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Make a real difference in your community!
As TCF Programme Officer, you’ll be at the heart of two exciting funding programmes: the Thurrock Community Fund, supporting local voluntary, community, faith, and social enterprise projects, and the new ‘#I Will Fund’ from the National Lottery, empowering youth-led social action.
You’ll coordinate applications, grants, and reporting, ensuring both funds run smoothly and fairly—giving you the chance to see your work directly benefit local people and projects that matter.
#Community Fund Programme Officer. #Programme Officer. #Community
The client requests no contact from agencies or media sales.
We're looking for a kind, empathetic and resilient Support worker to join our Homelessness and complex needs Service in Kensington & Chelsea.
£28,808.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
Staff are expected to work 8 hours daily on a shift rota basis. This will include weekends.Shifts are 7.30am to 3.30pm and 2.00pm to 10pm.
The fixed term contract is for 6 months.
What you'll do:
* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* To develop support plans and risk management plans.
* Carry out security duties / welfare checks to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift
* Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
* Report any observations relating to customers welfare
* Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
* Maintain records as required at the project under the direction of Management
* Participate in team meetings/reviews and the general development of the service
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Stewardship and Events Officer
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Stewardship and Events Officer
Location England South
£29,835 per annum (pro rata for part time)
Ref: 160REC
Part Time 22.5 hours per week – we are happy to talk flexible working
Base: Bristol – hybrid working with a minimum of 2 days a month working from the Bristol office.
Contract: Permanent
ABOUT THE ROLE
Team: Fundraising and Supporter Engagement
As the Stewardship and Events Officer, you will develop a new programme of events to engage and inspire our supporters. You will deliver proactive, personalised stewardship for those with the greatest capacity to give and support the creation of a Development Board to help secure higher‑value income for the charity. Your work will strengthen relationships and drive long‑term philanthropic growth.
What You’ll Be Doing
This role is ideal for someone who enjoys creating special moments to delight and surprise people.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
LIVING OUR VALUES
At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:
Always Learning – curious, open minded and committed to continuous improvement.
Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.
Taking Ownership – proactive, responsible and empowered to make things better.
Delivering Together – collaborative, transparent and motivated by shared success.
Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
Wellbeing Support
Financial Benefits
Family Friendly Policies
ADDITIONAL INFORMATION
We're the charity making it possible for everyone to walk, wheel and cycle



Vacancy for Head of the MultiFaith Centre
Location: Multi-Faith Centre, University of Derby.
Salary: £40 000 (full-time equivalent or prorata according to agreed hours).
Contract: The role is offered on a fulltime basis, but there is a possibility of discussing parttime working patterns.
Reports to: Board of Trustees.
Deadline for Applications: 2 May 2026
About the Multi-Faith Centre
The Multi Faith Centre encourages and facilitates dialogue, co-operation, mutual respect and understanding between people from different faith communities and civil society. In bringing people and communities together, the Multi-Faith Centre aims to improve the wellbeing of people living across Derbyshire. Our vision is a society where the diversity and richness of faith communities actively contribute to the building of safe, healthy and cohesive communities throughout our county.
About the Role
The Head of the MultiFaith Centre provides leadership, and operational management to ensure the centre is an inclusive, welcoming, and impactful space for people of all faiths and none.
This is a leadership role with genuine ownership. You will shape long-term direction, safeguard financial sustainability and represent the charity with authority, working closely with Board and Committees.You will oversee the operational delivery of the centre, ensuring plans translate into measurable progress.
Community partnerships are integral to the Multi-Faith Centre, and you will be required to maintain, strengthen and build partnerships across communities. To further the work of the Multi-Faith Centre, you will develop initiatives that promote spiritual wellbeing, interfaith connection and respectful dialogue.
A key element of the role is securing sustainable funding. As Head of the Multi-Faith Centre you will plan, identify and lead on bid writing, grant applications and income generation activities.
The breadth of the role requires energy, sound judgement and disciplined prioritisation. You will move confidently between strategy and execution, diplomacy and decision-making, commercial focus and sector representation. The role is visible and carries real responsibility and offers meaningful and lasting impact.
Key Responsibilities
Leadership
Provide direction for the Multi-Faith Centre, ensuring alignment with organisational values and priorities.
Enable effective governance through strong relationships with the Board, Committees and key stakeholders.
Develop and implement annual and longterm business plans.
Foster a culture of inclusion, respect, and collaboration across all faith communities.
Act as the public face of the Multi-Faith Centre, representing it at events, networks, and stakeholder meetings.
Operational Management
Oversee the delivery of multifaith activities, events, pastoral support, and educational programmes.
Ensure the Multi-Faith Centre remains a safe, well-managed, and welcoming environment for staff, volunteers, and visitors.
Lead the recruitment, development, and supervision of staff and volunteers.
Maintain effective governance, compliance, safeguarding, health & safety, and risk management practices.
Partnership and Community Engagement
Build strong, trusting relationships with faith leaders, community organisations, university students, staff, and external partners.
Promote interfaith dialogue, understanding, and collaboration through events, workshops, and outreach initiatives.
Represent the Multi-Faith Centre in local, regional, and national networks relating to faith, wellbeing, and social impact.
Funding, Bid Writing and Income Generation
Lead on researching, writing, and submitting high quality funding bids to charitable trusts, foundations, and public bodies.
Identify new funding opportunities to support strategic initiatives and longterm sustainability.
Develop income generating activities aligned with the Multi- Faith Centre’s mission.
Monitor grant compliance, reporting, and impact measurement.
Build strong relationships with funders and stakeholders, ensuring transparent communication and accountability.
Financial and Resource Management
Strengthen financial sustainability and support the continued success of the Multi- Faith Centre.
Drive revenue growth and secure funding opportunities.
Manage the Multi-Faith Centre’s budget, ensuring effective allocation of resources.
Lead on procurement, contracts, and financial reporting.
Ensure excellent stewardship of all grants and donations.
Person Specification
Essential Skills and Experience
A strategic thinker, you will have strong leadership and people management experience, setting clear direction and maintaining organisational alignment.
Financial literacy, including budget planning and monitoring.
Demonstrable success in grant writing/bid writing and securing external funding.
Strong understanding of multifaith engagement, inclusion, and community cohesion.
Excellent communication, relationship building, and stakeholder engagement skills, inspiring trust and partnership working.
Report writing and presentation skills to different audience groups, spanning community groups and board level.
With proven experience of leading programmes or services you will take a collaborative approach within community, faith-based, educational, or wellbeing setting.
Empathetic, culturally sensitive, and respectful of diverse faith traditions and worldviews.
Desirable Skills and Experience
Experience working in charitable and/or higher education sectors.
Knowledge of safeguarding, wellbeing, and pastoral support frameworks.
Experience delivering community-led programmes or social impact initiatives.
Understanding of local and national funding landscapes for community and inclusion work.
Additional Information
Occasional evening and weekend work may be required for events or community activities.
Enhanced DBS or equivalent safeguarding checks may be required.
We welcome applicants from under-represented groups.
How to Apply
To apply for the position of Head of the MultiFaith Centre, please submit the following:
Your CV
Highlight leadership experience, community engagement, funding work, and operational management.
A Supporting Statement (no more than 2–3 pages)
Please explain:
Why you are interested in the role.
How you meet the essential and desirable criteria.
Examples of relevant achievements in leadership, partnership building, programme delivery, and income generation.
Contact Details for Two Referees
Referees will not be contacted without your consent and only if you are shortlisted.
Interviews
We will aim for interviews week commencing 11 May 2026.
The client requests no contact from agencies or media sales.
Operations Director
Are you the strategic and collaborative leader who can innovate with and enable the newly formed central operations team to speed reach and community impact while strengthening resilience?
Location: Redbridge/Hybrid, with flexible working
Salary: FTE £52,000 (£41,600 pro-rata with salary review due in May)
Contract: Part Time 28 hours per week, permanent
Closing date: 24 April 2026
Join a local infrastructure charity dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.
Following a review of the current strategy and resources in 2025, the charity has strengthened its resilience and programme impact. We are now seeking Operations Director to bring the operations teams together and ensure their professional skills and knowledge can add value and impact to the mission delivery and team culture.
About the Role
The role calls for a forward-thinking and accomplished Operations Director to drive efficiency, effectiveness, and to embed a culture of shared leadership, continuous learning, and improvement.
Your strategic leadership and operational brief will span central functions of; Finance, Human Resources, Digital Communications, Risk and Compliance.
A pivotal role at the heart of the organisation, you will ensure that operations run smoothly and effectively, aligning systems and processes with strategic goals and ensuring compliance with relevant legislation and regulations.
You will play an integral role with the CEO, Board of Trustees, partners, and colleagues bringing the vision to life, driving forward strategic priorities, and fostering a working culture where people feel valued, supported, and empowered to do their best work.
Personal style is key, you will be a natural collaborator and a strong communicator, able to build trusted relationships with colleagues, partners, and stakeholders alike.
You will lead the team of committed professionals and manage relationships with outsourced specialists, ensuring the support provided strengthens capacity to change, grow and deliver impact for communities.
What you will bring
We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.
What’s on offer
Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have an interview on May 6th, 7th or 12th, 2026.
We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Salary: c.£48,000–£52,000 per annum with 3% employee / 8% pension contribution and other benefits
Hours: Full time
Contract: Permanent
Location: Hybrid (2 days a week in the London office; travel will be at own expense)
Application deadline: 9am on 27 April 2026
Interviews: Week commencing 4 May 2026
The Architectural Heritage Fund (AHF) is seeking an Operations Manager to support the organisation in delivering its mission of helping create sustainable futures for historic buildings across the UK.
This is a senior, hands-on role suited to a highly motivated and proactive self-starter who can manage the operations of a growing charity. The Operations Manager will work closely with the Director of Finance, CEO, Senior Management Team and Board of Trustees, and will line manage the Administration Assistant.
The role spans Governance and Office Management, People and Culture, Policies and Procedures, Data Protection, and IT Management and Security. The post-holder will act as Data Protection Officer (DPO), provide support and advice to the CEO and Board, and be the key liaison with external HR, IT and data protection advisers.
Key Responsibilities
Governance and Office Management
· Oversee arrangements and logistical support to the Board and Committees (including Grants Panel, Credit Panel and Audit and Risk Committee), including coordinating the annual meetings plan
· Produce draft minutes for Board of Trustee meetings and the Audit and Risk Committee
· Support the CEO and Chair with Trustee recruitment and Board management
· Develop and manage data recording and filing systems, including shared drive best practice
· Ensure effective office management, including health and safety, fire, security and equipment, liaising with the landlord as required
· Oversee correspondence handling and the premises maintenance register
People and Culture
· Act as the key link with AHF’s external HR consultant, triaging employee queries and overseeing the Employee Handbook
· Maintain accurate employee records and oversee new starter and leaver processes
· Support managers and the SMT with recruitment, inductions and employee performance matters
· Oversee staff benefits and training, including delivery of an AHF-wide training plan
· Ensure annual appraisals are completed and filed in a timely manner
· Organise team meetings, employee surveys and the annual away day, supporting the development of a positive hybrid working culture
Policies, Data Protection and IT
· Coordinate the timely updating of organisational policies and procedures, including the policy log
· Keep abreast of legislative and regulatory changes, particularly in HR and governance
· Act as Data Protection Officer, liaising with the ICO and retained data protection advisers
· Review and maintain UK GDPR compliance and arrange training as required
· Act as the key liaison with external IT providers, overseeing IT assets, security, policies and disaster recovery planning
Person Specification
Essential
· Highly motivated, proactive self-starter with a practical ‘can-do’ ethos
· Experience in a senior administrative or operations role within a small business, charity or not-for-profit organisation
· Strong experience of day-to-day HR, including employee records, people practices and policy review
· Experience of supporting Boards and senior leadership teams
· Excellent written and spoken English
· Highly computer literate, with strong skills in Word, Excel and PowerPoint
· Experience managing IT systems and third-party contractors
· Data protection knowledge and experience, with the confidence to act as DPO
· Line management experience
Desirable
· Management and/or HR training or qualifications
· Experience working with external consultants
· Company secretarial or governance experience
· Facilities or property management experience
· Experience supporting organisational culture within a hybrid working environment
About the AHF
Founded in 1976, AHF is a leading heritage charity helping charities and social enterprises across the UK to find solutions for vulnerable historic buildings through advice, grants and loans.
We are a charity committed to being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background.
How to apply
Please submit a CV and covering letter (maximum two sides of A4) via the application link. Covering letters created using AI will be discounted. Please write your own covering letter.
REF-227 594
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Community & Challenge Events Manager
Hours: Full time, Monday to Friday, normal office hours are 9:00 to 5:00, 37.5 hours per week. Flexibility is available around start and finish times
Location: Hybrid working – Minimum 40% of working time to be spent in the office based in Welwyn Garden City, Hertfordshire. Includes occasional local, regional and national travel.
We are looking for an enthusiastic and ambitious fundraiser with a track-record in income generation. This role forms an integral part of the Community & Challenge team, a small team that works with supporters including individuals, local businesses, schools, our beneficiaries, and community groups.
Job purpose
Main duties/responsibilities
Qualifications, Knowledge and Experience
Essential
Desirable
Other
Special Conditions
Essential
To create precious memories and experiences for young adults with life threatening illness and those close to them.
The client requests no contact from agencies or media sales.
As Policy & Participation Lead, you’ll be at the heart of Inspiring Inclusion, a seven-year multi-agency programme funded by Propel, which is tackling the disproportionate school exclusion of Black and racially minoritised young people with adverse childhood experiences. Your mission is to make sure young people aren’t just consulted or 'given a voice', but are driving the change.
Yor day job is to design, lead and facilitate the systems, structures, culture and activities that power youth leadership and make change happen. You will be an organiser, working to catalyse and sustain youth engagement across a network of partners, ensuring young people’s experiences impact where it matters most. You will be committed to building something meaningful, rather than signalling through social media moments. You will co-design and co-deliver high-quality, in-person and community based youth services, activities and opportunities that reflect young people’s realities. You will want to make a difference, and will develop powerful, authentic materials—stories, insights and policy ideas—that drive change locally in Camden and beyond
You will bring experience of working with young people using a wide-range of strengths-based, participatory approaches grounded in justice, equity and inclusion. You will be excited by the opportunity to design and create a citizens assembly for young people to create a manifesto for change in schools. You know how to create spaces where young people facing challenges can grow, be affirmed and thrive. You’re confident navigating complex systems and partnerships, and will be a persuasive communicator across a range of media, and skilled at platforming young people to influence. Finally, you will be a team player, because it will take all of us to build the worlds young people deserve.
Please apply by sending in a comprehensive CV (maximum 3 pages) and a personal statement outlining how you meet the person specification. Your personal statement must be no longer than 2 pages of A4, with a minimum font size 12.
We will not consider your applications if you do not include a personal statement.
We will not consider applications written entirely by AI or Chat GPT. Please see our Use of AI Statement in the job pack.
The client requests no contact from agencies or media sales.
We’re looking for a creative and skilled Content Creator to join our Communications and Marketing Team and help bring Thrive’s mission to life.
This role is all about producing engaging, high-quality content that inspires, informs, and connects with our audiences. From crafting compelling stories and designing eye-catching visuals to creating videos and managing social media, you’ll play a key part in boosting awareness and engagement across all our channels.
If you’re passionate about storytelling, have a flair for digital creativity, and want to make a real impact in a purpose-driven organisation, we’d love to hear from you. For full information, please download the Job Pack.
Please provide an up-to-date CV and a covering letter explaining how you are a good fit for the role and can meet the criteria in the person specification. Please send this to recruitment. Any application sent without a covering letter won't be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Graduate Urban Designer
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Graduate Urban Designer
Location UK Wide
£29,835 per annum (pro rata for part time)
Ref: 146REC
Full time 37.5 hours per week – we are happy to talk flexible working
Base: Hybrid with the opportunity to work at your nearest Walk Wheel Cycle Hub
Contract: Permanent
Disclosure: Basic/Enhanced/ DBS is not required for this position as the post holder will not be working with school and community groups in the region.
ABOUT THE ROLE
Team: Delivery/ Infrastructure
As the Graduate Urban Designer, you will help create technical work by using your developing specialist skills and knowledge.
You will work under close supervision and mentorship, within a personalised graduate programme which will support you as you grow your expertise. This includes structured mentoring on the path to chartership.
You will work as part of a multidisciplinary team including designers, engineers, technicians, and other technical specialists. There will also be opportunities for direct engagement with our partners and communities, designing place-based sustainable active travel solutions to deliver real and lasting change.
Your role is to support the delivery of projects and programmes that align with the Trust’s strategic priorities.
What You’ll Be Doing
This role is ideal for someone who loves creative problem‑solving and wants to build a broad, future‑focused urban design skillset. You’ll work hands‑on across real projects, engaging directly with communities to understand their needs and help shape inspiring, people‑centred places. Supported through a structured graduate programme, you’ll develop your technical abilities while contributing to innovative, sustainable active‑travel schemes that deliver lasting change. As part of a collaborative, multidisciplinary team, you’ll grow quickly, gain meaningful experience, and play a key role in designing healthier, more accessible streets and spaces.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
LIVING OUR VALUES
At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:
Always Learning – curious, open‑minded and committed to continuous improvement.
Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.
Taking Ownership – proactive, responsible and empowered to make things better.
Delivering Together – collaborative, transparent and motivated by shared success.
Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
Wellbeing Support
Financial Benefits
Family Friendly Policies
ADDITIONAL INFORMATION
We're the charity making it possible for everyone to walk, wheel and cycle



Responsible to: Operations Manager
Role purpose: To supports people in the local community through the provision of holistic Money, Debt and Budgeting Advice
Salary Scale:2.1 – 2.4. £27,495 - £29,400 FTE. P/T hours will be considered
Key work areas and tasks
Provision of advice and casework
Provide money advice and casework covering the full range of debt advice topics including priority and non-priority debt and money advice issues
Identify urgent situations and ensure any possible action is taken immediately
Assist clients with related issues integral to their debt case such as welfare benefits advice, housing, other financial matters and income maximisation (incorporates applications for grants and other welfare schemes)
Work with the client to draw up an agreed financial statement incorporating the Standard Financial Statement
Enable clients to identify and explore various options they may have in addressing their situation explaining the consequences and limitations of each option
Assist clients in the calculation of offers to priority and non-priority creditors with reference to their Financial Statement.
Where appropriate undertake negotiations with clients’ creditors and other relevant bodies and/or act for the client by drafting or writing letters and telephoning and negotiating with third parties as necessary
Prepare and present cases to the appropriate statutory bodies and courts as required including DRO, Breathing Space and bankruptcy applications
Maintain timely, accurate and detailed case records and adhere to administration systems
Maintain statistical information and other required documents and undertake client feedback surveys and facilitate client evaluation
Manage an agreed caseload of debt and money advice cases
Ensure all work casework conforms to Operational Policy including meeting the requirements of the Advice Quality Standard, FCA and MAPS
Provide basic welfare benefits advice to clients, to include assessing eligibility for benefits, better-off calculations and other income maximisation advice
Assist clients with other problems, referring to other advisers and/or agencies as appropriate
Provide representation for clients at county or magistrates courts when appropriate
Provide support, guidance and supervision to the money advice trainee caseworker/caseworker’s assistant and other less experienced staff and volunteers
Research and Campaigns (social policy work)
Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
Research and campaigns, monitoring and relationship building.
Assist with the development and implementation, in conjunction with the Operations Manager and in consultation with other charity workers, the Charity’s Research and Campaigns Plan.
Assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel.
Administration
Maintain and monitor effective and efficient administrative systems.
Monitor health and safety policy with regard to staff, equipment and premises within statutory requirements.
Ensure complaints are brought to the Manager’s attention as soon as is practicable.
Training and Development
Identify and implement own training and development needs (in consultation with the Operations Manager).
Identify the training needs of charity workers through support and supervision and contribute towards the charity’s training and development plans.
Contribute to organising training activities in conjunction, as appropriate, with the Operations Manager.
Other Duties and Responsibilities
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Abide by data security and information assurance guidelines.
Ensure that work undertaken reflects and supports the Citizens Advice service’s equality and diversity strategy
Any other relevant tasks or duties required to ensure the effective running of the charity and our services.
To contribute to the induction and on-going training of charity workers within the team.
Person specification
Essential criteria
Qualified and competent money advice and debt caseworker holding the relevant accredited quality standard and other competencies set down by Advice Quality Standard, Money and Pension Service, FCA and/or Institute of Money Advisers
Demonstrable and thorough understanding of the application of the debt process in a busy advice organisation and of doing so in a client- centred and efficient way including through working on a Money Advice Service or MAPS funded programme
A positive approach to quality of advice audit (including peer review and external audit) and a commitment to constructive feedback as part of the quality assurance and learning process (as a recipient and
as a supervisor)
The ability to sift through large amounts of information and gather essential details during a client interview
Excellent negotiation skills with experience of conducting negotiations with a range of agencies and creditors
Proven ability to plan and prioritise your workload, meet deadlines and work calmly and with focus within a busy and fast paced environment
Experience of using a casework recording and quality assurance system and IT platforms
Experience of providing effective guidance and support to peers and junior colleagues and the ability to plan and co-ordinate the workload of others
Experience of working effectively within a team including paid and volunteer staff
Excellent communication skills (spoken and written) and the ability to develop and maintain positive, professional, working relationships with clients, funders, stakeholders, colleagues, volunteers, creditors and other agencies
Proven IT skills including very confident and competent use of Word, Excel, databases, cloud-based systems etc to maintain effective records, administrative and reporting systems
A commitment to travelling to various locations as required
Understanding of the issues affecting society and their implications for clients and service provision
Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies
Desirable criteria
Experience of working within a Citizens Advice charity
Experience of working with the public in an advisory capacity
The client requests no contact from agencies or media sales.
Senior Public Affairs and Policy Manager
London
£50,956 to £53,000
Working hours – full time (35 hours a week) - you’ll agree your working pattern with your manager (core working hours are 10:00 - 16:00).
Location – London and homeworking (minimum 6 days a month in the London office, anchor day in the office every Wednesday)
Purpose and scope
Are you looking for a policy role where you can make a difference? Our client is looking for a Senior Public Affairs and Policy Manager to grow their influence with government and in UK parliament to ensure the voice of physicians effectively influences the national policy agenda.
You’ll be part of the policy and campaigns team, responsible for ensuring they maintain its position as a credible, influential stakeholder in the eyes of government, NHS systems and their physician members.
You’ll join the organisation just as it publishes a new strategy and decides new areas of policy focus. You’ll play a critical role in developing and delivering the public affairs strategy to ensure that the organisation is an effective advocate for its members.
You will lead and manage our public affairs work, designing and delivering influencing strategies and contributing your expertise to policy development and campaign planning for a range of policy issues. You’ll maintain a proactive awareness of issues within the UK health sector, politics and the media and identify opportunities for influencing and policy development. You will have demonstrable experience of developing and delivering successful influencing strategies, using a range of parliamentary influencing tactics to achieve policy change.
You will lead and manage the organisation’s stakeholder engagement. You will ensure we have the right relationships at the right level to achieve our influencing aims and maintain a network of contacts across the sector, in parliament, including political advisers, and the civil service.
You will be as comfortable speaking to parliamentarians and briefing senior leaders for meetings as you are writing consultation responses and policy briefings. You will be able to engage with the policy detail, while appreciating the bigger political picture and the organisation's place in it.
You’ll need a sharp eye for detail and be able to quickly and accurately interpret and communicate complex information. You will provide the president, senior officers and senior staff with public affairs advice, brief them for meetings and play an active role in engaging external stakeholders in NHS systems and the wider sector yourself.
The policy and campaigns team – which is part of the wider communications, policy and research directorate – is a fast paced, collaborative and innovative environment. You will help us shape our objectives and continuously improve how we work.
Responsibilities
Experience
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Closing date: 05 May 2026
Interviewing date: 18 May 2026
Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.
Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for us.
Herts Mind Network, (HMN) is a rapidly growing charity providing an essential and diverse range of mental health support across Hertfordshire. We have 8 Wellbeing Centres across the County (including The Sadie Centre) and services include Crisis intervention, Complex needs and Community outreach, Peer and group support, Wellbeing and Counselling, Training and Education: for adults, young people and children in Hertfordshire.
Classes and Events Coordinator
Reference number: 347
Reports to: Head of The Sadie Centre
Working Hours: 30 hours/week
Contract: Permanent
Rate of Pay: £31,005 per annum FTE (£24,804 per annum actual for 30 hours per week)
Working base: The Sadie Centre, Letchworth
About The Sadie Centre
The Sadie Centre at Herts Mind Network delivers a diverse and well-established programme of wellbeing classes for the local community. Based in Letchworth Garden City, the Centre offers a wide range of accessible sessions for differing abilities; including Yoga, Pilates and other mindful movement classes, delivered throughout the day and evening across the year. These classes support students from across North Hertfordshire and surrounding areas to build physical strength, reduce stress and enhance their overall mental & physical wellbeing.
With three spacious classrooms and a team of highly experienced self-employed teachers, the Centre has built a strong reputation for providing high-quality, person-centred wellbeing activities. The role of Classes and Events Co-ordinator represents an exciting opportunity to contribute to the continued success of this established holistic health and wellbeing Centre, working alongside a committed and skilled core staff team.
For over 40 years, the Centre has been a pioneer in promoting complementary approaches for health, both locally and nationally. In addition to its extensive classes programme, the Centre offers complementary therapies, counselling, coaching, horticultural therapy and an on-site wholefood café; along with room hire, and events such as weddings throughout the summer period. As a multi-award-winning centre of excellence, its classes provision has long been central to its identity and impact.
About the role
The Classes and Events Co-ordinator will be responsible for the effective operational management, development and promotion of the Centre’s classes, courses and related events.
This role offers the successful candidate the opportunity not only to ensure the smooth day-to-day delivery of an already thriving programme, but also to help shape its future development. The postholder will play a key role in supporting service growth, broadening participation, diversifying the range of classes on offer and strengthening the Centre’s reach within the community.
The position requires a unique combination of organisational excellence, creativity and enterprise. The ideal candidate will be efficient and detail-focused, with strong interpersonal and communication skills, alongside the ability to develop engaging written content for promotion and engagement. A genuine interest in complementary and holistic approaches to health, coupled with the confidence to contribute to programme development and growth, will be essential. This is a demanding yet deeply rewarding role for someone motivated by improving community wellbeing, and working within a values-driven environment.
The successful candidate will be as comfortable with customer service and Front-of-House support as they are with administration, programme coordination, Systems Management, line management and team recruitment. They will have an understanding of mental health and wellbeing, and the role of community-based support services in the charity sector, demonstrable understanding of all relevant legislation for data protection and safeguarding and excellent organisational and workload management skills.
Benefits
Closing date for receipt of applications is 20th April.
Interviews to be held on 23rd April at The Sadie Centre, Letchworth.
N.B. Please quote reference number 347 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.
In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.