Education Management Jobs

Wakefield with occasional travel across West Yorkshire 

Ref: ARW-242

Are you a collaborative, compassionate and organised individual with a proven record of working and engaging positively with people who have a history of substance use or offending or other vulnerable groups?  Have you worked on an offender-led support project, had personal experience of the criminal justice system, served a prison sentence, or still be serving a prison sentence in a prison within reach of Wakefield?

If so, St Giles Trust has an exciting opportunity for a highly motivated candidate to join us as Liaison and Diversion – Assertive Outreach Caseworker, where you will work on our assertive outreach work, a vital ex-offender led  project that works across Wakefield.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will assess referred clients, with reference to St Giles Trust assessment practices, and produce support plans and risk management plans based on these assessments, promoting inter-agency collaboration in the assessment and planning process. We will count on you to develop and maintain relationships with referral agencies, including police, treatment provider and Liaison and Diversion, and to deliver a holistic support service working, providing a practical service that will include social and housing support, education, training and employment options, benefits work, and debt advice.

Closing cases efficiently and positively, identifying a success plan for the client that will identify agencies that can be used for on-going support and agencies that can be used if serious problems develop in the future is also a key aspect of the role.

What we are looking for

• If still serving a sentence: to be currently eligible for Release on Temporary License (ROTL); on release, likely to be living within commuting distance of Wakefield; to be willing to provide a DBS check and other disclosure as required, including references from the Prison Service
• Experience of providing support, advice and advocacy and the ability to assess client’s needs
• Experience in negotiation with partner agencies to establish links to further aims of the project
• Proven record of engaging successfully with challenging people
• Knowledge of services for offenders and patterns of offending in Wakefield
• Excellent interpersonal, relationship-building and communication skills, both verbal and written

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, click the apply button.

Closing date: 16 December 2024.

Are you highly organised, resourceful, and passionate about making a difference? The Baobab Centre is seeking an Operations and Admin Assistant to support our vital work with young asylum seekers and refugees.

In this varied role, you’ll work closely with the Operations Manager and admin team to ensure the smooth running of our Centre by managing administrative tasks, assisting with IT and communications, and supporting operations and fundraising initiatives. You’ll also play a part in amplifying the voices of our community through social media and helping with community engagement activites.

If you’re a motivated individual with strong administrative and IT skills, a commitment to human rights, and an interest in supporting vulnerable young people, we’d love to hear from you.

This role is for 3 days per week depending on your preference. Working on Wednesdays is essential to provide reception cover.

ABOUT US:

The Baobab Centre is a non-residential therapeutic community that supports young asylum seekers and refugees who have experienced human rights abuses and have sought asylum in the UK as unaccompanied minors. Our two focus areas are rehabilitation and justice.

Please read the additional information below alongside the full Job Description and Person Specification attached.

Mental Health:  All of the young people Baobab supports suffer significant mental health and developmental difficulties and many function in an unstable and more immature way than their chronological age. Due to their experiences it takes time to gain trust from the young people in our community. As a core member of our team, you will understand the impact of specific human rights abuses on the development of children and young people in exile and their individual experiences of loss, trauma and grief on their mental health and well-being. 

Baobab’s Model: Please read the accompanying ‘Baobab Clinical Context and Model’ document for a detailed introduction. It often takes a significant amount of time to understand Baobab’s model of working, which aims for rehabilitation and justice through attending to both the internal and external world of each young. It is important that you strive to have an insight to the experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre. It is also important that you understand the ways in which UK society and policy impacts on young asylum seekers (including invisibility, marginalisation, discrimination, and the fact of waiting in uncertainty for a long time).

Multi-disciplinary Working: Baobab aims to be a reflective, thinking organisation and we place a high value on shared thinking time, sharing responsibilities and working together with others. A key aspect of the role is communicating and working in a holistic way.

Job title: HR Advisor (Learning & Advisor)
Contract type: Temporary, 4 - 8 week

Location: A short walk from Tower Hill station

Hours: Full time - 35 hours a week

Pattern of work: Hybrid 2/3 days office based

Salary: £18 - £21 an hour + holiday pay

Are you an experienced Learning and Development experience with a passion for the education sector?

Do you have a passion for developing and upskilling individuals? If so then this HR Advisor role is the right role for you.

Working for one of England's largest and most prestigious education institutions, you will work in a wider HR team and support in the delivery of an effective L&D strategy across the institution.

Reporting to the HR Manager your day to day duties will include;

• Facilitate the Learning and Development function by organising company wide training, one to one training sessions, sourcing training suppliers
• Review and develop the annual training plan
• Tracking the learning and development budget tracker
• Draft and publish Learning and Development communications including newsletters
• Work with managers to identify training needs and organising relevant training needs
• Coordinating learning events, including conferences
• To lead on Employee Recognition Awards and maintain the budget tracker
• Lead on induction of new starters

The skills you will bring to the role of HR Advisor (Learning and Development) will include;

• Knowledge and experience of leading on learning and development
• Prior experience in similar role
• Great and clear communications with the ability to manage various stakeholders including line managers, new starters, and external training providers

This is a busy role ideal for someone with knowledge and experience of Learning and Development. If you are interested in applying for the role HR Advisor (Learning and Development) through TPP Recruitment please do so by sending your CV to

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Global Programmes Assistant reports directly to the Global Programmes Manager and will primarily be responsible for providing support functions to the International Programmes team. The role requires excellent organisational, teamwork and numeracy skills, to work with key stakeholders to ensure an effective, efficient and quality delivery of development and emergency response programmes. The Global Programmes Assistant also supports the administrative work of the department, including the preparation and tracking of project payments, and maintaining partner due diligence records.

About the Role:

1. Provide programme and administrative assistance to Country Programmes and Programmes Partnerships teams as required including support with the development and production of project proposals.
2. Responsible for updating and maintaining the Project Tracker and SharePoint site.
3. Maintain soft (and if required hard copies of) programme files, provide filing assistance to the team and support archiving.
4. Ensure the timely submission of quarterly and completion reports, and support the review of seasonal and small-medium project reports as delegated by Country Programmes and Programmes Partnerships teams
5. Maintain and review the report supporting documents including field reports, financial evidence, centrally agreed documents, media and case studies.
6. Support the development of IPD wide administrative systems.

About You:

To be successful in this role, you will need:

1. Previous experience of working within a Programme Support/administrative role.
2. Experience of working with budgets and/or processing payments.
3. Excellent communication and interpersonal skills with the ability to liaise with a variety of stakeholders and employees at all levels.
4. High degree of organisational and time management skills.
5. Proficiency in Microsoft Office applications and the ability to learn and utilise any software adopted by Muslim Aid.
6. Ability to work under pressure, be proactive and work on own initiative. 

Why you should apply:

Join Muslim Aid as a Global Programmes Assistant and support impactful humanitarian and development projects worldwide. Working closely with the Global Programmes Manager, you will ensure effective project delivery, quality standards, and create engaging content from our successes for stakeholders. If you’re organised, detail-oriented, and passionate about programme support, apply now to help drive global change!

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 privilege days 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

About A4ID

Advocates for International Development (A4ID) is a charity with a vision to see the law and lawyers play their full part in the global eradication of poverty and advancement of the UN Sustainable Development Goals (SDGs). A4ID seeks to be an authoritative voice of the legal community, to inspire and enable lawyers to join the global fight against poverty, and to ensure that legal support is available for those engaged in that fight. A4ID is currently working hard to make its vision and mission a reality through its innovative pro bono broker service and bespoke pro bono projects; its respected education and training programmes, its acclaimed thought leadership and policy work; its Rule of Law Expertise UK Programme; and its international project work.

About the role

The role of the Project Officer - Legal Services (POLS) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs globally. The POLS will do this by coordinating the internal processes for project sourcing, scoping and allocating, and utilising legal expertise within these processes and when providing external training and communications.

A key focus of this role is to source and scope out the weekly pro bono projects and forms. The POLS will also engage law firms and other legal stakeholders, conduct due diligence, allocate projects, maintain project records, gather feedback, prepare internal reports and external communications and undertake other administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities include assisting the PBLM with any bespoke projects, assisting with training events for Development Partners on relevant legal topics, and engaging key Legal or Development Partners on any specific areas of legal interest or need.

To apply

Interested candidates are requested to send a CV and Cover Letter. The Cover Letter must include why you are interested in this job and how you match the person's specification. We encourage you to draw on specific examples from your professional life in the Cover Letter.

Closing date: 30 November 2024.

Work permit: Required to have the right to work in the UK.

Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children hope and a future. Building on the huge success of TLG Early Intervention Coaching, TLG Therapeutic Support will be a new way for TLG, with partner churches, to provide support in school for the increasing number of pupils struggling to cope due to their emotional, relational, and mental health experiences.

In this role we are looking for an individual that thrives working with children and young people in a school context and is passionate about supporting pupils and their families struggling with emotional, relational, and mental health challenges. The ideal candidate will be a qualified counsellor with an aptitude for creativity whether this is music and drama, sport and outdoor recreation or other fields of kinaesthetic development. The TLG Therapeutic Counsellor will be present each week in the school, providing specialist trauma aware care for these children, whilst supporting staff and parents too, so we're looking for an individual who can build and foster strong relationships.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Closing Date: Rolling Applications
Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.

The Head of Alumni Engagement and Development will play a pivotal role in shaping the strategy for fostering strong relationships with Ackworth School’s Old Scholar community, supporting the long-term interests of the school as we head towards our 250th anniversary in 2029. This role is responsible for fundraising, donor relations, and legacy initiatives, as well as coordinating and delivering events and communications aimed at engaging with Old Scholars and the broader Ackworth School and Quaker community. 

Reporting to the Director of Marketing, Admissions and Communications, the Head of Alumni Engagement and Development will collaborate closely with various school departments to elevate the school’s profile and optimise income generation. The focus will be on relationship management with key high-value donors and promoting a culture of philanthropy. Additionally, the role will drive support for Ackworth School capital projects and cultivate a culture of donor care that motivates current and potential supporters.

Ackworth School, a co-educational boarding and day school, was founded in 1779 by the Religious Society of Friends (Quakers). It maintains its ethos and traditions and is still governed by the Society. The school is academically non-selective and provides an excellent range of facilities and extra-curricular opportunities, recently achieving "Excellent" in the FCI/EQI (February 2023). The Head is a member of both HMC and the Society of Heads.

Our pupils are one of Ackworth's USP's. Visitors to the school never fail to acknowledge how amazing they are and how positive the encounter is. All staff at Ackworth pay a key part in the operation of the School to make sure that it runs smoothly and so that we can focus on delivering an excellent education for our pupils. 

The successful candidate will be able to:

·Collaborate with the Director of Marketing, Admissions and Communications to create a fundraising strategy centred on capital projects and bursaries.

·Lead personal engagement fundraising, developing strategies for securing principal and major donors.

·Meet annual personal income targets, increasing both donor numbers and regular giving income.

·Monitor and report on fundraising income, events, and activities, including producing financial reports.

·Design and manage a program of events aimed at engaging Ackworth School Old Scholars and wider Ackworth School community members.

·Develop robust data sets to inform strategic goals, particularly those related to income generation and maintain detailed records of Old Scholars and donors, building comprehensive individual profiles in the contact database.

In return we offer:

·a competitive salary of between £30,000 - £35,000 per annum based on experience and qualifications.

·generous fee remission of 50% for the children of our staff.

·all food and refreshments during the working day.

·free on-site parking.

·flexible pension, health benefits and an electric car purchase scheme

·a supportive and friendly environment based on the Quaker ethos of the school.

·a beautiful working location in an ideal location within easy travelling distance of the main centres of Sheffield, Leeds, Doncaster and York.

Interested candidates are welcome to contact the school to arrange a confidential discussion. Please contact our HR Administrator, Kim Reather.

Closing Date:Friday 13th December 2024 at 4:00 p.m. Due to the School’s Christmas closure period, interviews will be held in early January 2025.

Completed school application forms should be submitted with a cover letter of no more than one page

Applicants should read carefully the Recruitment, Selection and Disclosure Policy. Our recruitment privacy notice is also available on our website under “Working For Us”. 

Ackworth School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and all applicants will undergo child protection screening, including checks with past employers and an enhanced DBS and Barred list check with Disclosure and Barring Service. Applicants should also be in sympathy with the School’s Quaker ethos.

As Complex Needs Practitioner you will engage young people in a variety of interventions, using a person-centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.

Birmingham Young People’s Service provides holistic support services for young people 10 to 25 with needs related to alcohol and substance misuse, including those that are affected by a family members alcohol and substance misuse.

All Complex Needs Practitioners are expected to work days, evenings, and weekends across the community and within our multi-agency partnership settings, when required, which will need a flexible working pattern from the successful candidate. The caseload will include a mixture of community and multi-agency referral pathways including health, social care, education, youth provision, and criminal justice.

As an energetic and confident self-starter, you will have a qualification in health/social care, youth and community work (e.g., NVQ Level 3 or above, Dip SW, Mental Health Nursing, Counselling, Addiction Studies).  Alternatively, we will consider candidates with experience of working in the health & social care field, education settings, alcohol, and substance misuse fields with a commitment to complete NVQ Level 3 Health and Social Care.

Experience of liaising with voluntary and statutory agencies and health professionals and engaging effectively with clients in a variety of settings is essential. You will also need a flexible approach, excellent record keeping and report writing skills. We also work on an outreach basis, with a central hub base at our head office.

We have two vacancies available – they are full-time permanent roles requiring the post-holder to work 37 hours per week.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind was renamed Waythrough to reflect the new organisation, of which Aquarius will remain a subsidiary.

About A4ID

Advocates for International Development (A4ID) is a charity with a vision to see the law and lawyers play their full part in the global eradication of poverty and advancement of the UN Sustainable Development Goals (SDGs). A4ID seeks to be an authoritative voice of the legal community, to inspire and enable lawyers to join the global fight against poverty, and to ensure that legal support is available for those engaged in that fight. A4ID is currently working hard to make its vision and mission a reality through its innovative pro bono broker service and bespoke pro bono projects; its respected education and training programmes, its acclaimed thought leadership and policy work; its Rule of Law Expertise UK Programme; and its international project work.

About the role

The role of the Project Officer - International Development (POID) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs. The POID will do this by engaging PBLS’s existing network of international NGOs, expanding this network by connecting with new international NGOs, and providing international development expertise to support and enhance the services and products within PBLS.

The POID will engage CSOs/NGOs globally to build partnerships and identify needs for pro bono legal assistance. This role will also support PBLS objective in brokering international pro bono legal opportunities to fulfil these needs, by connecting legal experts/expertise with CSOs/NGOs, including the weekly circulation of pro bono projects to legal partners or long-term and more complex strategic projects. The POID will conduct due diligence, allocate projects to appropriate legal partners, maintain related records and gather relevant feedback on a periodic basis. The POID will provide support on internal reporting, and will also draft external communications. The POID will also be responsible for other internal administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities will include: supporting the PBLM with any bespoke projects; assisting with training events for Development or Legal Partners on relevant International Development topics, and engaging with key Legal or Development Partners any on specific areas of legal interest or need. This role will work with other teams as and when needed.

To apply

Interested candidates are requested to send a CV and Cover Letter. The Cover Letter must include why you are interested in this job and how you match the person's specification. We encourage you to draw on specific examples from your professional life in the Cover Letter.

Closing date: 30 November 2024.

Work permit: Required to have the right to work in the UK.

In this role, you will manage a caseload of clients, many of whom have experienced homelessness, addiction, or involvement in the criminal justice system. You will provide tailored employability advice, one-to-one support, and deliver workshops aimed at helping clients develop the skills and confidence they need to rebuild their lives.

You’ll support with our LEAP project, providing a crucial stepping stone for clients in the early stages of recovery. By collaborating with partner agencies and working alongside our Peer Navigators, you’ll ensure clients receive the comprehensive support they need.

This post is subject to an enhanced DBS check. The Good Shepherd values lived experience and a copy of our policy on recruiting ex-offenders is available with the application form.

Duties and Responsibilities

• Complete initial assessments, risk assessments and risk management plans ensuring a high standard of case management.
• Work with a caseload of people who have experience of homelessness, addiction, and/or the criminal justice system that want to improve their chances at moving into training, education and employment.
• Provide employability advice and a range of interventions with the aim of supporting them to improve their employability, access training, volunteering, and move towards employment.
• Lead on and develop the Good Shepherd structured volunteering programme for people in early stages of their recovery journey.
• Work with Peer Navigators from our LEAP team to provide additional support.
• Signpost and make referrals to external agencies and build positive working relationships with partner agencies across the city.
• Deliver one to one’s, workshops and group sessions.
• Collect, collate, and interpret data that is required to report on the outcomes achieved through this work.
• Record and update service user activity in line with GS Confidentiality Policy.
• Maintain a high level of professional boundaries in line with GS Safeguarding Policy.
• Observe all Health and Safety regulations related to the role and comply with GS Policies and Procedures.

This role will deliver tailored, one to one support and case work to support and resolve both immediate, crisis situations experienced by people and on a longer-term basis in the community. In the main people we support are Irish or of Irish descent including the Traveller Community. However, our services are open to all.

Additionally, part of the role will include working across the project team and wider role of ICCM in early intervention and prevention.  Informing and supporting community-based advocacy, awareness, and public campaigns to inform and increase knowledge and education of the community on how to access help, and the availability of support which is open to people as needs develop. Thus, increasing the wider public and social value of ICCM and brining more service users in to receive one to one support when needed. 

This will attract and support our community by making our services local, appropriate, and accessible to those who mainly do not access mainstream services. This will include advocacy and representative services in order for people to secure welfare benefits, enabling people to access the financial benefits they are entitled to.

This will support people experiencing mental and physical health issues, substance misuse, facing legal issues, those who require debt management, threatened with eviction, domestic abuse, and bereavement. This will be done mainly on an outreach basis across Manchester, supporting people in their own homes, in care homes, hospital and where they are resettled to their home environment.

The overall aim of the service is to improve quality of life, access to appropriate support services and improved health and wellbeing outcomes by acting as an advocate and to negotiate with other agencies, where necessary, on our client’s behalf.

Key Responsibilities:

• To make contact with members of the Irish and Traveller communities across Manchester.
• To provide Advocacy and Support via outreach, accompanying to appointments, advocacy to other agencies to address presenting needs who are vulnerable and ‘at risk’ through age, poor physical or mental health, homelessness, risk of homelessness, drug and alcohol use, offending, abuse, and social and cultural isolation.
• Undertake an initial assessment of service users’ needs, presenting issues and risks and to develop a care plan working alongside other statutory and voluntary agencies.
• To offer comprehensive information, advocacy, advice and support services to our community to meet individual needs and achieve positive outcomes.
• Make referrals to statutory and community and voluntary organisations working in partnership to achieve the best level of care and support.
• Develop care plans in order to improve the health of our communities, working with service users and relevant agencies
• To attend and participate in meetings and forums highlighting community issues, cultural needs and experiences.
• To support volunteers and students at ICCM. Volunteers will also support service users to meet presenting needs as highlighted in the assessment and care plan.
• To maintain accurate and up to date records of all areas of work.
• To closely monitor progress of work and report this to your line manager.
• To present accurate and clear reports on all cases as requested by the Advocacy & Advice Manager.
• Attend appropriate networking and training opportunities for personal and professional development.
• To attend and participate in team meetings.
• To participate and engage in supervision and appraisal provided by your line manager.
• To attend conferences and seminars locally, regionally and nationally as directed by line manager.
• To promote the work of ICCM as requested by your line manager.
• To work as an accountable member of the staff team, working within the Charity's policies and procedures
• It is the nature of the work at ICCM that staff are expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken for the benefit of our beneficiaries.
• To ensure you fully embrace ICCM’s values in all your work:

ABOUT US 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE 

NEA is looking to appoint new Warm and Safe Homes (WASH) Advice Line Co-ordinator posts on a full time (37 hours per week) basis; but we are happy to receive applications from candidates who may wish to work part time hours as we would be prepared to appoint posts as job share opportunities. Please state your preferred working pattern in your application and we will discuss this at interview.

WASH Advice Line Co-ordinators will be the first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters. Co-ordinators will need to be empathetic, polite and have good listening skills but may also need you to be assertive and confident in order to provide support to clients, some of whom may be in difficult circumstances. 

Whilst call centre or customer service experience will be advantageous, empathy and an ability to understand client needs is paramount and our training will give successful candidates the knowledge to succeed in the role.   

The post holder’s main responsibilities will be to deal with customer and partner emails, calls, live chats and off- line tasks. These will include:    

• Provision of day-to-day support to our customers and partners (referral organisations) on any queries, or issues, through answering telephones calls and emails.   

• Process, resolve or escalate client queries within the WASH and wider team in line with the internal process.   

• As a WASH Advice Line Co-ordinator, you’ll be in the front line of the provision of solutions to client queries and issues as part of a wider team.  

• Maintenance of appropriate client records and necessary data using client management systems to ensure the progress of work towards project targets is monitored and that project outcomes are fully recorded.

The post holders will be responsible for the delivery of a range of projects which will demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders.

The posts sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

WHAT YOU WILL NEED TO SUCCEED 

You should be able to demonstrate understanding or experience of energy efficiency, you will be empathetic and be a good listener – as well as demonstrable experience of responding to the needs of clients in direct contact settings.  You will have the ability to work with a wide range of people and demonstrable experience of working with vulnerable householders, low income and/or other disadvantaged groups.

You will need excellent interpersonal and communication skills with the ability to build trust and rapport with a range of communities and individuals.

An awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them, is desirable, although not essential.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions.  Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview.  Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements. 

WE ARE OFFERING: 

• £25,992 – £30,558, Scale 4 - 5, Points 7-17. New appointments will usually begin at the starting point of the scale. 

• 18-month fixed term contract. 

• 11½% non-contributory pension. 

• 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum. 

• Flexible working arrangements including the opportunity for hybrid working. 

• Enhanced family friendly payments. 

• Employee Assistance Programme. 

• Employee benefits platform. 

The closing date for all applications is Friday 06 December 2024 at 12:00 noon.  We anticipate interviewing in the week commencing Monday 16 December 2024. Only shortlisted candidates will be advised of the interview date.  Full details of the posts and an application form are available on our website.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. 

HOW TO APPLY: 

Please apply by clicking 'apply now'.

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries please. 

NEA aims to be an equal opportunities employer.  We welcome applications from all people with the necessary skills and experience for the post.   Charity Registration No. 290511.  Company Registration No:  01853927 

This new role will be responsible for all aspects of administrative support for the operational success of the charity and the successful candidate will want to be part of a faith-based organisation, committed to the mission of the charity both in the UK and the Holy Land.

We have grown rapidly in the last two years and given the prominence of the Israel/Gaza/Lebanon conflict in our domestic media, we anticipate further growth as the charity becomes more prominent and the needs for essential support become greater. Therefore you will be working in a very busy, high growth environment, managing your time between several different tasks and priorities, which may change frequently. You will need to learn quickly, adapt to changing patterns of work throughout the year and, once trained, be capable of working without close supervision in a small flexible team.

The role will be required to help with regular office duties; you will need to be familiar with all aspects of administrative support for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters and clergy across the UK and with our partners in the Holy Land.

We're seeking two skilled and dedicated individuals to join our team as a Senior Practitioners for a Care Leaver service operating under the Ofsted Supported Accommodation Regulation. In this role, you will play a vital role in providing effective support to at risk young people with complex mental health, and support and coaching to staff.

Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside of the confines of traditional services. You will provide leadership to the team around the support of their caseload and lead on multi-agency care meetings.

About the Role:

As the Senior Practitioner, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure young people’s needs and aspirations are at the centre of the support planning process. You will be the lead person in relation to supporting complex and enduring needs. You will guide and signpost staff in supporting young people in developing independent living skills.

About you:

• You bring experience working with young people with complex mental health and a non-judgemental outlook which promotes a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Your toolkit includes practical skills in motivation and coaching young people and staff.
• Can demonstrate resilience and clarity when faced with challenging behaviour. 
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model. 
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential. 
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community.

Important Info:

Closing Date: Sunday 1st December at midnight

Interview Date: Wednesday 11th December at SHP Head Office

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.