisation

7. To lead on, collate and present research which provides insight into the work commercial entities and other charities and consequently informs the way we develop new and existing products

8. To work cross functionally and cross departmentally, to ensure that fundraising activities are managed and developed in a way that maximises income for the NSPCC

9. To undertake specific fundraising projects and activities as necessary or as required to support the department’s fundraising objectives, , in line with the IS department'sdepartment’s annual business plan and budget

10. To keep up to date on best practice and developments within the charity and products sectors, paying particular attention to changes to fundraising and gambling commission regulations, GDPR and codes of practice.

Responsibilities for all Staff within the Engagement and Fundraising directorate

1. To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up to date and accurate.

2. To actively participate in regular department and team meetings contributing to strategy, discussions, and decisions which in the long term will be beneficial to the NSPCC’s development of fundraising activities.

3. To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health & Safety policy and procedures.

4. To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC new

5. A commitment to safeguard and promote the welfare of children and young people

Person specification

Skills and Abilities

1. Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audiences.

2. Highly developed ability to verbally present information, including fundraising ideas, pitches and project updates to a range of audiences in a clear, inspiring and confident way to achieve desired outcomes.

3. Ability to collate complex numerical and financial data from various sources, analyse findings present them in an easily digestible format .

4. Have excellent time management skills, regularly managing conflicting priorities and working to deadlines for multiple products, projects, and campaigns.5. Proven ability to build, manage and develop strong relationships with stakeholders within the organisation and externally – where necessary, successfully negotiating to achieve desired outcomes.

6. Be able to work both individually, with the Fundraising Manager and as part of the team – working in both leading and supporting roles as necessary .

7. Proven ability to think creatively and innovatively both in solving problems, project management and in the development of product innovation.

8. Experience of success in a customer led environment such as fundraising, sales or marketing, thus ensuring that all supporters engaging with our products receive the highest levels of customer service. Where necessary, corresponding with customers directly .

9. Experience in using Windows -based software packages including word processing, spreadsheets, e-mail and the internet, to deliver tasks and projects.

Personal characteristics

1. A personal commitment to the fight for every childhood .

2. A commitment to high standards of service delivery and customer care .

3. A commitment to apply NSPCC’s values and behaviours to all aspects of work.

4. Willingness to work flexibly in approach to work and/or work time requirements.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance .

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation .

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self -declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

This role combines direct energy advice for residents with day-to-day team leadership. It would suit an experienced advisor who is ready to take on additional responsibility, support colleagues and help maintain high standards across Selce’s award winning energy advice services.

This is an exciting opportunity for a practical, compassionate community professional who wants to help households reduce energy costs, improve comfort at home and build resilience during a challenging time for many residents. Trusted, face-to-face advice in people’s homes is central to the role, particularly for households at risk of fuel poverty who may need impartial support to access the help available to them.

As an experienced Home Energy Advisor, you will carry out home visits across Greenwich, Lewisham, Bromley and Bexley, as well as providing advice by telephone and at community events. You will tailor practical support to each household, helping residents use energy more efficiently, reduce bills where possible, and keep their homes warmer in winter and cooler in summer.

You will be a confident communicator and empathetic listener, able to understand the specific challenges faced by vulnerable households and respond with clear, positive and practical solutions.

Alongside advice, you will help residents install simple energy-saving measures such as LED bulbs, draught excluders and radiator reflectors. You will also signpost households to wider support, including funded retrofit measures, financial and debt advice, and health and wellbeing services.

This role would suit someone who is organised, proactive and motivated by making a tangible difference to local people. You will be comfortable working independently in residents’ homes, collaborating with colleagues and partners, and contributing to a community-led organisation committed to a fairer, greener future.

Alongside your direct advice work, you will act as Team Lead and mentor for Selce’s team of energy advisors, helping colleagues feel supported, confident and equipped to deliver effective services.

As Advice Team Lead, you will help ensure our advice services are delivered to a consistently high standard. You will help coordinate, motivate and support staff to deliver quality services and achieve agreed targets and objectives.

Experience of people management is desirable, but the role may also appeal to an experienced energy advisor with strong technical knowledge who is looking to develop supervisory skills and support holistic service delivery across related advice areas.

Excellent organisational and communication skills are essential, along with a solution-focused approach and an understanding of how to motivate individuals to succeed. You will bring a positive, collaborative approach to leading a team and working with others to achieve wider organisational goals.

The Role:

· Provide clear, practical and impartial energy advice to residents, tailored to their individual circumstances, through home visits, telephone support and outreach events.

· Deliver home energy support to vulnerable residents, including low-income households, older people, disabled people and families with young children.

· Use initiative and sound judgement to identify residents’ energy-related challenges and recommend appropriate solutions.

· Install simple energy-saving measures in homes, such as LED bulbs, draught excluders and radiator reflector panels.

· Support householders to access additional help, including funded retrofit measures, financial and debt advice, health and wellbeing services, and other relevant support.

· Advocate for householders with energy suppliers where appropriate, helping residents to resolve issues, reduce costs and access available support.

· Recognise safeguarding concerns and follow organisational safeguarding procedures, escalating concerns appropriately.

· Handle sensitive personal data safely and confidentially in line with organisational data protection policies and procedures.

· Complete accurate records of all resident engagement, support provided and outcomes achieved using the appropriate systems.

· Manage a diary of appointments, visits, meetings and outreach activity, ensuring visits and calls remain focused while demonstrating empathy and understanding.

· Work effectively with Selce colleagues, partner organisations and community groups to deliver joined-up support for residents.

· Act as Team Lead for Selce’s energy advice team, providing day-to-day guidance, encouragement and practical support to advisors.

· Support advisors to manage caseloads, prioritise work appropriately and deliver timely, high-quality support to residents.

· Provide mentoring, coaching and informal supervision to energy advisors, helping colleagues develop confidence, knowledge and good practice.

· Monitor service quality, casework standards and resident outcomes, identifying improvements and sharing learning across the team.

· Contribute to planning, reporting and performance monitoring for funded projects and wider advice work, helping the team meet agreed targets and objectives.

· Support induction and training for new advisors, including sharing technical knowledge, service procedures and safeguarding expectations.

· Work closely with the Operations Manager to escalate risks, resolve operational issues and support continuous improvement.

· Develop and maintain relationships with local partners to support regular referrals into the project.

· Maintain awareness of wider local support networks and make appropriate referrals to services that can assist residents with their wider needs.

· Monitor and maintain stock levels of materials, tools and equipment, ensuring they are used safely and kept in good order.

· Carry out administrative duties accurately and to a high standard, including data inputting, paperwork and reporting.

· Promote the project within the community, including through energy advice cafés, events and other outreach activity.

· Work towards agreed goals and targets with a minimum of supervision, while contributing actively to the wider team.

· Provide excellent customer service and maintain a friendly, respectful and positive approach with all clients and partners.

· Comply with all organisational policies, procedures and systems, and actively promote a positive image of Selce.

· Undertake any other duties commensurate with the level of the post.

Person specification

Essential skills, experience and qualities

· An energy advice qualification, such as NEA Level 3 Energy Awareness, Domestic Energy Assessor or Retrofit Assessor.

· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.

· Experience of giving energy advice or supporting residents with financial, housing, energy-related or welfare issues.

· Current knowledge of the energy efficiency and fuel poverty sector, including the roles of public, private and voluntary sector partners in tackling related challenges.

· Active listening skills and a customer-focused approach, with the ability to respond calmly and empathetically in difficult situations.

· Experience of working with diverse communities, including people who may face barriers to accessing advice or support.

· Excellent organisational and coordination skills, including the ability to manage appointments, events, priorities and deadlines.

· Ability to provide day-to-day guidance, support and encouragement to colleagues, helping them work confidently and effectively.

· Strong coordination skills, with the ability to support team planning, allocate or prioritise work, and help ensure services are delivered to a consistently high standard.

· Ability to monitor quality, identify issues or risks, and escalate concerns appropriately while contributing to continuous improvement.

· Methodical, accurate and detail-focused approach to record keeping, reporting and administration.

· Competence in Microsoft Office applications and confidence using digital tools, CRM systems or similar platforms to manage data and evidence impact.

· Good understanding of confidentiality, data protection and media consent processes, and ability to maintain the highest level of confidentiality.

· Ability to adapt to changing project needs, solve problems constructively and remain solution-focused under pressure.

· Self-motivated, proactive and collaborative, with the ability to work independently and as part of a team.

· Positive and collaborative leadership style, with the ability to motivate others, share knowledge and promote good practice across the team.

· Excellent verbal and written communication skills, including the ability to produce clear reports, updates and publicity materials.

· Passion for helping people and supporting households at risk of fuel poverty.

· Willingness to undertake training and development in line with the needs of the role and the organisation.

· Clear DBS check less than 12 months old, or willingness to obtain one before appointment.

Desirable skills, experience and knowledge

· Strong presentation, facilitation and public-facing communication skills, with the confidence to engage residents, partners and community groups.

· Ability to build, maintain and develop community-level partnerships and referral networks.

· Experience in a communications, participation, community development or outreach role, particularly within the voluntary, community or public sector.

· Experience of supervising, mentoring, coaching or supporting staff, volunteers or peers in a service delivery setting.

· Experience of supporting team performance, including monitoring caseloads, reviewing service quality, contributing to reporting or helping colleagues meet agreed targets.

· Experience of induction, training or knowledge-sharing within a team, including supporting colleagues to follow procedures and develop confidence in their role.

· Experience of facilitating workshops, community groups or participatory activities that support positive community outcomes.

· Good influencing and negotiation skills, with the ability to work constructively with a wide range of partners and stakeholders.

· Ability to communicate in another community language spoken locally.

· Full clean driving licence and access to a vehicle.

About South East London Community Energy

South East London Community Energy (Selce) was born in 2014, when a group of people living in Greenwich & Lewisham became so concerned about climate change that they decided to come up with a formula that would help to create a clean and just energy future. 

Throughout our first ten-years, we have set up projects that address inequality and seek to reduce our collective carbon footprint at different points in the energy systems.

To date we have built 12 solar arrays on community buildings in SE London and 11 buildings’ lighting systems to be more energy efficient.  We are opening share offers this year for further lighting system upgrades and solar arrays on community buildings. 

We’ve helped well over 4000 house holds with their energy bills and we are pleased to now be able to help homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.

About Our Energy Advice Services

Almost one in ten households cannot afford to heat their homes adequately. Our award winning team of energy advisors provide practical guidance and support to households who are struggling to pay their fuel bills. They advise clients about how to reduce their fuel bills by switching suppliers or accessing discounts or changing behaviour or by fitting small practical energy-saving measures such as low energy light bulbs and draft proofing. They also support the householder to access funded home energy improvements such as loft, cavity wall insulation or heating upgrades.

Benefits:

25 days annual leave (plus bank holidays)
4% employer pension contribution
Flexible and hybrid working
 

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Basingstoke

Salary: £26,805.75 - £27,464.70

Hours per week: 37

Contract Type:Permanent 

Reference Number: STOPDA850

Main Purpose and Scope of the Job:

The work will focus on preventing domestic abuse and breaking the cycle of abuse by providing support for children and young people in the refuge and in the community and supporting children and young people to keep safe.

• Providing support, advice and assistance to women who have experienced domestic violence and abuse and are staying in the refuge.
• Empowering and supporting women to make positive choices.
• Establishing resettlement services to support women to move on from refuge accommodation.
• The post-holder work as part of the refuge team, with clients who live in the refuge after being referred via the Front Door Service

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

About the role

In 2018 Bridges Outcomes Partnerships co-designed the Single Homelessness Prevention service with Brent Council following the Homelessness Reduction Act (2018). The service provides early intervention to prevent or relieve homelessness for single people who previously would not have received support, aiming to prevent the mental trauma associated with homelessness and stop individuals reaching crisis point.

Our services continue to evolve into models that combine homelessness prevention, refugee support, and family stability interventions to improve life chances for vulnerable people and reduce the long-term impacts of housing instability and child poverty.

The Referral & Assessment Officer is a key role within the London Partnership, it is the first point of contact for people who have experienced trauma or are struggling to find a home.  

As part of the role, you will be responsible for the following activities within this element of the service

• Receive and process referrals from Brent Council, acting as the central point of access for the service.

• Review each referral against the service eligibility criteria, completing an initial triage assessment to determine the most appropriate support pathway.

• Contact clients where required to gather any outstanding information or supporting documentation needed to progress their referral.

• Develop and maintain positive working relationships with Brent Council, delivery partners and other stakeholders to support effective referral pathways and timely allocation of referrals.

• Liaise regularly with Brent Council and delivery partners to resolve referral queries, gather outstanding information and ensure referrals progress efficiently

• Identify, record and escalate any immediate safeguarding concerns through the appropriate safeguarding procedures.

• Record client support needs, risks and relevant information on the case management system to ensure delivery partners have the information required to provide safe and effective support.

• Maintain timely, accurate and comprehensive records on the case management system in line with service standards

• Work closely with the Programme Manager to monitor referral activity, identify issues or opportunities, and recommend improvements where appropriate.

• Ensure the service is accessible and inclusive, recognising individual communication, language, cultural and accessibility needs.

• Produce regular reports on referral activity, triage performance and emerging trends for the Programme Manager and commissioners.

This is a hybrid role. The postholder will be expected to work across a combination of home working, Bridges offices and partner locations. This will include regular attendance at Turning Point in Brent to work alongside Brent Council and partner organisations, supporting the effective management of referrals and the development of local referral pathways.

About you

At BOP we value both lived and learnt experience, the following skills and experience areas can be discussed individually and should not deter you from applying for the role if you feel you meet the requirements due to your lived experience.

Skills & Experience

Essential

 · Have experience of or an understanding of trauma and best practice when working with vulnerable individuals.

· Have an empathetic, compassionate and non-judgemental approach with the ability to adapt, build rapport and enable trusting conversations with both vulnerable adults and professionals over the telephone and by email

· An understanding of risk and safety planning within the context of vulnerable adults and experience in applying practices and procedures

· Experience of record keeping within a case management system

· Excellent organisational and IT literacy skills

· Strong communication skills with a collaborative and flexible approach to work

· Willingness to continuously develop knowledge and skills through training

· Demonstrates understanding of the impact of structural inequalities (e.g., racism, ableism, homophobia, transphobia, classism, sexism) on experiences of domestic abuse and help-seeking.

· Understands intersectionality — how overlapping identities (e.g., ethnicity, gender, sexuality, disability, immigration status, age, faith) shape the risks, barriers, and needs of survivors

· Understanding of how language barriers, digital exclusion, or immigration status can affect access to support.

· The ability to work collaboratively within a team and wider Partnership as well as independently, and can organise workload and prioritise depending on the needs of the service

· Drive to be part of a positive change and have passion for supporting people who have experienced harm caused by domestic abuse

· Desire to support a unique impact-led programme with a passion to make a positive difference to people's lives

Desirable

· Additional spoken languages, particularly those spoken in Southern Asian communities

· Experience of working with a charity/third sector organisation

· Understanding of vulnerable adults and best approaches to build trusting relationships 

· Knowledge of working within services which take a person-centred approach.

Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training.  All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.

Data Protection Commitment

As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making.

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year

• We offer a Salary Sacrifice Pension Scheme with 5% Employer contribution

• We offer Life Insurance, Income Protection Insurance and wellbeing benefits & resources

• We also offer Private Medical Insurance on successful completion of your probation period

• You will be able to access Learning and development opportunities

Application process/next steps

Once you click on the link to apply you will be directed to Applied, the platform that manages all our applications. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 3rd August

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.

Support and Advocacy Practitioner

Kairos Women Working Together is looking for a Support and Advocacy Practitioner to join our specialist women’s organisation in Coventry.

Since 1999, Kairos has walked alongside women facing multiple intersecting disadvantage and therefore subject to, or at risk of, sexual exploitation. Through support, advocacy and community, we work with women to increase options and opportunities, strengthen voice and agency, and empower them to create the futures they want for themselves.

This is an exciting time to join Kairos. We are growing our work through our Women’s Hub, strengthening our specialist support offer, and developing our role as a place of safety, advocacy, community and change for women in Coventry.

About the role

This is a frontline practitioner role providing women-centred, trauma-informed, holistic support.

You will manage a caseload, provide one-to-one support and advocacy, contribute to safeguarding and risk work, support drop-ins and outreach, facilitate group activity, and work closely with partner agencies.

The work is meaningful, challenging and deeply relational. The women we walk alongside are often facing significant trauma, risk, exclusion, crisis and harm. This means the role can be tough. Sometimes very tough. It requires emotional resilience, good boundaries, reflective capacity and the ability to stay grounded when things are complex or uncertain.

But this work is also full of purpose, hope and possibility. At Kairos, you will see the difference that trusted relationships, practical advocacy, women-only spaces and long-term support can make.

Kairos is rooted in feminist values and an analysis of power, inequality and men’s violence against women and girls. Our work is practical and frontline, but it is also activist in nature. We support individual women, and we also seek to challenge the systems, attitudes and injustices that create and sustain harm.

Who we are looking for

We are looking for someone who shares our values of Hope, Compassion, Empowerment, Solidarity, Voice and Justice.

We are not only interested in formal qualifications or traditional career routes. Relevant experience may come from paid work, volunteering, community work, activism, study, caring responsibilities, personal learning or lived experience.

What matters most is your ability to build trust, listen without judgement, hold strong boundaries, manage complexity, advocate clearly, reflect on your practice and work in a way that is rooted in Kairos’ values.

We do not expect anyone to arrive knowing everything. Kairos is a learning organisation, and staff are supported through regular line management, reflective supervision, external clinical supervision and access to relevant training and development.

Diversity, accessibility and lived experience

The voices of women with lived experience are centred in everything that we do. We encourage lived experience across the whole organisation, including volunteers, staff, senior leadership and our board of trustees.

We want Kairos to reflect the diversity of the women we support. We actively encourage applications from Black, minoritised and migrant women; women with disabilities; lesbian and bisexual women; and working-class women.

You will be welcomed, supported and respected in a culture that values authenticity, honesty and sisterhood.

We are committed to making our recruitment process as accessible as possible. If you need information in a different format, reasonable adjustments, or support to take part in the recruitment process, please contact us.

Role details

Job title: Support and Advocacy Practitioner
Salary: £29,779 per annum
Hours: 37 hours per week
Contract: Permanent
Location: Kairos Women’s Hub, The Old Grammar School, 31 Silver Street, Coventry, CV1 1HP
Reporting to: Support and Services Lead
Working pattern: Hub and community based, with occasional hybrid working. The role includes some evening work, currently Wednesdays, as part of our outreach and drop-in rota. Very occasional weekend work may be required for events or fundraising activity.
Annual leave: 25 days, rising by one day for each year of service up to 30 days, plus bank holidays.
Wellbeing offer: One paid wellbeing hour each week, paid wellbeing break between Christmas and New Year, access to Employee Assistance Programme, external clinical supervision, team wellbeing activities and optional Blue Light Card scheme.

This post is open to female applicants only as an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010. This is due to the nature of the role and Kairos’ work as a specialist women-only organisation supporting women subject to, or at risk of, men’s violence, abuse and sexual exploitation.

An enhanced DBS check will be required. The role also requires a full driving licence and access to a vehicle with business insurance, as practitioners may need to travel across Coventry and transport women as part of their support. Mileage is reimbursed.

How to apply

Please apply by submitting your CV and a covering letter.

Your covering letter should explain why you are interested in the role and how your experience, knowledge, skills, values and aptitude meet the person specification in the recruitment pack.

Please give clear examples from your paid work, volunteering, community work, activism, study, caring responsibilities, personal learning or lived experience where relevant.

We do not expect you to meet every desirable criterion. If you connect with Kairos’ mission and can show that you have the values, insight and potential needed for this work, we would welcome your application.

Closing date: 26 July 2026 at 11:55pm
Interview dates: 20 and 21 August 2026

Please read the full recruitment pack before applying.

Passionate about democracy, education and young people? 

Young Citizens is a national citizenship education charity with nearly 40 years' experience inspiring active citizenship among children and young people. 

As curriculum and policy change accelerates, including Votes for 16 reshaping how young people engage in civic life – we're focused on ensuring active citizenship sits at the heart of how the next generation is prepared to participate in and protect a thriving democracy. 

About the role 

We're looking for an ambitious, delivery-focused Network Delivery Manager to lead our national network of schools and drive the high-quality programmes that power our work. This is more than a delivery role — it's your opportunity to lead network growth and programme delivery for a growing national charity. You'll shape how we engage and retain schools, lead and develop a team of Programme Leaders, and broaden your expertise across network management, programme delivery, and organisational growth. 

Working closely with the Senior Education Manager, the Education and Impact Manager and colleagues across the organisation, you'll grow participation across our school network, build strong and trusted relationships with schools, teachers and partners, ensure our flagship programmes run brilliantly, and create the engagement that enables more children and young people to become active citizens. 

If you have a track record of leading delivery, building senior stakeholder relationships, managing teams and turning ambition into sustained engagement and growth, we'd love to hear from you. 

This is a rare opportunity to take ownership of a critical organisational function, broaden your leadership and delivery portfolio, and play a leading role in the growth of an ambitious national charity. 

We're looking for someone who brings: 

• Drive that delivers quality results 

• Comfort with intensive and high-volume delivery of network, programme and/or relationships 

• Enthusiasm for problem-solving, in a team and proactively in your role 

• An ability to learn fast and self-teach, from databases to how we communicate internally 

• A desire to develop your skills as a well-rounded member of a social impact organisation 

Why Join Us? 

This is a high-impact role with real scope to shape how Young Citizens grows, engages and retains its national network of schools, and how we deliver programmes that reach thousands of young people. You will work closely with senior leadership, take ownership of a key organisational function, lead and develop a team of Programme Leaders, and directly contribute to scaling our impact over the coming years. 

You will join a purpose-led, ambitious and collaborative team committed to strengthening democracy by equipping young people with the skills, knowledge and confidence to participate actively in society. 

We are a growing, agile organisation with a strong focus on learning and development. We invest in our people and provide real opportunities to build expertise, take ownership and grow alongside the organisation as we scale over the next three years. 

We combine a results-driven culture with flexibility in how we work. Our benefits include 28+ days of annual leave (plus 8 bank holidays), volunteering days, office closure over the Christmas period, full pension contributions on the first 8%, and enhanced leave packages. 

As a relatively small yet national team, you will have the opportunity to work across the organisation and closely with senior leadership, influencing how we improve our programmes, and see the direct impact of your work on our mission. 

If you're looking for a role where you can develop your career, take on real responsibility, and help strengthen democracy through education, we'd love to hear from you. 

Download the full recruitment pack for more information about the role, progression with Young Citizens and how to apply. 

A Few Useful Notes When Applying 

If you are excited by the opportunity to build a thriving network of schools that helps more young people become active citizens, we would love to hear from you. Please submit your CV and a cover letter addressing the application questions in the full job pack, which also contains further details on the application process. 

Additional Information 

• Applicants must have the right to work in the UK. 

• Offers of employment are subject to satisfactory references and a DBS check. 

• We welcome applications from candidates from all backgrounds and are committed to creating an inclusive workplace. 

• We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. 

Overview

The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.

Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.

Key Responsibilities

Salesforce administration and systems support

• Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
• Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
• Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
• Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
• Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows

Administrative support to the Quality Director and team coordination

• Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
• Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).

·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.

Research and special projects (Quality assurance, MEAL and learning)

• Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
• Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
• Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.

·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.

Pre-Committee Proposal Scrutiny

·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:

oProposals are internally consistent;

oProposed solutions credibly meet the identified needs;

oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;

oBeneficiary selection is conducted appropriately and can be justified;

oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;

oRelevant harms have been considered and mitigated;

oA proportionate M&E approach is in place;

oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.

·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.

·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.

Post-Committee Follow-up

·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)

·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.

Compliance, confidentiality, and continuous improvement

• Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.

·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.

Person Requirement

Essential

·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively

participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.

·Educated to degree-level or equivalent, with strong administrative and systems experience.

·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work

·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.

·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.

·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.

·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.

·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.

·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.

·Ability to produce clear reports/briefings and summarise research into practical recommendations.

·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.

·Discretion and good judgement when handling confidential/sensitive information.

Desirable

·Experience working in the charity, international development, or faith-based sector.

·Salesforce administration training/qualification (or equivalent CRM certification).

·Training in research methods, MEAL, data analysis, or quality/process improvement

·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.

·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).

·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).

·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.

·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.

·Experience working in a distributed/remote team environment.

Personal Qualities

·Service-minded and collaborative; enjoys enabling others to do their work effectively.

·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.

·Curious and methodical; able to work independently on research tasks and present findings clearly.

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

Job purpose

To provide high-quality, intensive support to young dads and expectant fathers (aged 25 and under) across Tees Valley; to lead and coordinate peer support activity; to manage allocated budgets and contribute to funder reporting; and to take an active role in the development of NEYDL’s commissioned services in the region.

Hours - Full-time (35 hours per week). Monday to Friday, 9am-5pm, with some evening and weekend working expected to meet the needs of the charity.

Location - Tees Valley. Hybrid - mix of community-based, outreach and home working.

Key responsibilities

1. Direct support

•Provide in-person and online 1-to-1 support to young dads and non-birthing people, helping them address key challenges and achieve personal outcomes

•Assess new referrals and manage a complex caseload, prioritising according to need and risk

•Support young dads to attend key meetings with professionals (including child protection, child in need, family court and multi-agency forums)

•Help young dads to access wider opportunities including volunteering, employment, education and community activities

•Support young dads and their families to engage in father and child activities, stay and play sessions, and peer supported recreational activities

•Promote and support access to DigiDAD, NEYDL’s free e-learning platform, and other training and information resources

2. Peer support and group work

•Establish, coordinate and co-facilitate in-person peer support groups for young dads in Tees Valley

•Support the development and delivery of parenting, relationship skills and employability sessions in response to community-identified needs

•Support peer moderated video gaming groups as part of DigiDAD Gaming where relevant

3. Induction, onboarding and milestones

•Ensure every young dad is effectively inducted onto the NEYDL service, completing key onboarding steps and baseline self-evaluation measures

•Track and record progress against key milestones throughout the support journey, in line with NEYDL’s evaluation framework

•Ensure all relevant data is recorded accurately and on time in NEYDL’s data management system

4. Budget and targets

•Take ownership of allocated project budgets, monitoring expenditure and liaising with the Programme Manager (Commissioned Services) and Finance Officer as required

•Work proactively to achieve agreed referral rate targets, taking responsibility for building pathways and relationships that generate consistent referrals

•Contribute to the preparation of funder reports under the oversight of the Programme Manager and Fundraiser, providing accurate data and case study material

5. Specialism

•Take on a designated area of specialism within NEYDL, agreed with the Senior Leadership Team (for example, volunteering, safeguarding or environmental programmes)

•Take a lead role within the team in relation to your specialism, contributing expertise and supporting colleagues

6. Management of staff and volunteers

•Line manage junior staff, project workers and/or volunteers as required

•Support staff and volunteers with operational queries and day-to-day delivery

•Contribute to the induction, supervision and professional development of staff and volunteers

•Support the recruitment and progression of young dads into volunteering roles, including as DigiDAD content creators, peer researchers, DADvocates, AmbassaDADS and community leaders

7. Monitoring and evaluation

•Support the effective recording, monitoring and reporting of programme performance via NEYDL’s data management system and evaluation framework

•Comply with all monitoring, evaluation and reporting requirements, both internal and funder-related

•Support the work of NEYDL’s research partners and independent evaluators as required

8. Collaboration and partnerships

•Work in partnership with key stakeholders in Tees Valley to improve the service offer for young dads, including Family Hub teams, social care, health, housing, education and voluntary sector organisations

•Build referral pathways and maintain strong working relationships with local services and networks

•Develop and build effective relationships with principal stakeholders, supporters and referral partners

9. Advocacy and engagement

•Represent NEYDL at external events and meetings to raise awareness of the service and influence other organisations

•Promote, campaign and advocate with and on behalf of young men, ensuring NEYDL continues to be a leading voice for positive change

•Work proactively to enable young dads to influence the design and delivery of the service, including supporting their participation in community leadership programmes

•Support the charity’s communications and engagement activity, including contributing content to annual reports, social media and local media

10. Other

•Deputise for the Programme Managers as required

•Report to the Board of Trustees in person or in writing on a quarterly basis as required

11. Standard clauses

•The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy

•The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times

•The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy

•This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment

This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.