Employment Jobs
Salary: Up to £41,000 per annum plus generous benefits
Contract: One-year maternity cover, full-time
Location: Victoria, London (hybrid working with one to three days in the office each week)
Closing date: at 12 noon, Thursday 08 August 2024
NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
NHS Providers is digitally transforming, and the digital team, which sits within the Communications directorate, is a key part of making that happen. This Senior Digital Officer role supports the ongoing strategic development of the organisation in key digital marketing areas, including website, analysis and evaluation, audio-visual outputs, eMarketing, and social media. The role will also support wider membership communications activities.
A substantial part of this maternity cover role will be supporting the senior digital manager deliver the organisation’s new website. This will entail project managing the website redevelopment work and launch, working closely with our digital agency as well as with colleagues withing NHS Providers. Alongside this, you’ll be supporting work on our new content strategy, ensuring our digital channels reflect the outcomes and working on development of analysis and evaluation across the organisation.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a national role based from one of our office locations - York or London
Are you passionate about driving positive change? As our Head of Social Impact, you’ll play a pivotal role in shaping the future of STEM Learning to improve lives through education. Your role is to lead the charge in driving STEM Learning’s brand through the clear articulation of our social and economic impact, ensuring our impact is central to our brand. By collaborating with stakeholders, influencing business priorities, and championing thought leadership, you can help STEM Learning empower learners, inspire educators, and transform the landscape of STEM education.
About Us
STEM Learning’s mission is to empower young people with the skills and knowledge to thrive through effective teaching and learning of STEM.
As the UK’s leading provider of STEM education and careers support, we work with schools, colleges, employers and other partners to inspire and engage young people in STEM subjects and prepare them for the future.
The Role
As the Head of Social Impact, you will play a key role in driving positive change and evidence-based practices to support our goals by:
- Articulating and communicating our social impact in ways that are more accessible to multiple stakeholder groups – allowing stories to be told to ensure systemic change in STEM Education.
- Leading the Impact Team and a wider network of external evaluation partners to ensure a comprehensive approach to STEM Learning’s impact and evidence portfolio.
- Reinforcing STEM Learning as thought leaders in STEM education.
- Lead STEM Learning’s impact and evidence portfolio, influencing the sector, meeting stakeholder needs and driving reinvestment.
- Shaping STEM Learning’s priorities to ensure we remain purpose-led and impact-driven.
- Fostering a culture of learning from both successes and failures – both internally and across the wider sector.
- Seeking opportunities to enhance STEM Learning’s knowledge base through external expertise and networks.
Our Ideal Candidate
Candidates will demonstrate our values: Sustainable – Innovative – Proactive
To be successful as Head of Social Impact, you will possess:
- Exceptional skills in engaging stakeholders through compelling narratives and strategies related to social impact and evidence.
- Demonstrated experience of articulating evidence and impact to a variety of audiences in a compelling and inspiring way – at ease presenting to a variety of audiences, through leading forums, discussions and presenting.
- Strong communication skills to position STEM Learning as thought leaders in the field.
- Understanding of evidence, monitoring, and impact evaluations and strategies, preferably in an educational setting.
- Proven ability to generate comprehensive assessments of impact to meet the needs of diverse stakeholders.
- A track record for identifying and fostering strategic partnerships and collaborations that enhance impact and innovation.
- Experience in leading a team, providing guidance and direction to staff while promoting the organisation’s profile and mission.
We are looking for someone who meets as many of the criteria as possible but encourage applications from candidates who might not meet all criteria.
Our Benefits
- 30 days holidays plus bank holidays
- Access to a fantastic pension scheme
- A comprehensive employee assistance programme
- Access to a voluntary staff benefits scheme including cycle to work loan scheme; electric vehicles; health cash back plans; free eye tests; discounted vouchers and much more
Next Steps
To apply please submit your CV and a cover letter explaining what interested you in the role and why you think you are our ideal candidate.
There is no closing date for this role; applications will be reviewed on an ongoing basis so early applications are recommended.
STEM Learning strives to be diverse and inclusive – a place where we can ALL be ourselves. We encourage applications from all backgrounds and communities, and are committed to employing teams with diverse abilities, skills, and experiences.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Join us to play a vital role in raising funds so that Catching Lives can meet the increasing need for our homelessness services. As Fundraising Officer, you'll work closely with the CEO as part of an enthusiastic, dedicated team of staff and volunteers.
Catching Lives will support you to join the Level Three Fundraiser Apprenticeship at the University of Kent and provide day study release during the programme, which is mostly taught online. This is an excellent opportunity to grow your knowledge and skills for a career in charity fundraising. For more information see the recruitment pack.
The role requires strong communication and organisational skills. You’ll manage a varied workload, including public-facing responsibilities such as attending events and engaging supporters across the community, alongside desk-based activities around data, finance and planning. You’ll be supported to apply your transferable skills and to develop as a fundraiser.
Please submit a CV of no more than 2 pages, plus a short covering letter/email saying how you meet the essential criteria of the Person Specification (see recruitment pack).
The client requests no contact from agencies or media sales.
Join our dynamic team as our first Head of Communities
We are seeking a dynamic, inspiring, caring and trusted individual to make Holocaust Centre North and our projects more inclusive, imaginative and accessible. The Head of Communities will lead our new flagship initiative ‘The Rudi Project’. The programme will support our vision of Holocaust Centre North as a bold and pioneering space to reflect on ‘a global history through local stories’ from the North of England and foster a culture of care.
Holocaust Centre North
Holocaust Centre North promotes education on the Holocaust and post-Holocaust issues to raise awareness of human rights, freedom, and equality. We do so by telling a global history through local stories, specifically those of survivors and refugees who rebuilt their lives in the North of England.
Our work spans archives and collections, learning, artistic research, exhibitions, and survivor welfare. Through these areas, we aim to foster a culture of care and raise awareness about the relevance of Holocaust history today.
We collaborate closely with refugees of Nazi persecution, their families and carers, local communities, artistic practitioners, researchers, and schools to create spaces for nuanced dialogue about the ongoing relevance of the Holocaust. We strive to create opportunities for reflection on the role this dark chapter of our shared history plays in the present, using contemporary critical frameworks to engage audiences with Holocaust history.
We are now seeking to expand our current work to reach communities that had previously been excluded, underrepresented, and/or marginalised in our work, also involving them in the museum itself. We are looking for an individual with experience in community engagement and development, particularly through the lens of archive practice and artistic responses to heritage collections.
The Rudi Project
Funded by the Heritage Lottery Fund, The Rudi Project aims to develop strong partnerships with local communities that we don’t yet engage with, involving them as central participants within the fabric of our work. Through a programme of workshops, events, publications and artist residencies, we will use co-production to pose critical questions: how do we engender reflections on the Holocaust's legacies in communities that feel alienated from this history? How do we work with local communities that may feel divided due to the repercussions of current international conflict? How can we commemorate the Holocaust whilst also acknowledging participants’ silent testimonies and inherent experiences in an ever-shifting present?
This initiative represents the legacy of a recent rebrand process, which delivered a re-imagined Holocaust Centre North with a unique mandate to articulate 'a global history through local stories' and to foster 'a culture of care' when engaging with stories of trauma. Building on these foundations, The Rudi Project will enable communities to guide us in the design of sustainable and long-term practices to connect with people, especially those who also live their lives after trauma, loss, discrimination, persecution and isolation. In the process, the project will further enhance our resilience and sustainability by extending the reach of existing investment, and resources and bringing more voices around our table.
Job Description
To work closely with the Director to support the delivery of the organisational strategy through community engagement. This will include:
- Develop a methodology for socially engaged practice and community co-production for Holocaust Centre North
- Design and deliver meaningful community consultation.
- Contribute to the development of an audience development plan for reaching diverse audience goals both through existing programmes and new initiatives.
- Support and advise colleagues in all departments to remove barriers to access and ensure Holocaust Centre North is welcoming for all.
- Build networks with charities, grassroot groups, community groups, educational partners, cultural partners and the healthcare sector.
- To line-manage members of the Holocaust Centre North team
- To contribute actively to monitor and evaluate Holocaust Centre North’s impact, particularly in relation to community engagement.
To plan and deliver events and activities with communities as part of our new flagship programme ‘The Rudi Project:’
- Design and deliver pilot activities to engage communities with our existing initiatives across commemoration, artistic responses to collections and archives.
- Maintain a calendar of outreach activities, including community events, workshops, appearances and other communication opportunities.
To manage Holocaust Centre North’s Volunteer Programme
- To widen the reach of our volunteer recruitment and develop meaningful roles for volunteers across the organisation.
- To manage volunteers.
- To evaluate the volunteer programme and report to the Director and/or the Board of Trustees on community development/the project.
- To undertake any other duties as required.
Person specification
Experience
- 5 years of demonstrable experience of running creative community engagement schemes that deliver long-term impact.
- Evidence of awareness of innovative approaches to community engagement either with the cultural sector or other sectors.
- A proven track record of running meaningful consultations with a variety of communities.
- Experience of writing funding bids for community engagement/development projects or of collaborating with development teams to apply for funding.
- Experience of community development through the lens of archive practice, commemoration and/or contemporary art (desirable).
Skills
- A proven track record managing project
- A confident and effective communicator in person and in writing
- Experience monitoring and evaluating programmes
- Ability to supervise individuals, as well as work independently
- A strong network and the ability to form a wide-ranging set of strategic partnerships
- Evidence of experience of delivering activity that supports the overarching strategic vision of an organisation
- Proven ability to manage staff and/or volunteers
Interests and personal attributes
- Interest in the history of the Holocaust and traumatic histories.
- Knowledge of the history of the Holocaust (desirable)
- An appetite for taking risks and innovation.
- Ability to work as part of a small organisation.
- Ability to prioritise without being drawn in short-termism.
- Proficiency in more than one language (desirable). This can include any language, particularly those widely spoken by minority communities in the North of England (e.g., Arabic, Gujarati, Romanian, Panjabi, Polish, Slovak, Ukrainian, Urdu, etc) and/or languages relevant to Holocaust history and our collections (e.g., Czech, French, German, Hebrew, Hungarian, Lithuanian, etc.).
- Experience and passion working with people from all sections of society.
- Adaptable, flexible, resourcesful and driven.
- Ability to be in Huddersfield and travel across West Yorkshire as necessary.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Junction is an out of hours service, open 365 evenings a year, to support and assist individuals experiencing a mental health concern. The aim is to alleviate the need for people in the Swindon locality to access A&E acute mental health services and primary care GP services unnecessarily by managing the presenting symptoms/mental health crisis along with the triggers and context for that crisis.
As a Wellbeing Practitioner, you will be providing a preventative, person centred approach to people accessing the service who may be experiencing a mental health crisis.
The service is open from 4PM-11PM, 365 days a year so this position will include some weekends.
What You'll Do:
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Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
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Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
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The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.
Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
In 2021, Action Against Hunger UK launched an ambitious new 5-year fundraising and communications strategy, of which corporate funding is a crucial part. Reporting to the Head of Partnerships, the Senior Business Development Manager is a key member of the Partnerships team and a significant role in the Fundraising & Communications department.
We are recruiting for an experienced new business professional who has a proven track record of securing 6/7-figure partnerships with the corporate sector. The purpose of the role is to grow our portfolio of strategic high-value partnerships, securing funding and shared value opportunities aligned with the Sustainable Development Goals.
This is a great time to join our team as we focus on growing and diversifying our partnerships portfolio. Working closely with the Head of Partnerships, you will have responsibility for continuing to evolve and implement our new business strategy and together with the Partnership Development Officer, you will drive forward our pipeline to win transformational partnerships. We have a huge range of projects and opportunities with which to engage new partners, both in the UK and internationally, but you’ll also have the chance to bring your creativity to the table with concept development and creating new products.
You’ll also have the opportunity to work closely with the Disasters Emergency Committee (DEC); and lead on projects with counterparts in the Action Against Hunger global network. For more detailed information on the roles, please download the attached pdf Job descriptions.
Closing Date: 09-Aug-2024 Interview Date: 19/20 Aug-2024
Please read the following carefully before making your application:
Then all you need to do is send your CV and write a covering letter explaining why you want the job and how your skills and experience make you the right person for the role.
- For further information on pay and employee benefits please visit our careers page on our website
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk
The client requests no contact from agencies or media sales.
Hours: Full-time
Remuneration: £30,000 to £31,500 GBP gross annual (dependent on experience)
Duration: Permanent
Location: UK-Med Office, Manchester, UK with hybrid working (approximately 30% on-site)
Do you have knowledge of accounting, finance and budget functions, payroll processing and administration. Ability to analyse and apply data across the full range of finance, payroll, and accounting functions?
UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.
We are looking for Finance Coordinators to support our Finance Team in ensuring appropriate finance management, accounting, control and reporting.
You will assist in the day-to-day accounting operations in accordance with UK-Med’s policies and procedures,
Our ideal candidate will be able to support in processes financial transactions and provides technical support to the Field with the processing of financial transactions, and monitors compliance with applicable financial rules and regulations. The incumbent therefore keeps frequent contact with staff at various levels, including Country/Field Offices.
You will be comfortable working at pace and thrive on achieving challenging objectives and meeting rapidly changing demands.
Experience working internationally, particularly in humanitarian emergency response, is an advantage but not essential.
We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work. UK-Med is a growing and developing organisation with a committed team of staff, volunteers and members.
This role is a truly exciting opportunity to help develop our people services to meet the challenges and opportunities our growth present.
How to apply
We strongly recommend that you read the Candidate Information Pack - Finance Coordinator - July 2024 before applying for this role.
To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.
Your covering letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification
Applications must be submitted no later than Wednesday 1st August 2024
Please note that this is a rolling recruitment process. Applications will be accepted on an ongoing basis and hiring manager will review applications as they are received, decisions may be made at any time if a suitable candidate is identified.
Applications for work in the UK can only be accepted from people with an existing right to work in the UK.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.
Lumos is an international children’s charity founded in 2005 by the author J.K. Rowling to end the harmful practice of institutionalisation of children. Lumos’s mission is to fight for every child’s right to a family by transforming care systems around the world. Our vision is for all children to grow up in safe and loving families.
Despite clear evidence of the harms of institutionalisation, an estimated 5.4 million children worldwide continue to live in institutions. Separated from their families and communities, these children are deprived of the love, attention and opportunities they need to thrive. Our three-pronged approach is to prevent family separation, to protect children and to promote care reform. We’ve made important progress in closing harmful institutions and reuniting children with their families. And where children are unable to live with their birth families, we promote alternative family-based care, such as kinship care and quality foster care. Thanks to our tireless efforts alongside many other champions of care reform, the harms of institutionalisation are now more widely understood. A global movement is underway and the UN, the EU and some large development agencies have joined individual countries in pledging to change how they care for vulnerable children. We are committed to ensuring that global policy commitments are translated into local action, leading to sustainable change for vulnerable children.
JOB PURPOSE
The Programmes Assistant within Programmes will provide efficient, flexible and proactive administrative and organizational support to the Director of Programmes and to the two Deputy Directors (Programmes and Advocacy). He/ She will be responsible for the Director of Programmes’ diary management, for organising various internal and external meetings, including meeting agendas, setting up translations and minute taking, as well as, providing follow up summary notes and action trackers. This will include the Programme advisory group meeting, countries Board meetings, Programmes regular meetings and many other various meetings within Programmes.
The Programmes Assistant will also support the Director of Programmes and Deputy Directors to design presentations, develop dashboards, manage excel sheets, etc.
Candidates must have the right to live and work in the UK.
As our new Advocacy & Communications Manager you are passionate about students' voices - both individually and collectively. You will lead our new Advocacy & Communications team in ensuring that students are supported through our advice service, informed through our communications and heard through our campaigns and representation. You will provide expert support and advice to our elected student officer team and play a crucial role supporting the CEO in the leadership and management of the Students' Union.
If this sounds like a purpose you would love to deliver, we would like to receive your application and get to know you!
We are committed to maintaining a diverse workforce, as we understand the importance of having staff with varied lived experiences and backgrounds that reflect various needs of our student community. We welcome applications from all interested applicants, and we strongly encourage applications from people of ethnic minorities, people with disabilities, people with dependants and people who identify as LGBTQIA+. We conduct anonymous shortlisting and all of our interview panels have Unconscious Bias Training in order to support a fair recruitment process.
Detailed job description and person specification for this role is attached to this job advertisement.
All applicants should send a CV and written statement (2 pages maximum) that answers the following three questions (Candidates are advised to use the person specification to help answer the questions):
- What experience do you have that makes you great for this role?
- How have you demonstrated LMSU's organisational values in your past experience (student-led; inclusive; open; kind; creative; ambitious)?
- What do you bring to the LMSU team?
Application deadline: 3pm on 7th August 2024
Please include the job role you are applying for in the subject of the application email.
Interviews will take place on the week commencing 19th August 2024.
Empowering students to make the most of their time at LMU and transform their lives for the better.
Picture yourself alongside our Outreach and Marketing wizards and our customer service champions. Together, we're on a mission to ensure our young people aren't just safe but also revved up and fully immersed in their journey with us here at The Prince’s Trust.
Could you become their personal champion? Imagine peeling back the layers to discover what's holding them back so that you can unlock their potential for astonishing progress. Imagine having your own group of young people to support who will turn to you for that one-on-one support, guidance, and maybe just a nudge in the right direction.
Safety always comes first, so keeping a watchful eye on safeguarding, health and safety, and data protection is part of the deal! You’ll be the guiding force that empowers our delivery partners and service providers to reach for the stars. Together, we will ensure every young person embarks on a remarkable journey, experiencing the extraordinary and achieving the dreams they've aspired to.
You’ll lead personal development sessions that take our foundation programmes to new heights. You will work collaboratively with colleagues and local delivery partners to deliver our Explore and Get Started programmes, delivering a variety of group sessions, outdoor learning sessions, residentials, and individually tailored 1:1 support. This is a field working role where you will work from home and the community in the Southampton and Portsmouth area. However, it’s not all fun and games, keeping things on point means meticulously recording info and data about our young superstars, volunteers, or partners. It's all about making sure every step of their journey aligns perfectly with our funding contracts.
At The Trust, we're strong advocates for fostering an inclusive workplace where everybody feels seen, and it would be fantastic if you share that passion too. Your mission? Making a positive impact by implementing a local action plan that harmonises with our big-picture EDI goals.
Be prepared for anything and everything. Alongside all these exciting responsibilities, you might even find yourself wearing different hats and stepping up when needed.
Ready to bring your A-game? Let's make every day count and create a brighter future for our young people of the future!
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Youth Development Leads?
Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home.
- You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
Safeguarding
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks by the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
Supporter Services Manager
We are seeking a passionate and dynamic Supporter Services Manager to lead a Supporter Services team
Position: Supporter Services Manager
Location: London, N1 7GT
Salary: £40,560 per annum
Contract: Full time, Permanent
Closing Date: Thursday 1st August 2024
About the role:
As Supporter Services Manager you will play a pivotal role in ensuring that supporters receive exceptional care and that all donor processes run smoothly. Your leadership will help the charity continue their mission of providing timely and effective humanitarian aid.
Key Responsibilities:
- Team Leadership: Manage and develop the Supporter Services Officer and temporary staff, ensuring clear objectives and personal development plans are in place.
- Workflow Management: Oversee donation processing and enquiry handling, ensuring all deadlines and service level agreements are met.
- Supporter Care: Champion excellent supporter care across all teams and channels, staying informed about best practices in the sector.
- Service Improvement: Develop and refine service level agreements and key performance indicators, continuously improving supporter experience.
- Legal Compliance: Ensure all activities meet relevant legal requirements, including Data Protection and Gift Aid regulations.
- Relationship Management: Build and maintain strong relationships with internal teams and external suppliers to support fundraising efforts.
- Complaint Handling: Manage escalated supporter complaints, ensuring timely and satisfactory resolutions.
About you:
To be successful in the role of Supporter Services Manager, you will need proven experience in line managing a customer or supporter care team, with a strong track record in nurturing talent and achieving results.
Other key skills and experience include:
- Experience of managing gift administration processes and procedures, including Gift Aid, in a UK charity.
- Proven ability to establish, manage and drive outstanding performance from relationships with external suppliers and consultants.
- Experience of financial management including budgeting and forecasting.
- Experience of working in a pressurised rapidly changing environment.
- Excellent interpersonal and communication skills, both oral and written and a confident communicator with all audiences.
About the organisation:
You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. The DEC offers hybrid working; during an appeal, office attendance is mandatory for two weeks.
Other roles you may have experience of could include: Supporter Care Manager, Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.
How to apply
If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are growing our counselling service and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction.
We are seeking experienced counsellors who are passionate about delivering a quality service.
Why Join Us:
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Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.
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Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.
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Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.
Together, we can build a brighter, healthier future for Swindon. Your contribution can make all the difference.
What You'll Do:
- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
- Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
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The client requests no contact from agencies or media sales.
The Research and Involvement Officer will ensure that unpaid carers are meaningfully involved in the design and delivery of research and will be instrumental in enabling unpaid carers to be directly heard by researchers and decision makers. This will include the involvement of young carers and unpaid carers of all ages in the development of programmes, policy, and providing mechanisms for unpaid carers to speak truth to power to influence for change.
The postholder will play a key role in bringing Welsh voices and perspectives to our UK-wide research and involvement functions and will work with colleagues across the UK to produce impactful evidence to influence changes beyond Wales’ borders.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Carers UK is looking for an Account Executive to support the Income Generation and Communication team in delivering activities to maintain and grow significant income from Carers UK’s products and services, namely the Employers for Carers forum.
This is a pivotal time for working carers as the Carer’s Leave Act becomes law, making it a statutory requirement for all employers to support unpaid carers by providing five days unpaid carers leave. We believe we have the platform to bring about change, as well as provide carers with the support they need.
About you
You will be highly confident approaching and building rapport with prospective and existing clients with a commitment to a sustained high level of outbound communication. Collaborative in approach and with excellent communication skills you will have the ability to prioritise and manage a combination of different tasks and work effectively and efficiently to tight deadlines.
About the role
Carers UK’s Income Generation and Communication team is responsible for the organisation’s income stream. You will be a self-starter, with new business and sales experience, who will assist the team to develop, deliver and grow its earned income activities. You will carry out prospects research to support new business development, while building relationships through active client engagement. You will receive relevant training, guidance and coaching.
We are a truly inclusive team; we offer flexibility and we live and breathe our values. We are Attentive, Ambitious and Achievers.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is 5pm, Thursday 1 August 2024
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK are actively interviewing as we receive applications.
Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As our Legacy and In Memory Fundraiser you will develop our plans to maximise income, consolidate and develop processes and build important relationships with a range of donors to ensure we can continue to provide palliative care to our communities for many years to come.
· Are you passionate about making a difference to patients with life-limiting illnesses and their families in Weston-super-Mare and North Somerset?
· Could you inspire donors to leave a lasting gift to Weston Hospicecare and help secure our future?
· Would you like to utilise your superb organisational and administration skills to balance a varied workload and maximise income in these important areas?
We would love to hear from you.
Weston Hospicecare is seeking a passionate and self-motivated fundraiser to develop and grow our Legacy and In Memory fundraising activity. This is an important area of income for the Hospice, and we are looking for someone who can either bring their existing expertise to this role or who is keen to develop their current fundraising experience within legacy fundraising.
To be successful in this role, we’re looking for someone who will:
· Lead on the development of Weston Hospicecare’s Legacy and In Memory fundraising strategy, using your expertise to analyse activity and grow this area of income, building the financial resilience of the Hospice.
· Inspire support by developing a compelling Legacy fundraising proposition to encourage support from existing and new supporters.
· Deliver results through inspiring communications and promotional activity, bringing to life the extraordinary work of Weston Hospicecare and driving legacy pledges and support.
· Build strong relationships with a range of people, including local firms of solicitors, supporters, patients and their families and members of the team.
· Utilise your exceptional attention to detail and expert knowledge to monitor and administer existing estates, working with solicitors and executors to expedite settlement and where possible, accurately predict timelines for income.
· Provide excellent stewardship to existing supporters and pledgers through regular updates and inspiring events to demonstrate the impact of support and develop and nurture these important relationships.
· Devise an effective In Memory strategy to build upon and support this area, monitoring existing opportunities and developing new activity. Sensitively use personal stories, images and testimonials to strengthen this key area of income and offering a lasting tribute for families.
· Amplify the work of the team through sharing ideas and knowledge. Keeping up to date with sector developments and ensure best practice across all Legacy and In Memory fundraising activity.
· Work with an ambitious, positive and creative approach, with experience in working collaboratively organisation wide.
We welcome applications from those with existing expertise in Legacy fundraising and those with a broader fundraising experience looking to develop their skills in this exciting area.
Whilst we are looking for someone to work 37.5 hours per week, we will also consider compressed hours or part-time hours of 30 per week for the right candidate.
In return, we offer:
· 6 weeks holiday (increases with service)
· Contributory pension/NHS transferable
· Healthcare discount scheme
· Employee Assistance programme
· Subsidised bus travel with First Bus Commuter Travel Club
· Free parking (on site or nearby)
· Opportunity to develop your skills within an experienced fundraising team.
If you would like to discuss this opportunity in more detail and find out why this could be the job for you, please get in touch with Head of Fundraising Georgina Landau.
The closing date is Wednesday, 7th August and we anticipate holding interviews during week commencing 19th August.
We value and encourage applications from all sections of the community.