Digital Experience Manager Jobs in EC1V 3PQ
Closing date: Wednesday 4th December 2024 at 9am
Please note that the turnaround time between both the first stage and second stage interviews will be short:
First Stage Interview: Monday 16th December/Tuesday 17th December 2024
Second Stage Interview: Wednesday 18th December/Thursday 19th December 2024
We have an exciting opening for someone to join our senior leadership team leading our campaigning work. We need a strategic expert who understands politics, campaigning and how to get the best out of campaigning organisations. The Campaigns Director must maintain a comprehensive understanding of the organisation's financial position, proactively managing budgets and implementing necessary adjustments to ensure organisational health and sustainability.
The Campaigns Director leads the Campaigns department, crafting our plans and supporting the team to execute powerful, people-powered campaigns that shape the country to be fair, respectful and sustainable. They oversee campaign strategy development, as well as teams that execute our plans, run our social media campaigns, and our public/media affairs work, all while ensuring alignment with organisational goals and political positioning.
The Campaigns Director must maintain a comprehensive understanding of the organisation's financial position, proactively managing budgets and implementing necessary adjustments to ensure organisational health and sustainability. They play a critical role in steering the organisation's narrative, tracking campaign progress, and working collaboratively with the Senior Leadership Team (SLT) to align campaign objectives and work in progress with other organisational insights and initiatives.
Your background and experience
We are looking for someone who understands 38 Degrees, our model and our organisational culture already, and our fierce determination to change our country - campaigning to do so without fear or favour whoever is in power. You will have worked at, or with, a similar organisation to us, where our supporters are our purpose, and you’ll be ready to engage in discussions about campaigning tactics and way of working from day one.
Our power is the passion, and number, of our supporters. You will have insight and experience on how an organisation like ours should respond to a new environment - and capitalise on the changed landscape.
You will understand not just the purpose and strategies of organisations like ours, you’ll know that we can only succeed if we have the right people, structure and culture. You’ll have experience of working in productive and positive environments, and you’ll have insight into how teams can be set up for success in a campaigning space.
You’ll be adept and experienced at project management, understand the pressures the team face working in a fast paced reactive environment and be able to get the best of people in this context to help deliver on longer term, strategic goals.
And most of all, you will be a positive, practical person who can work with others, bringing them with you, to solve problems in a collaborative way.
About us
38 Degrees is one of the UK's biggest campaigning communities, involving over a million supporters who campaign to make the UK a better place. We’re united by a shared vision to create a fairer and more respectful UK and a more sustainable world.
In the space of a week, millions of supporters could be campaigning on anything from protecting our NHS and stopping cuts to Universal Credit, to saving local green spaces and protecting our democracy.
38 Degrees is fiercely independent. We are primarily funded by small donations from hundreds of thousands of members of the public from all over the UK. This independence means we never have to hold ourselves back from taking on those with power and can truly listen to our supporters.
Why you’ll want to work here
The 38 Degrees culture is honest, kind, supportive, courageous, and respectful. We move fast, and frequently change plans to respond to events. We work hard but we also have fun. We regularly enjoy team away days and social hours.
Benefits include:
27 days holiday per year (plus bank holidays); Office closure between Christmas and New year; 9-day fortnight (office closed every other Friday); 4pm closure on the alternate Friday Flexibility to work 90 days per tax year (30 day maximum per travel in any location as per approval process); one month paid sabbatical leave after 5 years of service; Employer pension contribution; 24 hour employee assistance programme; Enhanced family leave policies; Cycle to work scheme; employer paid annual flu vaccination; Rental deposit loan; Contribution to eye tests/glasses; Learning and development budget.
Our commitment to Diversity & Inclusion
We’re especially keen to hear from people who’ll bring lived experience of the issues we work on and who’ll make our team more diverse as a result. So if you’re Black, Asian or from any other minority ethnic group, if you’re disabled, LGBTQIA+, or if you’re from a working class home, your application will be especially welcome. And thanks to our flexible home working approach and network of offices, we have a staff team that is increasingly based across the UK. We’re keen to continue diversifying geographically, so that we’re rooted in our supporters’ communities.
To make sure that we are able to reach our goal of a diverse team we have equal opportunities monitoring requirements. Your application will not be complete without the equal opportunities monitoring form.
38 Degrees is committed to inclusive working practises, so during the application process we commit to:
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Paying for childcare whilst you’re at 38 Degrees interviews or tasks
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Paying for your travel costs to the office and back – and for overnight accommodation if you’re travelling from a long distance for an interview although at present the majority of interviews are held online using zoom.
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Making any reasonable adjustments – for example ensuring we have a BSL interpreters organised in advance if you’d need one
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If there anything else you’re concerned about or think we could provide, please let us know.
To be successful in your application you must meet the essential requirements for this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.
The successful candidate must have the right to work in the UK at the time of appointment.
Application Questions (max. word count: 2000 words across all questions)
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Tell us a campaign you have been part of, including what you were trying to achieve, how you developed a strategy, how you brought team members together to action the plan, and what the results you achieved.
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38D is a digital first, people-powered campaigning organisation where millions of people do something small to add up to bigger political and corporate change. Tell us about a time you’ve worked with a similar model - and why you think this specific form of campaigning can make a difference in the country.
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With the recent change of government, should 38 Degrees be an ‘insider’ or an ‘outsider’ group?
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Please tell us about a great campaign you’ve seen in the last year which was primarily driven through social media channels, and what lessons that campaign has for 38 Degrees.
Please ensure you have answered all 4 questions and completed the equal opportunities form.
Thank you!
There when it matters
Sue Ryder has an exciting career opportunity within our IT Directorate for an experienced and driven Head of Data and BI. You will have strengths in both hands-on technical application and development as well as Managerial aspects of the role. Leading from the front you will manage vital roles, including BI Development, Data Engineering, and Data Analysis.
The successful candidate will be solution focused with the ability to both communicate and work collaboratively with all levels of stakeholders both technical and non-technical.
About the role:
The role is crucial in developing organisation-wide reporting capabilities, providing strategic-level insights to our executive team and SLT, and ensuring the smooth integration of data from multiple sources. The Head of Data and BI will act as a key ally to operational teams, supporting them in achieving their goals while driving forward the charity’s ability to use data for decision-making and impact measurement.
Full dimensions of this role can be found in the supporting Job description.
About you:
• Key experience and proven ability in Power BI, SSIS, SASS, SSRS
• Comprehensive understanding of SQL and Data warehousing principles with experience of working with cloud-based data warehousing, data engineering, and CRM systems.
• Demonstratable experience of SQL Server and T-SQL with strong SQL skills in MS SQL.
• Strong understanding of data governance, GDPR, and data compliance standards.
• Experience in leading data strategy development and implementation.
• Experience of developing data warehouse capabilities in Microsoft Azure
• Experience of working in a matrix management environment
• Extensive experience of producing Mapping Specifications.
• An understanding of a broad range of integration approaches and technologies. SOAP, REST, Service Orientated Architecture
• A knowledge of diagramming techniques e.g. UML.
• Data modelling experience.
• Demonstrable knowledge and experience in problem, error and knowledge management, analysis, resolution and delivery techniques.
• Evidence of ability to undertake and deliver specific projects and supervise short term project teams, and ability to be flexible to prioritise workload under pressure.
• Experience working with and manipulating large datasets in a variety of formats, including complex data models
• Demonstrable ability to turn data into actionable insights
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at shop
• Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.
If you want more than just a job, we want you.
Join the team and be there when it matters.
Thank you!
Position: Content and Campaigns Strategist
Type: Full-time (35 hours a week), 12 months fixed term contract
Location: Office-based in London with flexibility to work remotely
Salary: £43,342 per annum* plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical
*you will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you’ll be able to make a difference.
About this job
Please note this is a fixed term contract for 12 months.
Our digital presence and processes are undergoing a major period of transformation.
We’re undertaking a major project to overhaul the design and user experience of our website and we are heavily investing in our channels. We have also recently completed our first content strategy pilot, with the aim to build on new processes and ways of working to better meet the needs of our MS Community while reaching new audiences.
We are looking for a Content and Campaigns Strategist to play a key role in this vital work.
The Content and Campaigns Strategist will be responsible for leading and setting the content approach for marketing campaigns and content projects commissioned by teams from across the organisation. You will work with our Digital Engagement Lead and the wider Digital and Content team to produce plans for a wide variety of content themes and topics including research, campaigns, brand, services and fundraising.
The Content and Campaigns Strategist will collaborate and help to oversee the implementation of content plans, working with editors, designers, media producers, stories and UX specialists to implement these plans to a high standard.
This role will also support our Content and Creative Lead in planning, executing and championing our strategic content approach, ensuring all content that is developed aligns with our overall vision.
Closing date for applications: 9:00 on Wednesday 27 November 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Come and work for one of the longest-running charities and independent hospitals in the UK. Set in a beautiful Grade II listed Victorian building, with big gardens and space for our residents to engage in music, art and even pottery workshops, the Royal Hospital for Neuro-disability is more than a hospital. The RHN is a community in which everyone comes together to help adults with neurological disability achieve the best possible quality of life.
We are looking for a Community Fundraising Executive to use our unique history to engage with our community and help the RHN fund more of the vital work we do.
Salary range: £32,000
Contract Type: Permanent, full-time
Location: Putney, Southwest London (1 day per week home working)
Benefits:
- Generous Annual Leave entitlement - 25 days plus bank holidays
- Pension scheme
- Free parking (rare in London!)
- Blue Light Card
- On-site cafeteria
- RHN Wellbeing Programme and EAP service
- RHN Volunteering opportunities
Scope
The RHN is a leading national centre of excellence, providing adult person-centred services that span the entire care pathway from post-acute rehabilitation services to end of life care, for people with complex Neuro-disability and their families, underpinned by a strong research and education programme.
The Fundraising Department is a small and friendly team, responsible for raising funds for a variety of vital therapies and services for the patients and residents. Furthermore, through a variety of income streams, the team helps to fund capital projects, such as ward refurbishments and new facilities.
The post-holder will become a key part in the development and growth of the charity, maximising financial income and raising awareness of the RHN. You will maximise existing relationships and opportunities through excellent supporter stewardship and will identify new fundraising opportunities. This role will involve occasional weekend and evening work, so a flexible approach is required.
Key Responsibilities
- Work together with the Community Fundraising Manager to organise the full calendar of fundraising events, including sporting/challenge, bespoke, special and community events, working towards a £230,000 target and £3.1m team target.
- Recruit participants for a range of existing sporting and challenge events whilst identifying new activities. Overseeing the marketing and stewardship of each.
- Act as first point of contact to community and challenge supporters, providing a first-class standard of supporter care and stewardship to maximise fundraising and supporter experience.
- Support in the delivery of a small portfolio community fundraising events including (but not limited to) the Christmas Fair, Bridge events and school fun runs
- Support volunteers organising their own events in addition to third party fundraising events.
- Identify and build relationships with new community groups
- Work closely with the Communications Team to develop marketing and digital plans for fundraising activities.
- Create and produce a range of publicity materials
Person specification: Essential and Desirable
- Comfortable in an environment interacting with profoundly disabled patients (E)
- Minimum of 1 year community fundraising experience (E)
- Able to work well as part of a team, as well as be self-motivated (E)
- Time management and prioritisation skills (E)
- Networking, relationship & communication skills, both written and verbal (E)
- Enthusiastic and positive approach to supporting event participants (E)
- Confidence in writing marketing and promotional copy (E)
- Computer literate, using Microsoft programmes, databases (E)
- Confident in talking to groups and attending events, speaking about the charity (E)
- Full Clean driving licence and access to car (D)
RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential.
Registered Charity
501 - 1000
The RHN is a charity, independent from the NHS but working closely with it, to provide the best possible care for people living with neuro-disability.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Customer Journeys Transformation Lead
Type: Part-time (17.5 hours a week), fixed term contract until 30 April 2025 (maternity cover)
Location: Office-based in London with the flexibility to work remotely
Salary: £25,873 (FTE £51,747) per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession / Technical
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is undergoing a major transformation, investing in data, technology, services and engagement to better serve the MS community. Our goal is to create a more connected and inspiring experience that deepens relationships and boosts engagement, income and impact.
As Customer Journeys Transformation Lead, you will play a key role in this change, leading efforts to map and improve customer journeys across all touchpoints.
You will work with technical teams, subject matter experts, senior leaders and the community to design future journeys that enhance the customer experience and support our transformation goals. Using customer research and person-centred design, you will identify key moments, pain points, and areas for improvement.
Your focus will be on service journeys, volunteering, income generation and campaigning. You will also define a strategic approach to integrate these journeys across all areas.
Additionally, you’ll work closely with governance and business intelligence teams to make sure changes are planned and delivered effectively and impact is measured.
Closing date for applications: 9:00 on Tuesday 3 December 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
- Salary: £36,517 FTE (pro-rated £18,258.50) in London, £32,328 FTE per annum (pro-rated £16,164) outside of London
- Hours: Part-time (17.5 hours per week)
- Contract: 12 months fixed term
- Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
- Closing date: 09.00, 26 November 2024
- Shortlisting date: 27 November 2024
- Interviews: 3–4 December 2024
About the role
From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country. As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.
About the job – Supporting a busy executive team, this includes: our chief executive officer, four directors, executive office manager and executive officer.
Responsible for the efficient and accurate performance of a range of executive office administrative tasks.
Support the executive officer to manage diaries for the executive team, including:
- scheduling meetings and managing internal and external colleagues’ expectations.
- liaising with staff and external contacts in order to schedule meetings.
- organise meetings to include compilation of agendas, circulating papers and producing notes.
Provide administrative support to the executive team as required, including:
- booking travel and sourcing meeting venues, catering arrangements etc
- providing admin support to steering groups and projects as and when required. This includes note taking and collation and maintenance of actions and decisions log
- raising and processing purchase orders and expenses
- support an inclusive culture at NCVO, that values diversity.
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
Thank you!
Join our award-winning team and make a life-saving difference to people and animals.
Working as part of the Development team, the Supporter Engagement Officer will play an integral part in driving our fundraising efforts and therefore accelerating the transition from using animals to using human-specific technologies in medical research.
Job Purpose
• Provide first-class supporter care to Animal Free Research UK’s supporters
• Assist with direct and digital marketing and other fundraising initiatives
• Efficiently and effectively maintain the donor database
• Provide assistance to the Supporter Engagement team as required
Download job pack from our website for full role description
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
REF-218 243
Thank you!
Doctors of the World UK (DOTW UK) is part of the global Médecins du Monde (MDM) network, which delivers over 400 projects in more than 70 countries through 6,000 volunteers.
Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need.
Through our health programmes and advocacy, we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £10m for overseas programmes, helped 20,000 service users here and fought for healthcare as a human right for all.
We believe that every person living in the UK has the right to healthcare, and we work to influence public policy and local implementation to reduce health inequalities and ensure access to healthcare for all.
DOTW UK boasts of a dynamic fundraising team dedicated to inspiring individuals and partners with the compelling story of DOTW’s impact and change. Their efforts are focused on building the necessary income, driving transformative change, and amplifying influence to fulfil our mission both in the UK and globally.
You will successfully manage the fundraising and communications team of 2 staff compromising of the Database/Donor Manager and Communications/Engagement Manage to develop a strategic approach that aligns with the charity's annually agreed income and expenditure budgets. This involves setting clear goals, providing ongoing mentorship, and implementing performance metrics to ensure that the team is equipped to generate the necessary income to support the charity’s initiatives. This includes management of Trusts and Foundations, Events and Community, Corporate, Statutory and Overseas funding streams and Individual Giving streams.
You will be responsible for all internal and external communications means ensuring that every message, whether it's a press release, social media update, or internal briefing, effectively conveys the charity's mission and values. This consistency helps to strengthen the brand, engage supporters, and raise awareness of our work, fostering a sense of community around our goals.
Your support to colleagues in the MdM Network involves leveraging relationships and sharing best practices to help secure funding from UK donors. This collaboration is crucial for expanding our reach and ensuring that our work is recognized and funded across various platforms.
Finally, you are an active member participating in the Senior Management Team contributing insights and strategies that align with the charity’s development goals. This collaborative effort is vital for shaping the direction of the organisation and ensuring that all initiatives are cohesively aimed at delivering our broader objectives. By engaging in this leadership role, the Head of Fundraising and Communications role will help to drive the charity's mission forward, ensuring long-term sustainability and impact.
Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply.
For more information on the role, including a person specification, please refer to the role profile. To speak to someone about the position please contact the HR Officer to arrange a call with the Executive Director.
Salary & Contract
Full time 35 hrs per week
£51,300 per annum
Closing Date:
Friday 29th November at 9am.
How to Apply
To apply, please submit your CV & Covering Letter with the following details:
Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
Registered Charity
21 - 50
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you looking for a new challenge? Are you keen to develop your influencing and sales skills to help Chapter One attract and unlock corporate partnerships for the benefit of struggling young readers?
40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Many children fall behind with reading simply because they lack the opportunity to practise: Chapter One works to ensure that every child has 1:1 reading support at the time they need it most. We have a vision of a world in which all children have the literacy skills they need to thrive.
Our unique Online Reading Volunteer programme currently supports about 3,000 children a year. It pairs disadvantaged, struggling five to eight-year old readers with reading support volunteers who come from over 140 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
We set ourselves ambitious targets. We want to support 3,900 children by 2025/6 and this Business Development Officer role, with responsibility for building new corporate partnerships, will be crucial to ensuring that we have sufficient volunteers to achieve this target.
We are seeking a proactive, energetic and enthusiastic individual to be an integral part of a Corporate Partnerships team which aims to maximise corporate income, acheive volunteer targets and and take Chapter One into new regions across the UK. This is an opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.
Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One. This is a fully remote position, but we do need someone who is within two hours travelling distance of London, Manchester and Leeds and is able to travel to occasional meetings and events.
As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are from Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. We believe that a diverse organisation is one that is more innovative, more creative and gets better results.
Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
Please send your CV (maximum 2 A4 sides) and a covering letter. Your covering letter (maximum 1 side of A4) should:
1) Share your relevant experience as per the job description for the role, including clear examples.
2) Tell us about a partnership that you have initiated or developed and what you did to make it succeed.
3) Tell us about how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We want you to have every
opportunity to shine and to show us your talents—please let us know if there is anything we can do to make
sure the assessment process works for you.
The client requests no contact from agencies or media sales.
Thank you!
About the Investment team
The Investment team is responsible for selecting portfolio partners, managing our investments and supporting our portfolio partners to improve and scale their impact.
The Investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles.
The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.
The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in school engagement, school attainment and employment sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 5). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest.
The Investment team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team.
The team is passionate, rigorous, determined, creative and warm. We come from a range of backgrounds and bring a broad mix of perspectives. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Job description – Senior Impact & Performance Analyst (SIPA)
The Senior Impact & Performance Analyst (SIPA) is essential to advancing Impetus's mission through providing a clear picture of both the impact of our portfolio partners and the effectiveness of Impetus's support. In so doing, it ensures that strong data collection, rigorous analysis, and actionable insights are at the heart of Impetus’s efforts.
This role is ideal for a motivated, detail-oriented team player passionate about driving social impact. Collaborating closely with the Investment Director - Impact Lead, the SIPA will manage end-to-end data processes, from collection through to analysis and reporting, ensuring data remains accessible and actionable. This role then requires strong communication skills to engage with cross-functional teams and portfolio partners, presenting insights clearly to enable impactful, data-informed decisions.
The SIPA will additionally develop performance management tools, such as those within Salesforce, and champion organisation-wide data accessibility.
About this role
To make a real difference to the lives of young people, we believe it is essential that organisations have strong data on their programmes and performance, and a culture of using it with curiosity to deepen their impact.
The Senior Impact & Performance Analyst (SIPA) role at Impetus is integral to enabling us to do the same:
- To understand how our portfolio partners are performing: the impact they are having, the growth they are achieving and the progress they are making on EDI commitments.
- To understand how we are performing: how effective our support for portfolio partners is and the impact we’re having on them.
- To use insights from this information to enable our team to continually improve our support to our portfolio partners to help them become stronger, better and bigger; to reduce the gap between young people from disadvantaged backgrounds and their better-off peers in school attainment, access to university and finding and keeping a job.
Key responsibilities
1. Data collection and management
- Map annual performance reporting calendar for all relevant stakeholders.
- Maintain and develop templates and processes for i) collecting internal and external data and ii) generating key performance reports.
- Manage and develop performance databases and knowledge, ensuring i) they meet the needs of different users within Impetus, ii) compliance with GDPR and data security.
- Lead the collection of tri-annual performance and annual survey data from portfolio partners, Impetus teams and other stakeholders, including significant liaison with Investment Directors.
- Lead and document processes for auditing data quality and understanding nuances in data (e.g. the different outcomes our portfolio partners target, and the different groups of young people they work with).
2. Performance reporting, analysis, and presentation
- Support definition of KPIs and measurement scales where relevant.
- Produce regular performance reports vs. KPIs for key stakeholders: Investment Team, all staff, Investment Committee, SMT, Board, and Impetus’ donors and co-investors.
- In collaboration with the Investment Director, run our tri-annual ‘portfolio review’ process, incl. data collection from portfolio partners, analyses on performance data, pulling-out key insights and risks, agenda-setting, session-planning, facilitation and follow-up.
- On an annual basis run more detailed and comprehensive analyses on performance data, including portfolio partner outcomes vs. benchmarks, to inform the focus of our annual review. The Annual Review aims to give a full view of our impact and value for money in the year and seeks to improve our programme of capacity-building support.
- Produce clear and insightful summary presentations in PowerPoint, for a range of audiences.
- Design and develop tools to help make information more accessible for a range of stakeholders, including external comms.
- Present and communicate data (incl. in ad-hoc reports) to help facilitate discussions, enhance our work, and influence internal and external stakeholders.
- Document and track progress against agreed actions from Annual Review and Portfolio Reviews, including for strategic planning and projects; implementing relevant actions where appropriate.
3. Leading on key organisational and ad hoc data/performance projects to deepen understanding of Impetus’ and our portfolio partners’ performance and impact
- Support in the development and ongoing review of Investment team and Impetus-wide impact strategy, plus the scoping and planning of projects within this.
- Play a leading role in ongoing efforts to benchmark portfolio partner outcomes and trace the impact of Impetus’ work on charity performance, including with a value for money lens.
- Lead efforts to transfer all portfolio partner performance data and collection onto Salesforce, including advising the Digital team, wireframing, setting up accessible dashboards and supporting change management efforts.
- Lead ad hoc data/performance projects, such as: i) cross-portfolio analyses of portfolio partner income, costs, staffing and EDI metrics, and ii) supporting portfolio partners to upskill data/ impact management capabilities.
- Work closely with Impetus’ Communications team to support efforts to ensure all staff have a strong understanding of our impact, and that of our portfolio partners, and are confident in speaking to it in their respective work (e.g. Philanthropy in pitching, Public Affairs in comms. on our impact/ use in policy work).
- Be Impetus’ key point of contact for data and impact, providing support, advice and training on data management and analysis for the wider Impetus team where needed, including contributing to digital transformation efforts.
The SIPA may also be asked to support on other workstreams on an ad-hoc basis.
Person specification
Essential
- Passion for drawing insight from data to continually improve performance and impact, with a strong affinity to Impetus’ mission and EDI commitments.
- A background including data analysis, with the ability to produce high-quality outputs to clearly explain findings and tell a meaningful story.
- Highly analytical and numerate:
- Experience manipulating, processing, and extracting value from sometimes large and nuanced data sets.
- Advanced proficiency in MS Excel and PowerPoint.
- Experience of working with CRM systems (experience with Salesforce a bonus).
- Highly attentive to detail, with a clear approach to auditing own work and analyses, and suggesting process improvements.
- Strong communication and relationship-building skills:
- Able to form productive, trust-based relationships with colleagues and external partners.
- Experience of tailoring communications and presentations to a range of different audiences (incl. non-technical ones).
- Experience in facilitating team-wide discussions.
- Strong planning and time management:
- Able to make right trade-offs or seek timely input from line manager to prioritise work.
- Ability to lead on organisational projects, taking responsibility for planning, scheduling and monitoring own and others work to meet key deadlines and requirements.
- Displays tenacity and initiative, with a desire to seek out and act on feedback.
Desirable
- An understanding of education or youth employment sectors, and of the outcomes Impetus targets.
- Experience in running training sessions to improve data literacy across teams.
- Experience of change management (i.e. digital transformation).
- Knowledge and experience of using data presentation tools e.g. Tableau, Power BI or Google Analytics.
How to apply
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 11.59pm Sunday 24 November 2024.
Interviews
First round interviews and an assessment task will take place on 2nd and 3rd December 2024.
Second round interviews will take place on 10th December 2024.
You will also be required to provide proof of your eligibility to work in the UK
Our commitment to equity, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need in order to be successful.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation or marital status. We value diversity and welcome applications from people of all backgrounds.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Registered Charity
51 - 100
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.
The client requests no contact from agencies or media sales.
Thank you!
Our client, a leading London Independent School is looking to recruit a permanent, part-time (21-hours per week) Database & Gifts Officer. The post is to start as soon as possible and based in Dulwich.
Key responsibilities for this post will include:
- Maintaining the alumnae database, including planning, integration of other data sources across the school, liaising with colleagues across the school ensuring data integrity, GDPR and best practices.
- Following and maintaining clear processes to capture data supporting the development and alumnae activities and communications - ensuring that information is imported and recorded accurately and in a timely manner.
- Creating an annual timeline for data transference across the school, setting out and following clear process and structure. Including new alumnae, new parents, former parents and staff data.
- Conducting in-depth data analysis, data segmentation and reporting to understand key audiences, including researching across the department to identify "lost alumnae".
- Managing all demographic information, donor gift records, market analysis, and generating financial reports for the head of department.
- Working closely with the school's finance department to ensure that figures and data are reconciled for all reporting purposes and liaising on matters relating to the direct debit service provider & third-party gift processing agencies.
- Use the school's system to update and maintain accurate records and details, ensuring that any data collected complies with all GDPR legislation and best practices.
- Assisting when required at department alumnae reunions and events (which may be at evenings and weekends).
To be considered for this role you will have:
- Worked in a similar post previously, ideally from a school or not-for-profit organisation.
- Knowledge of the systems ToucanTech or Raiser's Edge or similar databases in a fundraising capacity.
- Demonstratable experience in database administration including import/export, configuration and troubleshooting.
- Excellent administrative, organisation, attention to detail and time-management skills.
- Excellent IT skills, including MS Office suite of products and the ability to use bespoke systems.
- Knowledge and understanding of GDPR practices regarding confidentiality of personal information.
- A satisfactory Enhanced Disclosure from the Disclosure and Barring Service.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a brilliant communicator with a passion for driving change?
Do you thrive on building impactful partnerships that unlock vital resources?
If so, GirlDreamer wants you to help us take our mission to the next level.
About GirlDreamer
GirlDreamer is an award-winning non-profit organisation focused on supporting the personal and professional development of women of colour to become future leaders. We’re a small, remote team committed to breaking down barriers and creating opportunities for young women from underrepresented communities.
The Role
As the Head of Partnerships, you will play a pivotal role in securing the resources and relationships we need to fuel our ambitious goals. You will lead our efforts to establish high-value, strategic partnerships with corporate sponsors, corporate foundations, and other stakeholders while driving a robust fundraising strategy to ensure long- term sustainability.
You will also help shape GirlDreamer’s long-term vision and expand its reach through innovative, strategic approaches to partnerships. We currently receive organic, inbound enquiries for partnerships as well as generate our own leads through networking. However, we have not yet fully capitalised on these opportunities due to limited capacity but have previously designed bespoke partnerships.
This role is an exciting opportunity to harness our existing interest and develop innovative, scalable partnerships. By doing so, you will help shape GirlDreamer’s vision and expand its reach, directly contributing to our mission of creating opportunities for women of colour.
Key Responsibilities:
Partnership Development: Identify, cultivate, and secure partnerships with corporate sponsors, corporate foundation, and other stakeholders that align with GirlDreamer’s mission and values.
Relationship Management: Build and maintain strong relationships with current and potential partners, ensuring ongoing engagement and collaboration.
Income Generation: Drive income growth by securing sponsorships and other funding opportunities to meet annual and multi-year targets.
Collaboration: Work closely with the leadership team and founders to align fundraising and income generation goals with organisational strategy and programmatic needs.
Innovation: Stay on top of trends and opportunities in the philanthropic and corporate sectors, such as impact investing, CSR trends, and digital philanthropy, to keep bringing a fresh approach to sustainability.
How to Apply:
If you’re excited about this opportunity and ready to make an impact, we’d love to hear from you!
Please refer to our job pack for more information and how to apply.
The client requests no contact from agencies or media sales.
Thank you!
The Customer Care Representative plays a vital role in furthering Toynbee Hall’s mission to eradicate poverty and improve financial well-being. By providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice. The representative’s ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability. This role is essential in ensuring an accessible, supportive service that aligns with Toynbee Hall’s commitment to building a fairer future and addressing inequality in our community
An understanding of safeguarding principles is beneficial, as the representative must ensure the safety and well-being of clients and demonstrate a willingness to further develop this understanding.
The team create a seamless experience for both clients and advisors. Their collaborative spirit and commitment to exceptional service make every day an opportunity to learn and grow. Plus, they know how to have fun while we work. Join them in making a real difference in the lives of those they assist, all while enjoying a supportive and dynamic work environment.
Scope of role
The Customer Care Representative is responsible for delivering exceptional face-to-face customer service to individuals seeking debt advice support.
Key Responsibilities
- Client Service Excellence
- Initial Assessment Management
- Information Management
- Document Handling
- Multi-Channel Communication
- Referral Coordination
- Complaint Resolution
- Performance Targets
- Team Collaboration
Please download the full Job Description for more details.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
- Addressing poverty and injustice through advice and support and influencing systemic change.
- Shifting power to people and communities affected by injustice and inequality.
- Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
- Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
- Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
- Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
How to apply
Please apply through our website. Please note: we will not accept CV’s only and applications with missing information will be automatically rejected.
Closing date for applications: Thursday 28th November 2024
The client requests no contact from agencies or media sales.
Thank you!
Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.
Title: Inclusive Design Research Officer
Location: Haywards Heath – Hybrid working
Contract: 12-month fixed term contract
Salary: £28,682 to £33,743 depending on experience
Responsibilities
- Design Research: Conduct research on local cultural contexts, using resources like the Sightsavers image and design libraries, and validate findings with local teams.
- Desk Reviews: Review existing interventions and resources, gathering performance data and liaising with programme teams and colleagues.
- User Testing: Organise user testing sessions, plan and schedule activities, and create summary reports of feedback.
- Media Research: Research local media penetration to understand the landscape for effective communication with target audiences.
- Meeting Administration: Support meeting administration by taking notes and capturing outcomes to inform design research.
- Design Training: Assist in planning and coordinating inclusive design training sessions, preparing materials, and providing support.
- Supplier Mapping: Identify local production suppliers and creative agencies, and research sources for copywriting and translation of project materials.
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Jobholder Requirements
Essential Skills:
- Demonstrable professional experience in design research, working with communications, service, or product designers.
- Excellent organisational and research skills.
- Ability to own your sphere of work and adopt a flexible, collaborative approach.
- Demonstrable sensitivity working cross-culturally and with different demographic groups.
- Excellent interpersonal skills: able to listen carefully, ask the right questions at the right time, and empathise and understand.
- Comfortable working to deadlines on multiple projects.
- A belief in the power of design and international development to make the world a better place.
- Understanding of and commitment to equality of opportunity for disabled people.
Desirable Skills:
- Lived or cultural experience in any of the countries where Sightsavers operates.
- Proficiency in additional languages such as French, Portuguese, Arabic, Swahili, or Yoruba.
- Understanding of inclusive design principles and accessibility standards.
Closing date: 1 December 2024
Next Steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.
The client requests no contact from agencies or media sales.
Thank you!
The Community Engagement Department enables our student community leaders to gain the knowledge, skills and connections for themselves and their student communities to thrive.
Working with staff across the Community Engagement Department, the Training Coordinator works closely with the Training Manager to support staff to design and deliver high quality, impactful training for our 3000 student community leaders across 400+ student groups, 1000 student representatives, and our 6 full-time elected Student Officers, among other student communities.
The Training Coordinator will support specialist staff across KCLSU to design and deliver a range of training spanning the breadth of community leadership, including but not limited to: student group management, event management, facilitation skills, volunteer management, project management, assessing impact, health & safety and safeguarding, effective representation, influencing & campaigning, community organising, protecting student rights, inclusion & accessibility, among others.
This role forms a crucial element of the KCLSU and KCL Leadership Learning Initiative, a joint project designed to foster leadership skills among students, particularly those from under-represented backgrounds.
Job Specification
Student-facing Training
- Lead the operational planning and delivery of our student-facing training programmes, including training our student group leaders, our elected sabbatical officers and our academic representatives, among others
- Work with relevant staff across KCLSU to implement the KCLSU Training Strategy and share and promote best practice across the organisation
- Work with relevant KCLSU teams to ensure consistency across student-facing training and ongoing guidance and support through the Community Development Framework and the Services Framework, and ensuring consistency with policy and compliance
Training Design & Development
- Develop best practice guidance for training design and delivery in line with the KCLSU Training Strategy.
- With oversight of all training content, work with the Training Manager to ensure we are utilising efficient and effective methods of delivery.
- Apply a process for assessing learner needs to ensure training is accessible for all, implementing adaptive approaches to training that mitigate barriers to engagement
- Ensure our training content is engaging and reflective of our diverse student membership.
- Maintain a keen understanding of training trends, developments and best practices
Service Development
- Develop the annual operating plans for the Community Engagement Department's Training, ensuring ongoing quality improvement of our training provision in line with KCLSU's strategic plan.
- Review and improve processes, using staff resources effectively and implementing efficient, sustainable and robust working practices.
- Monitor key performance indicators, managing processes for measuring and reporting on impact and outcomes.
- Develop mechanisms for service feedback, consultation and user insight, understanding user needs and perspectives to inform service development.
Stakeholder Management and Partnerships
- Work with key partners at KCL, including the Students and Education Directorate (SED), Dr Michael Flavin and KCL Careers & Employability
- Identify and cultivate key relationships and partnerships across KCL; students’ unions; higher education organisations, the National Union of Students and other relevant partners
Candidate Specification
Qualifications
- (Desirable) A good standard of general education, ideally to graduate level or equivalent
- (Desirable) Relevant L&D/Training qualifications
Experience
- Experience developing and implementing training programmes
- Experience delivering large-scale events
- Experience supporting others to become effective trainers and facilitators
- (Desirable) Experience of working with young people/education or similar
- (Desirable) Professional experience as a trainer
Knowledge
- Knowledge of various training methods including coaching, workshops, classroom training, mentoring, e-learning programmes and workbooks
- Understand the barriers to accessing and participating in training for different student communities
- (Desirable) Understanding of project management techniques
- (Desirable) Knowledge of e-learning platforms
Skills
- Excellent interpersonal skills
- Strong organisation, planning and time management skills
- Excellent written & verbal communication skills, able to communicate effectively with both internal and external audiences
- Ability to manage working time effectively, and prioritise projects appropriately
Aptitude:
- Flexible and hardworking with a proactive work style
- A commitment to the principles and practices of equality and diversity
- Enthusiasm for working in a student environment
- A desire to empower and develop young people to become community leaders
- Able and willing to demonstrate KCLSU values (Inclusive, Open, Collaborative, Brave)
The list above is not exhaustive. For further details, please review our Job Pack.
You will see on our Job Pack that we are a equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.
Benefits of Working for KCLSU include:
- Hybrid Working Policy
- Pension Contribution
- Interest Free Season Ticket Loan & Computer Loan
- Cycle to work Scheme
- Enhanced Sick Pay
- Enhanced Maternity and Paternity Pay
- Eye Tests & single focal glasses allowance
- 25 days annual leave plus bank holidays and university closure days
- Discounts at KCLSU venues
- £30 wellbeing allowance per term
- Employee Assistance Programme
- "No meeting Friday" ethos
- Death in Service
At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.
Eligibility
To be eligible to apply for this role you must:
- Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
- Have a National Insurance number, or be in the process of applying for one
- Not be a trustee of King’s College London Students’ Union
Registered Charity
101 - 500
KCLSU is an independent charitable organisation that works to further the interests of approximately 36000 students at King's College London. Join us!