Digital Experience Manager Jobs in Stratford, Greater London

About the Investment team

The Investment team is responsible for selecting portfolio partners, managing our investments and supporting our portfolio partners to improve and scale their impact. 

The Investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles. 

The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.   

The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in school engagement, school attainment and employment sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 5). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest. 

The Investment team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team. 

The team is passionate, rigorous, determined, creative and warm. We come from a range of backgrounds and bring a broad mix of perspectives.  We care deeply for our colleagues, our portfolio partners and the young people we serve.

Job description – Senior Impact & Performance Analyst (SIPA)

The Senior Impact & Performance Analyst (SIPA) is essential to advancing Impetus's mission through providing a clear picture of both the impact of our portfolio partners and the effectiveness of Impetus's support. In so doing, it ensures that strong data collection, rigorous analysis, and actionable insights are at the heart of Impetus’s efforts.

This role is ideal for a motivated, detail-oriented team player passionate about driving social impact. Collaborating closely with the Investment Director - Impact Lead, the SIPA will manage end-to-end data processes, from collection through to analysis and reporting, ensuring data remains accessible and actionable. This role then requires strong communication skills to engage with cross-functional teams and portfolio partners, presenting insights clearly to enable impactful, data-informed decisions.

The SIPA will additionally develop performance management tools, such as those within Salesforce, and champion organisation-wide data accessibility.

About this role

To make a real difference to the lives of young people, we believe it is essential that organisations have strong data on their programmes and performance, and a culture of using it with curiosity to deepen their impact.

The Senior Impact & Performance Analyst (SIPA) role at Impetus is integral to enabling us to do the same:

1. To understand how our portfolio partners are performing: the impact they are having, the growth they are achieving and the progress they are making on EDI commitments.
2. To understand how we are performing: how effective our support for portfolio partners is and the impact we’re having on them.
3. To use insights from this information to enable our team to continually improve our support to our portfolio partners to help them become stronger, better and bigger; to reduce the gap between young people from disadvantaged backgrounds and their better-off peers in school attainment, access to university and finding and keeping a job.

Key responsibilities

1.    Data collection and management

• Map annual performance reporting calendar for all relevant stakeholders.
• Maintain and develop templates and processes for i) collecting internal and external data and ii) generating key performance reports. 
• Manage and develop performance databases and knowledge, ensuring i) they meet the needs of different users within Impetus, ii) compliance with GDPR and data security. 
• Lead the collection of tri-annual performance and annual survey data from portfolio partners, Impetus teams and other stakeholders, including significant liaison with Investment Directors.
• Lead and document processes for auditing data quality and understanding nuances in data (e.g. the different outcomes our portfolio partners target, and the different groups of young people they work with).

2.    Performance reporting, analysis, and presentation

• Support definition of KPIs and measurement scales where relevant.  
• Produce regular performance reports vs. KPIs for key stakeholders: Investment Team, all staff, Investment Committee, SMT, Board, and Impetus’ donors and co-investors. 
• In collaboration with the Investment Director, run our tri-annual ‘portfolio review’ process, incl. data collection from portfolio partners, analyses on performance data, pulling-out key insights and risks, agenda-setting, session-planning, facilitation and follow-up.   
• On an annual basis run more detailed and comprehensive analyses on performance data, including portfolio partner outcomes vs. benchmarks, to inform the focus of our annual review. The Annual Review aims to give a full view of our impact and value for money in the year and seeks to improve our programme of capacity-building support.  
• Produce clear and insightful summary presentations in PowerPoint, for a range of audiences.
• Design and develop tools to help make information more accessible for a range of stakeholders, including external comms.
• Present and communicate data (incl. in ad-hoc reports) to help facilitate discussions, enhance our work, and influence internal and external stakeholders.
• Document and track progress against agreed actions from Annual Review and Portfolio Reviews, including for strategic planning and projects; implementing relevant actions where appropriate.

3.    Leading on key organisational and ad hoc data/performance projects to deepen understanding of Impetus’ and our portfolio partners’ performance and impact

• Support in the development and ongoing review of Investment team and Impetus-wide impact strategy, plus the scoping and planning of projects within this.
• Play a leading role in ongoing efforts to benchmark portfolio partner outcomes and trace the impact of Impetus’ work on charity performance, including with a value for money lens.
• Lead efforts to transfer all portfolio partner performance data and collection onto Salesforce, including advising the Digital team, wireframing, setting up accessible dashboards and supporting change management efforts.
• Lead ad hoc data/performance projects, such as: i) cross-portfolio analyses of portfolio partner income, costs, staffing and EDI metrics, and ii) supporting portfolio partners to upskill data/ impact management capabilities.
• Work closely with Impetus’ Communications team to support efforts to ensure all staff have a strong understanding of our impact, and that of our portfolio partners, and are confident in speaking to it in their respective work (e.g. Philanthropy in pitching, Public Affairs in comms. on our impact/ use in policy work).  
• Be Impetus’ key point of contact for data and impact, providing support, advice and training on data management and analysis for the wider Impetus team where needed, including contributing to digital transformation efforts.

The SIPA may also be asked to support on other workstreams on an ad-hoc basis.

Person specification

Essential

• Passion for drawing insight from data to continually improve performance and impact, with a strong affinity to Impetus’ mission and EDI commitments.
• A background including data analysis, with the ability to produce high-quality outputs to clearly explain findings and tell a meaningful story.
• Highly analytical and numerate:
  • Experience manipulating, processing, and extracting value from sometimes large and nuanced data sets.
  • Advanced proficiency in MS Excel and PowerPoint.
  • Experience of working with CRM systems (experience with Salesforce a bonus).
• Highly attentive to detail, with a clear approach to auditing own work and analyses, and suggesting process improvements.
• Strong communication and relationship-building skills:
  • Able to form productive, trust-based relationships with colleagues and external partners.
  • Experience of tailoring communications and presentations to a range of different audiences (incl. non-technical ones).
  • Experience in facilitating team-wide discussions.
• Strong planning and time management:
  • Able to make right trade-offs or seek timely input from line manager to prioritise work.
  • Ability to lead on organisational projects, taking responsibility for planning, scheduling and monitoring own and others work to meet key deadlines and requirements.
• Displays tenacity and initiative, with a desire to seek out and act on feedback.

Desirable

• An understanding of education or youth employment sectors, and of the outcomes Impetus targets. 
• Experience in running training sessions to improve data literacy across teams.
• Experience of change management (i.e. digital transformation).
• Knowledge and experience of using data presentation tools e.g. Tableau, Power BI or Google Analytics.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form) 
• Upload a comprehensive CV and supporting statement

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 11.59pm Sunday 24 November 2024.

Interviews

First round interviews and an assessment task will take place on 2nd and 3rd December 2024. 

Second round interviews will take place on 10th December 2024. 

You will also be required to provide proof of your eligibility to work in the UK

Our commitment to equity, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need in order to be successful.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation or marital status. We value diversity and welcome applications from people of all backgrounds.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

About the role

It’s been an exciting year for the CoppaFeel! Marketing team; we’ve had a brand refresh, onboarded new agencies, launched award winning campaigns and grown a partnership with Love Island. And it’s all been in the name of our mission; to ensure all breast cancers are diagnosed early and accurately in young people.

We are looking for an exceptional Head of Content who will be responsible for the management, production and strategic placement of all organic content across CoppaFeel!’s channels. You will help shape CoppaFeel!’s approach to content so that it appeals, resonates with and converts 18 - 24 year olds across digital and social channels.

You will work alongside other Heads of Dept, bringing your expertise and knowledge to leadership discussions to help shape the future of the organisation.

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.

You will report to the Marketing Director and line manage the Social Manager and Digital Marketing Manager, and you will have exposure to the Senior Management Team.

The role

Duties and Responsibilities

• Work as a valued part of the CoppaFeel! leadership team to deliver the organisational strategy, shape the culture and influence cross departmental ways of working
• Develop a holistic, strategic content approach to digital and social channels (including creators and gaming) that will enhance the annual marketing strategy and drive awareness of CoppaFeel! and our mission amongst 18 - 24 year olds.
• Responsible for creating innovative content that’s insight driven and market leading.
• Put production plans and processes in place that allow us to have year round ‘always on’ organic content (web, email, social).
• Lead and inspire creativity across the organisation with a view to becoming social first in everything we do.
• Work with Digital Marketing Manager to audit CoppaFeel!’s website and third party agencies to research, plan and execute Search Engine Optimisation strategies.
• Establish standards, systems, best practices, and workflow processes for managing the content lifecycle, including requesting, producing, distributing, channel selection, measuring, and retiring content.
• Collaborate with our operations team as we adopt a new CRM database.
• Ensure all content is consistent with brand guidelines and tone of voice.
• Line manage the Social Media Manager and Digital Marketing Manager.
• Ownership of the digital budget and quarterly re-forecasting.
• Contribute to quarterly all staff team meetings
• Ensure rigorous reporting and analysis of social and digital activity to ensure delivery of planned KPIs, with an ambition to be constantly improving and evolving.

Skills, Experience and Qualifications

Essential

• Minimum 5 years experience working in a management level content focused role.
• Demonstrable experience of implementing strategic content plans.
• Knowledge and passion for all things digital and social.
• Line management experience.
• A leader with the ability to develop and motivate a multidisciplinary team to achieve high standards.
• The ability to manage senior stakeholders expectations and cross-departmental content requests.
• An understanding of CoppaFeel!’s 18-24 year old target audience and platforms to reach them.
• Excellent understanding of the ever changing digital landscape, and how tools/AI can help enhance our work.
• Experience developing and managing strong relationships with a range of stakeholders.
• Budget management.
• Experienced in tracking and reporting on campaign success against KPIs and ROI.

Desirable

• Knowledge of the challenges / limitations of working in the charity sector.
• Experience of working for a youth focused brand or charity.
• Experience of managing gaming activations.

Application information

Applications close Monday 18 November 2024.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date; we expect a high volume of applications so do encourage early applicants.

Main benefits, Terms & Conditions

Annual Leave: 22 days pro rata (plus public holidays). Additional Leave: 1 day of leave on our Founder’s Cancerversary, birthday leave, plus office closure over Christmas.

A hybrid of office and flexible, working Daily Flexi Time: starting anytime between 8am and 10am. Working from home up to 3 days per week (pro rata).

Training: We have a budget each year for employees training and development plans.

Equality, Diversity & Inclusion Statement

At CoppaFeel!, we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch. If your interview is at our offices, you can read our access statement here.

Online Fundraising Creative Coordinator

Position Objective:

To contribute to the execution of PETA's and its international entities' (PETA France, PETA Netherlands, PETA India, PETA Asia and PETA Australia) direct response fundraising strategies by coordinating the production and design of online fundraising campaigns and all web-based fundraising content.

Term of Employment:

Full-time

Reports To:

Associate Director of International Digital Fundraising

Salary

£28,000 - £30,000

Primary Responsibilities and Duties:

In consultation and verified compliance with the objectives, standards, and requirements communicated by PETA UK and other PETA entities:

• Coordinating PETA's and its entities' online fundraising campaigns, including campaign set-ups, e-mails and donation tracking
• Ensure the operation of the fundraising pages and data-collection elements of PETA's and its affiliates' websites
• Liaise with other departments and PETA affiliates regarding webpage content related to fundraising campaigns and projects
• Act as a task liaison to PETA US' Office of the President and Marketing Department as well as the PETA Foundation US' Production, Legal and Information Technology departments for all Web-based projects and content, including privacy, technology and design issues
• As directed, work with the PETA Foundation US' IT Department and database-management vendors to ensure that all data collected online is managed and maintained properly
• Coordinate the archiving of online fundraising materials and creative content
• Coordinating the designing of fundraising e-mails, donation pages, donation buttons, donor surveys, online ads and other online fundraising content
• Proactively seek opportunities to improve, update and/or refresh our current and legacy online fundraising content
• Assist with the statistical analysis of online fundraising campaigns
• Perform any other duties assigned by the supervisor

Qualifications:

• Experience with graphics software packages such as Photoshop and the ability to edit HTML
• Ability to handle numerous projects simultaneously
• Excellent organizational skills and attention to detail
• Ability to work both independently and within a team environment
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred

It is an exciting time to be joining Engineers Against Poverty with new opportunities to engage the private sector as a partner in the global fight against corruption, advocate for greater openness and integrity in climate finance, celebrate our growing impact in improving infrastructure transparency, participation and accountability worldwide and promote our work on green cities and infrastructure. 

EAP is a leader in infrastructure and international development with strong links with development agencies, government and industry. We develop research, policy and practice in infrastructure investment, labour standards, climate change, transparency and accountability and local content in line with our mission to help reduce poverty.

As our ambitious and passionate Head of Advocacy and Communications you will have the opportunity to shape this new role, develop and implement a high impact strategy that communicates EAP and CoST, the Infrastructure Transparency Initiative impact and advocates it policy and practice to influence how climate resilient infrastructure is delivered to be reduce poverty. You will

• Be an aspiring leader, able to inspire, motivate and galvanise a small communications team able to draw in colleagues to help deliver each strategy.
• Have experience of developing an organisational communications and advocacy strategy, identifying key messages and approaches that are used to influence international and regional stakeholders.
• Have a track record in building successful partnerships with a flair and passion for advocacy that supports the aspirations of the organisation.

The appointee will also take on for the same role for CoST, the Infrastructure Transparency Initiative – a transparency, participation and accountability programme which operates in 20 countries and for which EAP hosts its International Secretariat

You will be working remotely with in-person team and board meetings usually held in London and occasionally overseas 5 to 6 times a year.

Key responsibilities include:

• Lead the development of an advocacy and communications strategy for both CoST and EAP that positions each organisation as thought leaders and identifies the objectives, key messages, approaches and partners to achieve their ambitions.
• Manage the implementation of the advocacy and communications strategy including the Communications Manager, drawing in other members of the wider EAP and CoST teams to help deliver the activities.
• Contribute to the broader strategic direction of EAP and CoST as part of the senior management team.
• Engage with key international and regional partners including the private sector to help deliver on our advocacy and communications objectives and key messages.
• Oversee the organisation of on-line and in person events to i) promote our tools, standards, policy reports and impact stories to a global audience and ii) promote key message as part of a wider advocacy strategy.
• Represent CoST and EAP at high level international and regional events, bilateral meetings with key partners and in media interviews.
• Lead the creation, writing and publication of communications materials, e.g. media briefs, presentations, case studies, toolkits and blogs.
• Oversee our e-newsletters and social media, building our audience and engagement.

Senior Corporate Partnerships Officer

Salary:  £29,217 per annum

Hours:  37.5 hours per week, 1-year fixed term contract

Location:  Gravesend DA11 7HQ / Swanscombe DA10 0AB and occasionally work from home

ellenor is a charity and a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across the London Borough of Bexley.  The Organisation has In-patient, Community, Wellbeing and therapeutic services at Northfleet.

We are looking for a Senior Corporate Partnerships Officer to help us grow sustainable income from businesses and build strong, purposeful partnerships. In this role, you’ll focus on securing new business and sponsorships, maintaining excellent relationships with existing partners, and finding opportunities for growth. You’ll also assist in managing the corporate budget with the support of the Corporate Partnerships Manager.

If you’re looking for a rewarding role where you’ll make a real difference in providing care and support when it's needed most, we’d love to hear from you!

Essential Requirements:

· Educated to GCSE level or equivalent professional experience.

· Proven success in securing new corporate business.

· Skilled in researching leads, managing pipelines, and account management.

· Experience in event, project, and campaign management.

· Track record of exceeding income targets.

· Ability to create and present proposals confidently.

· Excellent verbal, written, organisational, and time management skills.

· Strong relationship management and customer service.

· Confident in using CRM databases and proficient in Word, Excel, PowerPoint, and Outlook.

· Access to own vehicle with valid driving license and business insurance.

How to apply:

By application form, either online or downloadable from our website or by submitting a CV and cover letter, CVs without a cover letter will not be considered.

This post is subject to Standard DBS clearance.

Closing date: 8 November 2024

Applications will be reviewed on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.

At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.

StreetGames is a charity passionate about harnessing the power of sport to change the lives of young people and their communities. Through our work with 1,500 trusted local community organisations, StreetGames addresses some of the most pressing issues faced by young people growing up in underserved communities, including poor mental health, food poverty, crime and lack of employment opportunities. We do this by delivering ‘Doorstep Sport’ at the right time, in the right place, in the right style, at the right price and by the right people. Doorstep Sport aims to make sport accessible to everyone regardless of their income and social circumstance.

About the role

• The post holder will be responsible for developing and delivering a workforce development plan to grow and maintain a workforce to enable an all year-round multi-sport offer in our priority places.
• The post holder will be responsible for leading the design, development and delivery of the StreetGames Workforce Development offer for the network of over 400 locally trusted organisations (LTOs) in London & the Southeast.
• The post holder will work with LTOs in the StreetGames network to enable them able to access workforce development opportunities that helps them to build capability and capacity, so they are better able to utilise the power of sport to transform young lives & underserved communities – which is core to the StreetGames mission and collective End Game.
• The post holder will work together with the StreetGames training academy and the network support teams to ensure that all LTOs in the network can access the StreetGames core offer appropriate to their workforce needs.
• The post holder will be supported by and work closely with the Development Director of London & Southeast, the Sport 4 Good Development Manager, National Training Academy and the wider StreetGames team.
• The post holder will adopt a ‘learning approach’ and regularly gather, and share, learning and good practice with LTOs and other strategic stakeholders from across the region. The post holder will require a blend of interpersonal skills, youth work, workforce development and sport specific knowledge.
• The post holder will showcase and demonstrate the positive impact that the StreetGames Training Academy & Workforce Development programmes will have on the network of locally trusted organisations to cement our reputation as an action-taking & doing national charity.
• The post holder will work with other regional leads and the central team to review, evolve, innovate and create our training academy offer to ensure it grows and develops so we can continue to meet the needs of our network & our young people in and out of our main priority places.
• The post holder will be required to engage and support LTOs through a range of approaches, including digital engagements and face-to-face meetings.
• The post holder will work with the fundraising and sustainability lead to review potential pipelines for more investment to deliver more training and workforce development opportunities across the region.
• The post holder will prioritise workforce development in our main priority places (Brent, Tower Hamlets, Barking, Lambeth, Haringey, Thanet) but also make sure organisations from elsewhere can still access a quality training and workforce offer to help them support young people through Doorstep Sport delivery.

A full description of the role responsibilities and desired experience, knowledge & skills can be found in the attached job pack.

Benefits

• Hybrid working
• Great work-life balance
• Access to free counselling and support services Enhanced family friendly benefits
• Company socials Eye care allowance Cycle scheme
• Pension scheme of up to 8% employer contributions 25 days annual leave plus bank holidays
• 2 Volunteering days per year

Marketing Officer 
c. £28,000 to £35,000 per year 
Full Time, London-based, Hybrid Working 

The Talent Set is delighted to be working with a world-leading membership organisation dedicated to fostering a creative and regenerative future. This role involves promoting the organisation through a variety of written and multimedia formats, generating leads, responding to enquiries, and executing targeted digital recruitment campaigns. The ideal candidate will have excellent communication and persuasion skills, with the ability to inspire others while creating compelling marketing content and campaigns that drive engagement and support the growth of the community. 

Key Responsibilities: 

• Achieve individual and team recruitment targets by actively recruiting suitable individuals for the organisation’s members, aligning efforts with the organisation’s strategic focus. 

• Lead digital recruitment campaigns, including sourcing referrals from existing members, crafting marketing emails, producing content for digital channels, and re-engaging former members to rejoin. 

• Research and identify potential new groups of members, creating compelling marketing copy and content to encourage their engagement with the organisation. 

• Act as a primary contact for prospective members, through various communication channels, including email, phone, and in-person meetings. 

• Develop and manage targeted B2C and B2B digital recruitment campaigns, creating engaging content such as copy, visual imagery, and videos for distribution across multiple platforms. 

• Provide account management to Partners, ensuring continued investment in the organisation for their staff, students, or members, while maintaining high levels of customer service. 

Person Specification: 

• Passionate and proactive, with qualification/experience, with a strong foundation in customer service and response handling. 

• Demonstrated experience in producing marketing copy and a variety of collateral, including newsletters, videos, graphics, and other digital assets. 

• Proven ability to create compelling social media content that drives engagement, increases reach. 

• Strong written communication skills, including excellent copywriting and editing abilities to produce clear and engaging materials. 

• Experience working towards targets, particularly in demand generation, conversion, and income. 

• Excellent interpersonal and persuasion skills, with the ability to confidently engage others through one-to-one conversations, public speaking, and marketing activities. 

The deadline for applications is Sunday 3rd November 2024. 

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. 

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?

Do you want to be on the frontline, helping people through the emotional impact of their loss or offering information and guidance on some of the practical issues they may be facing?

We looking for someone to join our team of Suicide Bereavement Advisers who are the first port of call for people looking for support following their loss.

It is a hybrid role with a 60/40 split between working in our office in Westminster and from home.

About the role

As a Suicide Bereavement Advisor you will be:

• Answering calls and emails to our helpline
• Providing empathy, validation and a listening ear to enable people to open up about their loss
• Offering guidance on practical issues they are facing
• Signposting them to our resources or to other organisations that may be able to help
• Where appropriate, referring them to our Counselling Service and helping them to fill in the application form
• Supporting other members of the team with the calls they take
• Logging all contacts in our database (HubSpot), complying with data protection principles
• Contributing to the ongoing development of our services

This is a very rewarding role within a small, friendly and hardworking team which is committed to providing the highest quality support to our clients.

About you

You will have experience of working on a helpline or a client-facing role, ideally in the area of mental health; or you may be studying to be a counsellor.

Key attributes we are looking for include:

• A warm, empathic manner
• An ability to listen without judgement
• Calmness when dealing with people in distressing or challenging situations
• Able to work independently and as part of a team
• An enthusiasm to learn and to develop knowledge and skills
• Confidence in using digital technology
• Attention to detail, especially when it comes to record keeping

You will live within commuting distance of our office in Westminster.

We are committed to Equality Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.

Training will be given to the right candidates.

Our Brand and Marketing team is looking for a creative and enthusiastic individual to join us as a Campaign Lead (50th Anniversary) as a 2-year fixed-term contract.

In 2026, The King’s Trust reaches an exciting milestone, celebrating 50 years of supporting young people. You will lead the delivery of our 50th Anniversary Campaign, leading on a range of exciting initiatives that will help us raise awareness of The Trust and our work, reach new audiences, generate income from fundraising initiatives and steward and thank our King’s Trust communities as we look forward to the next 50 years and our focus on supporting young people into work.

Working with a range of internal and external agencies and stakeholders, our 50th Anniversary Campaign will require exceptional project management and communication skills to deliver a cross-organisational campaign, as well as a robust understanding of the marketing mix to bring our messaging and new visual identity to life across initiatives in a milestone year for The Trust

• In this role you will contribute to the development and launch of a new peer to peer support service for families at risk of, or experiencing mild perinatal mental health issues.
• You will process referrals received from partner organisations and arrange for the correct support (or signposting to other services) to be provided.
• You will work on a one to one basis with families, meeting with them weekly for up to 6 months to ensure they are receiving appropriate practical help and emotional support.
• Assist with the recruitment, training (initial and ongoing) and ongoing supervision of prospective volunteers.
• To represent Home-Start Croydon at external meetings relating to the support provided to families.
• Ensure accurate record keeping for all projects and activities.
• Support external communications about our work by creating content for our website and social media.

Marketing Officer
c. £30,000 – 35,000 per annum + yearly bonus
Full Time, London based 3 days per week in office

The Talent Set is delighted to be working in partnership with an excellent membership association as they recruit an experienced and proactive Marketing Officer. The Marketing Officer will be a vital member of the Marketing Team. This role involves managing campaigns, communications, and the platforms used to deliver them, with a focus on promoting professional development products and services.

Key Responsibilities:

• Plan, develop, and deliver multi-channel marketing campaigns to promote professional development products and services, including training courses, events, qualifications, apprenticeships, and webinars, to both members and non-members.
• Create and disseminate engaging marketing content across various platforms, ensuring alignment with campaign goals and organisational objectives.
• Manage and optimise promotional channels such as the website (SEO and user journey), email marketing, organic and paid social media (LinkedIn, Facebook), paid search (Google Ads), partnerships, and print/online advertising.
• Collaborate closely with operational teams to ensure marketing efforts are integrated with their goals, driving awareness and participation in the offerings.
• Track and report on performance KPIs, providing insights and identifying opportunities to improve campaign effectiveness and overall marketing performance.
• Provide ad hoc support to the Engagement department, assist with the organisation and promotion of their events, and offer administrative assistance as required.

Person Specification:

• Passionate and eager to expand marketing expertise, with a proactive approach to learning and developing a diverse set of marketing skills, including digital and traditional methods.
• Exceptional verbal and written communication abilities, with a strong grasp of tailoring messaging to different audiences and utilising design and imagery effectively to enhance marketing content.
• Detail-oriented and consistent, ensuring all marketing materials and communications are of high quality, accurately presented, and aligned with brand standards.
• Proficient in digital tools and platforms, including email marketing systems, website content management systems (CMS), customer relationship management (CRM) databases, and experience with Adobe Photoshop, Premiere Pro, or similar.
• Confident in face-to-face interactions with stakeholders, demonstrating professionalism and composure at conferences, exhibitions, and other events while representing the organisation effectively.

The deadline for applications is Monday 11th November 2024.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Senior Marketing Officer (Supporter Activation)
Contract: 10 Months Fixed term contract, Maternity Cover, 35 hours per week

Salary: £39,358 - £41,325 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to make a splash in fundraising? To use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as a Senior Marketing Officer (Supporter Activation) in the Activation team to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. 

About the Team: 
The Supporter Activation team sits within the Supporter Marketing team and plays a key role in our successful and innovative fundraising programme. The team is vital to the long-term income growth of the organisation; recruiting new individual givers through audience led communications across a range of activation channels.

About the Role:
As our Senior Marketing Officer (Supporter Activation) you will project lead our highly successful water bill insert campaign (managed in close collaboration with the Water Industry Partnership Team). Overseeing the delivery of these campaigns from briefing through to post-campaign analysis, as well as the development of new ideas to maximise the opportunities offered by this relationship.

You’ll support the Marketing Manager and wider team in the day-to-day development, management and delivery of a number of fundraising campaigns. In particular our successful DRTV programme, managing the relationship with our telemarketing agency and support in planning and delivery of new creative.

You’ll also: 

• Managing our response handling agency to ensure effective conversion of response for our DRTV campaigns through regular monitoring and testing; providing training and development and analysing results regularly. 
• Manage agency relationships; overseeing the management and development of any campaigns from briefing through to post-campaign analysis, collaborating with external partners, taking responsibility for resolving queries, trafficking all stages of the project and escalation of potential problems.
• Help develop and manage expenditure and income budgets. Help create the budget, to monitor monthly management accounts and key performance indicators and to undertake reforecasts as required. 
• Regularly monitor, evaluate and analyse campaigns, providing regular results and recommendations for strategy development based on reviews and analysis.
• Liaise with team leaders and project managers in other departments to identify and implement new cross-working opportunities utilising specialist knowledge and experience in direct marketing. 
• Remain up-to-date about developments in the external market-place and assess the suitability of new, innovative approaches for recruiting supporters to remain competitive.
• Take responsibility for ensuring that all supporter communications are consistent with the WaterAid brand, working closely with the International, Policy and Campaigns, and Communications teams.

About You:

• Successful track record of working in a direct marketing role, including proven experience of planning and executing campaigns across different channels, including digital.
• Experience of managing telemarketing, call handling and large-scale print campaigns
• Experience of managing creative development, including writing creative briefs, working with creative agencies, ensuring the correct sign off procedures are followed, and appropriate stakeholders consulted. 
• Project management experience including identifying opportunities and managing through to implementation.
• Ability to work flexibly and independently, to manage varying competing priorities and meet strict deadlines with often changing priorities.
• The ability to work as part of a team and collaboratively with a diverse group to deliver cross-organisational projects or objectives. 
• Excellent numeracy skills with attention to detail and experience in monitoring, evaluating and analysing campaigns. 
• Strong interpersonal skills and demonstrable experience managing external suppliers.

Although not essential, we also prefer you to have:

• Experience of working in the voluntary / fundraising sector.
• Experience of delivering supporter direct mail and communication programmes.
• Experience managing new product development and/or innovation projects.
• Empathy with and understanding of overseas development issues.

Closing date: Applications will close at 23:59 on Sunday 10th November 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date..

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Purposeful Ventures aims to create a fairer society where all young people thrive. We are the UK’s leading charity for researching, incubating, launching and scaling initiatives and funds that tackle issues across education and society, from cradle to career, creating wide-spread system change and providing young people opportunities in education and beyond.

The HR and Team Coordinator will help ensure that Purposeful Ventures runs smoothly and efficiently.

You’ll work most closely with the Head of People, helping her to keep all of our HR administration in good shape and making sure that current and prospective staff are informed of and supported through HR matters across the employee lifecycle. You will also work closely with the COO and wider operations team to support the overall smooth running of Purposeful Ventures, from making sure we have a pleasant and productive physical office space to helping to maintain our digital files and CRM, to minuting meetings and supporting with finance administration.

This role would suit someone keen to develop their functional expertise in HR and gain exposure to the breadth of operational functions. 

The HR and Team Coordinator will be organised and will have fantastic attention to detail, a strong can-do attitude and a willingness to proactively contribute to the team in multiple different ways. You’ll enjoy working flexibly and collaboratively and forming strong relationships within Purposeful Ventures and beyond.

Responsibilities and duties

Provide effective and efficient HR administration throughout the employee lifecycle for both Purposeful Ventures and its incubated ventures and funds, including: 

• being the first point of contact for the HR mailbox;
• managing employee onboarding and offboarding processes;
• coordinating all HR admin processes; 
• upkeep of the HR Information System, CharlieHR; and
• administration of all recruitment procedures from job application to appointment, using Team Tailor. 

Contribute to the efficiency and effectiveness of the Purposeful Ventures Team, by providing team coordination and administrative support, including: 

• being the first point of contact for general enquiries; 
• managing the team calendar; 
• supporting the external IT services contractor;
• providing research and administrative support to the COO;
• ensuring the efficient management of CRM information, team and project documents and templates; and
• minuting incubated ventures’ project board meetings as needed.

Ensure that the Purposeful Ventures team has a pleasant and productive working environment by:

• supporting the operations team to make the Purposeful Ventures office a pleasant, productive, inspiring environment for staff and contractors to work and collaborate;
• keeping the Purposeful Ventures office well stocked with agreed supplies;
• managing the day-to-day coordination of the office and office visitors; and
• monitoring office IT equipment, ensuring items are working well and repaired swiftly and that staff have access to the facilities they need.

Contribute to the smooth running of our finance processes, providing support to finance staff including mailbox monitoring and expenses submissions. 
 

Key requirements

This role will suit someone who enjoys administration and making things work well for staff and clients, and delivering efficient customer service both internally and externally.

We are particularly interested in candidates with prior experience of HR administration. 

The successful candidate will have:

• A commitment to and interest in Purposeful Ventures’ mission
• Experience in HR administration and office coordination
• Experience of handling and managing confidential data
• Excellent administration skills, detail orientated and systematic with the ability to multi-task and prioritise work to meet deadlines
• Excellent communication skills, both written and verbal, with the ability to adapt communication styles to the situation and audience
• Excellent numeracy skills
• Demonstrable commitment to and experience of implementing and improving systems and processes
• Experience using a CRM
• Experience working in a fast-paced working environment and/or a growing organisation

Community and Challenge Events Fundraiser

We are looking for a Community and Challenge Events Fundraiser to create and deliver an engaging programme of mass participation and community fundraising activities to meet agreed, ambitious targets, enhancing the support base and driving income.

Position: Community and Challenge Events Fundraising Executive

Location: Hybrid working – at least two days a week at the office in Amersham, Buckinghamshire

Hours: Full-Time (35 hours, 9am-5pm, Monday-Friday)

Contract: Permanent

Salary: £27,000-£30,000 per annum

Closing Date: Friday 15th November 2024

Interviews: Week commencing 26th November (First interviews will be conducted via Microsoft Teams)

About the Role

You will be pivotal in building relationships with individual supporters and community groups to increase awareness and raise vital funds for the charity.

Key areas of responsibility include:

· Challenge Events

· Community Groups

· Supporter Journey

· Fundraising Opportunities & Planning

· Cross-team Collaboration & Representation

About You

You will have experience of achieving financial targets through fundraising activities, ideally in mass participation events and community fundraising.

You will also have experience of:

· Relationship Management: Demonstrable experience in building and nurturing strong relationships with individual supporters and community groups to drive engagement and income.

· Identifying, establishing, and retaining new supporters, with a focus on effective supporter care and stewardship.

· Digital Proficiency: Strong working knowledge of CRM systems and relevant digital platforms to manage supporter data, track engagement, and enhance communication strategies.

· Using digital tools to streamline processes and optimise fundraising outcomes.

About the Organisation

Roald Dahl's Marvellous Children's Charity provides specialist nurses and support for seriously ill children. Our vision is that every seriously ill child deserves a Roald Dahl Nurse and fundraising is core to achieving this. Our mission is to provide specialist nurses and support for seriously ill children living with complex, lifelong conditions.

As a charity that works in partnership with the NHS, we find innovative ways to ensure that children and families have the care and support they need. We do this through improving the healthcare outcomes and resilience of children and families, and we focus on complex, lifelong conditions that are underfunded and under-resourced. The outcomes we are aiming to achieve are:

· Improved quality of care

· Improved experience of care

· Improved efficiency and cost-effectiveness of care

· Improved resilience of seriously ill children and their families

You may also have experience in areas such as Community, Challenge, Events, Community Fundraiser, Challenge Fundraiser, Events Fundraiser, Community Fundraising, Challenge Fundraising, Events Fundraising, Fundraiser, Fundraising, Fundraising Officer. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.