Engagement Jobs
Supporter Services Officer
Salary - £23,948 to £26,133 per annum
Full time, 12 months’ fixed term contract
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
Why join us?
- The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
- Our open plan offices are located in the centre of Rugby near to the train station.
- In addition, we offer the following benefits:
- 27 days’ holiday in addition to public holidays.
- A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Life assurance (3 x annual salary).
- Cycle to Work scheme.
About us
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 26th July 2024
Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.
Please ensure a supporting statement is submitted alongside the CV
The client requests no contact from agencies or media sales.
As Digital Content Manager, you will play a crucial role in promoting, enabling, and supporting the digital ambitions of Alzheimer’s Research UK (ARUK), bringing our brand and purpose to life for our online supporters and audiences. You will take charge of our web content, structure and user experience, working with and advising teams across the charity. You will also be required to work closely with our partner agencies, helping to deliver our ongoing strategic web projects.
The role reports to the Head of Digital, with direct line management responsibilities of a Website Development Officer. A Digital Analytics Officer also sits within this team.
This is a 12-month fixed term contract, or on return of the substantive post holder, to cover a period of maternity leave.
Main duties and responsibilities of the role:
· Ongoing development and implementation of ARUK’s web content strategy, including microsites and apps, where appropriate.
· Working with teams across ARUK to ensure content is up to date and meets Search Engine Optimisation (SEO) / Accessibility standards.
· Play a leading role in the creation of campaign landing pages, working closely with the Digital Campaigns Manager to ensure that landing pages are effective, with clear calls to action.
· Review and develop user journeys on the website.
· Using data insights to inform website design and content.
· Identify and prioritise key web development activities for the Web Development Officer and Analytics Officer.
· Ongoing review and optimisation of pages on the website.
· Review and recommend changes to the website information architecture, through internal consultation, workshops, data analysis and user research.
· Ensure that digital content is visually appealing, on-brand and functional.
· Help to drive continuous improvement on digital platforms and keep the charity at the forefront of developments in digital marketing.
· Help to edit and upload content to the website, as required.
· Team management and development, working alongside the Head of Digital and Director to inspire and motivate team members to fulfil their potential.
What we are looking for:
· Previous experience within a similar website management role.
· Demonstrable web development and digital content experience.
· A strong grasp of SEO principles.
· Experience using a website content management system.
· Strong Google Analytics and AdWords experience, with an appreciation for how those help to inform web content.
· Demonstrable project planning, management and delivery experience.
· Copy writing skills, with a flair for writing copy that is suitable for digital consumption.
· A confident communicator who is comfortable attending and leading meetings and workshops.
· Strong organisational skills, able to manage multiple complex projects simultaneously, as well as the ability to work under pressure, meet deadlines and prioritise.
· A strong collaborator.
· Confident in reviewing website Information and Architecture and managing changes to website structure.
· An enthusiasm for demonstrating the potential of digital content.
· A creative and innovative approach.
· Ideas-driven and solutions orientated.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £45,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 21st July 2024, with interviews likely to be held week commencing the 29th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy using your communication skills to develop lasting relationships with supporters? Are you passionate about working for a local children’s charity?
We have a great opportunity for someone to join our small, friendly team as Individual Giving and Supporter Care Officer. If you are energetic, passionate, and looking to develop your career in fundraising whilst improving the lives of bereaved children and young people in Oxfordshire, we’re keen to hear from you.
The role
Location: Oxford & hybrid working
Salary: £24,500 - £30,000 fte pa, depending on experience
Contract: Permanent
Hours: Part time 25-30 hours per week, negotiable, with the possibility to study for a fundraising qualification.
Closing date: Applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.
This is an exciting time for SeeSaw. We have a new Head of Fundraising and a very successful Trusts & Grants fundraiser. We are now looking to expand the fundraising team to complement the current skills and expertise, and strengthen the relationship with our donors. You will be responsible for providing exceptional supporter care for the truly fabulous individuals who donate so generously to SeeSaw to help support young people through grief.
You
You are looking to use your CRM experience to support a local charity.
You are familiar with, or keen to learn about, fundraising.
You are as comfortable working with data as you are talking to supporters.
You are able to produce engaging social media and digital communications.
You enjoy working collaboratively in a small team but are also happy managing your own time and workload effectively.
You are organised and task orientated, and enjoy a busy, varied role which offers the opportunity to grow.
Whilst fundraising experience is not essential, you must be able to demonstrate transferable skills, understand the importance of managing supporter care and enjoy building relationships. You may be looking for a part-time role that allows you time to study for a fundraising qualification or fits in around other commitments.
What we can offer
SeeSaw is fully committed to helping you build your skills and talents. You will work to, and be supported by our Head of Fundraising, and have access to advice and training as you build your role to deliver on our fundraising strategy.
We will offer you a flexible working environment, a friendly team and an important cause. In return, we are seeking your energy, enthusiasm and desire to learn. This really is the perfect role for someone looking to develop their career in fundraising.
If you would like to find out more about the role, please visit our website
Please email us your CV & supporting statement demonstrating how you meet the requirements
As we are actively recruiting - We reserve the right to close the advert anytime. So, please don't hesitate to apply!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role.
WithYou is part of a consortium and our team in Lambeth is recruiting for a Service Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.
The Service Manager will directly link in with both the Head of Partnerships for WithYou and the Addictions Borough Lead, as lead providers, to ensure clear communication and a mutually agreed delivery of service. As Service Manager, you will be responsible for collaboratively leading the team to ensure a high level of performance by meeting targets and KPIs set, whilst creating a supportive and inclusive environment for our staff team. This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales.
Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go.
This is a permanent, full-time role working 37.5 hours per week.
What we're looking for
The most important thing you can bring to this role is clear and inspirational leadership. We’re open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We’re most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You’ll have the support of an exceptional Head of Partnerships and a wider team of experienced and dedicated stakeholders across the organisation.
If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application and a further discussion.
You should also have:
- A track record of successfully working in joint ventures and partnerships
- A proven track record of creating and maintaining a strong performance management culture
- Evidence of placing service users at the heart of an organisation
- Ability to develop and lead a cohesive team
- Ability to interpret evidence and analyse problems to create viable sustainable solutions
- Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
- Strong communication skills, both verbal and written
A full job description and person specification is available on request.
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.
About us
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.
At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.
We provide a free and confidential service without judgement to more than 100,000 people a year.
We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.
We Are With You.
What we offer
- Competitive salary plus London weighting
- 28 days annual leave, plus bank holidays
- An extra day off for your birthday or a special occasion of your choice
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to recruit a Services Development Manager, to develop, scope, and manage high-quality income-generating services that meet the needs of clients and the community. This includes overseeing current and developing services such as foot health, at-home support, counselling, dementia care, and later life planning.
Key Responsibilities:
Service Development:
· Conduct market research to identify potential income-generating services.
· Develop business plans and operationalise new services.
· Collaborate with stakeholders in Herefordshire, Worcester, and Malvern Hills to identify service gaps and establish best practice delivery models.
· Partner with the marketing team to create strategies for promoting new services.
Service Delivery:
· Work alongside the management team to execute the organisation’s strategic plan and deliver services aligned with core objectives.
· Implement detailed planning, monitoring, evaluation tools, and KPIs for each service or project.
· Manage financial aspects, including budgeting and monitoring of income and expenditure, in collaboration with the Finance Manager.
· Lead and develop a team of staff and volunteers to provide high-quality, person-centered services.
· Oversee day-to-day operations, ensuring adherence to operating procedures.
Team Management:
As a member of the senior management team, you will lead and develop a team of staff and volunteers to deliver a portfolio of high-quality, person-centred services. Your role will involve:
· Conducting team meetings, supervisions, and managing performance issues in partnership with the HR Manager.
· Fostering relationships with key stakeholders, including funders, commissioners, and local partners.
· Developing referral pathways and enhancing the organisation’s profile.
Contract and Grant Management:
· Oversee contracts and grants, ensuring compliance and timely reporting.
· Identify risks to service delivery and take corrective actions.
· Work with the SMT and CEO to develop tenders and bids for funding
General Duties:
· Adhere to all organisational policies and procedures.
· Participate in training relevant to the role.
· Represent the organisation internally and externally.
· Collaborate with colleagues to identify opportunities for innovation and improvement.
· Work with the Finance Manager to manage service budgets effectively.
· Demonstrate a commitment to the organisation’s ethos and mission.
· Make informed decisions to address challenges and implement changes.
· Act as an ambassador for the organisation at all times.
· Perform any other duties as requested by the organisation.
Person Specification
The following criteria will be assessed from information provided on your application and during the assessment process
- High standard of education to level 4 or above, or demonstrable ability to work at this level
- Educated to degree level
- A full driving license and willingness and ability to drive for work purposes
Experience
- Significant experience of designing and developing profitable income generating services
- Significant management experience including line management of a team
- Experience of creating a team
- Experience of monitoring income and expenditure and re-designing as needed
- Experience of managing multiple services with competing priorities
- Experience of working as part of a management team
- Experience of negotiating contracts and other funding streams
- Experience of developing services and projects and writing service plans
- Experience of implementation of relevant policies and procedures
- Experience of performance management and reporting
- Experience of report writing and presentation
Skills
- Strong leadership skills with the ability to manage and motivate staff
- Presentation skills
- Exceptional organisational skills
- Ability to manage change and to manage changing priorities and services
- Creative thinking and meeting of client need
- Ability to work to deadlines
- Ability to manage difficult situations
- Ability to analyse and present data
Knowledge
- An understanding of the current and emerging needs of older people
- Good knowledge of Herefordshire and Worcestershire’s geography
- Knowledge of the health and social care landscape
This is a pivotal role at Physics Partners, which will enhance our support for physics teachers nationwide, particularly non-specialists. We are seeking a dynamic and proactive individual to lead the improvement of our professional learning for teachers of physics.
Reporting directly to the Chief Executive Officer, the Education Director will oversee the training content and serve as a key member of the executive team, contributing to strategic planning for the organisation. This role is critical for reviewing, enhancing, and innovating our current support.
The ideal candidate will be a strong communicator and team player with a background in physics education. Given Physics Partners' agile nature, you must be comfortable working remotely and adaptable to changing requirements.
The client requests no contact from agencies or media sales.
Bath Welcomes Refugees (BWR) is a small charity established in 2016 by volunteers with the initial intention of supporting Syrian Refugees. Since then, there have been growing crises across in the world, Afghanistanand Ukraine being the most significant recently.
We provide a wide range of support to those seeking refuge and to make a new life in Bath and the surrounding area. Our servicesinclude providinglanguage tuition , arranging for their education, help setting up homes andproviding other support services to enable them to live independently and settle into the local community.
Whilst we work with other local charities and agencies to provide the support needed by an ever-growing number of refugees and asylum seekers BWR depends on its 250 volunteers and their enthusiasm, invaluable expertise, experience and dedication to provide a range of support to those seeking refuge and to make a new life in Bath.
BWR is looking to recruit a part time Volunteer Coordinator on an initial one-year contract. Reporting to the Operations Officer you will be responsible for recruiting, overseeing induction, training as well as the day-to-day coordination and supervision of our volunteers.
To be successful in this position, you will need to be
Empathetic with BWR’s aims, non-judgemental and flexible around working times.
Have the ability to develop relationships with volunteers, clients and other stakeholders, be resourceful, collaborative and enjoy working with others with diverse experiences and backgrounds.
You should be able to work remotely on your own initiative as well as being a team player working in a potentially high-pressure environment. You will be highly organised, able to manage and prioritise your own workload, be a good communicator and IT literate.
Ideally your experience will include
- Working with volunteers in the charity, not-for-profit sectors.
- Recruiting, training and managing volunteers.
- Supporting and developing volunteers in their roles.
- Good communication and listening skills.
- Working with CRM databases.
- An understanding of the data protection requirements in respect of volunteers and the organisation as a whole.
Outline of the Role
You will be the key volunteer contact, recruiting, co-ordinating training, carrying out background and DBS checks and supporting volunteers in their various roles across the organisation to enable BWR to meet its aims.
- You will work with and provide support to the Operations Officer, Team Leaders, the Refugee and Asylum Seeker Support Coordinator and to ensure we provide appropriate resources to support our families and individuals to meet their individual specific needs.
- Assess the suitability of volunteersin their allotted volunteer role, in conjunction with the Team leader, prior to the end of their probationary period and identify the need for additional training or other support required for the volunteer to be successful in their role.
- Provide information about the work of BWR to potential volunteers and promote volunteering in the wider community to identify potential volunteers.
- Maintaining our Case Management System.
- Liaising with the Communications Team in relation to the website and other digital communications in respect of volunteer activity.
- This is an initial one-year contract, with hybrid working (office and home). The role will require flexibility to attend meetings, liaising with refugee families and asylum seekers either during the day, evening or at weekends within the Bath and surrounding area.
The role is based on 29 hours per week with a pro rata salary of £25-27k full time equivalent (commensurate with experience).
The role will require an enhanced DBS check.
To apply for this role please provide an up-to-date CV with a covering letter explaining in why you would be ideal for the role.
Applications will be reviewed as received.
Interviews will be held - Week commencing 15 July 2024.
For more information, please see Detailed Job Description and Chart of BWR Activities.
BWR is proud to be an inclusive employer that considers applicants regardless of gender identity , sexual orientation, ethnicity, disability, religion , pollical views, marital status or philosophy of life. If you have a disability or special need that requires accommodation or assistance, we will support you during the selection process
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Specialist Housing Advocate
Salary: £28,000 - £31,000 (pro rata)
Location: Hammersmith (with possible co-location with key partners)
Hours: 28 OR 35 Hours per week
Contract: Fixed Term until March 2025
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Specialist Housing Advocate will work within a dynamic, fast paced team to provide intervention, advocacy and support that empowers women and ensures that the voice of survivors informs every stage of their journey towards improved safety. This is a new and exciting service, and we are looking for someone passionate about ensuring that all survivors of domestic abuse are able to access safe and appropriate accommodation which meets their needs.
To be successful as Specialist Housing Advocate you will need the below experience and skills:
You will have an excellent understanding of domestic abuse and its effects on survivors and their children, and of best practice within the domestic abuse and housing sectors. You will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. The post holder will hold a caseload of survivors and will also be required to support Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.
How to apply:
Please submit your up to date CV along with a covering letter to the Talent email address - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT*
· Closing Date for Applications: Sunday 14 July 2024@ 23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
TLG are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. An exciting opportunity has arisen for an individual to join our friendly team as Head of Grants & Major Donors.
The right candidate will have compelling written communication skills, strong leadership qualities and will be excited and willing to contribute to our wider leadership team at TLG. Day to day, this role involves a wide variety of tasks including research, proposals, strategic development, relationship building and securing income. You will love working to targets and be highly motivated in your role to bring a hope and a future to struggling children and their families.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.
Closing Date: Friday August 9th 17:00
Initial Online Interviews: Wednesday August 21st
Final Interviews: Tuesday August 27th at our National Support Centre in West Yorkshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role.
WithYou is part of a consortium and our team in Milton Keynes is recruiting for a Service Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.
The Service Manager will directly link in with both the Head of Partnerships for WithYou and the Sector Manager, as lead providers, to ensure clear communication and a mutually agreed delivery of service. As Service Manager, you will be responsible for collaboratively leading the team to ensure a high level of performance by meeting targets and KPIs set, whilst creating a supportive and inclusive environment for our staff team. This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales.
Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go.
This is a permanent, full-time role working 37.5 hours per week.
What we're looking for
The most important thing you can bring to this role is clear and inspirational leadership. We’re open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We’re most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You’ll have the support of an exceptional Head of Partnerships and a wider team of experienced and dedicated stakeholders across the organisation.
If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application and a further discussion.
You should also have:
- A track record of successfully working in joint ventures and partnerships
- A proven track record of creating and maintaining a strong performance management culture
- Evidence of placing service users at the heart of an organisation
- Ability to develop and lead a cohesive team
- Ability to interpret evidence and analyse problems to create viable sustainable solutions
- Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
- Strong communication skills, both verbal and written
A full job description and person specification is available on request.
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.
About us
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.
At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.
We provide a free and confidential service without judgement to more than 100,000 people a year.
We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.
We Are With You.
What we offer
- Competitive salary
- 28 days annual leave, plus bank holidays
- An extra day off for your birthday or a special occasion of your choice
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Housing Independent Domestic Violence Advisor (IDVA)
Salary: £26,000 - £32,000 (pro rata)
Location: Hammersmith and another London borough (tbc)
Hours: 21 hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
We are excited to be taking the lead in the London Whole Housing Service Partnership (LWHSP) which will address and enhance the pathways of housing support for women experiencing domestic abuse, from removing them from immediate harm, to enabling recovery and resettlement across all levels of need. The LWHSP are seeking to build on our delivery across 11 East and West London boroughs of the Whole Housing Approach (WHA).
The Housing IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. You will specialise in working with clients for whom housing, and risk of tenancy breakdown is a factor. You will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women, focusing on working with those aged 18 and over who access the domestic abuse service. You will hold a caseload of survivors and will also be required to work as part of Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.
About You:
As a Housing IDVA, you will need to have a degree of flexibility for colocation work across London boroughs; providing support to women who have experienced domestic violence, focusing on individuals with housing or tenancy issues. Working in our fast-paced crisis intervention, advocacy and support service, you’ll ensure the voice of survivors informs every stage of the process. You will have your own caseload of survivors and will focus on working with those aged 18 and over who access our domestic abuse service.
You will bring experience in providing independent domestic violence advocacy and support for women who approach housing advice and assessment for help. Ideally experience in working with housing service providers, and advising women of their rights and options for seeking help and support from other agencies. You will have the ability to develop individual safety and support plans in-line with the clients’ needs and the risks they face.
How to apply:
Please submit your up to date CV along with a covering letter to the Talent email address - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT*
· Closing Date for Applications: Sunday 28 July 2024 @ 23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- One weeks Carers leave
- Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Maternity Cover Opportunity: Level 1 Youth Worker
Are you enthusiastic and passionate about making a difference in the lives of young people? Do you believe in empowering youth to shape their own services? If so, we have the perfect opportunity for you!
Benefits – Company Pension, free parking, reduced access to the Gym, C2W
We are seeking an experienced Level 1 Youth Worker to join our team. This role is ideal for someone with hands-on experience working with young people, primarily aged 11-19, up to 25 with disabilities, and from diverse backgrounds.
Key Responsibilities:
· Lead and deliver activities and events to support and engage young people.
· Understand and address the needs and challenges faced by youth.
· Positively engage with young people to improve behaviour, skills, and confidence.
· Plan and deliver sessions to a diverse group of young people.
· Ensure adherence to safeguarding practices and procedures.
Why Join Us?
· Make a real impact on the lives of young people.
· Work in a dynamic and supportive environment.
· Opportunity for further career development.
A Little Bit About Us!
Youth Moves is a youth work charity deeply committed to the transformative power of youth work relationships. We collaborate with young people, families, schools, and communities across South Bristol, focusing on those who need our help the most, particularly in the UK's most deprived areas. We empower young people to take responsibility for their actions, make positive choices, and achieve self-sufficiency.
We offer a range of services, including:
· Youth Club Provision
· One-to-One Mentoring
· Youth Participation Programmes
· Targeted Outreach and Group Work
· Positive Activities
· Social Action and Volunteering Opportunities
Our mission is to support young people in making a successful transition to adulthood by providing high-quality programs that foster long-term, positive changes in their lives.
We are dedicated to equality of opportunity for all staff. Applications are encouraged from individuals of all backgrounds.
Successful candidates will undergo an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.
If you are committed to youth work and want to be part of a team that values the voice of young people, apply now and be a part of something meaningful.
Apply Now and Join Us in Making a Difference!
The client requests no contact from agencies or media sales.
To support the organisation as it continues to grow, we are seeking a dynamic and ‘tech-savvy’ Sales and Marketing Executive to join our small, remote team. This role will be pivotal in driving our mission to promote the use and benefits of e-assessment. The ideal candidate will be responsible for recruiting and supporting sponsors, increasing membership, and collaborating with partners. Additionally, the role includes supporting the delivery of both live and virtual events.
The e-Assessment Association (eAA) is a not-for-profit membership organisation based in the UK for consumers of, producers of and those with an interest in e-Assessment. We have been dedicated to furthering technology enhanced assessment adoption since 2008. The e-Assessment Association has three major goals: To provide professional support and facilitate debate and discussion for people involved in this field of expertise; create and communicate the positive contributions that technology makes to all forms of assessment; and to develop statements of good practice for suppliers and consumers of e-Assessment technologies.
Benefits
·Opportunity to work with a dedicated, friendly team, passionate about advancing e-assessment.
·Flexible working arrangements, including remote working (and possible opportunity to work on a part-time basis).
·Professional development and training opportunities.
·Competitive salary and benefits package.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an IPS Employment Specialist to join our team in Wigan & Leigh
Do you believe you have the skills to support people back into employment? Do you take pride in what you do, and can you think creatively about how different organisations can work together to deliver a better service? Are you happy to talk with employers and help match people into meaningful work?
Please note that working hours are Monday - Friday, 9am - 5pm, however some on-call work may be required on evenings and weekends.
Our IPS (Individual Placement and Support Employment Specialists) team aims to increase the number of people moving into meaningful employment from our drug and alcohol support service. This is a new project and is an exciting opportunity to help make a real difference to people's lives. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key.
To find out more about IPS employment support please see this video.
REQUIRED SKILLS
- 12 months’ experience of helping people facing severe labour market disadvantage to obtain or keep work
- Sound knowledge of best practice in the provision of addictions and/or employability and employment services
- Knowledge and understanding of issues faced by people in treatment/recovery in the job market, and in employability and employment services
- Able to assess clients' vocational functioning on an ongoing basis utilising background information and work experiences
- Ability to develop relationships with multiple stakeholders, including employers, partner agencies, clients and their family/carers
- Working knowledge of a broad range of occupations and jobs
- Good verbal and written communication skills.
- Ability to deploy effective employer engagement strategies
- Excellent verbal, written and presentation skills
- Well-developed IT skills, familiar with Office Suite and Google Workspace
- Ability to manage and resolve conflict
- Ability to balance competing priorities within tight timescales
DESIRABLE SKILLS
- A proven track record in placing people into employment and/or in supporting people to achieve sustained employment
- Understanding of national development priorities and the needs of the business community in relation to employability and employment
- Good understanding of local labour market
- Understanding of employment law and employer’s responsibility
A full job description will be provided upon request.
ABOUT THE COMPANY
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.
At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.
We provide a free and confidential service without judgement to more than 100,000 people a year.
We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.
We Are With You.
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.
As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role.
With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
BENEFITS
- Competitive salary
- 28 days annual leave, plus bank holidays
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.
The client requests no contact from agencies or media sales.
The deadline for applications is Sunday 21st July 2024.
Location: Europe, CET time zone preferred
Location type: Hybrid
Reporting to: Executive and Artistic Director
Annual salary: €60K EUR, dependant on experience
Contract type: Permanent
Working hours: Full-time, with the option for 4 days/part time for the right candidate
Candidate level: Senior Executive
Background
The European Union Youth Orchestra (EUYO) is one of the world’s pre-eminent symphony orchestras. An orchestra of dynamism, youthful energy, and passion shaped afresh each year with highly talented musicians from all 27 EU Member States. Recognised across the world for the excellence of its music-making, and for its success in nurturing the careers of generations of young musicians, the EUYO is always at the forefront, anticipating and reacting to the changing world around it, equipping its members for careers in that world and forging change within the classical music and cultural sectors.
For the past half-decade, the statutory public funding won by the EUYO was sufficient to finance its activities. Now, with a new base in Austria, an expanded programme, preparations for its 50th anniversary, and with the challenges of current general global uncertainty, the EUYO wishes to extend its revenue base by reigniting its previously strong tradition in private funding and corporate relationships, beginning with the recruitment of a Head of Development and Philanthropy. The Head of Development and Philanthropy will have responsibility for fundraising from corporates, individuals and trusts and foundations. The responsibility for the EUYO’s statutory public funding from EU, EU member state and local and regional public institutions will continue to be held by the Executive & Artistic Director and the Head of Executive & Finance.
In order to assist this process, the last year 18 months have been used by the Orchestra to create and put in place new development processes and initial donors, including utilising a skilled volunteer Board level fundraising committee, setting up a cross border tax incentive scheme, creating a new bespoke CRM integrated with the Orchestra’s database, creating a new website support area, initiating new patrons and individuals programmes and the base strategy for a new alumni programme, and recruiting new initial corporate donors. Now, with all of these processes and achievements in place, the EUYO seeks a dynamic entrepreneurial fundraiser to help deliver the Orchestra’s exciting future programme, and over time, to grow a fundraising team as income generation builds.
Purpose of role
The EUYO’s passion, energy and commitment are mirrored by that of its management team, and
we are now seeking an exceptional Head of Development and Philanthropy to join that team. The
successful applicant will start at an exciting and pivotal moment.
Reporting to the Executive and Artistic Director, this role will suit a dynamic, ambitious, collegiate and entrepreneurial individual. Working in close collaboration with colleagues, you will be responsible for shaping the nature of the EUYO’s fundraising. You will help us to effectively cultivate, solicit and steward the EUYO’s current donors and sponsors and identify and bring on board new donors and sponsors, working with a wide and diverse variety of stakeholders and audiences.
Primary responsibilities
Key responsibilities
- Continued delivery of the organisation’s fundraising strategy, alongside the opportunity to also develop, rethink and remould it, all in consultation with the Executive and Artistic Director and with the support of our Fundraising Committee, Board, Advisory Council and key stakeholders across the EU.
- Build on EUYO’s compelling case for support and identify specific projects which align with the EUYO’s strategic plan, and which demonstrate the difference that philanthropy will make in delivering on the mission.
- Work with the Executive and Artistic Director and the Head of Communications and Advocacy to ensure together a cohesive integrated public facing language for the organisation in its communications, balancing the needs of different audiences
- Sustain a range of giving programmes: membership, appeals and major giving opportunities which appeal to donors and can be delivered with available resources.
- Ensure systems for renewal of current supporters and developing a pipeline of future donors, which includes a range of corporates, individuals, and trusts and foundations.
- Work with the Fundraising Committee to develop annual appeals and create a strategic plan for the 50th Anniversary Appeal.
- Work with the finance team to analyse the effectiveness of different fundraising initiatives, manage budgets and support financial reporting.
- Co-ordinate monitoring, evaluation and reporting for all non-funded projects, with EUYO colleagues.
- Regularly circulate information about the EUYO engagements and initiatives to Directors, corporate supporters, and donors.
- Maintain positive working relationship with all internal and external stakeholders.
Governance and finance
- Keep up to date with changes in fundraising regulation and ensure implementation where required.
- Work with the Head of Executive and Finance to set and manage expenditure and report on ROI.
- Manage quarterly Fundraising Committee meetings in conjunction with the Committee Chair.
- Work with the Fundraising Committee to research new potential committee members.
- Regularly review the Fundraising Policy and associated policies.
- Ensure appropriate fundraising due diligence is completed when appropriate.
- Ensure the EUYO is operating best practice in its fundraising, keeping up to date with any changes in compliance, legislation, and fundraising methodologies.
- Keep up to date on tax matters relating to charitable giving, ensuring the EUYO is maximising income from tax concessions.
- Work with the Communications Team to source suitable donation platforms and software and maintain the EUYO’s fundraising database.
- Work with the Communications Team to manage the fundraising complaints register.
Individual giving
- Build on and develop the current major donor strategy to secure long term support.
- Manage the EUYO’s membership and patron’s programmes with the support of the Communications Team.
- Manage existing donor membership schemes and increase membership year-on-year.
- Research and cultivate a pool of prospective individual donors in conjunction with the Executive and Artistic Director, Trustees and Directors and maintain close relationships with existing donors.
- Build on and develop an annual appeal for individual donors.
- Devise new ways of attracting donors using the EUYO’s website and social media channels, beneficiaries and alumni.
Corporate giving
- Develop a healthy prospect list of companies, both nationally and internationally.
- Develop corporate sponsorship and partnership proposals.
- Work with the Executive and Artistic Director, Fundraising Committee, Board and Advisory Council to cultivate and steward corporate partners.
- Explore the potential of corporate membership and, if implemented, administer and service the Corporate Membership Scheme, maintaining close relationships with the members’ nominated contacts, circulating information, and ensuring that members enjoy the full extent of the benefits.
- Ensure all corporate partners and sponsors receive appropriate reports as required and in a timely manner.
Trusts and foundations
- Develop a pipeline of trusts and foundation prospects, working with the Executive and Artistic Director and the Head of Executive and Finance to develop appropriate resource for this new pipeline of prospects where necessary.
- Research and apply for funding from trusts and foundations.
- Work with the EUYO colleagues to measure impact and outputs from grant funding.
- Monitor delivery progress and ensure reporting according to grant funding requirements.
- Maintain relationships with trusts and foundations who are already giving to the EUYO, keeping them informed of the EUYO’s activities and of the results and benefits generated by their donation.
Profile
The following offers an aspirational view of our ideal candidate profile; however, we encourage applications from candidates with a wide range of experiences and backgrounds, especially those from underrepresented groups.
Experience
- 5-10 years’ experience in fundraising within the arts and cultural sector.
- Experience in implementing a fundraising strategy.
- Demonstrable success in securing significant gifts from high-net-worth individuals, in the 5-6 figure range, corporate partnerships, and trusts and foundations on a national and transnational level.
- Experience in producing persuasive fundraising case for support and other fundraising marketing material.
- Prior experience in tax-effective giving and fundraising regulation across the European Union.
- Proven track record in building relationships and engaging with key stakeholders at all levels.
- Demonstrable knowledge of creating solicitation and stewardship plans.
- Experience in researching and developing new prospects, uncover untapped markets and sources of funding.
- Experience of working on annual appeal fundraising campaigns.
- Experience in managing budgets.
Skills
- Passion for, and/or knowledge of, classical music.
- Excellent communication skills and the ability to engage with key stakeholders at all levels.
- Working knowledge of fundraising regulations, cross-border, and international giving.
- Adept at managing multiple relationships concurrently and managing your own time effectively.
- Excellent writing skills with the ability to translate complex information into a compelling case for support.
- Experience writing web copy for fundraising.
- Extensive knowledge of individual, major donors, corporate, and trust and foundations, strategies and approaches.
- Ability to work independently to multiple deadlines, whilst delivering under pressure.
- Experience using a fundraising CRM database and ensuring its upkeep.
- Fluent in written and oral English. French and/or German highly desirable.
Aptitudes
- High level of attention to detail.
- Tact and integrity when dealing with both staff and stakeholders.
- Outcome-focused and resilient under pressure.
- An entrepreneurial mind set.
- Willingness to travel across Europe 30% of the time, including to EUYO headquarters in Grafenegg, and offices in Vienna, as well as from locations across Europe, including when the Orchestra is on tour.
The deadline for application is Sunday 21st July 2024
Stay updated on the latest jobs by subscribing to our Global Charity Jobs weekly bulletin and if you’re looking for a rewarding career in the non-profit sector register in our database.
Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.