Digital skills jobs
Position: Director of Engagement
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: £73,653 per annum plus excellent benefits
Salary Band: Band 5
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
It is a very exciting time to join the MS Society as Director of Engagement a brand-new role in the organisation. We are implementing an ambitious cross-organisational transformation programme. And we have just started a new 2025-29 strategy. Engagement is at the heart of both.
Engagement is everything. We define engagement as any interaction anyone has with the MS Society. We need to grow the audience we engage with. And deepen our audience relationships through engagement. Growing and deepening engagement with all our audiences will enable us to deliver transformational impact for the MS Community. And contribute to our ultimate vision of a world free from MS.
We are looking for someone to provide strategic and thought leadership to engagement. Someone who can work collaboratively across the organisation to lead and drive forward our ambition for engagement.
You will have significant experience of leading strategic engagement and customer experience to a complex multi-audience landscape within a complex cross-organisational operating model. And be able to provide sector-leading thought-leadership and strategic expertise within engagement and customer experience.
You will have proven experience of delivering significant and sustainable business benefits through change programmes. And deep and broad experience of brand, marketing, digital and content.
You will have experience in understanding complex and wide-ranging external trends, taking the lead development of relevant cross-organisational strategic responses. And significant experience of cross-functional and cross-organisational strategic leadership.
Closing date for applications: 9:00 am Monday 12 May 2025
Anticipated interview dates:
First interviews: Tuesday 27 May or Wednesday 28 May
Second interviews: Wednesday 4 June or Friday 6 June
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Join our dynamic Communications team and be part of a rare opportunity to shape the narratives and visuals that amplify the life-changing initiatives of 1625 Independent People. If you're passionate about crafting powerful communications that make a difference, this is your chance to affect change and leave a lasting impression.
Please find full details of how to apply via our website in the advert below. The deadline for application submissions is 23:59 Thursday 08 May 2025.
We are striving to better represent the young people we support and therefore are particularly keen to increase applications from minoritized ethnic groups, Muslim and male candidates as they are currently under-represented in our organisation. We also encourage applications from people with relevant lived experience.
If you need an adjustment to be made to any part of the recruitment process, please let us know as soon as possible.
Who are we?
We are a leading youth homelessness charity based in the Southwest, working with over 1,500 young people. At 1625ip we are driven by Social Justice and Passion: we strive to do something that matters and take pride in seeing the results of our work in social outcomes and improving young people’s lives.
What you will be doing:
- By being empathetic and seeking to understanding the complex needs of homeless young people, young people leaving care, and the barriers they face, you will work with them and their support workers to tell their stories.
- Utilising your creative skill’s, you will create branded collateral that supports a variety of campaigns and events.
- Through your enthusiasm, you will be able to work on own initiative but also alongside your team, ensuring all communications are suitable for specific audiences.
- By being detail orientated you will be managing a variety of platforms including the website and all social media channels.
- You build strong relationships both internally and externally; you communicate excellently, and you influence others externally to support 1625 Independent People
You will be in Fundraising and Communications Team and your line manager will be our Communications and Community Fundraising Manager.
At 1625 we are led by our Competency Development Framework. This connects our values to our behaviours in everything we do and gives us the tools to develop. The framework ensures our recruitment is better informed, applications and interviews are behaviourally based, and job profiles are developed on the ‘how’ of a job.
If you have transferrable skills and you are interested in this role, but you are worried about the application process, please get in touch with us. We encourage you to have an informal chat with the recruiting manager to discuss how your personal or professional experience and skills could be transferred to this role. Details of how you can do that are further down in this advert.
Contract details
- Hours per week: 37.5 (this represents 1 FTE)
- Contract type: 1 year contract (Maternity Cover)
- Pay: £27,852 - £29,439 per annum
- The location: Kingsley Hall, Old Market - there is also flexibility and support to manage working from home. We currently meet as a team 2 days a week at Kingsley Hall.
A few benefits at 1625ip
In return for your dedication, we offer:
- A generous annual leave entitlement of 30 days per annum plus all Bank Holidays
- Employee Health Cash Plan with HSF
- A supportive and approachable team with an emphasis on colleague wellbeing
- “1625 Independent People is an amazing organisation, and I feel very lucky to work here”, Colleague Wellbeing Survey 2024.
- “I couldn’t be happier with the opportunities and support I have received in my career progression that has led me to my dream job!” See what other colleagues have said about their career development with us, on the vacancy page of our website.
- 1625ip is a Disability Confident Employer.
- Flexible working
Important dates
- Application deadline closes: 23:59 Thursday 08 May 2025.
- If you have not heard from us by the end of the day on Wednesday 14 May 2025, please assume that your application has been unsuccessful on this occasion.
- Interviews are on Wednesday 21 and Thursday 22 May 2025.
Application information
Ready to see yourself in this rewarding role? We can’t wait to hear from you.
- To access the Job Pack and submit an application, please visit the vacancy page on our website.
- You will be asked to answer 3 questions at the end of the Word application form. These are required to ensure your application can be shortlisted.
- Please note the online e-application form cannot be saved so we recommend you prepare your Word application form before you start filling in the e-form.
- Please get in touch with us if a hard copy of the application form would be preferred. We will organise a time for you to collect it from and return it to Kingsley Hall (our main office in Old Market). An online application will then be created for you.
Equitable opportunities for everyone
We believe those with a criminal record should have an equal chance to become employees or volunteers and encourage applications.
As an organisation who safeguard and promote the safety and welfare of children, young people and adults at risk, any job offer will depend on a satisfactory DBS (Disclosure and Barring Service) check. Successful candidates will need to provide our organisation with sufficient documentation to prove ID. We comply fully with the DBS code of practice and undertake to treat all applications for positions fairly. For successful candidates with a criminal record, a risk assessment process will take place with the recruiting manager.
We also pride ourselves on being an equitable opportunities employer for everyone regardless of age, disability, gender identity, race, religion and beliefs, sex and sexual orientation. We have committed to being a Disability Confident Employer, and have made the Menopause Workplace, Mental Health at Work, and Bristol Equality Charter pledges.
Please see our Policies section on the website, for further information.
The client requests no contact from agencies or media sales.
Location: Home-based in the UK, with regular national and international travel
Contract: 2 years with the possibility of extension dependent on continuation of funding.
Reporting to: Chief Operating Officer
Salary: £65,000 to £70,000.
Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.
WeProtect Global Alliance will not be responding to expressions of interest or applications sent by third parties (agencies, brokers or recruitment specialists).
We require a highly skilled and motivated individual who has strong ethical standards and demonstrable commitment to the values of WeProtect Global Alliance to help plan, coordinate, implement and track our existing and new global strategy to ensure that our members collectively work together to create a world where children and young people can access and participate in the digital world free from harm, sexual abuse and sexual exploitation.
The successful candidate will demonstrate considerable professional experience in a comparable role and a genuine passion for child protection. They will have a strong track record in developing, harnessing and deploying policy and research outputs to support and collaborate with the WeProtect Global Alliance community to develop real world solutions to make the digital world safer for children and young people across the globe.
Politically, commercially and financially astute, you will have a broad range of skills. You will be able to build relationships and work effectively with a broad range of global partners (who often hold competing views and opinions). You will confidently and comfortably support often ambiguous and sensitive negotiations with diverse stakeholders as we develop and implement the organisation’s new global strategy.
You will be able to focus on both the detail and the bigger picture in a complex policy and legislative landscape and be an inspirational and supportive team player who will live our values, shine confidently as a key member of the senior management team, be a role model to our brilliant research manager and policy manager and ambassador when engaging with members and external partners.
If working on strategy, research and policy, combined with our mission of making the digital world free of harm for children and young people, motivate you to come to work and give your best every day, then this is the place for you and we cannot wait to welcome you!
About WeProtect Global Alliance
The online world was not created with children in mind and can be unsafe for children and young people to explore. Every phone and computer is a potential gateway for offenders seeking to sexually exploit children. Our Alliance generates political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.
Our Alliance’s geographical reach is unprecedented: 103 governments are members along with 82 private sector companies, 126 civil society organisations and 10 intergovernmental organisations. This diverse membership is key to our ability to deliver real change. Together, we break down complex problems and develop policies and solutions to protect children from sexual abuse online. More information on who we are and what we do can be found on the WeProtect Global Alliance website.
WeProtect Global Alliance is supported by a high-performing secretariat of eleven staff based in the UK and Belgium and is overseen by an influential Global Policy Board that the Head of Strategy will work collaboratively with to ensure the Alliance members remain impact and child centred.
Job description
Overall purpose of role
As the WeProtect Global Alliance Head of Strategy, you will lead a small team to build a global network, evidence base and policy portfolio to guide and drive the implementation of our Strategy and mission targets. Your team will provide high level analysis and ask critical questions, supporting the Alliance to identify immediate and emerging issues which may require investigation or exploration, support the Policy Board, Executive Team, Head of Members and Head of Development to navigate key strategic decisions.
You will also work closely with the Head of Members and Head of Development to support the development of new ways of working to harness Alliance members and broader community of practice to understand our collective impact and ensure our secretariat, members and broader organization actively remain relevant and focused on delivering our mission and strategic objectives.
You will lead the WeProtect Global Alliance Research and Policy work, with key accountability for the following outcomes:
· Work with the Executive Team and Policy Board to implement the existing WeProtect Global Alliance strategy and ensure the forthcoming strategy remains targeted and focused on achieving the Alliance’s global ambition.
· Work with the Executive Team and Policy Board to develop and implement the WeProtect Global Alliance approach, strategy and operational targets on participation and engagement.
· Collaborate with the Head of Members, the Head of Development and MEL lead to collectively build, maintain and oversee our theory of change and operational model to ensure our Strategy remains impactful and has real world impact on the lives of children and young people.
· Provide inspirational leadership and empower our Policy Manager and Research Manager to pro-actively deliver a portfolio of work that will raise the profile of our mission and shift the needle on governmental, public and private sector agencies approaches to child protection and safety in the digital world. This includes overseeing the production of the WeProtect Global Alliance biennial Global Threat Assessment, Model National Response and Global Strategic Response.
· Build and maintain meaningful engagement with a broad range of external stakeholders across the public, private and third sector (including government agencies, advocacy communities, specialist tech and civil society organisations) across the globe to deliver the WeProtect Global Alliance strategic mission.
· Play an active role in building the operational resilience, financial sustainability and compliance capability and capacity of the Secretariat to provide a world class service to our members and Board to ensure WeProtect Global Alliance remains focused on creating a world where children and young people can access and participate in the digital world free from harm, sexual abuse and sexual exploitation.
Key Responsibilities
1. To lead the Strategy team, ensuring the research and policy portfolios are informed by best practice to achieve our mission, vision and embody our values. This includes working across the Secretariat to deliver the existing strategy and collaborate with Executive Team to develop and implement our new strategy.
2. To be a thought leader, keep abreast of external trends and developments and changing circumstances to ensure the WeProtect Global Alliance Strategy remains relevant, targeted and focused on improving outcomes for children and young people in a rapidly changing legislative, operational and technology landscape.
3. To be accountable for strategy, research, policy and cross organisational projects and work streams. This includes planning and organising relevant performance and delivery areas, being mindful of cross-cutting impacts and priorities.
4. To be accountable for the commissioning, delivery and impact of strategic projects, ensuring they are led and informed by participatory and advocacy principles to reflect the diversity of our membership, embed lived experience, and deliver the WeProtect Global Alliance mission.
5. To ensure the continuous development and effective delivery of the WeProtect Global Alliance Strategy in a fast paced, politically sensitive and rapidly changing external environment, including participating in and leading (where relevant) annual business planning, forecasting, setting, monitoring, reviewing and reporting on budgets and relevant donor requirements to support effective decision making throughout the year.
6. To provide exemplary leadership and line management to staff, including appraisals, supervision, team meetings, delegating, managing, engaging, developing and supporting staff to be the best they can be and achieve our strategic objectives in accordance with our vision and values.
7. Lead and develop effective working relationships with external partners, stakeholders, members and staff to maximise the collective impact of WeProtect Global Alliance (governmental, public, private, civil society and advocacy communities).
8. To take accountability for preparing papers, reports and presentations for internal and external meetings including senior management meetings, executive team, trustee, board and reference groups meetings. To attend, chair, and contribute to meetings, briefings, reviews, due diligence and auditing and compliance activities.
9. Represent the Executive Director and the Chief Operating Officer at internal and external events, share peer responsibility for problem solving challenges, creating a ‘one team’ approach to delivery and deputising were appropriate.
10. To be an ambassador, spokesperson and representative of WeProtect Global Alliance Secretariat at external events.
Expectations
As a member of the Senior Management Team (SMT) you will also have a pivotal role to play in supporting and improving the organisations effectiveness as we develop the WeProtect Global Alliance new strategy, operating model and ways of working to ensure we remain effective, responsive and relevant in an increasingly polarized political landscape as we enter the fourth industrial revolution.
As a global, multi-sector alliance, ensuring equity, diversity and inclusion (EDI) is embedded in everything we do is a critical priority. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to be impactful and effective. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.
1. To attend and contribute to meetings, training and other events as required.
2. To actively participate in our supervision and appraisal process.
3. To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.
4. To travel to meetings and fora which may require the need to work unsociable hours e.g. attending evening or weekend meetings.
5. To adhere to relevant legal and statutory requirements including Data Protection Act and the Health and Safety at Work Act.
6. To use WeProtect Global Alliance resources responsibly.
Person Specification
Essential criteria
Experience
1. Significant senior experience and demonstrable record leading a Strategy Team to deliver an ambitious child centred mission on the global stage.
2. Outstanding leadership and team management experience, including experience coaching and line managing direct reports.
3. Demonstrable effective influencing and negotiation skills and political judgment with a proven track record building productive and impactful professional relationship and partnerships with a wide range of individuals and organisations.
4. Demonstrable experience leading change and transformation with demonstrable qualities as a change agent.
5. Demonstrable senior management level experience in project management, financial, donor and budget management, monitoring, evaluation and lesson learning across the fields of strategy, research and policy.
6. Significant experience commissioning high quality, high value research and policy projects and able to demonstrate the use of insights in long term planning and impact frameworks.
Skills
1. Outstanding communication skills and ability to effectively engage and build meaningful relationships with internal and external staff and stakeholders at all levels.
2. Outstanding self-management skills to work independently, autonomously and as part of a team, using own initiative and being flexible and adaptable to deliver as ‘one team’.
3. Excellent IT, project management, financial management and donor engagement skills.
4. Demonstrable excellent planning and organisation skills to deliver work to agreed timescales and standards.
Knowledge
1. Knowledge and understanding of WeProtect Global Alliance mission, vision, values and ambition and how it applies to this post.
2. Knowledge and understanding of a child centred approach to participation, advocacy and EDI and how it applies to this post, with a focus on embedding effective policies and processes.
3. Awareness of global child protection policies and procedures within the digital arena and a genuine passion for child protection.
Other
1. A willingness to travel and work unsocial hours (time in lieu can be claimed)
2. Commitment to your own continuing professional and personal development
3. To uphold high standards of work, standards and conduct in line with WeProtect Global Alliance values.
Diversity, inclusion and equity
We welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability or sexual orientation. We particularly welcome applicants from ethnic minorities and other under-represented groups.
Safeguarding and values
As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.
All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.
Our values are:
· Empowerment – collaboration, innovation, challenge
· Accountability – responsibility, delivery, safeguarding
· Respect – honesty, feedback, inclusion
The client requests no contact from agencies or media sales.
Salary: £26,100.00 per annum
35 hours per week
Location - Wrexham
This role will be work from home while the delivery site in Wrexham is secured
Are you passionate about early help, emotional health and wellbeing support for children?
We are looking for an experienced and dynamic practitioner who shares the ambitions and values of both The Children's Society, our partners, and BBC Children in Need to work directly with children aged 8-13 and their families where appropriate. We're looking for someone who has excellent relational skills and who is familiar with ways of engaging younger children and their families specifically in relation to improving children's emotional health and wellbeing.
The funding is going to create a early support programme which will support children aged 8 - 13 years-old across England, Wales, Northern Ireland and Scotland with a strong focus on those children and families who are not represented in emotional health and well being and mental health services. Our ambition is to support children and their families as early as possible to help prevent children developing and experiencing and mental health difficulties as they become teenagers.
The programme will offer one-to-one time-limited wellbeing interventions to children and their families. We will utilise solution-focussed approaches to provide children and their families with a toolbox of strategies to help support the child's emotional health and wellbeing and manage their feelings. The direct work with children and families will be supported by digital interventions, through the use of our own wellbeing site “Me Time”.
The role will be responsible for holding an agreed caseload of children who are struggling with their emotional health and wellbeing, working alongside other agencies to achieve the best possible outcomes and recording the impact you've been able to make on children's lives. You will also utilise The Children's Society digital offer as part of this programme.
We view diversity and inclusion as fundamental to achieving social change. To tackle the complex issues facing children, we need access to diverse talent, perspectives, experiences and working practices. Applications from diverse backgrounds and communities are encouraged and we have policies to support flexible, inclusive and accessible employment.
The ability to speak Welsh is desirable
Emotional Health and Wellbeing services opening hours supports the needs of the communities in which we work, and therefore there are elements of unsociable hours - this may include evenings, weekends, and bank holidays
Benefits: 28 days holiday per year pro-rata (plus Bank holidays), Family-friendly policies, Cycle to work scheme, Pension- employee contributions of up to 8%, Death in service benefit, Discounted health scheme, Free confidential counselling service (further benefit details can be found in the job pack).
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
Therefore, candidates applying for work in our Youth Impact Domain will be required to complete an account of their full work history.
The closing date for applications is midnight 04/05/2025. If after 14 days, we have received enough applications we may close this vacancy from the 28/04/24 onwards.
Provisional Interview date 09/05/25 or 12/05/25
Ymarferwr Gwasanaeth Iechyd a Lles Emosiynol - Wrecsam
Cyflog: £26,100 35 oriau lleoliad Wrecsam
Byddwch yn gweithio gartref tra bod y safle darparu yn cael ei ddiogelu
Ydych chi'n angerddol am gymorth cynnar, cymorth iechyd a lles emosiynol i blant?
Rydym yn chwilio am ymarferydd profiadol a dynamig sy'n rhannu uchelgeisiau a gwerthoedd Cymdeithas y Plant, ein partneriaid, a BBC Plant Mewn Angen i weithio'n uniongyrchol gyda phlant 8-13 oed a'u teuluoedd lle bo hynny'n briodol. Rydym yn chwilio am rywun sydd â sgiliau perthynol rhagorol ac sy'n gyfarwydd â ffyrdd o ymgysylltu â phlant iau a'u teuluoedd yn benodol mewn perthynas â gwella iechyd a lles emosiynol plant.
Mae'r cyllid yn mynd i greu rhaglen cymorth cynnar a fydd yn cefnogi plant 8 - 13 oed ledled Cymru, Lloegr, Gogledd Iwerddon a'r Alban gyda ffocws cryf ar y plant a'r teuluoedd hynny nad ydynt yn cael eu cynrychioli mewn gwasanaethau iechyd a lles emosiynol ac iechyd meddwl. Ein huchelgais yw cefnogi plant a'u teuluoedd cyn gynted â phosibl i helpu i atal plant rhag datblygu a phrofi ac anawsterau iechyd meddwl wrth iddynt gyrraedd eu harddegau.
Bydd y rhaglen yn cynnig ymyriadau lles un-i-un sy'n gyfyngedig o ran amser i blant a'u teuluoedd. Byddwn yn defnyddio dulliau sy'n canolbwyntio ar atebion i ddarparu blwch cymorth o strategaethau i blant a'u teuluoedd i helpu i gefnogi iechyd a lles emosiynol y plant a rheoli eu teimladau. Bydd y gwaith uniongyrchol gyda phlant a theuluoedd yn cael ei gefnogi gan ymyriadau digidol, trwy ddefnyddio ein ap lles ein hunain "Me Time”.
Bydd y rôl yn gyfrifol am gynnal llwyth achos y cytunir arno o blant sy'n cael trafferth gyda'u hiechyd a'u lles emosiynol, gan weithio ochr yn ochr ag asiantaethau eraill i gyflawni'r canlyniadau gorau posibl a chofnodi'r effaith rydych chi wedi llwyddo i'w chael ar fywydau plant. Byddwch yn defnyddio cynnig digidol Cymdeithas y Plant fel rhan o'r rhaglen hon hefyd.
Rydym yn ystyried bod amrywiaeth a chynhwysiant yn hanfodol i gyflawni newid cymdeithasol. Er mwyn mynd i'r afael â'r materion cymhleth sy'n wynebu plant, mae angen mynediad at dalent, safbwyntiau, profiadau ac arferion gwaith amrywiol. Anogir ceisiadau o gefndiroedd a chymunedau amrywiol ac mae gennym bolisïau i gefnogi cyflogaeth hyblyg, gynhwysol a hygyrch.
Mae'r gallu i siarad Cymraeg yn dymunol
Mae oriau agor gwasanaethau Iechyd a Lles Emosiynol yn cefnogi anghenion y cymunedau yr ydym yn gweithio ynddynt, ac felly mae yna elfennau o oriau anghymdeithasol - gall hyn gynnwys gyda'r nos, penwythnosau, a gwyliau banc.
Buddion: 28 diwrnod o wyliau y flwyddyn pro-rata (yn ogystal â gwyliau banc), polisïau sy'n ystyriol o deuluoedd, Cynllun beicio i'r gwaith, Pensiwn - cyfraniadau gweithwyr o hyd at 8%, Buddion marwolaeth mewn gwasanaeth, Cynllun iechyd gostyngol, gwasanaeth cwnsela cyfrinachol am ddim (mae rhagor o fanylion am fuddion yn y pecyn swydd).
Y dyddiad cau ar gyfer ceisiadau yw hanner nos ar 04/05/2025. Os byddwn wedi derbyn digon o geisiadau ar ôl 14 diwrnod, efallai y byddwn yn cau'r swydd wag hon o 28/04/24 ymlaen.
Wrexham - Dyddiad Dros Dro Cyfweliad 09/05/25 neu 12/05/25
Mae Cymdeithas y Plant wedi ymrwymo i ddiogelu ac amddiffyn y plant a'r bobl ifanc rydym yn gweithio gyda nhw. O'r herwydd, mae pob swydd yn destun proses recriwtio fwy diogel, gan gynnwys datgelu cofnodion troseddol a gwiriadau fetio. Rydym yn sicrhau bod gennym gasgliad o bolisïau a gweithdrefnau ar waith sy'n hyrwyddo arferion gwaith diogelu a mwy diogel ar draws ein gwasanaethau.
Felly, bydd gofyn i ymgeiswyr sy'n gwneud cais am waith yn ein Parth Effaith Ieuenctid gwblhau cyfrif o'u hanes gwaith llawn.
IN1
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Fundraiser.
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home.
This role requires someone with experience in legacy or in-memory fundraising, excellent communication skills and a strategic mindset. You will be able to connect meaningfully with supporters, manage multiple campaigns, and drive forward our strategy for growth and supporter engagement. You will be an ambitious, experienced, target driven relationship fundraiser, who is passionate and well-equipped to join our fast-paced team.
To be successful in this role you will:
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Have previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting, and able to lead and inspire our supporters in order to generate long term income and awareness for the charity
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Be self-motivated, independent and target-driven
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Possess a natural confidence in talking to people and encouraging their support
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Have excellent communication and relationship building skills - be friendly, compassionate, inspiring and engaging
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Have experience of producing compelling supporter creative and fundraising messages
What we offer:
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Flexible and hybrid working to support work-life balance
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Generous annual leave entitlement with additional leave for long service
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Enhanced sick pay
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Enhanced Maternity Pay
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Free flu jabs
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Cycle to work scheme
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Charity events throughout the year
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Employer enhanced auto-enrolment pension scheme with 8% employer contribution
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Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
The closing date for return of applications is 30th April 2025. Interviews will be held on 7th May.
The client requests no contact from agencies or media sales.
CEO
Aberlour Child Care Trust
£112,000
Stirling
Aberlour Child Care Trust, known as Aberlour Children's Charity, is one of Scotland's leading children's charities, dedicated to supporting vulnerable children, young people, and families. It operates across urban and rural communities in Scotland and is one of the largest, most established children’s charities in the country. This year it celebrates 150 years of providing a wide range of services, including support for children with disabilities, assistance for families affected by substance misuse, early years intervention, residential care, and help for young people transitioning out of care.
We are now seeking an outstanding Chief Executive to build on a proud legacy and to lead Aberlour’s ongoing development. Our next Chief Executive will be an inspiring, values-driven leader, who embodies compassion and respect. Leading a talented senior team, they will provide sound stewardship of the charity’s resources and reputation and will work closely with the Board of Trustees to steer the next phase of our development.
Principal Responsibilities
- Working collaboratively with the Board of Directors, the Senior Leadership Team and staff, develop and ensure the effective implementation of a vision and strategy for Aberlour that satisfies the core purpose.
- Provide advice and support to Board Members to ensure that the Board fulfils its corporate and statutory requirements.
- Develop and implement an annual business plan and budget that provide a framework for the achievement of organisation objectives.
- With the Chair and Committee leads, develop a reporting schedule covering all key performance indicators for Board discussion and decision.
- Build relationships with politicians, the media and government officials to advance the aims of Aberlour.
- Lead and manage the executive team, ensuring their professional performance and development needs are addressed.
- Maintain effective networks with all principal supporters and stakeholders. This will require an ambassadorial role on behalf of Aberlour, attending events, speaking on platforms and being the face of the organisation. At all times seek opportunities to expand and promote the role of Aberlour.
- Be cognisant of risks and changes in the external environment that could impact on Aberlour.
- Develop processes to ensure continuous business improvement through the implementation of effective quality management and risk systems.
For a confidential discussion please contact Catriona Mackie or Lauryn Pringle at Aspen People.
How to Apply
To apply, please upload your CV and cover letter (as one document). Applicants will be shortlisted for interview by matching the details given in their CV and covering letter, as one document, against the job description. We would therefore ask applicants to provide clear evidence to show how your experience, skills and knowledge match those requirements as well as why you are interested in the role.
Please note that you will receive an automatic acknowledgement of your application – if you do not receive this please contact Nicole Don at Aspen People.
Recruitment Timetable
We have provided below a note of all the critical dates within this recruitment campaign which we hope will help you plan your diary:
Closing date:Monday 5th May
Interviews: Wednesday 11th June
Contract: Full-time, fixed term contract (Up to 12 months)
Location: Hybrid working for 2 days per week at home
Salary: c.£27,000-£28,000 per annum dependant on experience
Closing date: 30 April 2025 *They will review applications and conduct interviews as they are received and therefore this post may be filled before the closing date if a suitable candidate is found. For this reason, early applications are advised.
Are you a creative and motivated marketing professional looking for an opportunity to make a real impact? Join Our client and help promote excellence in the veterinary profession.
The role:
As a Marketing Coordinator, you’ll play a key role in planning, developing, and delivering engaging marketing campaigns that drive awareness, engagement, and sales across their education, publications, and events.
Working closely with the Communications and Marketing Manager, you’ll:
- Create and publish compelling content across social media, email, website, and print.
- Develop integrated campaigns to drive registrations for courses and events, encourage membership sign-ups, and increase sales of publications.
- Work alongside internal teams to align marketing plans with business objectives.
- Analyse campaign performance and apply insights to improve future activity.
- Ensure all marketing outputs are aligned with their brand and best practices.
Skills and experience:
They are looking for someone with:
- Experience in a marketing role, ideally in a membership or education-driven environment.
- A creative mindset, with excellent copywriting and content creation skills.
- Strong digital marketing experience, including social media, email, and website content.
- Confidence in analysing campaign data and using insights to optimise results.
- Understanding of GDPR and PECR compliance.
Experience with CRM and CMS systems, event marketing, and the not-for-profit sector would be advantageous.
The person:
They’re looking for a self-motivated, enthusiastic, and creative individual with a passion for marketing. You’ll have excellent communication skills, a keen eye for detail, and the ability to adapt your writing style for different audiences and platforms.
You’ll thrive in a collaborative team environment, bringing fresh ideas, sharing insights, and working closely with colleagues to achieve shared goals. A flexible and proactive approach is essential, as is the ability to manage multiple projects and deadlines effectively.
Their members are at the heart of everything they do, so they’re looking for someone who is committed to a member-focused approach, ensuring their marketing activities deliver real impact for both them and the association. A genuine interest in not-for-profit organisations, the veterinary profession and companion animals would be a real advantage.
About the Organisation
They are is a leading professional membership organisation dedicated to supporting veterinary professionals in the UK and beyond. With a thriving community of over 10,000 members, including vets, veterinary nurses, and students, we are committed to advancing small animal veterinary practice through education, research, and professional development.
They offer:
- Holiday entitlement starting at 25 days per year, plus bank holidays, and increases by one day per year up to a maximum of 28 days. Additionally, employees receive one extra day for every five years of service.
- Support for hybrid working for their employees, meaning you can work at home for up to two days a week and they also have a comprehensive Flexible Working Policy.
- Generous employer pension contributions starting at 7% and increasing up to 10% with length of service.
- Ongoing training and development opportunities to support you in fulfilling your role.
- Bupa dental plan to help with dental care costs.
- Enhanced family leave benefits, including maternity, paternity, adoption, and other family-related leave.
- Life assurance providing cover at three times your annual salary.
- A free legal helpline, offering access to specialist lawyers for advice on a range of legal matters.
- Health and wellbeing support, including a 24/7 Employee Assistance Programme, a network of mental health first aiders, enhanced company sick pay, access to private medical insurance after 12 months’ service, occupational health services, and annual flu vaccinations.
- Free onsite parking and a Cycle to Work scheme, offering a discounted purchase of a bicycle and accessories to support healthy, low-carbon commuting.
- Regular social activities and events for those who wish to get involved!
How to apply:
In order to be considered for this role, please submit your CV and a cover letter detailing how you meet the requirements in the role description which is on their vacancy page.
By applying for this position, you consent to them holding the information in your CV for six months.
Their commitment to equality, diversity and inclusion (EDI) underpins their belief that they can make the Association stronger through the unique contributions they can all bring. They create inclusive teams aligned to their values and encourage applications from a diverse range of suitably qualified candidates.
Marketing Campaign Executive, Marketing & Content Executive, Digital Marketing & Events Coordinator, Integrated Marketing Executive, Engagement & Marketing Coordinator, Marketing and Communications Executive, Membership Marketing Coordinator, Education & Events Marketing Officer, Marketing & Engagement Officer, Outreach & Marketing Coordinator, etc.
REF-220 708
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Supporter Engagement Officer will be a vital member of our charity team, responsible for supporting all activity across community and events fundraising.This role will focus on providing exceptional stewardship for our calendar of community and events fundraising and enhancing supporter engagement. You’ll build relationships with individual supporters, promote fundraising and donor opportunities and help deliver impactful events, all while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.
ABOUT US
We are a children’s charity supporting cardiac, respiratory and intensive care at Royal Brompton and its network of partner hospitals throughout London and the South East.
ABOUT YOU
Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact.
MAIN DUTIES AND RESPONSIBILITIES
Events Fundraising
- Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.
- Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.
- Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.
Community Fundraising
- Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.
- Provide stewardship for in-memory and in-celebration fundraisers, ensuring they receive the information and support needed to maximise their fundraising potential.
- To represent the charity as and when required in schools, engagement events and cheque presentations.
Supporter Care
- Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship that enhances their experience with the charity.
- Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.
- Manage our CRM database.
- Maintain accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws.
- Continuously evaluate the supporter journey, aiming to enhance retention and engagement.
Administrative and Financial Support
- Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.
- Adhering to fundraising budgets, tracking income, and ensuring effective expenditure management.
- Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.
- Overseeing our online shop.
Marketing and Communication
- Create engaging materials (posters, leaflets, stories etc) and social media content to inspire participation in fundraising activities.
- Produce regular newsletters and impact reports.
- Ensure fundraising and associated webpages are kept up to date.
- Collate information for the Head of Fundraising to support trust and foundation applications.
Team Collaboration
- Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.
- Support team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.
- Any other duties as required by the Head of Fundraising.
ADDITIONAL INFORMATION
Salary is £27000 - £29,000 (depending on experience) FTE per annum. The role covers 30 hours per week. A minimum of one day per week working in our charity office and the remaining hours working remotely which may be spread across 3-4 days depending on preference and will be discussed at the interview stage. Occasional evening and weekend work subject to our events calendar.
One-year fixed term contract however there is potential to increase working hours and / or extend contract length after 12 months subject to performance.
A full driving licence or the ability to travel to events and meetings within London and the South East is essential.
Applicants must be eligible to live and work in the UK to apply for this position.
The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity).
Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.
The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
PERSON SPECIFICATION
Skills
- Strong relationship management skills.
- Excellent communication skills, both verbal and written, with the ability to convey information effectively.
- Project management with a focus on meeting deadlines and managing multiple priorities.
- Analytical mindset with attention to detail, ensuring accurate record-keeping and data management.
- Excellent IT skills – proficient in the use of MS Office, Adobe and WordPress is essential.
- Knowledge of GDPR and fundraising guidelines.
- Ability to work independently and as part of a team.
- Experience of working with and managing volunteers.
Experience
- Experience of successfully delivering fundraising events.
- Experience providing excellent supporter or customer care, using effective communication to build positive relationships with supporters and stakeholders to maximise impact.
- Demonstrable experience of promoting events to secure support and encourage participation.
- Familiarity with digital fundraising platforms, CRM systems and handling of personal data.
STAFF BENEFITS
- Flexible working hours to balance home / work life
- Time off in lieu for evening and weekend work
- Home office set up including phone, laptop and printer.
- Pension scheme.
- Training and development with career progression opportunities.
- Reasonable expenses paid for offsite meetings and activities
- Annual Leave: 20 days holiday per year plus 8 bank holidays. This is on a pro rata basis.
- Blue Light Card: enjoy discounts both online and in store across various outlets.
How To Apply
Apply online with covering letter highlighting your achievements, relevant experience and why your application should be considered.
We will only contact those applicants who have been successful for interview selection at which point you will berequired to provide details of two referees.
Early application is encouraged as we will review applications throughout the advertising period and reserve theright to close the advert early.
The client requests no contact from agencies or media sales.
This is a new role in our Participation Team to help us deliver work that amplifies the voices of people with lived experience to find solutions to homelessness and health inequalities. The post holder will lead a few projects and partnerships, with responsibility for planning and delivering activities and monitoring their progress.
Some examples of current projects are:
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Coordinating and supporting a group of six people with lived experience to co-design an immersive audio story and campaign to improve the health of people living in temporary accommodation in London.
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Working with the City of London Corporation to embed meaningful co-production practices in their homelessness services; bringing people with experience of homelessness, frontline staff, and commissioners together to improve service design and delivery.
Your main task will be to coordinate groups of people with lived experience of homelessness and health inequalities, alongside Groundswell peers and colleagues, services, local authorities, funders and policymakers.
We are looking for someone with great interpersonal skills who can comfortably engage with different stakeholders. You will be well-organised, self-motivated, and confident facilitating groups to co-create positive change.
We encourage a culture of learning and knowledge sharing. We are looking for someone who thrives on a flexible and varied workload and embodies participatory approaches. Above all, you will be enthusiastic to represent an organisation that puts people with lived experience at the heart of everything they do.
The post holder will play a key role in delivering Groundswell’s new strategy and our Stronger Voices goal (see our Strategy on our website for more details).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Location: Ideally based in the Highlands but the post holder can be based anywhere.
- Workplace type: This post can be carried out remotely, desk space is available in Ross and Cromarty Citizens Advice Bureau.
- Hours per week: Hours are flexible. This will be discussed at interview and agreed on appointment.
- Type of contract: 2 years fixed term with extension if targets are achieved.
- Salary scale: £25,600 per annum plus performance incentive.
Closing date: 20th May 2025
Interview date: 26th May 2025
It feels good to know you are making a difference to people’s lives. In this role you will support the North Highlands Consortium of 4 citizens advice bureaux, all independent charities which provide free, impartial and confidential advice and information that give people the tools they need to sort out any issues or problems.
Your role will be to design, instigate and deliver a programme of corporate and other fundraising and sponsorship to raise funds for the North Highlands Consortium bureaux. Success in this role will mean our services can be maintained and expanded, now and into the future, enabling people in our communities to prosper and thrive.
You may live in the Highlands, or you may be anywhere in the UK. You will need to understand our communities and engage potential funders in the worthwhile work we do to enhance lives.
The client requests no contact from agencies or media sales.
As Payroll Technician, your role will support the work of our highly acclaimed Professional Services team, providing payroll services to churches and Christian charities.
The Professional Services team at Stewardship is in great demand and is looking to build on the support it provides to UK churches and Christian charities. As a payroll technician, you will work alongside our award-winning Payroll Bureau team, with responsibility for building relationships with and serving a distinct group of Churches and Christian Charities.
This is a one year fixed term role to cover maternity leave.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
We are Living Streets, the UK charity for everyday walking.
We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.
We are looking for an experienced and strategic Product Development Manager to join our dynamic team. In this exciting role, you’ll lead the development of impactful products and services, including WOW – the walk to school challenge, our flagship offer for primary schools. In doing so, you’ll be responsible for ensuring they deliver on both commercial goals and charitable purpose.
What you’ll be doing:
·Drive the development and launch of innovative, inclusive and accessible products and services that align with our values and commercial strategy.
·Spearhead the evolution of WOW to maximise its impact.
·Collaborate across teams to integrate evidence and insights into product design and user experience.
·Cultivate key external partnerships and manage suppliers to deliver high quality, ethical outcomes.
·Support marketing and sales campaigns and contribute to broader business development goals.
What we’re looking for:
·Proven experience leading successful product development initiatives
·Strong project planning, budget management, and market research skills
·Confident communicator with the ability to influence and collaborate across teams
·Experience managing digital products and external suppliers
·Understanding of procurement processes and user-centred design principles
·Commitment of Living Streets’ mission and values
Closing date: 05/05/2025 (23:59 pm)
Interviews: 15/05/2025
CVs will not be accepted
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Fundraising Insights Analyst - Charity
Our client, a leading charity dedicated to creating positive change, is looking to enhance their team with a Senior Insights Analyst to support their fundraising growth objectives through data-driven insights.
As a Senior Insights Analyst, you'll support the charity’s fundraising strategy by providing data-driven insights. You’ll work closely with fundraising teams, build dashboards, and optimize campaigns. With expertise in SQL, Power BI, and Salesforce Non-Profit Cloud, you'll play a key role in driving growth. This is an exciting opportunity to contribute to a mission-driven organisation.
This is an exciting opportunity to join a charity that has recently completed a significant transformation of its data infrastructure, including the implementation of a robust and cleansed data architecture (Microsoft Azure). This new foundation will enable the team to gain deeper insights into supporter data and drive impactful fundraising strategies.
Key Skills:
- Strong experience with SQL and Python for data extraction, analysis, and manipulation.
- Advanced proficiency in Power BI for creating dashboards and generating data reports.
- Experience with Salesforce Non-Profit Cloud and Marketing Cloud for data analysis and campaign tracking.
- Experience working with large-scale, consumer-focused fundraising programmes (preferably digital-first).
Contract Details:
- Position: Permanent (Hybrid - 3 days remote per week)
- Salary: £42,000 - £50,000
- Location: Hybrid - London
- Start Date: ASAP
This is an exciting opportunity to join a dynamic team at the heart of a leading charity.
Apply now for immediate consideration for this impactful role.
Purpose
The Marketing Assistant is a varied role, working primarily in our Supporter Relations team, but also supporting other areas of the Fundraising and Communications team.
The primary focus of this position is to provide an excellent customer experience for CBM supporters so that every interaction is carried out with excellence, integrity and efficiency. This will help to create and be part of a supporter experience that develops and maintains long-term relationships with dedicated individuals and churches across the UK. The Marketing Assistant will ensure supporters feel valued and engaged with CBMs work.
On a day-to-day basis the position holder will be engaging with supporters by phone, email and writing, in responding to a wide range of enquiries, and carrying out administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials.
The successful applicant requires strong written and verbal communication skills, as well as confidence to make outbound phone calls to build relationships, thank supporters, to share updates on our work, and ask for donations to build relationships, grow supporter engagement and maximise long-term income.
The position is part of a dedicated and enthusiastic Fundraising and Communications team, and part of this role is to provide additional administrative support to the wider team, specifically in areas such as 121 supporter communications to fundraisers doing events, churches, and legacy and in memoriam supporters.
Key Responsibilities
1. Inbound enquiries (40%)
Respond to the needs of CBM supporters and the public through the handling of inbound calls and emails in a prompt, professional, and courteous manner.
This includes:
a. Taking and processing donations over the telephone.
b. Handling requests, feedback and complaints in a respectful and timely manner, and offering solutions when appropriate.
c. Updating supporter records on the Customer Relationship Management system (currently Salesforce) and carrying out mail or email follow-up when required.
d. Responding to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.
e. Co-ordinating and responding to comments made on CBM’s social media platforms.
2. Outbound 121 communications (30%):
Carry out outbound calls to potential and existing supporters to inspire donations and explain over the telephone how support will transform lives, following set briefs and guidelines, but when applicable engaging supporters in conversation in a non-scripted approach. This includes:
a. Regular outbound calls and emails include thanking and stewardship communications, asking for support by Direct Debit, clarifying Gift Aid statuses, and discussing the possibility of supporting the charity in a Will.
b. Update the outcome of calls on supporter records on the CRM system.
c. Process donations made over the phone, carrying out mail or email follow-up when required, using existing materials and letter templates.
d. Refer follow up actions that are outside of the team’s remit to the relevant team or individual.
e. Contribute to the creation and development of guidelines for in- and out-bound telephone conversations.
3. Additional administrative duties (30%):
Perform a variety of other administrative tasks to support the wider fundraising team:
a. Data inputting, preparation and reports.
b. Updating and proofing fundraising materials.
c. Supporting speaker and church coordination when required.
d. Co-ordinating the stock and the distribution of supporter materials and fundraiser resources.
e. Mailing out church packs, thank you letters, and personalised communications, such as handwritten cards.
f. Liaise with colleagues and attend meetings to ensure up-to-date knowledge of CBM’s work.
g. Help develop a culture of enthusiasm and success, which reflects the ambitions of CBM.
The client requests no contact from agencies or media sales.
Prison Facilitator - HMP Aylesbury / HMP Bullingdon
Location: HMP Aylesbury and HMP Bullingdon
Department: Prison delivery
Salary: £28,274 per annum
Hours: 35 hours
Job Type: Full time
Contract Type: Permanent
1 X full time role (3 days at HMP Aylesbury and 2 days at HMP Bullingdon) or 2 X part time roles considered.
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Aylesbury and HMP Bullingdon. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for: week commencing 19th May 2025
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-221164