Environment Jobs
ABOUT THE ROLE
We’re looking for an innovative and creative leader to manage SIG Safe Ground’s flagship Family Service. A first of its kind, the Family Service at HMP Altcourse brings together creative interventions for men in custody, bespoke family counselling and daily practical support for families visiting a loved one. Leading this ground breaking service you will work alongside internal & external staff teams to reimagine what family support is within the criminal justice system, working to influence a culture shift at HMP Altcourse and the wider prison system.
SIG Safe Ground are experts in delivering arts-based, therapeutically informed group work, celebrating 30 years of working in prisons in 2025. We’re looking for an action-orientated individual who is passionate about developing creative, family-led ways of working to best support those in crisis. You’ll join a reflective, dynamic team of facilitators, counsellors and family liaison workers supporting those with experience of the criminal justice system to build a practical toolbox to cope and move forward positively.
Rota: 37.5 hours per week, Monday - Friday 8.30am-4.30pm, Flexible hours when programme delivery is taking place 7.30am - 5pm
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
You will bring a deep passion for arts-based interventions, combined with exceptional communication, organisational, and supportive skills. Your approach will centre around building and nurturing relationships, recognising their critical role in personal development. You will employ creative methods, including group work, arts, and drama techniques, to inspire and facilitate positive behavioural changes and alternative perspectives for those in custody and their families.
You are adept at leading and motivating teams, and you thrive in a dynamic, fast-paced environment where your proactive and adaptable nature shines. Your leadership will reflect a commitment to delivering high-quality, person-centred support, underpinned by a trauma-informed approach and a non-judgmental attitude.
Training will be an integral part of this role, including experiential programme training and Security and Key Training through the Criminal Justice Service, to ensure you are fully equipped to meet the demands of the position.
OVERVIEW OF KEY RESPONSIBILITIES
Management
- Provide high quality support and line management to staff, offer guidance, support and advice to the team to support them as a leader.
- Responsible for management and leadership of employees and the full employee lifecycle.
- Proactively embed a culture of learning, development and evaluation.
- Build strong internal relationships across the business and ensure consistent communication.
Operational
- Support the service to operate and deliver to the standards of Safe Ground, Social Interest Group, and other relevant stakeholders.
- Take all necessary measures to establish and deliver programmes as the core curriculum at the designated prison service.
- Support the team to meet performance targets, and objectives.
- Attend and contribute to meetings associated with the programme, and convene meetings when required.
- Coordinate and liaise with the team and participants to seek and maximise opportunities for development and evolution of programmes in accordance with organisational strategic plan.
- Develop and maintain strong relationships with internal and external persons and partners.
- Work closely within the team to monitor, gain feedback, evaluate and develop the programmes for continuous improvement.
- Admin and other duties will vary.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Background in arts education, dramatherapy, or applied theatre and/or education
- Experience within a prison or other criminal justice setting, and/or within a similar role
- IT Proficiency, ability to learn new software programs, basic Microsoft experience
- Understanding and/or experience working with therapeutic groupwork techniques
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people within the criminal justice setting
What we would like, but not essential:
- Line Management Experience
- Appropriate professional qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice/Arts/Dramatherapy or professional equivalent
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people within the criminal justice setting
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
We are an inclusive employer committed to Equality, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We actively encourage applications from individuals with lived experience, such as those who have faced homelessness, drug and alcohol abuse, or mental health challenges, and are eager to learn and grow in a new role.
Programme Manager, Senior Policy Fellow
Terms: full time; 3 year contract
Salary: £44,000 - £55,000 depending on experience
Location: Remote working, with the opportunity to work from co-working space if desired and quarterly in-person team away days.
Start Date: September 2024, sooner possible
Line management: Project Managers, Project Officer and Project Assistant
Line Manager: Research Director
Closing Date: 1 September 2024. On submission of your application, please add ‘Programme Manager - 2024’ in the subject line.
You must have the right to work in the UK or Germany. Please note that the advertised salary range in sterling is based on United Kingdom employment terms and conditions. Salary offers for positions based in Germany take into account local tax and social security regulations, which may result in different net salary outcomes compared to those in the UK.
About BASIC
BASIC is an independent think tank whose mission is to safeguard humanity and Earth’s ecosystem from nuclear weapons risks and interconnected security threats, for generations to come. Founded in 1987, we have 36 years’ experience of convening meaningful dialogues across complex political divides, and a reputation for generating innovative, high-quality research and policy advice.
BASIC is a fast-paced, inclusive, and rewarding environment in which to work. We have experienced >5x growth since 2017, and our intention is to continue this growth trajectory. We have an exceptionally positive team culture.
BASIC sees its role as one of drawing together different perspectives within the nuclear weapons / security debate and pushing the boundaries of policy discussions. We cherish our independence and freedom of speech. We are independent, receive no core funding from any state, and our project work is funded transparently.
Role Description
The Programme Manager is a highly-efficient, well-organised, and internationally-respected member of the nuclear policy community.They are expected to be able to take primary ownership of project delivery management as well as lead the development of multiple new projects, including developing ideas leading to successful fundraising.They will have strong knowledge of several methodologies which could be used for new projects and will have a track record of winning funding, as well as some knowledge of funding relationships.
The Programme Manager will have specialisation in the Nuclear Non-Proliferation Treaty Regime and will need to have a good general knowledge of global security and conflict resolution, and a demonstrable ability to design and carry out project management and research to a high standard. They are expected to be an internationally recognised researcher with a strong area of specialisation related to nuclear weapons issues, specifically in the Nuclear Non-Proliferation Treaty regime.
The Programme Manager will implement the Non-Proliferation Treaty Monitor (NPT Monitor), a platform that provides independent analysis and information on the effectiveness and implementation of the Treaty by the NPT-recognised nuclear-weapon States. The key objective for the Programme Manager will be to develop this project to a level where the NPT Monitor becomes a permanent and essential fixture of the NPT regime, providing significant analysis on treaty implementation for States Parties (especially smaller delegations), NGOs, and academia.
The Programme Manager will demonstrate exceptional leadership and vision within the nuclear policy community. They will have a robust track record of policy-relevant publications. A strong network in their area of specialisation is essential, and they are expected to maintain and expand it to benefit BASIC. The Programme Manager will also be responsible for line managing team members across multiple projects, demonstrating exceptional leadership and fostering a collaborative and high-performing team environment.
For the Senior Policy Fellow title, we expect a well-developed professional network, particularly in fundraising relationships; we expect the ability to manage large scale, complex projects with budgets exceeding £400,000/year; and we expect an independently developed vision for the growth and further development of the programme including a fundraising strategy to match this ambition. This role also demands a formal project or programme management qualification, although we are open to discussing the provision of training if this has not already been achieved.
Day-to-Day Responsibilities
1. Programme delivery
Applicants will need to be able to demonstrate the ability to:
-
Manage project timelines, budgets, and reporting requirements
-
Line manage, mentor/coach, and provide pastoral care for the project team: policy fellows, project assistants and interns
-
Write high-quality, policy-relevant research reports, op-eds and briefings
-
Manage organisation of international roundtables, workshops and other events with track 1 and 2 participants
-
Manage relationships with stakeholders and build BASIC’s network and reputation
-
Independently represent BASIC at international meetings
2. Fundraising
Applicants will need to be able to demonstrate the ability to:
-
Build our programmes, by independently and confidently scoping funding opportunities
-
Liaise with Programme Director about funding priorities and opportunities
-
Manage projects with minimal day-to-day Director-level input.
-
Develop new and existing relationships with funders
-
Write and edit funding applications
3. Communications
Applicants will need to be able to demonstrate the ability to:
-
Use online and offline communications skills to promote our / their work
-
Confidently use online social media platforms, and if possible, press contacts
4. Office support
Applicants will need to be able to support the running of the organisation and colleagues with a range of administrative tasks wherever required.
Role Requirements
Essential Criteria for the role
-
Educated to Master’s level
-
8-15+ years of work experience in a think tank, research institute, NGO, foundation or government working on international security issues
-
Passion and commitment to our organisational mission of promoting dialogue to advance global security
-
Demonstrated ability and track record in leading the creative development and delivery of policy projects in the UK or internationally, including budgeting and reporting
-
Ability to communicate effectively with stakeholders from a variety of professional and cultural backgrounds and with broad variations in seniority and function
-
Excellent analytical and methodological skills, and an organised approach to research
-
Well-developed interpersonal skills, including evidence of working successfully as part of a team
-
Strong track record of previous fundraising experience and success
-
Experience organising policy roundtables and workshops
-
Willingness to travel internationally when required
-
Strong organisational skills and an eye for detail
-
Good personal network in their research area
-
Previous line management experience
Desirable Criteria
-
Formal programme/project management qualification
Please note that, due to the large number of applications we receive, we are not able to acknowledge receipt of all applications and only shortlisted candidates will be notified. If you have not heard from us within two weeks of the closing date, you have not been successful.
The client requests no contact from agencies or media sales.
Contract: Permanent, full-time
Location of Work: Westminster Kingsway College, 76 Vincent Square, SW1P 2PD & Hybrid Working
Hours: 40 hours per week, including very occasional weekends and evening work
Flexible Working: Due to the nature of the role, you will need to be onsite during training sessions. While there is a core requirement for being present during essential programme times, there is room for flexible working arrangements outside of these hours and outside of scheduled programme times.
Benefits
Salary and Leave
-
Annual salary of £28,500 to £30,000 depending on experience.
-
Annual Leave: 33 days of annual leave, inclusive of all public and bank holidays.
Professional Development
-
1:1 Coaching
-
Supervision
-
Group Reflective Practice
-
Ongoing Training
Well-being and Support
-
Employee Assistance Programme (EAP).
-
Wellbeing activities such as staff socials, yoga, mindfulness, and meditation.
About Us
Hotel School is an award-winning charity that empowers people who have experienced homelessness and other disadvantages to thrive in the hospitality industry. This dynamic 10-week programme combines theory, hands-on experience, and industry visits to provide the skills and confidence to land a job and excel in it.
Hotel School provides a welcoming, inclusive, and supportive training environment where students are given the opportunity to build their confidence to learn and grow. Our holistic approach is how we succeed in finding and sustaining long-term employment and progression, even for those who have been unemployed for over 20 years. We support our graduates as they take their first steps into work through mentoring, employer education, and progression management. We work closely to support our graduates for up to one year after graduation, and sometimes longer if needed.
Hotel School operates as a Psychologically Informed Environment (PIE), meaning our training programme is tailored to address the emotional and psychological needs of the individuals we assist. Within this framework, Hotel School adopts a Trauma-Informed approach when engaging with students and graduates, acknowledging that many may have encountered complex trauma.
About the Role of Programme Coordinator
You will have the unique opportunity to make a significant impact on individuals' lives while immersing yourself in the vibrant world of hospitality. You will join a dynamic and passionate team committed to supporting individuals from disadvantaged backgrounds to complete our training and then guide them into sustainable employment within the hospitality industry. Your role will involve promoting and recruiting onto the programme, working closely with students, and providing individualised support to help them overcome barriers, stay motivated, and achieve their training and career goals.
About You
The successful candidate will be able to demonstrate the following:
Skills:
-
Compassionate & Determined: Supporting people with multiple challenges is not always easy and requires patience, compassion, and resilience.
-
Composed Under Pressure: Maintain a calm and focused presence in higher-pressure situations.
-
Strong Communication Skills: Ability to effectively engage with diverse individuals, demonstrating active listening, empathy, and clear, respectful dialogue.
-
Organisational Skills: Proven track record of managing multiple tasks efficiently, prioritising responsibilities, and maintaining systems.
-
Adaptability: Skilled in tailoring approaches to meet the unique needs of different individuals, ensuring personalised and effective support.
-
Problem-Solving: Ability to focus on finding solutions, have a can-do approach and the ability to take initiative.
-
Teamwork: Strong ability to work collaboratively to achieve optimal outcomes for students & graduates.
-
Administrative Skills: Confident using MS Office packages, such as PowerPoint, Excel, and email, and our database In-Form.
Experience:
-
Experience working with people experiencing homelessness and/or other disadvantages and/or in employment services.
-
Understanding of the housing & welfare benefits system.
-
Experience working in the hospitality industry – desirable but not essential.
-
Background in using person-centred and/or trauma-informed methods, ensuring compassionate and informed support.
Key Responsibilities:
Programme Promotion:
-
Promote the training programme to referral organisations and potential students by delivering inspiring and motivating presentations to attract potential applicants.
-
Build and maintain relationships with referral organisations to enhance programme visibility and referral pathways.
-
Manage a dedicated inbox for referrals.
Information and Taster Sessions:
-
Coordinate and deliver information and taster sessions both internally and externally to inform and engage potential participants.
Recruitment:
-
Recruit a target number of applicants for the programme.
-
Conduct interviews, complete assessment paperwork, and evaluate applicants’ learning needs and support requirements.
-
Signpost applicants not suitable to the programme to other suitable organsations.
Student Assessment and Support:
-
Support and mentor students throughout the training programme.
-
Monitor student progress and work collaboratively to offer additional support in areas such as housing, finances, mental and/or physical health as needed.
-
Provide assistance to students with general queries and address any challenges they may encounter.
-
Help support students exhibiting challenging behavior and support to deescalate.
-
Regularly update referral partners and support agencies on students' progress and identify any ongoing areas where additional support may be needed.
Reviews and Records Management:
-
Conduct regular reviews with students to track their progress.
-
Maintain and update all required records, including learner records, course content folders, and database entries in accordance with programme requirements.
Programme Delivery:
-
Work collaboratively with the Training Manager to support the overall delivery of the training programme, including classroom setup and cleanup.
-
Work collaboratively with the Employment & Progression team to ensure students are prepared for work experience.
-
Manage students' travel expenses during the programme.
-
Communicate with students regarding absences or lateness and liaise with trainers as necessary.
Training Activities:
-
Participate in and support training activities such as external visits and practical sessions.
-
Deliver employability-related workshops.
-
Purchase training equipment and ingredients as needed to support programme activities.
Transition to Employment:
-
Work with the Employment & Progression team to facilitate a smooth transition for students from the training programme into the Employment & Progression phase.
-
Work collaboratively with the Employment & Progression team and/or other referral partners to identify and/or secure appropriate housing options for graduates.
How to Apply:
Please submit a CV (no more than two pages) and a covering letter by Thursday 5th September – 5pm. The covering letter should demonstrate how you meet the above criteria.
We understand that applicants may not possess 100% of the skills and experiences outlined in the person specification. If you believe you may fit the role and would like an informal chat, please contact Zoe.
If successful, the next steps once a CV and Cover Letter have been submitted are:
-
An initial call with the Programme Manager.
-
An invitation to a formal interview on Monday 16th September.
Equal Opportunities:
Hotel School is committed to creating a diverse and inclusive workplace. We believe that a diverse team enhances our ability to innovate and work with our students and graduates effectively. We are an equal opportunity employer and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable laws.
We welcome and encourage applicants from all backgrounds and walks of life to apply. If you have any accessibility needs that require an alternative application or interview process, please let us know.
Enhanced DBS Check:
Due to the nature of this role and Hotel School's commitment to Safeguarding, an enhanced DBS check is required.
Start date:
September or October
The client requests no contact from agencies or media sales.
Internal Communications and Engagement Officer
We have an exciting opportunity for an internal communications and engagement officer to join our supportive team on a 15-month fixed term contract. Working with staff and volunteers at all levels, you’ll help coordinate, create and deliver well-written content across a range of channels, providing support to other members of the team where needed, and handling some administrative tasks to help us stay organised and on track with our goals.
- 15 month fixed term contract (FTC)
- £32,000 to £34,000 p/a depending on experience plus benefits
- Full time (35 Hours per week)
- Hybrid - linked to our Ewell (Surrey) office with home and office working
- Office based working encouraged as a minimum of 2 days per month
- We are passionate about flexible working, please talk to us about your preferences.
- Due to the urgency of this role, we are unable to consider individuals with more than a one month notice period.
As our first point of contact for the team you will need to be organised, able to balance varied tasks, and comfortable working under pressure as you help colleagues to deliver engaging and impactful communications for staff and volunteers. This role requires experience of copywriting and storytelling, with a strong understanding of what makes a good story. With good attention to detail, a can-do attitude and a desire to learn and grow, you’ll get lots of opportunity to develop your experience and skills with us.
We are recruiting due to our internal team member successfully securing an internal secondment at Samaritans, hence the fixed term contract for this role.
Join our small but mighty team at a busy time for Samaritans and make a real difference at one of the biggest charity brands across the UK and Ireland.
Full job description available here.
What’s in it for you – our benefits
So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.
Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.
Hybrid and flexible working: We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.
Being Inclusive: We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Application
If this sounds like the opportunity for you, please apply. You'll be asked to upload your CV and a 1-page cover letter about your skills and experience that make you suitable for the role. The role will close to applications at midnight on 21 August and interviews are expected to take place 30 August to 6 September.
The client requests no contact from agencies or media sales.
National LGBT+ Independent Victim Advocate
Do you want to make life better for LGBT+ victims and survivors of abuse?
Galop, the UK’s LGBT+ anti-abuse charity, is seeking an LGBT+ Independent Victim Advocate to support survivors remotely across the UK.
Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.
We run four national support helplines for LGBT+ victims and survivors of: domestic abuse; hate crime; rape and sexual abuse; and so-called “conversion therapy”. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.
We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.
We are looking forward to someone to join our growing national advocacy team, supporting survivors remotely across the UK. You will work directly with LGBT+ victims/survivors, offering them a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from services. Your work will focus on needs specifically related experiences of abuse or violence, including issues such as wellbeing, support with the criminal and civil justice process, safety and access to other services to enable survivors to cope and recover. You will be empathetic and thoughtful in your approach to understanding your clients’ needs, while remaining boundaried and mindful of self-care.
You will work with mainstream services to ensure the voices and experiences of LGBT+ survivors are represented in order to make change for our community at a local and national level. You will also work closely with key partner organisations by attending meetings and have the opportunity to take part in external work to ensure a joined-up approach among services working with LGBT+ people facing abuse and violence.
You will have expertise in delivering needs-led specialist support services. You will need to be solutions-focussed and enjoy working collaboratively across a diverse and committed team. You’ll need to have good resilience and self-care, and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll need to understand the impact of trauma and how that affects our team.
Location
This is a remote post, working from home.
The role will include travel to our London building and occasional travel across the UK.
Hours
Full Time (35 hours per week)
Contract
Until 31 March 2025 (extension subject to funding)
Reports to
Advocacy & Support Manager/Senior Advocate
Salary
Grade F: £27,230.31 - £31,878.96
Closing Date
Applications should be submitted by 10am on Wednesday 4th September 2024
Interviews will be held on Wednesday 11th September or Thursday 12th September 2024
Questions?
If you have any questions or would like to discuss the role further prior to application, please contact our Recruitment team via email.
REF-216 243
4 posts available
2x Full time youth practitioner (17-24 year old)
1x part time youth practitioner (14-17 year old)
1x Part time youth practitioner (17-24 year old)
Hours: 37 hours per week full time/26 hours per week part time (hours can be negotiated)
Salary: £26,269.74 per annum/pro rata, £18,459.82 (26 hours) (plus allowances)
Benefits: 28 days holiday per year pro-rata (plus Bank holidays), Family-friendly policies, Cycle to work scheme, Pension- employee contributions of up to 8%, Death in service benefit, Discounted health scheme, Free confidential counselling service (further benefit details can be found in the job pack).
Location: Nottingham City
Office: Castle Cavendish, Dorking Road, Nottingham, NG7 5PN
Job role:
To provide one-to-one support to young people and young adults who have complex need and are at risk of youth violence and criminality. To provide youth mentoring for young people/adults, providing tailored and structured support enabling service users to navigate challenges, and develop life skills, supporting the reduction in offending behaviours. To support young people into education, employment and diversionary/physical activity. To work with the team to generate systemic change; influencing systems that create additional barriers to the lives of young people and young adults.
Key Activities:
-To work with young people/young adults on a one to one or group basis, using a variety of interventions, to identify needs and to achieve positive outcomes.
-To work co-operatively with children's and adult services (social care/criminal justice services and education), health agencies and other community based services, to provide the most effective service for children, young people and young adults.
-To work with young people/young adults who are deemed high risk of perpetrating and /or becoming a victim of criminality and youth violence.
-To contribute to Service development.
-To apply transitional and adult safeguarding and child protection procedures.
-To be responsible for equipment/resources linked to service delivery.
-To be responsible for case note recording, contributing to report writing and producing and keeping management information.
-To promote, monitor and maintain health, safety and security in the working environment
-To carry out consultation with young people/young adults to influence decision-making processes that affect their lives and shape the service that they receive.
ABOUT THE CHILDREN'S SOCIETY
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
Therefore, candidates applying for work in our Youth Impact Domain will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.
The closing date for applications is 25th August 2024. If after 14 days we have received enough applications we can choose to close this vacancy from 19th August onwards.
Interviews to be held on the 29th and 30th August
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Retail Operations Support Manager
Responsible to: Head of Retail
Salary: £26845 - £29,500 per annum
Hours: Full-time, 35 per week over 5 days with occasional weekend and evening work as required.
Location: Working across Retail Shops in Worcestershire and Herefordshire
Job Purpose and Role:
The Retail Operations Support Manager will provide comprehensive support to the Head of Retail, with a specific focus on Health and Safety and Gift Aid. This role will also involve assisting in various areas to ensure the effective and efficient operation of the retail division. The position aims to enhance the overall customer experience and optimise the income potential of our shops and online sales.
Key Responsibilities and Duties:
1. Health and Safety:
- Develop and implement health and safety policies and procedures across all retail shops.
- Conduct regular risk assessments and ensure compliance with health and safety regulations.
- Train staff and volunteers on health and safety practices and emergency procedures.
- Address health and safety concerns promptly and effectively.
2. Gift Aid:
- Oversee the administration and maximisation of Gift Aid in all shops.
- Train staff and volunteers on Gift Aid procedures and ensure accurate record-keeping.
- Monitor Gift Aid performance and implement strategies to enhance results..
3. Operational Support:
- Assist in the development and implementation of retail strategies and business plans.
- Support the management of retail shops, ensuring adherence to internal policies and legislative requirements.
- Provide support in monitoring and reporting on shop performance and taking appropriate action when necessary.
- Collaborate with the Head of Retail to set and achieve income targets and KPIs.
4. Premises Management:
- Assist in coordinating remedial repairs and maintenance of retail premises.
- Ensure shops provide a stimulating, supportive, and safe working environment.
- Ensure that all shops adhere to statutory responsibilities, including health and safety.
5. Staff and Volunteer Support:
- Support the recruitment, induction, training, and management of staff and volunteers.
- Assist in managing performance and development through regular feedback and appraisals.
- Ensure effective communication and collaboration among all retail staff and volunteers.
6. Finance and Administration:
- Assist in setting budgets for each shop and monitor income and expenditure.
- Ensure adherence to Shop Financial Procedures, including cash handling and banking.
- Support the finance manager in monthly financial monitoring and reporting.
7. Stock Management:
- Support the oversight of stock levels and ensure stock is accepted, sorted, priced, and displayed in accordance with guidelines.
- Assist in minimising stock loss through effective management practices.
8. Customer Service:
- Ensure high standards of customer service across all retail shops.
- Address customer inquiries and complaints promptly and professionally.
9. Other Duties:
- Assist in implementing new shop projects and initiatives.
- Maintain good public relations within the local community.
- Perform any other duties commensurate with the role as required.
Personal Specification:
Essential:
- Previous retail experience at a management level.
- Knowledge of health and safety regulations and best practices.
- Experience with Gift Aid administration and maximisation.
- Strong organisational and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage and motivate a team.
- Good IT skills, including Microsoft Excel, Word, and Outlook.
- Full current driving license and use of own vehicle.
Desirable:
- Retail experience within the charity retail sector.
- Knowledge of charity retail regulations and best practices.
- Experience in training and development of staff and volunteers.
Other Information:
- Commitment to equal opportunities, principles, and practices.
- All staff are expected to work collaboratively to pursue the aims and objectives of Age UK.
- All staff must work within the policies and guidelines adopted by the organisation.
- Participation in the supervision and appraisal systems adopted by the organisation.
The client requests no contact from agencies or media sales.
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
Supporting the Philanthropy Manager, you’ll focus on cultivating and stewarding relationships with major donors. This will include developing and maintaining relationships with, and securing funds from, existing and new donors to support St John key strategic priorities, such as our inspiring programmes with young people and our community first aid response work. You will be able to work remotely however there may be an ad-hoc requirement to attend donor meetings.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
With your proven experience of philanthropy fundraising, you’ll have personally secured 5 figure + gifts from a major donor. With your ability to develop and maintain excellent relationships with donors, you’ll be able to adapt your communication style to articulate complex issues in a succinct and compelling way.
You’ll have project management skills to enable you to devise donor engagement plans and work with senior volunteers and trustees to develop funding proposals and identify opportunities.
About The Role
- Actively work to secure income to meet agreed personal and team fundraising targets in line with the organisation’s operational priorities to meet the needs of the communities and individuals we serve.
- Identify potential prospects, working alongside the Prospect Researcher, Senior Management colleagues and Trustees to continue to identify new prospects to grow the pipeline.
- Build, manage and maintain a portfolio of donors from £5,000 gifts upwards, stewarding relationships to ensure donor satisfaction and long-term financial commitment, including detailed and timely reporting as well as engagement with senior stakeholders within St John.
- Collaborate effectively with colleagues in fundraising to identify major donor prospects and opportunities to maximise donor experience – such as work with Supporter Engagement and the Community Fundraising team.
Please see the job description for more detail
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job description
We seek an enthusiastic, motivated, and highly organized administrator to provide admin support for our Inclusive Cycling team. You will help people from diverse backgrounds, including those excluded due to age, ethnicity, economic disadvantage, disability, or health issues, to access the benefits of cycling.
You will act as a friendly, reassuring first point of contact providing support for those seeking our services. As a part of a small team of colleagues, you will work to ensure the smooth running of our services and play a key role in assisting the promotion of our activities. You will be in charge of keeping accurate records on our database so that we can report to our funders.
While your role will primarily be office-based, you will have the opportunity to go out and engage with our projects, meet the people we work with, and witness first-hand the positive impacts of our work. Additionally, you will have the chance to help shape our direction as we develop and grow as a team.
Whilst you will have at least some previous administration or customer service experience, a positive attitude, willingness to learn, attention to detail and excellent customer service skills are most important.
Key responsibilities
- Serve as the primary contact for public inquiries (phone, email, online) and assist with requests, bookings, and customer service.
- Coordinate with colleagues to manage activities, events, and bookings for venues, freelancers, and volunteers.
- Troubleshoot issues with service users, freelancers, and volunteers.
- Maintain accurate records using our database and IT systems; assist staff with information requests and system use.
- Ensure data security, hygiene, and GDPR compliance.
- Provide invoicing and financial details to the Finance team.
- Schedule maintenance for loan bikes and arrange their transportation.
- Order tools, equipment, and office supplies, and manage office logistics (e.g., meetings, storage of donated bikes).
Person specification
Essential
- Strong customer service skills with a friendly telephone manner and confident communication (spoken and written).
- Proficient in Microsoft Office (Word, Excel, Outlook) and office management applications, with a willingness to learn new databases and software.
- Ability and willingness to learn confident use of databases and different software types.
- Detail-oriented, proactive, and highly organized, with the ability to stay calm under pressure.
- Reliable, punctual, and numerate.
- Friendly, compassionate, and approachable, committed to equality, diversity, and accessibility, as well as continuous professional development.
Desirable
- Some administration/office assistant/customer service experience.
- Experience in creating and updating records and databases with personnel, financial or other data.
- Basic knowledge of GDPR and cybersecurity.
- Knowledge of cycling issues and their relevance to environmental, health, transport and social inclusion agendas.
Why join us?
- 32 days paid leave in each holiday year (incl. public holidays)
- 5% matched contribution to pension
- Company Sick Pay
- Staff discount on refurbished bike (or Cycle to Work scheme for new bike)
- Free cycle training
- Free annual bike service
- Techscheme
- Team building meetings and socials
- Professional development opportunities
About Life Cycle
We work with people of all ages, abilities, and backgrounds at every stage of their cycling journey: From learning to ride, to building a career in the cycle industry.
We know that with the right support, anyone can benefit from bikes. We help thousands of people each year by providing:
- Bikes that are safe, smooth and fun to ride.
- Cycle training for all ages and abilities.
- Cycling activities for people with additional needs.
- Industry-accredited training for the public - and people in prison.
Our vision
A world with clean air and healthier people, where cycling is the chosen mode of transport, for most people, for short daily journeys.
Our mission
To help more people experience the benefits of cycling – transforming lives and the environment.
To apply
Please apply via the application form on our website.
Deadline: 6th September
Interviews: 24th or 25th September
Start date: As soon as possible.
The client requests no contact from agencies or media sales.
Are you a compassionate person? We are currently recruiting for Head of Development and Engagement at CancerCare.
In this role you will develop the client services function for adults, children and young people and deliver an effective and efficient service as well as researching and evaluating developmental opportunities to ensure our services remain sustainable.
Location: Lancaster, with travel around our other centres
Salary: £31,450 per annum
Hours: 30 hours per week
Overall Purpose
The Head of Development & Engagement will support CancerCare to meet its agreed strategic aim and objectives of delivering services that provide appropriate, flexible and compassionate support to local people whose lives are affected by cancer, bereavement and other life shortening conditions. You will develop the client services function for adults, children and young people delivering an effective and efficient service as well as researching and evaluating developmental opportunities to ensure our services remain sustainable.
You will be a crucial member of the Executive Leadership Team and will work closely with members of the Board of Trustees.
Main areas of responsibility
· Be the Designated Safeguarding Lead for the organisation.
· Ensure safeguarding concerns are logged and acted upon and complete all documentation for safeguarding compliance and governance.
· Lead and provide direction to the high performing engagement and youth teams fostering a collaborative and productive environment.
· Ensure organisational and local commissioning outcomes are achieved.
· Identify and support relevant training needs within your team ensuring continuous professional development for staff.
· Review and evaluate current services, pilots and other projects as appropriate.
· Identify and create improvement plans.
Networking and development
· Research and progress service development.
· Support the Chief Executive and Trustee Board in developing the services of the charity in line with its strategic aims, supporting with clinical data as needed.
· Develop and enhance effective working relationships with referrers, all associated service providers and other statutory and voluntary sector partners.
· Represent CancerCare at external meetings including the University Hospitals of Morecambe Bay NHS Foundation Trust and others regarding cancer, bereavement and children and young people’s services (CYPS).
· In conjunction with the Service Development Group and the Head of Therapy Services, undertake research for the development of services where appropriate.
· Build and establish partnerships for the benefit of CancerCare.
· Network with other service providers to hold an overview of local service provision and understand any potential impact.
Support groups
· Ensure CancerCare is able to facilitate a forum for people with lived experience of cancer.
· Develop, expand and maintain an effective CYPS peer support group and look for funding opportunities to support this work.
· Hold overall responsibility for the provision and care of the peer support groups.
General
· Support the grant and trust fundraisers to apply for funding and ensure grant funding is spent in accordance with grant agreements and feedback is provided in a timely way.
· Prepare presentations, proposals, plans and reports as necessary for the Board of Trustees / Executive leadership Team (ELT).
· Work with the ELT and Trustee Board to produce budgets and financial reports as appropriate.
· Be an active and integral part of the ELT.
· Complete mandatory training and update relevant training when required.
Other Duties & Responsibilities
· Represent CancerCare and participate in appropriate external meetings and events in order to remain aware of issues impacting quality and compliance in cancer services.
· With the wider team, create and implement an engagement strategy.
· Be an integral part of the service development meetings.
· Organise and attend relevant meetings as required.
· Undertake any other duties that may reasonably be required to fulfil the duties of this post
· To carry out the duties of the post in accordance with CancerCare policies and procedures including and not exhaustive to: Equal Opportunities. Health & safety, Confidentiality, Complaints, Data Protection, Safeguarding Vulnerable Adults & Children
· Flexible approach to working patterns with hours to suit needs of the role and responsibilities as appropriate.
· Promote CancerCare’s mission, vision and values and safeguard its good name and reputation at every opportunity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
Due to the award of a new contract we are looking for a new Team Leader to join our team to cover Fife along with working with our existing contract under Scottish Government in Dundee and the surrounding areas. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, Scottish Government, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About the role?
We have an exciting opportunity for a Team Leader to join our team covering Fife, Dundee and the surrounding areas. You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients.
Your role will require you to travel across the area to meet with your colleagues and be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential.
About you
We are looking for a strong and resilient leader with experience of managing a team. Desirably you will have worked or volunteered in a welfare, supporting role, or caring for adults or young people who have support needs.
You will be committed to driving high performance and practice standards by actively engaging with our Practice Management team to interpret data. Thereby, making informed decisions and ensuring that the highest standards of advocacy are achieved.
You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice.
You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.
You will be experienced in communicating with commissioners and writing up reports to demonstrate all performance measures.
How will you make a difference?
You will be responsible for ensuring your team delivery of the highest standards of advocacy, ensuring that all contact with clients is outcome driven.
You will support your team and ensure that they have the necessary skills to make a difference in peoples lives on a daily basis. Assisting them to grow in confidence and empowering them to assist those in need of support.
You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected.
Benefits
- 28 days annual leave plus bank holidays
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme.
- Supportive working environment fostering a good work/life balance.
- Support with continuous professional development.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications: noon on Sunday 25th August, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
The client requests no contact from agencies or media sales.
Title: Monitoring and Evaluation Officer
Salary: Local terms and conditions apply
Location: Kogi state, Nigeria
Contract: 2-year Fixed Term Contract
Hours: Full time, 35 hours per week
About the role
Sightsavers has an opportunity for an experienced Monitoring and Evaluation Officer to join our Kogi state and NTDs Programme Management team, where they will be responsible for all programme implementation and monitoring and evaluation, according to a detailed plan guided by standard protocols for NTDs. The post holder will ensure that information from monitoring, evaluation and other assessments are actively used to inform and adjust project implementation.
As the M&E Officer you will be responsible for actively sharing and using information emerging from evaluation/review, adjustment of interventions and implementation of recommendations. They will also be responsible for actively seeking and providing feedback on NTDs control and submission of all required NTD control deliverables.
Further duties and responsibilities include:
- Support the NTD programme team to develop a detailed programme monitoring plan and jointly use it to guide programme management.
- Support the NTDs programme team to monitor and implement appropriate actions to improve efficiency and quality of project implementation.
- Work with the programme team and other collaborating agencies to ensure that lessons of sound practice are documented and disseminated.
- Facilitate and participate in regular monitoring of on-going programme activities in close coordination with the Programme Officer.
- Work with key stakeholders and undertake regular visits to LGAs and communities to oversee and ensure quality and efficiency of monitoring activities.
- Assist the NTD managers, technical managers and Kogi State Ministry of Health in disseminating information on NTD activities, studies, research and lessons learned at National and State level.
- Represent the programme office on monitoring and evaluation issues at relevant state ministries and other agencies.
As the ideal candidate you will possess a background in managing an integrated NTDs programme in Nigeria, have experience of developing and managing public health programmes, and hold technical knowledge of one or more of the five leading NTDs.
Further requirements include:
- Experience in monitoring and evaluation.
- Extensive working experience in a similar role, ideally in an INGO setting.
- Working experience or a first degree in a relevant field.
- Experience in database management systems for an integrated programme.
- Proven experience in monitoring and evaluation of light to moderately complex projects.
- Ability to understand and work with project budgets, forecasts and reports.
- Programme management skills.
- An understanding of and commitment to equality of opportunity for disabled people.
The Monitoring and Evaluation Officer is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the for full details.
To apply for this exciting new opportunity, please your CV and answer the application questions via our recruitment portal. We are particularly interested in learning of your motivations for applying.
We anticipate that interviews will take place during the week commencing 26 August 2024, and the evaluation process will include an oral interview to be completed by shortlisted candidates.
Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.
Closing date: 18 August 2024
As a global equal opportunities employer, Sightsavers is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. Our workforce will be truly representative of all sections of society and we will actively promote the inclusion of individuals with a disability. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Kentown Family Support Worker
Cumbria and Surrounding Areas
Total Reward: £21,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.
Rainbow Trust is looking to appoint a Kentown Family Support Worker to deliver a high-quality family support service as part of the pilot Kentown Children’s Palliative Care Programme, in collaboration with Kentown Wizard and Together for Short Lives.
Reporting to the Kentown Project Lead out of our out of our Lancaster team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness
What we’re looking for:
- An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
- A warm, inclusive approach to achieving goals quickly and correctly
- Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
- Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
- A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
- A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes:
- Flexible working hours to balance home and working life
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Company car for front line care posts
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Robust training and development programmes to support your learning and growth
We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be and feel a valued member of a high performing organisation.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website via the link and apply online.
Interviews will take place via Microsoft Teams or in person. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and a Best Companies Two-Star rated organisation.
This is an exciting opportunity for an experienced Leasehold professional to join our Homeownership Team.
Homeownership Officer
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £34,689
Contract: Permanent
We are looking for a confident, customer focused individual with great interpersonal skills for this busy homeownership officer role. You will bring your knowledge and experience of dealing with leasehold management enquiries from residents, and internal and external stakeholders.
You will work closely with the Homeownership Manager to develop the service through improved policies and processes, whilst improving leaseholder satisfaction.
Some of the key responsibilities of the role include:
- Management and delivery of wide range of leaseholder enquires and transactions including, staircasing applications, lease assignments, and Section 20s
- Welcoming new shared-owners and leaseholders to the service, ensuring that they are aware of roles and responsibilities in complex estate management schemes.
- Manage the relationship between third party managing agents, ISHA and the residents.
You
We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues. This is a busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities.
You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
Deadline: 9:00am on Tuesday 27 August 2024
Interview: Will be held the week commencing 02 September 2024
Interested?
If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.
Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Facilities and Business Support Officer
We are looking for a Facilities and Business Support Officer to support our London region.
Position: Facilities and Business Support Officer
Location: Bermondsey, London
Contract: Permanent
Hours: Full-time (37.5 hours per week)
Salary: £30,057 Per Annum Plus pension & other benefits
Closing Date: – Wednesday 31st August 2024 at 23:59pm - we are doing interviews on a rolling basis, so we encourage you to apply at your earliest convenience.
About the Role
The focus of the job is the provision of efficient, effective office management and administration and business support to the London Region of Depaul’s service delivery. The post will support the Area Director, Facilities Manager and other managers with administrative duties, and act as Office manager for their place of work.
The role will be based in the London Regional Office (Sherborne House) and may require some travel within London.
Key responsibilities include:
· Liaise with landlords, contractors, and suppliers about all services related to our central office (Sherborne House) with guidance from the Health and Safety and Facilities Manager
· To deliver and maintain records of Health and Safety checks within Sherborne House, assist in the regular review of risk assessments, organise fire drills, and take part in relevant H&S audits.
· Provide effective operational building management including managing room bookings and preparing rooms for meeting and training events at Sherborne House.
· Support the Area Director with general administrative duties including provision of secretariat and organisational support of meetings, travel booking, raising POs, and purchasing supplies.
· Provide administrative assistance with recruitment and staffing matters as needed, including coordinating a monthly rota for recruitment of sessional staff.
About You
You will have experience in managing a service in a support setting with a focus on continuous improvement in working with young people with complex mental health needs.
You will need to have the following skills and experience:
· Intermediate/Advanced use of M365 and relevant Apps e.g., Word, Outlook, and Excel.
· Experience in managing offices, equipment contracts and supplies.
· Experience in servicing formal meetings.
· Ability to coordinate events and manage time-limited projects.
· Willingness to travel.
· Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination
· Experience of working in a busy office environment, which has the highest regard for the Health and Safety of others.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years’ service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as such as: Progression Coach, Homeless Recovery Worker, Peer Support, Resettlement Worker, Homelessness, Homeless Project Manager
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.